PART 1: ADUSTING RESIDENTIAL FLOOD CLAIMS UNDER THE NFIP DWELLING POLICY
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1 National Online Flood Adjuster Training Program: The 4-Corners of Flood Insurance Table of Contents Table of Contents Introduction i vi PART 1: ADUSTING RESIDENTIAL FLOOD CLAIMS UNDER THE NFIP DWELLING POLICY (Audio Introduction) Lesson 1 The Origin & Evolution of the NFIP Chapter 1.1 The Origin & Evolution of the NFIP Chapter 1.2 History of the NFIP Chapter 1.3 The NFIP and Flood Reform (Video) Chapter 1.4 The Evolution of the NFIP Chapter 1.5 Floods, Floodplains, and Flood-Prone Areas (Infographic) Chapter 1.6 Special Flood Hazard Areas Chapter 1.7 Flood Insurance Rate Map (Infographic & Video) Chapter 1.8 What is a Flood? (Video) Chapter 1.9 Flood Insurance Eligibility Chapter 1.10 Flood Insurance Mandatory Requirements Chapter 1.11 What Does Flood Insurance Cover? Chapter 1.12 Lesson 1 Quiz Lesson 2 How the NFIP Operates Chapter 2.1 Two Types of Programs Chapter 2.2 Write Your Own (WYO) Programs Chapter 2.3 NFIP Direct Program Chapter 2.4 How the NFIP Works Chapter 2.5 The Emergency Program Chapter 2.6 The Regular Program i
2 Chapter 2.7 Eligible Structures Chapter 2.8 Non-Eligible Structures Chapter 2.9 Standard Flood Forms Chapter 2.10 The Dwelling Form Chapter 2.11 The General Property Form Chapter 2.12 The Residential Condominium Form Chapter 2.13 Lesson 2 Quiz Lesson 3 Flood Info for Prospective Buyers Chapter 3.1 Flood Facts Chapter 3.2 Common Causes of Flood Chapter 3.3 Everyone Lives in a Flood Zone Chapter 3.4 Flood: Not Covered by Homeowner s Insurance Chapter 3.5 Federal Disaster Assistance Chapter 3.6 Who Can Buy Flood Insurance? Chapter 3.7 How is the Premium Determined? Chapter 3.8 Available Limits of Coverage Chapter 3.9 Deductibles and Policy Effective Dates Chapter 3.10 Flood Premium Comparisons Chapter 3.11 Lesson 3 Quiz Lesson 4 The NFIP Dwelling Coverage Form Chapter 4.1 Section I: Insuring Agreement A Single-Peril Policy Direct Physical Damage Only Chapter 4.2 Section II: Policy Definitions Actual Cash Value (ACV) Basements Building Elevated Building Direct Physical Loss By or From Flood Dwelling ii
3 Improvements Mudflow Pre-FIRM Building Post-FIRM Building Unit Valued Policy Lesson 5 - Exploring Coverages A & B Chapter 5.1 Property Items Insured Under Coverage A Includes an abundant amount of detailed and relevant imagery Chapter 5.2 How Flood Damages to the Dwelling are Valued - RCV Chapter 5.3 How Flood Damages to the Dwelling are Valued - ACV Chapter 5.4 Coverage B: Personal Property Includes an abundant amount of detailed and relevant imagery Chapter 5.5 Special Limits on Personal Property Chapter 5.6 Case Study: Paul s Flash Flood Dilemma Chapter 5.7 Lesson 5 Quiz Lesson 6 - Basements and Coverages C & D Chapter 6.1 Introduction to Basements Chapter 6.2 Coverage Limitations Chapter 6.3 Property Insured under Coverage A (Below the Lowest Elevated Floor) Chapter 6.4 Property Insured under Coverage B (Below the Lowest Elevated Floor) Chapter 6.5 What s NOT Covered Chapter 6.6 Coverage C: Other Coverages Loss Avoidance Measures Debris Removal Loss Remediation Chapter 6.7 Condo Loss Assessments Chapter 6.8 Coverage D: Increased Cost of Compliance (Video) Chapter 6.9 Lesson 6 Quiz iii
4 Lesson 7 - What s NOT Covered under the Dwelling Form Chapter 7.1 What s Not Covered? Chapter 7.2 Exclusions Indirect Loss Flood Already in Progress Earth Movement Other Various Exclusions Chapter 7.3 Deductibles Chapter 7.4 Case Study: Tom s First 5 Flood Claims Chapter 7.5 Lesson 7 Quiz Lesson 8 - What s NOT Covered under the Dwelling Form Chapter 8.1 Pairs and Sets Chapter 8.2 Causes for Voidance of Policy by Insurer Chapter 8.3 Cancellation by Insured Chapter 8.4 Policy Renewal/Nonrenewal Chapter 8.5 Insured s Responsibilities in Case of Loss Chapter 8.6 Other Insurance Examples: Primary, Excess, and Pro Rata Chapter 8.7 Loss Payment to Insured Chapter Salvage & Abandonment Chapter 8.9 Appraisal Process Chapter 8.10 Subrogation Chapter 8.11 Mortgage Clause Chapter 8.12 Continuous Lake Flooding Chapter 8.13 Loss Settlement: Replacement Cost Chapter 8.14 Liberalization Clause Chapter 8.15 What Law Governs? Chapter 8.16 Lesson 8 Quiz Lesson 9 - Inspecting & Scoping a Flood Claim iv
5 Chapter 9.1 The Objectives of Inspection & Scope Chapter 9.2 A Message from Jim Sadler on Customer Service (Video) Chapter 9.3 The First Steps Contact Preparing for the Inspection When You Arrive Chapter 9.4 When Meeting with the Policyholder Chapter 9.5 The Flood Questionnaire Chapter 9.6 The Adjuster s Responsibility in Inspecting & Scoping Chapter 9.7 Photographs: Critical Evidence in an Orderly Process Inspecting the Exterior Measuring Exterior Water Lines Inspecting the Interior Water Lines Chapter 9.8 Scoping the Loss Chapter 9.9 Identifying Non-Flood-Related Damage Chapter 9.10 Documenting and Labeling Photographs Chapter 9.11 Diagramming the Dwelling Chapter 9.12 Rule of Thumb on Repair vs. Replace Chapter 9.13 Concluding the Inspection Chapter 9.14 Proof of Loss Chapter 9.15 Claim Payment Chapter 9.16 Supplemental Damage Claims Chapter 9.17 Coverage Issues and the Non-Waiver Agreement Chapter Conclusion PART 1: FINAL EXAM ADUSTING RESIDENTIAL FLOOD CLAIMS UNDER THE NFIP DWELLING POLICY ADDENDUM Manuals and Forms NFIP Dwelling Policy v
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