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1 Project acronym: Project name: Project code: Document Information Document ID name: NEBULA A novel vocational training programme on cloud computing skills LLP GR-LEONARDO-LMP Nebula_WP4_D4.3.1_Learning_Material_and_Content_2015_30_04 Document title: Nebula VET program learning material and content Type: Slides Date of Delivery: 30/04/2015 Work package: WP4 Activity D Dissemination level: Public Document History Versions Date Changes Type of change Delivered by Version /04/2015 Initial Document - UCBL and INSA of Lyon Version /06/2015 Edited Modifications according to feedback provided by partners UCBL and INSA of Lyon Acknowledgement The persons of UCBL in charge of producing the course are Parisa Ghodous, Catarina Ferreira Da Silva, Jean Patrick Gelas and Mahmoud Barhamgi. The persons from UCBL involved in preparing, translation and review are Hind Benfenatki, Gavin Kemp and Olivier Georgeon. The persons of INSA of Lyon in charge of producing the course are Frédérique Biennier, Nabila Benharkat. The person from INSA of Lyon involved in preparing, translation and review is Youakim Badr. Disclaimer The information in this document is subject to change without notice. All rights reserved. The course is proprietary of UCBL and INSA of Lyon. No copying or distributing, in any form or by any means, is allowed without the prior written agreement of the owner of the property rights. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use, which

2 Introduction to migration to cloud Objectives Define the fundamental concepts that are associated to cloud computing and migration to the cloud, identifying the most relevant opportunities and general benefits Note: due to intellectual property reasons, the logotype of UCBL must remain in all utilisation of this course content, as well as the note copyright DUNOD mentioned in some slides with figures.

3 Introduction to migration to cloud PART 3: Available SaaS offers

4 Part 3 OVERVIEW 1. SaaS 2. SaaS multiplication 3. Generalise SaaS 4. Positioning of the major actors of information technology 5. Collaboration services 6. Life-cycle document services 7. Business software ERP

5 1. SAAS

6 Software-as-a-Service (SaaS) (1/2) Applications are supplied by the service provider The user does not manage or control the underlying cloud infrastructure or individual application capabilities The user can configure some limited parameters of the SaaS services, that affect its functionality and the look-and-feel Internet speed: SaaS model is not suitable for applications that demand response times in the milliseconds

7 Software-as-a-Service (SaaS) (2/2) Licensing: on a subscription basis Delivery model: centrally hosted, delivered through Internet SaaShas become a common delivery model for many business applications, including office and messaging software, payroll processing software

8 SaaS characteristics Limited configuration and customization Accelerated feature delivery Use of open integration protocols Collaborative and social functionalities

9 SaaS Adoption Challenges (1/2) Data security, since data are being stored on the vendor s servers, need of strong authentification SaaS inherently gives the server operator the power to change the software in use, or the users' data being operated on Data and application integration:(in)compatibility issues Sensitive data: constitutional search/seizure warrant laws do not protect all forms of SaaS dynamically stored data

10 SaaS Adoption Challenges (2/2) Eventual unforeseen training costs Internet speed Licensing and compliance problems Service Level Agreement Legal incompatibilities, different time periods in different agreements Archiving requirements/regulations/laws Switching SaaS vendors may involve the slow and difficult task of transferring very large data files over the Internet

11 Examples of available Enterprise SaaS Workflow management service types Group-ware and collaborative software services Supply Chain Management (SCM), Customer Relationship Management (CRM) Communications software services, digital signature Desktop software, service desk management CAD software, geo-spatial software services Financial management, payroll processing, invoicing, accounting Search, gamification, virtualization Management Information Systems (MIS) Enterprise Resource Planning (ERP) Human Resource Management (HRM)

12 Other examples of available SaaS Web 2.0 applications metadata management, social networking, blogs, wiki services, and portal services Examples: Gmail, Google search engine, GoogleDocs, Salesforce.com, Dropbox, OwnCloud, Microsoft Office Online,

13 2. SAAS MULTIPLICATION

14 Industrialization of SaaSdeployment Each application externalization should be evaluated Does the company or the public administration prefer a unique SaaS provider? Does the company or the public administration want to select the best market player for each function or service?

15 SaaS Integration Three integration services between SaaS and company s network Copyright DUNOD

16 Identity Service (1/2) Security of passwords Risk of provisioning s error Reinforcing of authentication Providing of Single Sign On (SSO) system

17 Identity Service (2/2) Strong authentication, combining: Knowing of password and access to a software Knowing of password and biometric identification Access to a hardware object using biometric identification

18 Good practice: deployment of a centralized identity Service and use of a strong authentication Copyright DUNOD

19 Integration Portal Portal: entry for company s information system, single and homogeneous for all applications Generally integrates: Internal communication contents Collaborative tools Indicators (such as statistical data) issue of business applications Business applications Interface For SaaS user company, the portal integrate the internal applications and applications hosted by SaaS operator

20 Dish of spaghetti Integration Bus Unique tool dedicated to management of information exchange between applications, EAI, ESB For a SaaS user company It is also necessary to integrate the applications hosted by SaaS Operators ISB (Internet Service Bus) convey information through Internet

21 Two example scenarios for Integration Bus 1) Deployment by a software provided by an editor IBM, Microsoft, Oracle, etc. 2) Usage of an existing SaaS Service such as RunMyProcess, Amazon s Simple Queue Service (SQS), etc.

22 3. GENERALISE SAAS

23 Business application deporting Cloud Computing and business applications Often a critical element for competitiveness Manipulate of critical data For some sectors of activities, the business applications are generic Externalization can be envisaged if the security conditions offered by SaaS operator are judged sufficient

24 Use of generic business SaaS Some operators propose business SaaS, such as Salesforce, Netsuite for Telecommunications, education, health, industry, media, NGO, pharmacy, service, etc. Generic business applications can however, manipulate data shared by other business applications Use of integration bus will be inevitable

25 Copyright DUNOD Integration of generic business SaaS

26 Development of business SaaS One can decide to develop the business applications on PaaS platforms Problem: handling the PaaS Platform necessitates good knowledge of Platform architecture Platform specificities Strengths and weaknesses of the platform

27 4. POSITIONING OF THE MAJOR ACTORS OF INFORMATION TECHNOLOGY

28 Software editors Some historical actors Microsoft: Azure Adobe: Cocomo IBM: BlueHouse Oracle: Oracle on Demand Manufacturers Sun: Sun Grid Engine HP: Business Technology Optimization (BTO) Dell: MessageOne, Everdream, SilverBack, ASAP Software

29 Google Web issues actors Writely, 2Web Technologies, Zenter, Postini, YouTube, GrandCentral, marratech, Deja News Book Search Street View Google Translate Yahoo Amazon Amazon Web Services

30 SaaS Auxiliary Services Search within a Web site Electronic Commerce Services Paypal, Google Checkout, Sogenactif, CyberMUT Mailing Services Sarbacane, Cabestan Cartography Services Google Maps, Yahoo Maps, Microsoft Live Maps, Mappy, etc

31 5. COLLABORATION SERVICES

32 Concepts of unified collaboration Synchronous communication Instant messaging Internet Protocol(IP) Telephony Web conference (use RIA interface) Application sharing or work station office Documents co-editing whiteboard Instant file transferring Shared agenda Presence indicator Example: Google Talk

33 Asynchronouscommunication s SMS Fax Voice messages

34 Unified Information Sharing Office documents with functions of DMS (Document Management System) Web contents with functions of CMS (Content Management System) Communication spaces on blog projects Knowledge capitalization spaces on business competences, wikis Receipt Messages issued of synchronous and asynchronous communications

35 SAAS PERTINENCE Document co-edition is possible Versioning of documents is well managed Functions of synchronous communication are available in documents consultation Collaboration services are accessible in all contexts Synchronous communication and documents sharing are possible with people who do not belong to the company Collaboration tools are available on mobile devices Functions of unified communication can be integrated with other applications

36 SaaS unified communications tools (1/2) Google Apps Gmail Google calendar Gtalk Google Docs, Sites, Blogger, Video Zoho Online Office Zoho Mail Zoho Chat & Meeting Zoho Docs & Wiki

37 SaaS unified communications tools (2/2) Microsoft Office Live Business Productivity Online Services IBM BlueHouse 37Signals WebEx Adobe Acrobat Thinkfree ContactOffice Huddle SocialText

38 6. LIFECYCLE DOCUMENT SERVICES

39 Document lifecycle Stakes: Current management documents Business documents Administrative documents

40 Lifecycle Document Services Acquisition: stage of document creation and ranking Plan of hierarchic ranking Ranking by keywords No plan of ranking Storage Restitution Archiving

41 Document management offers Adobe Acrobat.com, Adobe photoshop.com Sumo.fi A.viary.com Picnik.com Box.net Oodrive: Iextranet, Adbackup Newworks.com Flickr & Picasa YouTube & DailyMotion SlideShare CDC Arkhinéo Google Book Search

42 7. BUSINESS SOFTWARE ERP

43 Customer Relationship Management Examples of CRM business software providers Salesforce Microsoft Dynamics CRM Online Sage CRM.com Zoho CRM

44 Human Resources Management Examples of HRM business software providers ADP GSI Zoho People

45 Decision Analysis Examples of decision analysis software providers Solutions issues of traffic analysis web sites Xiti Google Analytics Solutions intended for decision analysis LucidEra LOKAD RB-Apps

46 Enterprise Resource Planning Examples of ERP business software providers SAP Business by Design Cegid Business on Demand

47 Trend: SaaSIntegrationPlatforms(SIP) Allow subscribers to access multiple SaaS applications through a common platform Referred to as the "third wave" in software adoption SIP combine functions for human resource management, payroll accounting, and expense management as an all-in-one solution in promoting collaboration

48 Examples of SIP providers Zoho Sutisoft Salesforce, Microsoft, and Oracle are aggressively developing similar SIP

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