A Higher Logic Publication

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1 10 tips TO BOOST ENGAGEMENT WITH MOBILE APPS A Higher Logic Publication

2 Have you used a mobile device today? Did you use an app? Research shows an estimated 1.2 billion people are checking their mobile devices roughly 150x per day. Now is a great time to ensure your organization is mobile, so you can keep your members interested, involved and coming back for more. Check out these ten tips below for ideas to increase community activity and engagement with mobile apps. 1. Create a Mobile App for Your Community Site To drive member engagement, allow members to access your website or community site when they need it on the go, in the office or at home. Mobile devices go where your members go, so share the value of accessibility by announcing the convenience of the app with them. The apps are meant to make engaging with the community even easier. Communicate value through as many outlets as possible: post announcements on your community s home page and discussions, write a blog post, create a press release, video, and article, and put up signage at your upcoming events. If you build it, and they know about it, they will come. Michael Jones, Results Direct, Director, Mobile Technologies Example: The Air Force Association (AFA) Mobile App

3 2. Use Smart Banner Apps on Your Site It takes a user 10 seconds to decide to download your app and 30 seconds to decide to keep it. Mobile real estate is valuable, and you want to make the most of those 40 seconds total, and gain a permanent place on your member s mobile device. If you have a mobile app, create a smart app banner for ios users. This allows members to see the mobile app version of your community site when they visit your www site. All you have to do is drop one line of code into your homepage or community site homepage. Launching The ASHA Community Mobile App was the best thing we did this year! Tom Jelen, Director of Online Communications, ASHA Example: The American Speech-Language-Hearing Association (ASHA); The ASHA Community Mobile App

4 3. Make Your App Easy to Find & Use Create a page on your website and community site providing all the details your members will need to learn more about your mobile app. Also add a tab for mobile on your main navigation. Members expect you to be mobile because they are make a strong first impression by keeping your mobile offerings easy to find. Content items to include could be: 1. Links to download the app from various devices 2. A list of supported devices (iphone, ipad and Android) 3. Screen shots of the app in multiple devices 4. Step-by-step setup instructions 5. Short video tutorial and introduction 6. Include app tips from your team members like to hear from you, and it humanizes their online experience 7. Quotes from members ask them to provide detail about how and why they use the app, and bonus points for including a picture of themselves using the app 8. A point of contact for questions Example: The New Jersey Society of Association Executives (NJSCPA); NJSCPA Connect s MemberCentric app connect.njscpa.org/mobile

5 4. Encourage App Exploration Mobile apps are meant to make life easier. Make sure your members are empowered to dive in and explore everything the app has to offer. You want them to be able to take action when they need it. Ask them to try out all of the buttons and tabs to see how everything works. Integrate community into the app s foundation. The number of app downloads no longer measures app success. The keys to moving from download to active/repeat usage often lies in the first use experience. The first use should be intuitive and designed with the first-timer in mind. It should deliver instant benefits to encourage the user to return. Start with a check list for first-time users: 1. Download the app to your mobile device. Move to the first screen of apps on your display. 2. Sign in using your community site single-sign on. 3. Locate your profile. Fancy huh? 4. Search the directory for a colleague. Are you connected? If not, connect. 5. Browse your favorite discussion group. Answer a post or comment on a thread. 6. Go to the resource library and download the most recent file shared. Was it something you could share with someone in your network? Sharing is caring. 7. your community manager and tell them you completed the first-time user list! 8. If your community manager is cool, they ll send you a branded screen cleaner. The average person spends an average 162 minutes per day on their mobile devices. What if even 15 minutes of that time could be with your organization?

6 5. Showcase the Features with APPY Time Your organization has launched an app for your community site. It s a great time to get members excited about this new member benefit and yes, it s okay to brag. Set up a morning webinar series where you and your team show off the app s best features. Give a tour of the app and answer questions in real time. Post this schedule on your mobile webpage and invite members to join you, or even host. Consider offering an exclusive giveaway for webinar attendees. Example: The Research Chefs Association (RCA) RCA-CONNECT Welcome Webinar

7 6. Make Apps a Happy Habit for Your Membership Members are busy and sometimes they need a friendly reminder to log in. That s okay. Local push notifications are a good way to remind users to check in, if they haven t used the app in a number of days. Push notifications are the most effective way to battle app apathy. A push notification sends a short message to your users from within the app, even when the app is closed that provides relevant information and consequently reminds customers why they like your app in the first place. Set up and send push notifications, including things like text, video, pictures or external links, to nudge them back to your app. Example: Term of The Day Sends out push notifications with the word of the day from your Wiki Glossary. Allow users to opt-in for push notifications to the word of the day, and in this case daily is right. Example: Community Announcements Did you just announce the date of your annual conference? Did a discount code for your book store become available? Members will want to know about these announcements when they happen so they can take action.

8 10 TIPS TO BOOST ENGAGEMENT WITH MOBILE APPS 7. The Right App at the Right Time: Tie Apps Together Build on the engagement momentum and buzz that your local meetings, events and annual conference boast. Your event deserves a mobile app. But why create an app for every event or conference you host throughout the year? It s time consuming, expensive and confusing. Members would prefer not to download an app to use for a week and delete. Example: The HUG Super Forum Mobile Event App

9 8. Your Event App Should Work Off-line. It s no secret the success of your event is measured by the experience. Your event app is the one thing that attendees will see and use every day of the event, several times a day. Events often have reduced or limited WiFi and 3G connections. Great event apps are designed to function even when there s little to no Internet access. Test your app s off-line capabilities before you build. Simply turn on airplane mode and try to use the app. You ll quickly see what functionality requires an Internet connection or not. 9. Cultivate & Recognize Brand Ambassadors Celebrate the app users who are your biggest evangelists. Share their success stories and reward them for their engagement efforts. Also focus on your influencers, promoting their stories for more meaningful discussions and posts within your community. IPWEA uses the Eventsential and MemberCentric apps as the backend of our IPWEA branded apps. We have had a great response from members and conference delegates. They particularly like the ability to take notes during sessions and have them sent directly to the office. Being able to engage during the conference through the Twitter feeds within the app brings the apps alive. It is quite clever how customized flexibility has been built into the app to allow just about everything we dared ask for. Chris Champion, CEO, IPWEA

10 10. A Good App-ortunity to Talk About It You have something to talk about and you should keep talking about it with your membership. Communication can go beyond the digital world, so create a business card for your community site/mobile app. Your team, volunteer leaders and board members can hand out this card when they speak to members, in-person. It s the perfect size to exchange at a conference and include in a stack of business cards from colleagues. Keep it simple, but highlight the benefits. Also try a QR code for a quick link to the app store. Example: The National Association of College Stores The HUB Business Cards

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