2014 Year End Earnings Conference Call. February 25, 2015

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1 2014 Year End Earnings Cnference Call February 25, 2015

2 This presentatin includes certain frward-lking statements that are made as f the date heref and are based upn current expectatins, which invlve risks and uncertainties assciated with ur business and the ecnmic envirnment in which the business perates. All such statements are made pursuant t the safe harbur prvisins f, and are intended t be frwardlking statements under applicable Canadian securities laws. Any statements cntained herein that are nt statements f histrical facts may be deemed t be frward-lking statements. Fr example, the wrds anticipate, believe, plan, estimate, expect, intend, shuld, may, culd, bjective and similar expressins are intended t identify frward-lking statements. This presentatin includes, but is nt limited t, frward lking statements regarding TeraG s grwth strategy, transitin f the Cmpany t a multi-prduct IT services cmpany, crss selling pprtunities, revenue grwth, churn reductin and acquisitin pprtunities. By their nature, frward-lking statements require us t make assumptins and are subject t inherent risks and uncertainties. We cautin readers f this dcument nt t place undue reliance n ur frward-lking statements as a number f factrs culd cause actual future results, cnditins, actins r events t differ materially frm the targets, expectatins, estimates r intentins expressed with the frward-lking statements. When relying n frward-lking statements, whether written r ral, t make decisins with respect t the Cmpany, investrs and thers shuld carefully cnsider the risks, uncertainties and assumptins, including the risk that crss-selling f TeraG s prducts and services may nt succeed, revenue grwth and churn reductin strategies may nt materialize, pprtunities fr acquisitins may nt becme available r are at unfavurable terms t TeraG, transitin t a multi-prduct IT services cmpany will nt generate the results intended by management, thse risks set frth in the Risk Factrs sectin in ur annual MD&A fr the year ended December 31, 2014 available n and ther uncertainties and ptential events. In particular, if any f the risks materialize, the expectatins, and the predictins based n them, f the Cmpany may need t be re-evaluated. Cnsequently, all f the frward-lking statements in this presentatin are expressly qualified by these cautinary statements and ther cautinary statements r factrs cntained herein, and there can be n assurance that the actual results r develpments anticipated by the Cmpany will be realized r, even if substantially realized, that they will have the expected cnsequences fr the Cmpany. Except as may be required by applicable Canadian securities laws, the Cmpany des nt intend, and disclaims any bligatin t update r revise any frward-lking statements, whether ral r written as a result f new infrmatin, future events r therwise. 2

3 Stewart Lyns President & Chief Executive Officer

4 TeraG Prduct Set TeraG prvides B2B IT services acrss Canada n three pillars: Access services Data center services Clud services Three cre strengths f TeraG include: Large existing base f ver 4,000 SMB and small enterprise custmers Facilities based backgrund enables cntrl f value chain Multiple prducts creates increased crss selling and slutins based pprtunities The new Data Centers and Clud Services are cmplementary and allw us t leverage ur existing assets Access Speeds/Feeds Redundancy Managed Services Vice Over IP Data Centers Clud Clcatin Infrastructure-as-a-Service Managed Services High Perfrmance Strage Hsting Managed Backups Data Archiving/ Vaulting 4

5 2014 Transfrmatin January 2014 January 2015 Wireless ISP Alternative Access Prvider Gegraphic Targeting Price vs. Cmpetitin PRODUCT SALE Data Flw Prvider Primary Secure Data Prvider Vertical Targeting Value vs. Alternative SOLUTION SALE Shift in TeraG s Apprach t Custmers Fcus n Value; Cmpetitive n Price 5

6 2014 Prduct Intrductins Safety & Security Offerings Clud Strage Unstructured bject stre via an n premise cache appliance Data Center Ht Seats Clud Cmpute On demand virtual servers t utilize CPUs and RAM Active Redundancy / Failver Slutins Managed Services High Capacity Services Bandwidth Ntificatin Enhancements WAN Prtfli Imprvements Fibre Resale Ethernet Over Cable Launch f Clud Services Prvides End-t-End Slutins t Custmers 6

7 Net Prmter Scre Intrductin f Net Prmter Scre ( NPS ) as a metric tied t cmpensatin NPS used t measure, understand, and imprve custmer experience TeraG s NPS f +19 is higher than average and significantly utperfrms ur cmpetitin Net Prmter Scre (1)(2) % f Respndents TeraG % 29% 26% Benchmark - All Other (2) 33% 32% 35% Benchmark - All Cmpetitin (21) 22% 35% 43% Benchmark - Big 3 (28) 18% 36% 46% Prmters (Scre 9-10) Passives (Scre 7-8) Detractrs (Scre 1-6) Surce: MarCm Research; based n enterprise r business-t-business services, excludes cnsumer services. (1) Questin: On the scale f 1 t 10 where 1 being Very Unlikely and 10 being Very Likely, please tell us: Hw likely are yu t recmmend yur current vendr t a clleague r friend? Sample size: Current custmers 200 / Benchmark 201 7

8 2014 Highlights Launch f clud, additinal prducts and feature enhancements; psitining TeraG as an end-t-end prvider f fully-managed data cnnectivity and clud slutins Expanded its data center business thrugh 3 acquisitins Servicing Western Canada by tw facilities in dwntwn Vancuver with a cmbined size f 14,000 square feet Acquired a 10,000 square ft tier 3-ready data center facility in Mississauga, Ontari that was previusly built and managed by BlackBerry Limited Mnthly recurring revenue is grwing, driven by data center and clud services t bth new and existing custmers Fcus n churn yielded significantly imprved results with 2014 churn f 0.99% cmpared t 1.18% in 2013 Refinanced credit facilities with Natinal Bank and Ryal Bank t prvide the Cmpany with imprved financial flexibility and capital fr ptential acquisitins 2014 NPS was +19 at the clse f the year, cmparing very favurably with that f the large incumbent prviders, wh accrding t the same survey had an average scre f -28 Custmer's repeatedly cited TeraG's netwrk reliability and custmer service as the main reasns fr its high NPS scre Presented with the inaugural Canadian Telecmmunicatins Emplyer f Chice (EOC) Recgnitin Award fr 2014, which identifies, recgnizes and prmtes the best emplyers in the Canadian telecmmunicatins industry 8

9 Je Prdan Chief Financial Officer

10 Operating Metrics Key perating metrics imprved in 2014 Eliminated entry-level Access prduct set with lw price pints (ARPU <$250) Impacted lwer ARPU custmer base Significant imprvement in churn year ver year Tw cnsecutive quarters f ARPU increases beginning in Q3 14 ARPU imprvement driven by additin f new multi-prduct custmers and existing custmers upgrading services FY13 Q1'14 Q2'14 Q3'14 Q4'14 FY14 Custmers 4,073 4,079 4,107 4,109 4,073 4,073 Churn 1.18% 1.06% 1.00% 0.87% 1.02% 0.99% ARPU $1,037 $1,031 $1,010 $990 $1,006 $1,009 ARPU Onging Operatins (1) $986 $982 $978 $983 $1,006 $988 (1) Excluding revenues frm Public Mbile. 10

11 Revenue & EBITDA Revenue ($ millins) $12.9 $12.9 $13.2 $12.5 $12.6 $12.0 $12.0 $12.0 $0.6 $0.6 $0.2 $0.2 Mnthly Recurring Revenue ( MRR ) EBITDA ($ millins) $4.3 $3.8 $0.8 $0.4 Nn-Recurring Revenue $12.1 $12.3 $0.3 $0.3 $0.1 $0.0 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 New Wireless Entrant Decmmissined MRR $4.3 $4.1 $4.0 Q4 14 Mnthly recurring service revenue frm nging peratins has increased by $200k in Q4 14 as a result f Access imprvements and cntinued grwth in data center services Decline in ttal revenue year ver year due t decmmissining f Public Mbile Slight EBITDA decline in Q4 14 cmpared t Q3 14 primarily as a result f higher rent expense and additinal investments in marketing Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 11

12 Capital Expenditures Capital Expenditures ($ millins) Q4 14 Access Data Center / IT / Facility Extrardinary Items $3.8 $0.8 $2.9 $0.3 $2.2 $0.3 $3.0 $4.3 $2.6 $1.9 $1.4 $2.6 $2.5 $0.3 $0.4 $2.3 $3.6 $2.1 $0.9 Relatively stable capital expenditures cmpared t Q3 14 after excluding extrardinary capital expenditures Cnstructin csts related t Head Office mve Capital intensity decreased t 19.7% in Q4 cmpared t 28.4% in Q3 Liquidity $30.0 millin f undrawn credit facilities available $2.9 millin f cash n hand Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 12

13 Objectives / Strategic Pririties Transitin int a cmprehensive multi-prduct end-t-end IT services prvider t drive grwth in the future TeraG Clud Services launched twards the end f Q3; initial results supprts crss-selling plan as multiple services being purchased Over 40,000 square feet f data center space and almst 7MW f pwer Making excellent prgress in ur pursuit f meaningful acquisitins $30 millin available fr acquisitins and investment Deliver strng financial results Cmpensatin tied t perfrmance revenue grwth; fcus n reducing churn/ increasing retentin; psitive free cash flw; net prmter scre 13

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