Hidenori Shibamoto, VEL

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Hidenori Shibamoto, VEL"

Transcription

1 1 Hidenori Shibamoto, VEL Process Design Agent Inc. President Biography Hidenori Shibamoto is President of Process Design Agent Inc. After having served as software development project leader for automotive parts and electronics manufacturers at a software house, he also engaged in the planning, development and marketing of packaged software as a product manager. He currently conducts seminars on the importance of process design for corporate personnel. He provides consulting services of process design and management using VE techniques. He is a FA trainer at Functional Approach Academy. Abstract Continuous improvement of the processes is essential to ship the software in a timely manner with stable quality and at a cost that can produce revenue. Process-based approach typified by the CMM/CMMI has been widely accepted and contributed in the software industry. The approach is the way that models process of successful projects or organizations and tries to improve processes filling the gap between process model and organization s processes. This approach is very useful and in fact effective. On the other hand, it has some problems. It needs much cost and time. It absorbs the proactive motivation of the field. It causes the confusion of means and purpose. This paper brings the functional approach to the process improvement and proposes techniques and steps of process improvement from the perspective of functions.

2 2 1. Introduction In order to delivery software that meets QCD, stable process is required. Therefore organizations involved in software development have been working to improve the process. In particular, process-based approach typified by the CMM/CMMI has been widely accepted in many organizations. 2. Overview of CMM/CMMI The process improving approach of CMM/CMMI was developed under the influence of Total Quality Management (TQM). The most significant feature is that the approach has the staged maturity levels. The levels are defined as a five stages (figure 1). To get the authentication of CMMI, organizations have to be appraised by a lead appraiser who is trained at Software Engineering Institute. Figure 1 CMMI Staged Maturity Level 2.1. Gap Analysis The way to appraise is called for SCAMPI (Standard CMMI Appraisal Method for Process Improvement). It assesses that the organization s processes meets the goal of the process area that is defined in CMMI. The appraisal result depends on whether practice is done or not. This way of appraisal is called gap analysis. CMM/CMMI tries to improve processes by filling the gap between the process model and organization s process. 3. Issues of Traditional Approach Figure 2 Process Areas and Goals of CMMI Level 2

3 3 The process-based approach has been introduced in many companies and has contributed so far. But some problems were issued Cost and Time The process-based approach tries to improve processes by filling the gap between the model and organization s current process. To grasp the gap, the organization has to be appraised by lead appraiser. This appraisal costs time and money. An appraisal is usually done in two or three weeks and the organization has to provide people full-time in this term. There is a tendency that organizations need to be improved don t have enough resources. This load of appraisal is not small Confusion of Means and Objectives The traditional approach tries to improve quality of software by defining the standard processes. The field is requested to observe the processes. So these processes arise stabilization. The fixed processes become to hate to adapt changes. This stabilization is caused by the way to appraise processes. The level of the organization is judged whether practices are done or not. The evaluation criteria are whether evidences that are usually artifacts exit or not. It does not matter that the artifacts works right or not. For example, project monitoring and control is one of the process areas that are required in the CMMI level 2. Its goals and practices are below. Focusing on the Manage Collective Action to Closure that is one of the goals, this goal has three practices. Whether these practices are running or not is judged by whether some documents that are like a progress report, or an issue log. As a result, to get or maintain the level authentication, some organizations prepare the documents that are not working. This is a confusion of means and objectives. The processes are means to accomplish the purposes. But defined standard processes require to keep rules and the purposes are lost. Figure3 Goals and Practices of Project Monitoring and Control

4 4. Process Design by Functional Approach 4 As already mentioned, there are some problems that are Cost and time and Confusion of means and Objectives. In other words, a new approach that enables us to reduce the load of improvement and to address proactively and to adapt changes is needed. I thought that the functional approach has possibility to solve these issues. On the other hand, the traditional approach has useful techniques that enable us to visualize processes, to grasp that between organization s current processes and ideal processes. Therefore, combining the traditional techniques and the functional approach enable us to improve processes effectively. Figure 4 shows the steps and techniques. Figure4 Steps and Techniques of Process Design by Functional Approach 4.1. Visualizing the Current Processes In order to improve processes using functional approach, at first information have to be collected and it is essential to share the information among the team. So to visualize information is the first step of process improvement. Furthermore, if the organization has a standard processes, it is unreliable that that processes are actually used in the field. From this standpoint, to visualize actual processes is essential. A useful tool that enables to visualize processes is the Process-Flow-Diagram (PFD). PFD visualizes processes in relation of inputs and outputs. PFD represents processes in nouns and verbs. This representation looks like the way of function defining. So it will be easy to define functions later. Figure 5 shows the process that company A made at the information phase Define Functions The processes are the element of the project. So preparing PFD is visualizing processes and breaking down in elements. The PFD guides the function phase. An element is to be picked up and be defined its function. Specify Requirements have the functions that are Pull Requirements,

5 5 Functionize Requirements, and Specify Features Prepare FAST Figure 5 Process-Flow-Diagram prepared in the project of company A Figure 6 FAST prepared in the project of company A

6 6 In next step, FAST is to be prepared. It is important to focus the relationship of the inputs and outputs. A deliverable generated by a process is to be input of the next process. In other words, the upper processes are the means of the lower processes. This relationship guides to define the functions. Figure 6 shows the FAST that company A made FAST as the Meta-Process As already mentioned, one of the problems of the traditional approach is the confusion of means and objectives. This is because that the standard processes that are defined by traditional approach leads stabilization and prevent organizations from adapting changes. In order to solve this issue, it is useful to use FAST as a meta-process. In the function phase, improving team prepares a FAST, so process of understanding the current process is accelerated and that enables to pull ownership. Further, FAST as a meta-process does not show the specific means and is abstracted. So it promotes using variable means and enables organizations to execute PDCA. FAST shows functions that are to been met. It shows us the exit criteria of the process Functional Gap Analysis The evaluation of functions is supposed to be calculated in the ratio of invested resources and functions. But few of organizations that need to be improved have the data that is required to improve processes. Further, the importance of each processes are not equal. There are more important processes and less important processes. So I developed functional gap analysis that evaluates by importance and attainment of functions. It sets the weight in advance and evaluates the attainment in 4 levels. At the end of evaluation, it reveals the value of gaps. Higher gaps have possibility of drastic improving. Shortening gaps is the goal of improvement and indicator of sustainable improvement The Steps of the Functional Gap Analysis Figure 7 Functional Gap Analysis prepared in the project of company A Figure 7 shows the result of evaluation at the company. The steps of functional gap analysis are shown below.

7 7 1.Set the value of weight of each functions (total 100). 2.Count up the functions that belong to the each function area and fill in Numbers of Functions. 3.Set the value of target of each functions. The values of target are the points when every function achieves "Fully Achieved". In figure 7, the numbers of functions 11 multiply point 3 equal Evaluate attainment by four levels. According to the evaluation criteria (figure 8), evaluate the attainment of each functions and note the numbers in F, L, P, N. Figure 8 Evaluation Criteria 5.Functions multiply evaluate attainments and fill in the sum. 6.Divide sum by target and fill the degree of attainment. 7.Multiply weight by the degree of attainment and fill the relative degree of attainment. 8.Minus the relative degree of attainment from weight and fill in value of gap. According to the evaluation criteria (figure 8), evaluate the attainment of each functions and note the numbers in F, L, P, N Development Phase Basing the FAST that is prepared as a meta-process, processes that enable to achieve the functions are defined and is represented in PFD in the development phase. The steps of process designing are described below. 1.Pick up a function in the FAST, and ask, What process achieve this function? 2.Ask, What does this process require as inputs? 3.Ask, What does this process generate as outputs? Repeating these steps make each elements linked in the relationship of inputs and outputs. A process generates outputs, and the outputs are to be inputs of the next processes. Further, when the process is requested to change in the middle of project, the processes visualized in

8 8 the PFD enables to change the processes currently and adequately. Figure 9 is the PFD that is designed in company A project. Focusing the function Develop Service Strategy, the process of Develop Service Strategy is defined and it generates Marketing Strategy. Other every processes and deliverables are defined to achieve the functions that are represented in PFD. Figure 9 Alternative Process of Company A 5. Conclusion First, features of the traditional improvement approach and issues are mentioned. These are Cost and Time and Confusion of means and objectives. So this paper proposes the steps of process improvement applying the functional approach. In information phase, PFD functions as a process-visualizing tool and FAST is generated basing PFD. The FAST enables to specify the relationship of means and objective as a Meta-Process. Further, the functional gap analysis enables to define a direction of improvement and to keep sustainable improvement. And PFD and FAST enable to change process currently and adequately from the perspective of functions in the middle of project. In the software industry, Value Methodology is not well known. Value Methodology has much possibility to been applied in the software development processes. References [1] Software Engineering Institute, CMMI for Development, Version 1.3, November 2010 [2] Shibamoto, Hidenori, Case of VE Application and Technique In Software Development, 52nd Annual Conference Proceedings, SAVE International, June 2012

LUXOFT ADVANTAGES. International Quality Standards

LUXOFT ADVANTAGES. International Quality Standards CMMI LUXOFT ADVANTAGES International Quality Standards CMMI CIS s first SEI CMM/CMMI level 5 assessment in 2003, Europe s first SEI CMMI v1.2 Level 5 assessment in 2007 ISO annual confirmation of ISO 9001:2008

More information

CMMi and Application Outsourcing

CMMi and Application Outsourcing White Paper CMMi and Application Outsourcing Abstract A lot of applications outsourcing providers in the market today are claiming for being assessed in different maturity levels of CMMi. But it is important

More information

TWX-21 Business System Cloud for Global Corporations

TWX-21 Business System Cloud for Global Corporations TWX-21 Business System Cloud for Global Corporations 8 TWX-21 Business System Cloud for Global Corporations Hidenori Kiuchi Yasuyuki Suzuki Sho Obayashi Manabu Naganuma Seiichiro Hayashi Taku Tozawa OVERVIEW:

More information

Engineering Standards in Support of

Engineering Standards in Support of The Application of IEEE Software and System Engineering Standards in Support of Software Process Improvement Susan K. (Kathy) Land Northrop Grumman IT Huntsville, AL susan.land@ngc.com In Other Words Using

More information

Steve Masters (SEI) SEPG North America March 2011. 2011 Carnegie Mellon University

Steve Masters (SEI) SEPG North America March 2011. 2011 Carnegie Mellon University Using Organizational Business Objectives to Guide a Process Improvement Program Software Engineering Institute Carnegie Mellon University Pittsburgh, PA 15213 (SEI) SEPG North America March 2011 Agenda

More information

Project Roles and Responsibilities Template

Project Roles and Responsibilities Template Purpose The purpose of this document is to provide a summary of the primary roles in the X project and the responsibilities associated with each role. A roles and responsibilities spreadsheet also maps

More information

Developing CMMI in IT Projects with Considering other Development Models

Developing CMMI in IT Projects with Considering other Development Models Developing CMMI in IT Projects with Considering other Development Models Anahita Ahmadi* MSc in Socio Economic Systems Engineering Organizational Process Development Engineer, International Systems Engineering

More information

HANDBOOK PUBLIC SERVICE STAFF PERFORMANCE PLANNING PERFORMANCE REVIEW PERFORMANCE APPRAISAL AND DECISION-MAKING

HANDBOOK PUBLIC SERVICE STAFF PERFORMANCE PLANNING PERFORMANCE REVIEW PERFORMANCE APPRAISAL AND DECISION-MAKING HANDBOOK PUBLIC SERVICE STAFF PERFORMANCE PLANNING PERFORMANCE REVIEW PERFORMANCE APPRAISAL AND DECISION-MAKING 6/30/2010 2: TABLE OF CONTENT WHAT IS THE STAFF PERFORMANCE APPRAISAL FORM... 3 Phase One

More information

Best Practices in Model Development and Maintenance Adam Rose (adam.rose@xpsolutions.com), Product Manager, XP Solutions

Best Practices in Model Development and Maintenance Adam Rose (adam.rose@xpsolutions.com), Product Manager, XP Solutions Best Practices in Model Development and Maintenance Adam Rose (adam.rose@xpsolutions.com), Product Manager, XP Solutions adopted from Best practices for software development projects Mike Perks (mperks@us.ibm.com),

More information

Data Management Maturity Model. Overview

Data Management Maturity Model. Overview Data Management Maturity Model Overview UPMC Center of Excellence Pittsburgh Jul 29, 2013 Data Management Maturity Model - Background A broad framework encompassing foundational data management capabilities,

More information

Introduction to the ITIL Service Management Framework

Introduction to the ITIL Service Management Framework Introduction to the ITIL Service Management Framework ITIL is a registered trade mark of the Cabinet Office. The Swirl logo is a trade mark of the Cabinet Office. IT Infrastructure Library is a registered

More information

TMMi Case Study. Methodology. Scope. Use TMMi to do a gap analysis for an independent

TMMi Case Study. Methodology. Scope. Use TMMi to do a gap analysis for an independent TMMi Case Study TMMi Case Study Presentation Use TMMi to do a gap analysis for an independent testing organisation Involves 2 assessors for 5 days Objectives Determine how well the organisation is meeting

More information

Strategic Planning for the Alabama Community College System

Strategic Planning for the Alabama Community College System Strategic Planning for the Alabama Community College System Department of Postsecondary Education Executive Retreat June 24-25, 2008 1 A Strategic Plan for the ACCS Developed under the guidance of the

More information

Chapter 7. Process Analysis and Diagramming

Chapter 7. Process Analysis and Diagramming Chapter 7 Process Analysis and Diagramming Chapter 5 introduced the concept of business process and composition as an aspect of process design. But how can you recognize a process in a description of business

More information

-Blue Print- The Quality Approach towards IT Service Management

-Blue Print- The Quality Approach towards IT Service Management -Blue Print- The Quality Approach towards IT Service Management The Qualification and Certification Program in IT Service Management according to ISO/IEC 20000 TÜV SÜD Akademie GmbH Certification Body

More information

The Thinking Approach LEAN CONCEPTS. 2012-2013, IL Holdings, LLC All rights reserved 1

The Thinking Approach LEAN CONCEPTS. 2012-2013, IL Holdings, LLC All rights reserved 1 The Thinking Approach LEAN CONCEPTS All rights reserved 1 Basic Thinking to Manage the Journey MANAGEMENT TACTICS OF A LEAN TRANSFORMATION All rights reserved 2 LEAN MANAGEMENT Two key questions What is

More information

Controlling a Software Development Process by Predicting the Effect of Improvements

Controlling a Software Development Process by Predicting the Effect of Improvements Controlling a Software Development by Predicting the Effect of Improvements Hachiro HONDA*, Masashi AISO**, and Keiichi SUZUKI* Abstract We have established a continuous quality improvement process by

More information

your timesheet software, simplified.

your timesheet software, simplified. your timesheet software, simplified. Introduction Do you have employees or consultants that you would want to track their daily weekly and monthly input to the project deliverables? If so, ReportTime is

More information

South East of Process Main Building / 1F. North East of Process Main Building / 1F. At 14:05 April 16, 2011. Sample not collected

South East of Process Main Building / 1F. North East of Process Main Building / 1F. At 14:05 April 16, 2011. Sample not collected At 14:05 April 16, 2011 At 13:55 April 16, 2011 At 14:20 April 16, 2011 ND ND 3.6E-01 ND ND 3.6E-01 1.3E-01 9.1E-02 5.0E-01 ND 3.7E-02 4.5E-01 ND ND 2.2E-02 ND 3.3E-02 4.5E-01 At 11:37 April 17, 2011 At

More information

Performance Appraisal: Methods and Rating Errors

Performance Appraisal: Methods and Rating Errors INTERNATIONAL JOURNAL OF SCHOLARLY ACADEMIC INTELLECTUAL DIVERSITY VOLUME 14, NUMBER 1, 2012 Performance Appraisal: Methods and Rating Errors Fred C. Lunenburg Sam Houston State University ABSTRACT Performance

More information

Short-term investments (also known as marketable securities) are easily convertible to cash that a company plans to hold for a year or less.

Short-term investments (also known as marketable securities) are easily convertible to cash that a company plans to hold for a year or less. Accounting Fundamentals Lesson 5 5.0 Receivables & Investments Short-term investments (also known as marketable securities) are easily convertible to cash that a company plans to hold for a year or less.

More information

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3)

PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) PORTFOLIO, PROGRAMME & PROJECT MANAGEMENT MATURITY MODEL (P3M3) 1st February 2006 Version 1.0 1 P3M3 Version 1.0 The OGC logo is a Registered Trade Mark of the Office of Government Commerce This is a Value

More information

Using Rational Software Solutions to Achieve CMMI Level 2

Using Rational Software Solutions to Achieve CMMI Level 2 Copyright Rational Software 2003 http://www.therationaledge.com/content/jan_03/f_cmmi_rr.jsp Using Rational Software Solutions to Achieve CMMI Level 2 by Rolf W. Reitzig Founder, Cognence, Inc. Over the

More information

Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects

Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects www.elektrobit.com Elektrobit (EB) Automotive Consulting Manage challenging automotive software projects EB Automotive Consulting Manage challenging automotive software projects The automotive industry

More information

Three Ways to Maximize Your Returns

Three Ways to Maximize Your Returns Three Ways to Maximize Your Returns People who become interested in trading for a living are often drawn to trading because they want freedom and they are interested in multiplying money. While initially

More information

Research Data Management Framework: Capability Maturity Guide

Research Data Management Framework: Capability Maturity Guide ANDS Guides Research Data Management Framework: Capability Maturity Guide Introduction The outline set out below shows five levels of attainment or maturity which institutions may achieve in managing their

More information

Life Cycle Models, CMMI, Lean, Six Sigma Why use them?

Life Cycle Models, CMMI, Lean, Six Sigma Why use them? Life Cycle Models, CMMI, Lean, Six Sigma Why use them? John Walz IEEE Computer Society, VP for Standards QuEST Forum Best Practices Conference Track 3 What, Where, How & Why Monday, 24-Sep-07, 4:30 5:30

More information

Introduction to Programming

Introduction to Programming Introduction to Programming If you re new to programming, you might be intimidated by code and flowcharts. You might even wonder how you ll ever understand them. This lesson offers some basic ideas and

More information

Camber Quality Assurance (QA) Approach

Camber Quality Assurance (QA) Approach Camber Quality Assurance (QA) Approach Camber s QA approach brings a tested, systematic methodology, ensuring that our customers receive the highest quality products and services, delivered via efficient

More information

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment

Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire. P3M3 Project Management Self-Assessment Procurement Programmes & Projects P3M3 v2.1 Self-Assessment Instructions and Questionnaire P3M3 Project Management Self-Assessment Contents Introduction 3 User Guidance 4 P3M3 Self-Assessment Questionnaire

More information

Total Quality Management Implementation in Cosmetic SME

Total Quality Management Implementation in Cosmetic SME Total Quality Management Implementation in Cosmetic SME Puntaree Watcharavittayakul Fukuoka Institute of Technology, Japan Abstract: This study is about how to implement TQM (Total Quality Management)

More information

Distributed and Outsourced Software Engineering. The CMMI Model. Peter Kolb. Software Engineering

Distributed and Outsourced Software Engineering. The CMMI Model. Peter Kolb. Software Engineering Distributed and Outsourced Software Engineering The CMMI Model Peter Kolb Software Engineering SEI Trademarks and Service Marks SM CMM Integration SCAMPI are service marks of Carnegie Mellon University

More information

Advanced Sales & Sales Management Training for the Experienced Professional. Questions? You may contact Jim at: 800-526-0074 jim@pancero.

Advanced Sales & Sales Management Training for the Experienced Professional. Questions? You may contact Jim at: 800-526-0074 jim@pancero. Advanced Sales & Sales Management Training for the Experienced Professional Present Leading (and Tracking) Your Sales Team to Increased Sales Questions? You may contact Jim at: 800-526-0074 jim@pancero.com

More information

Pursuant to Article 95, item 3 of the Constitution of Montenegro I hereby pass the ENACTMENT PROCLAIMING THE LAW ON BANKS

Pursuant to Article 95, item 3 of the Constitution of Montenegro I hereby pass the ENACTMENT PROCLAIMING THE LAW ON BANKS Pursuant to Article 95, item 3 of the Constitution of Montenegro I hereby pass the ENACTMENT PROCLAIMING THE LAW ON BANKS I hereby proclaim the Law on Banks, adopted by the Parliament of Montenegro at

More information

by Heather Oppenheimer and Steve Baldassano

by Heather Oppenheimer and Steve Baldassano Switching Tracks: Finding the Right Way to Get to Maturity Level 2 by Heather Oppenheimer and Steve Baldassano When your customer contract requires that your software development process must be CMMI Level

More information

Manage the acquisition of products from suppliers for which there exists a formal agreement.

Manage the acquisition of products from suppliers for which there exists a formal agreement. Manage the acquisition of products from suppliers for which there exists a formal agreement. Establish Supplier Agreements (SG 1) Supplier Requirements Supplier Agreements s Satisfy Supplier Agreements

More information

Recognition (RPL) Guide

Recognition (RPL) Guide Recognition (RPL) Guide RPL Guide Version 3 January 2012 & Industry Queensland TABLE OF CONTENTS RECOGNITION OF PRIOR LEARNING (RPL) GUIDE... 2 Introduction... 2 What is Recognition?... 2 What Recognition

More information

Ellucian Implementation Methodology. Summary of Project Management and Solution Delivery Phases

Ellucian Implementation Methodology. Summary of Project Management and Solution Delivery Phases Ellucian Implementation Methodology Summary of Project Management and Solution Delivery Phases Rev. 5/10/2013 Table of Contents Overview 3 Project Management Initiation 4 Planning 5 Execution 6 Monitor

More information

Transactional Flowchart: Guidelines and Examples

Transactional Flowchart: Guidelines and Examples Transactional Flowchart: Guidelines and Examples A Transactional Flowchart depicts all the activities in a process, from beginning to end. You can use a Transactional Flowchart to: Provide a pictorial

More information

Exploring CMMI-ISO ISO 9001:2000 Synergy when Developing a Process Improvement Strategy

Exploring CMMI-ISO ISO 9001:2000 Synergy when Developing a Process Improvement Strategy Exploring CMMI-ISO ISO 9001:2000 Synergy when Developing a Process Improvement Strategy Boris Mutafelija, BearingPoint Harvey Stromberg, Hughes Network Systems SEPG 2003 Conference Boston, MA, February

More information

XYZ Insurance Agency BUSINESS PLAN

XYZ Insurance Agency BUSINESS PLAN XYZ Insurance Agency BUSINESS PLAN 2012 SITUATION ANALYSIS EXTERNAL The environment we are in today is marked by consumer sophistication, rapid technological change, deregulation by governmental authorities,

More information

Implementing CMMI for High-Performance

Implementing CMMI for High-Performance Implementing CMMI for High-Performance CMMI Made Practical London, January 2009 Topics Maturity and performance A high-performance improvement solution SEI support 2 Maturity Levels and Performance Many

More information

Capability Maturity Model Integratoin (CMMI) and its Assessment Process

Capability Maturity Model Integratoin (CMMI) and its Assessment Process Capability Maturity Model Integratoin (CMMI) and its Assessment Process Martin Höggerl Bernhard Sehorz Seminar in Computer Science 2005/2006 Prof. W. Pree Contents Introduction Overview of CMMI CMMI and

More information

Case Study of CMMI implementation at Bank of Montreal (BMO) Financial Group

Case Study of CMMI implementation at Bank of Montreal (BMO) Financial Group Case Study of CMMI implementation at Bank of Montreal (BMO) Financial Group Background Started in 1817, Bank of Montreal - BMO Financial Group (NYSE, TSX: BMO) is a highly diversified financial services

More information

Towards a new approach of continuous process improvement based on CMMI and PMBOK

Towards a new approach of continuous process improvement based on CMMI and PMBOK www.ijcsi.org 160 Towards a new approach of continuous process improvement based on CMMI and PMBOK Yassine Rdiouat 1, Naima Nakabi 2, Khadija Kahtani 3 and Alami Semma 4 1 Department of Mathematics and

More information

Helping Midsize Businesses Grow Through HR Technology

Helping Midsize Businesses Grow Through HR Technology Helping Midsize Businesses Grow Through HR Technology As a business grows, the goal of streamlining operations is increasingly important. By maximizing efficiencies across the board, employee by employee,

More information

MGMT 4135 Project Management. Chapter-4. Defining the Project

MGMT 4135 Project Management. Chapter-4. Defining the Project MGMT 4135 Project Management Chapter-4 Where We Are Now Chapter-4 Steps for Chapter-4 Step-1 Scope Step-2 Establishing Project Priorities Step-3 Creating the Work Breakdown Structure Step-4 Integrating

More information

Biology Department Assessment Report March 2016

Biology Department Assessment Report March 2016 Biology Department Assessment Report March 2016 Learning Objective A (Subject Competence) Objective A has been assessed primarily through the Area Concentration Achievement Test (ACAT) exam in Senior Seminar.

More information

Developing a Role s Key Accountabilities: Laying a Foundation for Performance, Satisfaction and Results

Developing a Role s Key Accountabilities: Laying a Foundation for Performance, Satisfaction and Results Developing a Role s Key Accountabilities: Laying a Foundation for Performance, Satisfaction and Results Different managers have different methods of communicating expectations and delivering employee performance

More information

Seminar 3: Beer Game. - Analysis -

Seminar 3: Beer Game. - Analysis - Seminar 3: Beer Game - Analysis - Group: Course: 1 (Morning Section) Contemporary Business Processes Date: 2009-10-30 Page 1 of 9 Table of Contents 1. Introduction... 3 1.1 Definition of the Bullwhip Effect

More information

THE SIX SIGMA BLACK BELT PRIMER

THE SIX SIGMA BLACK BELT PRIMER INTRO-1 (1) THE SIX SIGMA BLACK BELT PRIMER by Quality Council of Indiana - All rights reserved Fourth Edition - September, 2014 Quality Council of Indiana 602 West Paris Avenue West Terre Haute, IN 47885

More information

Universiteit Leiden. ICT in Business. Leiden Institute of Advanced Computer Science (LIACS) Capability Maturity Model for Software Usage

Universiteit Leiden. ICT in Business. Leiden Institute of Advanced Computer Science (LIACS) Capability Maturity Model for Software Usage Universiteit Leiden ICT in Business Capability Maturity Model for Software Usage Name: Yunwei Huang Student-no: s1101005 Date: 16/06/2014 1st supervisor: Dr. Luuk Groenewegen 2nd supervisor: Dr. Nelleke

More information

OPTM, A Robust Tool For Process Compliance

OPTM, A Robust Tool For Process Compliance Defense, Space and Security OPTM, A Robust Tool For Process Compliance National Defense Industrial Association 12th Annual CMMI Technology Conference & User Group The statements contained herein are based

More information

Getting Started with the Engagement Cards and Retention Cards

Getting Started with the Engagement Cards and Retention Cards Getting Started with the Engagement Cards and Retention Cards 800.861.6965 www.keeppeople.com Center for Talent Retention 2007 1 Page Cracking the Talent Code To increase employee engagement and create

More information

The Definitive Guide to Swing Trading Stocks

The Definitive Guide to Swing Trading Stocks The Definitive Guide to Swing Trading Stocks 1 DISCLAIMER The information provided is not to be considered as a recommendation to buy certain stocks and is provided solely as an information resource to

More information

Chap 1. Software Quality Management

Chap 1. Software Quality Management Chap. Software Quality Management.3 Software Measurement and Metrics. Software Metrics Overview 2. Inspection Metrics 3. Product Quality Metrics 4. In-Process Quality Metrics . Software Metrics Overview

More information

Improving innovation processes. Philips Industry Consulting

Improving innovation processes. Philips Industry Consulting Improving innovation processes Philips Industry Consulting Making innovation 2 Philips Industry Consulting faster, leaner and more effective Bring new products to market faster, at lower cost and with

More information

2007 & 2008 Dennis L. Bolles and Darrel G. Hubbard 1

2007 & 2008 Dennis L. Bolles and Darrel G. Hubbard 1 Achieving the Power of Enterprise-Wide Project Management Dennis L. Bolles, PMP, President DLB Associates, LLC Darrel G. Hubbard, PE, President D.G.Hubbard Enterprises, LLC Project Management Is a Business

More information

Process Improvement in Governmental Agencies Toward CMMI Certification

Process Improvement in Governmental Agencies Toward CMMI Certification Process Improvement in Governmental Agencies Toward CMMI Certification Ziyad Alshaikh, Mansour Alsaleh, Abdulrahman Alarifi Computer Research Institute King Abdulaziz City for Science and Technology (KACST),

More information

INTERMEDIATE QUALIFICATION

INTERMEDIATE QUALIFICATION PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL

More information

The Configuration Management process area involves the following:

The Configuration Management process area involves the following: CONFIGURATION MANAGEMENT A Support Process Area at Maturity Level 2 Purpose The purpose of is to establish and maintain the integrity of work products using configuration identification, configuration

More information

Making Compliance Work for You

Making Compliance Work for You white paper Making Compliance Work for You with application lifecycle management Rocket bluezone.rocketsoftware.com Making Compliance Work for You with Application Lifecycle Management A White Paper by

More information

ITSM Reporting Services. Enterprise Service Management. Monthly Metric Report

ITSM Reporting Services. Enterprise Service Management. Monthly Metric Report ITSM Reporting Services Monthly Metric Report October 2011 Contents Introduction 3 Background 3 Purpose 3 Scope 3 AI6 Manage Change 4 Number of Changes Logged 4 Number of Emergency Changes Logged 4 Percentage

More information

Questions To Ask When Hiring a Call Center

Questions To Ask When Hiring a Call Center Paul Zak America s Call Center Inspector Office Solutions 888-462-6153 www.americascallcenter.com Questions To Ask When Hiring a Call Center As a home inspector, don t you hate it when people think all

More information

THE INTERNATIONAL MARITIME TRANSPORT & LOGISTICS CONFERENCE (MARLOG 2) SUSTAINABLE DEVELOPMENT OF SUEZ CANAL REGION 17-19 MARCH 2013

THE INTERNATIONAL MARITIME TRANSPORT & LOGISTICS CONFERENCE (MARLOG 2) SUSTAINABLE DEVELOPMENT OF SUEZ CANAL REGION 17-19 MARCH 2013 Logistics service providers in Egypt Challenges & opportunities By: Ahmed salem saber College of International transport & (Arab Academy for science & technology & maritime transport) El mosheer Ahmed

More information

Supplier Selection Checklist!

Supplier Selection Checklist! By Duncan Haughey Introduction It is useful when selecting a supplier to have a checklist with which to evaluate the supplier s suitability. How much of the checklist is used and how thoroughly will depend

More information

Risk Repository. Prepare for Risk Management (SG 1) Mitigate Risks (SG 3) Identify and Analyze Risks (SG 2)

Risk Repository. Prepare for Risk Management (SG 1) Mitigate Risks (SG 3) Identify and Analyze Risks (SG 2) Identify potential problems before they occur, so that riskhandling activities may be planned and invoked as needed across the life of the product or project to mitigate adverse impacts on achieving objectives.

More information

1. Introduction. Annex 7 Software Project Audit Process

1. Introduction. Annex 7 Software Project Audit Process Annex 7 Software Project Audit Process 1. Introduction 1.1 Purpose Purpose of this document is to describe the Software Project Audit Process which capable of capturing different different activities take

More information

Design of an FX trading system using Adaptive Reinforcement Learning

Design of an FX trading system using Adaptive Reinforcement Learning University Finance Seminar 17 March 2006 Design of an FX trading system using Adaptive Reinforcement Learning M A H Dempster Centre for Financial Research Judge Institute of Management University of &

More information

Designing your Kanban Board to Map your Process

Designing your Kanban Board to Map your Process Designing your Kanban Board to Map your Process February 26, 2014 Chris Hefley, CEO, LeanKit Need help mapping your process? Introductions Review: Kanban 1.Visualize your work 2.Limit your Work-in-Process

More information

Ten steps to better requirements management.

Ten steps to better requirements management. White paper June 2009 Ten steps to better requirements management. Dominic Tavassoli, IBM Actionable enterprise architecture management Page 2 Contents 2 Introduction 2 Defining a good requirement 3 Ten

More information

Benefits of conducting a Project Management Maturity Assessment with PM Academy:

Benefits of conducting a Project Management Maturity Assessment with PM Academy: PROJECT MANAGEMENT MATURITY ASSESSMENT At PM Academy we believe that assessing the maturity of your project is the first step in improving the infrastructure surrounding project management in your organisation.

More information

Instructionally Effective Use of PowerPoint Conversion for elearning

Instructionally Effective Use of PowerPoint Conversion for elearning Instructionally Effective Use of PowerPoint Conversion for elearning PowerPoint Poison Throughout the past two decades, millions of learners in instructor-led training courses have been literally put to

More information

IRCA QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR TRAINING IRCA Reg. No. A18021 (5 DAYS)

IRCA QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR TRAINING IRCA Reg. No. A18021 (5 DAYS) IRCA QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR TRAINING IRCA Reg. No. A18021 (5 DAYS) The purpose of the seminar is to present and analyze the requirements of the standard EN ISO 9001 and to train

More information

Software Engineering. Christopher Simpkins chris.simpkins@gatech.edu. Chris Simpkins (Georgia Tech) CS 2340 Objects and Design CS 1331 1 / 16

Software Engineering. Christopher Simpkins chris.simpkins@gatech.edu. Chris Simpkins (Georgia Tech) CS 2340 Objects and Design CS 1331 1 / 16 Software Engineering Christopher Simpkins chris.simpkins@gatech.edu Chris Simpkins (Georgia Tech) CS 2340 Objects and Design CS 1331 1 / 16 Software Engineering Definition 3.2760 from ISO/IEC/IEEE 24765:2010(E)

More information

Software Project Audit Process

Software Project Audit Process Software Project Audit Process Version 1.2 Information and Communication Technology Agency of Sri Lanka July 2013 Copyright 2011 ICTA Software Project Audit Process-v-1.2 Revision History Date Version

More information

Process Improvement. Objectives

Process Improvement. Objectives Process Improvement Ian Sommerville 2004 Software Engineering, 7th edition. Chapter 28 Slide 1 Objectives To explain the principles of software process improvement To explain how software process factors

More information

CMMI Version 1.2. SCAMPI SM A Appraisal Method Changes

CMMI Version 1.2. SCAMPI SM A Appraisal Method Changes Pittsburgh, PA 15213-3890 CMMI Version 1.2 SCAMPI SM A Appraisal Method Changes SM CMM Integration, IDEAL, and SCAMPI are service marks of Carnegie Mellon University. Capability Maturity Model, Capability

More information

General Notes Time allowed 1 hour. Answer all 60 multiple choice questions Use the proforma answer sheet provided.

General Notes Time allowed 1 hour. Answer all 60 multiple choice questions Use the proforma answer sheet provided. Introductory Certificate The APM Project Fundamentals Qualification. Examination paper Candidate Number Date Location Examination Paper Sample Paper v1.4 General Notes Time allowed 1 hour. Answer all 60

More information

Aligning CMMI & ITIL. Where Am I and Which Way Do I Go? 2006 - cognence, inc.

Aligning CMMI & ITIL. Where Am I and Which Way Do I Go? 2006 - cognence, inc. Aligning CMMI & ITIL Where Am I and Which Way Do I Go? 2006 - cognence, inc. Agenda Where Am I? Current Situation Process Improvement Objectives How Do I Get There? CMMI ITIL Mapping, Commonalities, Differences

More information

NAVIGATING THE BIG DATA JOURNEY

NAVIGATING THE BIG DATA JOURNEY Making big data come alive NAVIGATING THE BIG DATA JOURNEY Big Data and Hadoop: Moving from Strategy to Production London Dublin Mumbai Boston New York Atlanta Chicago Salt Lake City Silicon Valley (650)

More information

we keep you ahead consulting Product Lifecycle Management.

we keep you ahead consulting Product Lifecycle Management. we keep you ahead consulting Product Lifecycle Management. Precisely and efficiently manage the lifecycle of your products along the entire value chain. Your driver for profitable growth. For a product

More information

The principles of PRINCE2

The principles of PRINCE2 The principles of PRINCE2 The project management framework known as PRINCE2 is based upon a set of principles. These principles are the bedrock and foundations upon which everything else in the framework

More information

Skatteudvalget 2014-15 (2. samling) SAU Alm.del Bilag 48 Offentligt. Programme, Project & Service Management Analysis

Skatteudvalget 2014-15 (2. samling) SAU Alm.del Bilag 48 Offentligt. Programme, Project & Service Management Analysis Skatteudvalget 2014-15 (2. samling) SAU Alm.del Bilag 48 Offentligt Programme, Project & Service Management Analysis Table of Content 1 Executive Summary... 3 1.1 Scope of Work... 3 1.2 Methodology for

More information

Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17.

Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17. Functional Safety, Automotive SPICE and Agile Methodology Automotive SPIN Italia 8 th Automotive Software Workshop 17. February 2011 Markus Müller KUGLER MAAG CIE GmbH Leibnizstr. 11, 70806 Kornwestheim

More information

Figure 1.1 Vector A and Vector F

Figure 1.1 Vector A and Vector F CHAPTER I VECTOR QUANTITIES Quantities are anything which can be measured, and stated with number. Quantities in physics are divided into two types; scalar and vector quantities. Scalar quantities have

More information

The Policy Approaches to Strengthen Cyber Security in the Financial Sector (Summary) July 2, 2015 Financial Services Agency

The Policy Approaches to Strengthen Cyber Security in the Financial Sector (Summary) July 2, 2015 Financial Services Agency The Policy Approaches to Strengthen Cyber Security in the Financial Sector (Summary) July 2, 2015 Financial Services Agency 1 Challenge for Cyber Security in Financial Sector (1) Necessity to Strengthen

More information

2014 International Conference on Informatics and Advanced Computing (ICIAC-14) Dec. 30-31, 2014 Bangkok, Thailand

2014 International Conference on Informatics and Advanced Computing (ICIAC-14) Dec. 30-31, 2014 Bangkok, Thailand A Web-Based Geographical Road Project Monitoring and Information System for the Department of Public Works and Highways - Cagayan De Oro District, Philippines Junar A. Landicho, MIT Abstract The Department

More information

RENT vs. BUY AUDIO VISUAL EQUIPMENT. When does it make sense for your organization to rent audio visual equipment versus purchasing it?

RENT vs. BUY AUDIO VISUAL EQUIPMENT. When does it make sense for your organization to rent audio visual equipment versus purchasing it? RENT vs. BUY AUDIO VISUAL EQUIPMENT When does it make sense for your organization to rent audio visual equipment versus purchasing it? Rent vs. Buy: Audio Visual Equipment 1 Rent vs. Buy Audio Visual Equipment

More information

Maturity Assesment for Processes in IT

Maturity Assesment for Processes in IT Maturity Assesment for Processes in IT What is MAPIT? Maturity Assessment for Processes in IT Tool for assessing the maturity of IT Service Management processes in terms of performance and quality Based

More information

ICRA Lanka s Credit Rating Methodology for Non-Banking Finance Companies

ICRA Lanka s Credit Rating Methodology for Non-Banking Finance Companies ICRA Lanka s Credit Rating Methodology for Non-Banking Finance Companies Non-Banking Finance Companies (NBFCs) play an important role in the Sri Lankan financial market. While the Central bank of Sri Lanka

More information

Integrating Lean, Six Sigma, and CMMI. David N. Card dca@q-labs.com

Integrating Lean, Six Sigma, and CMMI. David N. Card dca@q-labs.com Integrating Lean, Six Sigma, and CMMI David N. Card dca@q-labs.com Agenda Problem Statement A Little History Popular Approaches Comparison of Approaches Summary Problem Adoption of Six Sigma and Lean is

More information

Scrum vs. Kanban vs. Scrumban

Scrum vs. Kanban vs. Scrumban Scrum vs. Kanban vs. Scrumban Prelude As Agile methodologies are becoming more popular, more companies try to adapt them. The most popular of them are Scrum and Kanban while Scrumban is mixed guideline

More information

Competition pipeline gas vs LNG in Europe

Competition pipeline gas vs LNG in Europe 17 th INTERNATIONAL CONFERENCE & EXHIBITION ON 17 th INTERNATIONAL CONFERENCE & EXHIBITION LIQUEFIED NATURAL GAS (LNG 17) ON LIQUEFIED NATURAL GAS (LNG 17) Competition pipeline gas vs LNG in Europe

More information

5 Regional Approaches

5 Regional Approaches 5 Regional Approaches 5.1 The Capability Maturity Model (SW and Integrated) Tailored in Small Indigenous Software Industries Authors Rosario Blowers and Ita Richardson Abstract The Irish Software Industry

More information

THE CHALLENGE OF PRICING EXTENDED WARRANTIES. Author: Timothy L. Schilling

THE CHALLENGE OF PRICING EXTENDED WARRANTIES. Author: Timothy L. Schilling Title: THE CHALLENGE OF PRICING EXTENDED WARRANTIES Author: Timothy L. Schilling Biography: The author is a Consulting Actuary with Tillinghast, a Towers Perrin company. He is a Fellow of the Casualty

More information

CITY OF REDWOOD FALLS PORT AUTHORITY REVOLVING LOAN FUND (RLF) APPLICATION

CITY OF REDWOOD FALLS PORT AUTHORITY REVOLVING LOAN FUND (RLF) APPLICATION CITY OF REDWOOD FALLS PORT AUTHORITY REVOLVING LOAN FUND (RLF) APPLICATION October, 1999 Revolving Loan Fund Guidelines City of Redwood Falls The purpose of the Revolving Loan Fund (RLF) is to provide

More information

DEVELOPER PROGRAM OVERVIEW

DEVELOPER PROGRAM OVERVIEW DEVELOPER PROGRAM OVERVIEW Enhance your development by using the same award-winning platform that makes AtTask the leading provider of Enterprise Work Management solutions. WHAT IS THE WORKFRONT DEVELOPER

More information

Lecture 8 About Quality and Quality Management Systems

Lecture 8 About Quality and Quality Management Systems Lecture 8 About Quality and Quality Management Systems Kari Systä 10.03.2014 10.03.2014 TIE-21100/21106; K.Systä 1 Content of today s lecture Two weeks ago we discussed about testing and inspections, that

More information

Best Practices, Process

Best Practices, Process Best Practices, Process Nathaniel Osgood MIT 15.879 May 16, 2012 Recall: Process Suggestions Use discovery of bugs & oversights to find opportunities to improve Q & A and broader modeling process Use peer

More information