VOICE OVER INTERNET PROTOCOL SERVICE BUSINESS DEVELOPMENT IN THAILAND: A STUDY OF MARKET OPPORTUNITIES AND SERVICE CAPABILITY FOR CAT TELECOM

Size: px
Start display at page:

Download "VOICE OVER INTERNET PROTOCOL SERVICE BUSINESS DEVELOPMENT IN THAILAND: A STUDY OF MARKET OPPORTUNITIES AND SERVICE CAPABILITY FOR CAT TELECOM"

Transcription

1 VOICE OVER INTERNET PROTOCOL SERVICE BUSINESS DEVELOPMENT IN THAILAND: A STUDY OF MARKET OPPORTUNITIES AND SERVICE CAPABILITY FOR CAT TELECOM By Rung-A-Roon Khongdee SIU THE: SOM-MSM

2 VOICE OVER INTERNET PROTOCOL SERVICE BUSINESS DEVELOPMENT IN THAILAND: A STUDY OF MARKET OPPORTUNITIES AND SERVICE CAPABILITY FOR CAT TELECOM A Thesis Presented By Rung-A-Roon Khongdee Master of Science in Management School of Management Shinawatra University March 2007 Copyright of Shinawatra University

3

4 Acknowledgments This research has been conducted at Shinawatra University, under the supervision of Assoc.Prof. Dr. Chuvej Chansa-ngavej of the School of Management at Shinawatra University. I would like to thank Assoc.Prof. Dr. Chuvej Chansa-ngavej, Asst. Prof. Dr. Pacapol Anurit, Dr. Chanchai Bunchapattanasakda and Asst. Prof. Dr. John Walsh for their kindness, advice, and encouragement and for giving me the opportunity to do this study. Special thanks are also due to Prof.Dr. Brain Corbitt, Professor of Management Information Systems, RMIT University, the External Examiner, for his invaluable and insightful comments. Finally, I would like to take this opportunity to express my gratitude to Shinawatra University for the tuition-fee waiver and the research support scholarships, without which this research would not have been possible. i

5 Abstract This research focuses on the Voice over Internet Protocol service (VoIP) business development in Thailand by using a case study of market opportunities and service capability for CAT Telecom PCL. It is based on standardized open-ended interviews using a structured questionnaire with seventeen participants who are directly or indirectly related to the VoIP service. These interviews are summarized using content interpretation and the results are analyzed to find out the market opportunities and service capability for CAT Telecom to succeed in Thai market. The study shows that the existing VoIP service provided by CAT Telecom did not have enough variety and quality for customer needs, the price was reasonable but higher than market price, the sales promotion was perceived by customers but it did not quite reach to target customers, and the distribution channel was convenient for customers, especially e-payment and ATM banking channel. Hence, it was found that the company had not appropriately and effectively utilized VoIP service in terms of : - Product, Price, Place, and Promotion of the marketing mix. Moreover, the result depicts that customers perceived the benefits of VoIP service with regarding to : - Customer value and benefits, Cost to customer, Convenience, and Communication. In summary, the VoIP service as offered by CAT Telecom did not have adequate service capability in the market. From the findings of the research, possible solutions that corresponded to the marketing mix are : - the distribution channel for VoIP service should be a virtual channel that emphasizes the ease of finding the web site with the user-friendly web atmosphere; a bundle of service is needed for the product that leads to customers feeling satisfied in terms of total broadband service solution; the price of VoIP service should be as low as possible to compete with other providers in the market as the consumers have a perception that prices should be lower; and the promotion of VoIP should be advertised on websites, though the sending of activities messages to customer and target customers; also offering alternatives such as the telemarketing, , and pop-ups. These, it is agreed are more effective ways to communicate with customers and target customers. ii

6 Keywords: Voice over Internet Protocol service VoIP Telecommunication Market opportunities -- Thailand Business development CAT Telecom iii

7 Title Table of Contents Page Acknowledgments Abstract Table of Contents List of Figures List of Tables i ii iv vii viii Chapter 1 Introduction 1.1 Background of the Research Internet development and the voice telephony market Trend of Voice over Internet Protocol (VoIP) in Thailand Company background Structure of organization History of CAT Telecom Public Company Limited (CAT Telecom) Present trends and future developments VoIP services provided by CAT Telecom VoIP service offered by competitors Problem Statements Research Objectives Expected Results Scope of the Research Research Methodology Conceptual Framework Propositions Research Procedures Outline of the Research 12 iv

8 Chapter 2 Literature Review 2.1 Literature Review on VoIP Literature Review on Marketing Literature Review on Service Quality Research Propositions 18 Chapter 3 Research Methodology 3.1 Introduction Qualitative Research Method Types of Qualitative Research Paradigms Positivist research Interpretive research Critical research Case study research The Research Applied in This Study Design of the Questionnaire for the Interviews with Users Purpose of the sections in the VoIP service business development in Thailand Details list of questions in each section Questions for CAT Staff The Questionnaire Interview Sample Interview Process and How the Results were Derived 31 Chapter 4 Results and Data Interpretation 4.1 Demographic Information of Questionnaire Interview Participants Nationality Gender Age Education level Data Interpretation A Summary of CAT Staff Interviewing 49 v

9 Chapter 5 Conclusion, Discussion and Recommendation 5.1 Conclusion on the Findings from Interviews Findings of the Study Demographic profiles of respondents Results of questionnaire survey Research Implications Research Difficulties and Limitations Recommendations for Further Research 67 References 68 Appendices Appendix A VOIP Service 72 Appendix B Letter for Interview 87 Appendix C VoIP Service Business Development Questionnaire 88 Appendix D Results of Interviewing 92 Appendix E IP Phone Diagram 106 Biography 108 vi

10 List of Figures Title Page Figure 1.1 Organizational Structure of CAT Telecom 5 Figure 1.2 Conceptual Framework 11 Figure 2 Research Framework of VoIP Service Business Development 19 Figure 3 Underlying Philosophical Assumptions for Qualitative Research 25 Figure 4 Current VoIP Situation Faced by CAT Telecom 52 Figure 5.1 Nationalities of Respondents 55 Figure 5.2 Genders of Respondents 56 Figure 5.3 Ages of Respondents 57 Figure 5.4 Education Levels of Respondents 58 Figure E IP Phone Diagram 106 vii

11 List of Tables Title Page Table 4.1 Demographic Characteristics of Respondents 32 Table 4.2 Frequency Distribution by Nationality 33 Table 4.3 Frequency Distribution by Gender 33 Table 4.4 Frequency Distribution by Age 33 Table 4.5 Frequency Distribution by Education Level 34 Table 4.6 Result of Question 1 36 Table 4.7 Result of Question 2 37 Table 4.8 Result of Question 3 37 Table 4.9 Result of Question 4 38 Table 4.10 Result of Question 5 39 Table 4.11 Result of Question 6 40 Table 4.12 Result of Question 7 40 Table 4.13 Result of Question 8 41 Table 4.14 Result of Question 9 42 Table 4.15 Result of Question Table 4.16 Result of Question Table 4.17 Result of Question Table 4.18 Result of Question Table 4.19 Result of Question Table 4.20 Result of Question Table 4.21 Result of Question Table 4.22 Result of Question Table 4.23 Result of Question Table 4.24 Result of Question Table 4.25 Result of Question Table 4.26 Result of Question viii

12 Table 4.27 Result of Question Table 4.28 Result of Question Table 4.29 Result of Question Table 4.30 Result of Question Table 4.31 Result of Question Table 4.32 Result of Question Table 4.33 Result of Transcript of the Interview with CAT Staff 50 Table 5.1 The 4Ps/4Cs Adapted and Summarized for VoIP Service by CAT 62 Table 5.2 Important Features of VoIP Service Development 65 ix

13 Chapter 1 Introduction 1.1 Background of the Research The environment of traditional PSTN (Public Switched Telephone Network) networks is different from open architecture of the Internet Protocol (IP) which holds the promise of rapid deployment of innovative services and efficient integration of various technologies such as web, gaming, and messages with the basic voice service. Based on this vision, in the past few years VoIP technologies have been hailed as the killer application for the Internet and the savior of the so-called new economy. The introduction of the Internet protocol in many national and international networks over the past 7 years reflects a number of broad trends in the overall evolution of both global and national information infrastructures. One of these trends is the emergence of a much more vibrant market for long-distance and international calls. There is even a hint of the excitement and chaos of a real market-place with new buyers and sellers rapidly entering, new products and prices being offered monthly, if not daily. Many countries ban IP telephony completely, yet IP calls can be made to almost any telephone in the world. Many public telecommunication operators (PTO) are establishing their own IP telephony services, and/or using IP-based networks as alternative transmission platforms. If all the traditional operators will be able to find a place in this new, open-air market, remains to be seen. However, the early and rapid adapters stand the best chance of sustaining themselves in this new environment while the wait and see group may gradually witness their customers exiting and their traditional markets eroding (Lee, 2006). According to IBM Global Technology Services (2007) the anticipated sunset of traditional telephone technology and the shift to Voice over IP (VoIP) will likely drive a number of business benefits reduced cost being chief among them though many of these benefits may not be apparent to users. People will continue using telephones in the way they always have if telephone are all they offered. However, broader changes in IP-based communications can enable organizations to give their employees communications capabilities beyond telephones and received significantly more business benefits in return. The advent of IP-based communications supporting voice, video and data-known variously as converged communications or unified communications ushers in a broad 1

14 range of enhanced communications based on the convergence and integration of devices and networks. This shift can profoundly affect the way people live and work. Also, it can enable improvements in communications, collaboration, productivity, customer service and more-creating integrated business communications that can foster business advantages that far outweigh lowering the cost of the phone Internet development and the voice telephony market. The important factors for the growth of hi-speed internet (known as broadband) are not only internet consumption for content such as game online but also voice over Internet Protocol now widely used. This rapid growth has led to lower equipment and appliances cost. With the technology of Internet Protocol Network, the voice communication, or use of Internet Telephone has effectively been made more economical. There are various solutions of VoIP such as PC-to-PC, PC-to-Phone and Phoneto-Phone (both wireline and wireless). Phone-to-Phone solution is convenient for users because they only need to connect the VoIP device to Internet connection in the alwayson mode and then they can make use of VoIP Phone immediately. In Thailand, at least the setting of VoIP gateway for consumers for commercial use is illegal. However, VoIP in organization or personal use is not classified as legal. Generally users understand that they can use VoIP by themselves since the current software technology enables people to communicate in both Video and Voice modes via personal computers or phones. The driver for wider use in VoIP is liberalization of the telecommunication industry or the government will allow the VoIP usage for organizations and individuals flat rates of always-on internet connection for unlimited usage of domestic and international content Trend of Voice over Internet Protocol (VoIP) in Thailand. The factors that drive the growth of VoIP especially IP telephony in the market according to Trend of Voice over Internet Protocol ( Trend of Voice over Internet Protocol, 2001) are as follows: 2

15 The opportunity to communication worldwide via Internet or Intranet with lower price than traditional telephony Advanced telecommunication development for VoIP Adoption of personal computers in daily life in the past 10 years and the increase in the number of Internet users that has led to VoIP popularity The applications on IP network that have continuously been developed and resulted the convergence of data and voice communication. Reduced cost owing to the advancement of CPU ( Central Processing Unit) Worldwide portability with one number for voice, fax and data, no matter where a person is. E-Commerce continuously grows as the consumers need quality of service and interaction; and Market size of wireless communication users is going to expand and they need flexibility to use service with inexpensive price, therefore this market becomes the business opportunity of VoIP. In Thailand, according to the Telegraph and Telephone Act of 1934, the government has a statutory monopoly in the ownership and operation of a public telecommunications network. Thus, the two State-owned carriers namely, the Communications Authority of Thailand (CAT) and the Telephone Organization of Thailand (TOT) are monopolies in local and international call services respectively. During the rapid expansion of the Thai economy in the early 1990s, it became evident that TOT and CAT alone could not expand their services to meet the surge in demand. To circumvent legal restrictions, a number of build-transfer-operate (BTO) concessions were granted to private companies. These concessions allowed the state agencies (as concession providers) and the private companies (as investors of network construction and service providers) to share monopoly benefits by revenue or profit-sharing schemes. These concessions have led to a limited competition in the telecommunications market (International Telecommunication Union [ITU], 2006). 3

16 CAT Telecom has announced their intention to introduce IP-based voice services. In fact, CAT services are for customers with domestic long-distance and international Telephone services Company background. Company Name: CAT Telecom Public Company Limited Alias Name: CAT TELECOM Address: 99 Chaeng Watana Rd., Laksi, Bangkok Thailand Vision: To successively attain worldwide leadership in response to our customers needs with highest satisfaction. Mission: To add stock value for shareholders and customers by providing outstanding telecom services with competitive price in the market. Employees: Estimated at 5,800 people Structure of organization. The organizational structure of CAT Telecom is shown in Figure

17 Board of Directors Audit Committee Executive Committee Office of the President President Internal Audit and Risk Management Office of the Company Secretary Senior Advisors /Advisors Crime Suppression Department Senior Executive Vice President (Administration) Senior Executive Vice President (Finance) Senior Executive Vice President (Marketing and Sales) Senior Executive Vice President (Corporate Strategy) Senior Executive Vice President (Network Operations) Senior Executive Vice President (Business Partners) Figure 1.1 Organizational Structure of CAT Telecom (adapted from 2006) History of CAT Telecom Public Company Limited (CAT Telecom). Today, CAT Telecom has successively provided all kinds of telecommunication services and other related services, both locally and globally. According to Royal Thai Government s Cabinet approval, on July 8, 2003, CAT Telecom has been corporatized with an initial registered capital of 10,000 million baht, consisting of 1,000 million 10- baht ordinary shares effective August 14, Additionally, CAT Telecom became a fully-fledged member of the business community and conducts its business independently, under the Ministry of Information and Communication Technology (ICT), inclusive of the public offering at the Stock Exchange of Thailand (SET). 5

18 1.1.6 Present trends and future developments. Currently, CAT has not been protected from competition. In recent years, CAT has seen its revenue eroded by competition from international call-back and from substitution of fax and voice calls by , and other Internet-based services. To regain its falling revenue, CAT launched many services such as PhoneNet, CAT 009, CAT2Call and CAT2Call VoIP services provided by CAT Telecom. 1) CAT 009 CAT 009 is a product for economical Calls Code and cost-effective calls worldwide and a new choice for customers. It enables customer to make easy phone calls, all day everyday, through a most efficient international telecommunications network. It is available 152 countries worldwide. 2) CAT PhoneNET Card CAT PhoneNET (International Prepaid Calling Card) is a product to make costeffective and more economical calls throughout 24 hrs., by using a CAT PhoneNet Card through the most efficient international telecommunications network. It is available to 152 countries over the world from any touch tone phone (No Local call charges) and customer can call from U.S.A. to Thailand. Card price is either 300 or 500 baht. 3) CAT2Call CAT2Call is a PC-to-Phone service, existing VoIP capabilities through technology and facilitates such a service that can be transmitted and delivered over the Internet and CAT Telecom s Network. Customers can call from any PC/Notebook and enjoy savings on long distance and international calls to worldwide, by pay as you go, starting with as little as 3 Baht. CAT2Call could offer service to more than 41 countries worldwide which are Australia, Austria, Bangladesh-Dhaka, Belgium, Brazil, Brunei, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam,Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Macao, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, UK., U.S.A, and U.S.A.-Hawaii. 6

19 4) CAT2Call Plus CAT Telecom launched CAT2Call service which is the international telephone via Internet Network (VoIP) since March 1, It is a PC-to-Phone or Web Phone type that made overseas calls at an economical price. Customers started to make overseas calls while using internet. CAT2Call target groups are foreign tourists, call shops and general customers. From the time it was first introduced, it has generated great interest among general public and CAT Telecom is the first company that provides the service legitimately. However, since users have to connect to the internet first to use the service, many users find this difficulty. Therefore, CAT Telecom has developed a new Phone-to-Phone type service to make customers more convenience and added organizations or SME industry as target groups to allow overseas call more economical. The service is called CAT2Call Plus, that is, a PC2Phone or Web Phone service. Customers can use CAT2Call Plus service to make calls to overseas and receive calls from anywhere in the world even when abroad if a customer connects to broadband internet. It only requires the customer to bring an Internet Access Device (IAD), equipment and contact CAT Telecom to use the service. 5) CAT2Call Plus (Softphone) CAT2Call Plus (Softphone) will be launched soon as an added service to CAT2Call Plus, which is a windows-based application that enables high quality voice and feature rich telephone for the computer. Any customer can make and receive calls wherever they are connected to the Internet. The details of CAT2Call and CAT2CallPlus may be found in Appendix A VoIP service offered by competitors. 1) TOT TOT Public Company Limited was established on July 31, Providing telecommunications and other related services through sole operations and/or jointventures with other entities. In addition, operating businesses was being a shareholder in other companies. TOT Corporation Public Company Limited has been renamed to "TOT Public Company Limited" as of 1st July The initial registered capital of TOT is 6,000 million baht with paid up capital of 6,000 million baht. The Ministry of Finance 7

20 wholly and solely owns the Company equity of 600 million common stocks at a par value of 10 baht per share. Vision: To be a leading innovative telecommunication operator and the maximize customers satisfaction. Mission: - Strive to be a leading telecommunication operator - Deliver creative, premium and valuable products by newly innovative technology - Understand customer s need and maximize customers satisfaction TOT PCL shifted its focus to broadband Internet business in acknowledgement that fixed-line phone services will become obsolete within the next five years. Broadband services, including voice-over-internet protocol (VOIP) fixed-line, are expected to become the major revenue source for TOT. The new business direction is based on belief that the moribund fixed-line business alone will not sustain business growth as a result of intense competition. A lower margin, greater competition and flat growth in the fixed-line business have prompted TOT to expand broadband business to diversify revenue stream, TOT has almost four million fixed-line customers. Average revenue per fixed-line user of TOT is now 430 baht per month, against 480 baht for True Corporation and 400 baht of TT&T Plc. TOT reported a net profit of 6.68 billion baht on revenue of billion last year. In 2004, it made a net profit of billion baht on revenue of billion baht. Broadband revenue was between 400 million and 500 million baht in TOT had 100,000 broadband customers as of Dec 31, Up to 70% of the total users were in the provinces and the remainder in Bangkok. TOT plans to expand its broadband network coverage to 90% of the population this year, up from 70% at the end of last year, enabling it to serve almost 600,000 customers (Phoosuphanusorn, 2006). 2) True True was incorporated in November 1990, and registered as a public limited company in 1993 under our former name, TelecomAsia Corporation Public Company Limited. True began trading on the Stock Exchange of Thailand in December 1993 with the security symbol TA and registered capital of 22,230 million baht. At this time TA had an annual turnover of 2 billion baht and employed 1,500 staff. In April 2004, as part of a 8

21 rebranding under the True brand name,ta changed its name to True Corporation Public Company Limited and adopted the security symbol TRUE. Backed by Asia s largest agro-conglomerate, the Charoen Pokphand Group (with an approximately 34 percent shareholding), True provides consumers, small and medium enterprises, and corporations with a full range of voice, data and multimedia solutions customized to meet their needs. True is a leading fixed line service provider and the largest broadband provider in the Bangkok Metropolitan Area (BMA), and a major player in the cellular, Internet and pay-tv markets. Major subsidiary and affiliated companies in the True Group include True Move (formerly TA Orange), the third largest mobile phone operator in Thailand, True Internet, no.1 ISP, and United Broadcasting Corporation (UBC), Thailand's leading pay television operator. True received additional approvals to provide value-added, public payphone and other services, and launched the PCT service in 1999, hi-speed data transmission services including ADSL and cable modem in 2001, and Wi-Fi services in At the end of 2005, the True Group had an annual turnover more than 51 billion baht, infrastructure investments of more than 100 billion baht, and employed more than 9,000 staff. True has recently launched new VoIP service known as TrueNetTalk (the description is in Appendix A) since July 2006 to build image of Telecommunication convergence service provider by merging Internet, Mobile Phone and Traditional Telephone together. 1.2 Problem Statements CAT Telecom has offered the following VoIP services: 1) CAT2Call has been launched to the market since March 2005, and at the start of the research had approximately 700 customers. Summary of CAT2Call Target Customers. Consumer Segments: call shops, Internet users (Dial-up or broadband users) travelers and overseas students. Revenue via Internet Payment. Year 2006 (Jan May): 485,600 baht 2) CAT2Call Plus has been launched to the market since February 2006, and at the start of the research had approximately 400 customers. 9

22 Summary of CAT2Call Plus Target Customer: - Corporate Segment (e.g.smes) - Existing CAT DATA Communication customers under services such as HiNet, Frame Relay, Leased Line etc. - Consumer Segment: Call Shops, Residential (Broadband Users) Revenue. Year 2006 (Feb May): 300,000 baht From revenue earning and number of customers, we have found that there were some problems that obstructed the growth of VoIP service business and the summary of the problems could be listed as follows: 1) How can a company develop VoIP service to be appropriate for customer needs? 2) Were existing services better than those of competitors? 1.3 Research Objectives In this study, there were 3 objectives: 1) To study VoIP service business development in Thailand; 2) To explore market opportunities and service capability for CAT Telecom; and 3) To determine appropriate VoIP service. 1.4 Expected Results Market opportunities and service capability for CAT Telecom would be established and the appropriate VoIP service recommended to CAT Telecom executives. 1.5 Scope of the Research The research involved VoIP customers, staff of CAT Telecom and non-customers or customers of other VoIP service providers. 1.6 Research Methodology Method: The method employed in this research was qualitative method by conducting face-to-face, mail and telephone interviews using structured questionnaires. Data analysis: The interview results were analyzed based on the interpretation of the responses according to the conceptual framework in Figure

23 1.7 Conceptual Framework The conceptual Framework in Figure 1.2 related to viewing from regulator, service provider, end user or target customer/player onto VoIP service business development. After receiving different views about VoIP service, which were expressed depending on the offering of respondents opinion based on standardized open-ended interviews using a structured questionnaire, then the responses were processed for the purpose of reflection to some propositions for offering feedback. Regulator Service Provider VoIP Service Business Development Target Customer/ Player End Customer Figure 1.2 Conceptual Framework 1.8 Propositions Proposition 1: The company utilized the four Ps of the marketing mix appropriately and effectively. Proposition 1a: The product had variety and quality of service for customer needs. Proposition 1b: The price was reasonable. Proposition 1c: The sales promotion was perceived by customers and target customers. 11

24 Proposition 1d: The distribution channel was convenient for customers. Proposition 2: Customers perceived directly through of benefits from VoIP service in terms of four Cs: Customer value and benefits, Cost to Customer, Convenience, and Communication. Proposition 3: VoIP business that was offered by CAT Telecom had adequate service capability in the market. 1.9 Research Procedures Study research methodology/related topics/ how to conduct research 2. Write up research proposal 3. Design/construct questionnaire for interview 4. Pretest samples 5. Collect Data 6. Analyze and summarize data 7. Interpret findings 1.10 Outline of the Research In the chapters of the thesis that follow Chapters 2-5, the following details are covered: Chapter 2 presented a Literature Review focusing on VoIP and Marketing Mix. Chapter 3 describes the methodology used in the research and how the research was planned. Chapter 4 illustrates the result and data interpretation of the study. Chapter 5 indicates the conclusions that directly stem from the research, discussions of the knowledge that was gained from the research made, and recommendations for further studies. 12

25 Chapter 2 Literature Review 2.1 Literature Review on VoIP According to Lee (2006), the term Voice over Internet Protocol (VoIP) is used in its generic context which means the conveyance of voice, fax and related services, partially or wholly over packet-switched IP-based networks. Always-on broadband connections make it possible to make and receive calls to and from the public switched telephone network (PSTN) using VoIP. IP technology has been used for many years within the core transmission network to provide long distance voice services to end-users. Pre-paid, long distance or international voice service providers have shown a strong preference for IP technology because of the ability to reduce prices. Lee (2006) also pointed out that VoIP services can have five different attributes compared to traditional PSTN telephony for customers. In comparison with PSTN Telephony, VoIP service is in different at least five ways as follows: 1) Geographic location: VoIP services are location independent and enable endusers to make and receive calls at any locations in the world providing broadband access. 2) Personal service: The capability of calling with the same number (or username/ip address) worldwide makes the service more personalized and allows endusers to tailor their preferences. 3) Less expensive cost: VoIP services using IP networks allow for significant cost savings compared to voice services on the PSTN resulting in much lower retail prices. 4) Enhanced function: VoIP services are normally provided with additional features not available with traditional telephony such as instant messaging ( Chat ) and presence management (e.g. online or offline ). Glynn (2006) additionally discussed the idea of softphone, communications should be just another feature built into applications, like spell checking. Furthermore, just like spell checking, softphone communications should be simple to use and not demanding on the users attention. Subtle notifications, fading dialogs, and a minimalist set of options are all that are necessary in a softphone. A softphone, in conjunction with an intelligent SIP communication platform, can provide enhanced portability to break the fixed nature of traditional phone systems. 13

TELECOMMUNICATIONS SECTOR

TELECOMMUNICATIONS SECTOR 2008 TELECOMMUNICATIONS SECTOR IV. TELECOMMUNICATIONS SECTOR 1. Sector Overview At present the telecommunications sector in Thailand is dominated by mobile communications. There are about 43 million mobile

More information

Callika Internet Telephony Voice Over IP (VoIP) Private Label Reseller Program

Callika Internet Telephony Voice Over IP (VoIP) Private Label Reseller Program Callika Internet Telephony Voice Over IP (VoIP) Private Label Reseller Program Start selling VoIP services with no minimum investment no equipment purchases no hidden fees 1 888 276 8881 info@callika.com

More information

DSL White Paper. A new Nexans DSL Application Centre to help Telecom operators deploy Triple Play. March 2006 PRESS CONTACTS

DSL White Paper. A new Nexans DSL Application Centre to help Telecom operators deploy Triple Play. March 2006 PRESS CONTACTS DSL White Paper A new Nexans DSL Application Centre to help Telecom operators deploy Triple Play March 2006 PRESS CONTACTS Céline Révillon celine.revillon@nexans.com Tel. : + 33 1 56 69 84 12 Pascale Strubel

More information

Vodafone Traveller and Vodafone World

Vodafone Traveller and Vodafone World Vodafone Traveller and Vodafone World A. What Terms and Conditions Apply to my Vodafone Traveller and Vodafone World Product? (a) The terms and conditions that will apply to your Product or Products are:

More information

Business Review. Customer-oriented High Quality Customer Service Better Returns to Shareholders. China Mobile (Hong Kong) Limited

Business Review. Customer-oriented High Quality Customer Service Better Returns to Shareholders. China Mobile (Hong Kong) Limited 18 Customer-oriented High Quality Customer Service Better Returns to Shareholders China Mobile (Hong Kong) Limited 19 The table below summarizes selected operating data of the Group for the period from

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

Meetings. on call. The two popular Audio Conferencing options. Audio Conference. user guide

Meetings. on call. The two popular Audio Conferencing options. Audio Conference. user guide Audio Conference user guide Meetings on call Telecom Audio Conferencing brings people together, wherever they are. Audio Conferencing is one of the easiest and most cost-effective ways to get people together

More information

Business Voice BT s Managed Global Voice Solution

Business Voice BT s Managed Global Voice Solution Business Voice BT s Managed Global Voice Solution Businesses need to adapt More for less Connected world Consolidation & restructuring Globalisation Connected World - offering a single global voice solution

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance

More information

Cisco Phone Systems Telemarketing Script Cold Call

Cisco Phone Systems Telemarketing Script Cold Call Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

VoIP Market India July 2014

VoIP Market India July 2014 VoIP Market India July 2014 Executive Summary Market Overview The Indian VoIP market is currently valued at INR x1 mn and is expected to attain a CAGR of x2% to reach INR x3 mn by 20-- Mobile VoIP market

More information

ADTRAN Overview Brochure

ADTRAN Overview Brochure C O R P O R A T E O V E R V I E W 1 ADTRAN has been improving telecommunications with smart solutions and innovation for more than 25 years. In the world of broadband, ADTRAN is the reliable business

More information

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around

More information

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN

Cisco Multiservice VPN Solution Cisco Managed Transport and Dial Plan VPN Q & A Cisco Multiservice PN Solution Cisco Managed Transport and Dial Plan PN Q. What is the Cisco Managed Transport and Dial Plan PN? A. The Cisco Managed Transport and Dial Plan PN is one of the deployment

More information

NAPCS Product List for NAICS 517: Telecom Products

NAPCS Product List for NAICS 517: Telecom Products NAPCS List for NAICS 517: Telecom s 1 2 3 4 5 6 7 8 9 National 1.1 X Carrier services and Internet backbone services Providing wired or wireless facilities to originate, terminate or transit voice or data

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

Schedule R Teleconferencing Service

Schedule R Teleconferencing Service Schedule R Teleconferencing Service 11-X-21415 Telecommunication Equipment & Services Hosted Telecommunications Services/Applications Teleconferencing Service Section 3.4.4 AT&T Audio Teleconferencing

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Agilent OSS access7 Signaling Meter

Agilent OSS access7 Signaling Meter Agilent OSS access7 Signaling Meter access7 Signaling Meter - extracting the maximum revenue potential from your network Agilent access7 Signaling Meter helps you to measure SS7 traffic volumes and network

More information

Trends in Digitally-Enabled Trade in Services. by Maria Borga and Jennifer Koncz-Bruner

Trends in Digitally-Enabled Trade in Services. by Maria Borga and Jennifer Koncz-Bruner Trends in Digitally-Enabled Trade in Services by Maria Borga and Jennifer Koncz-Bruner Digitally-enabled are those for which digital information and communications technologies (ICT) play an important

More information

2012 Country RepTrak Topline Report

2012 Country RepTrak Topline Report 2012 Country RepTrak Topline Report The World s View on Countries: An Online Study of the Reputation of 50 Countries RepTrak is a registered trademark of Reputation Institute. Global Reputation Knowledge

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

Definition of Mobile Instant Messaging (MIM) Systems

Definition of Mobile Instant Messaging (MIM) Systems J son & Partners Consulting Company presents the results of the research Mobile instant messaging systems as a direct threat to SMS. Definition of Mobile Instant Messaging (MIM) Systems MIM (Mobile Instant

More information

Accenture 2010 Global Consumer Research executive summary

Accenture 2010 Global Consumer Research executive summary Accenture Global Consumer Research executive summary Introduction Accenture annually surveys consumers across geographies and industries about their experiences and behaviors. The Accenture Global Consumer

More information

Vodafone encourages customers to go on roamin holiday. ~ Vodafone uses worldwide scale to slash international data roaming charges ~

Vodafone encourages customers to go on roamin holiday. ~ Vodafone uses worldwide scale to slash international data roaming charges ~ news release April 16, 2008 Vodafone encourages customers to go on roamin holiday ~ Vodafone uses worldwide scale to slash international data roaming charges ~ Vodafone Australia today launched two international

More information

Table of Contents. Introduction. Understanding PBX systems. Hosted PBX advantages. Features offered by a hosted PBX service

Table of Contents. Introduction. Understanding PBX systems. Hosted PBX advantages. Features offered by a hosted PBX service 10101010101010101010101010101010101010 10101010101010101010101010101010101 101010101010101010101010 101010101010101010101010101010101010101010101010101010101010 1010110101010 10101010101010101010101010101010101010101010101010101010101

More information

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ

gives Pelephone the business flexibility to stay at the forefront of evolving customer needs and expectations. Amdocs DORON KURTZ AMDOCS CUSTOMER success story PELEPHONE SPEEDS THE DELIVERY OF NEW SERVICES ACROSS MULTIPLE MOBILE NETWORKS WITH THE AMDOCS COMPACT SERVICE PLATFORM Amdocs gives Pelephone the business flexibility to stay

More information

Hybrid Wide-Area Network Application-centric, agile and end-to-end

Hybrid Wide-Area Network Application-centric, agile and end-to-end Hybrid Wide-Area Network Application-centric, agile and end-to-end How do you close the gap between the demands on your network and your capabilities? Wide-area networks, by their nature, connect geographically

More information

The Determinants of Global Factoring By Leora Klapper

The Determinants of Global Factoring By Leora Klapper The Determinants of Global Factoring By Leora Klapper Factoring services can be traced historically to Roman times. Closer to our own era, factors arose in England as early as the thirteenth century, as

More information

Entanet Voice Products customer pricing

Entanet Voice Products customer pricing Entanet Voice Products customer pricing Please note all PTSN and ISDN lines are provisioned with all outgoing calls barred unless agreed separately with your account manager. PSTN LINES (Analogue Lines)

More information

engin Business Plans Updated 14 th October 2010

engin Business Plans Updated 14 th October 2010 s VoIP s Single Line Phone s Starter 20 50.00 $50.00 Included Calls N/A 100 local or national calls 450 local or national calls 27c per 20c per Engin to Voice Box may be required. Minimum 512 kpbs broadband

More information

Cisco Opportunity Incentive Program Question & Answer

Cisco Opportunity Incentive Program Question & Answer Question & Answer Cisco Channel Incentive Program Cisco Opportunity Incentive Program Question & Answer Revised April 13, 2004 Section 1: General Overview 1. What is the Cisco Opportunity Incentive Program?

More information

Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs.

Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs. Flat Rate versus Per Minute Charges for Telephone Service: The Relationship between Internet Access and Telephone Tariffs December 4, 2001 The vast majority of residential Internet users and many business

More information

There is a future for the bank branches.

There is a future for the bank branches. There is a future for the bank branches. About the research This report is based on the results of a quantitative survey of 700 branch banking customers during the summer of 2008. The aim of this research

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

20 COSTS OF DOING BUSINESS IN THAILAND 2014

20 COSTS OF DOING BUSINESS IN THAILAND 2014 20 COSTS OF DOING BUSINESS IN THAILAND 2014 Km. Class 3 Class 4 700 544.70 17.02 475.50 14.86 1,000 751.40 23.48 657.00 20.53 1,300 958.10 29.94 838.50 26.20 1,600 1,164.80 36.40 1,020.00 31.88 Specimen

More information

Efficient evolution to all-ip

Efficient evolution to all-ip Press information June 2006 Efficient evolution to all-ip The competitive landscape for operators and service providers is constantly changing. New technologies and network capabilities enable new players

More information

International Call Services

International Call Services International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443

More information

Interactive Intelligence

Interactive Intelligence Interactive Intelligence Customer Service Experience Study (Wave II) by Joe Staples Chief Marketing Officer Interactive Intelligence, Inc. and Thomas Bailey Content Editor Interactive Intelligence, Inc.

More information

Cisco SMB Class Solutions Your Next Phone System Purchase

Cisco SMB Class Solutions Your Next Phone System Purchase Overview Cisco SMB Class Solutions Your Next Phone System Purchase The Smart Buyer s Checklist for Small and Medium Organizations Will your aging telephone system soon need replacing or require a significant

More information

A Qualitative Comparative Study on the Regulatory Framework of VoIP

A Qualitative Comparative Study on the Regulatory Framework of VoIP A Qualitative Comparative Study on the Regulatory Framework of VoIP 1 Shen Hongtao, 2 Liang Xuefeng 1 School of Management, Harbin Institute of Technology;School of Economics and Management, Heilongjiang

More information

Forward-Looking Statements

Forward-Looking Statements MANAGEMENT S DISCUSSION AND ANALYSIS For the three months ended March 31, 2010 Dated May 21, 2010 Management's Discussion and Analysis ( MD&A ) is intended to help shareholders, analysts and other readers

More information

Connected Life 2016. New Zealand report for TVNZ. Connected Life 2016. TNS November 2015

Connected Life 2016. New Zealand report for TVNZ. Connected Life 2016. TNS November 2015 New Zealand report for TVNZ 2016 1 Introduction to Connected Life Connected Life provides the world s most comprehensive view of the connected consumer, enabling the development of connection strategies

More information

Wireless DSL in Action The Advantage of WiMAX based wireless DSL for incumbent and competitive operators. White Paper

Wireless DSL in Action The Advantage of WiMAX based wireless DSL for incumbent and competitive operators. White Paper Wireless DSL in Action The Advantage of WiMAX based wireless DSL for incumbent and competitive operators White Paper The Need to go Wireless In remote areas where wired infrastructure is not available

More information

Packetized Telephony Networks

Packetized Telephony Networks Packetized Telephony Networks Benefits of Packet Telephony Networks Traditionally, the potential savings on long-distance costs was the driving force behind the migration to converged voice and data networks.

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

CONSULTATION. National Numbering Plan Review. A short Consultation issued by the Telecommunications Regulatory Authority 28 August 2007

CONSULTATION. National Numbering Plan Review. A short Consultation issued by the Telecommunications Regulatory Authority 28 August 2007 National Numbering Plan Review A short Consultation issued by the Telecommunications Regulatory Authority 28 August 2007 The address for responses to this document is: The General Director, Telecommunications

More information

2015 Country RepTrak The World s Most Reputable Countries

2015 Country RepTrak The World s Most Reputable Countries 2015 Country RepTrak The World s Most Reputable Countries July 2015 The World s View on Countries: An Online Study of the Reputation of 55 Countries RepTrak is a registered trademark of Reputation Institute.

More information

. ABOUT AS http://www.italtel.com/aboutus_home.html

. ABOUT AS http://www.italtel.com/aboutus_home.html . ABOUT AS http://www.italtel.com/aboutus_home.html COMPANY PROFILE THE MISSION The mission of the Italtel Group is to be a key partner for telecommunication operators (fixed and mobile), Internet Service

More information

Voice over IP is Transforming Business Communications

Voice over IP is Transforming Business Communications White Paper Voice over IP is Transforming Business Communications Voice over IP (VoIP) is changing the world of telecommunications. It entails the transmission of voice calls over data networks that support

More information

CONSIDERATIONS WHEN CONSTRUCTING A FOREIGN PORTFOLIO: AN ANALYSIS OF ADRs VS ORDINARIES

CONSIDERATIONS WHEN CONSTRUCTING A FOREIGN PORTFOLIO: AN ANALYSIS OF ADRs VS ORDINARIES THE APERIO DIFFERENCE. Authors Michael Branch, CFA Ran Leshem CONSIDERATIONS WHEN CONSTRUCTING A FOREIGN PORTFOLIO: AN ANALYSIS OF ADRs VS ORDINARIES U.S. investors can capture international equity exposure

More information

BT Connect Networks that think

BT Connect Networks that think Networks that think We run network services for 3,000 organisations in 197 countries/territories BT Ethernet Connect update, December 2011 BT Ethernet Connect Quick recap What s new/changed What s coming

More information

Agilent OSS Customer-Centric Service Manager

Agilent OSS Customer-Centric Service Manager Agilent OSS Customer-Centric Service Manager Deliver the high-quality wireless experience your high-value customers demand Agilent OSS Customer-Centric Service Manager (CCSM) provides the end-toend, real-time

More information

Mobile Marketing Trends and small businesses

Mobile Marketing Trends and small businesses Mobile Marketing Trends and small businesses LEGAL NOTICE The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not

More information

Creating a Regulatory Framework for New Technologies

Creating a Regulatory Framework for New Technologies Creating a Regulatory Framework for New Technologies Pricing and Interconnection Challenges Calvin S. Monson Vice President Hong Kong December 2, 2006 Consortium The following consortium worked on the

More information

Global payments trends: Challenges amid rebounding revenues

Global payments trends: Challenges amid rebounding revenues 34 McKinsey on Payments September 2013 Global payments trends: Challenges amid rebounding revenues Global payments revenue rebounded to $1.34 trillion in 2011, a steep increase from 2009 s $1.1 trillion.

More information

Global Effective Tax Rates

Global Effective Tax Rates www.pwc.com/us/nes Global s Global s April 14, 2011 This document has been prepared pursuant to an engagement between PwC and its Client. As to all other parties, it is for general information purposes

More information

James Barr III President and Chief Executive Officer, TDS Telecom. Driving growth through a reputation for

James Barr III President and Chief Executive Officer, TDS Telecom. Driving growth through a reputation for TDS Telecom is a successful wireline communications company because our customers know they can rely on us to provide excellent service and products, today and in the future. Taking advantage of the opportunities

More information

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019

WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 WORLDWIDE RETAIL ECOMMERCE SALES: EMARKETER S UPDATED ESTIMATES AND FORECAST THROUGH 2019 Worldwide retail sales including in-store and internet purchases will surpass $22 trillion in 2015, up 5.6% from

More information

Chinese students and the higher education market in Australia and New Zealand.

Chinese students and the higher education market in Australia and New Zealand. Chinese students and the higher education market in Australia and New Zealand. by Ma Xiaoying English Department North China Electric University, Beijing, China and Malcolm Abbott Centre for Research in

More information

Employee Mobility Survey

Employee Mobility Survey Employee Mobility Survey Employees in 24 Countries Assess Employee Mobility for a Total Global Perspective January 2013 Canadian Employee Relocation Council Executive Summary Executive Summary Thank you

More information

Wat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini

Wat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini Wat verwacht de hybride consument van de verschillende distributiesystemen? Jan Verlinden Insurance Leader Belgium Capgemini Each Year, Capgemini and Efma Publish Insights on the Insurance Sector Through

More information

Morningstar is shareholders in

Morningstar is shareholders in Media Contact: Andy Seunghye Jung, +82 2 3771 0730 or andy.jung@morningstar.comm FOR IMMEDIATE RELEASE Morningstar A Grade Announces Findings from Fourth Global Fund Investor Experience Report; Korea Scores

More information

UNCITRAL legislative standards on electronic communications and electronic signatures: an introduction

UNCITRAL legislative standards on electronic communications and electronic signatures: an introduction legislative standards on electronic communications and electronic signatures: an introduction Luca Castellani Legal Officer secretariat International harmonization of e-commerce law Model Law on Electronic

More information

European SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France

European SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France SOUS EMBARGO JUSQU AU 8 JUILLET A 8H00 European SME Export Report - FRANCE Export / import trends and behaviours of SMEs in France July 2015 European SME Export Report Small and medium-sized enterprises

More information

Broadband Situation in Japan Past, Present, and Future. June 6, 2011 Tatsuo Takita Chief Consultant InfoCom Research, Inc.

Broadband Situation in Japan Past, Present, and Future. June 6, 2011 Tatsuo Takita Chief Consultant InfoCom Research, Inc. Broadband Situation in Japan Past, Present, and Future June 6, 2011 Tatsuo Takita Chief Consultant InfoCom Research, Inc. 1 About Myself Academic Career: 1988.3 Graduated from Keio Gijyuku University,

More information

VOIP CONSUMER RETAIL OFFERS

VOIP CONSUMER RETAIL OFFERS VOIP CONSUMER RETAIL OFFERS VoIP (Voice over Internet Protocol) experienced a first period of hype during the late 1990s but available bandwidth and speech quality were such that faith in VoIP was quickly

More information

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL

AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL AMDOCS INTERACTIVE CUSTOMER SUCCESS STORY HONG KONG CSL At CSL, we have a commitment to deliver quality, innovative and relevant mobile data services to all of our 1010 and One2Free customers. The Interactive

More information

Get the benefits of Norgren s unique range of Online services

Get the benefits of Norgren s unique range of Online services Get the benefits of Norgren s unique range of Online services Make your job easier and save time - everything you need to select, design and purchase Norgren pneumatics is in one convenient location, available

More information

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Jon F. Doyle and Sandra Sussman October 8, 2013 Presenters Jon F. Doyle Attorney

More information

No. 1 Choice for Europe s Leading Brands e-recruitment

No. 1 Choice for Europe s Leading Brands e-recruitment Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone

More information

The value of accredited certification

The value of accredited certification Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

Starting a Business in Israel

Starting a Business in Israel Starting a Business in Israel Inspiration Invention Innovation Content: Page 1. Business Entities....... 2 a. Company...... 2 b. Foreign Company (e.g. a branch)...... 2 c. Partnership...... 3 d. Self Employed......

More information

Broadband Policies in Japan

Broadband Policies in Japan Broadband Policies in Japan January, 2009 FUJINO, Masaru Counselor for Communications Policy Embassy of Japan 1 Topics I Broadband Environment in Japan II Major Policies for Broadband Deployment III Current

More information

ROI CASE STUDIES. Case Study Forum. PRIMUS Canada Launches Innovative VoIP Services and Gains Nearly $12 Million in Benefits with Tekelec 6000 VoIP

ROI CASE STUDIES. Case Study Forum. PRIMUS Canada Launches Innovative VoIP Services and Gains Nearly $12 Million in Benefits with Tekelec 6000 VoIP HIGHLIGHTS Goal: Provide VoIP services in a cost-effective way, and establish the company as a technology innovator Solution: Tekelec 6000 VoIP Application Server Results: A projected cumulative, five-year

More information

Health Care Systems: Efficiency and Policy Settings

Health Care Systems: Efficiency and Policy Settings Health Care Systems: Efficiency and Policy Settings Summary in English People in OECD countries are healthier than ever before, as shown by longer life expectancy and lower mortality for diseases such

More information

Do TV Ads Wear Out? Millward Brown: Knowledge Point

Do TV Ads Wear Out? Millward Brown: Knowledge Point Do TV Ads Wear Out? Broadly speaking, the response generated by a TV ad doesn t change much over time. True wearout of a TV ad is rare, and many TV ads could have a longer useful life than advertisers

More information

Next Generation Networks: In need of regulation. Anne Barbarin Groupe neuf cegetel 15/11/2006

Next Generation Networks: In need of regulation. Anne Barbarin Groupe neuf cegetel 15/11/2006 Next Generation Networks: In need of regulation Anne Barbarin Groupe neuf cegetel 15/11/2006 Neuf Cegetel Key Figures Financial performance which places the group in a good position for 2006 and 2007 Change

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

Entanet Voice Products customer pricing

Entanet Voice Products customer pricing Entanet Voice Products customer pricing Please note all PTSN and ISDN lines are provisioned with all outgoing calls barred unless agreed separately with your provider. PSTN LINES (Analogue Lines) Effective

More information

E-Seminar. E-Commerce Internet Business Solution Seminar

E-Seminar. E-Commerce Internet Business Solution Seminar E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce

More information

Consumer Credit Worldwide at year end 2012

Consumer Credit Worldwide at year end 2012 Consumer Credit Worldwide at year end 2012 Introduction For the fifth consecutive year, Crédit Agricole Consumer Finance has published the Consumer Credit Overview, its yearly report on the international

More information

Regulation of New Technologies: IP Telephony and Next Generation Networks

Regulation of New Technologies: IP Telephony and Next Generation Networks Regulation of New Technologies: IP Telephony and Next Generation Networks By Lawrence S M KWAN Seminar on Next Generation Networks and Telecommunication Regulations WuXi, China 25 26 August 2004 1 Outline

More information

Voice Over Internet Protocol (VOIP)

Voice Over Internet Protocol (VOIP) Voice Over Internet Protocol (VOIP) Helping with your telecoms management Voice over Internet Protocol (VoIP) What is VoIP? VoIP is the ability to transmit voice over the Internet VoIP was adopted by the

More information

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE

AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE AMDOCS CUSTOMER success story AMDOCS OSS HELPS OPTIMUS DELIVER SERVICE EXCELLENCE OVER NEXT GENERATION NETWORK AND FIBER-TO-THE-HOME INFRASTRUCTURE Amdocs has done an extraordinary job for Optimus. Júlio

More information

Treatment of National an International Voice Services Provided over Internet Protocol (VoIP)

Treatment of National an International Voice Services Provided over Internet Protocol (VoIP) Austria Belgium Czech Republic Denmark France The New Regulatory Framework (NRF) generally is based on technological neutrality, i.e. allowing providers to offer services based on IP technology without

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

Lawson Talent Management

Lawson Talent Management Lawson Talent Imagine Knowing: Which employees have the highest potential how to recruit more talent like them. Imagine Understanding: Which employees are a flight risk how your compensation plans could

More information

YOUR GLOBAL M2M PARTNER

YOUR GLOBAL M2M PARTNER YOUR GLOBAL M2M PARTNER The Global M2M Association (GMA) brings together leading mobile operators to make it easier for enterprises to launch global M2M services. We help enterprises reduce time-to-market,

More information

Network Assessments for IP Services/VoIP

Network Assessments for IP Services/VoIP Network Assessments for IP Services/VoIP Case Studies There are many corporations today who are looking for the cost reducing opportunities of new IP services. Additionally, there is new competition in

More information

The Community Innovation Survey 2010 (CIS 2010)

The Community Innovation Survey 2010 (CIS 2010) The Community Innovation Survey 2010 (CIS 2010) THE HARMONISED SURVEY QUESTIONNAIRE The Community Innovation Survey 2010 FINAL VERSION July 9, 2010 This survey collects information on your enterprise s

More information

GE Global Innovation Barometer

GE Global Innovation Barometer GE Global Innovation Barometer 2013 Results Focus Poland 1 Copyright 2012 Daniel J Edelman Inc. GE global innovation barometer methodology Now in its third edition and spanning across 25 countries, the

More information

Report TELECOMMUNICATIONS INDUSTRY REPORT. electronic marketplaces for international business. Letizia Gallacci emarket Services, ICE, Italy

Report TELECOMMUNICATIONS INDUSTRY REPORT. electronic marketplaces for international business. Letizia Gallacci emarket Services, ICE, Italy emarket Services makes it easier for you to use electronic marketplaces for international business TELECOMMUNICATIONS INDUSTRY REPORT Report Letizia Gallacci emarket Services, ICE, Italy www.emarketservices.com

More information

INTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products

INTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products INTERNATIONAL OVERVIEW John Wilkinson SVP Sales & Products DE- C I X N G N L A U N C H E V E N T 2 Introduction XConnect provides secure, managed ENUM Registries and SIP based peering services to enable

More information

Business Model Analysis and Evaluation Framework for PQoS-aware VoIP and IPTV Services of Mobile Operators

Business Model Analysis and Evaluation Framework for PQoS-aware VoIP and IPTV Services of Mobile Operators Business Model Analysis and Evaluation Framework for PQoS-aware VoIP and IPTV Services of Mobile Operators Vaios Koumaras 1, Harilaos Koumaras 1, Monica Gorricho 2, Anastasios Kourtis 1 1 NCSR Demokritos,

More information

Eliminating Double Taxation through Corporate Integration

Eliminating Double Taxation through Corporate Integration FISCAL FACT Feb. 2015 No. 453 Eliminating Double Taxation through Corporate Integration By Kyle Pomerleau Economist Key Findings The United States tax code places a double-tax on corporate income with

More information

Chapter 2 Voice services

Chapter 2 Voice services Chapter 2 Voice services This chapter discusses the availability of voice services in Australia and the changes that this market is experiencing. The number of fixed voice services is declining, with consumers

More information