This charter identifies the services to be expected by the citizens and the associated standards of services in the delivery of such services.

Size: px
Start display at page:

Download "This charter identifies the services to be expected by the citizens and the associated standards of services in the delivery of such services."

Transcription

1

2 Minister s Statement The Malawi Government fully recognizes that good governance is essential for socio-economic development of the country. The Government is also fully aware that transparency, accountability and responsiveness to the needs of the citizens are essential elements of good governance. The development of this charter by the Malawi Immigration Department therefore is a clear testimony of the Government s commitment to promote transparency and accountability and help deliver good governance in the department. This charter identifies the services to be expected by the citizens and the associated standards of services in the delivery of such services. I have a firm belief that this charter shall serve as a tool for fostering change in the quest for service excellence in the department, reorienting the way business is conduct to a customer and service focus. I also hope that through this charter the department shall have the opportunity to measure and assess its performance and initiate ongoing performance improvement. I am quite cognizant of the fact that the issuance of this charter may not transform the mindset of the staff as well as the public which have developed over time. This therefore calls for consistent untiring, and persistent efforts in order to bring Hon. Uladi Mussa, MP MINISTER OF HOME AFFAIRS 2

3 FOREWORD by the Chief Immigration Officer The Malawi Immigration Department is pleased to publish the open, accountable and customer oriented Immigration Service in Malawi. The Charter is a social contract between the Malawi Immigration Department as a service provider and the recipients of its services. It specifies standards of service delivery, which the Malawi Immigration Department believes members of the general public in Malawi have a right to expect, and sets out feedback and redress mechanisms. The Charter has been developed through consultation between Malawi Immigration Department customers and members of staff. It is with great pleasure that I present to you, the Customer Service Charter for the Malawi Immigration Department. I hope this Charter will enable the Immigration Department to provide timely and quality services. I encourage all customers to use the provisions of the Service Charter to ensure that services meet your expectations. This Charter will be reviewed annually to ensure that we are meeting your requirements. Hudson Jefter Mankhwala CHIEF IMMIGRATION OFFICER April

4 4 1.0 INTRODUCTION This Service Charter presents our commitment to you to continually improve our services to meet your needs and also determines how we will interact with you. It sets out service standards which the Malawi Immigration Department will endeavor to achieve and how you can help us to achieve them. It also explains the steps you can take if our service standards are not met. This Charter is also aligned to our Departmental values as outlined in the Strategic Plan. We have developed our Customer Service Charter in consultation with members of staff and stakeholders OUR VALUES

5 3.0 OUR PRINCIPAL SERVICES Our principal services are; processing and issuance of travel documents, citizenship, visas and permits to eligible persons and also management (apprehension, prosecution, deportation or repatriation) of illegal/ irregular migrants. 4.0 OUR COMMITMENT TO OUR CUSTOMERS We will continuously improve our services to meet your needs and also enhance our interaction with you. 5.0 OUR SERVICE STANDARDS Service 1. Travel Documents New Passport Applications Replacements Express Replacement Applications Urgent Replacement Applications Normal Replacement Applications Temporary Passport, Emergency certificate, One way travel document, Collective passport and Conventional travel document Border Pass 2. Permits Temporary Employment Permits Business Resident Permits Permanent Resident Permits Student Permits Temporary Resident Permits Extension of Visitor s permit Standard Within 20 working days of receiving applications Within 2 working days of receiving applications Within 5 working days of receiving applications Within 20 working days of receiving application Within 3 working days of receiving applications Within a day Within 40 working days of receiving applications Within 40 working days of receiving applications Within 40 working days of receiving applications Within 20 working days of receiving applications Within 20 working days of receiving applications Within a day 5 5

6 3. Visa Issuance of Visa 4. Citizenship Issuance of Citizenship Renunciation of Malawi Citizenship Restoration of Malawi Citizenship 5. Border Management Clearing of Arriving and Departing Passengers 6. Response to Correspondences Requiring investigations No investigations needed 7. Response to calls Answering Phone calls 8. Handling of Customers Handling of customers reporting in person Within 10 working days of receiving applications Within 40 working days of receiving applications Within 5 working days of receiving the application Within 40 working days of receiving the application Within 5 minutes of presentation at the Immigration counters Within 20 working days Within 7 working days Promptly and politely within 3 rings Politely, professionally, helpfully, courteously, and promptly within 5 minutes of presentation at our counters 6.0 OUR CUSTOMERS: Our customers are: Applicants i.e. individuals and institutions, investors, people entering or leaving the country, people residing and living in the country e.t.c. 6.1 OUR CUSTOMERS RIGHTS Access freely public information that you may need relating to the distinct service applied for Access to all approved procedures for handling applications Information about the progress of your application Provided with reasons in an event that we cannot offer you with any of our services. 6

7 6.2 OUR CUSTOMERS OBLIGATIONS We expect our customers to assist us by: Treating our staff politely and being patient. Providing our staff with accurate and full information. Ensuring that application forms in respect of our various services have been properly filled. Ensuring that all requirements have been complied with. Not making any travel arrangements until your travel document is ready. Not offering bribes or other favors to our staff. Providing our staff with all the facts and circumstances of your case. If you do not understand something, tell us and feel free to ask. Avoiding using unauthorized agents to process Passports, Permits or other documents. Not engaging in any employment or business activity before your Permit is approved. Avoid travelling using damaged travel documents If travelling with minors (with different surnames than the accompanying adult), to carry all relevant documents proving relationship or as a legal guardian. 7.0 FEEDBACK AND REDRESS Inform us as soon as possible about your dissatisfaction with our performance, any genuine complaints, any compliments and if you have suggestions for improvement to help us continuously improve our services using the contact below; The Public Relations Officer, Malawi Immigration Department Headquarters, P.O. Box 331, Blantyre. Tel: +265 (0) Fax: +265 (0)

8 7.1 HOW YOU CAN CONTACT US You can visit us or contact us by phone, letter, fax or at: The Chief Immigration Officer, Malawi Immigration Department Headquarters, P.O. Box 331, BLANTYRE. West Wing, New Government Building, Along Victoria Avenue Tel: +265 (0) Fax: +265 (0) The Regional Immigration Officer, Regional Immigration Office Centre, P.O. Box 1272, LILONGWE Msandula building along Murry road Tel: / Fax: The Regional Immigration Officer, Regional Immigration office North, P.O. Box 600, MZUZU Choma building next to Malawi Housing Corporation Tel: Fax: You can also visit us at our District Immigration Offices and Border posts across the country. 8.0 MONITORING OUR PERFORMANCE Our service commitments in this Charter will be monitored regularly to check if we are meeting your expectations and such reports will be published and posted in newspapers, all government and public places and on our website. 9.0 AMENDMENT OF THE CHARTER The Charter will also be reviewed annually to ensure that it is meeting your requirements. 8

9

10

11

12

J 1 Scholar Department Sponsorship

J 1 Scholar Department Sponsorship J 1 Scholar Department Sponsorship The purpose of the J 1 Exchange Visitor Program is to increase the mutual understanding between the people of the United States and the people of other countries by means

More information

MALAWI GOVERNMENT MINISTRY OF HOME AFFAIRS AND INTERNAL SECURITY INTEGRATED STRATEGIC IMPLEMENTATION PLAN FOR THE DEPARTMENT OF IMMIGRATION

MALAWI GOVERNMENT MINISTRY OF HOME AFFAIRS AND INTERNAL SECURITY INTEGRATED STRATEGIC IMPLEMENTATION PLAN FOR THE DEPARTMENT OF IMMIGRATION .1 The Strategic Plan MALAWI GOVERNMENT MINISTRY OF HOME AFFAIRS AND INTERNAL SECURITY INTEGRATED STRATEGIC IMPLEMENTATION PLAN FOR THE DEPARTMENT OF IMMIGRATION JULY, 2007 TO JUNE 2012 PREFACE The Immigration

More information

BUSINESS REGISTRATION AND LICENSING AGENCY (BRELA) CLIENT SERVICE CHARTER

BUSINESS REGISTRATION AND LICENSING AGENCY (BRELA) CLIENT SERVICE CHARTER BUSINESS REGISTRATION AND LICENSING AGENCY (BRELA) CLIENT SERVICE CHARTER Foreword This Client Service Charter is a social pact between the Business Registrations and Licensing Agency (BRELA), a service

More information

THE CONCEPT of State Migration Policy

THE CONCEPT of State Migration Policy The Decree of the President of Ukraine, #622/2011 On the Concept of State Migration Policy With a purpose of creation of proper conditions for realization of state policy in the sphere of migration I hereby

More information

RAKIA VISA GUIDELINES

RAKIA VISA GUIDELINES RAKIA VISA GUIDELINES 1. EMPLOYMENT VISA 2 1.1. ENTRY PERMIT 2. RESIDENCE PERMIT 3 2.1. RESIDENCEPERMIT STAMPING NEW 2.2. RESIDENCE PERMIT RENEWAL 3. TRANSFER OF SPONSORSHIP 5 3.1. TRANSFER OF SPONSORSHIP

More information

CUSTOMER SERVICE CHARTER DEPOSIT PROTECTION CORPORATION

CUSTOMER SERVICE CHARTER DEPOSIT PROTECTION CORPORATION CUSTOMER SERVICE CHARTER DEPOSIT PROTECTION CORPORATION (Updated 13 July-2015) 1 Purpose of the Customer Charter The purpose of this Customer Charter is to: a) express Deposit Protection Corporation s

More information

MINISTRY OF COMMERCE, INDUSTRY AND LABOUR SERVICE CHARTER 2011-2012

MINISTRY OF COMMERCE, INDUSTRY AND LABOUR SERVICE CHARTER 2011-2012 MINISTRY OF COMMERCE, INDUSTRY AND LABOUR SERVICE CHARTER 2011-2012 Our Vision: Our vision is to lead and excel in the provision of quality service to foster economic growth for all. Postal Address: P.O.

More information

TO ACQUIRE A THAI NATIONALITY

TO ACQUIRE A THAI NATIONALITY TO ACQUIRE A THAI NATIONALITY According to the Thai Nationality Act (2535 B.E.), it has opened a possibility for a person, born of a father or a mother of Thai nationality, whether within or outside the

More information

Luxembourg business immigration handbook outline

Luxembourg business immigration handbook outline Luxembourg business immigration handbook outline What is Luxembourg s general policy toward business immigration? In Luxembourg the conditions for admission and residence of immigrants are governed by

More information

When you leave Australia, don t forget your superannuation

When you leave Australia, don t forget your superannuation When you leave Australia, don t forget your superannuation Information for temporary residents leaving Australia. If you have worked in Australia as a temporary resident and have been paid $450 or more

More information

EXPLANATORY MEMORANDUM TO THE IMMIGRATION AND NATIONALITY (FEES) REGULATIONS 2014. 2014 No. XXXX

EXPLANATORY MEMORANDUM TO THE IMMIGRATION AND NATIONALITY (FEES) REGULATIONS 2014. 2014 No. XXXX EXPLANATORY MEMORANDUM TO THE IMMIGRATION AND NATIONALITY (FEES) REGULATIONS 2014 2014 No. XXXX 1. This explanatory memorandum has been prepared by the Home Office and is laid before Parliament by Command

More information

Survey Report for GUYANA. For the project entitled. Project #002 Study on Temporary Entry Regimes in CARIFORUM and selected EU States

Survey Report for GUYANA. For the project entitled. Project #002 Study on Temporary Entry Regimes in CARIFORUM and selected EU States . 2005 September Survey Report for GUYANA For the project entitled Project #002 Study on Temporary Entry Regimes in CARIFORUM and selected EU States Report prepared for the Caribbean Regional Negotiating

More information

REQUEST TO AMEND THE RECORD OF LANDING (IMM 1000), CONFIRMATION OF PERMANENT RESIDENCE (IMM 5292 or IMM 5688) OR VALID TEMPORARY RESIDENT DOCUMENTS

REQUEST TO AMEND THE RECORD OF LANDING (IMM 1000), CONFIRMATION OF PERMANENT RESIDENCE (IMM 5292 or IMM 5688) OR VALID TEMPORARY RESIDENT DOCUMENTS PROTECTED WHEN COMPLETED - B REQUEST TO AMEND THE RECORD OF LANDING (IMM 1000), CONFIRMATION OF PERMANENT RESIDENCE (IMM 5292 or IMM 5688) OR VALID TEMPORARY RESIDENT DOCUMENTS PAGE 1 OF 3 PART A - PERSONAL

More information

Note The amendments described in this circular will be published in the Immigration New Zealand Operational Manual in due course.

Note The amendments described in this circular will be published in the Immigration New Zealand Operational Manual in due course. 21 July 2015 IMMIGRATION NEW ZEALAND INSTRUCTIONS: Amendment Circular No. 2015/07 To: All Manual Holders AMENDMENTS TO THE IMMIGRATION NEW ZEALAND OPERATIONAL MANUAL Introduction This circular outlines

More information

LAW OF THE REPUBLIC OF GEORGIA ON CITIZENSHIP OF GEORGIA

LAW OF THE REPUBLIC OF GEORGIA ON CITIZENSHIP OF GEORGIA /unofficial translation/ LAW OF THE REPUBLIC OF GEORGIA ON CITIZENSHIP OF GEORGIA Citizenship is the stable legal relationship of a person with the state which is expressed in the totality of their mutual

More information

Instructions for expatriate Finns

Instructions for expatriate Finns Instructions for expatriate Finns Information about the address and personal circumstances of Finnish nationals residing abroad only stay up to date if they report any changes in such information to the

More information

Home Office Immigration and Nationality Fees From October 2014

Home Office Immigration and Nationality Fees From October 2014 Home Office Immigration and Nationality Fees From October Entry Clearance Visas Non PBS Applications Made Outside The UK Fees from 6 th April New fees 1 st October Visit visa short up to 6 months 83 83

More information

LAW ON HEALTH CARE OF ALIENS IN THE REPUBLIC OF CROATIA

LAW ON HEALTH CARE OF ALIENS IN THE REPUBLIC OF CROATIA ,- LAW ON HEALTH CARE OF ALIENS IN THE REPUBLIC OF CROATIA 1. GENERAL PROVISIONS. Article 1 - This Law regulates conditions and manner in which aliens in the Republic of Croatia receive health care. Aliens

More information

Customer Service Charter

Customer Service Charter Customer Service Charter 2 Contents Introduction 3 The Vision and Values of the City of Joondalup 4 Service standards you can expect from our employees 5 In general 5 Face to face 5 Over the telephone

More information

NHS HDL (2004) 40 abcdefghijklm

NHS HDL (2004) 40 abcdefghijklm abcdefghijklm = eé~äíü=aéé~êíãéåí= = aáêéåíçê~íé=çñ=péêîáåé=mçäáåó=~åç=mä~ååáåö= Dear Colleague THE NATIONAL HEALTH SERVICE (CHARGES TO OVERSEAS VISITORS) (SCOTLAND) AMENDMENT REGULATIONS 2004 1. This

More information

Turkey Tourist visa Application

Turkey Tourist visa Application Turkey Tourist visa Application Please enter your contact information Name: Email: Tel: Mobile: The latest date you need your passport returned in time for your travel: Turkey tourist visa checklist Filled

More information

6700 International Issues

6700 International Issues 6700 International Issues 6710 Immigration Issues 6711 Services to Children and Families Who Are Not U.S. Citizens Law Child protective services can be provided without regard to a parent or child's immigration

More information

Policy on Migration and Diasporas in Georgia

Policy on Migration and Diasporas in Georgia CARIM East Consortium for Applied Research on International Migration Co-financed by the European Union Policy on Migration and Diasporas in Georgia Natia Chelidze CARIM-East Explanatory Note 12/33 Socio-Political

More information

Office of International Affairs 3301 College Avenue Fort Lauderdale, FL PHONE (954) FAX (954)

Office of International Affairs 3301 College Avenue Fort Lauderdale, FL PHONE (954) FAX (954) Office of International Affairs 3301 College Avenue Fort Lauderdale, FL 33314-7796 PHONE (954) 262-7240 FAX (954) 262-3846 J-1 EXCHANGE VISITOR (SCHOLAR) REQUEST FORM - INSTRUCTIONS Introduction: The Office

More information

J-1 EXCHANGE VISITOR REQUEST FORM FOR VISA DOCUMENTS

J-1 EXCHANGE VISITOR REQUEST FORM FOR VISA DOCUMENTS J-1 EXCHANGE VISITOR REQUEST FORM FOR VISA DOCUMENTS Section 1 Visitor Information: UHV Academic School or department representative must obtain the following information from the visitor and dependents

More information

Immigration and Taxation

Immigration and Taxation Immigration and Taxation Immigration, Employment and Tax Laws Why do immigrants without status pay taxes? Obligated by law Opportunity to contribute Document compliance and residency Immigration, Employment

More information

UNIVERSITY OF MIAMI INTERNATIONAL OBSERVERSHIP PROGRAM POLICY AND PROCEDURE MILLER SCHOOL OF MEDICINE

UNIVERSITY OF MIAMI INTERNATIONAL OBSERVERSHIP PROGRAM POLICY AND PROCEDURE MILLER SCHOOL OF MEDICINE UNIVERSITY OF MIAMI INTERNATIONAL OBSERVERSHIP PROGRAM POLICY AND PROCEDURE MILLER SCHOOL OF MEDICINE EFFECTIVE July, 2012 PREPARED BY THE OFFICE OF THE GENERAL COUNSEL IN CONJUCTION WITH THE INTERNATIONAL

More information

Victorian Training Guarantee Contract Compliance Complaints Management Guide

Victorian Training Guarantee Contract Compliance Complaints Management Guide Victorian Training Guarantee Contract Compliance Complaints Management Guide Published by the Department of Education and Early Childhood Development Melbourne March 2014 State of Victoria (Department

More information

FACS Community Complaints Guidelines for Ageing and Disability Direct Services

FACS Community Complaints Guidelines for Ageing and Disability Direct Services FACS Community Complaints Guidelines for Ageing and Disability Direct Services Summary: This is designed to guide FACS staff when handling community complaints and is an extension of the FACS Community

More information

CHANGE OF STATUS TO F-1

CHANGE OF STATUS TO F-1 CHANGE OF STATUS TO F-1 If you are currently on a non-immigrant status (except C, D, J subject to the two-year home residency requirement or K visa status) you may have the ability to change your status

More information

Financial Undertaking for a Student

Financial Undertaking for a Student OFFICE USE ONL Client no.: Date received: / / Application no.: INZ 1014 Financial Undertaking for a Student Supporting information for an application for a student visa Who can provide a financial undertaking

More information

DHS / UKvisas Project

DHS / UKvisas Project for the DHS / UKvisas Project November 14, 2007 Contact Point Elizabeth Gaffin Associate Counsel United States Citizenship and Immigration Services 202-272-1400 Reviewing Official Hugo Teufel III Chief

More information

MARIST COLLEGE ASHGROVE 2015 SCHEDULE OF FEES AND CHARGES OVERSEAS STUDENTS

MARIST COLLEGE ASHGROVE 2015 SCHEDULE OF FEES AND CHARGES OVERSEAS STUDENTS MARIST COLLEGE ASHGROVE 2015 SCHEDULE OF FEES AND CHARGES OVERSEAS STUDENTS (For students who do not have an Australian Passport or an Australian Visa stamped with RESIDENT or MIGRANT STATUS) The College

More information

CLIENT SERVICE CHARTER. Version 05. www.dubaicustoms.gov.ae

CLIENT SERVICE CHARTER. Version 05. www.dubaicustoms.gov.ae CLIENT SERVICE CHARTER Version 05 www.dubaicustoms.gov.ae TABLE OF CONTENT 1 - DIRECTOR S MESSAGE 4 2 - INTRODUCTION 5 3 - TERMS & DEFINITIONS 5 4 - ABOUT DUBAI CUSTOMS 6 a. Our Vision b. Our Mission

More information

Student visa and Temporary Graduate visa programme quarterly report

Student visa and Temporary Graduate visa programme quarterly report 2010-11 Student visa and Temporary Graduate visa programme quarterly report Quarter ending at 31 December 2014 Contents Page About this report 1 Enquiries 1 Definition of terms 2 Background to the student

More information

Key Legal terms: Family Law Issues for Immigrant, Refugee and Non Status Women

Key Legal terms: Family Law Issues for Immigrant, Refugee and Non Status Women Key Legal terms: Family Law Issues for Immigrant, Refugee and Non Status Women Permanent Resident A permanent resident is an immigrant or refugee who has been given the right to live in Canada permanently.

More information

Thinking about living in Australia? There are some changes New Zealanders need to know about.

Thinking about living in Australia? There are some changes New Zealanders need to know about. Thinking about living in Australia? There are some changes New Zealanders need to know about. This information has been produced by the New Zealand Government. Introduction This booklet gives some general

More information

Citizen s Charter (Services of the Embassy)

Citizen s Charter (Services of the Embassy) Citizen s Charter (Services of the Embassy) S. No. Services Documents Required Fees Mode of Payment 1. Visa Duly filled in Visa Application Cash or One passport size photograph deposit in Passport with

More information

Instructions for Employment Eligibility Verification

Instructions for Employment Eligibility Verification Instructions for Employment Eligibility Verification Department of Homeland Security U.S. Citizenship and Immigration Services USCIS Form I-9 OMB No. 1615-0047 Expires 03/31/2016 Read all instructions

More information

A guide to help employers check work entitlement

A guide to help employers check work entitlement DEPARTMENT OF LABOUR IMMIGRATION A guide to help employers check work entitlement FEBRUARY 2011 1 Contents INTRODUCTION 2 NEW LEGISLATION 2 What has changed? 2 BEST PRACTICE 2 Reasonable precautions and

More information

Florida Residency for Tuition Purposes

Florida Residency for Tuition Purposes Florida Residency for Tuition Purposes Florida Residency for Tuition Purposes refers to whether you are an in-state Florida resident or an out-of-state resident, and this classification determines your

More information

Legal Authority: 42 CFR 435.139; 42 CFR 435.406; 42 CFR 440.225; 42 CFR 457.320; SSA SI 00502

Legal Authority: 42 CFR 435.139; 42 CFR 435.406; 42 CFR 440.225; 42 CFR 457.320; SSA SI 00502 ABD QUALIFIED NON-CITIZENS Legal Authority: 42 CFR 435.139; 42 CFR 435.406; 42 CFR 440.225; 42 CFR 457.320; SSA SI 00502 1. Policy Statement Non-citizen eligibility for TennCare Medicaid is limited to

More information

UMJINDI MUNICIPALITY CUSTOMER CARE POLICY

UMJINDI MUNICIPALITY CUSTOMER CARE POLICY UMJINDI MUNICIPALITY CUSTOMER CARE POLICY UMJINDI MUNICIPALITY CUSTOMER CARE POLICY Core Business Area Corporate Services Directorate Operational Area All Directorates Version: Draft 0.01 Date: 1 July

More information

Contents Page Review of the Charter. 11 Working with you to finance higher education now and in the future

Contents Page Review of the Charter. 11 Working with you to finance higher education now and in the future Contents Page Review of the Charter Table of Contents...2 Purpose of the charter...3 Background...3 Mandate...3 Customers...3 Vision...3 Mission...4 Core Values...4 Functions...4 Clients...4 Stakeholders...5

More information

MEMORANDUM FOR FINANCE COMMITTEE MEMBERS. From: Senate Finance Committee Staff. Date: May 12, 2010. Alan Bersin Nomination

MEMORANDUM FOR FINANCE COMMITTEE MEMBERS. From: Senate Finance Committee Staff. Date: May 12, 2010. Alan Bersin Nomination MEMORANDUM FOR FINANCE COMMITTEE MEMBERS From: Senate Finance Committee Staff Date: May 12, 2010 Re: Alan Bersin Nomination This memo describes the results of the Senate Finance Committee staff review

More information

Overseas Visitors Information

Overseas Visitors Information Overseas Visitors Information Patient Information Author ID: CR Leaflet Number: Corp 021 Version: 2 Name of Leaflet: Overseas Visitors Information Date Produced: December 2015 Review Date: December 2017

More information

ALIENS ACT. Based on the rights and freedoms arising from the Constitution of the Republic of Estonia,

ALIENS ACT. Based on the rights and freedoms arising from the Constitution of the Republic of Estonia, ALIENS ACT Passed 8 July 1993 (RT 1 I 1999, 44, 637; consolidated text RT I 1997, 50, 548), Entered into force 12 July 1993, Amended by the following Acts: 18.12.2002 entered into force 01.05.2003 - RT

More information

CHANGES TO 457 VISA PROGRAM MARKET SALARY RATES

CHANGES TO 457 VISA PROGRAM MARKET SALARY RATES 18 September 2009 CHANGES TO 457 VISA PROGRAM MARKET SALARY RATES The Minister for Immigration and Citizenship, Senator Chris Evans, has announced changes to the requirements for temporary skilled overseas

More information

Complaints, Comments & Compliments Policy

Complaints, Comments & Compliments Policy Complaints, Comments & Compliments Policy 1. INTRODUCTION We welcome our customers views and will use them to improve our services. The purpose of this policy is to provide a framework for dealing with

More information

Border technology strategy. Chair: Mike Milford, First Assistant Secretary, Major Capability Division

Border technology strategy. Chair: Mike Milford, First Assistant Secretary, Major Capability Division Border technology strategy Chair: Mike Milford, First Assistant Secretary, Major Capability Division Session outline Using technology to improve how we manage the flow of people and goods and identify

More information

Part 1 About your Self-Assessment Appendix Read Guidance notes, Part 1

Part 1 About your Self-Assessment Appendix Read Guidance notes, Part 1 POINTS BASED SYSTEM FORM (VAF9 MAR 2009) PERSONAL DETAILS This form is for use outside the UK only. This form is provided free of charge. READ THIS FIRST This form must be completed in blue or black ink.

More information

Partnership Support Form for Residence

Partnership Support Form for Residence OFFICE USE ONLY Client no.: Date received: Application no.: March 2015 INZ 1178 Partnership Support Form for Residence For applications under the Partnership Category of Residence Instructions tes for

More information

Application for Schengen Visa

Application for Schengen Visa Photo Stamp of Embassy or Consulate Application for Schengen Visa This application form is free 1. Surname(s) (family name(s)) FOR EMBASSY / CONSULATE USE ONLY 2. Surname(s) at birth (earlier family name(s))

More information

Visa fees From April 2014

Visa fees From April 2014 Visa fees From Entry Clearance Visas Non PBS Applications made outside the UK New 6 th % Increase Visit visa short up to 6 months 115 80 83 4.0% Visit visa - long up to 2 years 115 278 300 8.0% Visit visa

More information

Form I-9 Employment Eligibility Verification www.uscis.gov/i-9central

Form I-9 Employment Eligibility Verification www.uscis.gov/i-9central Form I-9 Employment Eligibility Verification www.uscis.gov/i-9central Agenda Background Completing Form I-9 Storage and Retention Form I-9 and E-Verify Resources 2 Background In 1986, in an effort to control

More information

Criteria for adopting International Standards and Risk Assessments

Criteria for adopting International Standards and Risk Assessments Criteria for adopting International Standards and Risk Assessments February 2016 Criteria for Accepting International Standards and Risk Assessments 1 Table of Contents 1 About the Department... 3 2 The

More information

U.S. Department of Energy Exchange Visitor Program G-3-00348

U.S. Department of Energy Exchange Visitor Program G-3-00348 U.S. Department of Energy Exchange Visitor Program G-3-00348 Welcome to the Department of Energy Exchange Visitor Program! This is to provide Pre-Arrival Information that you will need to successfully

More information

Immigration and HIV Testing: What you need to know

Immigration and HIV Testing: What you need to know Immigration and HIV Testing: What you need to know Citizenship and Immigration Canada requires a medical exam for all immigrants and refugees. The medical exam includes a screening test for HIV for everyone

More information

DEPARTMENT OF LABOUR IMMIGRATION. Enforcing the Immigration Act 2009 Employers and Carriers

DEPARTMENT OF LABOUR IMMIGRATION. Enforcing the Immigration Act 2009 Employers and Carriers DEPARTMENT OF LABOUR IMMIGRATION Enforcing the Immigration Act 2009 Employers and Carriers 1 Table of Contents Introduction...3 Administration of Immigration Laws...3 The Department of Labour s Enforcement

More information

FACTORING DEBT RECOVERY POLICY

FACTORING DEBT RECOVERY POLICY FACTORING DEBT RECOVERY POLICY Introduction 1. The Association aims to minimise the level of Factored owner s debt in a sensitive and effective manner. 2. This document sets out the approach we will take

More information

GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY

GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY GREEK ACTION PLAN ON ASYLUM AND MIGRATION MANAGEMENT EXECUTIVE SUMMARY The Greek Government is establishing an effective, humane oriented response to the current migration challenges including the need

More information

OUR FUTURE TOGETHER. New Zealand Settlement Strategy

OUR FUTURE TOGETHER. New Zealand Settlement Strategy OUR FUTURE TOGETHER New Zealand Settlement Strategy Foreword Over the last 20 years, the world has changed there is more competition for skills, more risks at the border and people are more mobile. These

More information

STATUS OF THE CITIZENS OF THE FREELY ASSOCIATED STATES OF THE FEDERATED STATES OF MICRONESIA AND THE REPUBLIC OF THE MARSHALL ISLANDS

STATUS OF THE CITIZENS OF THE FREELY ASSOCIATED STATES OF THE FEDERATED STATES OF MICRONESIA AND THE REPUBLIC OF THE MARSHALL ISLANDS Office of Communications Fact Sheet Revised: February 13, 2008 STATUS OF THE CITIZENS OF THE FREELY ASSOCIATED STATES OF THE FEDERATED STATES OF MICRONESIA AND THE REPUBLIC OF THE MARSHALL ISLANDS Background:

More information

Optional Practical Training- STEM Extension Revised 4/2014

Optional Practical Training- STEM Extension Revised 4/2014 Optional Practical Training- STEM Extension Revised 4/2014 F-1 students in post-completion Optional Practical Training who earned a bachelor s, master s or doctoral degree in a science, technology, engineering

More information

Policy: Immigration. The LDP also supports Free Immigration Agreements with certain countries similar to the existing agreement with New Zealand.

Policy: Immigration. The LDP also supports Free Immigration Agreements with certain countries similar to the existing agreement with New Zealand. Policy: Immigration www.ldp.org.au / info@ldp.org.au fb.com/ldp.australia @auslibdems PO Box 773, DICKSON ACT 2602 The Liberal Democrats would increase opportunities to live and work in Australia while

More information

The Oregon Driver Card Frequently Asked Questions. May 25, 2013

The Oregon Driver Card Frequently Asked Questions. May 25, 2013 www.ilgrp.com The Oregon Driver Card Frequently Asked Questions By Immigrant Law Group PC 1 May 25, 2013 This is a preliminary FAQ that answers questions about the new Oregon driver card. This FAQ is not

More information

THE BELGIAN OFFICE, TAIPEI

THE BELGIAN OFFICE, TAIPEI AGREEMENT BETWEEN THE BELGIAN OFFICE, TAIPEI AND THE TAIPEI REPRESENTATIVE OFFICE IN THE EU AND BELGIUM ON A WORKING HOLIDAY PROGRAM AGREEMENT BETWEEN THE BELGIAN OFFICE, TAIPEI AND THE TAIPEI REPRESENTATIVE

More information

Special Needs Grant International Custody Dispute Payment

Special Needs Grant International Custody Dispute Payment Special Needs Grant International Custody Dispute Payment CLIENT NUMBER If you need help with this form call us on % 0800 559 009. Who can get this payment If you need help filling in this form, please

More information

Establishing your identity

Establishing your identity Establishing your identity Documents you need for a: Driver s licence Identification card Enhanced driver s licence Enhanced identification card The first time you apply for a Manitoba driver s licence,

More information

BLUEPRINT FOR INTEGRATION

BLUEPRINT FOR INTEGRATION BLUEPRINT FOR INTEGRATION Commonwealth of Australia 2014 With the exception of the Commonwealth Coat of Arms, all material presented in this publication is provided under a Creative Commons Attribution

More information

TESTIMONY OF: Zoey Jones - Immigration Attorney BROOKLYN DEFENDER SERVICES

TESTIMONY OF: Zoey Jones - Immigration Attorney BROOKLYN DEFENDER SERVICES TESTIMONY OF: Zoey Jones - Immigration Attorney BROOKLYN DEFENDER SERVICES Presented before The New York Police Department (NYPD) Public Hearing on Police Department U Visa Certification Proposed Rule

More information

EB 5 Briefing Paper: USCIS Immigration through Investment Program

EB 5 Briefing Paper: USCIS Immigration through Investment Program EB 5 Briefing Paper: USCIS Immigration through Investment Program March 20, 2012 ESI Corp Real Estate and Economic Development Counselors In an effort to offer a program to compete with the efforts of

More information

EMPLOYING A CROATIAN NATIONAL IN THE UK

EMPLOYING A CROATIAN NATIONAL IN THE UK EMPLOYING A CROATIAN NATIONAL IN THE UK What is this leaflet about? This leaflet explains what employers need to do in order to legally employ a Croatian national from 1 July 2013. Issues covered include

More information

As of 18 April 2012. Framework of Regional Collaboration, 2012. Preamble

As of 18 April 2012. Framework of Regional Collaboration, 2012. Preamble As of 18 April 2012 Framework of Regional Collaboration, 2012 Preamble Recognizing that Asia, with 60 percent of the world s people and 30 percent of the world s international migrants, of whom women constitute

More information

Details on EB-5, U.S. Permanent Residency/Greencard for Investors

Details on EB-5, U.S. Permanent Residency/Greencard for Investors Details on EB-5, U.S. Permanent Residency/Greencard for Investors The immigrant investor, or EB-5, program is a highly beneficial permanent residence option for the wealthy individual. Since there is no

More information

REPORT FOR CONGRESS June 2002 IMMIGRATION REGISTRATION PROCEDURES APPLICABLE TO FOREIGN NATIONALS

REPORT FOR CONGRESS June 2002 IMMIGRATION REGISTRATION PROCEDURES APPLICABLE TO FOREIGN NATIONALS The Law Library of Congress REPORT FOR CONGRESS Directorate of Legal Research LL File No. 2002-12599 IMMIGRATION REGISTRATION PROCEDURES APPLICABLE TO FOREIGN NATIONALS Directorate of Legal Research for

More information

FREQUENTLY ASKED QUESTIONS June 2014

FREQUENTLY ASKED QUESTIONS June 2014 TURKEY GLOBAL EMPLOYER SERVICES NEW IMMIGRATION REGULATIONS FREQUENTLY ASKED QUESTIONS June 2014 About changes effective as of 11.04.2014 in accordance with the new Law on Foreigners and International

More information

OPERATIONAL DIRECTIVE. Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07

OPERATIONAL DIRECTIVE. Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07 OPERATIONAL DIRECTIVE Enquiries to: Philip Brown (08) 9222-2054 Number: OD 0212/09 Date: 14 August 2009 Supersedes: OP 1986/05 File No: RSD-00135/07 Subject: Reciprocal Health Care Agreements (RHCA) The

More information

Customer Service Charter

Customer Service Charter Cover page Customer Service Charter (insert customer service pic) Customer Service Charter Last Review Date: August 2013 Page 1 Contents Introduction... 3 The Vision and Values of the City of Joondalup...

More information

Sample Documents to Prove Citizenship, Immigration Status, and Identity on the Marketplace

Sample Documents to Prove Citizenship, Immigration Status, and Identity on the Marketplace Sample Documents to Prove Citizenship, Immigration Status, and Identity on the Marketplace Community Health Association of Mountain/Plains States (CHAMPS) Created July 2015 Documents Accepted for Proving

More information

11 Date of issue YYYY-MM-DD. If you are married, is your spouse a Canadian citizen or permanent resident?

11 Date of issue YYYY-MM-DD. If you are married, is your spouse a Canadian citizen or permanent resident? Citizenship Immigration Canada Citoyenneté et Immigration Canada PROTECTED WHEN COMPLETED - B PAGE 1 OF 4 VERIFICATION OF STATUS (VOS) REPLACEMENT OF AN IMMIGRATION DOCUMENT (To be completed returned with

More information

L A W ОN FOREIGN EXCHANGE OPERATIONS

L A W ОN FOREIGN EXCHANGE OPERATIONS L A W ОN FOREIGN EXCHANGE OPERATIONS This Law shall govern: I GENERAL PROVISIONS Article 1 1) payments, collections and transfers between residents and nonresidents in foreign means of payment and dinars;

More information

SOUTH AFRICAN REQUIREMENTS FOR MINORS TRAVELLING INTERNATIONALLY

SOUTH AFRICAN REQUIREMENTS FOR MINORS TRAVELLING INTERNATIONALLY SOUTH AFRICAN REQUIREMENTS FOR MINORS TRAVELLING INTERNATIONALLY 1. Background Pursuant to the 2011 amendments to the Immigration Act, 2002 (Act No 13 of 2002) and the subsequent Immigration Regulations

More information

Minister Shatter presents Presidency priorities in the JHA area to European Parliament

Minister Shatter presents Presidency priorities in the JHA area to European Parliament Minister Shatter presents Presidency priorities in the JHA area to European Parliament 22 nd January 2013 The Minister for Justice, Equality and Defence, Alan Shatter TD, today presented the Irish Presidency

More information

METHODOLOGY for admission of international students to undergraduate and postgraduate studies in the academic year 2014-2015

METHODOLOGY for admission of international students to undergraduate and postgraduate studies in the academic year 2014-2015 METHODOLOGY for admission of international students to undergraduate and postgraduate studies in the academic year 2014-2015 I. Preamble 1. Admission of international candidates to undergraduate and postgraduate

More information

DIVISION OF MARITIME AFFAIRS (DMA)

DIVISION OF MARITIME AFFAIRS (DMA) Saint Lucia Air and Sea Ports Authority DIVISION OF MARITIME AFFAIRS (DMA) FOR CLEANER SEAS AND SAFER OCEANS ABOUT THE DMA The Saint Lucia Division of Maritime Affairs was established in 2000 following

More information

Customer Service Charter

Customer Service Charter FOOTBALL FEDERATION VICTORIA Customer Service Charter Peter Gome CEO 1. This Charter tells you about Our commitment to high quality customer service What you can expect from us Our service standards Your

More information

Turkey Official visa Application

Turkey Official visa Application Turkey Official visa Application Please enter your contact information Name: Email: Tel: Mobile: The latest date you need your passport returned in time for your travel: Turkey official visa checklist

More information

A Guide To Selected U.S. Travel/Identity Documents For Law Enforcement Officers

A Guide To Selected U.S. Travel/Identity Documents For Law Enforcement Officers U. S. Department of Justice Immigration and Naturalization Service A Guide To Selected U.S. Travel/Identity Documents For Law Enforcement Officers Prepared by: Law Enforcement Support Center U.S. Immigration

More information

International Student and Scholar Services Middle Tennessee State University. J-1 Visitor s Handbook

International Student and Scholar Services Middle Tennessee State University. J-1 Visitor s Handbook International Student and Scholar Services Middle Tennessee State University J-1 Visitor s Handbook Table of Contents Important Documents and Acronyms...1 Your Activities as a J-1 Visitor...3 Time Limits...4

More information

7/30/2015. Form I-9 1

7/30/2015. Form I-9 1 2015 EMPLOYMENT IMMIGRATION LAW & I-9 PRIMER: TURNING THE DECEPTIVELY DIFFICULT INTO SIMPLY UNDERSTANDABLE Form I-9 1 Disclaimer Immigration law can be complex and it is not possible to describe every

More information

November 20, 2014. Director U.S. Citizenship and Immigration Services. Thomas S. Winkowski Acting Director U.S. Immigration and Customs Enforcement

November 20, 2014. Director U.S. Citizenship and Immigration Services. Thomas S. Winkowski Acting Director U.S. Immigration and Customs Enforcement Secretary U.S. Department of Homeland Security Washington, DC 20528 Homeland Security November 20, 2014 MEMORANDUM FOR: Le6n Rodriguez Director U.S. Citizenship and Immigration Services Thomas S. Winkowski

More information

TERMS OF SERVICE FOR WESTERN UNION MONEY TRANSFER

TERMS OF SERVICE FOR WESTERN UNION MONEY TRANSFER TERMS OF SERVICE FOR WESTERN UNION MONEY TRANSFER The Western Union money transfer service (henceforth the Service ) is represented by Money Transfer Service Providers in the territory of the Russian Federation,

More information

This page is left intentionally blank

This page is left intentionally blank This page is left intentionally blank Living On Sint Maarten Guide to Residency - Part 1 First Time Applications 1st Edition September 2013 This guide is an official publication of the Immigration and

More information

Your immigration documents

Your immigration documents Your immigration documents Updated on March 24, 2015 Study Permit and Visa As a student who is not a Canadian citizen or a permanent resident of Canada, you must obtain a study permit from Citizenship

More information

States of Guernsey Home Department. Immigration Act 1971 as extended to the Bailiwick

States of Guernsey Home Department. Immigration Act 1971 as extended to the Bailiwick WORK PERMIT APPLICATION FORM WORK PERMIT APPLICATION FORM States of Guernsey Home Department Immigration Act 1971 as extended to the Bailiwick Work permits will be issued or refused on behalf of the Home

More information

30 Day Limited Permits for Professional Engineers and Land Surveyors

30 Day Limited Permits for Professional Engineers and Land Surveyors THE STATE EDUCATION DEPARTMENT / THE UNIVERSITY OF THE STATE OF NEW YORK / ALBANY, NY 12234 Office of the Professions, State Board for Engineering and Land Surveying PHONE: 518-474-3817 ext. 140 FAX: 518-473-6282

More information

FINNISH IMMIGRATION SERVICE

FINNISH IMMIGRATION SERVICE FINNISH IMMIGRATION SERVICE From immigration to citizenship a leading expert, partner and service specialist www.migri.fi Organisation Director General Leading immigration expert Other authorities handling

More information

OPERATIONAL DIRECTIVE SUPERSEDED

OPERATIONAL DIRECTIVE SUPERSEDED OPERATIONAL DIRECTIVE Enquiries to: Philip Brown OD/IC number: OD 0289/10 Phone number: (08) 9222-2054 Date: 2 July 2010 Supersedes: OD 0212/09 File No: RSD 00135/10 Subject: Reciprocal Health Care Agreements

More information

Position Paper on Violence against Women without Immigration Status* May 2012

Position Paper on Violence against Women without Immigration Status* May 2012 Charitable Registration #119292464RR0001 Introduction WEST COAST LEGAL EDUCATION AND ACTION FUND (LEAF) 555 409 GRANVILLE STREET VANCOUVER, B.C. V6C 1T2 TEL: (604) 684-8772 FAX: (604) 684-1543 E-MAIL:

More information