Sponsorship.. are there lessons to learn from the real world?

Size: px
Start display at page:

Download "Sponsorship.. are there lessons to learn from the real world?"

Transcription

1 Sponsorship.. are there lessons to learn from the real world? Jonathan Graddon PMP. 17th April 2013

2 Premise Sponsorship in the real world brings significant benefits to the sponsoring organisation and those that receive the sponsorship, whereas sponsorship, in terms of project and programme management is quite often less of a success, thus jeopardising the delivery of these projects and programmes.

3 Definitions Sponsorship (endorsement) is a cash and/or in-kind fee paid to a property (typically in sports, arts, entertainment or causes) in return for access to the exploitable commercial potential associated with that property. While the sponsoree (property being sponsored) may be non-profit, sponsorship is done with the expectation of a commercial return. Source : IEG Sponsorship Glossary Corporate Sponsorship A project / programme Sponsor is the single individual with overall responsibility for ensuring that the project (or programme) meets its objectives and delivers the projected benefits. Source : EPMO Project / Programme Sponsorship

4 Project Success PMI global survey shows 64% of projects meet their objectives Further analysis showed the most important critical success factor is having ACTIVE SPONSORS. Source : Project Management Institute annual global survey (2011) of practitioners and project management leaders. Sample size of over 1,000 professionals.

5 What is Effective Sponsorship? The eight characteristics of effective project sponsorship are : 1. AVAILABLE making time for the PM when needed, and easy access 2. A CAN-DO attitude 3. The project / programme CHAMPION 4. A good COMMUNICATOR 5. A DECISION MAKER, making informed decisions 6. Will make things HAPPEN 7. Having ORGANISATIONAL RESPECT 8. KNOWS the role

6 Real World Sponsorship $ Projected spend globally in 2011 was US $46.3 billions In America, the largest segment spend is : sports Global Spend : North America : Rest of World : US $46.3 billion US $17.2 billion US $29.1 billion Source : IEG

7 NZ Sponsorship Examples Vodafone Warriors The Vodafone Warriors have a culture of commitment, strength, faith, and family - all traits we are proud to be involved with. Sky City Breakers New World We recognise that netball holds a special place in the hearts of New Zealanders and our customers alike and as a 100 per cent New Zealand owned company, we take pride in our significant community involvements nationwide. That's why we are so proud to sponsor Netball New Zealand and the Silver Ferns.

8 Characteristics of Real World Sponsorship The Sponsoring organisation : 1. WANTS the sponsorship, it aligns to their corporate brand/image 2. Expects to COMPETE for the right deals 3. WILL INVEST considerable time, effort and money in making it work 4. Will want RETURNS on their investment 5. MAINTAINS FOCUS on the deal, leveraging and optimising 6. CANCELS the contract if things go wrong and cannot be recovered

9 Survival Required! Those receiving sponsorship may also depend on it : The New Zealand Rugby Union re-signed five sponsors for the All Blacks as it strives to balance the books.. Even with this renewed support we face significant challenges to keep financing the game at current levels, chief executive Steve Tew said in a statement. The cold hard reality is that our national game costs the NZRU $100 million a year to run. Source : NZ Herald 29 th May 2012

10 Risk in the Real World As in the PM world, things can go wrong : In 2009, Tiger Woods was outed by tabloids for cheating on his wife. He lost millions in endorsement deals from Gillette, Accenture, AT&T etc. Michael Phelps was forced into an apology after UK tabloids published a photo of him inhaling from a pipe used to smoke cannabis. His sponsor, Kellogg, immediately stated his sponsorship would not be renewed. In the wake of USADA s report into using banned substances, Lance Armstrong was dropped by every single major sponsor, including Nike, Annhauser-Busch, Radio Shack, Oakley and the Trek Bicycle Corporation.

11 Problems with PM Sponsorship (or why doesn t sponsorship always work in the PM world? ) 1. The Sponsor doesn t want the project / programme 2. The Sponsor isn t made accountable 3. The Sponsor is too busy 4. No previous sponsorship experience 5. The role is not in the Sponsor s job description 6. The project will deliver anyway, so why bother? 7. There is a fallback plan in case of failure. blame the PM!

12 PM World v Real World 1. The Sponsor doesn t want the project / programme 1. The Sponsor wants it and will compete to get it Make the project attractive 2. The Sponsor isn t made accountable 5. The role is not in the Sponsor s job description 6. The project will deliver anyway, so why bother? 7. There is a fallback plan in case of failure. 2. The Sponsor is totally accountable 5. It will be in the relevant staff job descriptions 6. The Sponsor s key role, so focused on measurement and results. 7. The Sponsor is accountable but will also manage risk Establish ground rules

13 PM World v Real World 3. The Sponsor is too busy 3. The Sponsor s key role, so time will always be available. Time management 4. No previous sponsorship experience 4. The Sponsor s key role, so experience is essential! Training, mentoring and support.

14 Applying Real World Solutions 1. The Sponsor doesn t want the project / programme Make the project attractive by : articulating the project s benefits for the organisation raising the project s profile/importance with senior management raising awareness across the organisation selling the win-win of sponsorship try to create a competitive situation dangle the carrot

15 Applying Real World Solutions 2. The Sponsor isn t made accountable 5. The role is not in the Sponsor s job description 6. The project will deliver anyway, so why bother? 7. There is a fallback plan in case of failure.. blame the PM! Establish ground rules by : senior management endorsement clearly defining and approving roles & responsibilities communicating and thus continuous association maintaining focus with senior management add the responsibility into job descriptions add responsibilities into personal objectives maintain a close and supportive working relationship

16 Applying Real World Solutions 3. The Sponsor is too busy Time management by : clearly explaining the Sponsor s role scheduling meetings well in advance maintaining a schedule for project deliverables that require approval reminding the importance and visibility of the project remove time wasting - escalating only as required regularly communication maintains stickyness

17 Applying Real World Solutions 4. No previous sponsorship experience. Training, mentoring and support : sponsor training courses coaching / mentoring schemes reviewing lessons learned knowledge base PMO support : steering committee meetings phase gate reviews reviewing of key documents etc.

18 Questions

It s not Like Selling Pots and Pans or is it? A new way of Selling Project Management to Senior Management

It s not Like Selling Pots and Pans or is it? A new way of Selling Project Management to Senior Management It s not Like Selling Pots and Pans or is it? A new way of Selling Project Management to Senior Management Elizabeth Larson, PMP, CBAP and Richard Larson, PMP, CBAP Principals, Watermark Learning, Inc.

More information

Project organisation and establishing a programme management office

Project organisation and establishing a programme management office PROJECT ADVISORY Project organisation and establishing a programme office Leadership Series 1 kpmg.com/nz About the Leadership Series KPMG s Leadership Series is targeted towards owners of major capital

More information

Key Leadership Behaviors Necessary to Advance in Project Management

Key Leadership Behaviors Necessary to Advance in Project Management Key Leadership Behaviors Necessary to Advance in Project Management Project / Program Management Research Lynda Carter, Kristin Tull and Donna VanRooy Specific behaviors need to be developed in order to

More information

White Paper. Making the case for PPM

White Paper. Making the case for PPM Introduction There are many reasons why organizations decide to implement project portfolio management solutions, but typically it is to help senior management confidently and consistently answer questions

More information

Project Management Office Charter

Project Management Office Charter Old Dominion University Office of Computing and Communication Services Project Management Office Charter Version: 1.0 Last Update: February 18, 2010 Created By: Anthony Fox, PMP OCCS Project Management

More information

Major Project Governance Assessment Toolkit

Major Project Governance Assessment Toolkit Major Project Governance Assessment Toolkit Mark Ritchie, University of Edinburgh Pauline Woods-Wilson, Lancaster University Project and Change Management Group Project and Change Management Group Established

More information

Managing for Results. Purpose. Managing for Results Practitioner-level Standards

Managing for Results. Purpose. Managing for Results Practitioner-level Standards Managing for Results Practitioner-level Standards Managing for Results Purpose In all sectors and at all levels managers must have the knowledge, understanding and skills to enable them to grasp the right

More information

Enterprise Project Management Office Overview

Enterprise Project Management Office Overview Enterprise Project Management Office Overview IT Oversight Committee November 12, 2009 Presentation by Kathy Bromead, Director, EPMO Office of Information Technology Services Improving the Management of

More information

Big Data: has it lived up to our expectations? Greg Nichelsen Head of Customer Insights & Analytics

Big Data: has it lived up to our expectations? Greg Nichelsen Head of Customer Insights & Analytics Big Data: has it lived up to our expectations? Greg Nichelsen Head of Customer Insights & Analytics Agenda 1. Who am I 2. Why all the attention on data and analytics 3. What is Big Data 4. Is it working

More information

Audit of the Management of Projects within Employment and Social Development Canada

Audit of the Management of Projects within Employment and Social Development Canada Unclassified Internal Audit Services Branch Audit of the Management of Projects within Employment and Social Development Canada February 2014 SP-607-03-14E Internal Audit Services Branch (IASB) You can

More information

Mental Skills Training

Mental Skills Training Mental Skills Training INTRODUCTION Sport psychology is the study of thinking in sport and how that thinking affects an individual s behaviour and performance in training and competition. Sport psychology

More information

Process Improvement Program Project Process

Process Improvement Program Project Process Process Improvement Program Project Process 1 P a g e 12/3/2014 The Process Improvement Program is part of the City of Fort Lauderdale s FL 2 STAT Approach to Exponential Improvement. Its objective is

More information

Why Sales Training Doesn t Work. And What to Do About It!

Why Sales Training Doesn t Work. And What to Do About It! Why Sales Training Doesn t Work And What to Do About It! Selling isn t a great sport in which to come second. In the world of winner takes all, anything that gives you a small increase in performance relative

More information

SFJCCAD2 Promote business continuity management

SFJCCAD2 Promote business continuity management Overview This unit is about providing advice and assistance on business continuity management, including general advice for the business and voluntary sectors, and specific advice and assistance to individual

More information

ASSET MANAGEMENT POLICY

ASSET MANAGEMENT POLICY : SHIRE OF MOUNT MAGNET ASSET MANAGEMENT POLICY Version 1.1 April 2013 Asset Management Policy Document Control Rev No Date Revision Details Author Reviewer Approver 0 November 2012 Original final document

More information

Fundamentals Explained

Fundamentals Explained Fundamentals Explained Purpose, values and method of Scouting Item Code FS140099 July 13 Edition no 2 (103297) 0845 300 1818 Fundamentals Explained This document contains detailed information on Fundamentals

More information

Why is this important to me?

Why is this important to me? Intro: Before You Quit Your Job 10 Real-Life lessons Every Entrepreneur Should Know About Building a Multimillion Dollar Business Written by Robert Kiyosaki This book can be seen as a road map of skill

More information

i2isales Training Solution - Sales Management

i2isales Training Solution - Sales Management Please note: This document has been created due to requests from some of our customers for an off the shelf solution. It represents a very basic outline of the type of offering(s) we provide - and should

More information

Wiltshire Council s Behaviours framework

Wiltshire Council s Behaviours framework Wiltshire Council s Behaviours framework It s about how we work Trust and respect Simplicity Responsibility Leadership Working together Excellence Why do we need a behaviours framework? Wiltshire Council

More information

Woodley Sports Football Club

Woodley Sports Football Club Woodley Sports Football Club Introduction Woodley Sports Football Club is currently playing in the Unibond Northern Premier League Division One, England. They are four levels down in the non league football

More information

15 Most Typically Used Interview Questions and Answers

15 Most Typically Used Interview Questions and Answers 15 Most Typically Used Interview Questions and Answers According to the reports made in thousands of job interviews, done at ninety seven big companies in the United States, we selected the 15 most commonly

More information

Selection Policies of Netball New Zealand for the National Accelerant Squad

Selection Policies of Netball New Zealand for the National Accelerant Squad Selection Policies of Netball New Zealand for the National Accelerant Squad 1. INTRODUCTION 1.1 Pursuant to its Constitution, Netball New Zealand Inc ("NNZ") has the power to, amongst other things, determine

More information

Bournemouth University: Strategic student engagement

Bournemouth University: Strategic student engagement QAA Good Practice Knowledgebase case study Bournemouth University: Strategic student engagement Theme Student engagement Sub-themes Academic policy, Students' Union Feature of good practice as identified

More information

Name Chapter 1: Introduction to Project Management Description Instructions

Name Chapter 1: Introduction to Project Management Description Instructions Name Chapter 1: Introduction to Project Management Description Instructions Modify Question 1 / 0 points Modify Remove Question Until the 1980s, project management primarily focused on providing schedule

More information

1. Current situation Describe the problem or opportunity (the need for your proposal).

1. Current situation Describe the problem or opportunity (the need for your proposal). Generic Grant Outline Always check with the sponsor for specific proposal guidelines (and follow them closely), but also become familiar with the generic proposal structure to better understand what information

More information

LESSON PLANS. Contents

LESSON PLANS. Contents LESSON PLANS Contents Total Instructional Time... 2 Lesson: Ticket Pricing... 3 Lesson: Stadium Staffing... 4 Lesson: Ingress & Egress... 5 Lesson: Parking... 6 Lesson: Concessions... 7 Lesson: Sponsorships...

More information

Selecting a project management methodology

Selecting a project management methodology VICTORIAN GOVERNMENT CIO COUNCIL Project Management Selecting a project management methodology Guideline This guideline provides advice for selecting and tailoring a project management methodology. Keywords:

More information

In search of sustainability

In search of sustainability In search of sustainability John McFarlane Chief Executive Officer Australia and New Zealand Banking Group Limited Speech to Trans Tasman Business Circle Wellington Introduction It s a great pleasure to

More information

NEW ZEALAND CRICKET STRATEGIC PLAN 2012-2015

NEW ZEALAND CRICKET STRATEGIC PLAN 2012-2015 NEW ZEALAND CRICKET STRATEGIC PLAN 2012-2015 MORE PEOPLE PLAYING MORE PEOPLE WATCHING NEW ZEALAND CRICKET STRATEGIC PLAN 2012-2015 A MESSAGE FROM THE CEO The 2012-15 Strategic Plan outlines cricket s

More information

Guidelines for Corporate Community Engagement

Guidelines for Corporate Community Engagement Guidelines for Corporate Community Engagement February 2012 The Chamber of Commerce and Industry of Western Australia (Inc) Contents 1. Introduction 3 2. Establishing and building community engagement

More information

Getting a Seat at the Table: New Perspectives for HR

Getting a Seat at the Table: New Perspectives for HR Getting a Seat at the Table: New Perspectives for HR If HR wants to get a seat at the table, then many of those working in HR will need to change their perspectives about their profession. By Gary Lear

More information

Frank P.Saladis PMP, PMI Fellow

Frank P.Saladis PMP, PMI Fellow Frank P.Saladis PMP, PMI Fellow Success factors for Project Portfolio Management The Purpose of Portfolio Management Organizational Assessment Planning a Portfolio Management Strategy The Portfolio Management

More information

Developing a Learning Plan. A Learning Plan can serve as a useful tool for planning and managing professional development.

Developing a Learning Plan. A Learning Plan can serve as a useful tool for planning and managing professional development. Developing a Learning Plan A Learning Plan can serve as a useful tool for planning and managing professional development. Developing a Learning Plan requires that you: 1. Identify a Learning Goal, the

More information

Security Management. Security is taken for granted until something goes wrong.

Security Management. Security is taken for granted until something goes wrong. Security Management Security Management Security is taken for granted until something goes wrong. Concerns about security have existed for as long as has mankind. The most obvious manifestation of this

More information

KPMG New Zealand Project Management Survey 2010

KPMG New Zealand Project Management Survey 2010 project Advisory Services KPMG New Zealand Project Management Survey 2010 Confidence is a planned approach to Project Management not a leap of faith kpmg.co.nz Official Supplier of Accounting and Tax Advisory

More information

Creating a project management office (PMO)

Creating a project management office (PMO) Executive summary The project management was initially developed to define and maintain standards for project management in the organisation. In many organisations, the PMO has developed a strategic role

More information

The Art of Project Management: A Competency Model For Project Managers

The Art of Project Management: A Competency Model For Project Managers The Art of Project : A Competency Model For Project Managers By Mark Gould and Rick Freeman If you do not change some rooted human behavior on projects, you cannot improve anything because humans lie at

More information

Building Grassroots Programmes

Building Grassroots Programmes Building Grassroots Programmes What role to schools, clubs and community activities play in the development of women s football? What lessons are to be learned from each? Grassroots programmes are the

More information

Environmental Association for Universities and Colleges (EAUC) EAUC Head Office, University of Gloucestershire, The Park Campus, Cheltenham

Environmental Association for Universities and Colleges (EAUC) EAUC Head Office, University of Gloucestershire, The Park Campus, Cheltenham JOB DESCRIPTION Job Title: EAUC Membership Services Manager Salary Grade: Grade 6 24,273-28,983 Reference Number: School/Department: Base Location: S817 Environmental Association for Universities and Colleges

More information

Project Management Manual

Project Management Manual Project Management Manual PM01 Introduction to the Project Management Manual Ref: PM01 (V7.01) - Uncontrolled once Printed Issued on 20 th December 2006 Manual Owner: James Couper Head of Project Management

More information

Is a monetary incentive a feasible solution to some of the UK s most pressing health concerns?

Is a monetary incentive a feasible solution to some of the UK s most pressing health concerns? Norwich Economics Papers June 2010 Is a monetary incentive a feasible solution to some of the UK s most pressing health concerns? ALEX HAINES A monetary incentive is not always the key to all of life's

More information

OPM3. Project Management Institute. OPM3 in Action: Pinellas County IT Turns Around Performance and Customer Confidence

OPM3. Project Management Institute. OPM3 in Action: Pinellas County IT Turns Around Performance and Customer Confidence Project Management Institute OPM3 case study : OPM3 in Action: Pinellas County IT Turns Around Performance and Customer Confidence OPM3 Organizational Project Management Maturity Model Project Management

More information

15th annual product management and marketing survey

15th annual product management and marketing survey 15th annual product management and marketing survey About the Survey The 15th Annual Product Management and Marketing Survey was conducted by Pragmatic Marketing between November 19 and December 19, 014

More information

Organizational Culture Transformation: Leveraging Culture to Enhance Performance

Organizational Culture Transformation: Leveraging Culture to Enhance Performance Organizational Culture Transformation: Leveraging Culture to Enhance Performance Allison Laks, PsyD Organization Development Manager Sacramento County Airport System Objectives Learn the model for successfully

More information

Generic Proposal Structure

Generic Proposal Structure Generic Proposal Structure Arts, Humanities, and Social Sciences Grants at North Dakota State University Contact: MeganEven@ndsuedu Follow us: Facebookcom/AHSSGrantsAtNDSU Twittercom/AHSSGrantsNDSU Becoming

More information

Project Management Office Best Practices

Project Management Office Best Practices An Oracle White Paper April 2009 Project Management Office Best Practices A step-by-step plan to build and improve your PMO Step by Step The first step to establishing a PMO is to determine your organisation

More information

The Department for Business, Innovation and Skills IMA Action Plan PRIORITY RECOMMENDATIONS

The Department for Business, Innovation and Skills IMA Action Plan PRIORITY RECOMMENDATIONS PRIORITY RECOMMENDATIONS R1 BIS to elevate the profile of information risk in support of KIM strategy aims for the protection, management and exploitation of information. This would be supported by: Establishing

More information

Concept of and need for assurance

Concept of and need for assurance chapter 1 Concept of and need for assurance Contents Introduction Examination context Topic List 1 What is assurance? 2 Why is assurance important? 3 Why can assurance never be absolute? Summary and Self-test

More information

Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015

Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015 Project Management vs. Change Management Presentation to the National Institutes of Health July 21, 2015 Presentation Objectives 1. Understand the key challenges and linkages between the disciplines. 2.

More information

Masterclass Series. Sales Training Courses

Masterclass Series. Sales Training Courses Masterclass Series of Sales Training Courses Testimonials I always enjoy how I feel after a durhamlane workshop empowered and motivated to attack my sales objectives. Cost effective and very good value

More information

Carlsberg involved in football for 30 years

Carlsberg involved in football for 30 years Carlsberg involved in football for 30 years Like a good marriage, Carlsberg s bond with football grows stronger year after year Carlsberg has been engaged with the international football community for

More information

Implementing an Effective Change Management Strategy. Neryl East

Implementing an Effective Change Management Strategy. Neryl East Implementing an Effective Change Management Strategy Neryl East Published by In association with Implementing an Effective Change Management Strategy is published by Ark Group UK/EUROPE OFFICE Ark Conferences

More information

White Paper. PPP Governance

White Paper. PPP Governance PPP Governance The Governance of Projects, Programs and Portfolios (PPP) (sometimes called project governance for convenience) is the sub-set of corporate and organisational governance 1 focused on assisting

More information

Call for Evidence. The economic impact of the Tier 1 (Entrepreneur) route. Migration Advisory Committee

Call for Evidence. The economic impact of the Tier 1 (Entrepreneur) route. Migration Advisory Committee Call for Evidence The economic impact of the Tier 1 (Entrepreneur) route Migration Advisory Committee March 2015 Migration Advisory Committee, 3rd Floor, Seacole Building, 2 Marsham Street, London, SW1P

More information

PROJECT MANAGEMENT SALARY SURVEY 2014

PROJECT MANAGEMENT SALARY SURVEY 2014 ESI INTERNATIONAL ASIA PACIFIC PROJECT MANAGEMENT SALARY SURVEY 2014 An ESI International study SURVEY OBJECTIVES The inaugural Asia Pacific project management salary survey conducted by ESI International

More information

Behaviour Change Policy Framework The Four E s Model Educate, Encourage, Empower, Enforce

Behaviour Change Policy Framework The Four E s Model Educate, Encourage, Empower, Enforce Behaviour Change Policy Framework The Four E s Model Educate, Encourage, Empower, Enforce Version: 1 Approved by: Date formally approved: Document Author: Sue Holden and Steve Stuart Name of responsible

More information

EKOLA Junior High School Bilingual Programme Entrance Test (1h15) Sample Paper. Result:

EKOLA Junior High School Bilingual Programme Entrance Test (1h15) Sample Paper. Result: EKOLA Junior High School Bilingual Programme Entrance Test (1h15) Sample Paper Name: Result: Task 1 Which notice says what? For questions 1 5, match the correct letter A H. 1. You do not have to pay extra

More information

Individual Giving Resource Sheet

Individual Giving Resource Sheet Individual Giving Resource Sheet Individual giving can be broken down into three broad channels: supporter acquisition, supporter retention and supporter development. Before we look at the mechanics of

More information

GREATERLONDONAUTHORITY

GREATERLONDONAUTHORITY GREATERLONDONAUTHORITY REQUEST FOR MAYORAL DECISION MD1 648 Title: Hockey additional grant funding Executive Summary: This decision seeks approval to commit a further 300,000 from the major sports events

More information

Introduction to project management and concepts

Introduction to project management and concepts 37E01500 Project Management and Consulting Practice Introduction to project management and concepts Matti Rossi, Professor Dept. of Information and Service Economy Lecture 1, Mon 26.10.2015 Learning objectives

More information

EU Life+ Project: Combining Water and Energy Efficiency. A report by the Energy Saving Trust and Waterwise UK.

EU Life+ Project: Combining Water and Energy Efficiency. A report by the Energy Saving Trust and Waterwise UK. : Combining Water and Energy Efficiency A report by the Energy Saving Trust and Waterwise UK. Combining Water and Energy Effi ciency Water in the home External to household Overview The EU Life+ RENEW

More information

Outline Brief for Development of Strategic Estates Plan for Bristol, South Gloucester, North Somerset and Somerset Clinical Commissioning Groups

Outline Brief for Development of Strategic Estates Plan for Bristol, South Gloucester, North Somerset and Somerset Clinical Commissioning Groups Item 13 Strategic Estates Planning Outline Brief for Development of Strategic Estates Plan for Bristol, South Gloucester, North Somerset and Somerset Clinical Commissioning Groups Phase 1: Priorities and

More information

HOW TO SUCCEED WITH NEWSPAPER ADVERTISING

HOW TO SUCCEED WITH NEWSPAPER ADVERTISING HOW TO SUCCEED WITH NEWSPAPER ADVERTISING With newspaper advertising, Consistent Advertising = Familiarity = Trust = Customers. People won t buy from you until they trust you! That trust and confidence

More information

Nonprofit Sustainability 1

Nonprofit Sustainability 1 Nonprofit Sustainability 1 Every nonprofit organization is successful in a unique way. A nonprofit s success often depends on a unique set of circumstances and uniquely adept decision making. This is all

More information

Building an Effective Business Architecture & Metrics Capability

Building an Effective Business Architecture & Metrics Capability Building an Effective Business Architecture & Metrics Capability Building an effective business architecture capability is fundamentally about organisational change management. A siloed business architecture

More information

Experience of an Athena SWAN panellist

Experience of an Athena SWAN panellist Experience of an Athena SWAN panellist Peter Clarkson School of Mathematics, Statistics and Actuarial Science University of Kent, Canterbury, CT2 7NF P.A.Clarkson@kent.ac.uk London Mathematical Society

More information

School & Program Guide. A Family Centered Public Cyber Charter School

School & Program Guide. A Family Centered Public Cyber Charter School School & Program Guide A Family Centered Public Cyber Charter School 1 ccaeducate.me CCA: A Family Service Organization With An Expertise In Education Each and every child can learn, and Commonwealth Charter

More information

Capability Statement Programme and Project Management

Capability Statement Programme and Project Management Capability Statement Programme and Project Management H Effective Programme and Project Management offers the means to ensure initiatives are successfully delivered and benefits are realised by your organisation.

More information

Agile Programme Management

Agile Programme Management Agile Programme Management Steve Messenger Lead Author, Chairman DSDM Consortium Adrian Hicks Co-Author 28/03/2014-1 Agenda? Why Agile Programme Management? Who has been involved and how did we do it?

More information

Different types of organisation

Different types of organisation Different types of organisation What type of organisation do you work for? Does the type of organisation affect what it does and how it does it? Understanding what type of organisation you work for can

More information

City of Canning. Asset Management Strategy 2015 2018

City of Canning. Asset Management Strategy 2015 2018 City of Canning Asset Management Strategy 2015 2018 Document Control Version No Version Date Description TRIM Reference 1.0 11 December 2012 Asset Management Strategy D12/68776 2.0 23 September 2015 Updated

More information

A guide to our company and our services. www.phjones.co.uk

A guide to our company and our services. www.phjones.co.uk A guide to our company and our services www.phjones.co.uk NATIONWIDE COVERAGE local expertise Introduction Since it s formation in 1963, PH Jones has continued to grow through the provision of excellent

More information

Cross - Curriculum Class Newspaper Year Level: 9

Cross - Curriculum Class Newspaper Year Level: 9 Cross - Curriculum Class Newspaper Year Level: 9 Activity Objective: To produce a self-funding newspaper in groups to be distributed to the school or wider community. The Learning Context and Curriculum

More information

PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME

PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME PROPOSAL TO DEVELOP AN EMPLOYEE ENGAGEMENT PROGRAMME DEFINITIONS OF ENGAGEMENT The concept of employee engagement has received growing interest recently, with a range of research into what engagement is

More information

Kevin Hayler. Where I m from

Kevin Hayler. Where I m from THE PROPOSITION Where I m from I ve worked in the Credit Card industry for over 17 years, starting in 1995 with Barclaycard as a Sales Manager, progressing through the ranks before moving to Bank of Scotland

More information

UNDERSTANDING YOUR TARGET AUDIENCE AND DEFINING YOUR VALUE PROPOSITION

UNDERSTANDING YOUR TARGET AUDIENCE AND DEFINING YOUR VALUE PROPOSITION 57 Stage 3: Set Up and Start Up Theme 6: Marketing UNDERSTANDING YOUR TARGET AUDIENCE AND DEFINING YOUR VALUE PROPOSITION Now that you re ready to turn your idea into a reality and begin defining your

More information

Toolbox to inspire individual best agers with entrepreneurial ambitions

Toolbox to inspire individual best agers with entrepreneurial ambitions Toolbox to inspire individual best agers with entrepreneurial ambitions Ewa Hedkvist Petersen Toolbox to inspire individual best agers with entrepreneurial ambitions Ewa Hedkvist Petersen Publication

More information

STEP 5: Giving Feedback

STEP 5: Giving Feedback STEP 5: Giving Feedback Introduction You are now aware of the responsibilities of workplace mentoring, the six step approach to teaching skills, the importance of identifying the point of the lesson, and

More information

Delivering Excellence in Insurance Claims Handling

Delivering Excellence in Insurance Claims Handling Delivering Excellence in Insurance Claims Handling Guide to Best Practice Delivering Excellence in Insurance Claims Handling Contents Page 1. Introduction 1 2. Executive Summary 2 3. Components of Best

More information

The rise of the 'social' intranet

The rise of the 'social' intranet The rise of the 'social' intranet using social media to increase knowledge sharing, encourage teamwork and collaboration within and between local authorities Sarah Jennings Digital & Community Engagement

More information

The Future of the IT Department

The Future of the IT Department Thought Leadership White Paper SmartCloud The Future of the IT Department Exploring the impact of Cloud on IT roles and responsibilities 2 The Future of the IT Department Contents 2 Introduction 3 Using

More information

Key #1 - Walk into twenty businesses per day.

Key #1 - Walk into twenty businesses per day. James Shepherd, CEO You can be successful in merchant services. You can build a residual income stream that you own. You can create lasting relationships with local business owners that will generate referrals

More information

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4

1. An overview of local authority communications p3. 2. New National Reputation Project p3. 3. Key aims of the Corporate Communications Strategy p4 Corporate Communications Strategy 2010-2015 Contents 1. An overview of local authority communications p3 2. New National Reputation Project p3 3. Key aims of the Corporate Communications Strategy p4 4.

More information

Change and project management

Change and project management Change and project management www.first.com What gets measured, gets d! -Change leader Change and Project Management Change and project management Prince 2, PMI and PCI When projects fail in an organisation,

More information

LLAWN03, Llandudno (image: Paul Sampson) Arts Grants for Organisations. Getting Started

LLAWN03, Llandudno (image: Paul Sampson) Arts Grants for Organisations. Getting Started LLAWN03, Llandudno (image: Paul Sampson) Arts Grants for Organisations Getting Started January 2016 The Arts Council of Wales is committed to making information available in large print, Braille, British

More information

PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN

PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Executive Summary Developing and implementing an overall IT Service Management (ITSM) training

More information

Tier 4 (General) Student 22.2.10-2.3.10 All amendments came into force on 1.1.10 and 22.2.10 (HC 120)

Tier 4 (General) Student 22.2.10-2.3.10 All amendments came into force on 1.1.10 and 22.2.10 (HC 120) Tier 4 (General) Student 22.2.10-2.3.10 All amendments came into force on 1.1.10 and 22.2.10 (HC 120) 245AA. Documentary evidence (a) Where Part 6A or Appendices A to C, or E of these Rules state that

More information

Housing Association Regulatory Assessment

Housing Association Regulatory Assessment Welsh Government Housing Directorate - Regulation Housing Association Regulatory Assessment Melin Homes Limited Registration number: L110 Date of publication: 20 December 2013 Welsh Government Housing

More information

OPERATIONAL EXCELLENCE AWARDS. Rewarding Back Office Optimisation

OPERATIONAL EXCELLENCE AWARDS. Rewarding Back Office Optimisation OPERATIONAL EXCELLENCE AWARDS 2016 Rewarding Back Office Optimisation A Message from Elizabeth Gooch Chief Executive Officer, eg solutions plc It is with great pleasure that we invite you to take part

More information

The role of IT in business-led Data Governance. by First San Francisco Partners

The role of IT in business-led Data Governance. by First San Francisco Partners The role of IT in business-led Data Governance by First San Francisco Partners 2 It s been said the first step in solving any problem is recognizing there is one. Fortunately today, more and more companies

More information

Loans Mentoring Support. The Essential Guide to STARTING A BUSINESS

Loans Mentoring Support. The Essential Guide to STARTING A BUSINESS Loans Mentoring Support The Essential Guide to STARTING A BUSINESS To help you get to the stage where you can turn that business idea into a reality, we ve created this short guide of important aspects

More information

Tips To Select and Implement CRM To Improve Your Bottom Line

Tips To Select and Implement CRM To Improve Your Bottom Line Tips To Select and Implement CRM To Improve Your Bottom Line January 7, 2010 Eric Kimberling, President Panorama Consulting Group www.panorama-consulting.com 303-256-6253 About Panorama Consulting Niche

More information

Project Management Office (PMO) Charter

Project Management Office (PMO) Charter Project Management Office (PMO) Charter Information & Communication Technologies 10 January 2008 Information & Communication Technologies Enterprise Application DISCLAIMER Services Project Management Office

More information

STIR Education Micro-Innovations that raise results STUDENT ATTENDANCE SCANNER

STIR Education Micro-Innovations that raise results STUDENT ATTENDANCE SCANNER STIR Education Micro-Innovations that raise results STUDENT ATTENDANCE SCANNER FOCUS: DISCILINE STUDENT ATTENDANCE SCANNER STIR EDUCATION At STIR Education, our belief is that the best way to improve the

More information

2. BROADBAND IN SCOTLAND: PUBLIC SECTOR INTERVENTION & ACTIVITY

2. BROADBAND IN SCOTLAND: PUBLIC SECTOR INTERVENTION & ACTIVITY BROADBAND, COMMUNICATIONS AND DIGITAL CONNECTIVITY SUMMARY This paper provides background on digital connectivity in Scotland; with specific focus on broadband connectivity, and the Highlands and Islands

More information

Corporate Fundraising Pack

Corporate Fundraising Pack Corporate Fundraising Pack Thank you! By opening this Corporate Fundraising Pack for The Gingerbread Centre you have taken the first step to creating a future for vulnerable families in Staffordshire.

More information

Treating Customers Fairly. October 2015

Treating Customers Fairly. October 2015 Treating Customers Fairly October 2015 Our promise to treat you fairly At SSE we are committed to giving excellent service and treating customers fairly. Our 2015 Treating Customers Fairly Statement sets

More information

Case Study / A consistent approach to transforming mindset that changes the face of retail one smile at a time

Case Study / A consistent approach to transforming mindset that changes the face of retail one smile at a time Case Study / Over 5,000 Vodafone sales staff and managers equipped with new attitude and skill set to deliver an outstanding customer experience across 17 countries. A consistent approach to transforming

More information

The Best Practices of High Performing Sales Teams: More from the Middle

The Best Practices of High Performing Sales Teams: More from the Middle The Best Practices of High Performing Sales Teams: More from the Middle By Steve Andersen, PMI President and Founder Fourth in a Series, September 2009 High Performing Sales Teams Increase Productivity

More information