Certificate in Health and Social Services Management

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1 Certificate in Health and Social Services Management Contents Looking for a Rewarding and Challenging Career in the Health.1 and Social Services Industry? How can a McGill Program help prepare you for a career in the....1 Health and Social Services Industry?... The Program...2 Course Sequence...3 Course Description.4 Admission Requirements...6 Language Requirements...6 Admission Procedures...7 Career and Professional Development McGill School of Continuing Studies 688 Sherbrooke St. W. Montreal, PQ, Canada H3A 3R1 Tel: (514) Fax: (514) Web: The full details of the program, admission requirements, and admission procedures summarized in this document can be found in the School of Continuing Studies current course calendar. If there are any discrepancies between the course calendar and this summary, the information in the course calendar takes precedence in all cases. McGill University reserves the right to change this information at any time.

2 Looking for a Rewarding and Challenging Career in the Health and Social Services Industry? Health and Social Services like any other industry requires good management to keep it working efficiently. In , the Quebec budget allocation for health and social services rose 4.8%, from $31,217 million to $32,707 million. Given the increasing costs, today, health care administrators must make sure that clients receive the best possible care at the lowest possible cost. As a health care or social services administrator, you will be responsible for planning, directing and coordinating the delivery of services in hospitals, reception centers for the youth and elderly, local community centers and other health and social establishments. You will be working with other professionals and may be responsible for budgeting, managing employees, purchasing equipment as well as overseeing facilities and equipment worth millions of dollars. If you are compassionate, possess tact and diplomacy are flexible and hard working, a career in the health care industry may be the choice for you. Typical career opportunities include: Health Records Technician Medical Records Clerk Records Filing-System Clerk Records Management Clerk Technical Records Clerk Medical Records Administrator Healthcare Operations Administrator Social and Community Services Administrator Health Information Administrator Health Services Project Administrator How can a McGill Program help prepare you for a career in the Health and Social Services Industry? The Certificate in Health and Social Services Management, the Diploma in Health and Social Services Management and the Graduate Certificate in Health Services Management will provide you with an integrated base of management knowledge in the field of health and social services management. It will focus on the development of skills in the day to day management of the provision of services in terms of both efficiency and human criteria. McGill University 1

3 The Program The Certificate in Health and Social Services Management is a 30 credit program which consists of 1 co-requisite course and 10 required courses. Corequisite courses to the program are not included in the total credit requirement for the program. Classes are offered once a week for 13 weeks and are generally from 6 p.m. to 9 p.m. Courses can be taken in the Fall, Winter, Spring and Summer sessions. Classes in the Spring and Summer sessions may be given in less than 13 weeks. Not all courses are offered every semester. The certificate s program requirements are: 1 Corequisite to program: CMSC 000 Foundations of Mathematics (or the Exemption by Examination Test) 10 Required courses (30 credits): CACC 220 CGMG 210 CHLC 351 CHLC 401 CHLC 410 CHLC 415 CPRL 221 MGCR 222 ORGB 420 ORGB 421 Accounting Concepts for Managers Fundamentals of Project Management Foundations of Health and Social Service Systems Evaluation of Health and Social Services Management Fundamentals of Health and Social Services Information Systems Foundations of Legal and Ethical Aspects Professional Communication and Networking Introduction to Organizational Behavior Managing Organizational Teams Managing Organizational Change Note: All courses are 3 credits unless otherwise stated. Please note: This program is effective as of Fall If you were admitted prior to Summer 2015, please follow the study plan which you have been given. McGill University 1

4 Course Sequence Certificate in Health and Social Services Management CMSC 000 Foundations of Mathematics CACC 220 Accounting Concepts for Managers CHLC 401 Evaluation of Health and Social Services CHLC 351 Foundations of Health and Social Service Systems CHLC 410 Foundations of Health and Social Service Info Systems CHLC 415 Foundations of Legal & Ethical Aspects MGCR 222 Introduction to Organizational Behavior CGMG 210 Fundamentals of Project Management ORGB 420 Managing Organizational Teams ORGB 421 Managing Organizational Change NOTE: External Pre-requisite and Co-requisite Required Course CPRL 221 Profesional Communication & Networking Complementary Course Co-requisite to course Pre-requisite to course McGill University 2

5 Course Descriptions CACC 220 Accounting Concepts for Managers Pre-requisite: CMSC 000 Foundations of Mathematics This course covers concepts in managerial and financial accounting, develops an understanding of cost behaviour, budgeting and financial statements, and provides practice in financial decision-making skills. CGMG 210 Fundamentals of Project Management Pre-requisites: None Fundamental principles and best practices of project management essential to the successful development of projects or other complex undertakings within an organization; includes methods for defining, planning, and scheduling activities and resources. CHLC 351 Foundations of Health and Social Service Systems Pre-requisite: None This course will provide an overview of private and public social services within Quebec and its evolution over the last century. Will examine the structures, functions and relations of social organizations. Students will achieve an understanding of the nature of the social services and the subjective impact of seeking and providing help. CHLC 401 Evaluation of Health and Social Services Pre-requisite: CHLC 351 Foundations of Health and Social Services Systems Understanding the responsibility of management for the timely appraisal of programs and services delivered by health and social services organizations with a view to ensuring their quality, safety, effectiveness and efficiency. Topics include: program evaluation, continuous quality improvement, organizational performance, utilization management, risk management, accreditation and human resources. CHLC 410 Fundamentals of Health and Social Services Information Systems Corequisite: CHLC 351 Foundations of Health and Social Services Systems Fundamental approaches of information systems and data management. Topics covered include: integration of technology in the health care system; use of information technology and management systems to improve access, quality, safety and efficiency. CHLC 415 Foundations of Legal and Ethical Aspects Corequisite: CHLC 351 Foundations of Health and Social Services Systems The legal and ethical issues relevant to the health care system in Quebec. Topics include: major legislation relevant to the health care system; the relationship between civil and criminal law; law and medicine; law and ethics; human rights, professional responsibility and liability. McGill University 3

6 CMSC 000 Foundations of Mathematics Pre-requisites: None Operations with real numbers, polynomials, first-degree equations and applied word problems. Factoring, fractions, exponents, roots and radicals. Absolute values, equations and inequalities. Quadratic equations, applied problems, arithmetic and geometric sequences and series. CPRL 221 Professional Communication and Networking Pre-requisites: None (12 CE units) Fundamental theories and practices of communication and networking (internal and external) in the workplace. Writing, speaking, presentation and team interaction skills. MGCR 222 Introduction to Organizational Behaviour Pre-requisites: None Individual motivation and communication style; group dynamics as related to problem solving and decision making, leadership style, work structuring and the larger environment. Interdependence of individual, group and organization task and structure. ORGB 420 Managing Organizational Teams Pre-requisites: MGCR 222 Introduction to Organizational Behavior Theory, research, and applications. Principles of team processes and effectiveness in organizational settings, specifically the theoretical developments and empirical findings of group dynamics and team effectiveness, and practical strategies and skills for successful management of organizational teams. ORGB 421 Managing Organizational Change Pre-requisite: MGCR 222 Introduction to Organizational Behavior Organizational change theory and techniques are examined with an emphasis on techno-structural interventions such as Quality-of-Work-Life approaches. Through simulations and case-studies, the course explores initiatives in organizational change, primarily in contemporary Canadian organizations. It also includes opportunities for "hands-on" experience in work and organization redesign. McGill University 4

7 Admission Requirements To be admitted to an Undergraduate Certificate in Health and Social Services Management: Applicants must hold a CEGEP diploma (DCS, DEC or equivalent) OR Applicants who do not have the normal academic background for admission but are 21 years of age and older may be admitted as mature students OR Applicants between 18 and 21 years of age who do not have a CEGEP diploma but have at least a high school leaving certificate may be accepted into a qualifying program (a copy of the certificate must be provided). McGill University 5

8 Admission Procedures To Apply to the Certificate in Health and Social Services Management Online Please Follow The Steps Listed Below: Please follow the steps below: STEP 1: Go to Click on Apply Click on Undergraduate Programs STEP 2: Verify on the Apply for Admission to a Program page, the Application Deadlines for Canadian/Permanent Residents or International Students to ensure that you submit your application before the term deadline. STEP 3: Review your Admission Requirements: Once you have checked your application against all the requirements, you will be ready to apply to the program. Before you proceed you will need: A valid address and a credit card (Visa, MasterCard or American Express). STEP 4: Once you are ready to apply online: Click on Click here now to bring you to the Application for Admission page. Click on the red bold Apply Now on the Application for Admission page. (Do not apply through uapply link). Fill in the login information on the Admissions Login page and the Biographical Information. On the Apply for Admission page, fill in the information requested. NOTE: When asked: What are you applying for at McGill, click on Continuing Studies Select the program you are applying to on the Program Choice Selection page. Continue to fill in the remainder of the application. (All sections to be completed are indicated in the textbox on the left hand side of the screen). STEP 5: Once you have applied online, you will receive a confirmation providing you with a McGill ID number and a 6-character PIN (Personal Identification Number). You will need to use this information to log into MINERVA ( (McGill s web-based information system for students) so that you can upload documents required for admission and follow-up on your status of your application. STEP 6: Please refer to the website for additional information. McGill University 6

9 Language Requirements The language of instruction for most courses and programs at McGill is English; however, students may submit any written work that is to be graded in English or French, except in cases where knowledge of the language is one of the objectives of the course. Applicants must demonstrate an adequate level of proficiency in English prior to admission, regardless of citizenship status or country of origin. McGill University has this language requirement in place to ensure that all students are provided with the opportunity to succeed in their chosen program. In all cases, the University reserves the right to require proof of English proficiency if it is deemed necessary. For additional information, please click on the link below. Exemption by Examination Students admitted to a Certificate, Graduate Certificate or Diploma program requiring a pre-requisite or co-requisite course, must provide proof that they have taken an equivalent 3 credit course, at the appropriate level elsewhere or successfully completed the Exemption by Examination test. Otherwise the student must register for the course. Please note that the Exemption by Examination test is not applicable to required or complementary course(s) within a program. You cannot take the Exemption by Examination test if you have already attempted the course (a grade of W is considered as have attempted the course). If you are unsuccessful in the Exemption by Examination test(s) you will not be permitted to repeat the test(s) and must instead enroll in the course(s) for which the particular test(s) was taken. You must be admitted into a program or have applied to a program to be eligible to write the Exemption by Examination test. (The test is optional). For more information on how to obtain a course exemption by means of a challenge exam, please consult the Exemption by Examination form available on our website at: McGill University 7

10 Student Awards and Financial Aid Note: The amount and number of McGill University s School of Continuing Studies Bursaries, Scholarships, and Graduating Prizes issued varies from year to year, depending on funds received and their specifications. McGill University s School of Continuing Studies Bursaries The School of Continuing Studies will post the application form and eligibility requirements for the active term on its website. Please refer to link below for further information. McGill University s School of Continuing Studies Scholarships For a list of McGill Scholarships, please consult the McGill School of Continuing Studies website by clicking on the link below. McGill University s School of Continuing Studies Graduating Prizes For a list of McGill SCS Graduating Prizes, please consult the McGill School of Continuing Studies website by clicking on the link below. McGill University 8

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