Video on Demand: Playing Catch Up?
|
|
- Jocelin Tucker
- 7 years ago
- Views:
Transcription
1 Video on Demand: Playing Catch Up? An independent usability study of VoD websites user experience research design training
2 Contents Introduction... 3 Methodology... 4 Results... 5 Executive summary Clear route to VoD landing page from main site homepage Clear explanation on proposition provided Easy to search for a specific programme Easy to browse for programmes to watch Easy to play selected programme Intuitive player control buttons provided Flexible viewing options provided Engaging audiences with additional features Easy to find help information Easy to find and apply parental control options...21 Conclusion...23 References...23 Appendix: Full results...24 About Webcredible info@webcredible.co.uk 2
3 Introduction The opportunity As the Video on Demand (VoD) market continues to develop its business models and technology, the VOD market is only set for growth. Video on Demand (VoD) in the UK will generate 200m a year in revenue and another 100m in advertising by 2013, according to Enders Analysis via paid Content (Oct 2009) 1. Various platforms have sprung up, fuelled by Internet growth on mobile handsets and increase in broadband capacity to the household. About this report In August 2010, Webcredible investigated the usability of 6 VoD websites provided by major broadcasting companies (aggregator sites weren t included within this study). The usability criteria chosen were a mixture of essential usability criteria that apply to any website (e.g. relating to navigation and orientation) and criteria that are relevant to the key activities site visitors engage in on a VoD website (e.g. browsing for programmes). Increasing the usability of any website offering VoD will increase the success users have in finding and consuming the information for which they re looking. The main goals of many users visiting sites offering VoD are likely to be to: Search for a video programme to watch Play a selected video programme Enjoy the experience during and after watching a video programme Who is this report for? The report is aimed at anyone involved with media websites, including communication managers and web developers. The report assumes no prior usability or technical knowledge info@webcredible.co.uk 3
4 Methodology Webcredible analysed 6 Video on Demand (VoD) websites of major UK broadcasting companies in August Each website was evaluated against 10 best practice guidelines and assigned a score of 0 to 5 for each guideline, with 5 being the maximum. With 10 guidelines in total, each website was assigned a total Usability Index rating out of 50, which was then converted into a percentage. The guidelines against which we benchmarked the 6 websites were: Site & homepage priorities 1. Clear route to VoD landing page from main site homepage 2. Clear explanation on proposition provided Site supports key user tasks 3. Easy to search for a specific programme 4. Easy to browse for programmes to watch 5. Easy to play selected programme 6. Intuitive player control buttons provided Engagement 7. Flexible viewing options provided 8. Engaging audiences with additional features Help & support 9. Easy to find help information 10. Easy to find and apply parental control options info@webcredible.co.uk 4
5 Results Executive summary The 6 websites received the following scores: Application Company VoD website Total BBC iplayer BBC 88 STV Player STV 76 Demand Five Channel oD Channel ITV Player ITV 60 Sky Player Sky 55 Average score 69.7 Overall, most websites fulfilled the basic criteria required for a VoD player website. For example, the average score for searching for a specific programme and browsing for programmes was 4.0. This indicates that most VoD player website providers understood the importance of being able to find programmes. However, most of the websites lost marks for presenting key user tasks in less intuitive and straightforward manners. Also, as VoD players are fairly new and still in the process of gaining popularity, criteria geared towards increasing site visitors engagement with the VoD websites (e.g. providing flexible viewing options and engaging audiences with additional features) had the lowest average scores with each scoring 3.0 and 2.2 points respectively. In addition, the VoD player websites have slightly different business propositions, making it harder for site visitors to understand the differences on each website. For example: BBC iplayer and STV Player both performed well because they have a fairly straightforward business proposition where site visitors can watch all programmes for free info@webcredible.co.uk 5
6 Demand Five scored fairly well despite having different options (e.g. free programmes, programmes for rent, and programmes that need to be purchased) by providing clear information on their business proposition Sky Player lost marks by not having a clear explanation on the differences between its subscription packages and the programmes that fall under these different packages, making it harder for site visitors to find a programme to watch Please consult the Appendix on p24 for a full breakdown of scores info@webcredible.co.uk 6
7 1. Clear route to VoD landing page from main site homepage Average score: 3.3 (out of 5) For site visitors who wish to browse from the main website homepage, it s essential that they can easily navigate to the starting point for VoD content i.e. the VoD homepage. Additionally, the navigation system should also make it clear where the VoD content sits within other main site content. The main navigation on the BBC homepage has a clear link to BBC iplayer, providing a clear route for site visitors who wish to navigate to that part of the website. The BBC also scored full marks for keeping the main navigation on the BBC iplayer homepage, making it clear to site visitors where the iplayer content sits within the BBC site. ITV Player lost marks for losing its main navigation as soon as site visitors navigate to the ITV Player homepage. Overall, the websites performed averagely for this guideline. 5 out of the 6 websites had a link on the main navigation from the homepage to the VoD homepage. However, 4 out of the 6 websites didn t retain the main navigation on the VoD homepage, making it harder for site visitors to know where they are within the website info@webcredible.co.uk 7
8 2. Clear explanation on proposition provided Average score: 3.0 (out of 5) The VoD homepage should contain information on the product (i.e. VoD content proposition) and how site visitors can play video content. This includes: Explaining to site visitors how they can play video content Providing a clear explanation on whether the videos are free Explaining any membership or registration options if applicable Not every site visitor is familiar with playing VoD content online and VoD providers should always keep this in mind. Clear and comprehensible explanations should be provided on their VoD homepage. STV Player scored full marks for having a clear section on its homepage which explains to site visitors what STV Player is and how to use it. Demand Five scored high marks for having a how it works section on the main navigation, making it easy for site visitors to find out more about the product proposition. Most websites performed reasonably well for this guideline, with a few losing marks by making it harder to find product proposition information, and only one website scoring 0 for not providing any such information. Given its importance, all sites can improve on this guideline by making it easier for site visitors to find information about their VoD content proposition info@webcredible.co.uk 8
9 3. Easy to search for a specific programme Average score: 4.0 (out of 5) As the proposition of VoD websites is to allow site visitors to watch programmes on demand, one of the key user tasks on a VoD website is to find a specific programme to watch. This includes helping site visitors catch-up on a programme or find programmes by: Date TV listings and channels Episodes and series Programme names a c b d 4oD scored full marks by having: (a) Search box on VoD homepage; (b) Full TV listing by time, date and channels; (c) List of all programmes and A-Z search; and (d) List of all the episodes of a series on the selected video programme page info@webcredible.co.uk 9
10 Sky Player has a search box on the VoD homepage but it lost marks for having less transparent search options. For example, the search by day option was presented in a hover-over list which disappears the moment site visitors stop hovering-over the On demand option. The poor colour contrast between the hover-over list and main content page further reduces the noticeability of the options on the list. Overall, with an average score of 4.0, VoD sites definitely realised the importance of this guideline. To easily search for a specific programme to watch is of course one of the key user tasks info@webcredible.co.uk 10
11 4. Easy to browse for programmes to watch Average score: 4.0 (out of 5) Apart from finding a specific programme to catch-up on or to watch, another key user task for site visitors on a VoD website is to browse for programmes to watch. A few ways to help site visitors browse for programmes are: Suggest the most popular programmes Categorise programme by genre (e.g. drama, comedy, action, documentary, etc.) Provide sufficient programme information (e.g. synopsis and programme duration) before having to select a specific programme Indicate whether a programme is free for all site visitors or is available only to members a b d c BBC iplayer scored full marks by having good browsing options on the iplayer homepage including: (a) Featured programmes; (b) Most popular programmes; (c) Categories by programme genre; and (d) Programme synopsis upon hoverover info@webcredible.co.uk 11
12 Demand Five has good browsing options including new, popular, recommended, free, and also a browse by genre option. However, it lost marks by presenting these options under a different watch now page instead of on the homepage. The call to action for browse what s on Demand Five is displayed amongst the many different banners and images. This makes it harder for site visitors to figure out what they should do next upon landing on the VoD homepage. Again, with an average score of 4.0, all the sites performed well on this guideline with none scoring below 3. However, sites can still improve by increasing the prominence of browsing options on the homepage to make it easier for site visitors to browse for programmes info@webcredible.co.uk 12
13 5. Easy to play selected programme Average score: 3.8 (out of 5) After deciding on a programme to watch, the most important thing is to be able to play the programme. A good VoD website should have a clear link which brings site visitors to the video content page of a specific programme. Also, if the installation of specific software or additional plug-ins are required in order to watch the programmes, clear call to actions and comprehensible instructions should be provided prominently on relevant pages. BBC iplayer scored full marks for having a big clear play button when site visitors hover over a specific programme s content area. By clicking on the play button, site visitors are then directed straight to the actual video content page. Another clear click to play call to action presented in the middle of the video screen makes it easy for site visitors to proceed with watching the video, without having to hunt around for the play button info@webcredible.co.uk 13
14 Sky Player lost marks for having a less obvious call to action to play video content on its site. The poor colour contrast and lack of conventional play button makes the invitation to play a programme less obvious. However, Sky Player did well by providing a clear call to action to, and information on, how site visitors can install Sky Player software if they want to download programmes from the website. Overall, the websites scored well for this guideline, with some losing points by having less obvious and straightforward options to play a programme info@webcredible.co.uk 14
15 6. Intuitive player control buttons provided Average score: 3.8 (out of 5) In the same way that televisions come equipped with a remote control, it s essential that a VoD player provides intuitive control buttons. It s also important to explain what the buttons do in order to support key user tasks while playing a video such as: Pause a video Rewind and/or forward a programme Increase or decrease the volume Watch video in a pop-out box or on full-screen Keep track of programme status from progress bar A message is provided at the top of the screen stating when a selected programme will start. This clarifies to site visitor that they need to wait for the advert to finish before they can watch the programme. Demand Five scores full marks for having clear explanations on what each button means when site visitors hover over a control button. It also gained marks for having an intuitive progress bar. For example, an inactive state and not-actionable state (using faded colours with no hover over invitations) make it clear that site visitors can t perform any actions on the progress bar while adverts are being played. Most sites scored well on this very basic guideline with only one site scoring less than 3. Sites could improve by explaining the functionality of their different control buttons and having more intuitive progress bars. Providing explicit information while advertising is playing can also reduce frustration experienced by site visitors should they try to perform actions that aren t supported by the VoD player (such as fast forwarding through adverts) info@webcredible.co.uk 15
16 7. Flexible viewing options provided Average score: 3.0 (out of 5) One of the unique selling points of VoD websites is providing site visitors control and flexibility in choosing and watching programmes. As such, it s important that a VoD website is designed to support this. Some of the basic criteria for this include: Being able to view programme information (e.g. programme synopsis) without interrupting a playing video Ability to pause a programme and resume watching from the paused point Ability to navigate to the specific programme page (e.g. Doctor Who site) without interrupting a playing video 4oD lost marks for opening up a specific programme page in the current window without keeping the currently played video. Site visitors lose their video if they click on Find out more above the VoD player. Although this problem can be mitigated by playing the video in a pop-out window, site visitors might not discover that unless they go through a trial and error process info@webcredible.co.uk 16
17 Site visitors can also easily navigate to the specific programme page in the current window without losing the video that they re watching. BBC iplayer supports this by allowing them to resume playing their video from the point where the programme was disrupted when the specific programme page loads in the current window. BBC iplayer scored full marks for putting effort into providing site visitors with more flexibility while watching videos. Site visitors are able to view more programme information or less programme information without disrupting the progress of their video. Overall, the sites performed averagely on this guideline with only one site scoring full marks and other sites scoring 2 or 3 points out of 5. There s definitely much room for improvement in terms of providing site visitors with more flexibility while choosing and watching programmes, to improve the overall experience of using a VoD website info@webcredible.co.uk 17
18 8. Engaging audiences with additional features Average score: 2.2 (out of 5) Introducing additional features on VoD websites could make some websites more attractive than others. Although the current VoD websites tend to provide similar functionality, providing distinct features could engage site visitors more while using VoD websites. BBC iplayer has options such as getting recommendations from and sharing recommendations with friends on popular social network sites including Facebook and Twitter. Programmes can also be easily added to TV Favourites by clicking on a star icon on the individual programme windows. The favourites are then stored in an easily accessible section on the BBC iplayer homepage info@webcredible.co.uk 18
19 Demand Five has options where registered members can sign-in to monitor their downloaded programmes if renting or buying from the website. All sites scored well on this guideline, with an average of 3.6. However none received top marks, indicating a larger focus is needed on the delivery of mobile content. Similarly, options such as sharing programmes with friends via or social networking sites such as Facebook as well as recommending programmes to people on sites such as StumbleUpon are additional features provided by Demand Five. Overall, most of the sites performed below average on this guideline. However, more and more VoD providers are starting to come up with additional features to make their product stand out from others following the increasing popularity of VoD websites info@webcredible.co.uk 19
20 9. Easy to find help information Average score: 3.8 (out of 5) Having prominent links to a help section from the homepage is one of the basic guidelines for a VoD website. Just like any other interactive product, providing help is crucial to ensure that site visitors are able to complete key user tasks. Site visitors are also accustomed to reading the frequently asked questions (FAQs) section on websites especially if the website contains features that they re unfamiliar with. Both STV Player and Demand Five scored top marks for acknowledging the importance of a help section by providing a prominent link to it within their main navigation. ITV Player lost marks for making it hard to find help information on their website by embedding it under the useful links section at the bottom of the ITV Player homepage. A high average score of 3.8 indicates that the sites reviewed understand the importance of having help and support information on their websites. However, there s still some room for improvement to make this information more prominent so that site visitors are able to find it easily info@webcredible.co.uk 20
21 10. Easy to find and apply parental control options Average score: 3.7 (out of 5) Apart from the basic usability guidelines that apply to VoD websites, another important consideration especially for parents is having parental control options on these VoD websites. There are several ways to do this including having clear rating information on every video as well as setting up a PIN access for videos with restricted content. 4oD scored top marks for having prominent links and parental control information on its homepage. This makes it easier for parents to find this information and also acts as a reminder to parents who might not have thought about setting parental control over programmes on these VoD websites info@webcredible.co.uk 21
22 4oD also makes the setup of parental control options easier by providing users with all the options in a pop-up box when restricted content is being played for the first time. BBC iplayer marks videos with restricted content with a red strip across the top of the progress bar, making it stand out from other regular video programmes. Also, a message appears when site visitors hover over an icon of a padlock, inviting parents to set parental guidance lock preferences if they wish to do so. With an average score of 3.7, it s clear that VoD providers understand the need for parental control options on their websites. Although all of the reviewed sites provide some sort of option, some sites can still improve by making the link to such information more prominent on their homepage info@webcredible.co.uk 22
23 Conclusion With BBC iplayer ahead in terms of a total usability score, some of the lower scoring sites clearly have some way to go to catch up. The iplayer does lead the way in terms of usability although the BBC does of course have the advantage of not having to charge for its content. One of the main surprises within the study was about the lack of audience engagement with additional features. The functionality offered by many of the VoD sites is very similar so offering something unique and getting that engagement is going to be key moving forward. Adding some basic features to these websites (e.g. sharing with friends on social media sites) could easily achieve this. This lack of audience engagement is particularly important if the broadcaster VoD sites are to make any kind of challenge to YouTube s market domination, as well as fend off any newer market players such as SeeSaw. The usability guidelines presented in this report represent just the start to achieving excellent usability and an outstanding user experience. The use of usability guidelines is essential, but they should always be used in conjunction with usability testing on a regular basis. Usability testing involves analysing typical site visitors completing typical tasks on your digital proposition (see for more). For more information on other general usability guidelines that should be conformed to, visit or book a place on a Webcredible usability course at References 1. Technology Adoption Statistics Compendium, Econsultancy, May info@webcredible.co.uk 23
24 Appendix: Full results The full list of websites audited and the score they achieved for each guideline is as follows: Website Guideline number TOTAL TOTAL % BBC iplayer STV Player Demand Five OnDemand ITV Player Sky Player TOTAL Average score info@webcredible.co.uk 24
25 About Webcredible Webcredible is a user experience consultancy, offering a range of usability, accessibility, design & training services based around your specific requirements: User-centered design Information architecture Interaction design User research Usability testing Interviews & focus groups Persona creation Accessibility Accessible CSS web design Accessibility testing Training courses Usability & accessibility courses Online copywriting courses Web development courses Webcredible is widely regarded as one of the most innovative and respected user experience consultancies in the UK. Our 200+ research articles and reports have been republished on 100s of websites and we receive 250,000 visitors to our website each month. We believe in taking a proactive approach with clients, whilst maintaining a regular open line of communication. We believe that we are being paid for our expertise and as such always take the initiative and offer our recommendations for any course of action. We are: Focused on client needs Our aims are to optimise conversion rates for companies and ensure public sector organisations effectively disseminate information. Passionate The team here at Webcredible loves what they do and we only recruit staff passionate about usability and accessibility. Approachable We re friendly and jargon-free. Consultants, despite being highly educated and experienced, only communicate in a user-friendly manner. Clients include Airmiles, Asda, BBC, ebay, EDF Energy, Laura Ashley, Lloyds TSB, More Th>n, Sony, St John Ambulance, T-Mobile, VisitBritain and World Health Organization info@webcredible.co.uk 25
Channel 4 Digital Media Pack 2015
Channel 4 Digital Media Pack 2015 All4.com All4.com is the brand new website which launched this year which encapsulates the breadth and diversity of Channel 4 channels and programming. Catch up on and
More informationDiscover more. A complete guide to your Virgin Media: TiVo Service
Discover more A complete guide to your Virgin Media: TiVo Service 2 TV. It s brilliant isn t it? And we think you should have more of the TV you love. Your favourite channels. Your favourite shows. TV
More informationVAST TV. Enjoy watching the channels you love.
VAST TV Vast is committed to providing you with quality advanced broadband services at a great value. Choose from a variety of TV packages and enjoy more entertainment with Vast OnDemand, digital music
More informationUsing Television and Radio programme for teaching
[Type here] Using Television and Radio programme for teaching BOB Box of Broadcasts This workshop is for anyone who would like to use television and radio recordings in teaching and research, and takes
More informationUnderstand how PPC can help you achieve your marketing objectives at every stage of the sales funnel.
1 Understand how PPC can help you achieve your marketing objectives at every stage of the sales funnel. 2 WHO IS THIS GUIDE FOR? This guide is written for marketers who want to get more from their digital
More informationDigital Cable TV. User Guide
Digital Cable TV User Guide T a b l e o f C o n T e n T s DVR and Set-Top Box Basics............... 2 Remote Playback Controls................ 4 What s on TV.......................... 6 Using the OK Button..................
More informationINTRODUCTION TO THE WEB
INTRODUCTION TO THE WEB A beginner s guide to understanding and using the web 3 September 2013 Version 1.2 Contents Contents 2 Introduction 3 Skill Level 3 Terminology 3 Video Tutorials 3 How Does the
More informationTable of Contents. Table of Contents
Table of Contents COPYRIGHT 2011 Entone, Inc. All rights reserved. This document contains proprietary information protected by copyright. No part of this publication may be reproduced, stored in a retrieval
More informationMake your website work. Ten ways to convert visitors into buyers
Make your website work Ten ways to convert visitors into buyers 4 million online shoppers in the UK * 7% growth in e-retail sales in the last two years 50.% of online shoppers who place items in their
More informationBig Sandy Broadband DVR Guide
Big Sandy Broadband DVR Guide Contents Big Sandy Broadband DVR Don t Miss a Thing 3 Control Live TV 3 Playback Controls Using the Video Control Buttons 4 Playback Controls Using the Remote Control Arrow
More informationHOW THE BEST RECRUITMENT AGENCIES SUCCEED ONLINE A STUDY OF HOW LEADING AGENCIES PROMOTE THEMSELVES ONLINE TO ATTRACT QUALITY CANDIDATES
HOW THE BEST RECRUITMENT AGENCIES SUCCEED ONLINE A STUDY OF HOW LEADING AGENCIES PROMOTE THEMSELVES ONLINE TO ATTRACT QUALITY CANDIDATES 1 MAKE MOBILE EASY With around 15% of visits now coming via mobile
More informationVirgin Media For All
Virgin Media For All At Virgin Media we think it s important that everyone should be able to enjoy our wide range of services. That includes meeting the needs of disabled customers, wherever we can. We
More informationGetting ahead online. your guide to. GOL412_GBBO brochure_aw5.indd 1 10/2/10 10:10:01
1 Getting ahead online your guide to GOL412_GBBO brochure_aw5.indd 1 10/2/10 10:10:01 2 Welcome to Getting British Business Online Whether you re totally new to the Internet or already have a website,
More informationMarket & Business Development in in Television HbbTV and IPTV in Australia
Market & Business Development in in Television HbbTV and IPTV in Australia Andrew King Director : BroadSpectrum Consultants Chair : Australian Radiocommunications Study Group 6 (Broadcasting) 25 th May
More informationStep-by-Step Help Guide for Freegal Movies and Television
Step-by-Step Help Guide for Freegal Movies and Television 0 Table of Contents Welcome 2 What is Freegal Movies and Television 2 Freegal Music Offerings to Patrons 2 Freegal Movies and Television Homepage
More informationWelcome to your new Sky±HD box
Sky±HD User Guide Welcome to our handy guide designed to help you get the most from your Sky+HD box. Whether you need to make sure you re set up correctly, or simply want to learn more about all the great
More informationDIGA Player Instruction manual for ios device
DIGA Player Instruction manual for ios device Index 1.Activate Remote Recording function on DIGA 2.Let s use DIGA Player 2.1. How to use Remote Recording Service 2.1.1. Make your account (User registration)
More informationPinterest has to be one of my favourite Social Media platforms and I m not alone!
Pinterest has to be one of my favourite Social Media platforms and I m not alone! With 79.3 million users, 50 billion pins and 1 billion boards it is host to an enormous amount of content. But many of
More informationWelcome to the Most. Personalized TV Experience
Welcome to the Most Personalized TV Experience Meet TiVo Service from Cogeco 2 Get ready to live the TiVo experience. Welcome to TV like you ve never seen it. With TiVo Service from Cogeco, 1 you get incredible
More informationThe Perfect Digital Marketing Recipe For Your Business Success
The Perfect Digital Marketing Recipe For Your Business Success Executive Summary With a wide variety of options available to us, it can often be difficult to find the optimum combination of tools and techniques
More informationWelcome to your new Sky±HD box
Sky±HD User Guide Welcome to our handy guide designed to help you get the most from your Sky±HD box. Whether you need to make sure you re set up correctly, or simply want to learn more about all the great
More informationBBC Trust Distribution Framework for BBC Services
BBC Trust Distribution Framework for BBC Services Distribution Framework for BBC Services A. Introduction 1. The BBC can only fulfil its public purposes if it has in place adequate arrangements for making
More informationfacebook.com/tourmyapp
Introduction So you've built a web product. You've done a ton of work in building up the marketing so that a stream of users are coming and signing up for your free trial or free plan. Things are going
More informationVAST TV. Enjoy watching the channels you love.
VAST TV Vast is committed to providing you with quality advanced broadband services at a great value. Choose from a variety of TV packages and enjoy more entertainment with Vast OnDemand, digital music
More informationDigital Cable Your guide to home entertainment with a personal touch
Your guide to home entertainment with a personal touch 1.888.345.1111 Sudbury 560.1565 eastlink.ca Exciting New Services Welcome to Home Entertainment Questions? We Have the Answers As one of EastLink
More informationUSER GUIDE Chapter 20 Using Podcasts. Schoolwires Academic Portal Version 4.1
USER GUIDE Chapter 20 Schoolwires Academic Portal Version 4.1 TABLE OF CONTENTS Introduction... 1 Adding a New Podcast Page... 3 Adding a New Episode... 5 Supported File Types... 5 What is an MP3 File?...
More informationHigh-Definition Personal Digital Recorder. user guide
High-Definition Personal Digital Recorder user guide Contents Welcome to MY SKY HDi................... 1 MY SKY HDi................................... 1 Updates to MY SKY HDi......................... 1
More informationEXECUTIVE SUMMARY. Client Firm
EXECUTIVE SUMMARY Client Firm Netflix (http://www.netflix.com) is the world s largest subscription-service company that sends DVDs by mail and streams movies and TV episodes over the internet. Netflix
More informationWelcome to the world of Sky±HD
Using Sky±HD Welcome to the world of Sky±HD This is your essential guide to using your Sky±HD box What do you want to do? Learn about HD page 6 Get started page 10 See what s on page 16 Use your Planner
More informationYouTube optimisation best practice guide
YouTube optimisation best practice guide 23 rd April 2015 Alex Ovsianikov, Senior Natural Search Analyst Oliver Robertson, Senior Natural Search Analyst Dan Spry, Digital Promotions Analyst James Allen,
More informationUSER GUIDE. Quickflix Streaming on your Personal Computer (PC) & Apple Macintosh (MAC)
USER GUIDE Quickflix Streaming on your Personal Computer (PC) & Apple Macintosh (MAC) Contents Chapter 1: Welcome I. About Quickflix II. System Requirements for PC & Mac Chapter 2: Registering for the
More informationAdwords & Online Marketing
Adwords & Online Marketing #LexisSeminar Join in the discussion LexisClick s vision The digital marketing experts for ambitious SMEs on their journey to becoming market leaders Introduction to LexisClick
More informationMusic Radio and Video
1 Music Radio and Video Watching Videos on the Internet There are now millions of videos available to watch on the internet covering just about anything from comedy, sports, news, music, education through
More informationMoxi Whole Home HD DVR QUICK REFERENCE GUIDE
Moxi Whole Home HD DVR QUICK REFERENCE GUIDE Let s get started with learning more about what your Moxi System can do. This is a quick reference guide to get you up and running. Contents: Menu Quick Look
More informationBeeSocial. Create A Buzz About Your Business. Social Media Marketing. Bee Social Marketing is part of Genacom, Inc. www.genacom.
BeeSocial M A R K E T I N G Create A Buzz About Your Business Social Media Marketing Bee Social Marketing is part of Genacom, Inc. www.genacom.com What is Social Media Marketing? Social Media Marketing
More informationHOW TO USE YOUR. Important STUFF. Keep these details safe. Calling us. 4-digit PIN. Your Customer Account Number. Smart Card Serial Number
Important STUFF Keep these details safe. 4-digit PIN Your Customer Account Number Smart Card Serial Number Calling us If you have any questions, just give us a call free from a Virgin Media phone on 150.
More informationConsumer research into use of fixed and mobile internet
Consumer research into use of fixed and mobile internet Research Document Publication date: 23 March 10 Contents Section Page 1 Introduction 1 2 Methodology 2 3 Residential consumers 3 4 Business consumers
More informationUsing the System ORDER YOUR BELL EXPRESSVU PROGRAMMING. Page 3-1
Using the System ORDER YOUR BELL EXPRESSVU PROGRAMMING This procedure notifies the Bell ExpressVu Customer Service Call Centre that your system is on-line and installed. You need to have your services
More informationYour NHS Jobs account
Your NHS Jobs account This guide is intended to show you how to quickly navigate around your account once you have registered with NHS Jobs and logged in to your account. Navigating around your job seeker
More informationMoreketing. With great ease you can end up wasting a lot of time and money with online marketing. Causing
! Moreketing Automated Cloud Marketing Service With great ease you can end up wasting a lot of time and money with online marketing. Causing frustrating delay and avoidable expense right at the moment
More informationOVERVIEW OF INTERNET MARKETING
OVERVIEW OF INTERNET MARKETING Introduction to the various ways in which you can market your business online 2 April 2012 Version 1.0 Contents Contents 2 Introduction 4 Skill Level 4 Terminology 4 What
More informationDVR GUIDE. Using your DVR/Multi-Room DVR. 1-866-WAVE-123 wavebroadband.com
DVR GUIDE Using your DVR/Multi-Room DVR 1-866-WAVE-123 wavebroadband.com Table of Contents Control Live TV... 4 Playback Controls... 5 Remote Control Arrow Buttons... 5 Status Bar... 5 Pause... 6 Rewind...
More informationThis product may be protected by one or more of the following U.S. Patents: 6,418,556; 7,100,185; 5,809,204; 6,396,546; 5,940,073; and 6,239,794.
DVR user manual Copyright 2010 Rovi Corporation. All rights reserved. Rovi and the Rovi logo are trademarks of Rovi Corporation. Passport is a registered trademark of Rovi Corporation and/or its subsidiaries.
More informationFetch TV App Guide 1. Fetch TV App. ios and Android Document Version 1.13
Fetch TV App Guide 1 Fetch TV App ios and Android Document Version 1.13 2 Fetch TV App Guide Fetch TV App Guide 3 Contents Welcome to the Fetch TV App 4 Before you start 5 Installing the Fetch TV App 9
More informationSocial Media Strategy:
Social Media Strategy: The Beginners Guide to Strategy Success in 7 Steps A Simple Guide In association with: Chapter Title Contents Page Page 2 What is Social Media...3 What is a Social Media Strategy
More informationBusiness and Process Improvement Specialists. Ai Virtual Assistant Sourcing and Operational Delivery. Sales & Service Centre Efficiency & Performance
DELIVER GREAT SERVICE THAT COSTS LESS Business and Process Improvement Specialists Ai Virtual Assistant Sourcing and Operational Delivery Sales & Service Centre Efficiency & Performance Working in Partnership
More informationImpressive Analytics
Impressive Analytics and Insight on a Shoestring Lisa Ikariyama & Tracy Anderson Cabbage Tree Creative www.cabbagetree.co.nz Getting Started Before you design a page on your website or get started with
More informationMOBILE MARKETING. A guide to how you can market your business to mobile phone users. 2 April 2012 Version 1.0
MOBILE MARKETING A guide to how you can market your business to mobile phone users 2 April 2012 Version 1.0 Contents Contents 2 Introduction 3 Skill Level 3 Terminology 3 Video Tutorials 4 What is Mobile
More informationFetch TV User Guide Fetch TV User Guide 1 User Guide
User Guide Fetch TV User Guide Fetch TV User Guide Fetch TV User Guide 3 Welcome to Fetch TV 4 Home Screen 5 Top Shows 5 Watch Live TV 7 Pause, Play and Rewind Live TV 9 TV Guide Electronic Program Guide
More information9 The continuing evolution of television
Section 9 9 The continuing evolution of television 9.1 There have been no significant changes in the coverage of traditional broadcast terrestrial, satellite and cable networks over the past year. However,
More informationWebsite Design Checklist
Website Design Checklist Use this guide before you begin building your website to ensure that your website maximizes its potential for your company. 3 THING YOU SHOULD NEVER SAY ON YOUR WEBSITE (That I
More informationAmerican Express @ Work Getting Started Guide: Norway
American Express @ Work Getting Started Guide: Norway American Express @ Work can help you to manage your Corporate Card Programme more efficiently online. With Standard and Customised Reports to track
More informationBBC Audience Information
BBC Audience Information January March 2011 Statement from the Head of Audiences, BBC Audiences are at the heart of what we do is a core value of the BBC and appears on the back of every member of staff
More informationHOW TO GET THE MOST OUT OF YOUR VIDYARD TRIAL A GUIDE FROM VIDYARD
HOW TO GET THE MOST OUT OF YOUR VIDYARD TRIAL A GUIDE FROM VIDYARD Contents Introduction 1 1. Create a Player 2 2. Publish a Player 3 3. Customize the Player 5 Configuring General Player Options 6 Configuring
More informationRatings, Audiences, & Failed Shows
Ratings, Audiences, & Failed Shows TELEVISION RATINGS Before the Show Airs A New Season TV networks test programs Subjects view pilots or season finales for current shows in theaters. Meters record their
More informationAPIs and URLs for Social Networks
APIs and URLs for Social TV Dan Brickley 1, Libby Miller 2, Mo McRoberts 3, and Vicky Buser 4 1 Vrije Universiteit, Amsterdam; NoTube Project 2 BBC R&D; NoTube Project 3 Project Baird 4 BBC R&D; NoTube
More informationGoogle Month - Tips for a Great Landing Page
Google Month for Irish Tourism Businesses October 2014 Tips Toolkit Page 1 of 5 Google Month: Tip 1 - Align your landing page with your advertisement It is important to align your landing page with your
More informationRemote Viewer Recording Backup
Remote Viewer Recording Backup Introduction: In this tutorial we will explain how to retrieve your recordings using the Web Service online. Using this method you can backup videos onto your computer using
More informationExecutive Dashboard Cookbook
Executive Dashboard Cookbook Rev: 2011-08-16 Sitecore CMS 6.5 Executive Dashboard Cookbook A Marketers Guide to the Executive Insight Dashboard Table of Contents Chapter 1 Introduction... 3 1.1 Overview...
More informationwhite paper Tracking Phone Leads: The Missing Piece of Marketing Automation
white paper Tracking Phone Leads: The Missing Piece of Marketing Automation Tracking Phone Leads: The Missing Piece of Marketing Automation 21 Executive Summary Marketing organizations today including
More informationRCN DIGITAL CABLE USERS GUIDE
RCN DIGITAL CABLE USERS GUIDE WELCOME Congratulations! Thanks to your new Digital Cable Service, you now have access to the most cutting-edge cable television services available, only from RCN. At RCN,
More informationDIGITAL / HD GUIDE. Using Your Interactive Digital / HD Guide. 1-866-WAVE-123 wavebroadband.com
DIGITAL / HD GUIDE Using Your Interactive Digital / HD Guide 1-866-WAVE-123 wavebroadband.com Using Your Interactive Digital/HD Guide Wave s Digital/HD Guide unlocks a world of greater choice, convenience
More informationT H E O F F I C I A L M A K E I T H A P P E N G U I D E T O. Paid advertising on the internet
T H E O F F I C I A L M A K E I T H A P P E N G U I D E T O Paid advertising on the internet Paid advertising on the internet > It is a traffic source of potential customers which you have to pay for.
More informationFuture comparisons: What's next for price comparison websites? August 2009
Future comparisons: What's next for price comparison websites? August 2009 Contents Executive summary... 3 Introduction... 4 Price comparison history... 5 Current market... 6 Results page... 7 Trust...10
More informationGoogle+ Hangouts On Air
Google+ 01 Hangouts On Air We re constantly amazed by the innovative ways the Google+ community is using Hangouts conducting political debates, broadcasting breaking news, performing virtual concerts,
More informationMobile video advertising
Mobile video advertising A major revenue opportunity for operators Scan for mobile reading Operators are looking at ways to monetize the huge growth in mobile video consumption by subscribers. This document
More informationSET-TOP USER GUIDE SET-TOP USER GUIDE
SET-TOP USER GUIDE SET-TOP USER GUIDE If you have more questions about your service, go to ArmstrongOneWire.com or call Customer Support at 1.877.277.5711. Table of contents WELCOME TO ARMSTRONG TELEVISION
More informationContents. The receiver
Contents 1 DUNE HD TV-102 box 1 Power cable 1 HDMI cable 1 AV cable (needed if your box doesn t have HDMI input) 1 IR eye (is used if you wish to place the box where the remote can t reach the IR sensor
More informationJT Fibre is here. Get ready to switch to the next generation of Broadband. www.jtglobal.com/fibre
JT Fibre is here Get ready to switch to the next generation of Broadband www.jtglobal.com/fibre Connecting Jersey Our plans are now well under way to switch all homes over to JT Fibre as we connect Jersey
More informationThe secrets of website usability that increase sales.
The secrets of website usability that increase sales. How did Legal & General double online sales of Life insurance? How did Tesco increase online home grocery sales by 13M last year? How did a website
More informationJanuary/February 2015. 2015-2016 Foresight Report
w w w.di.net V o l u m e 21 N u mber 1 2015-2016 Foresight Report 58 How SEO Can Help Your Firm Grow There s something about the phrase Search Engine Optimization that causes eyes to glaze over and makes
More informationChoosing Your ILS Partners. Making the Most of Your Online Advertising Budget
TM Choosing Your ILS Partners Making the Most of Your Online Advertising Budget Choosing Your ILS Partners Making the Most of Your Online Advertising Budget CONTENT Traffic and Leads... 1 User Experience...
More informationThe Forgotten Majority: Nurturing Unknown Prospects
The Forgotten Majority: Nurturing Unknown Prospects Most companies nurture their identified leads with calls, events and email marketing. But how do you nurture your unidentified Prospects? Table of Contents
More informationLync 2010 June 2012 Document S700
Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...
More informationUser Guide. A clever person solves a problem. A wise person avoids it. - Albert Einstein
User Guide A clever person solves a problem. A wise person avoids it. - Albert Einstein Congratulations with your Pronto purchase! We hope you ll love it as much as we do. 1. OVERVIEW 3 2. SET UP 5 3.
More informationTURN YOUR WEBSITE INTO A PROFIT ENGINE
TURN YOUR WEBSITE INTO A PROFIT ENGINE Turning your website into a profit engine: where to start In a competitive market, generating more leads from your website traffic has become crucial to maximising
More informationPlus, although B2B marketing budgets have increased, the number of channels may far surpass what you can do with your budget.
1 CNBC s list of the Top 10 Most Stressful Jobs of 2011 revealed that the sixth most stressful job was that of an advertising account executive. The reason today s account executives are so stressed is
More informationMailing List Growth Strategies. A guide to increasing the size of your mailing list. November 2012 Version 0.2
Mailing List Growth Strategies A guide to increasing the size of your mailing list November 2012 Version 0.2 Contents Introduction... 3 Lightboxes... 4 Implementation advice... 6 Social Media... 8 Implementation
More informationCookie Policy. Introduction About Cookies
Introduction About Cookies Cookie Policy Most websites you visit will use in order to improve your user experience by enabling that website to remember you, either for the duration of your visit (using
More informationStepStone PRODUCTS & PRICES. The job market of choice.
StepStone PRODUCTS & PRICES The job market of choice. THE JOB MARKET OF CHOICE CONTENTS 04 Job Listings 08 Additional Listing Products & Services 09 Employer Branding 12 DirectSearch 13 International Recruiting
More informationPHYSICAL SECURITY VENDORS WEB DIAGNOSTIC W W W. H A R T L E Y - S T O N E. C O M
PHYSICAL SECURITY VENDORS WEB DIAGNOSTIC W W W. H A R T L E Y - S T O N E. C O M PHYSICAL SECURITY VENDORS WEBSITE DIAGNOSTIC CONTENTS WHY? 2 ABOUT HARTLEY-STONE 2 THE DIAGNOSTIC METHODOLOGY 3 PHYSICAL
More informationA Quick Start Guide On How To Promote Your Site Using Do It Myself SEO
A Quick Start Guide On How To Promote Your Site Using Do It Myself SEO Introduction Welcome to Do It Myself SEO, a set of tools for SEO, Social Media Analytics and Competitive Analysis. This platform boasts
More informationMethodology. Why these 10 criteria only?
Methodology To better understand the digital landscape of Australian local government, we assessed the website Homepages of all Australian councils against the following 10 criteria relating to discoverability
More informationUniversity Of Stirling: Applicant Guide
University Of Stirling: Applicant Guide This guide provides an introduction on how to complete and submit an application for jobs advertised on the Jobs at Stirling page of the University of Stirling website.
More informationFashionTV is the biggest fashion medium in the world
FashionTV is the biggest fashion medium in the world FashionTV broadcasts the latest news and information to over 350 million households and 7 million public places worldwide. As the only global 24/7 television
More informationMarketing Analytics What needs to Be Measured
Marketing Analytics What needs to Be Measured A Xander Marketing Guide T: 03302232770 E: hello@xandermarketing.com W: www.xandermarketing.com Marketing Analytics What Needs to Be Measured Introduction
More informationHow to market your ecommerce app. A Poq Studio report
How to market your ecommerce app A Poq Studio report MOBILE APPS FOR ECOMMERCE A mobile app is a valuable tool for ecommerce brands. It s a whole new sales channel, and a way to market to your biggest
More informationCREATING YOUR ONLINE PRESENCE
CREATING YOUR ONLINE PRESENCE Congratulations on signing up for your webhosting package, you ve just completed the first and most important step in establishing your online presence. There are just a few
More informationGeneral Product Questions... 3. Q. What is the Bell Personal Vault Vault?...4. Q. What is Bell Personal Vault Backup Manager?...4
Frequently Asked Questions to be posted at: /faqs/ Table of Contents General Product Questions... 3 Q. What is the Bell Personal Vault Vault?...4 Q. What is Bell Personal Vault Backup Manager?...4 Q. What
More informationCookie Policy. Introduction About Cookies
Introduction About Cookies Cookie Policy Most websites you visit will use in order to improve your user experience by enabling that website to remember you, either for the duration of your visit (using
More informationelectrical-deals.co.uk Specialists in Refurbished Electronics for 20 Years
electrical-deals.co.uk Specialists in Refurbished Electronics for 20 Years Guide to Buying Your TV What you need to know! Screen Types LCD (Liquid Crystal Display) TV s are quickly becoming a thing of
More informationDIGITAL MARKETING AN INTEGRATED APPROACH
DIGITAL MARKETING AN INTEGRATED APPROACH OCTOBER 2015 Theme Group 2015 themegroup.co.uk WHAT IS DIGITAL MARKETING? The key objective of digital marketing is to promote brands, build preferences and increase
More informationQuick Reference Guide
Quick Reference Guide Quick Reference Guide LAPTOPS AND PCS To get started... You will need to have a MyRCN username to begin using RCNGO. To sign up, visit rcn.com and click MyRCN located at the top of
More informationGUIDE TO GOOGLE ADWORDS
GUIDE TO GOOGLE ADWORDS How to use Google Adwords to drive relevant traffic to your website 2 April 2012 Version 1.0 Contents Contents 2 Introduction 4 Skill Level 4 Terminology 4 Video Tutorials 5 What
More informationTHE SMARTEST ANIMAL IN THE ENTERTAINMENT KINGDOM.
LET S JUMP RIGHT IN THE SMARTEST ANIMAL IN THE ENTERTAINMENT KINGDOM. TRAINED TO GIVE YOU THE BEST IN WHOLE-HOME ENTERTAINMENT. Welcome to the Hopper, a Whole-Home HD DVR from DISH that brings full DVR
More informationSet up your first free website
How to Set up your first free website There are many websites available across the web that allow you to create a whole website for free, without any knowledge of scripts or coding. Think that sounds too
More informationThe specialist web design, CMS and hosting service for schools and school districts
The specialist web design, CMS and hosting service for schools and school districts District Jotter: Take control of your website: www.districtjotter.com The specialist web design, CMS and hosting service
More informationUser Guide Call Recorder Professional
User Guide Call Recorder Professional Xarios Call Recorder User Guide Page 1 of 27 Contents Introduction... 3 Logon... 4 Server Status... 6 Navigating Around Xarios Call Recorder... 7 Recordings... 8 Play
More informationMore Enquiries, Same Budget: Solving the B2B Marketer s Challenge
More Enquiries, Same Budget: Solving the B2B Marketer s Challenge You need to increase inbound enquiries, both in volume and quality, but your budget is restricted. Sound familiar? Prospect Analytics offers
More informationInternet Marketing. Facts, Fabrications & a Few Fundamentals. www.internetideagirl.com 877-644-3327
Internet Marketing Facts, Fabrications & a Few Fundamentals In the early years of the internet it was easy to find a website. First, there were so few of them. Second, there were only 2 or 3 places to
More information