HOW TO GET STARTED WITH DATA MODELING

Size: px
Start display at page:

Download "HOW TO GET STARTED WITH DATA MODELING"

Transcription

1 By Laura Brandenburg, CBAP Lesson Objective: After completing this lesson, you will understand the role of data modeling in the business analysis lifecycle and why it is important for business stakeholders to be involved in data-related decisions. DATA MODELING DEFINED Imagine yourself going up to the checkout counter of your local convenience store. You have 5 items in your cart that you put, one-by-one, onto the conveyor belt. The clerk scans each item into the checkout system. The checkout system tallies your total amount due. You pay for your items and are given a printed receipt. Behind this every day process is an incredible amount of data. First, each item you purchase has a record in the checkout system that identifies its price. The price is most likely linked to a unique identifier for the product and was provided by a product management system. Second, your collection of purchases gets tallied together as an order, which includes a set of items and a total amount due. Third, once you pay for your item, the system might store transaction information such as the payment method and, in the case of a credit card payment, a transaction ID provided by a merchant account to validate that the necessary funds are available. Come to think of it, your credit card also has a record that is stored in a variety of different systems, with associated information such as your card holder name and available credit information. Page 1 of 15

2 Once the transaction is complete, the checkout system may send a message to the inventory management system so that the store s purchasing agent can keep tabs on when to order more of items that will soon be out of stock. And we haven t even dealt with coupons, refunds, sale prices, multiple instances of the same item, sales commissions, customer loyalty cards that identify you with your purchase, or information known about the clerk processing your order. Information, or data, lies behind every business process and every software system. When as business analysts we specify requirements for new systems, we will nearly always touch the data. When we model, clarify, update, and improve business processes, we need to understand the data that business users receive, input, and report out on. Data modeling is a set of techniques and models that are used to define and analyze data requirements, to ensure the data managed by information systems supports the business processes executed by stakeholders and functional requirements executed by software applications. You do not have to be a technical person to understand data or to complete basic data modeling tasks. You do not need to be able to write SQL queries, model physical databases, or create data storage systems. You do have to be logical, analytical, and able to understand the role data plays in a process to be able to model data effectively all traits of a good business analyst. Page 2 of 15

3 DATA MODELING FOR BUSINESS ANALYSTS In this course, we are focused on conceptual and logical data modeling, the kind of modeling and analysis that will help you clarify requirements by gaining alignment on key terms and concepts, how those concepts relate to one another, and what kinds of details the business needs to manage about each concept. We will go as deep as understanding the fields in a data storage system and how to define them. For example, you will learn: How to communicate that an item can have one and only one price (if that s the case for your information system) and that the price needs to be specified in a numeric or currency format. How to specify the source of the pricing information, whether it s internal to the organization or comes from an external information source. How to specify translation rules, such as that although the pricing information comes from an external source in UK pounds, it needs to be translated to US dollars and that the currency translation process needs to meet specific requirements. You will not learn how to create the translation tables, build the logic to transform the data, or load the data into the database. Those are database developer responsibilities, not business analysis responsibilities. You will learn how to give the database developer a well-organized collection of information that makes their job easy (relatively speaking), makes them glad that you are their business analyst, and ensures the business stakeholders are making appropriate decisions about how to organize the data. This is the kind of analysis that helps you become known as someone who can resolve tricky project challenges (or avoid them in the first place), and do what it Page 3 of 15

4 takes to get business and technical stakeholders on the same page about requirements. Like with any analysis technique, one of the first things you want to do is define your objective. Let s turn our attention to the reasons you may want to model data and how data modeling techniques fit into different project scenarios. BUSINESS REASONS TO MODEL DATA As you can see with our example scenario of a customer checking out at a convenience store, data modeling is not purely a matter of technical design. Many business decisions are made when it comes to deciding to how to put together databases, and that means that business stakeholders should be involved in the decision-making process. Typically it s you the business analyst who helps the business stakeholders make those decisions. Here are a few scenarios where lack of business involvement in the data decisions could have led to missed requirements cropping up late in the project lifecycle: Late in testing, we learn that there isn t just one price, but there is a manufacturer s suggested retail price and the store s current price. A new field needs to be created, a new user interface screen with business logic needs to be created to update this field, and several software functions need to be updated to use the new field instead of the original single price field. After finalizing the database design, we learn that the database developer s decision to assign each item a unique identifier within the local store management system conflicts with industry standards which base everything around a centrally managed identifier. The design needs to be updated to accommodate this new identifier and use it as a primary key for several tables. Page 4 of 15

5 During user acceptance testing, we learn that each order must be associated with a customer service clerk so that we can report on productivity metrics. Although a relatively simple change, updating the database and check-out functionality delays the implementation of the project. Of course, there are many ways to discover these requirements. A mature business analyst combines business process modeling, functional requirements modeling, and data modeling to look at a set of requirements from all possible angles and ensure no stone goes unturned. Data modeling techniques are one aspect of business analysis that will help you ensure your requirements are clear and complete, and that business stakeholders are making the important decisions about how information technology systems are designed to meet their needs. Specifically, data modeling techniques will help you ensure the database structure of information systems will support business information needs, and that data gets transferred between two or more systems in a way that will make sense to business users. A QUICK LOOK AT THE DATA MODELING TECHNIQUES Now that we understand what data modeling is at a high level and why it s important for business analysts to get involved in data modeling, let s take a quick look at the different data modeling techniques commonly used by business analysts, all of which are covered in more detail in subsequent course lessons. Glossary First, there is a Glossary. A glossary is a deliverable that documents terms that are unique to the business or technical domain. A glossary is used to ensure that all Page 5 of 15

6 stakeholders (business and technical) understand what is meant by the terminology, acronyms, and phrases used inside an organization. In its essence, a glossary is a list of terms, with accompanying definitions, and is not unlike a dictionary. However, a glossary is more specific than a dictionary because it only covers terms that have a unique meaning and use in the context of your project, team, or organization. A glossary gives you the secret code to communicating with a specific group of people. On the surface, a glossary may not seem like a data modeling technique. However, if you don t start with a common language, you are likely to experience many challenges when you start modeling data, as you won t know how to communicate clearly about your business concepts. Your glossary is your touchstone for the terminology that is used in all the rest of the data modeling techniques. Entity Relationship Diagram (ERD) Next, let s discuss an Entity Relationship Diagram (or ERD). An Entity Relationship Diagram (ERD) is a data model describing how entities (or concepts or things) relate to one another. When created by business analysts, ERDs can be used to understand the business domain, clarify business terminology, and connect business concepts to database structures. Essentially, a conceptual or logical ERD will visually show how the terms in your glossary relate to one another. They are especially helpful in clarifying information models for relational databases and helping business users understand database structures at a high level and without details. In the lesson on ERDs, we ll cover the different levels of modeling and the different aspects of an entity relationship diagram. You ll also receive a quick crash course on relational databases, just in case this is an unfamiliar concept. Page 6 of 15

7 Data Dictionary or Data Definition Matrix A Data Dictionary provides detailed information about the business data, such as standard definitions of data elements, their meanings, and allowable values. While a conceptual or logical Entity Relationship Diagram will focus on the highlevel business concepts, a Data Dictionary will provide more detail about each attribute of a business concept. Essentially, a data matrix provides a tool that enables you to communicate business stakeholder requirements in such a way that your technical team can more easily design a database or data structure to meet those requirements. If you ve been wondering what to do with long lists of fields inside use cases or other requirements documents, you ll be happy to learn that they have an ideal home in a data dictionary. In the lesson on data dictionaries, we ve included a crash course on data normalization as well, which is essentially the process for standardizing the data that is input into an information system, and manually or technically manipulating data so that it conforms to data standards. Data Mapping Specifications Finally, we get to Data Mapping Specifications, which are a special type of data dictionary or requirements analysis tool showing how data from one information system maps to data from another information system. Data mapping specifications are useful when migrating from one system to another. When mapping data, it s often important to step back and take a high-level view of how the data flows or how systems talk to one another. In the lesson on data mapping specifications, you ll receive a crash course on creating system context diagrams which is a simple analysis technique for clarifying system boundaries and how data flows between information systems. Page 7 of 15

8 PROJECT SCENARIOS FOR DATA MODELING Now that we ve discussed why data modeling is important from a business perspective and taken a high-level look at the techniques business analysts use to model data, let s look at how data modeling fits into a few different types of project scenarios and business analysis lifecycles. (As an aside, we cover the business analysis process here at a very high level and focus on the aspects of doing business analysis that relate to the data modeling techniques covered in this course. For a deeper look at the end-to-end business analysis process, check out our BA Essentials Master Class.) System Migration Projects System migration projects involve migrating functionality supported by one system to a new system. In today s technology climate, often organizations are migrating legacy technology systems, such as those that are proprietary and custom to a single business, to commercial off-the-shelf systems that are supported by third-party vendors. For example, an organization could replace their homegrown lead and customer management system with Salesforce.com or SAP. Another scenario is when an organization is moving from one third-party system to another. For example, at the time I am writing this course, I m evaluating changing shopping cart systems. During systems migrations, there are many steps in the business analysis process. You start by analyzing the scope of the project and creating a business case for changing systems. The scope may include a list of key business processes and high-level features the system needs to support. At this point in the project, you might create a high-level conceptual data model (such as a glossary of key terms and an entity relationship diagram Page 8 of 15

9 to show the relationships between critical business concepts), as you want to make sure any tool you evaluate can manage the right types of information and the right relationships. Then you may evaluate multiple vendors or third-party tools, perhaps using a Request for Proposal process to receive comparable bids. Once you select a vendor, you begin working on requirements specific to transitioning your current system to the new system. Business processes get more specific. Functional requirements analysis looks at any specific customizations or configurations that are needed for your organization. From a data modeling perspective, you ll most likely complete a data mapping specification that details how data from your original system will get loaded into the new system. Of course, the actual loading of the data is a technical process, but there are important business decisions to be made, such as: Do we bring over all data or recent data? For any two fields, do they actually mean the same thing? Or, is there logic in either system that will impact how we want the data brought over, based on our understanding of the business process and functional system flow. Do all fields have a home in the target database? And vice versa? And so on and so on. Also, simply letting the technical person know how the key concepts link together will help them be much more efficient and accurate in their conversion process, especially if they are unfamiliar with your business or business domain. This might sound like a lot to consider. That s because it is. Rest assured that by the time you get through the lesson on data mapping specifications, you ll have a structured process to go through that will help you discover and resolve any potential issues. Page 9 of 15

10 System Integration Projects Another type of project where data modeling is of critical importance is a systems integration project. Unlike a system migration project, where one system is being replaced by a new system, a system integration project results in two systems working together to support a business process. For example, the Bridging the Gap shopping cart system that you used to purchase this course integrates with both PayPal and a third-party credit card processing system for accepting payments. It also integrates with our virtual course delivery system to ensure that new course participants are automatically set up with access to their course content. Behind each of these integrations is you guessed it data. On a project like this, your business analysis process might flow as follows: You might start by creating a system context diagram to clarify how the different systems pass data back and forth. Then you might evaluate your current business processes and any manual steps that result from a lack of system integration. For each system that is part of the overall solution, you might create a data dictionary to specify the type of information contained in each data source. Then, as you look at each specific business process and how the systems integrate together, you might complete a data mapping specification to evaluate how data is passed from one system to the other. System integrations and migrations are two more complex types of projects in which data modeling techniques are absolutely essential. However, even on what might be considered to be a simpler project, you can benefit from using selected data modeling techniques. Let s look at an example for a new or updated software feature. Page 10 of 15

11 New or Updated Software Feature Relies on Data A very common business analysis scenario is to spec out a new software feature, whether for a customer-facing project or for an internally used system. Let s pick a very simple example this time, one that specifically does not involve integration with other systems. (Although system integrations are so common that when writing this lesson, I had to sit for a few minutes to think hard about a realistic but simple example.) I did find one, however, so let s talk through it. When I go to my local chiropractor, I check in using a software system. I provide a unique identifier and then proceed to list any areas of pain that I d like the chiropractor to address during my appointment. The system shows me a picture of the human body, divided into different zones. I select the part that is bothering me and answer a series of questions about the pain, such as how frequently it occurs, how severe it is, and what treatments make it better or worse. For the sake of an example, let s say that I am the business analyst working for the product development team that builds and updates the chiropractic check-in system. Our chiropractors have been letting us know that patients would really like to be able to select multiple zones at once, especially when zones are near each other or overlapping. As a product development team, we decide to allow patients to multi-select specific sets of contacting zones, but not select multiple zones all over the body. It doesn t seem to make sense to provide information about your neck pain and foot pain together, for example. But it does make sense to select the three different parts of your lower back, or your hip, and tailbone. Page 11 of 15

12 When specifying how the new multi-select feature would work, we d need to make some very specific data-related decisions. The zones are already defined in our existing data model, but now we d need to identify what zones could be selected together and how the other information is collected when multiple zones are selected together. On a project like this, your business analysis process might flow as follows: First you create a high-level conceptual data model captured as an entity relationship diagram to show how the new concept of a multi-select zone relates to our existing concepts. Then, you add a new term to your glossary for multi-select zones. And finally, you evaluate your data dictionary and indicate the allowable values for when multiple zones are selected at once. Business Intelligence / Data Warehousing Now that we ve seen how data modeling applies even on smaller projects, let s turn our attention to the mega of data projects, the data warehousing or business intelligence project. These projects are specialized versions of system integration projects. Most often, a business intelligence project involves creating a centralized data store of all information a business manages for the purposes of enabling intelligence-driving reporting or better business decisions. Organizations use one of many third-party tools to create the data warehouse, manage the relationships between all the data, and enable business users or technical report writers to create and automate a wide variety of reports. Page 12 of 15

13 The data modeling aspect of your business analysis process might flow as follows: You might start with an entity relationship diagram that describes the highlevel business concepts that are critical to your business intelligence effort. Then you would likely create a data dictionary for each data source to be added to the data warehouse. You most likely would need to individually map each data source to the data dictionary for the new data store that is part of your business intelligence system using a form of our data mapping specification. Along the way, you are likely to experience conflicts in business terminology that can be captured and resolved using a glossary. In addition to understanding the data modeling techniques covered in this course, you ll need to be an expert (or quickly be able to become an expert) on the business intelligence tool the organization has selected. You also need to understand more about data warehousing, physical database models, and best practice approaches to these types of projects. WRAP UP AND NEXT STEPS We ve talked about what data modeling is, discussed why we do it as business analysts, reviewed the data modeling techniques we ll be covering in this course, and looked at how those techniques fit into different project scenarios. Remember, this is the how to get started lesson. It s the 30,000 foot view of data modeling so we can all get on the same page as to what s covered in this course. In the next set of lessons, you ll be learning how to use each of the techniques to clarify your business and data requirements. Along with each of those lessons, you ll receive work samples and templates so you can see what data models look like. Page 13 of 15

14 Before we do that deep dive, please take a few minutes and consider the types of projects you are working on today and the challenges you deal with that could be improved by data modeling. Common examples include: Difficulty communicating clearly between different business stakeholder groups or, especially, between business and technology stakeholders. Misunderstandings about functional requirements that get discovered late in the project lifecycle. Migration or integration issues that go back to understanding how the business creates, updates, and maintains the data. Data modeling techniques might help you solve these real world problems and add even more value to your projects. We re going to be getting down and dirty. I ll be doing my best to keep things light, engaging, and share realistic examples, but there are some parts of data modeling that simply require you to be your best detailed self. Keeping the end result in mind will help you stay focused and see the value in the details you ll be learning If you are going for the Certificate of Completion, take a few minutes to log a few of your ideas in your workbook. Specifically, consider how at least 2 of the data modeling techniques identified in this lesson might help you address specific project challenges. This isn t just busy work, you ll be taking these ideas and building them out into real-world examples to cement your learning as you work your way through the rest of the course. Even if you are not yet a practicing business analyst, you ll receive immense benefits from tackling a work-related domain. However, if you are not currently working or volunteering, consider a personal domain where you experience any type of communication challenge. Page 14 of 15

15 Although there is no grading as part of this course, give yourself a bonus point for talking to a stakeholder about data modeling techniques. For example, you might ask a business stakeholder about what aspects of the data in their current systems frustrate them or you might ask a technical stakeholder what datarelated information they would benefit from receiving as part of the requirements effort. Until next time, this is Laura Brandenburg at My Business Analysis Career. Copyright 2015 My Business Analysis Career All Rights Reserved. Page 15 of 15

5 KEY ELEMENTS OF BUSINESS ANALYSIS YOU DON T WANT TO MISS

5 KEY ELEMENTS OF BUSINESS ANALYSIS YOU DON T WANT TO MISS By Laura Brandenburg Lesson Objective: After completing this lesson, you ll be able to break down the IIBA definition of business analysis and describe its key parts. 5 KEY ELEMENTS OF BUSINESS ANALYSIS

More information

The 10 Keys to Simple, Strategic Compensation Planning How To Get the Right Compensation Management Solution by asking the Right 10 Questions

The 10 Keys to Simple, Strategic Compensation Planning How To Get the Right Compensation Management Solution by asking the Right 10 Questions The 10 Keys to Simple, Strategic Compensation Planning How To Get the Right Compensation Management Solution by asking the Right 10 Questions compensation management software by Imagine your company is

More information

Why Alerts Suck and Monitoring Solutions need to become Smarter

Why Alerts Suck and Monitoring Solutions need to become Smarter An AppDynamics Business White Paper HOW MUCH REVENUE DOES IT GENERATE? Why Alerts Suck and Monitoring Solutions need to become Smarter I have yet to meet anyone in Dev or Ops who likes alerts. I ve also

More information

The term e-commerce refers to buying, selling or ordering goods and services on the Internet. It is a subset of e-business.

The term e-commerce refers to buying, selling or ordering goods and services on the Internet. It is a subset of e-business. Enabling e-commerce Creating an online store The term e-commerce refers to buying, selling or ordering goods and services on the Internet. It is a subset of e-business. So e-commerce happens when any commercial

More information

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff

Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff Whitepaper Data Governance Roadmap for IT Executives Valeh Nazemoff The Challenge IT Executives are challenged with issues around data, compliancy, regulation and making confident decisions on their business

More information

The Stacks Approach. Why It s Time to Start Thinking About Enterprise Technology in Stacks

The Stacks Approach. Why It s Time to Start Thinking About Enterprise Technology in Stacks The Stacks Approach Why It s Time to Start Thinking About Enterprise Technology in Stacks CONTENTS Executive Summary Layer 1: Enterprise Competency Domains Layer 2: Platforms Layer 3: Enterprise Technology

More information

Applying the Rational Unified Process: A Web Service Sample

Applying the Rational Unified Process: A Web Service Sample Applying the Unified Process: A Web Service Sample The Unified Process (RUP) is a disciplined approach to engineering a piece of software. In this article, we ll walk through using the RUP and related

More information

WHITE PAPER DEVELOPING A SUCCESSFUL WEBSITE RFP. Find the Right Web Development Partner through an Engaging and Informative RFP.

WHITE PAPER DEVELOPING A SUCCESSFUL WEBSITE RFP. Find the Right Web Development Partner through an Engaging and Informative RFP. WHITE PAPER DEVELOPING A SUCCESSFUL WEBSITE RFP Find the Right Web Development Partner through an Engaging and Informative RFP By Devin Gauthier INTRODUCTION So you ve decided to undertake a new website

More information

How to bridge the gap between business, IT and networks

How to bridge the gap between business, IT and networks ericsson White paper Uen 284 23-3272 October 2015 How to bridge the gap between business, IT and networks APPLYING ENTERPRISE ARCHITECTURE PRINCIPLES TO ICT TRANSFORMATION A digital telco approach can

More information

WHITE PAPER. From Downgraded to Dead: Monitoring Application Performance. By Nick Cavalancia

WHITE PAPER. From Downgraded to Dead: Monitoring Application Performance. By Nick Cavalancia From Downgraded to Dead: Monitoring Application Performance By Nick Cavalancia TABLE OF CONTENTS Introduction 1 Why Monitor? 2 What to Monitor? 4 How to Monitor? 6 Keep Applications Performing 8 Your Microsoft

More information

Software Quality Assurance Plan

Software Quality Assurance Plan For Database Applications Document ID: Version: 2.1a Planning Installation & Acceptance Integration & Test Requirements Definition Design Development 1 / 54 Copyright 2000-2006 Digital Publications LLC.

More information

A Guide to Processing Orders with Spree Commerce

A Guide to Processing Orders with Spree Commerce A Guide to Processing Orders with Spree Commerce How a typical retail store uses Spree to process orders (and what to do if you re not typical ). 2014 Resolve Digital LLC San Francisco, CA and Christchurch,

More information

ETL Anatomy 101 Tom Miron, Systems Seminar Consultants, Madison, WI

ETL Anatomy 101 Tom Miron, Systems Seminar Consultants, Madison, WI Paper AD01-2011 ETL Anatomy 101 Tom Miron, Systems Seminar Consultants, Madison, WI Abstract Extract, Transform, and Load isn't just for data warehouse. This paper explains ETL principles that can be applied

More information

CRM and KM integration: its time has come

CRM and KM integration: its time has come WHITE PAPER CRM and KM integration: its time has come An integrated look at the functions of CRM and Knowledge Management today s business environment INTRODUCTION Until very recently, customer relationship

More information

Mistake #1: Assuming that lowest rate means lowest overall cost.

Mistake #1: Assuming that lowest rate means lowest overall cost. Introduction Congratulations you ve selected a top-notch e-commerce website solution. But you re not done yet. In fact, the next choice you make will be one of the most important in the process of setting

More information

Onboarding 201. The second of three papers in SilkRoad s series on. the most critical retention activity your organization. can undertake onboarding.

Onboarding 201. The second of three papers in SilkRoad s series on. the most critical retention activity your organization. can undertake onboarding. The second of three papers in SilkRoad s series on Onboarding 201 the most critical retention activity your organization can undertake onboarding. By Alexandra Levit Taking new hires from the potential

More information

DAMA-DMBOK Functional Framework

DAMA-DMBOK Functional Framework DAMA-DMBOK Functional Framework Version 3.02 Mark Mosley September 10, 2008 2008 DAMA International All Rights Reserved Table of Contents Table of Contents... 1 About This Document... 1 Revision History...

More information

BUSINESS RULES AND GAP ANALYSIS

BUSINESS RULES AND GAP ANALYSIS Leading the Evolution WHITE PAPER BUSINESS RULES AND GAP ANALYSIS Discovery and management of business rules avoids business disruptions WHITE PAPER BUSINESS RULES AND GAP ANALYSIS Business Situation More

More information

B2C Marketing Automation Action Plan. 10 Steps to Help You Make the Move from Outdated Email Marketing to Advanced Marketing Automation

B2C Marketing Automation Action Plan. 10 Steps to Help You Make the Move from Outdated Email Marketing to Advanced Marketing Automation B2C Marketing Automation Action Plan 10 Steps to Help You Make the Move from Outdated Email Marketing to Advanced Marketing Automation Introduction B2C marketing executives are increasingly becoming more

More information

What are local sources of part-time work for teens and how can I find out more about them?

What are local sources of part-time work for teens and how can I find out more about them? Jobs for Teens 2 FINDING A JOB The BIG Idea What are local sources of part-time work for teens and how can I find out more about them? AGENDA Approx. 45 minutes I. Warm Up (10 minutes) II. How to Make

More information

Integrated Online Payroll Service Software and CRM Benefits

Integrated Online Payroll Service Software and CRM Benefits Integrated Online Payroll Service Software and CRM Benefits Salesboom.com Everyone hates payroll systems. It s necessary even in the smallest of businesses, and just grows more and more complicated from

More information

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d

W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o u d Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E d u c a t i o n a t t h e C r o s s r o a d s o f B i g D a t a a n d C l o

More information

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds Whitepaper Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds INTRODUCTION The hybrid cloud model combining public cloud services with private (on-premises) resources is immensely

More information

Bringing agility to Business Intelligence Metadata as key to Agile Data Warehousing. 1 P a g e. www.analytixds.com

Bringing agility to Business Intelligence Metadata as key to Agile Data Warehousing. 1 P a g e. www.analytixds.com Bringing agility to Business Intelligence Metadata as key to Agile Data Warehousing 1 P a g e Table of Contents What is the key to agility in Data Warehousing?... 3 The need to address requirements completely....

More information

ANZ EFTPOS card and ANZ Visa Debit card

ANZ EFTPOS card and ANZ Visa Debit card ANZ EFTPOS card and ANZ Visa Debit card Conditions of Use Where to find things in this document What you need to know about these Conditions of Use...1 How to contact us...1 A glossary of the terms we

More information

Advanced Software Test Design Techniques Use Cases

Advanced Software Test Design Techniques Use Cases Advanced Software Test Design Techniques Use Cases Introduction The following is an excerpt from my recently-published book, Advanced Software Testing: Volume 1. This is a book for test analysts and test

More information

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT STRATEGIES & REAL-WORLD CASE STUDIES FOR DRIVING EXCELLENT END USER EXPERIENCE WITH ATERNITY WORKFORCE APM OMNI-CHANNEL RETAILING REQUIRES

More information

Data Migration through an Information Development Approach An Executive Overview

Data Migration through an Information Development Approach An Executive Overview Data Migration through an Approach An Executive Overview Introducing MIKE2.0 An Open Source Methodology for http://www.openmethodology.org Management and Technology Consultants Data Migration through an

More information

STATE & LOCAL GOVERNMENT DIGITAL ENGAGEMENT TRENDS REPORT: 2015

STATE & LOCAL GOVERNMENT DIGITAL ENGAGEMENT TRENDS REPORT: 2015 DIGITAL ENGAGEMENT TRENDS REPORT: 2015 INTRODUCTION TOPICS ENGAGEMENT TRENDS Each year brings with it new digital communication trends, technologies and strategies. That s why at the end of last year,

More information

WHITE PAPER. Creating your Intranet Checklist

WHITE PAPER. Creating your Intranet Checklist WHITE PAPER Creating your Intranet Checklist About this guide It can be overwhelming to run and manage an Intranet project. As a provider of Intranet software and services to small, medium and large organizations,

More information

Data Conversion Best Practices

Data Conversion Best Practices WHITE PAPER Data Conversion Best Practices Thomas Maher and Laura Bloemer Senior Healthcare Consultants Hayes Management WHITE PAPER: Data Conversion Best Practices Background Many healthcare organizations

More information

In an ERP implementation how the entire organization works changes forever

In an ERP implementation how the entire organization works changes forever Whether you re upgrading from a legacy based system or automating from scratch, selecting and deploying the right ERP solution is something organizations must get right. An ERP pervades through the entire

More information

How PRINCE2 Can Complement PMBOK and Your PMP Jay M. Siegelaub Impact Strategies LLC. Abstract. About PRINCE2

How PRINCE2 Can Complement PMBOK and Your PMP Jay M. Siegelaub Impact Strategies LLC. Abstract. About PRINCE2 How PRINCE2 Can Complement PMBOK and Your PMP Jay M. Siegelaub Impact Strategies LLC Abstract PMBOK is the recognized (de facto) standard of project management knowledge. In the UK and Europe, PRINCE2

More information

CRM or AMS? By Altai Systems

CRM or AMS? By Altai Systems CRM or AMS? What Associations should know about how a Microsoft Dynamics CRM solution for membership management compares to traditional Association Management Software systems By Altai Systems September

More information

FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC

FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC SUPPLY CHAIN WHITE PAPER FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC Keeping tabs on your company s supply chain is no small task when you ve got hundreds, if not thousands, of bits of data whirling

More information

The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS

The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS Copyright 2014 Published by Art & Logic All rights reserved. Except as permitted under U.S. Copyright Act of 1976, no part of this publication may

More information

SPECIFICATION BY EXAMPLE. Gojko Adzic. How successful teams deliver the right software. MANNING Shelter Island

SPECIFICATION BY EXAMPLE. Gojko Adzic. How successful teams deliver the right software. MANNING Shelter Island SPECIFICATION BY EXAMPLE How successful teams deliver the right software Gojko Adzic MANNING Shelter Island Brief Contents 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Preface xiii Acknowledgments xxii

More information

Closing the Business Analysis Skills Gap

Closing the Business Analysis Skills Gap RG Perspective Closing the Business Analysis Skills Gap Finding the immediate solution and preparing for the long term As the Business Analysis bar is raised, skilled BAS become harder to find. Susan Martin

More information

Successful Outsourcing of Data Warehouse Support

Successful Outsourcing of Data Warehouse Support Experience the commitment viewpoint Successful Outsourcing of Data Warehouse Support Focus IT management on the big picture, improve business value and reduce the cost of data Data warehouses can help

More information

It s about Customer Experience not Customer Service. By Phil Gerbyshak

It s about Customer Experience not Customer Service. By Phil Gerbyshak It s about Customer Experience not Customer Service By Phil Gerbyshak As companies have improved processes and gained greater efficiencies, one key area has suffered: customer experience. Customer experience

More information

How to Meet EDI Compliance with Cloud ERP

How to Meet EDI Compliance with Cloud ERP How to Meet EDI Compliance with Cloud ERP Lincoln: This is Trek Talk, the Cloud ERP podcast and today s topic is Advantages of an EDI Compliant Cloud ERP. With cloud ERP you can meet your goals for EDI

More information

Securing Active Directory:

Securing Active Directory: Securing Active Directory: An Ounce of Prevention or a Pound of Cure? Abstract This technical brief reviews three tasks that should be a part of your proactive Active Directory (AD) security routine: Establishing

More information

Data Warehouse. Project Process. Project Documentation. Revised Aril, 2013

Data Warehouse. Project Process. Project Documentation. Revised Aril, 2013 Data Warehouse Project Process & Project Documentation Revised Aril, 2013 1 Contents Introduction Project Process Process Diagram Define Scope Inventory Analyze Design Prototype Prototype Validation Iterate/Refine

More information

Exploratory Testing in an Agile Context

Exploratory Testing in an Agile Context Exploratory Testing in an Agile Context A guide to using Exploratory Testing on Agile software development teams. Elisabeth Hendrickson 2 Exploratory Testing. So you bang on the keyboard randomly, right?

More information

Service catalogue and SLM: eight steps to success

Service catalogue and SLM: eight steps to success Service catalogue and SLM: eight steps to success Everything should be made as simple as possible, but not simpler. Albert Einstein The article offers a structured approach to SLM process and Service catalogue

More information

BMC Remedyforce Asset Management. Frequently Asked Questions

BMC Remedyforce Asset Management. Frequently Asked Questions BMC Remedyforce Frequently Asked Questions Table of Contents BMC Remedyforce 2 Overview 2 Frequently Asked Questions 2 Definitions 2 1. What is Configuration Management? 2 2. What is IT? 2 3. What is a

More information

Data Masking: A baseline data security measure

Data Masking: A baseline data security measure Imperva Camouflage Data Masking Reduce the risk of non-compliance and sensitive data theft Sensitive data is embedded deep within many business processes; it is the foundational element in Human Relations,

More information

What You Don t Know Will Haunt You.

What You Don t Know Will Haunt You. Comprehensive Consulting Solutions, Inc. Business Savvy. IT Smart. Joint Application Design (JAD) A Case Study White Paper Published: June 2002 (with revisions) What You Don t Know Will Haunt You. Contents

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider Sponsored by: Tata Consultancy Services November 2008 SUMMARY Global Headquarters: 5 Speen

More information

Asking Business Questions as an Analysis and Design Technique

Asking Business Questions as an Analysis and Design Technique Asking Business as an Analysis and Design Technique Michael Gibson Data Warehouse Manager Deakin University > Context > > > > > > Business > > Next Steps > > We all know that the Analysis and Design stage

More information

White Paper. Business Analysis meets Business Information Management

White Paper. Business Analysis meets Business Information Management White Paper BABOK v2 & BiSL Business Analysis meets Business Information Management Business Analysis (BA) and Business Information Management (BIM) are two highly-interconnected fields that contribute

More information

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle

Enterprise Data Management for SAP. Gaining competitive advantage with holistic enterprise data management across the data lifecycle Enterprise Data Management for SAP Gaining competitive advantage with holistic enterprise data management across the data lifecycle By having industry data management best practices, from strategy through

More information

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations

Brochure. Update your Windows. HP Technology Services for Microsoft Windows 2003 End of Support (EOS) and Microsoft Migrations Brochure Update your Windows HP Technology Services for Microsoft End of Support (EOS) and Microsoft Migrations Stabilize and secure your infrastructure Microsoft will end support for Windows Server 2003/R2

More information

Business Process Discovery

Business Process Discovery Sandeep Jadhav Introduction Well defined, organized, implemented, and managed Business Processes are very critical to the success of any organization that wants to operate efficiently. Business Process

More information

Point of Sale - Bridge Your professional POS SAP Add-on

Point of Sale - Bridge Your professional POS SAP Add-on The POS Bridge is a SAP Add-on software designed to simplify the integration of SAP with a POS software. It provides a high quality interface with advanced tools by delivering operational intelligence

More information

Answers to Review Questions

Answers to Review Questions Tutorial 2 The Database Design Life Cycle Reference: MONASH UNIVERSITY AUSTRALIA Faculty of Information Technology FIT1004 Database Rob, P. & Coronel, C. Database Systems: Design, Implementation & Management,

More information

7 Insider Secrets For Selecting the Perfect Web Designer For Your Next Project. By Bruce Spiher & Tarun Gehani

7 Insider Secrets For Selecting the Perfect Web Designer For Your Next Project. By Bruce Spiher & Tarun Gehani 7 Insider Secrets For Selecting the Perfect Web Designer For Your Next Project By Bruce Spiher & Tarun Gehani Table of Contents Introduction Page 3 Secret #1 Be clear what you want before you contact a

More information

Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long.

Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long. 1 Sales are the lifeblood of any small business. If you can t close the deal and get customers to buy, your business won t last very long. That s really all there is to it. So doesn t it just make sense

More information

Developing a Load Testing Strategy

Developing a Load Testing Strategy Developing a Load Testing Strategy Michele Ruel St.George Bank CMGA 2005 Page 1 Overview... 3 What is load testing?... 4 Scalability Test... 4 Sustainability/Soak Test... 4 Comparison Test... 4 Worst Case...

More information

Creating a Restaurant Website

Creating a Restaurant Website 11 Creating a Restaurant Website In This Lesson This lesson looks at the process of creating a small business website, in this case for a restaurant. Starting from a needs analysis, this lesson shows you

More information

A New Foundation For Customer Management

A New Foundation For Customer Management The Customer Data Platform: A New Foundation For Customer Management 730 Yale Avenue Swarthmore, PA 19081 info@raabassociatesinc.com The Marketing Technology Treadmill Marketing automation. Inbound marketing.

More information

Increase Business Velocity with Connected, Insightful, Cloud-Based Software

Increase Business Velocity with Connected, Insightful, Cloud-Based Software SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business ByDesign Objectives Increase Business Velocity with Connected, Insightful, Cloud-Based Software Integrated, cloud software that s

More information

A WHITE PAPER By Silwood Technology Limited

A WHITE PAPER By Silwood Technology Limited A WHITE PAPER By Silwood Technology Limited Using Safyr to facilitate metadata transparency and communication in major Enterprise Applications Executive Summary Enterprise systems packages such as SAP,

More information

Things You Need in AP Automation

Things You Need in AP Automation Things You Need in AP Automation ME LIKE! Let s Start! Accounts payable processing has long been one of the most document- and laborintensive operations a company undertakes. It s riddled with manual data

More information

Reaching Customers Across Multiple Channels

Reaching Customers Across Multiple Channels Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand

More information

White Paper 6 Steps to Enhance Performance of Critical Systems

White Paper 6 Steps to Enhance Performance of Critical Systems White Paper 6 Steps to Enhance Performance of Critical Systems Despite the fact that enterprise IT departments have invested heavily in dynamic testing tools to verify and validate application performance

More information

YOUR COMPLETE CRM HANDBOOK

YOUR COMPLETE CRM HANDBOOK HIGHER EDUCATION: YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and

More information

Sage BusinessVision Accounting Retail Edition. Everything your organization needs to manage sales and your entire business.

Sage BusinessVision Accounting Retail Edition. Everything your organization needs to manage sales and your entire business. Sage BusinessVision Accounting Retail Edition Everything your organization needs to manage sales and your entire business. Sage BusinessVision Retail Edition Still using a cash register to manage your

More information

Thought Leadership White Paper. Omni-channel transforms retail transactions

Thought Leadership White Paper. Omni-channel transforms retail transactions Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even

More information

CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE

CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE Author : Gary Case Version : 0 Date : August 2009 Location : Pink Elephant Inc. 1 EXECUTIVE SUMMARY If you are thinking about implementing ITIL processes

More information

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Creating One Version of the Truth Enabling Information Self-Service Creating Meaningful Data Rollups for Users Effortlessly

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

People Ready BI a Microsoft White Paper

People Ready BI a Microsoft White Paper People Ready BI People Ready BI a Microsoft White Paper Guy Weismantel, Microsoft Corporation Published: June 2008 For the latest information, please see http://www.microsoft.com/bi Contents Executive

More information

CUSTOMER FLOW MANAGEMENT A QMATIC WHITEPAPER PART I: INTRODUCING CFM

CUSTOMER FLOW MANAGEMENT A QMATIC WHITEPAPER PART I: INTRODUCING CFM CUSTOMER FLOW MANAGEMENT PART I: INTRODUCING CFM A QMATIC WHITEPAPER This whitepaper is the first part of three in a series of whitepapers aimed at explaining customer flow management, how it fits into

More information

Sage Pay User Guide for Sage 200

Sage Pay User Guide for Sage 200 Sage Pay User Guide for Sage 200 Table of Contents 1.0 Getting Started 3 2.0 Activating Sage Pay 4 3.0 Setting up your Merchant Account 8 4.0 Processing Payments 11 Page 2 of 13 1.0 Getting Started To

More information

Achieving Business Analysis Excellence

Achieving Business Analysis Excellence RG Perspective Achieving Business Analysis Excellence Turning Business Analysts into Key Contributors by Building a Center of Excellence 11 Canal Center Plaza Alexandria, VA 22314 HQ 703-548-7006 Fax 703-684-5189

More information

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform Technical Discussion David Churchill CEO DraftPoint Inc. The information contained in this document represents the current

More information

A Dozen Myths About Customer Relationship Measurement

A Dozen Myths About Customer Relationship Measurement A Dozen Myths About Customer Relationship Measurement prepared by: Patricia B. Sikora, Ph.D. January 2012 Today, more than ever, you need strong bonds with customers. The old adage that it takes more resources

More information

When did you first build your current ecommerce platform? Or when did you last upgrade or replatform?

When did you first build your current ecommerce platform? Or when did you last upgrade or replatform? Technological advances and social networking continue to transform the online shopping experience. Meanwhile shoppers expectations are set by the best-of-breed ecommerce sites they frequently visit. That

More information

ERP Implementation for Small and Medium Sized Companies Leads to Rocketing Revenues

ERP Implementation for Small and Medium Sized Companies Leads to Rocketing Revenues Microsoft Business Solutions Food and Beverage Customer Solution Case Study ERP Implementation for Small and Medium Sized Companies Leads to Rocketing Revenues Overview Country or Region: USA Industry:

More information

This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed by the IIBA.

This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed by the IIBA. Red River College Course Learning Outcome Alignment with BABOK Version 2 This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed

More information

Using the Information Engineering Notation.

Using the Information Engineering Notation. Using the Information Engineering Notation. Scott Lurton Specialist Master slurton@deloitte.com 1 I wrote this white paper because I was becoming more and more concerned about the loss of time caused by

More information

Agile speech analytics: a simple and effective way to use speech analytics in contact centres

Agile speech analytics: a simple and effective way to use speech analytics in contact centres Agile speech analytics: a simple and effective way to use speech analytics in contact centres Whitepaper Contact centres have successfully used speech analytics to help reduce avoidable calls, improve

More information

Getting Started with a New Inbound Agency THE BEST APPROACH TO GETTING STARTED INBOUND AGENCY WITH A NEW INBOUND

Getting Started with a New Inbound Agency THE BEST APPROACH TO GETTING STARTED INBOUND AGENCY WITH A NEW INBOUND WITH A NEW THE BEST APPROACH TO INBOUND AGENCY GETTING STARTED INBOUND 1 BIGSHOT'S ALL-INCLUSIVE MARKETING SOLUTION...can provide you with the right content, expert design work, and marketing automation,

More information

Mothernode CRM ENTERPRISE (ERP) EDITION

Mothernode CRM ENTERPRISE (ERP) EDITION Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run

More information

US Department of Education Federal Student Aid Integration Leadership Support Contractor January 25, 2007

US Department of Education Federal Student Aid Integration Leadership Support Contractor January 25, 2007 US Department of Education Federal Student Aid Integration Leadership Support Contractor January 25, 2007 Task 18 - Enterprise Data Management 18.002 Enterprise Data Management Concept of Operations i

More information

Successfully Implementing a CRM

Successfully Implementing a CRM Guide to Successfully Implementing a CRM www.salesnexus.com Table of Contents Introduction 3 How To Sell It To Your Sales People 4 Deciding Upon Fields to Create 5 CRM Field Customization Worksheet 6 Reports

More information

(Refer Slide Time: 01:52)

(Refer Slide Time: 01:52) Software Engineering Prof. N. L. Sarda Computer Science & Engineering Indian Institute of Technology, Bombay Lecture - 2 Introduction to Software Engineering Challenges, Process Models etc (Part 2) This

More information

JOURNAL OF OBJECT TECHNOLOGY

JOURNAL OF OBJECT TECHNOLOGY JOURNAL OF OBJECT TECHNOLOGY Online at www.jot.fm. Published by ETH Zurich, Chair of Software Engineering JOT, 2008 Vol. 7, No. 8, November-December 2008 What s Your Information Agenda? Mahesh H. Dodani,

More information

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation

NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary

More information

Market claims in T2S

Market claims in T2S Market claims in T2S Introduction This document aims at clarifying the market claim models in the context of the T2S implementation and recommending a course of actions. Much has been discussed in various

More information

TALKING LICENSE MANAGEMENT AND THE IT LIFECYCLE

TALKING LICENSE MANAGEMENT AND THE IT LIFECYCLE TALKING LICENSE MANAGEMENT AND THE IT LIFECYCLE The Oracle LMS Steering Group London, 2014 TALKING LIFECYCLES How strongly do licensing considerations influence IT decisions within your organization? When

More information

7 Best Practices for Business Process Management in Customer Service

7 Best Practices for Business Process Management in Customer Service 7 Best Practices for Business Process Management in Customer Service 7 Best Practices for Business Process Management in Customer Service Table of Contents Introduction 3 Defining Your Process 3 Empowering

More information

WHO S AFRAID OF THE BIG, BAD (ONLINE) BOOKING?

WHO S AFRAID OF THE BIG, BAD (ONLINE) BOOKING? WHO S AFRAID OF THE BIG, BAD (ONLINE) BOOKING? Introducing new technology at your spa can be intimidating, especially when it comes to how your customers book appointments. As a consumer and a business

More information

CREATING BUSINESS VALUE THROUGH INTEGRATION

CREATING BUSINESS VALUE THROUGH INTEGRATION CREATING BUSINESS VALUE THROUGH INTEGRATION WHAT BIZTALK SERVER AND SQL SERVER PROVIDE DAVID CHAPPELL DECEMBER 2009 SPONSORED BY MICROSOFT CORPORATION CONTENTS Why Integration Matters... 3 Application

More information

Strategies for Secure Cloud Computing

Strategies for Secure Cloud Computing WHITE PAPER Cloud Basics Strategies for Secure Cloud Computing An Introduction to Exploring the Cloud There is a lot of buzz these days about cloud computing and how it s going to revolutionize the way

More information

Migrating to ERP Seven key questions to ask before you invest. White Paper

Migrating to ERP Seven key questions to ask before you invest. White Paper Migrating to ERP Seven key questions to ask before you invest White Paper Migrating to ERP Seven key questions to ask before you invest Success and complexity Business growth can create increasingly complex

More information

Business Intelligence Project Management 101

Business Intelligence Project Management 101 Business Intelligence Project Management 101 Managing BI Projects within the PMI Process Groups Too many times, Business Intelligence (BI) and Data Warehousing project managers are ill-equipped to handle

More information

Partnering for Project Success: Project Manager and Business Analyst Collaboration

Partnering for Project Success: Project Manager and Business Analyst Collaboration Partnering for Project Success: Project Manager and Business Analyst Collaboration By Barbara Carkenord, CBAP, Chris Cartwright, PMP, Robin Grace, CBAP, Larry Goldsmith, PMP, Elizabeth Larson, PMP, CBAP,

More information

You Rely On Software To Run Your Business Learn Why Your Software Should Rely on Software Analytics

You Rely On Software To Run Your Business Learn Why Your Software Should Rely on Software Analytics SOFTWARE ANALYTICS You Rely On Software To Run Your Business Learn Why Your Software Should Rely on Software Analytics March 19, 2014 Underwritten by Copyright 2014 The Big Data Group, LLC. All Rights

More information