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1 World-class Remote Services Manging Remote Services in the IoT A Service Innovation Project 3 November 5 December, 2014 Düsseldorf, Germany

2 Manufacturing companies are missing major opportunities in remote services The number of machines and sensors connected to the internet is increasing tremendously. The implications for manufacturing companies are huge. What is your company doing about this? SMART connected products are creating game changing opportunities that drive growth via new business models and improve productivity in service delivery. The impact on competiveness and cost effectiveness of services and solutions will change markets and complete industries. This trend is something manufacturers simply cannot afford to ignore. The time to act is now! Despite the major opportunities and the fact that companies can t escape this change, there are significant challenges on the business side, as well as on the technology and organizational side. This Service Innovation Project will give you all the knowledge, insight and practical tools to help you identify new business models and prepare your service business for the challenges of building a mature remote service capability. 2

3 The Service Innovation Programme Q Q Q3 Service Innovation Projects Growing your business with new services World-class remote services Boosting service sales A knowledgedriven service organisation Research Projects Growth Readiness in the manufacturing industry Service strategies for the fourth Industrial Revolution SCP - Service Industry Standards Component based access available at your convenience Click here to find out more about the Programme Service Innovation Project: World-class remote services 3 November 21 November: 3 Self-Assessment 26 & 27 November: Breakthrough Session 5 December: Best Practice Report 3

4 The Project This Service Innovation Project is a knowledge driven project based on your questions and company problems. It covers all aspects from strategy to transformation, providing you with: Insights into the strategic opportunities for your company in remote connected services and a vision of your future All knowledge, practical tools and experience needed to successfully develop your remote capability and transform the organization Who should participate in this service innovation project? Managers and Directors of Service Businesses around the world operating in the following industries: Manufacturing Energy Healthcare ICT Consumer Goods Financial Services 4

5 The Project This one-month Project includes: 1. 3 November 21 November: A Self-Assessment, providing you with insights into your company s capabilities, with regards to remote services, uncovering concrete improvement opportunities and suggestions for next steps November: A 2-day Breakthrough Session, during which all participants come together and benefit from experience sharing with peers, industry leaders presenting their case, as well as insights into best practices and SCP Service Industry Standards provided by Noventum Service Management experts December: A Best Practice Report including all presentations and a summary of the best practices identified during the 2-day Breakthrough Session, enriched with background information and suggestions for further reading. 5

6 Day 2 Day 1 2. The 2-Day Breakthrough Session Understand how the IoT and Industry 4.0 can impact your company and market Learn how to identify and unlock opportunities for new business models for both product and non-product related services Understand how to create value from sensors and data Trends Strategy Business models Transformation management Operating model Technology challenges How to transform an organization making it ready to deliver SMART services How to sell SMART services Manage technological challenges and choices 6

7 2. The 2-Day Breakthrough Session AGENDA DAY 1: November 26th, Day Opening Noventum & KH Sauter Remote Services in the IoT and Industry 4.0: Trends that have a big impact on the way we work and live. What is the impact and what are the opportunities in services for manufacturing companies? Driving growth through connected products and digitalization of services: New business models for manufacturing companies through remote services in the IoT Discovering new business model opportunities for remote services: Case study on how to increase the value of the customer relationship with remote services minute Coffee Break Break-out Session hour Networking Lunch 14:00 Business models for product and non-product related services: Changing your role from single player to orchestrator of the value chain. What you can do with new capabilities obtained through remote service processes: New applications and business opportunities. Developing new service propositions for remote services: Case study on how to bring ideas into practice and tap into new sources of revenue minute Coffee Break Karl-Heinz Sauter, KH Sauter Hilbrand Rustema, Noventum Guest speaker Noventum Karl-Heinz Sauter, KH Sauter Hilbrand Rustema, Noventum 7

8 2. The 2-Day Breakthrough Session AGENDA DAY 1: November 26th, Break-out Session minute Coffee Break 16:15 Break-out Session Knowledge management in remote service delivery: Case study on how to successfully build a knowledge management capability for remote service delivery. Automating the end-to-end request management process: Case study Big Data: Case study on how value is created from sensors and data. Remote platforms and standards: Case study on how to put data from different sources and formats successfully into use. Guest speaker Guest speaker Prof. Dr. ten Hagen Guest speaker 17:00 Closing drinks 8

9 AGENDA DAY 2: November 27th, Day Opening Noventum & KH Sauter Implementing and operating Smart services: Case study about the steps and challenges in the transformation from traditional support centre to a Smart centre of M2M connections integrated in ERP environment for BIG DATA and data-based services Managing security for remote services: Case study on how to manage security for remote services minute Coffee Break Break-out Session hour Networking Lunch 14:00 How to sell high value Smart services: Case study on how to become successful in selling high value-added services. How to manage the change towards a Smart services model: Case study on how to prepare the organisation for Smart remote services and manage the transformation Executive Forums: Moderated discussions on the key business challenges brought forward by the participants. This provides the opportunity to get your questions on the table, share experiences and identify practical solutions (topics are subject to change). Mr Hodson, Abbott Mr Wiener, Siemens Guest speaker KH Sauter & Mr Baur, Manroland Noventum & Mr Hodson, Abbott Executive forum 1: The strategic value of connected products; Developing new remote services; Selling non product-related services; Pricing Smart services Executive Forum 2: Organisational demands for remote service delivery; Transforming from reactive to proactive and predictive service provider; What factors are determining the effectiveness of remote services Conclusions and closing of the event: What is the future of remote services? Noventum & KH Sauter Networking and drinks 9

10 2. The 2-Day Breakthrough Session Hilbrand Rustema, Managing Director, Noventum Hilbrand Rustema is the founder and Managing Director of Noventum, prior to that he was a senior manager with Deloitte Consulting. During the last 20 years Hilbrand has advised leading service companies in the area of Brand Driven Service Strategies, Performance Management, Mergers & Acquisitions, Customer Insight Research, Service Proposition Development, Customer Experience Management, Customer Feedback Management, Global Service Delivery Standardisation, People Development, and Sustainability Strategies. Karl-Heinz Sauter, Director, Karl-Heinz Sauter Services and Consulting GmbH More information will follow soon Guest Speaker, TBD More information will follow soon. 10

11 How to Participate You can benefit from the Service Innovation Programme throughout the year, with a Corporate or Individual Programme, or you can select to limit your participation to a single Service Innovation Project. Click here to find out more about the Programme Service Innovation Project Participation in ONE Service Innovation Project including: ONE Self-Assessment ONE 2-day Breakthrough Session ONE Best Practice Report Unlimited Participation in Research Projects Free Summaries of Findings Individual Programme A Strategic Consultation with one of our consultants Unlimited personal participation in Service Innovation Projects including: ALL Self-Assessments ALL 2-day Breakthrough Sessions ALL Best Practice Reports Unlimited Participation in Research Projects Free Full Report of Findings Optional: Corporate Programme In-company Strategy Workshop Access to the SCP - Service Industry Standards Training Programmes Multiple participants at multiple Service Innovation Projects including: ALL Self-Assessments ALL 2-day Breakthrough Sessions ALL Best Practice Reports Unlimited Participation in Research Projects Free Full Report of Findings 1495 per Project 4750 per Year Upon Request 11

12 Contact With offices all over the world and a talented team of Senior Consultants at your disposal, Noventum is uniquely positioned to help you become a Service Innovator. To learn more about the company visit our website. For more information, or to discuss your participation possibilities, please feel free to drop us a message on or give us a call. France Phone number: The Netherlands Phone number: Germany Phone number: Spain Phone number: Italy Phone number: The United Kingdom Phone number: Cyprus Phone number: Click here to stay up to date by joining our Service Innovation Community. 12

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