Office of Technology Services IT Strategy
|
|
- Owen Morris Gallagher
- 7 years ago
- Views:
Transcription
1 Office of Technology Services IT Strategy
2 Purpose The purpose of this Information Technology Strategy document is to describe how the Office of Technology Services (OTS) supports Lone Star College s vision by aligning information technology to the organization s mission and strategic goals. The IT Strategy is built upon Lone Star College s key existing strengths which include high quality instruction, student focused service, affordability, accessibility and efficiencies in operation. Lone Star College s Strategic Position Lone Star College (LSCS) is in the business of opening doors. Its mission is to provide high quality, affordable educational opportunities and services to its students so they can achieve their goals. We offer a wide variety of courses and programs to suit individual student needs. There are transfer courses, workforce and career programs, and continuing education courses to foster lifelong learning. We partner with Independent School Districts (ISDs) on dual credit programs so high school students can earn college credit almost cost free. We partner with four-year colleges and universities who offer their classes on our campuses so Lone Star College students can easily transition into four-year and advanced degree programs. We keep tuition affordable. But most important of all, Lone Star College is known for its outstanding teaching, innovation and state-of-the-art facilities. Why We Will Succeed Lone Star College will achieve its vision to be recognized globally as the premiere community college for student success, innovation and partnerships because of its quality programs and the learning that occurs in its classrooms. The business capabilities that enable the organization to succeed in its vision include: Strong executive leadership with a clear vision of where we are going and how to get there A national reputation for excellence Our financial strength and AAA bond rating Close partnerships with local governments, businesses and 4-year universities We pursue unique, innovative solutions to challenges Information technology helps make Lone Star College s vision a reality. Without a stable and secure infrastructure or the use of academic and administrative technologies, Lone Star College cannot provide quality educational opportunities and programs to its students or help drive student success and engagement. Furthermore, as technology continues to permeate every aspect of life at Lone Star College, the importance of matching information technology to the needs and priorities of the organization grows ever stronger. Office of Technology Services IT Strategy 2
3 Business Influences for Lone Star College A number of internal and external factors are influencing business decisions at Lone Star College. The major drivers are: Increase Student Success Lone Star College is dedicated to helping students achieve their goals whether earning a 2-year degree, transferring to a 4-year university or getting into the workplace. Current key projects include our partnership with The Center for Houston s Future and Mayor Annise Parker s My Degree Counts initiative and the statewide student success Texas Completes effort. A recent reorganization of departments and responsibilities focuses on the objectives of these and other student success and completion initiatives which in turn is driving a number of system wide and campus projects. Expand Workforce Development & Corporate College Economic factors in our service area, including a significant demand for experienced oil and gas industry workers, are driving an expansion of workforce and corporate college programs at Lone Star College. The construction of a new Energy and Manufacturing Institute on the LSC-University Park campus is one of many examples. Strengthen Operational Efficiencies In response to decreased state funding and unprecedented enrollment growth, Lone Star College aggressively pursues ways to streamline its business operations to make them more efficient. For instance, the automation of labor-intensive processes, the use of self-service tools and the reengineering of business processes are designed to promote productivity and improve services to faculty, staff and students. Our standardization of equipment also increases operational efficiencies by leveraging Lone Star College s buying power, reducing maintenance costs and ensuring computing resources support current academic demands. Pursue Alternative Sources of Funding Decreased state funding continues to be a driving force in higher education and Lone Star College actively seeks alternative sources of funding. Unique partnerships in the public and private sectors provide opportunities to reduce or share costs while maintaining high quality programs. Examples include agreements with entities in Vietnam, Brazil, China and Indonesia. Strengthen Community Colleges in Texas Community college leaders in Texas are shifting their approach and strategy with the Texas legislature to strengthen collaboration and communication and effect change. This new model includes banding together on initiatives like Texas Completes and sharing resources. Office of Technology Services IT Strategy 3
4 IT Strategy The Office of Technology Services contributes to Lone Star College s success by providing exemplary services that promote student success, quality instruction, effective employees, and a thriving community. It starts with guiding principles that inform decision making, includes policies, procedures and metrics to standardize operations and measure performance, and aligns spending and services with institutional needs. Our IT strategy to facilitate Lone Star College s success is to: Provide an infrastructure that promotes growth and innovation Manage finances and resources well Rapidly respond to changing needs Facilitate classroom innovation initiatives Partner with campus leadership to ensure OTS provides appropriate services and to eliminate those that are no longer needed Successfully lead and manage projects Skillfully negotiate licensing agreements and vendor contracts Keep current on emerging technologies Attract and retain highly competent IT professionals with a multitude of skills Guiding Principles A strong set of guiding principles is important to IT decision making because it ensures consistency and clarity of vision. The Office of Technology Services adheres to these guiding principles in decision making: 1. Technology resources and services will be uniform system-wide (Standardization) 2. IT assets and services can be rapidly scaled to support student success (Scalability) 3. The User Experience drives technology decision-making and delivery of services (User Experience) 4. Technology resources and services are reliable and highly-available (Stability, Reliability) 5. Outcomes are measured to maintain accountability (Accountability) 6. The creative use of technology is encouraged and promoted (Innovation) 7. Technology is accessible to faculty, staff and students (Access) 8. Efficiency is increased through the appropriate use of technology (Efficiency) 9. OTS builds and sustains internal and external relationships (Relationships) 10. OTS ethically and responsibly manages IT resources and funding (Stewardship) 11. Data and the entire computing environment is secure (Security) Office of Technology Services IT Strategy 4
5 Governance IT decision making occurs one of two ways at Lone Star College. Decisions related to its Enterprise Resource Planning (ERP) system are made through senior leadership councils with an emphasis on aligning changes to the institution s current strategic initiatives and business drivers and maximizing resources. Decisions related to Lone Star College s enterprise architecture and IT operations are made by the Office of Technology Services leadership team in collaboration with key technology advisory councils: Campus Technology Advisory Council (C-TAC): Is composed of a cross-section of representatives from each respective campus (appointed by the campus president, VPs and deans) and the OTS Executive Director/Director. C-TAC advises the campus OTS Executive Director/Director on strategic educational and administrative priorities of the campus. C-TAC is responsible to identify funding allocation for proposed campus priorities. The OTS Executive Director/Director will serve as a non-voting co-chair. C-TAC will also disseminate information to the campus community to increase awareness of technology decisions and planning. C-TAC will select one of their members to serve as their representative in Sys-TAC. Student Technology Advisory Council (S-TAC): Is composed of three (3) student government or organization leaders from each college (recommended by their campus presidents), and the CIO. This council improves an open line of communication between our students and the OTS leadership. S-TAC will focus on recommendations and prioritization of innovative and upcoming technologies for students. S-TAC will also disseminate information to the student community to sustain awareness of technology decisions and planning. S-TAC will select one of their members to serve as their representative in Sys- TAC. System Technology Advisory Council (Sys-TAC): Is composed of the CIO, the Associate Vice-Chancellor of Campus Services, the six (6) representatives/chairs of C-TAC, one (1) representative of the A-TAC, one (1) representative of the S-TAC, one (1) representative/chair of T-TAC, one (1) representative/chair of the Council for Academic and Student Affairs (CASA), one (1) representative/chair of the VP Administrative Council (VPADs), one (1) representative/chair of the Divisions Operations Managers Council (DOMs), and one (1) representative/chair of the Disability Services Council. The CIO may also bring in other subject matter experts to add value and consultative services to the council. Sys-TAC advises CIO on prioritized system-wide strategic technology initiatives and recommendations. Ad-hoc Committees From time to time it may be necessary for OTS to establish ad-hoc committees to address specific technology-related issues or initiatives. Ad-hoc committees will serve for a definite time and be given a specific project charter by the CIO or campus OTS Executive Director/Director. Office of Technology Services IT Strategy 5
6 Financial Management The Office of Technology Services operates as a cost center and has two main funding sources: Appropriated Budget and Technology Fee. These funds are distributed across seven areas to support ITrelated operating expenses at Lone Star College: Campus Services Funds campus-related operational budgets including computer refreshes, software updates and computing resource maintenance Obligations Pays for lease agreements, software license renewals and maintenance contracts system wide Telecommunications Funds the phone system, long distance and access to the Internet Enterprise Applications Pays for all system wide applications related to the Enterprise Resource Planning (ERP) system Technical Services Funds datacenters, server and network support Service Desk Pays for the OTS/Financial Aid Contact Centers CIO/Business Operations/Client Relations Funds general operations of the department Although many IT-related projects are paid for out of OTS funds, some are not. Furthermore, a recent change to Lone Star College s governance model will see an increase in the number of ERP projects funded from the institution s operating budget rather than individual department budgets. Measuring IT The Office of Technology Services measures services and support in a number of ways. Service Level Agreements (SLAs) explicitly detail what customers can expect from the department in terms of system availability, performance and planned downtime. Key Performance Indicators (KPIs) monitor system performance and availability, among other things, and are used to ensure transparency of IT to the organization. Surveys and focus groups provide feedback on customer satisfaction. Monthly reports to stakeholders on IT projects keep them informed and aware of risks or issues. Financial reports to senior leadership track costs and spending, which also promotes transparency. Office of Technology Services IT Strategy 6
7 IT Services The mission of Lone Star College s Office of Technology Services is to provide exemplary services that promote student success, quality instruction, effective employees, and a thriving community. In our day-to-day operations, we serve Lone Star College s information technology needs in these key ways: Academic Support OTS is focused on the application of technology in the classroom. We collaborate with faculty and instructional leaders on equipment and software standards to ensure faculty teach with current technologies. We use remote management tools and work during off-hours to ensure classroom computers function properly and instruction isn t disrupted. Our technicians provide immediate assistance when technical problems occur during class and in-class help, when needed. Our objective is to provide a stable, reliable learning environment for faculty and students and to maximize their use of technology resources. Examples of academic support include: Standardized, current technologies in classrooms, libraries and labs Immediate in-person classroom technology assistance 24/7 Technology Service Desk support Administrative Systems OTS provides solutions that enhance productivity. We do this in our own department by using management tools, automation, virtualization and standard operating procedures to work efficiently and make the best use of our time. We do this for other departments by seeking technology solutions that automate manual processes, streamline workflows and help staff better learn and perform their responsibilities. We look for ways to eliminate redundancy and boost productivity. Examples of administrative systems include: State-of-the-art administrative system Online IT issue and request system with live chat Communication and online desktop video-conferencing systems Infrastructure Services OTS provides a stable, robust framework of network resources to support Lone Star College s many needs. This includes two state-of-the-art data centers that mirror one another regarding mission critical applications to ensure these services are always available. It also includes one of higher education s largest private clouds. Examples of infrastructure services include: Fully-redundant, high-availability network Robust network security system Server virtualization designed for high-availability Office of Technology Services IT Strategy 7
8 Consulting OTS serves as a trusted advisor to faculty, staff and administrators regarding technology needs and innovative ideas. For instance, we collaboratively pilot new software and devices with faculty for potential use in the classroom. We also participate in the design of new buildings, learning spaces, libraries and classrooms. We bring a wealth of experience dealing with outside vendors that helps with contract negotiations. We stay current on emerging technologies and introduce them to academic and administrative leaders for consideration. We even help people pick their new cell phone. Partnerships OTS cultivates internal and external relationships. Within Lone Star College, we partner with decisionmakers in our academic and administrative departments in a variety of ways to advance the mission and goals of the organization. For instance OTS sponsors a system wide, cross-functional committee that plans and hosts an Instructional Technology Symposium for Lone Star College faculty each year. We also actively participate in Welcome Back activities each semester when faculty return from summer and winter breaks. Outside Lone Star College, we partner with companies and organizations to expand or enhance services to students, strengthen our community ties, and implement innovative ideas. Examples include: Collaborate with academic and administrative leaders to jointly sponsor programs and initiatives Partner with technology vendors on courses, programs and internships for students Partner with outside organizations and businesses to bring innovative solutions to Lone Star College and reduce costs Office of Technology Services IT Strategy 8
9 VISION TO BE THE INNOVATION & SERVICE EXCELLENCE LEADER IN HIGHER EDUCATION PURPOSE Serve the information technology needs of Lone Star College VALUES Leadership Excellence Agility People Speed MISSION Provide exemplary services that promote student success, quality instruction, effective employees, and a thriving community. STRATEGY Strategic Alignment Service Excellence Innovation Security IT Foundation METRICS Efficiency Stewardship Customer Delight Service Performance Contributions PURPOSE VALUES STRATEGY METRICS Serve the information technology needs of Lone Star College through: These beliefs are at the core of everything we do: We pursue a five-prong strategy: We measure achievement of our vision through: ACADEMIC SUPPORT Application of technology in the classroom LEADERSHIP Rally ourselves and others to achieve great results STRATEGIC ALIGNMENT Work on what matters most EFFICIENCY Operational effectiveness ADMINISTRATIVE SYSTEMS Solutions that enhance productivity EXCELLENCE Surprise and delight our customers with our work SERVICE EXCELLENCE Continuously improve STEWARDSHIP Management of resources INFRASTRUCTURE SERVICES Stable, robust framework AGILITY Rapidly change INNOVATION Put great ideas into play CUSTOMER DELIGHT Satisfaction CONSULTING Trusted advisor PEOPLE Treat everyone with respect SECURITY Protect our customers SERVICE PERFORMANCE Key Performance Indicators PARTNERSHIPS Cultivate relationships internally & externally SPEED Respond with urgency IT FOUNDATION Build for innovation CONTRIBUTIONS Build the profession Office of Technology Services IT Strategy 9
10 Architecture The enterprise architecture of technology at Lone Star College is state-of-the-art, mature and robust. The Office of Technology Services built a network that allows customers access to systems and resources 24/7/365 with almost no downtime. The infrastructure is designed to meet Lone Star College s current information technology needs, as well as expand for future needs. Lone Star College s two data centers have been nationally recognized for their energy efficiency and alert systems, management tools and anti-virus software protect Lone Star College s network and data from hackers and viruses. OTS follows established procedures when changes occur including comprehensive communications to impacted customers and it adheres to internationally-recognized ITIL standards regarding incident and problem management. A new, highly-integrated Enterprise Resource Planning (ERP) system supports business operations and an online Portal provides faculty, staff and students access to personalized information and resources. People Staffing in the Office of Technology Services is intentionally lean in order to keep staffing costs at or around 36%. As part of its operational efficiency strategy, the department uses technology solutions like virtualization and remote management tools to keep staffing costs low. The one exception is in our Enterprise Applications area where recruiting and retaining staff with PeopleSoft experience is difficult. Historically, this area has been under-staffed and outsourcing has been used to secure the needed expertise. Partnerships The Office of Technology Services believes strong partnerships with trusted vendors are key to achieving Lone Star College s mission. Benefits to the institution include student internship opportunities, the creation and expansion of technology-related academic programs, and helping shape our partners products and services to better meet our needs. Risks and Issues Risk is inherent to innovation and agility and the Office of Technology Services seeks a balance between maximizing business opportunities within the framework of our strategy and identifying, assessing and minimizing the risks involved. A well-defined risk management process facilitates this in a controlled and transparent manner. Decreased funding, changing organizational needs, legislative mandates, and the size and complexity of projects underscore the importance of risk management. Main risks and how they are managed Below is an overview of the main financial, strategic and operational risks the Office of Technology Services faces and how they are managed. Office of Technology Services IT Strategy 10
11 Funding Risks Decreased state funding continues to be a risk for Lone Star College. To mitigate this, the organization follows an 8-point Strategy to reduce costs without sacrificing quality instruction or services or resorting to lay-offs or furloughs. Lone Star College also actively seeks alternative sources of funding, including providing IT as a shared service. Increased Cost Risks Licensing costs for Lone Star College s Enterprise Resource Planning (ERP) system is expensive and it increases every year, as does the cost of other software licensing, hosted services and consulting services. In addition, as our size increases so does our need to expand Lone Star College s infrastructure. All of these rising costs represent a real risk to the organization. The Office of Technology Services mitigates this risk by using aggressive contract negotiation strategies, centralized purchasing to leverage buying power and standardization of technology to eliminate redundancy and improve management efficiency. Culture Change Risks Lone Star College is undergoing a significant culture change as it responds to business influences. Student success initiatives like Texas Completes and My Degree Counts and the expansion of workforce development programs in other countries are causing organizational restructuring and business process changes. This culture shift represents a risk to OTS that is mitigated through governance, enhanced communications and strengthened partnerships with other departments. Project Risks The Office of Technology Services works on dozens of projects annually. Although in most cases project risks are limited, cost overruns, vendor turn-over and scope creep sometimes lead to problems. These risks are managed by OTS through a mature project management methodology that regularly assesses risks, reports them and manages them. Capacity Risks The Office of Technology is intentionally lean in terms of staffing and it supports a very large and complex organization, so employee burn-out is a very real risk. It is also difficult to retain experienced staff because their skills are more highly compensated in industry. In response to these risks, OTS focuses on staff development and keeping our people happy. We work closely with Human Resources to provide clear career pathways and offer professional development opportunities. We use our mature project management methodology and track key performance indicators in our ticketing system to ensure staff isn t over-committed. Office of Technology Services IT Strategy 11
12 Additional References Lone Star College System Strategic Plan Lone Star College s Information Technology Strategic Plan Lone Star College s Project Management Portfolio Disaster Recovery Plan OTS Communication Plan Information Security Plan Office of Technology Services IT Strategy 12
Information Technology Operations Framework
Information Technology Operations Framework Executive Summary Lone Star College System provides high quality, affordable educational opportunities and services to its students with the vision to be recognized
More informationInformation Technology Strategic Plan 2013-2016
Information Technology Strategic Plan 2013-2016 Executive Summary Lone Star College System (LSCS) is the fastest growing community college system in the country. Its mission is to provide high quality,
More informationTRANSFORM CSCU 2020 PREAMBLE
TRANSFORM CSCU 2020 PREAMBLE A post-secondary education is not only critical for Connecticut residents to achieve personal success but also plays a key role in statewide economic expansion and stability.
More informationIowa State University Proposal for HR-01 ISU HR Operating Model
Iowa State University Proposal for HR-01 ISU HR Operating Model Overview: Iowa State University proposes undertaking the HR-01 ISU HR Operating Model business case to transform the quality, manner and
More informationFAQs Cal State Online
FAQs Cal State Online 1. What is Cal State Online? Cal State Online is a coordinated systemwide collection of services that not only support the delivery of online programs from systemwide campuses but
More informationDOÑA ANA BRANCH COMMUNITY COLLEGE. Strategic Plan. 2003 Revision THIS DOCUMENT REFLECTS FINAL EDITING COMPLETED APRIL 10, 2003.
DOÑA ANA BRANCH COMMUNITY COLLEGE Strategic Plan 2003 Revision THIS DOCUMENT REFLECTS FINAL EDITING COMPLETED APRIL 10, 2003. Table of Contents DABCC Mission Statement....................................................
More informationReleased December 18 th, 2007
THE TEXAS A&M UNIVERSITY SYSTEM OFFICE STRATEGIC PLAN FY 2008-2012 Released December 18 th, 2007 (Updated as of June 16 th, 2008) Table of Contents Mission and Vision 3 Imperative 1: Customer Satisfaction
More informationProvide access to information resources for students.
INFORMATION TECHNOLOGY DIVISION STRATEGIC PLAN MISSION STATEMENT The Information Technology Division provides reliable, contemporary, and integrated technology to support and facilitate teaching, learning,
More informationAddress IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
More informationStrategic Goals. 1. Information Technology Infrastructure in support of University Strategic Goals
Strategic Goals 1. Information Technology Infrastructure in support of University Strategic Goals a. Work toward building a modern data center and providing data services that support campus units and
More informationUsing the Cloud for Business Resilience
Allen Downs IBM Business Continuity and Resiliency Services Using the Cloud for Business Resilience June 20, 2011 1 Agenda Why resiliency matters A successful cloud-based approach to resiliency Moving
More informationInformation Technology Services
Information Technology Services 2015 Annual Report The 2015 Information Technology Services Annual Report Key Performance Indicators (KPIs) and Highlights of the 2014-2015 Academic Year Information Technology
More informationInformation Technology Strategic Plan 2014-2017
Information Technology Strategic Plan 2014-2017 Leveraging information technology to create a competitive advantage for UW-Green Bay Approved December 2013 (Effective January 2014 December 2017) Contents
More informationThe University of Texas at San Antonio. Business Affairs 2016 STRATEGIC PLAN 2007-2016 December 2007
The University of Texas at San Antonio Business Affairs 2016 STRATEGIC PLAN 2007-2016 December 2007 Table of Contents Page 1. Introduction... 3 2. Business Affairs Mission, Vision and Core Values 3 3.
More informationStrategic Plan 2015-2017
Strategic Plan 2015-2017 Page 1 Table of Contents Information Technology Mission... 5 Information Technology Vision Statement... 5 Information Technology Values... 5 The Information Technology s Alignment
More informationTechnology Master Plan 2010-2015 Irvine Valley College
Technology Master Plan 2010-2015 Irvine Valley College Adopted Fall Term 2010 V4.0 Created By: Irvine Valley College Page 1 6/21/2010 Table of Contents Introduction and Overview... 3 Background and Planning
More informationSOFTWARE, STRATEGIES, & SERVICES
SOFTWARE, STRATEGIES, & SERVICES for higher education SOLUTIONS OVERVIEW SINGULAR FOCUS For over four decades, Jenzabar has been dedicated to helping colleges and universities across the world thrive.
More informationFinance Division. Strategic Plan 2014-2019
Finance Division Strategic Plan 2014-2019 Introduction Finance Division The Finance Division of Carnegie Mellon University (CMU) provides financial management, enterprise planning and stewardship in support
More informationFY13 Information Technology Operational Plan
1a: Work toward building a modern data center and providing data services that support campus units and the strategic goals of the University. Create a technical and financial plan for a data center Q1-
More informationUniversity of Hawaii Information Technology Services Strategic Plan May 22, 2015. Looking Forward to 2020 and Beyond [V15-1]
University of Hawaii Information Technology Services Strategic Plan May 22, 2015 [V15-1] I. Introduction This Information Technology Services (ITS) Strategic Plan, Looking Forward to 2020 and Beyond, updates
More informationThe University of Alabama at Birmingham. Information Technology. Strategic Plan 2011 2013
The University of Alabama at Birmingham Information Technology Strategic Plan 2011 2013 Table of Contents Message from the Vice President... 3 About UAB... 4 About UAB Information Technology Meeting needs
More informationInformation Technology Strategic Plan 2013 9/23/2013
Information Technology Strategic Plan 2013 9/23/2013 Unit Mission Statement: Information Technology Shared Services is dedicated to providing unparalleled service and support to the UC Davis College of
More informationAgency Services. Moving Ahead. Agency Services Road Map
Table of Contents Moving Ahead... 2 Service Delivery... 3 Agency-specific Applications... 4 Shared Services... 6 Targets for Initiatives and Outcomes... 7 Outcomes... 8 Cross-walk between the Goals, Strategies
More informationState of Kansas Information Technology Vendor Management Program Executive Summary
State of Kansas Executive Summary In January 2003, incoming Kansas Governor Kathleen Sebelius initiated a performance review of state government. The Budget Efficiency and Savings Team (BEST) initiative
More informationInformation Technology Services. Roadmap 2014-2016
Information Technology Services Roadmap 2014-2016 Introduction This document charts the direction for Humboldt State University s Information Technology Services department over the next three years. It
More informationBuilding a strategic talent management program
Case Study About Alamo Colleges Consisting of five member institutions established between 1898 and 1995, Alamo Colleges serves Bexar County, TX the 17th most populous county in the U.S. It offers associate
More informationA Strategic Vision for Human Resources
DISCUSSION DOCUMENT A Strategic Vision for Human Resources Organizational Possibilities Fitting the Pieces Together November 7, 2007 Costa Mesa, CA Framework Systems Theory Strategic Vision for Human Resources
More informationPROJECT MANAGEMENT SALARY SURVEY 2014
ESI INTERNATIONAL ASIA PACIFIC PROJECT MANAGEMENT SALARY SURVEY 2014 An ESI International study SURVEY OBJECTIVES The inaugural Asia Pacific project management salary survey conducted by ESI International
More informationUNIVERSITY OF MIAMI SCHOOL OF BUSINESS ADMINISTRATION MISSION, VISION & STRATEGIC PRIORITIES. Approved by SBA General Faculty (April 2012)
UNIVERSITY OF MIAMI SCHOOL OF BUSINESS ADMINISTRATION MISSION, VISION & STRATEGIC PRIORITIES Approved by SBA General Faculty (April 2012) Introduction In 1926, we embarked on a noble experiment the creation
More informationUCISA ITIL Case Study on Nottingham Trent University
UCISA ITIL Case Study on Nottingham Trent University 1. Introduction Nottingham Trent University is a large, diverse and vibrant modern university with approximately 24,000 students. Its mission is to
More informationMedIT Strategic Plan. Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions.
MedIT Strategic Plan 2010 2013 Mission: To support excellence in health education, research, and service with innovative and sustainable technology solutions. The UBC Faculty of Medicine and MedIT work
More informationInformation and Communication Technology
Position Description Position Title: Employment Type: Section: Division: Salary Band: Agreement: Reporting To: Enterprise Architect Full Time fixed term ICT Project Services Information and Communication
More informationIT Standards & Contract Management
Appendix F IT Standards & Table of Contents Vision of Action... 2 Background... 3 Goals and Objectives... 4 Projects... 5 Metrics and Measures... 6 F IT Standards & Carol Steffanni Director, MDIT Bureau
More informationNote: NASCA is in the process of collecting the top pain points for 2016.
Formed in 1976, NASCA brings together state general services professionals from the 50 states, the District of Columbia and the U.S. territories to develop creative and timely solutions to issues facing
More informationINFORMATION TECHNOLOGY GOVERNANCE IN PENNSYLVANIA. Executive Summary
INFORMATION TECHNOLOGY GOVERNANCE IN PENNSYLVANIA Executive Summary The Commonwealth of Pennsylvania has launched a comprehensive IT management transformation. This transformation is evolving the IT governance
More informationOIT Cloud Strategy 2011 Enabling Technology Solutions Efficiently, Effectively, and Elegantly
OIT Cloud Strategy 2011 Enabling Technology Solutions Efficiently, Effectively, and Elegantly 10/24/2011 Office of Information Technology Table of Contents Executive Summary... 3 The Colorado Cloud...
More informationStrategic Plan FY 2014-2016
Strategic Plan FY 2014-2016 CONTENTS SUMMARY 3 ACADEMIC SERVICES 4 DATA MANAGEMENT & REPORTING 6 COMMUNICATIONS & COLLABORATION 7 IT SERVICES 8 INFRASTRUCTURE 9 SECURITY 10 BRAND BUILDING 11 INITIATION
More informationWheaton College Technology Plan 2016-2019
Wheaton College Technology Plan 2016-2019 Introduction Technology touches everyone, to some degree, in their personal, academic, and professional lives. Embracing appropriate technologies in support of
More informationOur Mission To provide leadership, resources, and support for academically rigorous graduate study. *************
Our Vision To serve as a model unit of support, service, and stewardship of excellence in graduate education to meet the intellectual, academic, and vocational needs of students in the region and beyond.
More informationFramework Focus Action Items Responsible Parties Goals/Metrics (Best estimates)* Timeline (Best estimates)*
Preface: The U. T. System Board of Regents unanimously adopted A Framework for Advancing Excellence throughout The University of Texas System (Framework) presented by Chancellor Francisco G. Cigarroa at
More informationHow to Build a Service Management Hub for Digital Service Innovation
solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:
More informationEastern Illinois University information technology services. strategic plan. January,
Eastern Illinois University information technology services strategic plan January, 2014 Introduction With the selection of emerging technologies as one of the six themes of the university s recent strategic
More informationOLD DOMINION UNIVERSITY INFORMATION TECHNOLOGY SERVICES 2015-2016 ITS OPERATIONAL PLAN
OLD DOMINION UNIVERSITY INFORMATION TECHNOLOGY SERVICES 2015-2016 ITS OPERATIONAL PLAN OLD DOMI N I ON UN I V E RS I T Y VI S I ON ST A T E ME N T Old Dominion University will be recognized nationally
More informationDouglas County School District. Information Technology. Strategic Plan 2014-17
Douglas County School District Information Technology Strategic Plan 2014-17 Introduction About the Strategic Plan About the Division The goal of the Douglas County School District is to prepare students
More informationUNH Strategic Technology Plan
UNH Strategic Technology Plan Joanna Young, UNH Chief Information Officer - April 2010 People increasingly experience or interact with an organization through a technology lens. Accessible, engaging, responsive,
More information2015-2018 Human Resources Strategic Plan
2015-2018 Human Resources Strategic Plan Welcome to the 2015-2018 Human Resources Strategic Plan. The purpose of this plan is to stabilize and modernize the Human Resources system (people, processes, organization)
More informationTechnology Strategic Plan 2013 2016 Office of Information Technology June 2013
Technology Strategic Plan 2013 2016 Office of Information Technology June 2013 T A B L E O F C O N T E N T S: - Introduction - - Executive Summary - - Terminology - - A Vision for Technology at the City
More informationCONNECTING LIBERAL ARTS EDUCATION AND EXPERIENCE TO ACHIEVE RESULTS. Revision of. THE STRATEGIC PLAN for HOLLINS UNIVERSITY
CONNECTING LIBERAL ARTS EDUCATION AND EXPERIENCE TO ACHIEVE RESULTS Revision of THE STRATEGIC PLAN for HOLLINS UNIVERSITY When the strategic plan was adopted in May 2012, it was developed in response to
More informationFederal Data Centers: The Build vs. Buy Decision
Executive Report Federal Data Centers: The Build vs. Buy Decision How system integrators supporting government agencies should approach IT infrastructure solutions. Why third-party IT infrastructure providers
More informationInformation Technology Plan 2010 2011
Information Technology Plan 2010 2011 September 2010 The FY10-11 IT plan was developed through collaboration with IT staff and engagement with IT governance groups. In the budget-constrained environment,
More informationStewardship of Change in the Public Interest: Diagnosing Challenges and Managing Risk
Stewardship of Change in the Public Interest: Diagnosing Challenges and Managing Risk by Kathryn E. Newcomer The Trachtenberg School of Public Policy and Public Administration The George Washington University
More informationFoundation. Summary. ITIL and Services. Services - Delivering value to customers in the form of goods and services - End-to-end Service
ITIL ITIL Foundation Summary ITIL and s Design s - Delivering value to customers in the form of goods and services - End-to-end ITIL Best Practice - Scalable and not prescriptive - Gathered from Users,
More informationStrategic Solutions that Make Your Work Easier. Projects Made Easier Decisions Made Easier Business Made Easier
Strategic Solutions that Make Your Work Easier Projects Made Easier Decisions Made Easier Business Made Easier Have You Outgrown Your Systems? Buyers Say the Partner and the Product are More Important
More informationCosumnes River College Planning
Cosumnes River College Planning TITLE: Information Technology Strategic Plan, March 2014 OFFICE OF PRIMARY RESPONSIBILITY (OPR): COLLABORATIVE GROUPS: REFERENCED DOCUMENTS: Learning Resources and College
More informationPima Community College District. Vice Chancellor of Human Resources
Pima Community College District Vice Chancellor of Human Resources Pima Community College seeks an innovative and strategic leader as Chief Human Resources Officer (CHRO). For more than 40 years, Pima
More informationTechnology. Accenture Infrastructure Outsourcing Services
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
More informationNex-Tech is now offering their decades of expertise to take your company to the next level.
Wholesale Services Nex-Tech provides an array of enterprise IT solutions, including cloud services, Hosted PBX, network security, physical security and surveillance, network operations monitoring, help
More informationAbout Injazat Data Systems
About Injazat Data Systems Injazat Data Systems is an industry-recognized market leader in the region for secure and business-aligned IT services. Injazat serves a diverse variety of industry sectors,
More informationSTATE BOARD OF EDUCATION Update February 25, 2015. SUBJECT: Florida College System President Jim Henningsen, on behalf of the Council of Presidents
STATE BOARD OF EDUCATION Update February 25, 2015 SUBJECT: Florida College System President Jim Henningsen, on behalf of the Council of Presidents PROPOSED BOARD ACTION N/A AUTHORITY FOR STATE BOARD ACTION
More informationGoal #1 Learner Success Ensure a distinctive learning experience and foster the success of students.
Western Michigan University is committed to being learner centered, discovery driven, and globally engaged as it transitions into the next strategic planning cycle. In the first year of the University
More informationOffice of the Chief Information Officer
Office of the Chief Information Officer Business Plan: 2012 2015 Department / Ministère: Executive Council Date: November 15, 2012 1 P a g e This Page Left Intentionally Blank 2 P a g e Contents The Business
More informationThe Future of Census Bureau Operations
The Future of Census Bureau Operations Version 1.0 April 25, 2013 The Future of Census Bureau Operations Page ii [This page intentionally left blank] The Future of Census Bureau Operations Page iii Document
More informationDefining a Secure Mobile Framework Architecture at DHA
Ms. Janine Oakley, Transition Manager Innovation and Advanced Technology Development Division 2015 Defense Health Information Technology Symposium Defining a Secure Mobile Framework Architecture at DHA
More informationPASB Information Technology Strategy 2015-2019. Information Technology Services (ITS) January 2015
PASB Information Technology Strategy 2015-2019 Information Technology Services (ITS) January 2015 Table of Contents Executive Summary The Need for a New IT Strategy Vision for IT in PAHO Vision Statement
More informationInformation Technology Services 2015-2019 Strategic Plan. Values and Foundational Principles
Information Technology Services 2015-2019 Strategic Plan Our Vision ITS will be an innovative leader and trusted partner in the development and delivery of responsive IT services and support. Our Mission
More informationDivision of Human Resources. Strategic Plan For a Culture of Excellence
Division of Human Resources Strategic Plan For a Culture of Excellence TABLE OF CONTENTS INTRODUCTION... 2 DEPARTMENTAL MISSION STATEMENT ALIGNMENT... 4 HUMAN RESOURCES STRATEGIC DIRECTIONS... 5 HR STRATEGIC
More informationA Strategic Plan for Research Growth at UNC Charlotte
A Strategic Plan for Research Growth at UNC Charlotte Bob Wilhelm August 2013 Background In August 2011, Stephen Mosier retired as Vice Chancellor of Research and Federal Relations. Bob Wilhelm was appointed
More information2015 ANNUAL REPORT CHIEF INFORMATION OFFICER UNIVERSITY OF VIRGINIA
Summary In FY2014-15, goals for the CIO areas were aligned around two areas: the Cornerstone Plan (particularly Pillar V, Organizational Excellence, and Pillar II, Research Infrastructure and Services)
More informationFall 2014. January. February. March. April. May. June & July. August November. December
Oswego State Draft Information Technology Strategic Plan November 17, 2015 Fall 2014 January February March April May Strategic Planning Steering Committee formed Events & Meetings planned Strategic Planning
More informationInformation Technology Governance: Key Success Factors
Information Technology Governance: Key Success Factors Tim Brooks VP & CIO Saint Louis University AITP September 22, 2011 Tim Brooks - Saint Louis University 1 Discussion Points What is IT Governance?
More informationOne Source...Many Resources Making HR & Benefits Easy
HR, BENEFITS, & PAYROLL TECHNOLOGY MODEL FLEXIBLE HR, BENEFITS, & PAYROLL SOLUTIONS CO-SOURCED TO ENSURE SUCCESS HR, Benefits, & Payroll Consulting Consultation to identify new technologies that are available
More informationERP. Key Initiative Overview
Jeff Woods Research Managing Vice President This overview provides a high-level description of the ERP Key Initiative. IT leaders can use this overview to better understand what they need to do to prepare
More informationQUALITY ASSURANCE POLICY
QUALITY ASSURANCE POLICY ACADEMIC DEVELOPMENT & QUALITY ASSURANCE OFFICE ALPHA UNIVERSITY COLLEGE 1. BACKGROUND The Strategic Plan of 2003-2005 E.C of Alpha University s defines the direction Alpha University
More informationTexas State Library and Archives Commission. Information Technology Detail. August 26, 2010
Texas State Library and Archives Commission Information Technology Detail 82 th Regular Session, Agency Submission, Version 1 August 26, 2010 PAGE: 1 of 6 5005 ACQUISITN INFO RES TECH 4 Computer Resources/Network
More informationCo-operative Education and Internship Handbook. Revised April 20, 2016
Co-operative Education and Internship Handbook Revised April 20, 2016 1 Form Originating Office: Vice President of Academic Affairs Revised April 20, 2016 TABLE OF CONTENTS Page Introduction...3 Bay College
More informationERP Survey Questionnaire
0 ERP Survey Questionnaire Thank you for your participation in the EDUCAUSE study of Enterprise Resource Planning (ERP) systems. The survey is a key part of a major study on ERP in higher education in
More informationCampus Network Planning and Technical Assistance Overview
Campus Network Planning and Technical Assistance Overview WHAT IS THE PURPOSE OF A NETWORK? Networks are part of the California College Pathways (CCP) Initiative s strategy to expand college and career
More informationOffice of the Superintendent of Schools MONTGOMERY COUNTY PUBLIC SCHOOLS Rockville, Maryland. May 30, 2013
DISCUSSION 5.0 Office of the Superintendent of Schools MONTGOMERY COUNTY PUBLIC SCHOOLS Rockville, Maryland May 30, 2013 MEMORANDUM To: From: Subject: Members of the Board of Education Joshua P. Starr,
More informationNursing Strategic Plan. Fiscal Year 2015. Shaping the Future of UCLA Nursing at Ronald Reagan UCLA Medical Center
Nursing Strategic Plan Fiscal Year 2015 Shaping the Future of UCLA Nursing at Ronald Reagan UCLA Medical Center The strategic plan of the Ronald Reagan UCLA Medical Center Department of Nursing aligns
More informationEffective Practices in Fully Online Higher Education Programs
Effective Practices in Fully Online Higher Education Programs PRELIMINARY FINDINGS SUMMARY Education institutions of all shapes and sizes are taking a serious look at fully online programs as a strategy
More informationAnnual Report on the Virginia Plan for Higher Education. State Council of Higher Education for Virginia
0 Table of Contents Overview... 2 Objective: Be the Best-Educated State by 2030... 2 Goals in Support of The Virginia Plan... 3 2015 Activities to Support The Virginia Plan... 4 Measures and Targets: Baseline
More informationIBM Information Technology Services Global sourcing.
IBM Information Technology Services Global sourcing. Move with agility and challenge competitors worldwide. Globalization. Growth. Compliance.» The challenges that you face today in the financial services
More informationCMDB and its Role in Transformation
CMDB and its Role in Transformation 2 CMBD and its Role in Transformation Contents Foreword from Richard Pharro, CEO, APMG 3 Introduction 4 Setting the Scene 5 Implimentation 6 People, Process, Technology,
More informationProject Management Office Charter
Old Dominion University Office of Computing and Communication Services Project Management Office Charter Version: 1.0 Last Update: February 18, 2010 Created By: Anthony Fox, PMP OCCS Project Management
More informationIT Help Desk Management Survey Questionnaire January 2007
IT Help Desk Management Survey Questionnaire January 2007 Thank you for participating in the IT Help Desk Management study being conducted by the EDUCAUSE Center for Applied Research, or ECAR. This survey
More informationFINANCE AND TREASURY OPERATIONS
2013-2018 FINANCE AND TREASURY OPERATIONS Strategic Plan Vision Statement Finance and Treasury Operations is a strategic and proactive provider of superior, state-of-the-art services and information to
More informationTexas State University University Library Strategic Plan 2012 2017
Texas State University University Library Strategic Plan 2012 2017 Mission The University Library advances the teaching and research mission of the University and supports students, faculty, and other
More informationAudience: FAA Administration and partners with Service Level Agreements FAA Strategic Goal(s) Alignment:
UWM IT STRATEGIC FOCUS October 2013 STRATEGIC FOCUS DETAILS Develop Annual IT Strategic Status Report DESCRIPTION Inform the UWM community about central and distributed IT activities within a budgetary
More informationIT@CSUEB: Strategic Plan for IT 2007-2011
IT@CSUEB: Strategic Plan for IT 2007-2011 DRAFT May 3, 2007 California State University, East Bay Table of Contents Page Introduction 3 Strategic Imperatives Imperative A Solid Foundation of IT Infrastructure
More informationBurlington IT Business Strategy
THE CITY OF BURLINGTON INFORMATION TECHNOLOGY BUSINESS STRATEGY 2009-2011 2 P a g e I T B u s i n e s s S t r a t e g y Burlington IT Business Strategy Table of Contents 1.0 Executive Summary 3 2.0 Overview
More informationStrategic Plan for Technology 2015-2020
Florida Gulf Coast University Strategic Plan for Technology 2015-2020 Information Resource Committee I. Overview of the Process Information Resource Committee In the Fall of 2014, the Planning and Budget
More informationstate of south dakota Bureau of Information & Telecommunications Provide a Reliable, Secure & Modern Infrastructure services well-designed innovative
Strategic Plan 2015-2017 state of south dakota Bureau of Information & Telecommunications 1GOAL ONE: Provide a Reliable, Secure & Modern Infrastructure services security technology assets well-designed
More informationIntroduction and Overview
Introduction and Overview The last strategic plan for international education at Salisbury University covered the years 1999-2004. It was prepared by an ad-hoc committee of the Faculty Senate. The plan
More informationOffice of Undergraduate Education Strategic Plan
1 Office of Undergraduate Education Strategic Plan Letter from the Dean The Office of Undergraduate Education (UE) at The Ohio State University is located in the Office of Academic Affairs, and assumes
More informationPREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK
MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and
More informationCreating a Customer Advisory Board Overview and Checklist by Clearworks
Creating a Customer Advisory Board Overview and Checklist by Clearworks Customer insight programs play an important role for both B2B and B2C companies. The programs advise everything from new product
More informationWhite Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard
White Paper Case Study: How Collaboration Platforms Support the ITIL Best Practices Standard Abstract: This white paper outlines the ITIL industry best practices methodology and discusses the methods in
More informationInformation Technology Strategic Plan
Information Technology Strategic Plan IT Strategic Plan Benefits Establishes strategic IT goals, assures corporate alignment Benefits of executive/it engagement in plan development Sets an agreed vision
More informationAchievement, Innovation, Community: The University of Baltimore Strategic Plan 2014-17
Achievement, Innovation, Community: The University of Baltimore Strategic Plan 2014-17 Mission The University of Baltimore provides innovative education in business, public affairs, the applied liberal
More informationSchool of Accounting Florida International University Strategic Plan 2012-2017
School of Accounting Florida International University Strategic Plan 2012-2017 As Florida International University implements its Worlds Ahead strategic plan, the School of Accounting (SOA) will pursue
More information