1 Motorola Global Delivering Optimal Mobility Solutions
2 Communication flows...and the pulse of activity quickens. Your communications network connects users whether it be to essential information and real-time events for better decision making or to compelling experiences that inform and enrich their daily lives. It carries the very life of your organization and means to your success. Motorola understands your business and we can help by enabling and delivering optimal mobility solutions that operationalize and further amplify the potential of your network and end-user devices to make these vital connections. BETTER SERVICE ON YOUR NETWORKS AND DEVICES, BETTER SERVICE FOR YOUR USERS No matter what your organization s mission, your communications network is critical to its success. Your end users are on the move, demanding instant access to people and information. They need communication that is reliable, secure and always available, whenever and wherever they need to be in touch. Whether you are a service provider delivering new, innovative applications to consumers and businesses, a government organization responding to mission critical needs or a business enterprise delivering real-time information to your mobile workforce, our services can help you. As technologies become more complex, meeting rising expectations is not as simple as just adding the right box or upgrading your software. You need expert advice from an organization who takes the time to understand both your technology and business requirements. You need a comprehensive plan for operationalizing mobility that incorporates technology architecture and network operations to optimize performance and maximize the value of your investments. Motorola Global provides you with optimal solutions that deliver the content and connectivity your end-users require. We deliver quality and measurable results leveraging our comprehensive services portfolio, expert people, and proven processes. COMPREHENSIVE AND GLOBAL Motorola designs, deploys, integrates and operates some of the most successful multi-vendor, multitechnology networks in the world end-to-end solutions that include content delivered and enduser devices. In more than 100 countries, we have delivered solutions for government and public safety entities, small-to-medium businesses, Fortune 500 global enterprises, and regional and global service providers of every type of network from traditional fixed access, public safety, cable and cellular to emerging wireless broadband technologies such as IEEE-based WiMAX and cellular 4G technologies. Every solution we deliver, from handheld devices to access and core network technologies, from network management tools to applications and service enabling solutions, enhances our uniquely deep and broad understanding of the challenges your organization faces every day. Today, Motorola offers a comprehensive portfolio of mobility technology services, ranging from advisory and planning services to deployment and support, to professional services in focused areas of security, applications integration and managed services, all to help you achieve unprecedented levels of operational performance and efficiency. Our practice-based approach enables us to leverage best practices globally and apply deep subject matter expertise with proven tools, processes and intellectual property. Our attention to quality and security is steeped in Motorola s storied pioneering of Six Sigma and dedication to best practices frameworks such as ISO9001, TL9000 and ITIL. We will work with you to reduce system risks, improve productivity, enhance operational efficiency, drive revenues and enhance end user service and security.
3 Strategic Mobility Integration Applications Support Offerings Together, we articulate your strategy, understand your business priorities and develop an IT mobility architecture. Next, we help you design your environment, taking into consideration multi-technology and multi-vendor domains with an emphasis on IP integration and wireless security. We support you with design and planning, program managed deployment and integration of new capabilities, applications, systems and enhancements using ISO9001, TL9000 and ITIL standard approaches. A full complement of turnkey services assures true end-toend delivery. We help you prepare for and then put your network to work with efficient Service Layer solutions, including end-user applications and service enablers to enhance productivity, ensure real-time information connectivity and deliver highly personalized media and content services to end users. We care for your network and devices - from basic repair and support, to management and operations, to leveraging advanced network and end-user information analytics as we focus on delivering peak performance, both technical and operational, to maximize the efficiency and security of your existing networks and mobility solution. Benefits A collaborative, right-sized approach with a trusted partner Minimize complexity and disruption associated with emerging technologies and converging architectures Learn how to realize your mobility vision with focused execution Broad complement of professional learning and certification solutions Access to a team of experts who can help you plan, justify, implement and test innovative, multi-vendor, multi-technology solutions Proven capabilities and a disciplined approach in the management of large and complex projects End-to-end service capability for truly turnkey solutions Flawless execution with focus on time-to-delivery and time-tooperation An environment that helps you deliver versatile, rich and compelling services A compelling portfolio of end-to-end solutions integrated from content to network to devices for all access technologies A collaborative, end-user centric approach A modular framework for reusability, scalability and incremental investments Reduced complexity of managing the multiple partners in the value chain Solutions for the demanding telecom and public safety environments Application hosting for efficient rollout, quick ROI and lower risk Increased capacity, availability and security for your network and devices Optimized performance of your mobility solution Reduced dropped calls and increased quality of service Enhanced delivery of new services and applications Improved user satisfaction, productivity and responsiveness Lower total cost of ownership (TCO) Peace of mind from consistent, comprehensive global service and support Managed We offer measurable out-tasking, outsourcing and hosting options for your network operation and management of devices. We can deliver the entire end-to-end lifecycle scope of services to design and build, deploy and integrate, then manage, maintain and operate your network for you in an ongoing effort with measured performance and accountability. Gain access to world-class capabilities and resources Free up resources, focus on your core mission Increase speed to market Launch new technologies with confidence Reduce TCO, better predict and control operating costs Share risks with a proven, trusted partner Figure 1: Motorola Global Offerings TAILORED TO YOUR NEEDS Motorola Global collaborates with you to meet the needs of your business and your end users. We deliver solutions built on subject matter expert-based practices that span all aspects of your end-to-end network, extending to user devices (Figure 1).
4 FOR SERVICE PROVIDERS New services mean new revenue streams and new challenges for planning, integrating and supporting your network. Motorola s multi-vendor, multi-technology service portfolio provides a robust framework that can assist with making the best decisions to fit your unique needs and those of your end users. We deliver fully integrated and customizable mobility and media solutions to deliver personalized, rich media experiences to individual consumers. We can help you navigate the complex technology decisions that can impact your business. We can help you improve the performance, capacity, quality and cost of operating voice and data networks, while creating an environment that lets you launch new applications quickly and cost-effectively, and manage them efficiently and with flexibility. We have expertise in all access networks, whether wireless (i.e. CDMA, GSM/UMTS, iden, WiMAX, LTE, WiFi) or wireline (i.e. GPON, HFC, CMTS), as well as the compelling multimedia applications you need to attract and retain subscribers. We deliver all the End-to- End solution components required to deliver seamless services devices, multiple access network solutions from wireline and wireless access networks, IP Core network, applications and applications management solutions, consumer premise equipment, and a portfolio of end-to-end network services to ensure secure and efficient operations. FOR GOVERNMENTS Reliability and quality are not merely important they are vital. For over 75 years, Motorola has been a global leader in communications for state and local government, public safety and public service entities. We have integrated public safety networks across both geographic and technology boundaries, providing improved reach, performance and reliability at the same time. Our long-standing industry partnerships and expertise have helped make us the premier vendor of end-toend voice and data applications delivery solutions 4 for government and public sector organizations. First-response organizations around the world trust Motorola to deliver technology that s second nature seamlessly connecting users to real-time information and allowing them to focus on their missions, not the technology. Trust us to securely design, integrate, support, operate and manage your critical communications networks. We will work with you in a flexible manner that is appropriate to meet your needs and goals ultimate control always remains with you. FOR ENTERPRISES To realize the full potential of enterprise mobility, you need an experienced and highly skilled organization that knows and understands the challenges of mobility and your industry. Motorola Global and our extended channel partner network makes End-to-End Enterprise Mobility a reality. Regardless of whether you are deploying a wireless LAN infrastructure, RFID technology, or a specific Motorola offering such as Wireless IPS or Mobility Platform (MSP), you can count on the expertise you need to develop and implement enterprise mobility solutions that are designed from the ground up to deliver maximum return on investment. We can deliver the full lifecycle complement of services from design, deployment, integration, to ongoing maintenance and operation of your communications function to reduce your financial risks and simultaneously improving your access to new technologies and technical expertise. Our global support infrastructure helps ensure that all elements of the solution continue to work at peak performance levels with the security you need to protect sensitive customer information. Count on Motorola s proven expertise to help you realize the full value you re your investment in mobility. Connect the right information to the right people at the right time, regardless of location or circumstance and all the while confident that your enterprise mobility solution will perform reliably and securely.
5 SPOTLIGHT ON SECURITY SERVICES ENSURE defense and mitigation of threats to network and end-user assets If someone is trying to sell me wireless data services and they go five minutes without talking about security, availability and reliability, then they don t make it to the sixth minute. STRATEGIC MOBILITY SERVICES ENVISION optimal mobility solutions Motorola collaborates with you to articulate your strategy, understand your business priorities and develop an IT mobility architecture. Next, we help you design your environment, taking into consideration multi-technology and multi-vendor domains with an emphasis on IP integration and wireless security. Failing to plan is equivalent to planning to fail. Regardless of where you are in the lifecycle of your network and your business operations, you need a forward-looking business and technology architectural blueprint to be successful. Strategic Mobility offerings are vital elements in Motorola s commitment to a collaborative approach in delivering mobility solutions. Our broad experience in multi-vendor and multi-technology environments allows us to address security and convergence at the network, operations, services and device layers, helping organizations to better strategize, design, and plan an optimal mobility solution resulting in efficient implementation and minimized disruption to your business. Motorola collaborative approach will navigate you through the complexities and technology decisions as we help you shape and then realize your mobility vision. Key category offerings are: Advisory Helping you remove the barriers necessary to successfully deploy broadband and mobility solutions via mobility strategy development, solution architecting, IP network design and road mapping Security Helping you assess, identify, manage and mitigate your environment s operational risks relative to the use of broadband and mobility solutions Advanced Learning and Certification Develops your organization s technical knowledge, skills and expertise to enable maximum readiness and operational benefit Mapping Solutions for integration with location based applications and RF planning tools through highly accurate, precision-based digital mapping services and assets. Chief Information Security Officer Global Financial Company The convergence of cellular, wireline, wireless broadband and other IP-enabled networks presents significant opportunities as well as fundamental security challenges for service provider, enterprise and government organizations. Motorola Wireless Security help customers in all market segments identify and mitigate internal and external security risks that threaten the business, operational and productivity benefits of fixed-mobile convergence. Our holistic approach to network security optimizes the people, processes, policies and technology that touch the network. Based on decades of experience in the design, integration and deployment of secure, mission-critical RF communications systems, Motorola is uniquely qualified in today s combined complexities of RF and IP networking. Based on Motorola certified security reference architectures, we can provide defensein-depth assessments and solutions tailored to meet customers unique business and operational requirements. Additionally, Motorola s Security Operations Center (SOC) offers 24x7 network monitoring, incident detection, response and remediation services for network service providers, government and enterprise customers. We help you with: Examining protected assets, determining the threat level and performing a risk analysis Assessing the technical risks and the likelihood of an internal or external attack Determining the potential cost of recovery Setting priority and investment levels for each critical asset Developing security policy and procedures for your organization Monitoring your network for peak performance and security 5
6 INTEGRATION SERVICES ENABLE new technologies and efficient deployment of networks Motorola serves as a single point-ofaccountability for design, deployment and integration of all solution elements in a multi-technology, multi-vendor environment. Effective network planning means anticipating migration challenges and potential risks for your communications network. Motorola s Integration enable you to simplify the ever-increasing complexity of deploying new networks and devices as well as implementing new elements on existing networks. Motorola can help you navigate your convergence initiatives as wireless Enterprise and Public Safety networks can be integrated with cellular networks, extending reach across old boundaries and providing operational redundancy at the same time. Motorola is actively leading the development of industry standards, and with that indepth knowledge we know how to navigate complex new technologies to help you design, deploy and integrate a network that meets your objectives today and in the future. Simplify the complexity of deploying new technologies Our experience enables us to develop solutions and plans that give you intelligent growth strategies and proven, best-in-class solutions. Together, we ll develop a plan that supports application and vendor interoperability as well as network scalability to address future growth demands. Our Integration portfolio offers a full suite of design, deployment, program management and turnkey services to enable efficient deployment of network elements. For service providers, governments and businesses, Motorola Integration offer: Access to a team of experts who can help you plan, justify, implement and test innovative, multivendor, multi-technology solutions Proven capabilities and a disciplined approach in the management of large and complex projects Certified Program Manager Professionals managing projects to the triple constraints of cost, schedule, and scope Design, deployment and integration approaches that follow Motorola s pioneering of Six Sigma quality and adhere to best practices frameworks such as ISO9001, TL9000 and ITIL End-to-end service capability for truly turnkey solutions An environment that helps you to deliver versatile, compelling and productive services APPLICATIONS SERVICES ENRICH end-user s experiences with rapid application creation, delivery and management People want to share sights and sounds, access to the Internet, media content and vital business information from everywhere. Voice may still be the king of mobile applications, but it no longer rules alone. People want to share sights and sounds, take along key data from their desktops, and access the Internet everywhere they go. No single entity can deliver all the pieces necessary for mobile data services. The open market environment of the metered IP pipe has created an ecosystem of collaborators suppliers, application developers, content providers and aggregators, hosting services vendors and customers. Manage this environment through an effective Service Layer while enabling the agility to address changing needs of different user segments, and you can reduce your costs, improve information flow or grow revenue through competitive differentiation. Motorola enables exciting mobile experiences through a combination of access agnostic Motorola Service Delivery Framework components, professional services, innovative technology and applications, and relationships with necessary ecosystem stakeholders and channel partners. Key solution categories are Mobile Entertainment and Mobile TV, Mobile Commerce, Personal and Social, and Mobile Enterprise. In addition to our Service Delivery Framework, Motorola offers customers differentiating service capability with a broad portfolio of enabling solutions and services such as Service Delivery Platform (SDP), multi-media messaging, presence, Location Based, Network Efficiency Solutions, Intelligent Charging and OSS/BSS Solutions. Professional services capabilities and deep understanding of end-user profiles are the core competencies of all the application solutions deployed by Motorola. Motorola Global brings unique expertise in application business modeling and advisory services, network optimization for application readiness, platform migration, integration of mobile application solutions, application performance certification and hosting services. We have the global reach necessary to source rich data content and applications from all corners of the world, and the global scale required to integrate and manage complex data ecosystems. For service providers, governments and businesses, Motorola Applications deliver: A compelling portfolio of end-to-end solutions integrated from content to network to devices for all access technologies An end-user centric, collaborative approach to help you meet global differences in end-users unique needs A modular service delivery platform designed for reusability, scalability and incremental investments Reduced complexity of managing the infrastructure and multiple partners in the value chain Solutions designed and optimized for the demanding telecom and public safety environments Application hosting services for fast time-to-market, quick ROI and lower risk Enable the agility to address changing needs of different user segments
7 SUPPORT SERVICES ENSURE peak system performance With our innovative enabling tools, insightful analysis and experience with multi-vendor, multi-technology networks, you can set a new standard for the quality of your mobility solution. To make the most of your opportunities, you need to make the most of your resources. Motorola s comprehensive Support can help reduce your total cost of ownership and ensure service availability, while helping you cost-effectively deliver new network capabilities. The base set of Support offers a global service and support infrastructure that encompasses technical support, product repair, web and localized support services options, and emergency response. designed specifically for operationally supporting and maintaining your mobility and media solutions include preventive and corrective maintenance, remote monitoring, spares management, software upgrade services and operations consultancy. Technical Training offers a four phased solutions approach to keeping your workforce highly trained and knowledgeable. The global reach of Motorola s Network Operations Centers (NOC) allows for trained professionals to monitor and respond in a timely manner to your network s most pressing needs. Every tool or technology used by our services team has been tested, refined and proven in real-world situations. Our extended Support portfolio helps you efficiently manage your network and services as well as proactively optimize network performance. Network and Operations Management offer network and service layer management, device management, configuration management, host resource monitoring, OSS solutions, and interconnect billing and partnership management. Performance leverage insights into end-user utilization and help you proactively optimize your radio access, core and transmission networks before you roll out new applications and services. We ll help you assess your current and future operational needs, then recommend and help implement improvements in network performance geared to meet those needs, all based on clearly identified metrics and key performance indicators. With our innovative enabling tools, insightful analysis based on real time user-based data, and experience with multi-vendor, multitechnology networks, you can set a new standard for your network s quality. Reduce your total cost of ownership and ensure service availability, while helping to cost-effectively deliver new network capabilities For service providers, governments, and businesses, Motorola Support offer: Increased network capacity and availability Optimized performance for your mobility solution Reduced dropped calls Increased quality of service Enhanced delivery of new services and applications Improved user satisfaction and utilization Lower total cost of ownership 7 MANAGED SERVICES ENHANCE operational excellence Our Managed can be delivered as individual elements, or as a complete transformational package that will allow you to realize maximum efficiencies across your organization. You already know what a complex combination of capabilities is required to run your network and so do we. We also understand that your focus is increasingly shifting from your technology/network to your end-users. As a world leader in multiple wireless and broadband technologies, multi-vendor network integration and operational support, Motorola has been developing services to ensure your success since the industry began. Your focus is increasingly shifting from your technology/network to your end-users Motorola s Managed offers you flexible business models, providing out-tasking and outsourcing options as well as innovative build, operate and managed network services to meet individual and customized business requirements. Motorola can manage the lifecycle of your system, from design to deployment and operation of new technologies as they become available, so you and your users have access to the latest features and functionality. Motorola supplies the expertise, technical innovation and global network operations centers with proactive monitoring capabilities to ensure the availability and performance of your network and devices. Jointly defined with you, measurable service level agreements (SLAs) and key performance indicators (KPIs) give you the confidence of relying on an accountable partner. Motorola is now managing over 125 customer networks worldwide, demonstrating its commitment to providing operational excellence to its service provider, enterprise, and missioncritical government customers. We offer a range of services, independent of the supplier of your network equipment, backed by industry-leading tools and processes, and with differentiated levels of performance to meet every need. For service providers, governments and businesses, Motorola Managed lets you: Gain access to world-class capabilities and resources Free up resources, focus on your core mission Rely on a trusted managed services provider for assured service availability and performance Increase speed to market Launch new services with confidence Reduce total cost of ownership, better predict and control operating costs
8 INNOVATIVE IDEAS, PROVEN SOLUTIONS, ONE SOURCE MOTOROLA SINGULAR BREADTH AND DEPTH Motorola s in-depth and first-hand knowledge of mobility communications processes, technologies and integrated solutions is invaluable. We have more than 75 years of experience in designing, building, maintaining and managing large, complex mobile networks. Our 6,500 Motorola professionals and over 8,000 world-class partners and certified subcontractors, have the support of a global network of R&D centers and test labs, as well as Motorola service and support centers at local, regional and national levels. Few organizations claim to offer such a complete range of professional services within the communications industry. Even fewer are prepared to deliver. Service providers, governments, enterprises and consumers use Motorola world-class mobile handsets, two-way radios and handheld mobile computers. In addition to our well-known presence in wireless communication, broadband service providers leverage our experience in digital video, high-speed data, transport infrastructure, conditional access and consumer premise equipment to deliver a connected home experience to their subscribers. From the first handheld laser bar code scanner to today s advanced data capture options, we ve led in defining enterprise mobility, keeping your on-themove workforce connected. We pioneered digital television, including the development of the world s first all-digital, high-definition television (HDTV) system, and today, Motorola leads the world in cable modem and digital video set-top shipments. Proven solutions deployed throughout the world that s the Motorola heritage. A COLLABORATIVE APPROACH THAT DELIVERS BUSINESS RESULTS We know that our experience and technical expertise are valuable only if they are put to effective use within your organization and the people that you serve. That s why all Motorola Global professionals share a single, simple commitment deliver optimal solutions, made operational with attention to quality and measurable against key metrics. You define your business goals and expectations. We provide a service benchmark that defines best practices and offers a metric against which our performance can be judged. At every stage, we keep you informed of the status of your service delivery, your network performance and overall network health. This consultative, results-oriented approach allows us to work closely with you to identify your requirements and frame a solution that best meets your needs. Motorola s services help make communications technologies relevant to your individualized needs in the markets you serve, delivering business results and not just technology improvements. HOW MUCH BETTER COULD YOU BE? Motorola Global offers a comprehensive portfolio that addresses the challenges you face in today s rapidly evolving communications environment. From Mobility and Security Advisory services, to Network Performance Optimization, to End to End Network & Applications Integration. From basic Technical Support to full Managed, our experienced services teams can help define and deploy the right solution for your organization. Whether you need improved return on investment, greater reliability, or a tailored solution that provides your organization a sustainable edge in the marketplace, Motorola Global has the right combination of innovation, experience, process discipline and resources to take you where you want to go. To learn more about how Motorola Global can help you take your network and your organization to the next level of performance, call your Motorola representative or go to: MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc All rights reserved.