RE: Montour County Shared Ride Program and Medical Assistance Transportation Program (MATP)

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1 June 9, 2016 RE: Montour County Shared Ride Program and Medical Assistance Transportation Program (MATP) Dear Shared Ride/MATP Rider: The Montour County Commissioners have appointed rabbittransit as the Shared Ride Coordinator for Montour County, effective July 1, rabbittransit is a multi-county municipal transportation authority, which currently oversees shared ride operations in York, Adams, Columbia, Cumberland, Franklin and Northumberland Counties. Previously, the Montour County Transportation Departments served as the Shared Ride Coordinator for the county. Under the partnership agreement, Montour County Transportation will no longer be a county-based department and will be consolidated into one program managed by the rabbittransit organization. Customers should notice little to no change in the delivery of shared ride services same drivers and same fares. Regarding the MATP program, please see the list of specifics below: Mileage reimbursement forms are due by the 5 th of each month. Reimbursement checks are processed once a month on the Friday closest to the 15 th of the month. Mileage reimbursement forms should be mailed to rabbittransit Attention: Mobility Planning 1230 Roosevelt Avenue York, PA Customers who require a personal care assistant, sometimes referred to as an escort, will need to complete the attached Personal Care Assistant Form, which requires a doctor s verification. Included in this mailing are some helpful hints. Additional information can be found by visiting our website at For trip requests before July 18, please call Montour County Transportation to schedule your trip. rabbittransit will begin taking reservations on Tuesday, July 5, 2016, for trips on or after July 18, You can contact the rabbittransit Call Center at The Call Center is open between 7:00AM and 7:00PM, Monday through Friday, and between 7:45AM and 3:00PM on Saturday. Riders who have co-pays for their trips may not see changes to these amounts, but should confirm the actual co-pay amount at the time of trip reservation. If you have any questions or need to make trip reservations, please contact rabbittransit Customer Care Center at Sincerely, rabbittransit Shared Ride/MATP Administrator Central Pennsylvania Transportation Authority 1230 Roosevelt Avenue York, PA 17404T: F: www.rabbittransit.org

2 Shared Ride Transportation Trip Reservation Helpful Hints Guidelines & Policies Montour County When calling, please be prepared to provide information as it relates to your trip(s). Customer Care Representatives will provide service guidelines for when a vehicle will be in certain areas at certain times. Trip times should fall within those guidelines. All reservations must be made by 12:00PM Noon the business day before; however, you may request a reservation as far ahead as 2 weeks. We suggest avoiding Mondays from 7AM 9AM, which is a peak call time. You must speak with a person - voic requests for trip reservations will NOT be accepted. Passengers are responsible for obtaining pick-up times. An Automated Phone System will call the evening before the trip to confirm the pick-up time and will provide a window of 30 minutes around your scheduled trip times (i.e. if the trip time given is 4PM, be ready from 3:45PM to 4:15PM). Be ready & watch for your vehicle at the agreed pick-up location during the 30-minute window. Vehicles will only wait five (5) minutes once they arrive at the scheduled location. Please communicate the time your appointment will be over with the Customer Care Representative. If you are unsure, please tell the representative. Don t Be a No-Show! No longer need your trip(s)? Give us a call at least one hour before your scheduled pick-up window to cancel without penalty. Ticket Purchases Holiday Schedule Purchase tickets online or by mail. If purchasing by mail, please send a check and a completed order form to: rabbittransit, 1230 Roosevelt Ave., York, PA Note: Cash is accepted for co-payment onboard the vehicle. Please have the exact change ready. Drivers are not permitted to give change. There is no transportation provided on the following major holidays: New Year s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Customer Call Center Hours Weekdays: 7:00AM 7:00PM Saturdays: 7:45AM 3:00PM

3 Do you fear using public transportation? Do you want a more active and independent lifestyle? Do you find yourself worrying about how you are going to get to your appointment? Regarding the MATP program, please note the items below: Mileage reimbursement forms are due by the 5th of each month. Reimbursement checks are processed once a month on the Friday closest to the 15th of the month. Mileage reimbursement forms should be mailed to rabbittransit, Attention: Mobility Planning 1230 Roosevelt Avenue, York, PA Call Us for a Mileage Form or Find it Online! Call Us For Mileage Form Do You Need Assistance When You Travel? Personal care assistants (previously referred to as escorts) are permitted. They must be pre-approved by rabbittransit. There is a form that your doctor will need to complete. If you would like the form, please contact us by phone or - info@rabbittransit.org rabbittransit provides ride guides upon request. Additional Information can be found on our website at Just click the shared ride tab. Types of information available online Applications for Programs Travel Guidelines Travel Training Information Paratransit Copay Ticket Purchase & Order Forms

4 How Much Will I Pay? Different program have different co-pays. Co-pays range in amounts because each passenger utilizes different funding sources. A rabbittransit call center representative will confirm the cost of your co-pay for the specific trip you are booking a the time of the reservation. Rider Alerts Stay on top of transit delays or closures by signing up for rider alerts on our website. rabbittransit also posts transportation information on its Facebook page, the rider alert section on its website and on its hotline at

5 Paratransit Tickets Now Available Online By Mail In Person There s an easier way to pay! Purchase paratransit tickets for Montour County Shared Ride trips through rabbittransit. Buy tickets in the co-pay amount that you need for your Shared Ride/Paratransit trip. Ticket sales can be made through rabbittransit by mail, online or in person. rabbittransit tickets can be accepted July 18, Online: Visit and click the Shared Ride tab for Paratransit Ticket information. By Mail: Call to request an order form or visit for the order form. In Person: You can purchase tickets directly at 112 Woodbine Lane, Suite #1, Danville, Pa Please allow three business days for tickets to arrive for online orders.

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