What we do at Vector. Debtors & creditors. Supply chain planning Call centre services Field marketing
|
|
- Franklin Fox
- 7 years ago
- Views:
Transcription
1
2 Me
3 What we do at Vector Warehousing Distribution Debtors & creditors Supply chain planning Call centre services Field marketing
4 Overview - services
5 Overview - services Customer relationship management Order management Inventory management Warehouse management Financial management Transportation management Human resource management Business intelligence Implemented SAP users
6 Vector in the RCL Group Warehousing Distribution Supply chain intelligence ZamChick ZamHatch Sales solutions
7 Overview - clients Principal secondary distribution
8 Overview - clients Customer secondary distribution
9 Vector footprint in SA Botswana Limpopo Province Tzaneen Polokwane Windhoek North West Tzaneen Rustenburg Gauteng Wolwehoek Roodepoort Midrand Mpumalanga Nelspruit Swaziland Namibia Northern Cape Free State Bloemfontein Lesotho Newcastle KwaZulu Natal Durban Hammarsdale Eastern Cape Cape Town Worcester Western Cape George Port Elizabeth East London Plant-based cold storage Distribution centre
10 Vector footprint in SA employees R14bn sales 410 vehicles orders per week drop points 16 distribution sites 43m cases pa 5 plant-based cold stores
11
12 Project background
13 Project background role of SAP CRM CRM critical to Vector s daily sales and customer services
14 Project background - successful track record with SAP CRM
15 Project background - successful track record with SAP CRM
16 Call Centre challenges
17 Project objective Step change our interface with our customers Enable a world class customer service centre With the right structure Best practice processes Appropriate technology
18 Call Centre challenges
19 Move from Call Centre to Customer Services Centre
20 Functional requirement IVR Skills-based routing Soft phone Multichannel Click-todial Voic Integrated reporting Measure productivity As-is To-Be Incoming call Welcome to Vector Customer Service Centre Press 1 for orders/uplifts Press 2 to speak to an agent
21 High-level timeline Jul 2013 Aug 2013 Sep 2013 Oct 2013 Vendor selection Go live
22 Vendor selection Jul 2013 Vendor selection Shortlisted four leading call centre telephony solution providers Evaluated on demand versus on-premise solutions Undertook a comprehensive vendor evaluation process Evaluation criteria Weight Vendor capability 5% Functional fit 25% Ability to implement 20% Support positioning 15% Commercial mode 25% 100%
23 Vendor selection Functionality fit 25% Ability to implement 20% Vendor capability 5% Support positioning 15% Commercial model 25%
24 Vendor selection Evaluation criteria Weight Vendor 1 (on-premise) Vendor 2 (hosted) Vendor 3 (on-premise) Dimension Data (Cloud) Vendor capability 5% Functional fit 25% Ability to implement 20% Support positioning 15% Commercial model 25% Score
25 Evolution of telephony solutions 2013 Cloud 2007 Hosted 2009 Utility 2011 CCaaS Supplier owned limited tenancy Supplier owned multi-tenancy high agility Supplier owned multi-tenancy medium agility Supplier owned single tenancy Traditional client owned Client owned single tenancy
26
27 Preferred telephony solution Selected AVAYA as the telephony solution for integration with SAP CRM for the following key reasons: Cloud based solution Solid vendor track record Met all functional requirements Scalability of solution implement functionality as required Flexible purchase in monthly block units flex for seasonal peaks Quick to deploy Simplicity of solution Cost model opex based pay per use CRM
28 Telephony solution architecture
29 Telephony solution minimum integration requirements
30 Solution design CRM integration options
31 CRM - integration options Functionality AES connector URL API custom development Basic telephony IVR integration User entered code Simple CTI Screen transfer Cons Cons Cons Cost Lead time No local support Multiple sessions Slow response Time New development
32 Solution design inbound calls PSTN Avaya telephony system IVR data Retrieval SAP CRM CTI custom development Avaya One-X Screen-pop SAP CRM WebClient
33 Solution design outbound calls SAP CRM WebClient Avaya One-X PSTN Avaya telephony system
34 SAP CRM API Integration - Inbound
35 SAP CRM API Integration - Outbound
36 SAP CRM customer and agent reporting
37 Project timeline phase 1 (coastal) Jul 2013 Aug 2013 Sep 2013 Oct 2013 Vendor Selection POC Execution Training Go Live
38 Project timeline phase 2 (Inland) Feb 2014 March 2014 April 2014 May 2014 Execution Training Go Live
39 Go-Live Coastal 21 st Oct Inland 12 th May
40 Key success factors Business ownership is key Strong project management across multiple teams Change management for internal & external stakeholders
41 Project outcome Leveraged the power of SAP CRM with integrated telephony Implemented a scalable and flexible solution Solution is cost effective Realised quick time to value Step change our interface to our customers
42 Thank you Questions
Supply Chain Management
Supply Chain Management With one of the most employer-recognised colleges s offered at Damelin Correspondence College Introduction s offered at Damelin Correspondence College (DCC) 1. National Qualifications
More informationStatistical release P0141
Statistical release Consumer Price Index January 2009 Embargoed until: 25 February 2009 11:30 Enquiries: Forthcoming issue: Expected release date User information services February 2009 25 March 2009 Tel:
More informationStatistical release P0141
Statistical release Consumer Price Index September 2009 Embargoed until: 28 October 2009 11:30 Enquiries: Forthcoming issue: Expected release date User information services October 2009 25 November 2009
More informationStatistical release P0141
Statistical release Consumer Price Index January 2014 Embargoed until: 19 February 2014 10:00 Enquiries: Forthcoming issue: Expected release date Marietjie Bennett / Anita Voges February 2014 19 March
More informationStatistical release P0141
Statistical release Consumer Price Index May 2015 Embargoed until: 17 June 2015 10:00 Enquiries: Forthcoming issue: Expected release date Marietjie Bennett / Anita Voges June 2015 22 July 2015 (012) 310
More informationSmall Business Management
Small Business Management With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College Introduction Programme Types offered at Damelin Correspondence College
More informationNational Certificate Paralegal Practice
National Certificate Paralegal Practice With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College National Certificate: Paralegal Practice NQF Level 5,
More informationCloud Telephony Services in India
Cloud Telephony Services in India Customer Engagement and Experience with Cloud Telephony December 2014 Contents Section Slide Number Executive Summary 4 Market Overview 6 Market Trends 9 Impact of Cloud
More informationconsulting Company Profile Immigration, Relocation and Expat Support Services
consulting Company Profile Immigration, Relocation and Expat Support Services Who are we? Expats On The Globe (EOG) is servicing beyond borders with a particular focus on Africa. Based in South Africa,
More informationMarketing and Public Relations
Marketing and Public Relations With one of the most employer-recognised colleges s offered at Damelin Correspondence College Introduction s offered at Damelin Correspondence College (DCC) 1. National Qualifications
More information4net Technologies. Cloud Services V1.00-1115
4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,
More informationSupply Chain Management
Supply Chain Management With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1. National
More informationmscoa Project Phase 4: Port Elizabeth 25 & 26 February 2015
mscoa Project Phase 4: Port Elizabeth 25 & 26 February 2015 mscoa Project Phase 4: Training, Transition and Change Management EXTERNAL ENGAGEMENT INTERNAL ENGAGEMENT mscoa PROJECT PHASE 4 PLAN WORK STREAM
More informationArt and Graphic Design
Art and Graphic Design With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College Introduction Programme Types offered at Damelin Correspondence College
More informationProject Management With one of the most employer-recognised colleges
Project Management With one of the most employer-recognised colleges s offered at Damelin Correspondence College s offered at Damelin Correspondence College (DCC) 1. National Qualifications are credit-bearing
More informationDTK and Connector Architecture
and Connector Architecture Server provides a highly extensible platform by utilizing configurable Connectors. Each Connector provides specific functionality enabling rapid and flexible integration. Client
More informationStatistical release P0141
Statistical release Consumer Price Index November 2015 Embargoed until: 9 December 2015 10:00 Enquiries: Forthcoming issue: Expected release date Marietjie Bennett / Anita Voges December 2015 20 January
More informationStatistical release P0141
Statistical release Consumer Price Index August 2015 Embargoed until: 23 September 2015 10:00 Enquiries: Forthcoming issue: Expected release date Marietjie Bennett / Anita Voges September 2015 21 October
More informationPPECB Export Certification & Role in Supply Chain
PPECB Export Certification & Role in Supply Chain Trade Awareness Workshop Elsenburg,, 19 November 2009 Cyril Julius presentation outline Legislative framework and governance Stakeholder environment Service
More informationUSING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE
1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise
More informationThe Eastern Cape The Free State Gauteng KwaZulu-Natal Limpopo Mpumalanga The Northern Cape North West The Western Cape
Geography and climate The nine provinces of South Africa South Africa has nine provinces, each with its own legislature, premier and executive council - and distinctive landscape, population, economy and
More informationHow To Find A Job In South Africa
Where can you look for a job? Do you have to look for a job, but don t know where to start? Here are some ideas! Provincial Offices and Labour Centres of the Department of Labour Phone or visit an employment
More informationRadio Broadcasting and Digital Sound Engineering
Radio Broadcasting and Digital Sound Engineering With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence
More informationOVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL
OVERVIEW OPTUS CONTACT CENTRE SOLUTIONS BE A GREAT PLACE TO CALL CONTENTS FRIENDLY VOICES, FRIENDLY SERVICES 01 NETWORK HOSTED CONTACT CENTRE SOLUTIONS 02 CUSTOMER INTERACTION AND EXPERIENCE SOLUTIONS
More informationHuman Resources Management
Human Resources Management With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1.
More informationParalegal Studies With one of the most employer-recognised colleges
Paralegal Studies With one of the most employer-recognised colleges s offered at Certificate in Paralegal Studies s offered at Damelin Correspondence College (DCC) 1. National Qualifications are credit-bearing
More informationJob-hunting: Responding by letter
Job-hunting: Responding by letter You ve got the qualifications and the training. You ve got the personality, you ve got the style, now all you need is. a job! Chances are you ll be looking for some job
More information10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006
10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a
More informationWhat is the Performance Management Development System (PMDS)?
What is the Performance Management Development System (PMDS)? The PMDS is a system to manage and develop the performance of public service employees with the view to achieving both individual and ins tu
More informationpolicy brief Learner preschool exposure and achievement in South Africa Introduction Sampling Background Number 4 (April 2011) www.sacmeq.
policy brief Number 4 (April 2011) www.sacmeq.org Learner preschool exposure and achievement in South Africa Introduction Our performance in the ECD domain is one of our poor performance areas. We need
More informationDelivering the right contact center solution for your business
Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it
More informationCommunications as a Service
Communications as a Service Which edition is best for you? Interactive Intelligence Communications as a Service (CaaS) is a set of cloud based contact center, unified communications, and business process
More informationNominee: NewVoiceMedia
Nominee: NewVoiceMedia Nomination title: Enterprise Class Cloud Contact Centre Platform NewVoiceMedia has grown to become one of the leading cloud companies based in the UK. In 3 short years it has transformed
More informationSage 300 Distribution
Sage 300 Distribution Win new markets, satisfy your customers, deliver high-quality products and services and steer your business in the right direction with Sage 300 Distribution! In this ever increasing
More informationToday s volatile global economy requires businesses to make the best use of resources while delivering superior products and services.
CORPORATE PROFILE/ FROM THE CEO / Today s volatile global economy requires businesses to make the best use of resources while delivering superior products and services. The businesses that thrive, are
More informationUBS SA Telecommunications Infrastructure Day 8 th October 2012. Kanagaratnam Lambotharan CTO MTN South Africa
UBS SA Telecommunications Infrastructure Day 8 th October 2012 Kanagaratnam Lambotharan CTO MTN South Africa End to End User Experience MTN is adapting to meet fast changing customer needs Consumer Segment
More informationSIP-ing? Pipeline Articles www.contactcenterpipeline.com
tech line / jul 2013 Time to Start SIP-ing? Can a SIP-based solution add value for your contact center? A look at the key opportunities and considerations. By Ken Barton, and Matt Morey, Strategic Contact
More informationOracle and Telephony@Work
Oracle and Telephony@Work Acquisition Announcement Customer and Partner Presentation June 13, 2006 Expands Oracle On Demand with Leading IP-based Contact Center Solution THIS DOCUMENT IS FOR INFORMATIONAL
More informationIMPORTANT GENERAL INFORMATION Carefully read the following information regarding email communication by the College, exam fees and term results:
1 GRADE 12: VERY IMPORTANT INFORMATION You must complete the ENTRY FORM in this document, and submit the ENTIRE DOCUMENT together with your enrolment (registration) form when you enrol for the National
More informationABSTRACT. 2015-2016 Cloud-Based Contact Center Infrastructure Market Report
ABSTRACT 2015-2016 Cloud-Based Contact Center Infrastructure Market Report 1 The eighth annual edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis
More informationApprenticeships. What is an apprenticeship?
Apprenticeships The Department of Labour brought in new laws to develop the skills of the citizens of our country. These are the Skills Development Act, 1998 and Skills Development Levies Act, 1999. Employers
More informationCisco Unified Intelligent Contact Management Enterprise 7.2
Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated
More informationCore modules. The ability to manage jobs and positions. Position
Core modules The ability to manage jobs and positions The Job Management module is core to the Premier HR system and follows a job-centric design principle. All other modules use information defined in
More information2.1. Service Providers who do not comply with the mandatory requirements will not be considered for further evaluation.
BID SPECIFICATION Infrastructure as a Service (IaaS) 1. BACKGROUND OF THE ROAD ACCIDENT FUND The Road Accident Fund (RAF) is a statutory body that, in terms of the provisions of the Road Accident Fund
More informationBusiness owners in SA. Who, where, how big, what they do, and a few other facts.
Business owners in SA. Who, where, how big, what they do, and a few other facts. Mike Schüssler 14 September 2012 Agenda for ABSA SME index Business owners Fact sheet Where Business are. How many years
More informationState-owned Company registered in terms of the Companies Act
Introducing sefa Corporate Profile Established Corporate Type Shareholding Reporting Funding Objective Activities Geographic mandate Finance Governance Values April 2012 (merged entity) State-owned Company
More informationSefa Presentation to the Portfolio Committee on Small Business Development
Sefa Presentation to the Portfolio Committee on Small Business Development Thakhani Makhuvha Chief Executive Officer Parliament Cape Town 03 September 2014 Contents About us Mandate / Vision Mission Values
More information2014-2015 Cloud-Based Contact Center Infrastructure Market Report
ABSTRACT 2014-2015 Cloud-Based Contact Center Infrastructure Market Report The seventh edition of DMG Consulting s Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis
More informationCONVERGEONE + INTERACTIVE INTELLIGENCE
CONVERGEONE + INTERACTIVE INTELLIGENCE Fusing People, Technology, and Strategy OUR COMPANY We are a Platinum Elite partner As a leading global provider of best-in-class communications solutions and services,
More informationHuman Resource Management
Human Resource Management With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1.
More informationTABLE OF CONTENTS. Sabric Card Fraud Booklet 2014. Debit Card Fraud. How Does RSA Compare Internationally? Fraud Types
TABLE OF CONTENTS Summary Sabric Card Fraud Booklet 2014... 3 Qualification of Information... 4 National Overview of Card Fraud (2006-2014)... 5 Credit Card Fraud... Where Does the Fraudulent Expenditure
More informationUltracomms Cloud Solutions
Ultracomms Cloud Solutions Ultracomms Ethos As the first cloud contact centre service provider in Europe, and a supplier of Enterprise PCI DSS solutions, Ultracomms has been providing outbound, inbound
More informationEvent Planning With one of the most employer recognised colleges
Event Planning With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1. National Qualifications
More informationEarly Childhood Development
Early Childhood Development With one of the most employer-recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1.
More informationOracle PeopleSoft CRM Integration into the Contact Center. Technical Integration Brief
Oracle PeopleSoft CRM Integration into the Contact Center Technical Integration Brief Table of Contents Table of Contents... 2 Introduction... 3 Integration Overview... 4 Customer Need... 5 Process Scenario...
More informationGENERAL 1. Is the insurer (itself or through an intermediary) deducting premiums from social assistance grant beneficiaries:
the Regulations issued under the Social Assistance Act No. 13 of 2004: Request for information Annexure A DEDUCTIONS FOR FUNERAL INSURANCE OR SCHEME UNDER REGULATION 26A OF THE REGULATIONS ISSUED UNDER
More informationFUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications
FUJITSU Software Interstage Business Operations Platform: A Foundation for Smart Process Applications Keith Swenson VP R&D, Chief Architect Fujitsu America, Inc. May 30, 2013 We are a software company
More informationFrom the Principal s desk
From the Principal s desk Take your next step now! Follow through on your decision to enhance your life and your future prospects by enrolling in one of INTEC s Supply Chain Management courses today! Why
More informationCloud-based Services: To Move or Not To Move. Seminar Internet Economics Cristian Anastasiu & Taya Goubran
Cloud-based Services: To Move or Not To Move Seminar Internet Economics Cristian Anastasiu & Taya Goubran Agenda Motivation What is Cloud Computing Cloud Service Market Dimensions and Factors of the Cloud
More informationCOMPANY INTRODUCTION SERVICES
COMPANY INTRODUCTION ARC Chartered Accountants and Auditors Incorporated (ARC) is a renowned audit firm - a trusted name with a national footprint and local touch. Our company was formed in 1996, and is
More informationChapter 6. Inventory Management
Chapter 6. Inventory Management Inventory management under SCMS provides systems and processes that support the following activities: planning inventory (purchase order forecasting), setting inventory
More informationElectricity generated and available for distribution (Preliminary) July 2014. Embargoed until: 4 September 2014 13:00
Statistical release P4141 Electricity generated available for distribution (Preliminary) July 2014 Embargoed until: 4 September 2014 13:00 Enquiries: Forthcoming issue: Expected release date: User Information
More informationORACLE ADVANCED INBOUND TELEPHONY
ORACLE ADVANCED INBOUND TELEPHONY KEY FEATURES Oracle Advanced Inbound Telephony is an application that COMPREHENSIVE CTI AND TELEPHONY SUPPORT Support enterprise-wide, multi-site contact centers Support
More informationState of Florida Department of Revenue
State of Florida Department of Revenue Integrated Tax System with Internet Registration, SAP CRM CIC and Collections Case Management Federation of Tax Administrators Conference August 12, 2003 Page 1 Agenda
More informationParalegal Studies With one of the most employer recognised colleges
Paralegal Studies With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1. National
More informationMarietha Nieman 1. INTRODUCTION
A COMPARISON OF THE ADVANTAGES AND DISADVANTAGES OF SATELLITE BROADCASTS, VIDEO CONFERENCING AND DISCUSSION CLASSES IN ODL: A CASE STUDY IN THE COLLEGE OF HUMAN SCIENCES, UNISA 1. INTRODUCTION Marietha
More informationThe Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center
The Multimedia Contact Center evolution Jason Andersson Area Driver Multimedia Contact Center tm What is Solidus ecare? All encompassing solution: Multi Media Contact Center IP Contact Center Mobile Contact
More informationCPI (Corporate Payroll Institution) has been assisting companies in South Africa with the following value adding services:
CPI (Corporate Payroll Institution) has been assisting companies in South Africa with the following value adding services: Cost effective payroll & Human Resource packages to the SME market, Customized
More informationUnderstanding The Benefits Of Unified Communications And Hosted VoIP
Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits
More informationDate: May 1, 2009. Unified Communications Strategic Planning
Date: May 1, 2009 Unified Communications Strategic Planning Date: January, 2012 Table Of Contents 1. Executive Overview... 2 2. Strategic Planning Tool... 3 3. Identify Communication Requirements... 4
More informationMoving to the Cloud Eric Tamblyn, VP Global Product Innovations
Moving to the Cloud Eric Tamblyn, VP Global Product Innovations G-Force Seattle-2012 1 What is a Cloud Solution? A Network or web-based service End-user flexibility to choose Applications & features Usage
More informationUNS White Paper - What is hosted voice?
UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save
More informationAttachment 1 Contact Center Infrastructure
Attachment 1 Contact Center Infrastructure Contents 1. Service Provider Resiliency... 2 2. SIP Trunk Resiliency... 2 3. Call-Processing Resiliency... 3 4. Applications and Architecture... 4 5. Reporting...
More informationG-Cloud III Services Service Definition Accenture Cloud Integration Services
G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6
More informationIs Cloud-Based WMS an Option for Complex Distribution Centers?
Is Cloud-Based WMS an Option for Complex Distribution Centers? Chuck Fuerst HighJump Software IARW Warehouse Management Systems Manages warehouse inventory, space, equipment, and labor resources to direct
More informationCisco Unified Intelligent Contact Management Enterprise 7.5
Cisco Unified Intelligent Contact Management Enterprise 7.5 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration
More informationPRODUCT GUIDE Version 1.2 HELPDESK EXPRESS 1.0
Version 1.2 HELPDESK EXPRESS 1.0 Revision 1 - March 2005 PRODUCT GUIDE HELPDESK EXPRESS 1.0 Version 1.2 Revision 1 - February 2005 ProTel Communications Ltd. follows a policy of continuous development
More informationOpenScape Contact Center Campaign Director V7
OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World
More informationDesigning an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers
Designing an Automated, Omni-Channel Fulfillment Center: Key Considerations for Multi-Channel Retailers INTRODUCTION U.S. e-commerce retail sales in 2013 were estimated to have exceeded $262 billion, marking
More informationContractor Tips & Advice: Financial Management
Contractor Tips & Advice: Financial Management The Construction Industry Development Board National Contractor Development Programme Contractor Tips & Advice: Financial Management Analysis of trends in
More informationCommittee of the Whole. January 22, 2014
Committee of the Whole January 22, 2014 Drivers for 2003 IT Outsourcing Cost savings - privatization model ($2- $3MM/year) Cost avoidance Data center lease with County expiring ($3.5MM) Disaster recovery
More information2014-2015 Outbound Solutions Product and Market Report
ABSTRACT 2014-2015 Outbound Solutions Product and Market Report This is the second edition of DMG s Outbound Solutions Product and Market Report (formerly known as the Outbound Dialing Market Report).
More informationguides The contact centre guide in association with
s contact centre in association with Foreword Richard Mill, Managing Director Business Systems (UK) Ltd 3 Steps to using this Guide. 1. Clear out a special space on your bookshelf for this, you are going
More informationSupporting Multiple PBXs in Hybrid Deployment Models
NetVanta Unified Communications Technical Note Supporting Multiple PBXs in Hybrid Deployment Models Application Note for Hybrid Deployments The goal of this technical note is to ensure that you can leverage
More informationBusiness Cloud Services Contact Center
Business Cloud Services Contact Center Contact Center in the Cloud Customer Engagement Starts in the Cloud UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels
More informationAvaya Aura Orchestration Designer
Avaya Aura Orchestration Designer Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design and deployment of voice and multimedia applications and agent
More informationBroadcasting and Digital Sound Engineering
Broadcasting and Digital Sound Engineering With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence
More informationOFFERING CHOICE THROUGH CLOUD TO ENABLE CUSTOMER TRANSFORMATION. 2015 Software AG. All rights reserved. For internal use only
OFFERING CHOICE THROUGH CLOUD TO ENABLE CUSTOMER TRANSFORMATION 2015 Software AG. All rights reserved. For internal use only AGENDA Software AG in the Cloud Software AG and Amazon Web Services: Enabling
More informationDifferentiate your business with a cloud contact center
Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September
More informationDAIRY FARMING IN SOUTH AFRICA WHERE TO NOW? William Gertenbach Institute for Animal Production Western Cape Departement of Agriculture
DAIRY FARMING IN SOUTH AFRICA WHERE TO NOW? William Gertenbach Institute for Animal Production Western Cape Departement of Agriculture INTRODUCTION The dominant variable in livestock farming is the supply
More informationRemote Infrastructure Management Emergence of the Cloud-based Helpdesk
Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary
More informationUSING CLOUD SERVICES TO INTEGRATE DIVERSE TECHNOLOGY INFRASTRUCTURE AND IMPROVE SERVICE QUALITY
USING CLOUD SERVICES TO INTEGRATE DIVERSE TECHNOLOGY INFRASTRUCTURE AND IMPROVE SERVICE QUALITY AN ULTRA COMMUNICATIONS WHITE PAPER ULTRA COMMUNICATIONS CLOUD CONTACT CENTRE SOLUTIONS www.ultraasp.net
More informationShort-Term Credit Scheme
IDC Credit 39699 3/11/09 2:28 PM Page 1 Short-Term Credit Scheme Revolving credit and guarantee facilities IDC Credit 39699 3/11/09 2:28 PM Page 2 Dear Customer Thank you for making the IDC your financier
More informationFLEET MANAGEMENT, THE INTELLIGENT STOLEN VEHICLE MANAGEMENT SOLUTION INSURANCE TELEMATICS 0861 CARTRACK 0861 CARTRACK (0861 22 78 72) (0861 22 78 72)
FLEET MANAGEMENT, THE INTELLIGENT STOLEN VEHICLE RECOVERY RECOVERY AND FLEET AND MANAGEMENT SOLUTION INSURANCE TELEMATICS 0861 CARTRACK 0861 CARTRACK (0861 22 78 72) (0861 22 78 72) INTRODUCTION Cartrack
More informationReachme. An Open Software-Based Contact Center Solution
Reachme An Open Software-Based Contact Center Solution These materials are proprietary information of ezuce. These materials may not be used for any unauthorized purpose, reproduced or distributed to third
More informationInterior Decorating With one of the most employer recognised colleges
Interior Decorating With one of the most employer recognised colleges Programme Types offered at Damelin Correspondence College Programme Types offered at Damelin Correspondence College (DCC) 1. National
More informationUNIFIED COMMUNICATIONS
DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications
More informationCDL Warrior Truck Driver Communication & Safety (TDCS) System. May 12, 2015
CDL Warrior Truck Driver Communication & Safety (TDCS) System May 12, 2015 Background Estimated that 4,000 to 9,000 trucks used over the life of a well. This volume, combined with the remote location,
More informationThe Most Popular CRM Customization Equals Deeper Integration
1 of 5 11/28/2012 12:24 PM The original URL of this page is: http://call-center-software.tmcnet.com/topics/call-center-software/articles/302258-most-popularcrm-customization-equals-deeper-integration.htm
More informationINTELLIGENT BUSINESS STRATEGIES WHITE PAPER
INTELLIGENT BUSINESS STRATEGIES WHITE PAPER Improving Access to Data for Successful Business Intelligence Part 1: Meeting Today s Business Requirements in an Increasingly Complex Environment By Mike Ferguson
More information