AMCOM MESSENGER. Amcom Messenger IMPROVING STAFF EFFICIENCY AND PATIENT CARE WITH TIMELY COMMUNICATIONS AND CRITICAL CONNECTIVITY

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1 AMCOM MESSENGER Amcom Messenger IMPROVING STAFF EFFICIENCY AND PATIENT CARE WITH TIMELY COMMUNICATIONS AND CRITICAL CONNECTIVITY

2 The Challenge of Providing Patient Care While Maintaining Efficiency Many hospitals today face the same challenge. Everyone agrees that quality and speed of patient care are essential. Yet, the highly mobile staffs at most healthcare facilities often cannot provide the best care possible due to poor communications procedures. Staff members have become frustrated at the inefficiency that results with so many conflicting demands on their time. This happens when there are too many undirected updates and alerts being sent to clinicians and other staff members, making it difficult to determine what to act on first. One patient s lab results have come in. Another is reporting pain through the nurse call system. A third s heart monitor is beeping. Someone wants to speak with a doctor. The security system is acting up. The list goes on. How has this happened? It s simple. Today s technology point-of-care, safety, nurse call, and other systems generates a lot of valuable information that needs to be shared. The trouble is that it s not being shared in meaningful ways with the right people. The result is slower response to critical events, and patient care, safety, and satisfaction can suffer. The management team is very pleased with how smoothly our communications flow. Amcom Messenger is an integral part of the way we do business and helps us in our mission to continually strengthen patient care and safety. Ken Meale Network Physical Resources Manager Coffs Harbour Hospital, NSW, Australia

3 Managing Today s Islands of Information Healthcare organisations need effective ways of centralising all of the information generated by the islands of information and distributing it to the right person, in the right place, at the right time, on the right device. They also need technology with demonstrable ROI. Forward-Looking Technology Even in cases where an alerting structure has been deployed, poor communications can lead to message overload and alert desensitisation to the point that the messaging architecture originally purchased for efficiency has become an obstacle to it. Many organisations have found that implementing a point-to-point solution can mean only part of the enterprise communications puzzle is solved. They lack an enterprise-wide, consolidated approach that allows them to truly leverage the collective information captured across various systems. This is where Messenger excels.

4 Amcom Messenger: A Communications Hub for Critical Connectivity and Fast Response Amcom Messenger is intelligent middleware that connects critical information from your alert systems, such as nurse call, fire, security, patient monitoring, and building management, to mobile staff on their wireless communication devices. It creates an enterprise-wide hub for the management, prioritisation, and response to key events. This includes the ability to send messages to the right people based on rules set up in your hospital, including escalated communications whenever necessary. It also means you can manage devices easily and allocate staff appropriately. Ultimately, the ability to reach mobile team members within seconds improves overall workflow, staff productivity, and the comfort and safety of everyone in your facility. Timely delivery of important alerts to the people who can act on them not only strengthens the efficiency of your operations, but it also saves lives.

5 Bringing Today s Mobile Devices into the Communications Mix Many physicians, nurses, and administrators today must now carry several devices at all times. A smartphone, one or more pagers, an in-house wireless telephone it s become too cumbersome for staff members and IT teams alike. The time has come to trade in the tool belt of devices in favor of a single smartphone for everything from code calls and consult requests to personal communications. It s finally possible with Amcom Software solutions. Now, smartphones can replace pagers and allow staff to carry a single device for all communications, making both clinicians and IT teams happy. Capabilities such as text messaging and full two-way communication improve workflow, while rock-solid reliability ensures critical communications such as code calls reach the right person when needed.

6 Amcom Software and Unified Communications Amcom Software enables healthcare organisations to expand the possibilities of their existing unified communications infrastructure with a critical layer of connectivity and meaningful information sharing. As the leader in this space, Amcom Software enables you to create powerful linkages among your systems, technology, and staff. Amcom Messenger ensures the right person receives the right message on the right device at the right time. Erasing system boundaries and taking a unified communications approach is essential to your ability to achieve ROI, higher levels of efficiency for staff, and better patient care, safety, and satisfaction. ADT System Infant Protection Security System Location Tracking Web Directory Speech Recognition Onsite 000 Notification Dashboard Mobile Event Notifiication RFID Presence Unified Communications Services On Call Nurse Call Integration Mobile Phone Web Remote Monitoring Devices Pager Lab Results Nurse Call IT System Monitoring Emergency Notification Management Onsite Paging Switchboard Integration Alarms Integration Wireless Telephony Operator Console Wireless Telephony Digital Signage/ Whiteboard Universal connectivity to data sources Enterprise-wide directory, presence, preference and escalation rules Delivery to right endpoint

7 Leveraging Best-in-Class Capabilities PROVIDING THE FUNCTIONALITY THAT ENABLES QUICK RESPONSE Alarm filtering: Establish rules that direct the right alarms to the right staff members to eliminate the overload caused by receiving unnecessary information throughout the day. Filtering also means off-duty staff aren t bothered by updates that don t occur during their shift. Assignment client: Assign particular devices and patients to staff for the various clinical systems you have linked to Amcom Messenger. This ensures that updates are sent to the right person based on his or her role and communication device preferences. Integration to your communication devices: Whether your organisation uses in-building wireless phones, LED signs, voice communication badges, pagers, smartphones, or even all of them in the same facility, ensure staff receive alarms and updates on the appropriate devices at all times. Amcom Messenger has proven interoperability with virtually all communication output devices. (See the complete list on the next page.) Integrated messaging using industry-standard methods for common alarm/input systems (HL7) standards-based systems: Link systems such as lab results, radiology results, medication management, and messaging from patient care device aggregators to your staff s wireless devices for real-time information updates. Amcom Software is an active participant in the efforts of Integrating the Healthcare Enterprise North America (IHE) to standardise these systems for ease of implementation. ENSURING SECURITY AND EASE OF ADMINISTRATION Consolidated configuration platform: Leverage a single system for configuring all of your messaging needs, eliminating the need to go back and forth to manage the same information in multiple systems. User-configured access and filtering by department: Ensure users see only what they need to based on their role/ department. Advanced filtering means fewer broad-based alerts go to people who don t need to receive them. Forward-looking interfaces for advanced messaging support: Plan for the future with an extensible system that can grow with your organisation as new devices and systems are required. You won t have to forklift your entire messaging strategy every time something changes. Integration with the full Amcom Software suite: As the leader in unified communications, Amcom Software offers healthcare organisations a broad suite of integrated solutions. In addition to Amcom Messenger, this spans communications tools for contact center management, Web-based employee directories, on-call scheduling, speech recognition, onsite 000 notification, emergency and incident management, SMS messaging, and paging.

8 Proven Interoperability and Integrations ALERT/ALARM SYSTEMS SENSING PROBLEMS AND SENDING MESSAGES Bed management Building automation Computer-aided dispatch Computerised physician order entry (CPOE) Electronic medical records Fire alarms HVAC Infant abduction Infusion pumps Lab information systems Location-based services Medication management Nurse call Operator consoles Patient information systems Patient monitoring Pneumatic tubes Pulse oximeters Security Ventilators COMMUNICATION DEVICES RECEIVING MESSAGES Smartphones (iphone, BlackBerry and others) Voice communication badges Two-way pagers In-house wireless telephones Onsite pagers Wide-area pagers LED signs SMS Plasma / LCD interface Operator consoles Device assignment screen: View and update device assignments for each staff member

9 Enterprise-Ready Architecture High reliability and scalability mean less downtime, you won t suffer from slow response, and you won t outgrow the system Highly scalable system architecture, supporting extensibility and redundancy VMware-compliant Supports storing data on customer SAN Multi-user, IP-based messaging platform operating under Microsoft Windows Client software is browser-based and has no need for fat clients on machines Working with the Leader in Mission-Critical Healthcare Communications Amcom Messenger is field-proven and in use at more than 1,000 locations worldwide Amcom Software is committed to working with a wide array of device vendors, always adding new integrations Amcom Messenger is a strategic focus for Amcom Software and thus receives R&D spend for product enhancement Full suite for mission-critical communications 24/7/365 in-house support Proven implementation methodology Comprehensive training onsite and classroom Staff assignment screen: View staff assignments by shift, including secondary and tertiary personnel who will receive message updates

10 Partial Customer List Australia United States Bathurst Base Hospital Bendigo Hospital Bundaberg Base Hospital Campbelltown Private Hospital Coffs Harbour Hospital Epworth Hospital Esperance Hospital Hervey Bay Hospital Hills Private Hospital Hollywood Private Hospital Ingham Hospital Mater Private Hospital Middlemore Hospital Mt. Gambier Norwest Private Hospital Peel Health Campus Redcliffe Hospital Royal Darwin Hospital Royal Perth Hospital St. John of God Hospital Adventist HealthCare Ashland Hospital Balfour Health Benefis Health Bluffton Regional Medical Center Cleveland Clinic Eastern Maine Medical Center Fountain Valley Hospital Kaiser Permanente Legacy Health Maple Grove Hospital Meridian Health Pennybyrn Health Center Pinnacle Healthcare RHL Hospital St. Mary s Hospital Stamford Hospital University of South Florida Healthcare UPMC Wayne Memorial Hospital Bottom Line Improve care and safety Improve satisfaction of staff, patients, and family members Improve staff efficiency Work with a vendor with proven experience and referenceable customers

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12 Amcom Software Amcom Software connects people to each other and to the data they need. This helps organisations that depend on speed, accuracy, and productivity save lives, improve efficiency and enhance effectiveness. Amcom Software s unified communications technologies include solutions for contact centres, emergency management, mobile event notification, and paging infrastructure. The company s products are used by leading organisations in healthcare, hospitality, education, business and government. By continually developing its industry-leading technologies and making strategic acquisitions, Amcom Software has rapidly grown and solidified its market leadership. Commtech Wireless, A Division of Amcom Software Commtech Wireless was established in 1992 in Perth, Western Australia. From this head office, 7,000+ mobile event notification solutions have been delivered via a global distributor model to facilities in 53 countries. Leading organisations and groups within healthcare, hospitality, gaming, industry, mining & resources, government and the public sector have come to rely daily on our solutions to link their many disparate third-party systems and notify staff of key events in real time. Contact Us 130 Main Street Osborne Park, Perth Western Australia 6017 Phone: Fax: Contact us for additional information and live product demonstrations today! Amcom Software, Inc All Rights Reserved. Amcom Software and Amcom Messenger are trademarks of Amcom Software, Inc. Other names and trademarks may be the property of their respective owners.