insided Social Business Platform The leading customer interaction platform for a multichannel world

Size: px
Start display at page:

Download "insided Social Business Platform The leading customer interaction platform for a multichannel world"

Transcription

1 insided Social Business Platform The leading customer interaction platform for a multichannel world August 2014

2 insided Social Business Platform As a true software-as-a-service (SaaS) provider, insided delivers a cloud-based social business platform allowing forward-looking companies to create thriving communities in efficient and effective ways, with minimal reliance on IT. Based upon 10+ years of experience building and operating successful communities across channels and devices, the insided Social Business Platform delivers an enterprise-grade end-to-end solution for uniting the social customer experience across websites, mobile devices, and the social web - enabling organizations to reduce costs, build trust and strengthen customer relationships. The ability to build a real community of customers is a key competitive advantage in this digital age and begins with owning the social customer experience though customer communities. These communities provide real business value and are broadly regarded as the cornerstone of any effective social business strategy. The insided Social Business Platform is designed to put your community everywhere your customers are, extending its reach deep into the social web and into your business processes and enterprise systems. The European Leader Key benefits Customer service Sales & marketing Market research Product & service innovation Reduce service costs, expand Differentiate products, increase Increase research quantity Crowdsource customers for product service capabilities (24/7), traffic (SEO) and conversion & quality, improve customer and process innovation ideas, improve performance of (with recommendations, insights and organizational create engagement around products response times, increase segmentation & targeting of transparency. (launches), decrease time-to-market. customer satisfaction. users), reduce churn. Brand advocacy Capture brand sentiment and opinions, increase customer loyalty and advocacy. Public relations Make PR more social, transparent, interactive & cost efficient. Social media and engaged community Amplify and consolidate social strategies, increase social media followers & listeners, improve customer engagement. 1 - insided Social Business Platform

3 Customer communities In today s business climate where competition continues to increase, margins are shrinking, and core services become commodities, companies are forced to become truly customer-centric. InSided communities are a powerful engine for the creation, capture, discovery and cultivation of conversations. These conversations provide a new way for people to truly engage with one another about what s important to them and share their opinions and experiences with brands and each other. At the same time, communities create new opportunities for companies to connect with their consumers, develop trust-based relationships, and gain unique customer insights to fuel more effective marketing, sales, and service experiences. Unlike social media like Facebook or Twitter, online communities are customer networks you own. You can harvest the user-generated content it produces, analyze it, and use it to inform business decisions. Community content and user data can be seamlessly integrated into existing websites, customer portals, mobile apps, and enterprise systems - fully customized according to your branding guidelines. And you can continue to deliver the right social customer experiences for your brand no matter how the social media environment changes. customer experiences community 2 - insided Social Business Platform

4 How insided can help To get the best results from your social business initiatives, you ll need a managed service run by experts, using a proven platform with best practice built in. The cloud-based insided Social Business Platform provides an integrated and complete set of applications to create and manage online communities that help you engage your customers, increase brand loyalty and drive sales. Forums Make your website social with customer conversations. Forums create a user-friendly, social destination for vibrant peer-to-peer discussions between customers and brand enthusiasts on any topic you choose. Unencumbered by the weight of unnecessary features and distractions and built upon the best user experience elements of social networks like Facebook and Twitter, insided forums allow more natural and meaningful discussions to take place. This increases traffic from search engines and make audiences stay longer. Facilitate customer interaction on your own platform. Add content using rich text formatting, tags, categories, photos, videos and polls. Highlight important content with sticky topics and mark answers as correct. Create private and hidden forums for employees or specific user groups. Create transparency with customizable user profiles. News & Blogs Tell your story, improve content marketing and drive traffic, conversions & loyalty. Publishing content that educates, entertains and engages is key to growing and keeping an audience. Blogs are the fastest and easiest way to get your message in front of millions of readers, and to create and grow a loyal customer base. With insided News & Blogs you can efficiently build a podium for your thought leaders and evangelists which incorporates the customer s voice, enriching your website with a newsroom, weblog or innovation platform around relevant themes. Author content with rich text, photos, videos and different categories. Schedule content items to be published on a specified date. Create different content tracks using categories, labels and tags. Invite users to like, tweet and share your content to their social networks. Let members stay up-to-date using activity streams and content subscriptions. 3 - insided Social Business Platform

5 Ratings & Reviews Collect real customer experiences to improve products and services, boost SEO and increase conversion rates. What could possibly be more important than what consumers say about you? Consumers purchase behavior is heavily influenced by user generated content like reviews, which are a powerful quality and value indicator for consumers. When making a purchase decision in the presence of reviews and ratings, consumers do not use price as an indication of quality. By cultivating brand advocates who love to talk about what they buy, your website becomes more social and trusted by other shoppers, which is a proven way to increase sales and build trust in your brand. The fresh and authentic content consumers add to your product pages and share to their social networks is furthermore highly valued by search engines like Google, increasing traffic and attracting more buyers to your website. Let customers add qualitative & quantitative assessments of products and services. Add an unlimited amount of customized review forms and include product data. Get quantitative feedback using stars, bars, numbers, hearts, thumbs, etc. Get qualitative feedback including rich media like photos and videos. Determine who can add ratings and reviews: all visitors, verified customers, etc. There s a product out there that might be just what I need Shares purchase and product experience with others Receives and views ad This product is great! I d like to share it to others and give them advice I am going to buy this product soon Seeks reassurance of purchase with friends and social networks Performs a web search I ve bought the right product from the right company Visits websites of serveral vendors I ve made up my mind. I want product X with features A, B and C The social customer journey The new purchase journey of the social consumer is fast, search-enabled, social, complex, buyer-driven, and multi-channel. Are you ready? 4 - insided Social Business Platform

6 Research & Co-creation Create an open market research or co-creation environment to acquire ideas and optimize products, processes and customer experiences. InSided Research & Co-creation combines the power of communities and traditional research tools to engage customers for open or closed research, crowdsourcing, social innovation, real-time testing and discussion in an easy, real-time and cost-effective way. This helps you build better products, optimize services, and improve marketing efforts. Communities have become one of the best ways to listen to, understand and collaborate with consumers wherever they are, helping you to solicit ideas and identify the best ones to implement. This is causing a fundamental shift in the way research is done: from treating participants as a resource to using them as a source of inspiration, from just asking questions to collaboration and from running ad hoc projects to having a more ongoing dialogue. Gather feedback from users using a variety of quantitative and qualitative tools. Let users mark texts, vote, choose pictures, pick and rank items or fill in a survey. Customize research items for different user groups, products, and categories. Schedule the publication and close date of content and research items. Collect data on users, take notes with invisible fields and export data. Product Q&A Infuse your product and service pages with peer-to-peer Q&A. InSided Product Q&A makes it easy for shoppers to ask questions, find answers, and tell stories related to specific product and services on your website. Enrich your product and service pages with social interactions, which is a proven way to accelerate purchase decisions, improve customer satisfaction, and reduce calls to your contact center. Questions can route directly from and to your customer community, which improves their visibility and ranking in search engines like Google and Bing. Make your product and service pages social by hosting relevant discussions. Automatically exchange content and user data with your community. Mark solutions as accepted to help visitors identify the right answers quickly. Enrich Q&A by connecting it to your product database. Optimize Q&A for mobile with a mobile site, app or responsive design (optional). 5 - insided Social Business Platform

7 Mobile Engage your customers anytime, anywhere with a mobileoptimized community. Mobile creates new value for consumers and businesses. We are currently at the beginning of a new era of multi-platform media, where mobile platforms will be the catalyst for next-generation connected experiences. These developments are changing how, when and where consumers engage with media. With insided Mobile, your customers can use their mobile device to access your community anytime and anywhere. Allow access to information on demand, increase engagement and deliver a great mobile experience by offering community content and functionality in a mobile-optimized format (using a mobile website, in-app integration, or responsive design). Provide your community as a mobile site, without forcing users to install an app. Integrate your community into your mobile app or use responsive web design. Facilitate mobile discussions. Provide blogs & news on the go. Make research & co-creation mobile. Multi-platform consumption is today s new reality. 1 in 3 minutes spent online is now spent beyond the PC. 6 - insided Social Business Platform

8 Facebook Apps Create a central hub for social conversations about your brand. InSided Facebook Apps makes it easy to syndicate the questions, answers and other user-generated content of your customer community to your Facebook page, and vice versa. This keeps pages fresh and drives true and seamless conversations that attract new customers. Integrated search helps fans find answers without posting support questions to your timeline. From within your insided community, members can share and post content directly on your company s Facebook wall, recommend content to their friends, view their friends activities in the community and share new topics to their own timeline. Platform-independent, centralized content and user management complete the pack. Facilitate discussions on your brand page in different forums and categories. Display a list of recently active topics or most viewed topics. Receive alerts on new reactions and share topics via Facebook friends. Show the reliability and credibility of content using community profiles. Share content and user data with Facebook and your customer portal. Reward Management Increase community participation with gamification. InSided Reward Management combines insights in the motivations of community members with gamification and role-based permissions. This encourages people who only read and view content to become active participants, rewards top contributors (with social reputation, ranks, and privileges), and identifies and cultivates superfans (who generate up to 50% of community content). The insided platform tracks multiple behavioral metrics and allows an unlimited number of ranks and roles. Rewards are programmable by business rules and permission levels to motivate community members to share their knowledge and perform activities like starting discussions, answering questions or watching content. Stimulate participation with reputation points, levels, and leaderboards. Incent high-performing community members with recognition or virtual rewards. Confer meaningful privileges upon superfans using badges, authority, etc. Create groups and competitions to drive participation and unlock social status. Provide exclusive super user VIP sections within the community. 7 - insided Social Business Platform

9 Unlock the business value of your community InSided delivers all the fundamental capabilities and advanced tools you d expect from Europe s leading social business platform, providing you with everything you need to create and manage world-class social customer experiences across platforms and user groups from a single unified workspace. Manage your community efficiently and effectively The intuitive, user-friendly yet advanced management tools in our platform put you in control over your customer community. Community managers and moderators can easily manage your community in a dedicated, platform-independent and simple-to-use environment. The insided Social Business Platform is designed to meet enterprise needs with workflows for multiple team members, efficient moderation tools, role-based permissions, and robust integrations with back office systems. Efficiently moderate content with smart overviews, status reporting etc. Classify and structure content with labels, moderator tags etc. Quickly surface relevant information using search, filtering and sorting. Use enterprise-grade workflow and collaboration tools. Export community content and user data for use in other applications. Gain valuable insights Understand the performance of your social technology initiatives and make smarter business decisions with the right analytical tools and reporting capabilities. Our social intelligence tools let you easily track and measure community activity in real time, discover top themes, gain insights from conversations, and identify influencers and top contributors. Get an in-depth look into customer behavior trends and user adoption patterns to help you create plans to increase engagement, drive up community membership and optimize your community strategy. Need more? Our open architecture allows you to easily connect your web analytics package to your insided community to quantify the impact of social conversations on your business programs. Use a customizable visual dashboard with key metrics and actionable insights. Identify top performing community content and users based on community activity. Export custom reports for use in other applications. Connect social insights with your current analytics software. Incorporate data from your CRM and other enterprise systems. 8 - insided Social Business Platform

10 Europe s leading customer interaction platform The cloud-based insided Social Business Platform provides an integrated and complete set of applications to create, engage, and manage online communities. InSided makes it easy to infuse community content throughout SOLUTIONS DELIVERY Social Support Multi Device Social Marketing Multi Channel Social Commerce Social Insights Targeting your website, products, and mobile apps - fully customized according to your branding guidelines. Our open platform builds smoothly on your existing infrastructure and integrates seamlessly MODULES Forums News & Blogs Product Q&A Facebook Apps Ratings & Reviews Mobile Research & Co-creation Reward Management with enterprise workflows and key business systems like CRM, contact center, loyalty, knowledge bases, and customer portals. ENGINE Cloud Based API / SSO Users & Moderation Analytics & Reporting Proven InSided communities inspires loyal customers and significantly reduce costs, improve sales, accelerate innovation and develop better customer relationships for market leaders in Telecom, Banking, Insurance, Travel, Energy, FMCG, and other sectors. Cloud-based The insided platform runs in the cloud, offering high performance from any location, unlimited scalability and low total cost of ownership. InSided takes care of hosting, installations, security, backups, capacity planning and upgrades, so our clients avoid the overhead of managing software on premise and save substantially on hardware, bandwidth, data center space and IT staff. Integrated & modular The insided platform is an operating environment for modern, real-time, always-on social applications, supporting high traffic and big data requirements. Its core architecture is built on a single stack based on open standards, providing a framework for an integrated set of business tooling, consisting of multiple modules that can be individually configured and extended. Scalable Your community scales effortlessly over regions, brands, business units, and customer engagement points across different geographies, time zones, and languages. New servers are deployed automatically to facilitate increased traffic. Stable & secure The insided hosting platform, data, services and physical facilities are stable and secure, according to PCI DSS Level 1, SAS70 and FISMA standards. InSided is fully ISO/IEC certified for its development processes and operations and applies security best practices at every operational level. And the platform is continuously tested against several OWASP levels. 9 - insided Social Business Platform

11 Comprehensive SLA Our service level agreement (SLA) is comprehensive and aggressive and includes terms for 99.9% availability, low page latency, 24x7 monitoring, automatic realtime backups, and more. Our dedication to stability and security gives you the confidence to focus on designing and delivering world-class social customer experiences. Rapid product enhancements The insided platform is continuously improved using agile development processes (Scrum / DTAP) and rigorous testing. Its architecture is designed to support customization without locking clients into a specific version or forcing them to make costly code changes each time they upgrade. InSided clients don t have to wait years for new features, manage on-premise software, or worry about hidden upgrade fees. Analytics & reporting The solid analytics and reporting functionality built into the insided platform measures all interactions that occur in your community and allows varied stakeholders in your organization to listen to feedback, measure the effectiveness of their programs and to respond to changes in minutes. Flexible & open A robust REST API and extensive integration capabilities deliver easy customization and two-way integrations with existing architectural frameworks, channel & application ecosystems and workflows (CRM, contact center, loyalty, knowledge base, marketing, analytics, customer portals etc.). This brings formerly inaccessible data into a rich collaborative environment, where relevant stakeholders can view and act on it. Integration across websites and apps InSided communities seamlessly integrate into existing workflows, websites, mobile apps and backoffice systems, fully customized according to your branding guidelines. Community content and user profile data can be integrated anywhere, providing exposure to your own and user generated content and infusing your website and apps with social conversations. Easy & seamless participation Customers are more likely to engage when it s easy to participate. Various registration options, including Social Sign In, Single Sign On, and customer portal integration, make sign up quick and hassle-free. Comprehensive SEO optimization InSided communities are optimized for search engines using custom domain names, structured pages, rich snippets, customized meta data, etc. Search engine links are optimized for your company name and the natural language that customers are using to ask questions, which results in higher click-through rates insided Social Business Platform

12 We are insided As the European leader in social business technology, insided believes in empowering your customers in order to reduce costs, improve sales, develop better customer relationships and drive innovation. The insided Social Business Platform powers successful communities - attracting millions of visitors - for companies like T-Mobile, KPN Group, Tele2, Volkswagen, Philips and Sundio Group. We are an experienced team with community building firmly rooted in our DNA, and constantly strive to improve our work and its ROI and make our clients 100% satisfied. InSided is privately held with corporate headquarters in Amsterdam, the Netherlands. Solutions Transform your business with our social solutions for support, marketing, commerce, and insights. Social Support Social Marketing Social Commerce Social Insights customer support, content marketing, recommendations, voice of the customer, self-service, social CRM, customer segmentation, crowdsourcing, P2P support engagement & loyalty behavioral targeting collaborative design Services To gain maximum benefits and achieve true customer-centricity, social business initiatives should be an integral part of the way companies do business. Our deep expertise in community development and full-service offering help you to rapidly launch a successful community, integrate it into your channels, processes and systems, and keep it healthy, thriving and trouble-free. The result is a fast impact on your business through an effective implementation based on best practices and sound social business strategy. InSided not only delivers the technology, but can help with every step of the process. Strategy Concept Implementation Support social business strategy, use cases, community development, testing, insights, workshops, quickscan & business case, concept, design, content & systems integration, best practices sharing, community roadmap activation strategy deployment, launch continuous improvement Leverage our passion and experience to transform customer interaction and achieve your vision of social business success insided Social Business Platform

insided Forums Engage your customers in relevant, interactive dialogues across channels

insided Forums Engage your customers in relevant, interactive dialogues across channels insided Forums Engage your customers in relevant, interactive dialogues across channels November 2015 insided Forums As one of the core modules of the insided Social Business Platform and the heart of

More information

insided News & Blogs Engage your customers and increase traffic, conversions & sales

insided News & Blogs Engage your customers and increase traffic, conversions & sales insided News & Blogs Engage your customers and increase traffic, conversions & sales November 2015 insided News & Blogs Digital marketing is all about content. Publishing content that educates, entertains

More information

insided Reward management Drive engagement and increase participation, growth & ROI

insided Reward management Drive engagement and increase participation, growth & ROI insided Reward management Drive engagement and increase participation, growth & ROI November 2015 insided Reward management Communities thrive or fail based upon the trust consumers have in the hosting

More information

insided Ratings & Reviews Enrich the customer experience, improve SEO, and drive sales

insided Ratings & Reviews Enrich the customer experience, improve SEO, and drive sales insided Ratings & Reviews Enrich the customer experience, improve SEO, and drive sales 2016 insided Ratings & Reviews Ratings and reviews capture social conversations around your products and brand and

More information

insided Mobile Engage your customers anytime, anywhere with a mobile-optimized community

insided Mobile Engage your customers anytime, anywhere with a mobile-optimized community insided Mobile Engage your customers anytime, anywhere with a mobile-optimized community August 2014 insided Mobile With insided Mobile, your customers can use their mobile device to access your community

More information

Community Life Cycle

Community Life Cycle Community Life Cycle How to launch a customer community based on business ROI and customer needs, integrate it into your channels, processes and systems, and keep it active and relevant. July 2014 Introduction

More information

Gigya Pricing Proposal

Gigya Pricing Proposal Gigya Pricing Proposal Gigya provides websites and apps with a complete social infrastructure that creates immersive social experiences for users, and provides unparalleled customer insights for businesses.

More information

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site.

Higher user satisfaction: customers can navigate website content and usergenerated content on a single site. Evoq Engage: Interactive websites to drive customer engagement According to Forrester Research, 2015 will see a renewed focus on customer engagement in owned media channels: in other words, on your website

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Jobvite Hire: High Tech. The innovative recruiting solution that fuels your innovation. information@jobvite.com. Follow Jobvite:

Jobvite Hire: High Tech. The innovative recruiting solution that fuels your innovation. information@jobvite.com. Follow Jobvite: Jobvite Hire: High Tech The innovative recruiting solution that fuels your innovation. Few industries today are as hot as high tech and few are as dynamic and competitive. The pace of technology growth

More information

Social Media Implementations

Social Media Implementations SEM Experience Analytics Social Media Implementations SEM Experience Analytics delivers real sentiment, meaning and trends within social media for many of the world s leading consumer brand companies.

More information

Accelerate your success with a trusted partner

Accelerate your success with a trusted partner FAST TRACK SERVICES Accelerate your success with a trusted partner Our team of world-class professionals have completed over 500 projects worldwide. Grow your Total Community with a trusted partner with

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

WHITE PAPER Turning Insight Into Action. The Journey to Social Media Intelligence

WHITE PAPER Turning Insight Into Action. The Journey to Social Media Intelligence WHITE PAPER Turning Insight Into Action The Journey to Social Media Intelligence Turning Insight Into Action The Journey to Social Media Intelligence From Data to Decisions Social media generates an enormous

More information

The creative recruiting solution for hiring creative people.

The creative recruiting solution for hiring creative people. Jobvite Hire: Advertising & Marketing The creative recruiting solution for hiring creative people. What s so special about creative people? Everything. Creative candidates don t fit molds. Instead of standard

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

Now. The Best Time for Content Marketing? OVERVIEW

Now. The Best Time for Content Marketing? OVERVIEW The Best Time for Content Marketing? Now By: Betsy Emery Martin Digital Chairman, The CHR Group David Navarro Digital Experience, The CHR Group OVERVIEW The new breed of customer lives within a fragmented

More information

Driving Customer Experience Excellence

Driving Customer Experience Excellence Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly

More information

Cloud CRM. Scalable solutions for enterprise deployment

Cloud CRM. Scalable solutions for enterprise deployment Cloud CRM Scalable solutions for enterprise deployment Simplicity in a complex world Finding, attracting, winning and retaining customers is the lifeblood of every business. But building a scalable, integrated

More information

Advertising Automation SOFTWARE OVERVIEW

Advertising Automation SOFTWARE OVERVIEW Advertising Automation SOFTWARE OVERVIEW Nanigans powers the world s most successful in-house advertising teams. Automate your customer acquisition and remarketing campaigns using Nanigans, with programmatic

More information

GUIDE Hootsuite Campaigns. Acquire fans, gain leads, and build customer loyalty

GUIDE Hootsuite Campaigns. Acquire fans, gain leads, and build customer loyalty GUIDE Hootsuite Campaigns Acquire fans, gain leads, and build customer loyalty Hootsuite Campaigns Acquire fans, gain leads, and build customer loyalty This guide covers the 5 essential steps for launching

More information

How to Choose the Best Web Content Management System for Customer Experience Management:

How to Choose the Best Web Content Management System for Customer Experience Management: white paper How to Choose the Best Web Content Management System for Customer Experience Management: A Guide for Both Marketers and Developers Table of Contents Choosing a Web CMS is about more than Content

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

Social Business Intelligence For Retail Industry

Social Business Intelligence For Retail Industry Actionable Social Intelligence SOCIAL BUSINESS INTELLIGENCE FOR RETAIL INDUSTRY Leverage Voice of Customers, Competitors, and Competitor s Customers to Drive ROI Abstract Conversations on social media

More information

Digital Marketing. SiMplifieD.

Digital Marketing. SiMplifieD. Digital Marketing. Simplified. DIGITAL MARKETING PAIN POINTS Research indicates that there are numerous barriers to effective management of digital marketing campaigns, including: Agencies and vendors

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Enterprise Social Media Marketing Software. Evaluation and Selection Guide

Enterprise Social Media Marketing Software. Evaluation and Selection Guide Enterprise Social Media Marketing Software Evaluation and Selection Guide Summer/Fall 2013 How to use this guide Today s enterprises increasingly recognize that they need a technology solution to manage

More information

Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead Management.

Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead Management. Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead Management. September 2012 OptifiNow September 2012 Transform Inbound Contacts Into Profits: Best Practices for Optimizing Lead

More information

Agile, Secure, Reliable: World-Class Customer Service in the Cloud

Agile, Secure, Reliable: World-Class Customer Service in the Cloud Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile

More information

Customer Relationship Management Software: The Evolving Landscape

Customer Relationship Management Software: The Evolving Landscape Customer Relationship Management Software: The Evolving Landscape 1 CRM Software: An Overview Global Customer Relationship Management (CRM) Software market would grow at a CAGR of 9.09 percent over the

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Digital Marketing Capabilities

Digital Marketing Capabilities Digital Marketing Capabilities Version : 1.0 Date : 17-Apr-2015 Company Framework Focus on ROI 2 Introduction SPACECOS is a leading IT services and marketing solutions provider. We provide the winning

More information

The B2B customer community Part of Deloitte s Colingo proposition. Deloitte Digital Copyright 2014 Deloitte Digital LLC. All rights reserved.

The B2B customer community Part of Deloitte s Colingo proposition. Deloitte Digital Copyright 2014 Deloitte Digital LLC. All rights reserved. The B2B customer community Part of Deloitte s Colingo proposition Deloitte Digital Copyright 2014 Deloitte Digital LLC. All rights reserved. Contents 1. About Deloitte Digital 2. About Hub 3. Technical

More information

Get results with modern, personalized digital experiences

Get results with modern, personalized digital experiences Brochure HP TeamSite What s new in TeamSite? The latest release of TeamSite (TeamSite 8) brings significant enhancements in usability and performance: Modern graphical interface: Rely on an easy and intuitive

More information

Best Practice Ideation Co-creating with Social Customers for Increased Competitive Advantage

Best Practice Ideation Co-creating with Social Customers for Increased Competitive Advantage Co-creating with Social Customers for Increased Competitive Advantage Introduction Customers enjoy providing feedback especially when they feel someone is listening. If you ask them, your customers will

More information

Improving Business Insight

Improving Business Insight Improving Business Insight A GUIDE FOR SMALL AND MID-SIZED BUSINESSES Why Does Understanding Business Data Matter for Your Company? You know your business better than anyone else, and making decisions

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Direct-to-Company Feedback Implementations

Direct-to-Company Feedback Implementations SEM Experience Analytics Direct-to-Company Feedback Implementations SEM Experience Analytics Listening System for Direct-to-Company Feedback Implementations SEM Experience Analytics delivers real sentiment,

More information

B2B Social Media Marketing Social s Means Business

B2B Social Media Marketing Social s Means Business B2B Social Media Marketing Social s Means Business Elissa Kline May 2011 1 Social media is changing the way companies interact with customers Why Does Social Media fit With B2B Companies? Key Trends: Social

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

Transform how government engages with customers through digital experiences

Transform how government engages with customers through digital experiences Transform how government engages with customers through digital experiences The digital landscape is constantly evolving, and these changes offer agencies new ways to deliver services more cost-effectively,

More information

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience

10 Steps to a Multichannel Strategy and an Exceptional Customer Experience 10 Steps to a Multichannel Strategy and an Exceptional Customer Experience Jesús Hoyos CRM industry analyst and advisor Brad Herrington Principal Solutions Architect Interactive Intelligence, Inc. Contents

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Customer Experience Management

Customer Experience Management Customer Experience Management 10 tips for the successful development and execution of Chris Bland Research Director SPA Future Thinking Introduction, sometimes referred to as Customer Feedback Programmes,

More information

8 STEPS TO AN EFFECTIVE CONTENT MARKETING SYSTEM

8 STEPS TO AN EFFECTIVE CONTENT MARKETING SYSTEM 8 STEPS TO AN EFFECTIVE CONTENT MARKETING SYSTEM Produced by Katie Wilson Aspire Internet Design www.aspireid.com @aspireid Overview... 2 1: Set Goals and Create a Set of Metrics for Your Content Marketing

More information

Digital Marketing. Simplified. www.infosys.com/brandedge

Digital Marketing. Simplified. www.infosys.com/brandedge Digital Marketing. Simplified. www.infosys.com/brandedge DIGITAL MARKETING PAIN POINTS Infosys research indicates that there are numerous barriers to effective management of digital marketing campaigns,

More information

The 5 Obstacles in the Way of Starting an Online Community

The 5 Obstacles in the Way of Starting an Online Community The 5 Obstacles in the Way of Starting an Online Community GETSATISFACTION 002 In today s do-it-yourself, get-it-now world, customers expect you to show up in online communities. These communities are

More information

WHITE PAPER Closing the Loop on Social Leads. A Hootsuite & 2DiALOG HubSpot White Paper

WHITE PAPER Closing the Loop on Social Leads. A Hootsuite & 2DiALOG HubSpot White Paper WHITE PAPER Closing the Loop on Social Leads A Hootsuite & 2DiALOG HubSpot White Paper Closing the Loop on Social Leads A Guide to Measuring Social Media Lead Generation Social media has outgrown its infancy

More information

Meltwater Buzz Social Suite. Anna Pieh-Jankowska

Meltwater Buzz Social Suite. Anna Pieh-Jankowska Meltwater Buzz Social Suite Anna Pieh-Jankowska June 2012 Meltwater Buzz Social Suite Turning Conversations into Customers 1 Listen +Engage Connect Meltwater Buzz Social Suite A powerful suite of tools

More information

Web project proposal. European e-skills Association

Web project proposal. European e-skills Association Web project proposal European e-skills Association LUCISMEDIA WEB DESIGN PROPOSAL CONTENTS Lucismedia... 3 Building enterprise social communities... 3 project objective... 4 Project scope... 6 Interface

More information

Content, Connectivity & Convergence. A Shared Strategy For Your Nonprofit Organization

Content, Connectivity & Convergence. A Shared Strategy For Your Nonprofit Organization Content, Connectivity & Convergence A Shared Strategy For Your Nonprofit Organization No matter the size or budget of your organization, content is powerful enough to level the playing field. Ubiquitous

More information

GUIDE Evaluation Guide: Enterprise Social Relationship Platforms

GUIDE Evaluation Guide: Enterprise Social Relationship Platforms GUIDE Evaluation Guide: Enterprise Social Relationship Platforms A Guide to Evaluating Enterprise Social Relationship Platforms For any organization that uses social media, it s no longer practical to

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Integrated Marketing Management Aprimo Marketing Studio On Demand

Integrated Marketing Management Aprimo Marketing Studio On Demand Integrated Marketing Management Aprimo Marketing Studio On Demand The cloud-based platform that adds new efficiency and effectiveness to all aspects of your marketing. A robust suite of marketing operations

More information

email/mobile/social/web

email/mobile/social/web email/mobile/social/web The Responsys Interact Suite helps you get more out of today s marketing power channels email, mobile, social and the web than ever before. email / Email has the highest ROI of

More information

CDK Digital Marketing Websites

CDK Digital Marketing Websites CDK Digital Marketing Websites VW Digital Base Digital Core Audience Management (AMP) $950/mo* $1,650/mo* $2,889/mo* Multi-Device Website Platform Drag and Drop Content Management System Expansive Widget

More information

Evaluation Guide: Enterprise Social Relationship Platforms

Evaluation Guide: Enterprise Social Relationship Platforms Evaluation Guide: Enterprise Social Relationship Platforms A Guide to Evaluating Enterprise Social Relationship Platforms For any organization that uses social media, it s no longer practical to operate

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report

Concur Customer Experience 2015 REPORT. Concur // Customer Experience 2015 Report Concur Customer Experience 2015 REPORT 1 Contents 3 Welcome Contents 4 Gathering feedback 5 The impact of your feedback 5 User experience evolution 5 Product reliability 7 Looking toward the future 7 Customer

More information

INTRODUCTION TO THE LEADING EVENT MOBILE APP PLATFORM A PRODUCT OF

INTRODUCTION TO THE LEADING EVENT MOBILE APP PLATFORM A PRODUCT OF INTRODUCTION TO THE LEADING EVENT MOBILE APP PLATFORM A PRODUCT OF Is the Mobile Revolution here? Yes. There are now over 1.4 billion smartphone users on the planet in North America 1 in 7 people around

More information

6 Steps to creating a Cross Channel Communications Roadmap

6 Steps to creating a Cross Channel Communications Roadmap 6 Steps to creating a Cross Channel Communications Roadmap Identifying the Road Ahead to Cross Channel Marketing Success Darcy Bevelacqua Darcy@Succcess-works.com 917 520-061 6 Steps to Creating a Successful

More information

Membership Management Software

Membership Management Software 12 Tips for Selecting the Best Membership Management Software for your organization Table of Contents Section Page Getting Started 3 12 Tips for Selecting Membership Management Software 4 Don t Forget

More information

The Socialtext Enterprise Collaboration Platform

The Socialtext Enterprise Collaboration Platform The Socialtext Enterprise Collaboration Platform Socialtext transforms business processes and organizational culture by bringing real-time collaboration to the enterprise. By unlocking knowledge, expertise,

More information

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public.

A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Full with Mobile Apps Integrated Customer Relationship Management System A simple yet advanced toolkit enabling you to communicate in new ways with patients and the public. Branded for your organisation,

More information

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

More information

The revolutionary recruiting solution that keeps your hiring processes in good health.

The revolutionary recruiting solution that keeps your hiring processes in good health. Jobvite Hire: Health & Sciences The revolutionary recruiting solution that keeps your hiring processes in good health. While Health & Science businesses are facing significant growth opportunities, both

More information

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

Leveraging Big Social Data

Leveraging Big Social Data Leveraging Big Social Data Leveraging Big Social Data New ways of processing and analyzing Big Data have led to innovations across many industries from software that can diagnose Parkinson s to earthquake

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

IBM Software Group Thought Leadership Whitepaper. IBM Customer Experience Suite and Real-Time Web Analytics

IBM Software Group Thought Leadership Whitepaper. IBM Customer Experience Suite and Real-Time Web Analytics IBM Software Group Thought Leadership Whitepaper IBM Customer Experience Suite and Real-Time Web Analytics 2 IBM Customer Experience Suite and Real-Time Web Analytics Introduction IBM Customer Experience

More information

Here s your full marketing OS. Reimagined.

Here s your full marketing OS. Reimagined. Here s your full marketing OS. Reimagined. We believe advertising should be personal across every connected device and that marketers should focus on attracting customers instead of managing the complexity

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM Better Together with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft

More information

Multichannel Customer Listening and Social Media Analytics

Multichannel Customer Listening and Social Media Analytics ( Multichannel Customer Listening and Social Media Analytics KANA Experience Analytics Lite is a multichannel customer listening and social media analytics solution that delivers sentiment, meaning and

More information

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE

ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE ORACLE SOCIAL ENGAGEMENT AND MONITORING CLOUD SERVICE KEY FEATURES Global social media, web, and news feed data Market-leading listening quality Automatic categorization Configurable dashboards, drill-down

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

PRM SOFTWARE AS POWERFUL AS YOU NEED IT TO BE. Partner Relationship Management: A Success Guide for Emerging Growth Companies

PRM SOFTWARE AS POWERFUL AS YOU NEED IT TO BE. Partner Relationship Management: A Success Guide for Emerging Growth Companies PRM SOFTWARE AS POWERFUL AS YOU NEED IT TO BE Partner Relationship Management: A Success Guide for Emerging Growth Companies Table of contents Partner Relationship Management for Emerging Growth Companies...

More information

The Social Media and Communication Manager will implement the. Company s Social Media Strategy, develop brand awareness, generate

The Social Media and Communication Manager will implement the. Company s Social Media Strategy, develop brand awareness, generate SOCIAL MEDIA AND COMMUNICATION MANAGER Hours: Negotiable after interview Pay: Negotiable after interview The Social Media and Communication Manager will implement the Company s Social Media Strategy, develop

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

WHITE PAPER. Social media analytics in the insurance industry

WHITE PAPER. Social media analytics in the insurance industry WHITE PAPER Social media analytics in the insurance industry Introduction Insurance is a high involvement product, as it is an expense. Consumers obtain information about insurance from advertisements,

More information

Dell Connected Learning for Schools. Transforming Education for the Digital Age

Dell Connected Learning for Schools. Transforming Education for the Digital Age Dell Connected Learning for Schools Transforming Education for the Digital Age This document was created to provide Dell s point of view for primary and secondary schools and contains the following sections:

More information

A BUYING GUIDE ONLINE COMMUNITY PLATFORMS. Here s what your organization should look for when selecting and implementing an online community platform.

A BUYING GUIDE ONLINE COMMUNITY PLATFORMS. Here s what your organization should look for when selecting and implementing an online community platform. ONLINE COMMUNITY PLATFORMS A BUYING GUIDE Here s what your organization should look for when selecting and implementing an online community platform. TABLE OF CONTENTS Introduction Step 1: Determine Your

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

Adobe Experience Manager: Social communities

Adobe Experience Manager: Social communities Adobe Experience Manager: Social communities Datasheet Adobe Experience Manager: Social communities With Adobe Experience Manager social communities capabilities, companies can fully leverage user-generated

More information

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS

5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS TIP SHEET 5 TIPS FOR SETTING MEASURABLE SOCIAL MEDIA GOALS Social media participation has become a must for businesses today. A survey by CMO in February 2012 revealed that marketers expect to spend almost

More information

Developing a social media strategy. The Road Ahead

Developing a social media strategy. The Road Ahead Developing a social media strategy The Road Ahead The world has changed New Economy Thinking GREEN Global Citizenship Dependency on Technology Proliferation of media choices 2 Your company has changed

More information

DO YOU YOU HAVE THE. Our experts can get you there REPUTATION MANAGEMENT

DO YOU YOU HAVE THE. Our experts can get you there REPUTATION MANAGEMENT DO YOU YOU HAVE THE Our experts can get you there SEARCH ENGINE OPTIMIZATION SEARCH ENGINE REPUTATION MANAGEMENT EMAIL SOCIAL MEDIA WEBSITE DESIGN Rise to the top of search engine results! We ll help you

More information

product flyer Single, full-featured solution flexible, personalized experience Highly extensible and secure

product flyer Single, full-featured solution flexible, personalized experience Highly extensible and secure DELIVERS control, choice AND FLEXIBILITY product flyer ACI architect banking Single, full-featured solution flexible, personalized experience Highly extensible and secure ACI Architect Banking TM is a

More information

Accelerating the path to SAP BW powered by SAP HANA

Accelerating the path to SAP BW powered by SAP HANA Ag BW on SAP HANA Unleash the power of imagination Dramatically improve your decision-making ability, reduce risk and lower your costs, Accelerating the path to SAP BW powered by SAP HANA Hardware Software

More information

hybris Solution Brief Hybris Marketing Market to an Audience of One

hybris Solution Brief Hybris Marketing Market to an Audience of One hybris Solution Brief Hybris Marketing Market to an Audience of One People are intuitive. A shop owner can meet a customer and immediately pick up on explicit and implicit cues that signal intent: What

More information

Building The Business Case For Launching an App Store

Building The Business Case For Launching an App Store Building The Business Case For Launching an App Store Why Telcos and ISPs are perfectly positioned to become the SaaS channel for their SMB customers This paper is intended to help ISPs and Telcos realize

More information

Deliver Community-Powered Commerce to Optimize Revenue

Deliver Community-Powered Commerce to Optimize Revenue SAP Brief SAP Jam SAP Jam Communities Objectives Deliver Community-Powered Commerce to Optimize Revenue Drive revenue with community content optimized for commerce Drive revenue with community content

More information

When High Tech Firms Go Digital

When High Tech Firms Go Digital When High Tech Firms Go Digital Section 1: Introduction / Overview When Speed, Flexibility, and Agility Matter High tech firms rely on the web to promote products and services, generate leads, and cement

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information