Target customers - myvisitors Solution

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1 Target customers - myvisitors Solution Theme parks Swimming baths / Spa / wellness facilities Holiday resorts Congress centres Casinos Museums The modularly structured myvisitors solution reduces the logistical costs of user management before, during and after the visit, increases security and enables the visitor's behaviour to be analysed.

2 Integration of myvisitors in Micros Solution GDS IDS Versatile, uncomplicated cash desk system that is complete and flexible. Distributed system for SMEs, interfaces to all other systems, such as front office, credit card etc. POS TMS KDS GSS Unerringly to your guest. Opera: the complete IT solution for demanding Hotels. Fidelio: The frontoffice solution for demanding Individualists. PMS CCM MC CRM F&B CRS, CIS Roomplaner Yield Management The perfect administration solution, whether for wellness, beauty, fitness or spa facilities. So that you, too, can soon relax. Payment system Billing Reservations Statistics Wellness Monitoring Customer loyalty Through targeted communication with visitors, you strengthen customer loyalty and increase your business success! Gifts Promotions Integral visitor management solution for theme parks and congress centres, holiday resorts etc. Access control Cashless payment Member administration RFID technology Monitoring Barcode The mylocker locking system RFID technology as data carrier. Wireless Wrist-band key Access systems Dynamic access control with photo, depending on day, time, visitor profile, location etc. Turnstile control Handheld

3 Main processes - myvisitors Access control Points of contact Cash Handling (F&B, Shop, Fun-area, ) Vending points (drinks, vouchers, ) Info terminal Participant and member administration Marketing and behaviour database RFID & barcode handling myvisitors combines visitor management and control in a single platform. A central database stores all the necessary information about visitors, offer and demand. Flexible, simple to use and secure. Integrated with Micros POS, Micros PMS & BellaVita Connection of automatic vending machines Queue Management (Optional)

4 myvisitors Customer benefit Ease of integration The intelligent architecture of myvisitors is based on components, which simplifies the integration with POS systems (including MICROS 3700 & 9700), control systems (with or without cable), PMS- (including Fidelio Suite8 & Opera*) and third-party systems. Since myvisitors is independent of the chip-card or barcode technology, it can be combined with most registration and access control systems. Valuable information about the visitors myvisitors helps maintain customer loyalty in that the management knows which location was visited by whom, when and for how long. Dynamic feedback, generated by the visitor's behaviour, also provides valuable information. * : Available 3Q2009

5 Customer benefit User-oriented For each target group, myvisitors delivers the full information in relation to your offer, price management, services provided and feedback information. Flexible The user-friendly, Web-based solution guarantees quick and easy installation. myvisitors is also offered as software as a service (Application Service Providing).

6 myvisitors Customer benefit Participant privacy protection All activities are initiated by the participant, nothing remains hidden. If desired, a participant can decline acceptance of the follow-up. In this case, myvisitors only records the participant's access control. Personalised Enforced branding - through individual design of the graphic user interface (GUI), customised entry tickets promote the image.

7 myvisitors for all kinds of visitors Flexible price management (day of the year, day of the week, entry time, exit time, duration, availability, packages, etc..) Combo-tickets Combo-tickets + (entry including drinks, give-away) Multiple entries (5 for 6) Cashless handling (credit / debit), vouchers, e-tickets Integration of electronic locker (mylocker) Report flow per visitor and location (zone) Flexible access management (outer and inner zones) (number of entries, max. duration of stay, time periods etc.) Feedback terminal Online reservation and credit card payment Monitoring & real-time indication of availability Interface to third-party systems Typical Ticketing Ticketing WITH myvisitors

8 myvisitors for member, registered visitor, hotel guest Active member administration Customised entry tickets Picture on entry tickets and terminals Extended membership VIP membership (including coupons, voucher etc.) Service provision use per member Time-limited service provisions (only valid during working hours) Automatic loading of the hotel guest card at check-in (Fidelio Suite8) Interface with partner systems (direct marketing, , bookkeeping etc.) Loyalty points system (depending on activities, premium activities etc.) Typical Ticketing Ticketing WITH myvisitors

9 myvisitors for events Customised tickets Sponsoring with special entry tickets Feedback-information for sponsors and organisations Event package (Entry + give-away) Time-limited event package (Entry + entry within 1 year) Interactive competitions Points of contact for exhibitors and sponsors Typical Ticketing Ticketing WITH myvisitors

10 myvisitors 3.0 Open Architecture core Micros / IF Server MICROS POS POS mvpos XML / IF WebService mvdiva Vending Devices 3rd Party SW TAG mvdevice TCP IP Devices Datenbank GAT Handler Handler mvmonitor Applet RS485 Devices Real time Monitoring mvbrowser Handheld & PC Devices mvinfoterminal mvweb Infoterminal Member Mgmt & Admin S8 XML / IF mvweb Servlets Browser XML DB Verbindung Diverses Server S8 Notification Service mvfidelio (Check-In)

11 Success story - Swiss Holiday Park Total integration everything from a single source The size and complexity of our operation make Check-In Data the ideal partner. With micros 3700, Fidelio Suite 8, BellaVita and myvisitors, we use the complete product range and this is just right for us. Michael Lischer Finance and IT Manager Swiss Holiday Park Swiss Holiday Park is, by its nature, the largest holiday and leisure park in Switzerland. Hotel, catering, beach landscape, wellness & Spa, sports & games, meetings & events.

12 Main features Swiss Holiday Park Ticketing & gastronomy (bathing): cash desk terminal Internal & external access controls: turnstiles with supplementary payment function 2.9 with Web 2.0 technology Real-time monitoring & cash handling RFID cards & chip wrist bands Electronic locker: Post-payment machines: control system integration: mvfidelio integration (2Q09)

13 Success story - myvisitors in Alpamare Swimming pools Slides Wellness, sauna, massage Fitness centre Gastronomy Shop Alpamare is the largest covered water park in Europe. Water park with theme pool and the longest water slides in Europe.

14 Main features myvisitors Alpamare Ticketing, shop & gastronomy: MICROS cash desk terminal Access controls: Kaba turnstiles myvisitors 1.6 Customised tickets & Reservation system Monitoring Cash handling RFID cards & wrist bands E-Tickets Integration Automatic sales & Post-payment machines: control system

15 Success story Kindercity Zürich / Berlin The educational and play paradise covering 6000 m2 in Zürich and Berlin with myvisitors 250,000 visitors per year Latest technology: contactless access control Child-friendly ticketing With Check-In Data, Kindercity has developed the first integrated cash desk system with contactless access control, reservation system, child loyalty programme and CRM statistics.

16 Main features - Kindercity Zürich / Berlin Ticketing, Cashless payment shop & gastronomy: MICROS cash Desk terminal Access controls: Kaba turnstiles and rotating doors Ticket controls: WiFi handheld with RFID reader Info-terminal with Swatch Light-Show myvisitors 2.8 with Web2.0 technology Customised tickets: CardFive Reservation system Time recording & personnel control: mvhorus

17 Success story Island of Mainau, Germany Flower gardens and park (1.3 million visitors per year) Gastronomy & shop Seminars & conferences The myvisitors visitor management solution with interface to the Micros POS system brings great advantages to the island of Mainau in its entry administration.

18 Main features myvisitors - Island of Mainau Ticketing: cash desk terminal BOCA printer Access controls: WLAN handheld & scanning station Barcode tickets 2.9 with Web 2.0 technology integration: mvfidelio (Check-In, Addresses and Transactions)

19 myvisitors highlights overview Functions Handling of touchpoints, access and cashless handling (debit and/or credit processes) Web 2.0-based participant administration including membership/sign-up administration Marketing and behaviour database for evaluation and analysis Information terminal (self-service with RFID/Barcode reader) Ease of installation Integration of the POS, PMS and epos systems in real time Integration of the access control arrangements (turnstile, handheld etc.) Integration of autonomous electronic lockers Central database (products, participants, rules, entries) Flexible set-up of offers and user categories Individual graphic design of the application (branding) Administration Automatic assignment of the RFID/barcode card/ticket to the participant Ticket handling (reset, blocking, reactivation, content transfer, holder search, holder history) Personal tickets can be automatically generated (on-site or externally) Administration cockpit (access protected Web solution for control of the data exchange with external applications)

20 For contact and further information about myvisitors: Check-In Data AG (Micros-Fidelio Switzerland) Rainstrasse 1 CH Sellenbüren (Zurich) Switzerland Product Management, myvisitors Jean-Michel Priou Tel

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