CAPÍTULO 6 BIBLIOGRAFÍA. Álvarez, L., Martín, A. M., & Casielles, R. (2007). Relationship marketing and
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1 CAPÍTULO 6 BIBLIOGRAFÍA Álvarez, L., Martín, A. M., & Casielles, R. (2007). Relationship marketing and information and communication technologies: analysis of retail travel. Journal of Travel Research, 45 (4), Recuperado el 27 de agosto del 2007 en Sage Publications: Awad, E. M. (2004). Electronic commerce from vision to fulfillment (2nd ed.). USA: Pearson, Prentice Hall. Beldona, S. (2005). Cohort analysis of online travel information search behavior: Journal of Travel Research, 44, Recuperado el 27 de septiembre del 2007 en Sage Publications: Bonn, M. A., Furr, H. L., & Susskind, A. M. (1998). Using the Internet as a pleasure travel planning tool: an examination of the sociodemographic and behavioral characteristics among internet users and non users. Journal of Hospitality & Tourism Research, 22 (3), Recuperado 51
2 el 27 de septiembre del 2007 en Sage Publications: Bowie, D., & Buttle, F. (2004). Hospitality marketing an introduction. Italia: Elsevier Butterworth Heinemann. Cai, L. A., Feng, R., & Breiter, D. (2004). Tourist purchase decision involvement and information preferences. Journal of Vacation Marketing, 10 (2), Recuperado el 31 de agosto del 2007 en Sage Publications: Carroll, B., & Siguaw, J. (2003). The evolution of electronic distribution: effects on hotels and intermediaries. Cornell Hotel and Restaurant Administration Quarterly, 44, Recuperado el 31 de agosto del 2007 en Sage Publications: Cheyne, J., Downes, M., & Legg, S. (2006). Travel agent vs Internet: what influences travel consumer choices? Journal of Vacation Marketing, 12 (1), Recuperado el 21 de agosto del 2007 en Sage Publications: 52
3 Expedia, Inc (2007). Overview. Recuperado el 22 de agosto de 2007, de Fierro, E. (junio de 2007). Penetración y tendencias de Internet. Recuperado el 4 de noviembre de 2007, de Secretaría de Turismo: Gertner, R. K., Berger, K. A., & Gertner, D. (2006). Country-dot-com: marketing and branding destinations online. Journal of Travel and Tourism Marketing, 21 (2/3), Gharavi, H., & Sor, R. M. (2006). Population ecology, institutionalism and the interent travel agencies evolving into middlemen. Journal of Organizational Change Management, 19 (2), Recuperado el 30 de agosto del 2007 en Emerald: Gómez, F. (junio de 2007). Las tribus viajeras del mañana Recuperado el 4 de junio de 2007, de Secretaría de Turismo: 53
4 Greenstein, M., & Feinman, T. M. (2002). Electronic commerce: security,risk management and control. USA: Irwin McGraw Hill. Harridge-March, S. (2006). Can the building of trust overcome consumer perceived risk online? Marketing Intelligence & Planning, 24 (7), Recuperado el 20 de agosto del 2007 en Emerald: Hatton, M. (2004). Redefining the relationships- the future of travel agencies and the global agency contract in a changing distribution system. Journal of Vacation Marketing, 10 (2), Recuperado el 30 de agosto del 2007 en Sage Publications: Heung, V. C. (2003). Internet usage by international travellers: reasons and barriers. International Journal of Contemporary Hospitality Management, 15 (7), Recuperado el 27 de agosto del 2007 en Emerald: Huang, L. (2006). Rural tourism revitalization of the leisure farm industry by implementing an e-commerce strategy. Journal of Vacation Marketing, 54
5 12 (3), Recuperado el 27 de septiembre del 2007 en Sage Publications: Hudson, S., & Lang, N. (2002). A destination case study of marketing tourism online: Banff, Canada. Journal of Vacation Marketing, 8 (2), Recuperado el 27 de septiembre del 2007 en Sage Publications: Instituto Nacional de Estadística, Gografía e Informática. (2003). Características de acceso y uso de la computadora y la internet en los hogares mexicanos. Recuperado el 11 de noviembre de 2007, de culos/tecnologia/computadoras.pdf Instituto Nacional de Estadística, Geografía e Informática. (2005). Estadística sobre disponibilidad y uso de tecnología de información y comunicaciones en los hogares. Recuperado el 11 de noviembre de 2007, de psulas/2005/tecnologia/compras.asp?c=
6 Jun, S. H., Vogt, C. A., & MacKay, K. J. (2007). Relationships between travel information search and travel product purchase in pretrip contexts. Journal of Travel Research, 45, Recuperado el 31 de agosto del 2007 en Sage Publications: Kaplanidou, K., & Vogt, C. (2006). A structural analysis of destination travel intentions as a function of web site features. Journal of Travel Research, 45 (2), Kim, D. J., Kim, W. G., & Han, J. S. (2007). A perceptual mapping of online travel agencies and preference attributes. Tourism Management, 28, Recuperado el 22 de agosto del 2007 en Science Direct: Kotler, P., Bowen, J., & Makens, J. (2003). Marketing for hospitality and tourism (3rd ed.). USA: Prentice Hall. Kroupensky, M. N. (junio de 2007). Conquistando el nuevo, nuevo mundo. Recuperado el 4 de noviembre de 2007, de Secretaría de Turismo: 56
7 Lang, T. C. (2000). The effect of the internet on travel consumer purchasing behaviour and implications for travel agencies. Journal of Vacation Marketing, 6 (4), Recuperado el 27 de septiembre del 2007 en Sage Publications: Law, R., & Hsu, C. H. (2006). Importance of hotel website dimensions and attributes: perceptions of online browsers and online purchasers. Journal of Hospitality and Tourism Research, 30 (3), Recuperado el 31 de agosto del 2007 en Sage Publications: Law, R., & Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17 (2), Recuperado el 20 de octubre del 2007 en Emerald: Law, R., Leung, K., & Wong, J. (2004). The impact of the internet on travel agencies. International Journal of Contemporary Hospitality Management,16 (2), Recuperado el 20 de octubre del 2007 en Emerald DOI: /
8 Leong, C.-C. (2001). Marketing practices and internet marketing: a study of hotels in Singapore. Journal of Vacation Marketing, 7 (2), Recuperado el 27 de agosto del 2007 en Sage Publications: O Connor, P. (2007). Online consumer privacy: an analysis of hotel company behavior. Cornell Hotel and Restaurant Administration Quarterly, 48 (2), Recuperado el 27 de septiembre del 2007 en Sage Publications: Pearce, D. G., & Schott, C. (2005). Tourism distribution channels: the visitor s perspective. Journal of Travel Research, 44, Recuperado el 27 de agosto del 2007 en Sage Publications: Poria, Y., & Gvili, Y. (2006). Heritage site websites content: the need for versatility. Journal of Hospitality and Leisure Marketing, 15 (2), Sabre Holdings. (2007). Travelocity. Recuperado el 22 de agosto de 2007, de 58
9 Suárez, Á. L., Díaz, M. A., & Vázquez, C. R. (2007). Relationship marketing and information and communication technologies; analysis of retail travel agencies. Journal of Travel Research, 45 (4), Recuperado el 27 de agosto del 2007 en SAGE Publications doi: / The Travel Industry Association of America [TIA] (2004), TIA report measures continued growth in online travel booking. Recuperado 24 de agosto de 2007, de Valhouli, C. (2003). Which travel site is best? Recuperado el 21 de agosto de 2007, de Forbes.com: Weaver, D., & Lawton, L. (2002). Tourism Management (2nd ed.). Australia: Wiley. 59
![1177/0047287507299593 The Travel Industry Association of America [TIA] (2004), TIA report measures continued growth in online travel booking.](/docs-images/48/18598931/images/page_9.jpg "Recuperado 24 de agosto de 2007, de http://www.tia.org/researchpubs/enewsline_september8_2004.html Valhouli, C. (2003). Which travel site is best?")
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Is Your Official State Tourism Website Effective? A Functional Perspective Xu Li Rosen College of Hospitality Management University of Central Florida and Youcheng Wang Rosen College of Hospitality Management
Customer Preferences of Hotel Information on Online Travel Websites in Thailand
Customer Preferences of Hotel Information on Online Travel Websites in Thailand Napaporn Rianthong 1,2, Pattarporn Ak-udom 2, Pim Chatnarongchai 2 and Aussadavut Dumrongsiri 2 Abstract Online hoteling
WARNING: This presentation contains main issues and key questions not all the information that may appear on the test. Mariusz E. SOKOŁOWICZ, Ph. D.
WARNING: This presentation contains main issues and key questions not all the information that may appear on the test Marketing of places LITERATURE 1. Kotler Ph., Armstrong, G., Saunders, J., Wong, V.,
B.Ed. Two Year Programme. F.2: Human Development, Diversity and Learning
B.Ed. Two Year Programme F.2: Human Development, Diversity and Learning Maximum Marks: 100 Vision This course will facilitate an understanding of the processes of development and learning and some of the
The Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market
Phocuswright White Paper The Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market Sponsored by Written by Cathy Schetzina Walsh Researched by Marcello Gasdia This Phocuswright
How Travel Agency Survive in e-business World?
How Travel Agency Survive in e-business World? 85 How Travel Agency Survive in e-business World? Ronnie Cheung, Hong Kong Polytechnic University, Hong Kong, People s Republic of China, csronnie@gmail.com
The application of the theory of Visitor Attractions and its impact on the competitive advantage of the Tourism Sector in Durban, South Africa
Journal of Economics and Behavioral Studies Vol. 5, No. 8, pp. 546-552, Aug 2013 (ISSN: 2220-6140) The application of the theory of Visitor Attractions and its impact on the competitive advantage of the
FACTORS INFLUENCING PURCHASE INTENTION FOR ONLINE TRAVEL PRODUCTS CASE STUDY OF TAIWANESE CONSUMERS
FACTORS INFLUENCING PURCHASE INTENTION FOR ONLINE TRAVEL PRODUCTS CASE STUDY OF TAIWANESE CONSUMERS PEI-JUNG LIN, BSc., MSc. Supervised by: Dr Sheena Westwood and Professor Eleri Jones Thesis submitted
MARKETING MACRO-ENVIRONMENTAL FACTORS: AN OPPORTUNITY FOR OR THREAT TO THE TRAVEL AGENCY BUSINESS ABSTRACT
MARKETING MACRO-ENVIRONMENTAL FACTORS: AN OPPORTUNITY FOR OR THREAT TO THE TRAVEL AGENCY BUSINESS Lorena Bašan, Ph.D., Assistant Professor Faculty of Tourism and Hospitality Management Opatija, Croatia
Shen_han@fudan.edu.cn
Shen_han@fudan.edu.cn Consumer Behavior Destination Marketing Service Marketing Service Mangement Associate Professor Tourism Department Fudan University, Shanghai, China Deputy Secretary General International
Marquette University, Bachelor of Business Administration Major: Finance (1968)
Henry R. Cheeseman Finance and Business Economics (FBE) Los Angeles, California 90089-1427 213.740.6536 EDUCATION Marquette University, Bachelor of Business Administration Major: Finance (1968), MBA Major:
10.3.2 Objectives of the Public Relations Services in German Speaking Market (German, Switzerland and Austria).
THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UTB IN GERMAN SPEAKING MARKETS (GERMANY, AUSTRIA AND SWITZERLAND). 10.3.1 Project
Subject Outlines International Hotel and Resort Management
Subject Outlines International Hotel and Resort Management Accounting Fundamentals Management and Leadership Communication in a Digital Age Sales and Marketing Cross Cultural Studies Food and Beverage
DE 6056 DISTANCE EDUCATION. M.Com. (Marketing) DEGREE EXAMINATION, MAY 2013. MANAGEMENT CONCEPTS. (2005 and 2006 Batch) SECTION A (5 8 = 40 marks)
Ws 17 DE 6056 11 DISTANCE EDUCATION M.Com. (Marketing) DEGREE EXAMINATION, MAY 2013. MANAGEMENT CONCEPTS (2005 and 2006 Batch) Time : Three hours Maximum : 100 marks SECTION A (5 8 = 40 marks) Answer any
Syllabus of the course Analysis of the tourism sector
Syllabus of the course Analysis of the tourism sector I. IDENTIFICATION Course name: Analysis of the tourism sector Code: 10119 Degree: Tourism Degree Academic course: 2015-2016 Type of subject: Compulsory
Barcelona as a Smart City Lessons learned from the evolution of the concept and the influence in the city attractiveness
VIII Conferência Anual do Turismo Madeira Lessons learned from the evolution of the concept and the influence in the city attractiveness Objectives 1 To describe the concept of Smart City and its relation
Evaluating the use of the web for tourism marketing in Hong Kong
University of Wollongong Research Online Faculty of Commerce - Papers (Archive) Faculty of Business 2009 Evaluating the use of the web for tourism marketing in Hong Kong Gregory M. Kerr University of Wollongong,
MARKET SEGMENTATION TARGETING POSITIONING
MARKET SEGMENTATION TARGETING POSITIONING Ch. 8 KOTLER, BOWEN, AND MAKENS. MARKETING FOR HOSPITALITY AND TOURISM. 6E. PEARSON HIGHER EDUCATION. 2014 MARKET SEGMENTATION Dividing a market into distinct
Robert Hayward. Independent Guided Study
MODULE DESCRIPTOR TITLE Hospitality Business Solutions SI MODULE CODE 44-6914-00L/S CREDITS 20 LEVEL 6 JACS CODE 800 SUBJECT GROUP Hospitality DEPARTMET Service Sector Management MODULE LEADER Robert Hayward