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1 April 17, CDW

2 INTRODUCTION AND METHODOLOGY One in four organizations has experienced a data loss in the last two years. Many report breaches jeopardizing their , network or other sensitive information.* No organization appears to be immune blue-chip companies, small businesses, schools and governments have been affected. And, as telework and access to mobile computing grows, preventing data loss is becoming an increasingly complex endeavor. CDW s Data Loss Straw Poll surveyed 654 IT professionals from business, financial services, healthcare and higher education about data loss and what s still keeping them up at night. The total sample size equates to a margin of error of ±3.8% at a 95% confidence level. 202 Business/ nonprofit respondents Financial services respondents Healthcare respondents Higher education respondents 100% of respondents are familiar with their organization s IT data security strategies and systems. *According to respondents in CDW s 2012 Data Loss Straw Poll 2

3 IT MANAGERS: WHAT KEEPS YOU UP AT NIGHT? Security is harder every day due to the ease with which personal information is gained. Users giving away credentials in a phishing attack. IT professional, healthcare provider organization IT professional, financial services Loss or compromise of customer data and financial information. CIO/CTO, information technology/telecommunications company Hacking attacks that bring down services like or access to specific production server(s). IT professional, higher education institution Increased use of mobile devices. Information security officer, defense contractor Privacy breaches due to phishing or malware intruding into our system. Are we covered for every possible contingency? Information security officer, financial services Managing personal devices with institution data especially non-laptops. IT director/supervisor, higher education institution A breach in our system causing millions of members information to be displayed. Someone getting medical information and/or billing information from our residents/patients. IT professional, healthcare provider organization Competitive technology information getting into the wrong hands. IT professional, information technology/ telecommunications company IT procurement specialist, healthcare provider organization Someone s laptop disappearing with personally identifiable information about employees and/or students. IT manager, higher education institution 3 3

4 DATA LOSS = SLEEP LOSS IT professionals say data loss is their #1 cybersecurity threat Which form of cybersecurity threat do you believe poses the greatest business risk to your organization over the next year? 32% Data loss 9% Bots 18% Malicious attacks Mobile threats Evolved forms of current threats Don t know Social engineering 4 4

5 LOSS OF SENSITIVE DATA: A NIGHTMARE IT professionals say personally identifiable data is the top target of cyber attacks What type of information do you consider the most likely target of cyber attack on your organization today? 50% Customer, student, employee or patient records/personally identifiable information 3% Product design and specification data 19% Customer, student or patient credit card information The organization s social network accounts Competitive/proprietary information Marketing plans The organization s financial data 5 5

6 A SECURITY PROVIDES MUCH-NEEDED ZZZS Organizations with top data security programs layer nearly all available data loss prevention measures; others pick and choose Which of the following data loss prevention measures does your organization have in place? Those that grade their data security an A (35%) Those that grade their data security a B-F (65%) 91% 89% 88% 88% 85% 85% 74% 74% 69% 64% 62% 63% 81% 79% 52% 44% Web security filters Encrypted storage Data loss prevention Encrypted backup Encrypted gateway End point security End point data loss prevention Full disk encryption 6 6

7 MOBILITY TRIGGERS SLEEPLESS NIGHTS Organizations report significant increases in the number of people and devices accessing their network In the last two years, the number of people accessing organizational networks has increased by an average of 41% Which of the following mobile devices access your organization s network? 59% 2% 30% 9% Employer-owned Employee-owned Both No devices access network 7 7

8 INSOMNIA CURE: STANDARD SECURITY POLICIES Two-thirds of organizations say employee-owned devices access their networks, but fewer have adequate security policies Are your organization s information security policies for employee-owned mobile devices more or less strict than policies for employer-owned mobile devices?* Policies for employee-owned devices are more strict 31% Policies for employee-owned devices are less strict 42% We do not have policies for employee-owned devices 27% *Of those who said their information security policies are not deployed uniformly across employee-owned and employer-owned devices 8 8

9 A SECURITY = MORE REST FOR THE WEARY Many fail to define security procedures beyond simple screen locks Beyond screen locks, does your organization have defined security procedures that employee-owned mobile devices must meet before they are granted network access? Percent who say yes: Smartphones Laptops Tablets A s B-F s A s B-F s A s B-F s 73% 53% 84% 69% 63% 47% 9 9

10 WHO IS THE MOST SLEEPLESS? Financial services organizations can sleep more soundly than their colleagues in other markets, but all organizations have more to do Financial services Large business Healthcare Medium business Higher education Is your data security policy effective? 91% say yes 80% say yes 71% say yes 60% say yes 58% say yes Security policies for employee- and employer-owned mobile devices: 58% say they are uniformly deployed 47% say they are uniformly deployed 57% say they are uniformly deployed 59% say they are uniformly deployed 40% say they are uniformly deployed Percentage with defined security procedures for employee-owned smartphones:* 77% 62% 66% 49% 44% *Beyond screen locks 10

11 HOW TO CATCH SOME SHUT-EYE IT professionals who grade their data security an A share their secrets for successful data loss prevention: Make sure you cover all avenues. Don t discount employees doing harmful things like bringing in a wireless router and plugging it into the network as an access point and hiding it under their desk. Do frequent scans. IT manager, financial services Limit who has access to sensitive information. Safely purge old or outdated sensitive information. Have an incident response plan in case a breach occurs. IT director/supervisor, financial services Attempt to keep sensitive data on as few devices as possible while still providing mechanisms that allow for employees to be productive. IT professional, higher education institution When you know someone is leaving, immediately terminate their access to the network (and, therefore, all systems contained therein). IT director/supervisor, financial services User education, user education, user education 90% of all issues come from (and can be prevented by) your user base. IT professional, information technology/telecommunications company Never rest. Always strive to improve security protocols. IT manager, transportation company Continually assess your needs and verify the effectiveness of your policies. Deputy CIO/CTO, manufacturing company 11

12 THANK YOU. FOR ALL MEDIA QUESTIONS AND INQUIRIES, PLEASE CONTACT: KELLY CARAHER CDW PUBLIC RELATIONS GAIL REPSHER EMERY O KEEFFE & COMPANY

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