Online Service Management Center

Size: px
Start display at page:

Download "Online Service Management Center"

Transcription

1 Online Service Management Center 1 / 43

2 Table of contents Introduction... 3 What's New... 3 Getting Help... 5 System Requirements... 5 Video Tutorial... 6 Getting Started... 8 Create an Online Account... 8 Logging In Customer Administrator Account Settings Username Password Guidelines Profile Type FAQs Home Page Notifications Notification History Performance Metrics Performance Graphs Reports Download or Print Reports Tickets Ticket History Create a Ticket Notification Contacts Contact Management Contact Preferences Add Contact Add Distribution List User Accounts Create Sub User Manage Users Set User Permissions Alias Disclaimer / 43

3 Introduction Online Service Management Center (OSMC) was developed as a web-based user interface for Charter Business customers. OSMC provides customers direct access and management control over various pieces of back office or support information including account setup, outage notification, contact management, trouble ticket management, performance metrics and reports. What's New Getting Help System Requirements The Online Service Management Center is provided by Charter for informational purposes only. For full disclaimer, please click here What's New 3 / 43

4 Online Service Management Center Enhancements Home - the home page will offer customers a quick summary view of key information available throughout the application. All sites grouped for the provided account. Tickets open within the last 24 hours Notifications open within the last 24 hours All sites availability status Notifications Ability to search current notifications by site Ability to filter current notifications by event type Performance Metrics Element level metrics. *availability varies based on subscribed product/ service Reports Customer reports which include SLA performance* *availability varies based on subscribed product/service and service agreement Tickets Create a Ticket Add comments to open tickets Track which tickets you have already added a comment to during current session Notification Contacts Contact Management Add/delete contacts Add new distribution lists Contact Preferences 4 / 43

5 Copy duplicate preferences to all sites with one click Assign distribution list or technical contacts to notification schedules User Accounts *requires customer administrator privileges *Manage users *Create/manage sub-user accounts *View which user created sub-users accounts *Assign which sites sub-users can view *Hyper link to user permissions *Set user permissions Assign which sub-users can view service specific content Getting Help On-line Access The on-line user guide is part of the Online Service Management Center (OSMC) application. To launch it, either click the "User Guide" link in the top right of the window or you can click the question mark icon ( ) for tab content specific Help. Printing the User Guide You can download and print a PDF version of the OSMC User Guide. Click here Contact Us For additional information please visit our CharterBusiness Technical support website. System Requirements Online Service Management Center (OSMC) recommended system configuration includes: 5 / 43

6 Browsers Windows XP Windows 7 Windows Vista Internet Explorer 7.0 Yes Yes Yes Internet Explorer 8.0 Yes Yes Yes Internet Explorer 9.0 No Yes Yes Google Chrome 22.0 Yes Yes Yes Safari 5.1 Yes Yes Yes Firefox 15.0 Yes Yes Yes OSMC requires cookies to be enabled on any browser before logging into the Application. A pop-up error message will display if the application detects cookies are disabled Cookies will expire whenever a user logs out, a session times out, or the browser window is closed Video Tutorial 6 / 43

7 To view a video tutorial of Online Service Management Center please click here 7 / 43

8 Getting Started Getting Started with Online Service Management Center (OSMC) requires an online account to be created. You will find instructions and helpful tips in this section to step you through the set up process. Create an online account Logging In Username and Password Guidelines Create an Online Account Creating an online account establishes a new customer administrator account. Only one administrator account per company is allowed. Sub user accounts are added by the customer administrator on the User Accounts / Create User screen. Click on the Create an online account hyperlink to advance to the first steps in creating an account. All fields noted with a * are Required Fields. In order to create a new online customer account, enter the appropriate information in all of the required fields and then click the Validate button. 8 / 43

9 Field Descriptions: Security Code The security code is a 4-digit code used to authenticate a new customer account. This number is generated for the customer's account number in the billing system. The Security Code is listed on the customers billing invoice Account Number This number is provided to the customer by Charter and can be found on a billing invoice Validate button After entering the appropriate information in all of the required fields, clicking on the Validate button validates authenticity and allows the next step of registering your account to be displayed. Cancel button - Cancels the actions and information entered Field Descriptions: User Name Select a unique username following the Charter minimum length and character requirements Password Select a password following the Charter minimum length and character requirements Confirm Password Enter the same password as a confirmation following the Charter minimum length and character requirements Password Strength - based on the password requirements you will be displayed the strength of your chosen password. A weak password will not be accepted. Secret Question- Select a secret question from the drop down menu provided Secret Answer- Enter the answer to the secret question you selected from the 9 / 43

10 drop down menu Contact - Provide a valid contact address that will be used for verification and activation of your new online account Register After entering the appropriate information in all of the required fields, clicking on the Register button completes the steps to create an account. You will receive an confirming your account registration, which request one final step to activate your account using the link provided before gaining access to Online Service Management Center. Example Dear Valued Charter Customer: xxxxx Congratulations on registering with the Charter Communications. Please select the link below to activate your Charter log in (or copy and paste the link into your browser): Your verification value is: xxxxxxxxxx Thank you for choosing Charter. We appreciate your continued business. Logging In The Log In screen is the user's gateway into the Online Service Management Center. If you are do not have an account, click Create an online account to register. All fields noted with a * are required fields. In order to log into the Online Service Management Center, enter the appropriate information in all of the required fields and then click the Log In button. 10 / 43

11 Customer administrator user experience Username For customer administrator users, this will be originally provided by a system administrator. Customer administrator users can click on Forgot Username? for assistance retrieving a forgotten username. Password For customer administrator users, this will be originally provided by a system administrator. Customer administrator users can click on Forgot Password? for assistance retrieving a forgotten password. Billing Zip Code The zip code of the customers billing address in Charters billing system. Customer administrator users are required to enter the zip code upon Log In. The customer administrator user will provide this information to the sub-users that are created. Remember me Username and zip code will be cached Customer sub user experience Username For sub-users created by the customer administrator user, this will be provided by the customer administrator user. Sub-users should refer back to the customer administrator user for forgotten username assistance. Password For sub-users created by the customer administrator user, this will be provided by the customer administrator user. Sub-users should refer back to the customer administrator user for forgotten password assistance. Billing Zip Code The zip code of the customers billing address in Charters billing system. Sub-users are required to enter the zip code upon Log In. The customer administrator user will provide this information to the sub-users that are created. Remember me - Username and zip code will be cached Screen Functionality Remember me Clicking on this box, the Username and Billing Zip Code are saved in a cookie for 72 hours Create an online account Click this link to create a new online account. NOTE: This creates the customer administrator account for the company. Additional users are added by an administrator on the User Accounts / Create User screen. Log In button After entering the appropriate information in all of the required fields, clicking on the Log in button logs the user into the Online Service Management Center. 11 / 43

12 Customer Administrator A customer administrator user must be created by the customer before any additional sub user accounts can be created. This requires a control account number or master account number and security code for registration. The owner of the customer administrator account assumes administrative responsibilities for access and use of Online Service Management Center In addition, the customer administrator is responsible for creating and managing sub user accounts. An administrator user will be able to perform the following duties: Create, modify and delete sub-users Manage permissions for sub-users Create notification contacts Define notification preferences Add distribution lists and technical contacts as notification contacts Perform first line support and basic product kowledge for sub user accounts Interact with Charter Support team for site content updates Sub-user Accounts created by the customer administrator will be able to perform the following duties: View account information based on permissions assigned by the customer administrator Sub Users with assigned admin rights can modify accounts they create, otherwise they can only view accounts. Account Settings The Account Settings menu option in the upper right corner of the screen allows the user to change their password, and security questions. All fields noted with a * are Required Fields. 12 / 43

13 Field Descriptions Old Password - Enter your current password used to access OSMC New Password - Enter a new password following the Charter password guidelines Type New Password Again - Re-enter the same new password selected for confirmation Secret Question - Select one of the choices provided in the drop down menu Secret Answer - Type an answer you can remember in the text box that relates to the question you selected Contact - Enter your personal contact associated with the OSMC username account. Submit button - Clicking on Submit saves the updated information. Reset button - Clicking on Reset will omit any changes on the page Changing your contact If a user changes their at any time within the Account Settings section of Online Service Management Center, you will be requested to re-verify the provided. 13 / 43

14 Username Password Guidelines Usernames for all customer accounts MUST meet the following criteria: Minimum length of six (6) characters. Maximum length of forty (40) characters. Alphanumeric characters (a-z & 0-9). Customers may enter Uppercase characters, but they must be transformed (a.k.a. normalized) to all lower case. Only symbols allowed are.(dot), -(dash) and _(underscore). Must not begin with any symbols. Must not end with any symbols. Must not include consecutive symbols. Passwords for all customer accounts MUST meet the following criteria: Minimum length of eight (8) characters. Maximum length of twenty (20) characters. Alphanumeric characters (a z & A-Z & 0-9). Symbols allowed # $ % ^ & * ( ) _ + ~ - = ` { } [ ] : ; ' <?,. / ) Must include at least 1 UPPER case alphabetic character. Must include at least 1 lower case alphabetic character. 14 / 43

15 Must include at least 1 numeric character. Must not include symbols \ (back slash) or (quotes). Must not be a case insensitive sub-string match with the username, or the phrases: "password", "changeme", "charter", "123", "abc", "zxy" or "default". Profile Type Profile Types are defined based on the services purchased and the sites each user has permission to view within Online Service Management Service Center. A Customer User Account can only have one profile defined (Basic, Expanded, or Unlimited). If a customer has services that fall into multiple profile definitions, we will assign the customer the most liberal profile. For example, if a customer account has Optical Ethernet and MIR services, we would not restrict Optical Ethernet (Unlimited) because they have MIR (Expanded). The customer account would be defined as an Unrestricted profile which displays all attributes or menu options. Below are the profile assignments by service. Profile Type Service Group Service Basic CB Ethernet CB Ethernet (without monitoring) Expanded CB Ethernet CB Ethernet (with monitoring) Expanded Managed Coax Managed Internet Router (with or w/o wireless) Expanded Managed Coax SIP Trunking (Coax) Unlimited Managed Fiber Optical Ethernet Unlimited Managed Fiber Optical Transport Unlimited Managed Fiber Fiber Internet Unlimited Managed Fiber PRI Unlimited Managed Fiber SIP Trunking (Fiber) Unlimited Managed Fiber L3 - VPN FAQs Why are some of my sites missing from the HOME page? If you are a customer administrator user and notice a site is missing from the list please call our support desk and they can assist in adding it to your display. If you are a sub-user and notice a site is missing, please contact your customer administrator user who is responsible for granting site level permissions. Someone else at my company has created an account already, why am I prevented from creating a new account? OSMC allows one master account to be referenced to create an online account as the Administrator user. It is then the responsibility of the Administrator user to create all sub-users under their account. My co-worker can see performance metric graphs but I can't? 15 / 43

16 If you are a sub-user and are missing content tabs or sites, please contact your customer administrator user who is responsible for granting user level permissions. Can I download a report directly to my PC? Using the icons near the top right corner of the window, the user can print or download the report ( ). The report will first open in the format you selected. If you opened a report in CSV, you will see a popup menu asking you to open or save the file. If you opened a report in PDF, you will see a save and print menu bar near the bottom of the page. CSV or Excel popup Menu PDF If you want to save either format to your PC directly, simple click Save and select the location desired. What if I have 5 sites but only see 3 on the HOME page? Users logging in as a customer administrator user and notice a site is missing from the list please call our support desk and they can assist in adding it to your display. If you are a sub-user and notice a site is missing, please contact your customer administrator user who is responsible for granting site level permissions 16 / 43

17 Home Page The Home page presents a dashboard summary of all sites an individual user has permission to view. In addition to a site listing, users will be displayed a summary for notifications, tickets, and general site status.. Page section descriptions Customer Account Information - Sites associated with a user Notifications - you will be displayed a total count for any new notifications since 12:01am of the current day. You can also click on the message as a hyper link to the main notifications page. Tickets - you will be displayed a total count for any new tickets open since 12:01am of the current day. You can also click on the message as a hyper link to the main tickets page. Total Sites Status - An average health status of all sites combined will be displayed. Health is based on open tickets. Field Descriptions Site Details Site Alias - within this column you can left click and edit the site alias to a 17 / 43

18 name that is familiar to your company. If an alias has not been given, you will see Not defined in the row next to the associated Site ID. Site - Site id given by Charter when your service is installed initially. State and City - Physical location of the site within the same row Address - Physical address of the site within the same row Other screen functionality 1. Welcome - displays a greeting to the user logged in 2. Account Settings - allows the user to change their password, and security questions 3. User Guide - a hyper link to the HTML version of online help. A printable PDF version is also available 4. Header navigation bar - displays menus based on the profile type of the user 5. Sorting feature available for Site Alias, Site, State, and City columns 6. Customer Care and CB NOC Support numbers. *Depending on the service installed. CB NOC supported services: PRI, Managed Fiber or CB Ethernet CB Care supported services: Managed Coax (MIR) 18 / 43

19 Users logging in as a customer administrator user and notice a site is missing from the list please call our support desk and they can assist in adding it to your display. If you are a sub-user and notice a site is missing, please contact your customer administrator user who is responsible for granting site level permissions 19 / 43

20 Notifications The Notifications page presents current and historical event information. Maintenance and Outage notifications are identified quickly with unique icons. Current any notifications for open events will be displayed. (Maximum of 50 notifications) Fields Descriptions Event Events will be categorized as Maintenance or Outage Description Brief description of the notification event Site Location with which notification is associated Ticket Number Charter ticket number. Clicking on a specific ticket number displays the detailed Ticket Information for that ticket Open Date Date and time when the ticket was opened. NOTE: This is not the date of the event described by this notification. Screen Functionality Type part of the site name/number in the site search box will filter automatically. You may also select an event type to your filter request. Clicking on the icon to the right of any column header sorts the column in either ascending or descending order. Clicking on a specific ticket number displays the detailed Ticket Information for the ticket Notification History The Notifications History page presents historical event information. Maintenance and Outage notifications are identified quickly with unique icons. 20 / 43

21 History any notifications for past closed events will be displayed. (Maximum of 50 notifications) Fields Descriptions Event Events will be categorized as Maintenance or Outage Description Brief description of the notification event Site Location with which notification is associated Ticket Number Charter ticket number. Clicking on a specific ticket number displays the detailed Ticket Information for that ticket Open Date Date and time when the ticket was opened. NOTE: This is NOT the date of the event described by this notification. Closed Date Date and time when the ticket was closed Screen Functionality The user can filter the notifications on the History tab using the functionality at the top of the window Clicking on the icon to the right of any column header sorts the column in either ascending or descending order. From Earliest date of date range To Latest date of date range Date Type Optionally, choose a type of date on which to filter o Open Date Date that ticket was opened o Closed Date Date that ticket was closed Site Search -Type part of the site name/number in the site search box will filter automatically. Event Type -You may also select an event type to your filter request. Ticket Number Clicking on a specific ticket number displays the detailed Ticket Information for that ticket 21 / 43

22 Performance Metrics The Performance Metrics page presents information regarding site, service, and element level metrics. A summary tab will display all sites and services you have permission to view. Field Descriptions and Functionality Site - Site id given by Charter when your service is installed initially. Click on the drop down menu in the title to filter on one specific site. Click on the Site hyperlink within the column to expand and view all services related to the site. Service - A telecommunication service is the defined capability offered by a Service Provider to enable end user customers to communicate between two or more locations across the provider transport network. Services are grouped by Site. Element - An attribute of a telecommunication service. An attribute provides a portion of the overall functions that, together, constitute a telecommunication service. Port or Elements utilized by the specific service. Elements are grouped by Service Metrics - Click on the ( )icon to view metric graphs and data pertinent to that specific element. If the icon is greyed out it simply means there are no metrics available for that element. Tickets - Click on the ( )icon to view open tickets by site within the manage tickets screen. The site filter automatically sets to display only the tickets for that specific site Reports - Click on the ( )icon to view standard reports for all sites Alias - Clicking the hyperlink opens the alias screen which will allow you to enter an alias name in the text box for a particular site or element Status The status is rolled up to the level that is currently being displayed using the following rules Element Status This is calculated from the Node status and Interface status. Element Status Node Interface Up Up 22 / 43

23 Up Impaired, Operational Down, Unknown, all other status values Down Up Down Service Status The service status is determined from the element status. Service Status Element Status All Green All Yellow Green and Red Green and Yellow All Red Yellow and Red (no green) Site Status The site status is determined from the service status. Site Status Service Status All Green All Yellow Green and Red Green and Yellow All Red Yellow and Red (no green) Performance Graphs The Metrics page presents graphs and interface data information. SLA metrics of Delay, Delay Variation, and Loss will be represented graphically as values relative to a time period. *Graphs and static data varies by subscribed services 23 / 43

24 Field Descriptions and Functionality Metrics - Click on the drop down menu to select from a list of available graphs Duration - Click on the drop down menu to select from a predefined list of date spans Interval - a predefined interval will be used based on the duration selected After selecting the metric options, click the ( ) button to draw the graph. The bottom section of the metric page will display Site specific node information. 24 / 43

25 Reports The Reports page presents a set of standard reports based on the service you subscribe to and your user permissions. All Sites / Elements Report The All sites report displays all elements grouped by site. Sites - Locations which the elements are installed Elements - An attribute of a telecommunication service. An attribute provides a portion of the overall functions that, together, constitute a telecommunication service. Availability Report The Availability report displays a calculation for each site and all services at each site, by month, for the past 12 months if relevant. Sites - Locations with which availability are associated Availability Availability is calculated for all services at a given site. A percentage is displayed only for complete months, thus there is no availability calculation for the current month Calculated as follows: Total Available Minutes = Number of days in the month multiplied by 1,440 Downtime = Sum of Time to Repair time on CIT tickets Total Availability = (Downtime) / divided by (Available Minutes) Note: Availability is calculated on a site level for ALL services combined i.e. Coax, Fiber, PRI etc, would all be included in one percentage for availability if all were installed at the specific site associated. 25 / 43

26 Notifications Received Report The Notification report displays information about the events for each site. The notification will appear in the report for the month in which it was scheduled to close. Data is available for the past 12 months. Sites - Locations with which notifications are associated Event Events can be categorized as Maintenance or Outage. Description Description of the notification event Ticket Number Charter ticket number, which can be clicked on to see more information Open Date Date and time when the ticket was opened. NOTE: This is not the date of the event described by this notification. Closed Date Date and time when the ticket was closed. Tickets History Report The History report displays a summary of the tickets opened for each site for the past 12 months. The ticket will appear in the report for the month in which it was closed or resolved. Site Location with which the ticket is associated User User who opened the ticket Ticket Number Charter ticket number, which can be clicked on to see more information Category - Trouble ticket category the report was classified as when initially created. Open Date Date and time when the ticket was opened Closed Date Date and time when the ticket was closed Time to Repair This value is retrieved from Charter's CIT system and is calculated as the time difference from when the ticket was assigned to a group and when the ticket was closed or resolved. 26 / 43

27 Utilization Per Element Report The Utilization report displays inbound and outbound information for each element for each site by month for the past 12 months. Sites - Location with which the report is associated Elements - An attribute of a telecommunication service. An attribute provides a portion of the overall functions that, together, constitute a telecommunication service. Inbound Utilization Average Minimum Maximum Outbound Utilization Average Minimum Maximum 27 / 43

28 *Customer Reports - Customer reports will display SLA reports and other customer reports if they are available. SLA report represents the performance of the logical circuit Element of the given Charter transport Service. This performance is represent by the SLA metric of Delay, Delay Variation, and Loss. *Availability varies based on service agreement Download or Print Reports Downloading or printing reports can be achieved by clicking one of the icons near the top right corner of the window.( ). The report will first open in the file format you selected. If you open a report in CSV, you will see a popup menu asking you to open or save the file. If you open a report in PDF, you will see a save and print menu bar near the bottom of the page. CSV or Excel popup Menu 28 / 43 PDF

29 If you want to save either format to your PC directly, simple click Save and select the location desired. 29 / 43

30 Tickets The Ticket page displays currently open tickets as well as the ability to create a new ticket. Field Descriptions Open tab The tickets under the Open tab are currently open. Site Location the ticket is referencing User User who opened the ticket Ticket Number Charter ticket number Category -Trouble ticket category the report was classified as when initially created. Open Date Date and time when the ticket was opened Add Comments Closed tab The tickets under the Closed tab have been closed. Site Location the ticket is referencing User User who opened the ticket Ticket Number Charter ticket number Category - Trouble ticket category the report was classified as when initially created. Open Date Date and time when the ticket was opened Closed Date Date and time when the ticket was closed Screen Functionality Create Ticket Clicking on this hyperlink opens the Create Ticket screen Clicking on the icon to the right of any column header sorts the column in either ascending or descending order Search The user may search for keyword within the selected field in the drop down menu. Site User Ticket Number Category 30 / 43

31 Open Date Ticket Number Clicking on a specific ticket number displays the detailed Ticket Information for the ticket Add Comments Icon Clicking on this icon opens a window where the user may enter comments. These comments are visible when clicking on the ticket number to view its details. Ticket History The Ticket history page displays closed tickets as well as the ability to open a new ticket. Field Descriptions Closed tab The tickets under the Closed tab have been closed. Site Location the ticket is referencing User User who opened the ticket Ticket Number Charter ticket number Category - Trouble ticket category the report was classified as when initially created. 31 / 43

32 Open Date Date and time when the ticket was opened Closed Date Date and time when the ticket was closed Screen Functionality Clicking on the icon to the right of any column header sorts the column in either ascending or descending order Search The user may search for keyword within the selected field in the drop down menu. Site User Ticket Number Category Open Date Ticket Number Clicking on a specific ticket number displays the detailed Ticket Information for the ticket Create Ticket Clicking on the hyperlink opens the Create Ticket screen Create a Ticket Create Ticket allows the user to open a new ticket. Once submitted you will be able to monitor it on the Manage Tickets screen and add comments as the issue progresses if needed. NOTE: The user must have been given Tickets permissions in order to use this screen. All fields noted with a * are Required Fields. Field Descriptions Site The sites on which the user has ticketing permissions are displayed in the dropdown Address, City, and State These values are read only and are associated with the selected site Category - Trouble ticket category selected when initially created. Data-Not connect Circuit down Data-Intermittent Connectivity 32 / 43

Cypress Connexion HELP Guide www.cypressconnexion.com

Cypress Connexion HELP Guide www.cypressconnexion.com Welcome to Cypress Connexion your one-stop-shop for accessing and managing your Cypress Communications account online, at your convenience. The following guide will provide you with helpful information

More information

DOMAIN CENTRAL HOSTING EMAIL

DOMAIN CENTRAL HOSTING EMAIL Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

PowerSchool Parent Portal User Guide. PowerSchool 7.x Student Information System

PowerSchool Parent Portal User Guide. PowerSchool 7.x Student Information System PowerSchool 7.x Student Information System Released December 2011 Document Owner: Documentation Services This edition applies to Release 7.1 of the [product name] software and to all subsequent releases

More information

CUSTOMER PORTAL USER GUIDE FEBRUARY 2007

CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CUSTOMER PORTAL USER GUIDE FEBRUARY 2007 CONTENTS INTRODUCTION 1. Access to the system 2. Case Management 2.1 Create a case 2.2 Review & Access existing cases 2.3 Update a Case 2.4 Resolve and Close a

More information

DarwiNet Client Level

DarwiNet Client Level DarwiNet Client Level Table Of Contents Welcome to the Help area for your online payroll system.... 1 Getting Started... 3 Welcome to the Help area for your online payroll system.... 3 Logging In... 4

More information

MyTax Illinois Help. General use information... 5. Access and logon information... 12

MyTax Illinois Help. General use information... 5. Access and logon information... 12 MyTax Illinois Help General use information... 5 Install Adobe Reader... 5 Enable Pop-ups in My Browser... 5 Determine Your Current Browser... 6 Change Browser Font Size... 6 Browsers that You Can Use...

More information

VALUE LINE INVESTMENT SURVEY ONLINE USER S GUIDE VALUE LINE INVESTMENT SURVEY ONLINE. User s Guide

VALUE LINE INVESTMENT SURVEY ONLINE USER S GUIDE VALUE LINE INVESTMENT SURVEY ONLINE. User s Guide VALUE LINE INVESTMENT SURVEY ONLINE User s Guide Welcome to Value Line Investment Survey Online. This user guide will show you everything you need to know to access and utilize the wealth of information

More information

Strategic Asset Tracking System User Guide

Strategic Asset Tracking System User Guide Strategic Asset Tracking System User Guide Contents 1 Overview 2 Web Application 2.1 Logging In 2.2 Navigation 2.3 Assets 2.3.1 Favorites 2.3.3 Purchasing 2.3.4 User Fields 2.3.5 History 2.3.6 Import Data

More information

Resource Online User Guide JUNE 2013

Resource Online User Guide JUNE 2013 Resource Online User Guide JUNE 2013 CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

More information

INVESTOR360º CLIENT USER GUIDE

INVESTOR360º CLIENT USER GUIDE INVESTOR360º CLIENT USER GUIDE TABLE OF CONTENTS 1. About Investor360 3 1.1 What does Investor360 provide? 3 1.2 Security 3 2. Logging in to Investor360 4 3. Welcome to Investor360 7 4. Navigating in Investor360

More information

Charter Business Phone. Online Control Panel Getting Started Guide. Document Version 1.0

Charter Business Phone. Online Control Panel Getting Started Guide. Document Version 1.0 Charter Business Phone Online Control Panel Getting Started Guide Document Version 1.0 Table of Contents 1 About This Guide...4 2 Overview...5 2.1 Online Control Panel and Call Manager... 5 3 Manual and

More information

My Business Account. User Guide: Getting Started

My Business Account. User Guide: Getting Started My Business Account User Guide: Getting Started Last Updated: 6/2013 Verizon Wireless 2013 1 Logging in 3 Create a Secret Question and Answer (first time logging in only) 5 Terms of Use Page (first time

More information

User Manual 03/12/2014. A collaborative effort by

User Manual 03/12/2014. A collaborative effort by User Manual 03/12/2014 A USER GUIDE DESIGNED TO HELP CREATE AND MAINTAIN PERSONAL ACCOUNTS IN mynhdoe, THE NH DEPARTMENT OF EDUCATION SINGLE SIGN-ON SYSTEM FOR ACCESSING SECURE APPLICATIONS A collaborative

More information

Site Administrator Guide

Site Administrator Guide Site Administrator Guide Trademark Notice Blackboard, the Blackboard logos, and the unique trade dress of Blackboard are the trademarks, service marks, trade dress and logos of Blackboard, Inc. All other

More information

Emdeon ecashiering Manual. February 22, 2010

Emdeon ecashiering Manual. February 22, 2010 Emdeon ecashiering Manual February 22, 2010 Purpose... 4 Objectives... 4 Special Symbol... 4 Introduction to Emdeon ecashiering... 5 ecashiering Access... 5 Suggested ecashiering System Roles... 5 ecashiering

More information

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide First Security Bank Retail User Guide Rev: 09/23/2015 UUX Support Overview About the Unified User Experience (UUX) Hardware and software requirements Exploring the Accounts page Accounts The Menu The Sidebar

More information

First Data Global Gateway Virtual Terminal User Manual. Version 1.0

First Data Global Gateway Virtual Terminal User Manual. Version 1.0 First Data Global Gateway Virtual Terminal User Manual Version 1.0 Table of Contents 1 Introduction 5 1.1 First Data Global Gateway Virtual Terminal Overview 5 1.1.1 Processing Transactions 5 1.1.2 Managing

More information

SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE

SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE SUCCESSFACTORS LEARNING USER OVERVIEW REFERENCE GUIDE SuccessFactors, Inc. 4401 Wilson Boulevard, Suite 400 Arlington, VA 22203 Tel: (703) 678-0000 www.successfactors.com Confidential and Proprietary For

More information

AT&T Voice DNA User Guide

AT&T Voice DNA User Guide AT&T Voice DNA User Guide Page 1 Table of Contents GET STARTED... 4 Log In... 5 About the User Dashboard... 9 Manage Personal Profile... 15 Manage Messages... 17 View and Use Call Logs... 22 Search the

More information

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service.

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Smart Advice. Friendly Service. Locally Owned. Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Existing Online Banking Users

More information

Cathay Business Online Banking. User Guide. Version 1.0

Cathay Business Online Banking. User Guide. Version 1.0 Cathay Business Online Banking User Guide Version 1.0 07/2013 Disclaimer: The information and materials in these pages, including text, graphics, links, or other items are provided as is and available.

More information

Portal Administration. Administrator Guide

Portal Administration. Administrator Guide Portal Administration Administrator Guide Portal Administration Guide Documentation version: 1.0 Legal Notice Legal Notice Copyright 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec

More information

AT&T Business Messaging Account Management

AT&T Business Messaging Account Management AT&T Business Messaging Account Management Admin User Guide December 2015 1 Copyright 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein

More information

Council of Ontario Universities. COFO Online Reporting System. User Manual

Council of Ontario Universities. COFO Online Reporting System. User Manual Council of Ontario Universities COFO Online Reporting System User Manual Updated September 2014 Page 1 Updated September 2014 Page 2 Table of Contents 1. Security... 5 Security Roles Defined in the Application...

More information

End User Guide. Version 2.8.0

End User Guide. Version 2.8.0 End User Guide Version 8.0 Table of Contents About this Guide... 5 Using this Manual... 5 Audience... 5 RedCarpet Overview... 6 What is RedCarpet?... 6 Who Uses RedCarpet?... 6 How Do I Get Started?...

More information

Version 10.3. End User Help Files. GroupLink Corporation 2014 GroupLink Corporation. All rights reserved

Version 10.3. End User Help Files. GroupLink Corporation 2014 GroupLink Corporation. All rights reserved Version 10.3 End User Help Files GroupLink Corporation 2014 GroupLink Corporation. All rights reserved GroupLink and everything HelpDesk are registered trademarks of GroupLink Corporation. The information

More information

Version 11.0.1. End User Help Files. GroupLink Corporation 2015 GroupLink Corporation. All rights reserved

Version 11.0.1. End User Help Files. GroupLink Corporation 2015 GroupLink Corporation. All rights reserved Version 11.0.1 End User Help Files GroupLink Corporation 2015 GroupLink Corporation. All rights reserved GroupLink and everything HelpDesk are registered trademarks of GroupLink Corporation. The information

More information

BEST / Act 230 Funding

BEST / Act 230 Funding BEST / Act 230 Funding GRANTIUM APPLICATION INSTRUCTIONS FOR FY 16 (2015 2016 Academic Year) Table of Contents Logging into Grantium and Changing Your Password... 3 Forgot Your Password?... 4 How to Get

More information

Kaspersky Security Center Web-Console

Kaspersky Security Center Web-Console Kaspersky Security Center Web-Console User Guide CONTENTS ABOUT THIS GUIDE... 5 In this document... 5 Document conventions... 7 KASPERSKY SECURITY CENTER WEB-CONSOLE... 8 SOFTWARE REQUIREMENTS... 10 APPLICATION

More information

Invoices & Statements

Invoices & Statements Welcome to My Account a fast and easy way to manage your WinWholesale account online! This tutorial will provide you with step-by-step instructions for accessing and navigating the Invoices and Statements

More information

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG... Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...

More information

SAM Brief Student User Guide

SAM Brief Student User Guide SAM Assessment, Training and Projects for Microsoft Office December 2015 SAM Brief Student User Guide Contents Introduction 1 How to Use SAM 2 Logging in the First Time as a Pre-registered Student 2 Profile

More information

Monnit Wi-Fi Sensors. Quick Start Guide

Monnit Wi-Fi Sensors. Quick Start Guide Monnit Wi-Fi Sensors Quick Start Guide Inside the Box You should find the following items in the box: Monnit Wi-Fi (MoWi ) Sensors 2 x AA Batteries for Each MoWi Sensor Quick Start Guide Note: A MoWi USB

More information

Value Line Investment Survey Online

Value Line Investment Survey Online Value Line Investment Survey Online User s Guide Welcome to Value Line Investment Survey Online. This user guide will show you everything you need to know to access and utilize the wealth of information

More information

OneSourceFax Customer Guide

OneSourceFax Customer Guide OneSourceFax Customer Guide General Information Billing: OneSourceFax Plan Features Monthly Charge OneSourceFax 150 Unlimited Faxes to Numbers in your Local Calling Area $12.95 150 Nationwide Long Distance

More information

Networx Toll Free Services Reports User Guide Version 2.0 June 2011

Networx Toll Free Services Reports User Guide Version 2.0 June 2011 Networx Toll Free Services Reports User Guide Version 2.0 June 2011 Copyright 2011, CenturyLink. All rights reserved. No part of this documentation may be reproduced or transmitted in any form or by any

More information

Call Recorder User Guide

Call Recorder User Guide Call Recorder User Guide User Types The Call Recorder application includes a web based user interface. You must have the proper credentials to access the interface. There are two types of users of the

More information

Bahamas Tax Information Exchange Portal Documentation

Bahamas Tax Information Exchange Portal Documentation Bahamas Tax Information Exchange Portal Documentation This sub section of the Portal Documentation covers the following Topics: Portal Overview Portal Login Account Status Reportable Account File Processing

More information

Supply Chain Finance WinFinance

Supply Chain Finance WinFinance Supply Chain Finance WinFinance Customer User Guide Westpac Banking Corporation 2009 This document is copyright protected. Apart from any fair dealing for the purpose of private study, research criticism

More information

Virtual Terminal User Manual for Direct Users

Virtual Terminal User Manual for Direct Users Virtual Terminal User Manual for Direct Users Table of Contents 1 Introduction... 3 2 Logging In & password maintenance... 4 3 Setting up Sub-Users... 7 4 Navigation... 10 5 Virtual Terminal Profile Page...

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

Fixes for CrossTec ResQDesk

Fixes for CrossTec ResQDesk Fixes for CrossTec ResQDesk Fixes in CrossTec ResQDesk 5.00.0006 December 2, 2014 Resolved issue where the list of Operators on Category was not saving correctly when adding multiple Operators. Fixed issue

More information

Contents INDEX...61 ECRM...1

Contents INDEX...61 ECRM...1 ecrm Guide 111011 2011 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying, recording,

More information

Business Reports. ARUP Connect

Business Reports. ARUP Connect Business Reports ARUP Connect User Manual November 2015 Table of Contents Business Reports... 4 Quick Reference... 4 View Reports... 5 My Reports Tab... 5 Open a Report... 5 Save a Report... 5 Modify My

More information

Charter Email. Email Addresses Create / Manage

Charter Email. Email Addresses Create / Manage Charter Email Email Addresses Create / Manage You can create and manage your email addresses from your My Account. If you have not already done so as the primary account holder, you will need to create

More information

Overview: Logging into the portal:

Overview: Logging into the portal: Overview: The My WVNCC Student Portal provides students with single sign-on access to the student web services such as Northern on the Web (N.O.W.), Blackboard Learning System, Student Email and more!

More information

TeamViewer 9 Manual Management Console

TeamViewer 9 Manual Management Console TeamViewer 9 Manual Management Console Rev 9.2-07/2014 TeamViewer GmbH Jahnstraße 30 D-73037 Göppingen www.teamviewer.com Table of Contents 1 About the TeamViewer Management Console... 4 1.1 About the

More information

EXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013

EXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013 EXPRESSPATH PROVIDER PORTAL USER GUIDE AUGUST 2013 2013-2020 Express Scripts, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic

More information

Web Portal User Guide

Web Portal User Guide Web Portal User Guide Fusion Hosted Voice Web Portal User Guide, Revision 2, September 2013 NCTC North Central 872 Highway 52 Bypass E Lafayette, TN 37083 615-666-2151 www.nctc.com Fusion Hosted Voice

More information

CONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012)

CONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012) CONTRACT MANAGEMENT SYSTEM USER S GUIDE VERSION 2.7 (REVISED JULY 2012) VERSION 2.6 (REVISED APRIL 2012)... I INTRODUCTION... 5 Helpful Hints... 5 Pop-Up Blockers... 5 Users... 6 CPUC Staff Administrator...

More information

Charter Business Desktop Security Administrator's Guide

Charter Business Desktop Security Administrator's Guide Charter Business Desktop Security Administrator's Guide Table of Contents Chapter 1: Introduction... 4 Chapter 2: Getting Started... 5 Creating a new user... 6 Recovering and changing your password...

More information

GETTING STARTED WITH COVALENT BROWSER

GETTING STARTED WITH COVALENT BROWSER GETTING STARTED WITH COVALENT BROWSER Contents Getting Started with Covalent Browser... 1 What is the Browser Version?... 4 Logging in... 5 The URL address... 5 Home page... 5 Menu bar... 5 Go To button...

More information

Quick Start Guide to Logging in to Online Banking

Quick Start Guide to Logging in to Online Banking Quick Start Guide to Logging in to Online Banking Log In to Internet Banking: Note: The first time you log in you are required to use your Customer ID. Your Customer ID is the primary account holder s

More information

ADP Workforce Now Security Guide. Version 2.0-1

ADP Workforce Now Security Guide. Version 2.0-1 ADP Workforce Now Security Guide Version 2.0-1 ADP Trademarks The ADP logo, ADP, and ADP Workforce Now are registered trademarks of ADP, Inc. Third-Party Trademarks Microsoft, Windows, and Windows NT are

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

Indiana Campaign Finance System Secure Site

Indiana Campaign Finance System Secure Site Indiana Campaign Finance System Secure Site Overview The Indiana Campaign Finance System is provided by the Indiana Election Division to enable campaign committees to manage contributions and expenditures,

More information

Reporting User Guide. Version Oct 2011 Page 1 of 65

Reporting User Guide. Version Oct 2011 Page 1 of 65 Version Oct 2011 Page 1 of 65 Table of Contents Purpose...3 1. Quick Balances...3 1.1. Quick Balances Setup...3 2. Scheduled Statement Reporting...5 2.1. Scheduled Daily Operating Account Statement...5

More information

IT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12

IT Service Desk Manual Ver. 2.0. Document Prepared By: IT Department. Page 1 of 12 Document Prepared By: Page 1 of 12 INDEX 1. Introduction. 3 2. Home Page..... 4 2.1 My Request Summary..... 4 2.2 Announcement....... 5 2.3 Submit your Request...... 5 2.4 Report a Problem...... 6 2.5

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

Student ANGEL FAQs. General Issues: System Requirements:

Student ANGEL FAQs. General Issues: System Requirements: Student ANGEL FAQs General Issues: What is ANGEL? How do I log in? What is my username and password? How do I activate my account? I forgot my C number/password, what do I do? I registered after the first

More information

Infoview XIR3. User Guide. 1 of 20

Infoview XIR3. User Guide. 1 of 20 Infoview XIR3 User Guide 1 of 20 1. WHAT IS INFOVIEW?...3 2. LOGGING IN TO INFOVIEW...4 3. NAVIGATING THE INFOVIEW ENVIRONMENT...5 3.1. Home Page... 5 3.2. The Header Panel... 5 3.3. Workspace Panel...

More information

USER MANUAL KNOWLEDGE CENTER - PORTAL

USER MANUAL KNOWLEDGE CENTER - PORTAL User manual for Knowledge Center (Portal for Distributors) Page 1 USER MANUAL FOR KNOWLEDGE CENTER - PORTAL FOR DISTRIBUTORS VERSION 3.1 PREPARED BY IVAN TAGILTSEV (IT CONSULTANT) GIVEN IMAGING LTD 02-02-12

More information

NetXInvestor TM USER GUIDE. March 2014

NetXInvestor TM USER GUIDE. March 2014 NetXInvestor TM USER GUIDE March 2014 2014 Pershing Advisor Solutions LLC. Pershing Advisor Solutions LLC, member FINRA, SIPC, is a wholly owned subsidiary of The Bank of New York Mellon Corporation (BNY

More information

formerly Help Desk Authority 9.1.3 HDAccess User Manual

formerly Help Desk Authority 9.1.3 HDAccess User Manual formerly Help Desk Authority 9.1.3 HDAccess User Manual 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA

More information

Customer Portal User Guide

Customer Portal User Guide Customer Portal User Guide COPYRIGHT NOTICE ViaWest Customer Portal User Guide is published and copyrighted 2012 by ViaWest Inc. All rights reserved. No part of this manual may be reproduced in any form,

More information

NCID User Guide Version 1.8. Office of Information Technology Services As of July 26, 2011

NCID User Guide Version 1.8. Office of Information Technology Services As of July 26, 2011 NCID User Guide Version 1.8 Office of Information Technology Services As of July 26, 2011 Document History Version Change Reference Date Author 1.0 Initial draft release 9/16/10 Heather Ferrie Update w/

More information

SAP BusinessObjects Financial Consolidation Web User Guide

SAP BusinessObjects Financial Consolidation Web User Guide SAP BusinessObjects Financial Consolidation Document Version: 10.0 Support Package 18 2016-02-19 SAP BusinessObjects Financial Consolidation Web User Guide Content 1 General user functions....12 1.1 To

More information

STAAR Assessment Management System User s Guide. STAAR Grades 3 8 and End-of-Course Assessments

STAAR Assessment Management System User s Guide. STAAR Grades 3 8 and End-of-Course Assessments STAAR Assessment Management System User s Guide STAAR Grades 3 8 and End-of-Course Assessments March 2, 2016 Student Assessment Division Texas Education Agency 1701 N. Congress Avenue Austin, TX 78701-1494

More information

The United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0.

The United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0. The United States Office Of Personnel Management eopf Human Resources Specialist Training Manual for eopf Version 4.0. Copyright 1994-2007 by Northrop Grumman. All rights reserved. Northrop Grumman, the

More information

Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102

Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102 Intellect Platform - The Workflow Engine Basic HelpDesk Troubleticket System - A102 Interneer, Inc. Updated on 2/22/2012 Created by Erika Keresztyen Fahey 2 Workflow - A102 - Basic HelpDesk Ticketing System

More information

Drake Hosted User Guide

Drake Hosted User Guide Drake Hosted User Guide Last Revision Date: 11/23/2015 Support.DrakeSoftware.com (828) 524-8020 Drake Hosted User Guide Copyright The Drake Hosted User Guide, Drake Tax Software, and any other related

More information

Internet Banking Basics. Online Banking Basics. Welcome

Internet Banking Basics. Online Banking Basics. Welcome Online Banking Basics Welcome Internet Banking Basics Welcome to online banking, Please take a moment to acquaint yourself with this online help system. General topics are presented below as jump links

More information

Web Portal. User Manual. Version 20121210

Web Portal. User Manual. Version 20121210 Web Portal User Manual Version 20121210 Table of Contents 1 OVERVIEW... 1 2 USING THE MANUAL... 1 3 LOGGING IN AND UPDATING YOUR SECURITY PROFILE... 2 4 INFORMATION CENTER AND SELECTING A PROGRAM... 6

More information

The United States Office Of Personnel Management eopf System Administrator Training Manual for eopf Version 4.0.

The United States Office Of Personnel Management eopf System Administrator Training Manual for eopf Version 4.0. The United States Office Of Personnel Management eopf System Administrator Training Manual for eopf Version 4.0. Copyright 1994-2007 by Northrop Grumman. All rights reserved. Northrop Grumman, the Northrop

More information

REUTERS/TIM WIMBORNE SCHOLARONE MANUSCRIPTS COGNOS REPORTS

REUTERS/TIM WIMBORNE SCHOLARONE MANUSCRIPTS COGNOS REPORTS REUTERS/TIM WIMBORNE SCHOLARONE MANUSCRIPTS COGNOS REPORTS 28-APRIL-2015 TABLE OF CONTENTS Select an item in the table of contents to go to that topic in the document. USE GET HELP NOW & FAQS... 1 SYSTEM

More information

Merchant Interface Guide. Version 4.0 December 2011 Business Gateway

Merchant Interface Guide. Version 4.0 December 2011 Business Gateway Merchant Interface Guide Version 4.0 December 2011 Business Gateway Merchant Interface Guide Table of Contents About this Guide... 4 Update History... 4 Copyright... 4 Introduction... 5 What is the Merchant

More information

Express Reports. HealthStream Express TM

Express Reports. HealthStream Express TM HealthStream Express TM Administrator access to features and functions described in the HLC Help documentation is dependent upon the administrator s role and affiliation. Administrators may or may not

More information

Ajera 7 Installation Guide

Ajera 7 Installation Guide Ajera 7 Installation Guide Ajera 7 Installation Guide NOTICE This documentation and the Axium software programs may only be used in accordance with the accompanying Axium Software License and Services

More information

National Levee Database Public Web Reporting Tool (NLD-WRT) User Manual

National Levee Database Public Web Reporting Tool (NLD-WRT) User Manual National Levee Database Public Web Reporting Tool (NLD-WRT) User Manual Version 0. Prepared by US (USACE) Cold Regions Research and Engineering Laboratory (CRREL) 06 May, 0 Document Change Record Version

More information

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it.

evantage is free and available to all clients of Equity Trust Company. All you have to do is enroll into evantage to gain access to it. evantage Information - General Information On this page: evantage Information - General Information Overview What can evantage do (features) Hours of operation Who is eligible to enroll When is the account

More information

RescueNet 12-Lead User Guide. Software version 2.4 Issue 1

RescueNet 12-Lead User Guide. Software version 2.4 Issue 1 RescueNet 12-Lead User Guide Software version 2.4 Issue 1 2013 by ZOLL. All rights reserved. RescueNet is a registered trademark of ZOLL. RescueNet CommCAD, RescueNet Dispatch, RescueNet DispatchPro, RescueNet

More information

Qvidian Playbooks & Salesforce Setup Guide. Fall Release 2013

Qvidian Playbooks & Salesforce Setup Guide. Fall Release 2013 Qvidian Playbooks & Salesforce Setup Guide Fall Release 2013 Last Updated: 11/12/2013 Introduction Welcome to Qvidian Sales Playbooks & Analytics! This guide is directed toward CRM Administrators, Playbook

More information

Service Desk Plus: User Guide

Service Desk Plus: User Guide Service Desk Plus: User Guide Introduction ManageEngine ServiceDesk Plus is comprehensive help desk and asset management software that provides help desk agents and IT managers, an integrated console to

More information

IQSweb Reference G. ROSS Migration/Registration

IQSweb Reference G. ROSS Migration/Registration ROSS Migration/Registration Contents IQSweb V3.0.1 ROSS Connection Requirements... 2 Test Agency Network Connectivity to ROSS... 3 FIREWALL Exceptions... 3 FIREWALL Exception Justification... 4 ROSS Interface

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

ithenticate User Manual

ithenticate User Manual ithenticate User Manual Updated November 20, 2009 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage 7 Main

More information

eopf Release E Administrator Training Manual

eopf Release E Administrator Training Manual eopf Release E Administrator Training Manual i The United States Office Of Personnel Management eopf Administrator Training Manual for eopf v5 eopf Version 4.1, July 2007, March 2008, March 2009; eopf

More information

NEW USER REGISTRATION AND EMAIL VERIFICATION

NEW USER REGISTRATION AND EMAIL VERIFICATION NEW USER REGISTRATION AND EMAIL VERIFICATION The Children s Treatment (CT) or Residential Treatment (RT) organization must have an assigned Departmental Vendor Number (DVN), a PIN number issued to the

More information

ENTERPRISE DATA WAREHOUSE PRODUCT PERFORMANCE REPORTS USER GUIDE EXTERNAL. Version: 1.0

ENTERPRISE DATA WAREHOUSE PRODUCT PERFORMANCE REPORTS USER GUIDE EXTERNAL. Version: 1.0 ENTERPRISE DATA WAREHOUSE PRODUCT PERFORMANCE REPORTS USER GUIDE EXTERNAL Version: 1.0 September 2004 Table of Contents 1.0 OVERVIEW...1 1.1 Product Performance Overview... 1 1.2 Enterprise Data Warehouse

More information

Contents Notice to Users

Contents  Notice to Users Web Remote Access Contents Web Remote Access Overview... 1 Setting Up Web Remote Access... 2 Editing Web Remote Access Settings... 5 Web Remote Access Log... 7 Accessing Your Home Network Using Web Remote

More information

account multiple solutions

account multiple solutions Quick Start Guide 1 Our easy to use guide will get you up and running in no time! The guide will assist you with: Generating your Sage Pay login Navigation Creating contacts Creating system users Setting

More information

AdventNet ManageEngine SupportCenter Plus :: User Guide. Table Of Contents INTRODUCTION... 3 REQUEST... 4. Creating a New Request...

AdventNet ManageEngine SupportCenter Plus :: User Guide. Table Of Contents INTRODUCTION... 3 REQUEST... 4. Creating a New Request... Table Of Contents INTRODUCTION... 3 REQUEST... 4 Creating a New Request... 5 Quick Create...5 Contact Details...5 Classifying Request Category...5 Prioritizing Request...6 Describe Request...6 Add Attachments

More information

ACHieve Access 4.3 User Guide for Corporate Customers

ACHieve Access 4.3 User Guide for Corporate Customers ACHieve Access 4.3 User Guide for Corporate Customers January 2015 Citizens Bank 1 February 2015 Table of Contents SECTION 1: OVERVIEW... 4 Chapter 1: Introduction... 5 How to Use This Manual... 5 Overview

More information

Release 2.0. Cox Business Online Backup Quick Start Guide

Release 2.0. Cox Business Online Backup Quick Start Guide Cox Business Online Backup Quick Start Guide Release 2.0 Cox Business Online Backup Quick Start Guide i IMPORTANT: You must notify Cox in advance if you would like to move or relocate your telephone Service.

More information

New Online Banking Guide for FIRST time Login

New Online Banking Guide for FIRST time Login New Online Banking Guide for FIRST time Login Step 1: Login Enter your existing Online Banking User ID and Password. Click Log-In. Step 2: Accepting terms and Conditions to Proceed Click on See the terms

More information

Training Module for Customer Portal & Customer Care. Enabling the Next Wave of Connectivity

Training Module for Customer Portal & Customer Care. Enabling the Next Wave of Connectivity Training Module for Customer Portal & Customer Care Customer Portal Interface used by the registered end user to interact with the network End user can modify Information, change Password & check the account,billing

More information

Getting started. What you need

Getting started. What you need Welcome to the Lectora LMS Express Publisher Information Center This Information Center was designed so that you can quickly find the information you need and continue adding and completing content. The

More information