IT služby moderního telco operátora

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1 Praha, hotel Clarion dubna 2013 IT služby moderního telco operátora MM1/L1 Jiří Neužil - Cisco Feroze Mahmood Telefonica Philipp Putz Cisco + A Cisco and/or its affiliates. All rights reserved. Cisco Connect 1

2 AgendaHere Trendy v oblasti Managed Services u operátorů Co jsou managed services, přehled služeb Kudy kráčí vývoj, trendy, průzkumy trhu Co přinesla nová akvizice Meraki z pohledu nových služeb Managed Services u Telefonica Hosted Collaboration Solutions u A1

3 Trendy v Managed Services 2013 Cisco and/or its affiliates. All rights reserved. Cisco Connect 3

4 Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations. Wikipedia Cisco and/or its affiliates. All rights reserved. Cisco Connect 4

5 Globální trendy Cloud bude reprezentovat 30% objemu z celého IT do Od roku 2007 kdy 27% firem využívalo managed nebo hosted služby se toto zvýšilo na 87% v roce 2012 Požadavky na mobilní bezpečnost budou vyžadovány v portfoliich služeb od operátorů Cisco and/or its affiliates. All rights reserved. Cisco Connect 5

6 Typy služeb se mění s vývojem technologií Classic Resale Managed Services Cloud & Managed Services Data Security Standard SaaS Cisco Customer Premise Equipment Hosted Collaboration Solutions CPE-based Services IaaS (Compute, Network,Storage) DELIVERY PLATFORM CPE CISCO UNIFIED DATA CENTER CONSUMPTION MODEL DEDICATED ON-DEMAND 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6

7 Collaboration Video Přehled Managed Services portfolia Web Collaboration Unified Communications Data Centre/Virtualisation XaaS Other APM Telepresence IM/Presence IP Centrex IaaS - Public Storage - Dedicated Managed WAAS (visibility, acceleration, optimization) Business Video Mobility (FMC, Smartphone) SaaS- Conferencing (Data, Audio, Web) Managed CPE IP PBX CPE Conferencing (Data, Audio, Web) Hosting & Colo SaaS Storage - Shared APM (visibility, optimization, control) Digital Media Systems Dual Mode FMC Hosted IP Contact Centre (agent) Managed Enterprise FMC Hosted Dedicated IP PBX Colocation PaaS Backup/DR Application-aware VPN TP Exchange Connectivity/SIP Trunking Hosted Shared IP PBX (UC) CPE IP Contact Centre Managed CPE IP IVR & CVP Hosting & Managed Hosting IaaS - Private Load Balancing Switching Borderless Networks Connectivity Security MPLS VPN LAN Metro Ethernet WWAN CDN Endpoint security (NAC) Network-Based Firewall CPE IDS/IPS Host FW IDS Network-based IDS/IPS IP VPN IPSEC VPN Metro Optical WLAN VPLS Content Filtering CPE Firewall DDoS Mitigation Video Surveillance Anti-X (spam, virus, malware, spyware)

8 Hlavní výhody pro zákazníky Snížuje celkové náklady na vlastnictví Přenáší kapitálové náklady do operačních Zjednodušuje IT provoz Urychluje nasazení moderních technologií Může být nasazeno globálně Snižuje složitost 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8

9 Pro dodávky služeb Collaboration je proferovaný jeden dodavatel Preferujete jednoho dodavatele collaboration služeb nebo vybíráte více dodavatelů pro jednotlivou službu? Base: 595 Global IT decision makers 2012 Forrester Research, Inc. Reproduction Prohibited 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9 Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012

10 Integrátoři a Telco jsou klíčoví poskytovatelé služeb Pořídili byste si asynch a synch služby dohromady? Od jakého typu dodavatele byste si pořídili komunikační a collaboration služby? Base: 450 Global IT decision makers 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10 Source: A commissioned study conducted by Forrester Consulting on behalf of Cisco Systems, July 2012

11 Meraki: 100% cloudová managed služba Meraki MX Security Appliances# Meraki MS Ethernet Switches# Meraki MR Wireless LAN# Meraki SM# Mobile Device Management# 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11

12 Centralizovaný management Předkonfigurace pro rychlé nasazení Škálovatelný monitoring a management Integrovaný wireless, LAN a WAN management Snadný upgrade firmware 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 12

13 Intuitivní management 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13

14 Na závěr mojí části prezentace Managed services se stávájí stále více oblíbeným způsobem zavedení nového řešení Telco operátoři umí poskytnout kompletní službu, není důvod k obavám Meraki akvizice, která přesně zapadá do strategie rozvoje managed services

15 Telefonica 2013 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15

16 ICT services and Modern Telecom Operators Feroze Mahmood

17 Agenda Fusion of ICT & Telco O 2 Proposition for ICT & Telco Convergence Q&A 17

18 Emerging Role of Telcos Convergence of IT and Telecoms resulting in increasing B2B activity ICT is increasingly becoming a significant part of product portfolio for most players Convergence is both ways as communication products have become integral part of modern IT services such as Cloud 18

19 Current B2B Trends and Telcos Positioning Internet based connec4vity Applica4on Revolu4on Business and Consumer handset convergence Fusion of IT and Telecoms Unified communica4 on/cross pla<orm integra4on Cloud Business as usual is being replaced by a more complex playing field that offers new opportunities and threats New Mobile Services 19

20 Agenda IT & Telco Fusion O 2 Proposition for ICT & Telco Convergence Q&A 20

21 O 2 Will Help You Increase Efficiency Of Your Employees Efficient work place Productive Employees Services with added value Reliable corporate client with a domain O2 Business Mail Desktop without worries Plan in 2013 Safe and reliable backup of employees data Personal Corporate Backup Powerful cloud desktop with online access from anywhere O2 Web Security Gateway New generation of internet security, online user protection Management and security for Mobile Devices O2 Desktop O2 Cloud Desktop Mobile Device Mng Efficient Infrastructure Innovative Processes Office work Desktops Internet and Fixed lines Tablets, notebooks Mobile Internet Phones Internet and Mobile Calls Work in Mo4on 21

22 Save Time & Money For Own Infrastructure And Focus On Your Core Business Activities Datacenter facilities Computing Efficiency Storage Backup and Support O2 Cloud Server O2 Archive Online Support IT Infrastructure O2 Housing O2 Managed Server Hosting O2 Managed Data Store O2 Managed Backup & Restore A more safe work Environment Secure IT infrastructure Productive Employees Efficient Infrastructure Safety O2 Web Security Gateway Mobile Device Management Data and voice network and Connectivity Fiber Line VP, VoIP O2 Managed Security / SecureNet Management, supervision & administration Managed LAN Risk Analysis Complete outsourcing of network Innovative Processes Connectivity & Networking Corporate Line Business Line Onnet Security Backup Managed WAN Complete Office 22

23 Our Innovative Solutions Will Improve Your Key Business Processes Tailored Solutions and System Integration tailor-made solutions for your individual needs Integration of Out-of-the-box software packages and custom-made solutions complex custom-made solutions for Telco, ICT infrastructure and applications CRM Mobile Marketing Contact Center e-procurement e-archive examples e-business Document Management Productive Employees Portals Mobility SCM Content Management ERP Paperless office Tailored Corporate Solutions Unique solutions using communication via telecommunication networks Efficient Infrastructure O2 Car Control M2M - Machine to Machine Solutions for car pool management Management of communication of machines & devices Innovative Processes O2 Energy Management Solutions for monitoring and optimization of energy consumptions in buildings 23

24 Our Experienced Professional Services Will Help You Plan And Execute Your Ideas Professional Services and Transformation Project for All Aspects of Our Solutions Dedicated team of 200 ICT professionals Access to our global resources and multinational support by Telefónica global teams Cooperation and partnership with leading ICT providers Professional Services Productive Employees VMware vcloud powered Certification, Cisco Gold Partner, ITIL, ISO Efficient Infrastructure Innovative Processes Risk-free transformation projects, reduced time to delivery with no impact on your daily operations Typical phases for adoption : Analysis Design Implementation Go-Live Support Optimization Expert training & consulting services Optimization of Telco and ICT infrastructure and services 24

25 Agenda IT & Telco Fusion O 2 Proposition for ICT & Telco Convergence Q&A 25

26 Thank you for attention Feroze Mahmood Phone: E- Mail:

27 A1 Collaboration 2013 Cisco and/or its affiliates. All rights reserved. Cisco Connect 27

28 P. WESSIACK A. WOLF HOSTED COMMUNICATION SERVICE

29 World-Direct 100% A1 Telekom Austria subsidiary 70 employees Headquarter: Sistrans, Innsbruck Departments in Vienna, Linz > 700 Outsourcing projects Primarily mid-sized and large customers Microsoft CRM Gold Partner Core Competencies Business Consulting Development and customisation of web based applications Design and Usability Operations

30 A1 HOSTED COMMUNICATION SERVICE # Managed communication service based on CUCM 8.6 # 350 Customers (March 2013) 1300 locations endpoints 25 enterprise customers (more than 100 endpoints) 135 mid-size customers (between 20 and 100 endpoints) 190 small small customers (less than 20 endpoints) # ports in 2012 # ports planned in 2013

31 A1 HCS at a glance # Multitenant provisioning System CUCM (multicluster), CUPS, CUBE Attendand Console, FaxServer, Voic Server # Supplementary Services Monitoring, CDR extraction, ACD & IVR, # Customer self service portal Access to all features Admin view, End-user view # Webservice interfaces

32 A1 HCS Features # A1 HCS Classic A1 LIC+ (A1 MPLS product) customers Classic TDM based PSTN breakout at customer premises Distributed DSP resources (conferencing, transcode) # A1 HCS Direct-Connect AddOn for A1 Business Access (xdsl) customers Centralized IP based PSTN breakout via A1 Centrex platform Centralized DSP resources # A1 HCS Mixed Mode Classic in head office, Direct-Connect for branch locations

33 A1 HCS Features # FMVI (Fixed/Mobile Voice Integration) Centralized SIP-trunk to A1 mobile IMS Network based mobile presence published to CUPS and Attendant Console Presence client on IP phone (IP Service) Privacy mode Dual Ring Single Number Reach (mobile presents company number)

34 A1 HCS Features # HCS Attendant Console Based on NTW Call 4.5 Includes mobile presence Blind transfer to busy externsion with fallback Multitenance mode

35 A1 HCS Features # HCS call accounting Based on NTW count 4.5 Limited featureset

36 A1 HCS Features # HCS TVM IVR & ACD before talking to human lunch break, night service, holidays etc.

37 A1 HCS Features # HCS CTI client Standalone client or MS Outlook plugin Call control + buddy lists (with permission matrix)

38 A1 HCS Features # HCS Voic Server Complete IVR based provisioning interface for end user User voice boxes Standalone voice boxes (answering machine) # HCS FaxServer Fax2Mail MS Windows printer driver

39 A1 HCS Architecture

40 A1 HCS Roadmap # Bulk Provisioning Features # Jabber Support # Support for Video Endpoints # CUCM 9.X Support # Unity Connection support

41 WE DEVELOP SUCCESS THANK YOU FOR YOUR ATTENTION

42 Otázky a odpovědi Zodpovíme též v Ptali jste se v sále LEO v 17:45 18: Cisco and/or its affiliates. All rights reserved. Cisco Connect 42

43 Prosíme, ohodnoťte tuto přednášku Cisco and/or its affiliates. All rights reserved. Cisco Connect 43

44 Děkujeme za pozornost Cisco and/or its affiliates. All rights reserved. Cisco Connect 44

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