Job Description Business Analyst/Programmer

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1 Job Description Position Title: Department: Reports To: Business Analyst Programmer Business Solutions Manager Purpose Under the direction of the Business Solutions Manager the Business Analyst / Programmer s (BAP) role is to work with clients to determine requirements and create and implement solutions. The BAP gathers requirements, plans, develops, tests, implements and documents efficient business, financial and operations systems in support of core organizational functions and business processes. The Business Analyst / Programmer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of systems investments. The Business Analyst / Programmer will also assist in performing various tasks associated with the resolution of issues as they pertain to the County s Computer Information Systems. Responsibilities Commercial Off The Shelf (COTS) Software Support Support and installation (with support of 3 rd party support) of backend integrations of County owned client server software, specifically Accounting, Maintenance Management, HR, Planning and GIS software. Provide 3 rd level support to IS Coordinators and Help Desk Analyst on SQL based applications. Grey County technical lead for Grey Docs Document Management System Server Software Support Assess, install, test compatibility, and maintain web and database centric applications Job Description Business Analyst/Programmer Revised: February/2014 Page 1

2 Documentation Creates and updates client and server side documentation and procedures System Security Responsible for maintaining systems and applications security so County data is kept secure and private. Assess Business Requirements Work with project leads in County departments to define requirements for technology projects Programming and Web Development Adapts and creates software, leveraging the Drupal content management system, and the Grey Docs Document Management System (currently Oracle ECM). Working Conditions Generally works in an office environment, with some travel throughout the corporation. Position requires intense concentration on screens and text for research, development, trouble shooting and other activities. Work is subject to some interruption. Business Analyst / Programmer must be available, often on short notice, to locate and repair problems and malfunctions with software and provide advice to users. Business Analyst / Programmer may be required to work in confined space or above ceiling height on occasion. Usual working hours are based on thirty-five per week core hours. Contacts Internal Working Relationships The position works closely with users at all levels throughout the organization, often on long projects with complex subject matter. External Working Relationships External working relationships involve the County s network support contractors, other suppliers and agencies. The IT Department staff represents the County in the maintenance of the system s integrity, while ensuring that provincial (e.g. Ministry of Community and Social Services and Ministry of the Attorney General) requirements are met. Revised: February 2014 Page 2

3 Knowledge and Skill Graduation from a three year Computer Programmer Analyst program at a recognized College of Applied Arts and Technology (or equivalent), with a minimum of 3 years experience working in a large network environment, preferably municipal. Formal training must be augmented with a demonstrated knowledge of current concepts, programs, methods and technologies in the technology field. Particular knowledge of MSSQL database management T-SQL, Postgres SQL and a broad knowledge of software programming and capability (specifically relating to Drupal, Oracle Idoc and Microsoft technologies). Strong interpersonal skills, with emphasis on understanding business processes of non-technical people. The ability to interpret and translate between technical issues and business requirements such that all stakeholders have a common vision of the objective to be achieved that can be understood and used effectively. Comprehensive knowledge of programming principles and a sound working knowledge of both structured and object oriented programming. Complex projects are reviewed by supervisor for soundness of approach and technical decisions. Job requires referring complex problems in clarifying client requirements, and conflicts in data management requirements to project leader or supervisor. Maintains knowledge of GIS technology specifically ESRI server technologies Position provides database and programming support to the GIS Coordinator. Experience with current versions of the Windows Server Operating System will be considered an asset. Experience with current versions of the Linux Operating System will be considered and asset. Valid Class G driver s license. Maintains awareness of trends and issues in the IT field, to the extent possible when technological prospects are developing at blinding speed. Keeps skills and knowledge up to date through courses, seminars and selected reading. Responsible as an employee, for good occupational health and safety practices. Performs other related duties that are assigned by the Manager of Business Solutions and the Director of. Impact of Error Significant consequences in the event of loss or corruption of data, and/or in staff productivity. Technical, training, communication and administrative errors would disrupt the County s network system and corporate data. Revised: February 2014 Page 3

4 Position Title: Department: Business Analyst Programmer Job Description: Attachment Scope and Responsibilities Scope of Activities Many information systems are driven by technology. The corporation relies on this position to maintain (systems and software) reliability, timeliness, security and accessibility. The position is expected to support the work of operating departments, corporate management and its services and provide third level support on core client server software to IS Coordinators. The position provides mentoring and guidance to Admin / Web Coordinator on web programming and development. It is controlled by contemporary standards of technology management, corporate policy and management and communication practices. 1. Commercial Off The Shelf (COTS) Software Support The Business Analyst / Programmer position is the internal third level support for the following client server (SQL based) software; Grey Docs Document Management System Microsoft Dynamics GP Bellamy Asset Management System GIN Yardi ESRI ArcGIS Server HRIS (HRWare) Mr. Compliance Automatic Vehicle Location (ACE, Digimap) The Business Analyst / Programmer position is the technical lead for the following software: Grey Docs Document Management System Microsoft Dynamics GP Bellamy Asset Management System GIN 2. Server Software Support Revised: February 2014 Page 4

5 To ensure the stable operation of both third party and in-house computer software. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing Web Server (IIS and Apache) and Database Server software. This will also involve analyzing and resolving end user software program and connectivity issues in a timely and accurate fashion, and provide end user training where required. 3. Assess Business Requirements Provide support to departmental project lead to undertake the analysis and study of systems (including the preparation of management reports, external verification checks, audit trail procedures and programming specifications) based on user requirements and corporate objectives. Provide support to departmental project lead and consult with staff and third party vendor staff in the development of systems and procedures or in revising methods for obtaining and standardizing input and output data. 4. Documentation To develop written information about the organization s computing systems that aid in their development, use, and support. To carefully document all processes for the purposes of disaster recovery. This information must be maintained as technologies and procedures evolve. Outputs will include a range of documents to be read by both technical and non-technical personnel across all departments. 5. System Security The County s organizational security posture must always be maintained. COTS software must be configured to conform to County security policy. Software that is developed and modified must be done in accordance with County security policy and always consider that the data under the care and control of the county be kept secure and private. 6. Programming and Web Development Provide second level support to IS Coordinators that utilize scripting to aid in network and software management. The IT Department supports all County Web sites (Tourism, Museum and Corporate). Business Analyst / Programmer uses programming skills to modify existing COTS software and create software if needed. Skills required include: Knowledge of Oracle Content Server (Stellent) development techniques including Idoc Script and component architecture, basic Java development Intermediate to advanced experience with Drupal 7 or later Revised: February 2014 Page 5

6 Intermediate to advanced experience with ColdFusion 8 or later is an asset (we are migrating to Drupal) Familiar with XHTML, CSS, Javascript, PHP and AJAX web technologies Some experience with Ruby and Sass Experience with Javascript libraries such as ExtJS and Dojo would be an asset Familiar with Web Accessibility Standards ArcSDE and ArcGIS Server programming experience MSSQL Administration and T-SQL skills Postgres SQL Administration IIS Web Server Administration, Apache and Tomcat administration Basic Microsoft.NET skills Provide support to departmental project leads to assist in the development and maintenance of systems, including in-house and third party software systems, using various tools and languages, file servers and/or related equipment. Provide support to the GIS Coordinator and Web Coordinator. Revised: February 2014 Page 6

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