BUSINESS CHANGE MANAGER. Bettys Business Process. Our Business. The Role

Transcription

1 BUSINESS CHANGE MANAGER Bettys Business Process Our Business Bettys & Taylors is a family owned Yorkshire business based in Harrogate with a strong ethos and vision: Working together to build a great Yorkshire Family Business, creating prosperity and pride by doing what we believe in. Bettys is part of the Group, and has been trading successfully for 95 years. We have a real passion for making life s every day treats even better, and for delivering our renowned customer experience. A values-led business, Bettys is an icon of quality, service excellence, craft and authenticity, and attention to detail. The business consists of six café tea rooms in Yorkshire, a Craft Bakery, a Cookery School, and our growing on-line and telesales business Bettys by Post. We employ 900 staff and have a turnover of 28m. We have ambitious plans to grow sales and profitability, whilst remaining true to our reputation for craft, heritage and a treasured customer experience. The Role We have established a programme of work with the purpose of understanding our current business processes, identify opportunities for improvement, and implement those changes. This will optimise our business model in order to deliver our future picture, and in turn bring tangible customer and business benefits. Our Business Change Manager will work with cross-functional teams to capture and understand the as is processes, and identify potential opportunities for improvement and change, developing the associated cases for change. The role will also involve working with the implementation of change in order to deliver business benefits. This will require influencing a range of stakeholders and providing change management expertise.

2 The Person With a strong track record of successful project management and delivering change, you will demonstrate progressive experience of developing and improving business processes. You will have highly developed communication skills, and be able to explain difficult concepts as well as listen and question to draw out the contributions of subject matter experts. You will also have exceptional influencing skills and be able to build effective relationships at all levels, as well as being able to lead, energise and engage teams. Previous experience in relevant catering, retail and / or manufacturing environments would be an advantage. In any event you will share our passion for the remarkable Bettys brand, and be excited by the prospect of contributing to the growth for a successful business with a strong family heritage and values-based culture. Salary and Benefits Salary - c 50k - 55k, depending on experience Benefits - Group Prosperity Scheme. This is a non-contractual benefit based on profits and is payable quarterly in arrears as a percentage of your salary. - Pension 5% employer contribution, minimum 4% employee contribution - 25% staff discount at Bettys by Post - Free staff meals and drinks during working hours - 25 days holiday, plus statutory holidays - Internal development opportunities through various frameworks and approaches, developed to support our peer based collaborative working style How to Apply: If you are interested in this position please a covering letter explaining why you want to work for Bettys and how you meet the criteria, together with a copy of your CV to Maria Ramskill at Bettys.HR@bettysandtaylors.co.uk. Closing date for applications is noon on Monday 13th June First interviews for the post are likely to be held on Monday 20th June 2016.

3 Bettys and Taylors Group Job Description Job title: Business Change Manager Reporting to: Bettys Change Director Other relationships: Other business process roles, and stakeholders across the business Purpose: To work with functional teams across Bettys to capture and understand the as is processes, identifying potential opportunities for change, followed by implementation of to be processes on prioritised Bettys business processes to realize business benefits. To lead the work of process improvements. Main responsibilities: Specific responsibilities: Capture and understand as is processes, and identify potential opportunities for change. Implement to be processes, and lead the work of process improvements. Work with stakeholders across Bettys to define, design and manage the project approach to bringing appropriate benchmarking. Work in a prioritised way with stakeholders across Bettys to gather the required information that maps our current as is processes, could be opportunities, and to be processes. Develop associated cases for change, identifying potential benefits and consequences, and take responsibility for monitoring of achievement of benefits Contribute to and influence the change management approach across Bettys to ensure delivery of desired change in complex operational environments Facilitate information gathering workshops or interviews as defined in the project approach Engage, inspire and motivate the Subject Matter Expert (SME) team to ensure processes are mapped, improved and maintained Educate the SME team in business process and improvements, to ensure good knowledge transfer and to equip them with the skills to train and engage with others deeper in the business Act as a business resource, applying skills knowledge and experience across the business, and being alert and awake to opportunities around the business Establish mechanisms that will sustain progress once the processes have been mapped and improved, continuing to act as a business resource and champion for Bettys business processes Work with the SME team and IT to shape the future IT requirements in line with the ERP review (IT roadmap) Establish effective peer-based relationships with other Business

4 Process projects across the business to address any touch-points between business areas and share best practice Connect with related CI Initiatives and other projects to ensure alignment Champion the work across the Group, stimulating the energy and interest of others Work with stakeholders across the Group to gather the required information that captures our master data / data modelling position Lead project meetings and provide project status reports as required Document the results of meetings and ensure actions are followed up and progressed. Identify and manage risks associated with Bettys business processes Identify and realise benefits associated with changes to Bettys business processes Where applicable, manage any budgets associated with the work, in line with agreed authorities

5 Person Specification Experience and Specialist Knowledge Education/ Training/ Qualifications Skills Personal Qualities Working Arrangements and Physical Requirements Essential Strong track record of delivering business improvement initiatives. Sound grasp of business processes and the relationships between business areas, ideally including a good grounding in a range of businesses. Demonstrable and progressive experience managing the development of business process. Excellent project management skills. Excellent change management skills Exceptional listening and questioning skills. Good communication skills, including being able to explain difficult concepts. A balanced mix of quantitative, consultative and facilitative skills. Good IT skills, especially Excel. Able to work collaboratively and build effective relationships with a range of people and teams Energy and self-motivation to drive a challenging piece of work and make it live. Ability to lead, influence energise and engage teams to achieve their objectives. Ability to understand our business environment enough to ask pertinent questions. Instinctive openness to change, ability to view things differently, and challenge constructively. Ability to work at the level of detail within domains, as well as holding a top level holistic view. Ability to flex the approach based on what emerges, recognising when to flex and when to hold firm. Able to work with ambiguity. Passion for the Bettys business and brand. Normal office hours are pm Monday - Friday Flexible in working hours to meet the needs of the business Desirable Previous experience of working with process improvement methodologies, e.g. lean Previous experience of process mapping Previous experience as a formal facilitator Previous catering, retail and/or manufacturing experience Project management qualification, e.g. Prince 2 or MSP