The Need for Wireless Standardization, Certification, Accreditation & Wireless Service, Security Management + Auditing

Transcription

1 The Need for Wireless Standardization, Certification, Accreditation & Wireless Service, Security Management + Auditing Ronald van Kleunen CEO Globeron Pte Ltd / Globeron Security

2 Synopsis Have you ever asked yourself: Why sometimes your wireless connection does and does not work? Is wireless communications really secure? Who implements these wireless networks and do they follow standards? Is there a verification/audit of these networks to maintain quality, service ability and security? If so then this presentation will help you to get deeper insight what is needed in the wireless industry. Organizations' wireless communications become business and sometimes mission critical. Therefore there is a need for standardization, certification and accreditation to maintain high quality levels of the design, analysis and security of these wireless networks in line with international standards provided by ISO/IEC 20000, ISO/IEC 27001, ITU-T, IEEE and BICSI. Wireless Service Management and Wireless Security Management play a key role to achieve this high quality levels of which both need to be audit-able.

3 What Attendees Will Learn Attendees will gain knowledge about wireless service & security management standardizations in relation with international organizations (ISO/IEC, ITU, IEEE, BICSI). How to improve their career in wireless standards and to gain BICSI CECs points by following vendor neutral professional wireless training Understand the relationship between cabling & wireless systems and certifications (read why RCDD certification is important for wireless designers) An overview of wireless design issues will be presented from a global perspective. These issues are different in APAC, EMEA and USA and therefore wireless management is different. The current market state will be presented where the industry is in relation to wireless standards, certifications and accreditation

4 Buildings Cabling - Wireless

5 Buildings, Cabling and Wireless Starts With a Good Design Buildings (Note: BICSI = Building Industry Consulting Service International) Retail industry / mega shopping malls / supermarkets Hospitality / Hotels, Healthcare industry / Hospitals Transport sector / Airports, Train Stations Etc. They need Wireless coverage (Cellular/Mobile, WiFi, BlueTooth, etc.)

6 Buildings, Cabling and Wireless Starts With a Good Design Wireless coverage (Cellular/Mobile, WiFi, BlueTooth, etc.) requires a Backhaul Electricity Cabling & Grounding Data Cabling (Copper/Ethernet/Telephone/Coax and Optical Fiber) PoE (Power over Ethernet) IEEE Clause 33 (.af and.at ) Antenna cabling (sometimes long distance, like Distributed Antenna Systems) or Leaky Feeder Cable / Radiating Coaxial Cable) But cabling in buildings is often installed without knowing the best position for the wireless equipment providing availability, performance and security resulting in increased costs, project delays and unsatisfied customers

7 BICSI Certification Credentials Focused on Cabling and Data Center not anymore on wireless? Registered Communications Distribution Designer (RCDD) Registered Information Technology Professional (RITP) Electronic Safety and Security (ESS) Designer Outside Plant (OSP) Designer Data Center Design Consultant (DCDC) Registered Telecommunications Project Manager (RTPM) Retired Wireless Designer (WD) Known as RCDD/WD Note: Wireless = Cellular/Mobile, WiFi, DAS-systems, etc. Information Transport Systems (ITS) ITS Technician ITS Installer 2 Copper ITS Installer 2 Optical Fiber ITS Installer 1

8 Wireless market is growing, because of the employee behavior and exponential growth of wireless devices Chess Media Group: Dell Oro Group: Wireless LAN Market Remains on Track to Record Revenues Approaching $13 Billion by 2019, According to Dell'Oro Group Forecast Report REDWOOD CITY, Calif., July 23, 2015 /PRNewswire/ -- In a newly released market forecast report by Dell'Oro Group, the trusted source for market information about the telecommunications, networks, and data center IT industries, overall Wireless LAN market revenues remain on track to reach a market high of almost $13 billion in 2019, representing more than 30 percent growth over 2015 revenues. Key technology transitions during the forecast period, including Wave ac Access Points, 2.5 & 5 Gbps Ethernet interfaces on Access Points and continued adoption of cloud-managed WLAN services, are anticipated to drive significant volume increases Sogetilabs Internet of Things Internet of Everything

9 The Wireless Issues

10 The Issues - Outdoor Try to find the Wireless Access Points

11 The Issues - Outdoor NEMA or IP-rated Enclosures Indoor equipment in an outdoor environment SoHo equipment and temperature issues Heat distribution? Heatsink Fan And other extreme temperatures

12 The Issues Outdoor and Indoor Protect the AP against rain or use an outdoor enclosure to protect your indoor AP

13 The Issues - Indoor Interference? Cage of Faraday

14 The Issues - Indoor Hanging APs Bird breeding on an AP

15 and many other challenges to design and deploy wireless networks For example Channel mapping

16 RF Coverage Planning Outdoor / Indoor

17 High Density Wireless Cities - Millions of People very dense areas (apartments, hotels, houses) 24x hours people are on the streets (moving crowd) One big WiFi zone in the city, No channel coordination between ISPs and it is not possible with people managing their own WiFi at home both 2.4 GHz and 5 GHz are not enough, but will it ever be?

18 Governance Standardization - Certification

19 Governance Standardization - Certification Governance Standardization Certified Professionals Certified Auditors

20 Wireless Standard Bodies

21 ISO/IEC :2011 ITSM Standard (1 st version launched :2005) and ISO/IEC :2012 ITSM Standard (1 st version launched :2005) ITSMS: Information Technology Service Management Standard Certified Service Oriented Security Professional (CSOSP) Copyright 2013

22 ITSM Service Management System and Wireless Service Management Wireless Service Management

23 Level 0 Chaotic Ad-hoc Undocumented Unpredictable Multiple help desks Minimal IT operations User call notification Organizations' Capability Levels / Service Level Agreements (SLAs) At which level do you provide wireless service management? Gartner Capability Maturity Model Source: Gartner (April 2006) Level 1 Reactive Best effort Fight fires Inventory Initiate problem mgmt. process Alert and event mgmt. Monitor availability (u/d) Tool Leverage Level 2 Proactive Monitor performance Analyze trends Set thresholds Predict problems Automation Mature problem, config. and change mgmt. processes Level 3 Service Operational Process Engineering Define services, classes, pricing Understand costs Set quality goals Guarantee SLAs Monitor and report on services Capacity planning Certified Service Oriented Security Professional (CSOSP) Copyright 2013 Level 4 Value Service and Account Management IT and business metric linkage IT improves business process Real-time infrastructure Business IT and business metric linkage IT improves business process Real-time infrastructure Business planning Business Management Svc. Delivery Process Engineering Profit Mgmt.

24 ISO/IEC 27001:2013 ISMS Standard (1 st version launched :2005) and ISO/IEC 27002:2013 ISMS Standard (1 st version launched :2005) ISMS: Information Security Management Systems Certified Service Oriented Security Professional (CSOSP) Copyright 2013

25 Security in Telecommunications and Information Technology 2012: The purpose of the ITU-T Manual on Security in Telecommunications and Information Technology is to provide a broad introduction to the security work of ITU-T. It is directed towards those who have responsibility for, or an interest in, information and communications security and the related standards, and those who simply need to gain a better understanding of ICT security issues and the corresponding ITU-T Recommendations. Certified Service Oriented Security Professional (CSOSP) Copyright 2013

26 Wireless Professionals and BICSI Credentials (Valid 27 March ) Continuing Education Credits (CECs) Globeron advised BICSI and CWNP LLC to add the CWNP training under BICSI for CECs (Continuing Education Credentials) Globeron - BICSI Member: # Verification (search on CWNP as provider) BICSI Credentials for CWNP training (Valid period 27 March ): CWTS - 24 BICSI CECs CWNA - 36 BICSI CECs CWAP - 32 BICSI CECs CWSP - 32 BICSI CECs CWDP - 24 BICSI CECs

27 Wireless Service and Security Management System Wireless Service Management Standard (WSMS) Note: Wireless = Mobile/Cellular, WiFi and indoor/outdoor mission/business critical wireless technologies WSMS auditor / Certified Wireless Service Auditor is a wireless services professional with the knowledge and skills required to assess the conformance of an organization's wireless services management system as part of the ISO/IEC ITSM standard. Wireless Service Security Management Standard (WSSMS) Note: Wireless = Mobile/Cellular, WiFi and indoor/outdoor mission/business critical wireless technologies WSSMS auditor / Certified Wireless Security Auditor is a wireless security professional with the knowledge and skills required to assess the conformance of an organization's wireless services management system as part of the ISO/IEC ISMS standard.

28 Together we need to get better quality wireless networks for mission and business critical services 1. Click here Wireless Service management & audit aligned with ITSM / ISO/IEC 20000: Click here Wireless Security management & audit aligned with ISMS / ISO/IEC 27001: Standardization is needed for: Design Analysis Security Audit (end to end service & security management) 4. Accreditation Body for wireless services/technology Cellular/Mobile, WiFi, etc.

29 Extra

30 BICSI Wireless Design Reference Manual (WDRM) Third Edition ( st release- retired in 2014) Third Edition 1 st Chapter: Download 1 st Chapter in PDF format

31 Ronald van Kleunen CEO Globeron Pte Ltd / Globeron Security Certified: CISM # , CISSP #99801, GIAC # (GCIH), BICSI #237560, CWNE #108, CWNP # (CWNT, Wireless#/CWTS, CWNA, CWSP, CWAP, CWDP, CWNE) ITILv2 and ITILv3 #819214, CSOEP # (DataCentre, Infrastructure, Process, Management, Security) IRCA ISO/IEC ITSM (IT Service Management) # , IRCA ISO/IEC ISMS (Security Management) #