The Best Practice of Putting Patients First

Transcription

1 Bradford Teaching Hospitals NHS Foundation Trust MID Ref: Together, putting patients first

2 Mission: to provide safe healthcare, of the highest quality, at all times We Care We Value People We Strive for Excellence We Make Every Penny Count choose their care with us & recommend us to family & friends excel at putting patients first, wherever they work in the FT We provide a range of services that support the current & future needs of our patients We are a well-managed organisation that meets our obligations to patients We work hand in hand with GPs & other partners to put patients first Together, putting patients first

3 Introduction Together, putting patients first is Bradford Teaching Hospitals NHS Foundation Trust s strategy for It outlines our ambitions for the coming years, recognising the challenging environment the NHS as a whole faces. During this period we will ensure that patients are at the centre of all that we do and that our services support the needs of our population. Most people will recognise us through our hospital sites at Bradford Royal Infirmary, St Luke s Hospital, Westbourne Green, Westwood Park, Shipley Hospital and Eccleshill Hospital. We also provide other services in the community (doctors, nurses, midwives and physiotherapists) and at various locations, ranging from GP practices to other neighbouring hospitals in Airedale, Halifax and Huddersfield. We have a clear mission to deliver safe healthcare of the highest quality at all times for all our patients. We are committed to looking and learning from the experiences of others to ensure that our healthcare is consistently of the highest quality and responsive to the needs of our patients, families and carers. We have a large and active Foundation Trust membership base and an excellent reputation for education and research. We recognise the diversity and specific health needs of our local and regional population, and this strategy is designed to ensure we work both internally and with partners to put the needs of our patients first.

4 We have set out below, our core values as an organisation those statements that will remain absolutely fundamental to what we do regardless of the political, social or economic context. We Care we ensure that patients are at the centre of all that we do, with each patient treated as an individual and involved in decisions about their care. We recognise the diversity of our patients and respond with kindness to their needs, listening carefully and communicating clearly. We Value People we recognise that we can only deliver excellent care by working together. This means striving towards equality, valuing diversity and recognising the positive contributions made by staff, volunteers, patients and carers. We support our staff to do the best job they can, nurturing leadership and talent and rewarding achievement. We Strive for Excellence we aspire to be the best that we can be, continuously learning, seeking out new treatments and ways to care, putting us at the forefront of clinical practice. We value creativity, innovation and curiosity and seek to work with partners delivering excellent care. We Make Every Penny Count we are open and accountable for how we use public money, using evidence to make investments where we know it adds the most value for patients. At the same time we continually look to work more efficiently and effectively, ensuring that your money is well spent.

5 are the reason why we are here and the centre of everything we do. It is our vision that patients will seek to choose to be treated by us and will recommend us to family and friends. The key focus of the strategy for our patients is to: Understand what is important to patients and get these things right the first time Ensure patients go home happy with our service or resolve issues there and then Work in partnership with our patients to deliver the care and services they need Use clear measures to assess the quality of our services with patient and carer involvement Deliver improvements in care that are shaped by patients. choose their care with us and recommend us to family and friends We will improve our communication with patients We will improve patient satisfaction We will improve patient involvement We will improve our use of quality measures.

6 are the engine room of the organisation and the heartbeat of our strategy, without their dedication and work we could not deliver the care our patients deserve. It is our vision that all our staff, whether on a ward, in an office or on the road will excel in putting patients first in the work that they do. The key focus of the strategy for our staff is to: Ensure every member of staff understands their role in prioritising patient care Provide development and support that enables staff to do the best job they can Make every staff member proud to work for us and to show this in their work Create well designed jobs that promote innovation, interest and care Promote equality and diversity across the organisation Deliver services and change through effective clinical leadership. excel at putting patients first, wherever they work in the Foundation Trust We will fit the service around the needs of the patient We will improve our recognition of staff efforts We will improve staff perception of the organisation We will improve staff satisfaction at work We will improve clinical leadership We will improve our work on equality and diversity.

7 _Master_Corporate_Strategy_Design_Three_Layout 1 02/09/ :30 Page 7 are what we provide for patients, from the physiotherapy gym to the laundry room, the operating theatre to the catering service. We will recognise the diverse needs of our patients and provide a range of services that support their current and future needs, constantly seeking improvement and refinement. The key focus of the strategy for our services is to: We provide a range of services that support the current and future needs of our population Be welcoming, professional and reassuring for all our patients at all times We will improve the welcome for patients Be a safe healthcare provider, delivering high quality outcomes We will improve patient safety Deliver the appropriate balance of general and specialist healthcare We will provide the right services for our population Develop networks of specialist care with partners across the region We will enhance our specialist status Be at the forefront of innovation, providing our patients with the latest treatments We will promote innovation We will enhance our reputation for high quality research. Develop our research capacity and harness the benefits to improve patient care.

8 is the structure within which we are managed and operate, from the Foundation Trust Membership, the Council of Governors and Board of Directors to the frontline. vision is to always be a well-managed organisation that meets its obligations to patients. The key focus of the strategy for our organisation is to: Develop a 24/7 service that operates around the needs of the patient Be sustainable, preserving our services so they can always be there for patients Keep improving what we do and how we do it Be open and transparent with our patients, staff and partners Meet all our regulatory and statutory targets and obligations Ensure our IT systems and processes support the delivery of high-quality care. We are a well-managed organisation that meets our obligation to patients We will provide excellent care at all times We will achieve financial and environmental goals We will continuously learn and improve We will be transparent with our information We will maintain excellent levels of performance We will deliver improvements in Information Technology.

9 are our partners, who support us and who in turn we support to deliver care beyond the walls of our buildings. It is our vision that we will work hand-in-hand with GPs and other partners to ensure we all put patients first. The key focus of the strategy for our community is to: Work with GPs and external partners to put patients at the centre of their care Develop effective working relationships across traditional care boundaries Ensure all staff see the patient journey extending beyond our organisation and working to improve the whole experience as a result Develop services in the community where possible Be an excellent partner for local business, voluntary and public sector organisations. We work hand in hand with GPs and other partners to put patients first We will improve our relationships with our partners We will improve integrated care and information We will help staff to learn about the whole patient pathway We will aim to provide services in the most appropriate location for patients We will improve our support of the local community.

10 What next? Together, putting patients first sets out our strategy and vision for the next five years and has outlined some specific commitments that we seek to achieve in order to deliver the strategy. The Foundation Trust has instigated a clear programme of work identifying the commitments identified here and many more that have been signed up to by the Board of Directors. These form the framework within which our service strategies will be developed. These commitments all have a starting point and all have an end in mind. The Board of Directors will measure our progress against these commitments on a regular basis, reviewing and instigating work to deliver these requirements. This progress will be made available for patients, the public and partners to view to gauge our success as part of our commitment to transparency and openness. We will keep this strategy under review to ensure it remains fit for purpose and relevant but will always continue to make sure that two fundamental principles remain; we will seek to provide safe healthcare, of the highest quality at all times and we will work together, with partners, to put the needs of our patients first.

11 Mission Strapline Vision Tag Vision Objectives To provide safe healthcare, of the highest quality, at all times Together, Putting First choose their care with us and recommend us to family & friends excel at putting patients first, wherever they work in the FT We provide a range of services that support the current and future needs of our patients We are a well-managed organisation that meets our obligations to patients We work hand in hand with GPs and other partners to put patients first important to patients and focus on getting these things right every time carers go home happy with our service, and we try wherever possible to resolve issues there and then patients to deliver the right care and the right services developed with patients, carers and commissioners, to assess the quality of our services improvements that they have been part of understands their role in putting patients first, and they see this as their most important priority support and recognition that empowers and motivates them to do the best job they can work for BTHFT and this shows in the way that they do their job diversity across the organisation clinical leadership professional and reassuring provider, delivering high quality outcomes balance of general and specialist care specialist care across the region of innovation capacity and harness the benefits of research 24/7 service organisation caring for the future; 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12 Mission: to provide safe healthcare, of the highest quality, at all times We Care We Value People We Strive for Excellence We Make Every Penny Count choose their care with us & recommend us to family & friends excel at putting patients first, wherever they work in the FT We provide a range of services that support the current & future needs of our patients We are a well-managed organisation that meets our obligations to patients We work hand in hand with GPs & other partners to put patients first Together, putting patients first