Monthly Report January 2006

Transcription

1 Call Count by County Other Counties 2% Macomb 7% 10% Oakland 12% Wayne 69% County January 2006 Percent of Total County Population Percent of County Population Wayne 3,873 68% 2,016, Oakland % 1,213, Macomb 393 7% 822, Other Counties 140 3% Not Reported % Total Answered 5,665 94% Abandoned/Lost Calls 391 6% Total Calls 6, % YTD Total Answered Abandoned/Lost Total Calls 5,665 94% 391 6% 6, % United Way is a partnership between United Way for Southeastern Michigan, Neighborhood Service Organization, The Information Center, Inc., The Detroit Public Library, Macomb Crisis Center and Common Ground Sanctuary. Additional information regarding this report or United Way services can be requested by ing doug.plant@uwsem.org or by calling (313)

2 15% 861 Calls by Gender Male 17% 989 Female 68% 3,815 Calls by Age Range 0 to to Age Range 13 to to to and over

3 Calls by Ethnicity African-American White/Caucasian Hispanic Arabic/Chaldean Other 1, ,518 2,915 Referred by Source Agencies Previous Caller Family/friends Newspaper Radio/TV Phone Book Utility Company UWSEM Publ. Website Other ,952 3

4 Top 20 Service Requests Wayne Rank # % Utility Assistance 1 2, Food Pantry Rent Information Only Clothing Weatherization Job Search Furniture/Appliances Mortgage Payment Home Rehab/Repair Legal Aid Temp. Financial Asst VITA Program Sites Homeless Shelters Clinics/Med. Assistance Prescription Asst Dental Care Counseling Services Volunteer Opportunities Transportation Oakland Rank # % Utility Assistance Food Pantries Legal Aid Temp. Financial Asst Information Only Housing Prescription Asst Mortgage Payment Shelters Job Search Volunteer Opportunities Dental Care Furniture/Appliances Clothing Clinics/Med. Assist Transportation Rent Donations Counseling Services Home Repair/Rehab Macomb Rank # % Utility Assistance Rent Food Pantries Job Search Shelters Temp. Financial Assist Adult/Child Mentoring Programs Legal Aid Mortgage Payment Clothing Prescription Assist Ramp Volunteer Opportunities Clinics/Med. Assist Weatherization Home Repair/Rehab Medical Transportation Child Care Assistance Information Only Dental Care

5 Top 20 Referrals Provided Wayne Rank # % T.H.A.W. Sites 1 2, Michigan Dept. of Human Services 2 1, Mother Waddles Perpetual Mission Salvation Army St. Vincent de Paul ACCESS Child Care Coord. Council of Det/Wayne Wayne Metro Mich. Dept. of Labor Detroit Dept. of Human Services DTE Energy Crossroads of Michigan Detroit Area Agency on Aging Lighthouse Mission UWSEM (ramps/publications) Legal Aid and Defender Wayne County Neighborhood Legal Jewish Vocational Svcs Capuchin Soup Kitchen Wayne County V.A Oakland Rank # % T.H.A.W. Sites Michigan Dept. of Human Services Mother Waddles Perpetual Mission St. Vincent de Paul Salvation Army Child Care Coord. Council of Det/Wayne Wayne Metro Lighthouse Emergency Services ACCESS UWSEM (ramps/publications) DTE Energy Children and Youth Initiative of Det/Wayne Legal Aid and Defender Lighthouse Mission Mich. Dept. of Labor Wayne County Neighborhood Legal Crossroads of Michigan Area Agency on Aging 1B Detroit Dept. of Human Services O.L.H.S.A Macomb Rank # % T.H.A.W. Sites Mother Waddles Perpetual Mission Michigan Dept. of Human Services St. Vincent de Paul Salvation Army UWSEM (ramps/publications) Lighthouse Emergency Services Wayne Metro ACCESS Children and Youth Initiative of Det/Wayne Legal Aid and Defender Lighthouse Mission Detroit Rescue Mission Mich. Dept. of Labor Wayne County Neighborhood Legal Crossroads of Michigan Detroit Dept. of Human Services O.L.H.S.A <1 Wayne County V.A <1 Coalition on Temp. Shelter <1 5

6 Call Activity Jan 05 Jan 06 Goal Activity by Shift 7am-5pm 5pm-10pm 10pm-7am Calls Answered 4,327 5,665 n/a Calls Abandoned 1, n/a Total Calls 5,769 6,056 n/a 5, Answered % 75% 94% 90% Abandoned % 25% 6% 10% Average length of call n/a 5:05 <6 mins Average answer delay n/a 15 secs <60 sec Quality Assurance Average Monitoring Scores ActualGoal Individual n/a 90% >85% Peer Review n/a 90% >85% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total ,769 4,334 4,065 3,898 3,887 3,361 3,288 4,951 6,314 8,316 8,163 9,030 65, ,056 % Change 5% United Way is a partnership between United Way for Southeastern Michigan, Neighborhood Service Organization, The Information Center, Inc., The Detroit Public Library, Macomb Crisis Center and Common Ground Sanctuary. Additional information regarding this report or United Way services can be requested by ing doug.plant@uwsem.org or by calling (313)