DIAGNOSTICLINK 8.02 ORDERING SYSTEM

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1 DIAGNOSTICLINK 8.02 ORDERING SYSTEM Version 1.4 4/27/2015

2 TABLE OF CONTENTS 1 INTRODUCTION Purpose of Ordering System Guide SYSTEM REQUIREMENTS Minimum Requirements ORDER SYSTEM Access the order system Enter SSO ID (single sign on ID) and password Access catalog Add product to shopping cart View Cart If using a Promotion Code Contact Details Enter Credit Card Payment Information Accept Terms And Conditions Product Key (registration key) Add license to existing subscription Upgrade Standard to professional DOWNLOAD FILE Download Button Save File Save File To Desktop INSTALLATION Unzip file Open folder Run setup executable Launch installer Install DiagnosticLink Install DiagnosticLink (cont.) Install DiagnosticLink (cont.) Install DiagnosticLink (cont.) Install DiagnosticLink (cont.) Install legacy tools Install hardware device drivers Upgrading DiagnosticLink Upgrading Steps Page 2 of 20

3 6 SOFTWARE REGISTRATION Register software Server Authentication USB-Link Configuration TRANSFER LICENSE Deauthorize Feature Continue with Deauthorization Connect To Server Deauthorization Completed Login To Order System Download to New Computer HOW TO PURCHASE PROGRAMMING EVENTS purchase programming events (third party customers only) Select subscription (third party customers only) Select programming event count (third party customers only) CONTACTS Getting Help For Ordering Support Call: or or 20 For SSO (single sign on) ID Support Call: or 20 For Diagnostics & Powertrain Support Call: or 20 For Vehicle Diagnostics Support Call: or 20 Page 3 of 20

4 1 INTRODUCTION 1.1 PURPOSE OF ORDERING SYSTEM GUIDE This guide covers DiagnosticLink ordering, download, installation, registration, and license transfer instructions. 2 SYSTEM REQUIREMENTS 2.1 MINIMUM REQUIREMENTS Windows XP SP2, Windows Vista SP2, Windows 7, or Windows8 (32 or 64bit) 2.0 GHz Dual Core Processor or faster 2.0 GB RAM or more 40 GB Hard drive or larger (with 20 GB free) Monitor and graphics card supporting 1024 x 768 resolution and 16-bit color 1 available USB port High Speed or Broadband Internet Connection Nexiq USB-link translator (required for Cascadia) Administrative Rights (for installation) IT security firewall access for TCP port for outgoing and incoming traffic 3 ORDER SYSTEM 3.1 ACCESS THE ORDER SYSTEM To access the order system, please visit: Click Login in upper right corner of page. An SSO (single sign on) ID and password are required to login. If you do not have an SSO ID, use the SSO ID request link at the bottom of page. Page 4 of 20

5 3.2 ENTER SSO ID (SINGLE SIGN ON ID) AND PASSWORD Enter SSO ID and password and click Login Page 5 of 20

6 3.3 ACCESS CATALOG Click Catalog from main tool bar and click Diagnostics Software. Click Hardware/Accessories for Interface Device and adapter/cable product offerings. 3.4 ADD PRODUCT TO SHOPPING CART To make selection, locate product (DiagnosticLink 8.02 Professional single subscription e.g.) and click Add to shopping cart. If Professional is not available, add Standard Single Subscription. 3.5 VIEW CART Click view cart to review item (if using a promo code, this will display as 2 nd item). 3.6 IF USING A PROMOTION CODE Enter promotion code and click Apply. Total amount will adjust to set amount (in this example the amount is set to $0.00). Click Proceed To Checkout Page 6 of 20

7 3.7 CONTACT DETAILS Enter your contact details (name, address, phone#). It s important to use correct information. Click Use This Address 3.8 ENTER CREDIT CARD PAYMENT INFORMATION Enter payment details and billing address and click Pay By Credit Card or select Purchase Order (See Snap-On requirements) Page 7 of 20

8 3.9 ACCEPT TERMS AND CONDITIONS Accept terms and conditions and end user license agreement. Click Place Order Page 8 of 20

9 3.10 PRODUCT KEY (REGISTRATION KEY) Product key will be displayed in order details section upon completion of order transaction. An will also be automatically sent with Product key (registration key). The key will be required to register software ADD LICENSE TO EXISTING SUBSCRIPTION To add additional license(s) to an existing subscription, go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon. Click Buy More Licenses and follow instructions to complete transaction UPGRADE STANDARD TO PROFESSIONAL To upgrade current Standard subscription to Professional, Login to order system with SSO ID and password. Go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon. Page 9 of 20

10 Click Upgrade to DLPROSW001 and click the next button and follow instructions to complete transaction. 4 DOWNLOAD FILE 4.1 DOWNLOAD BUTTON Click the download button under the Product Related Links section. 4.2 SAVE FILE Click Save or Save as to save file to desktop. (Download time varies depending on internet connection speed) Page 10 of 20

11 4.3 SAVE FILE TO DESKTOP Select Desktop for the Save As location and click Save. 5 INSTALLATION 5.1 UNZIP FILE Double-click the zip file DiagnosticLink_8_02.zip to unzip. Page 11 of 20

12 5.2 OPEN FOLDER Once folder has been unpacked / unzipped, open folder. 5.3 RUN SETUP EXECUTABLE Double-click Setup.exe to launch DiagnosticLink installer. 5.4 LAUNCH INSTALLER Click Ok to continue. Page 12 of 20

13 5.5 INSTALL DIAGNOSTICLINK Click Next to continue and follow Setup Wizard instructions. 5.6 INSTALL DIAGNOSTICLINK (CONT.) Accept terms and conditions to continue and click Next. Page 13 of 20

14 5.7 INSTALL DIAGNOSTICLINK (CONT.) Click Install 5.8 INSTALL DIAGNOSTICLINK (CONT.) Click Finish Page 14 of 20

15 5.9 INSTALL DIAGNOSTICLINK (CONT.) Click Ok 5.10 INSTALL LEGACY TOOLS Legacy tools DDDL 6.50 and DRS 6.28 will install next. Follow setup wizard to install software accepting all default values. (Access to DRS is limited to affiliate organizations) INSTALL HARDWARE DEVICE DRIVERS Device Drivers are not included with this product installation. If you haven t previously installed device drivers for your interface hardware, you will be required to do so to establish a connection. (E.g. if you own a Nexiq USB-Link2 device, please OEM web site to download latest drivers) UPGRADING DIAGNOSTICLINK To upgrade from a previous software version (e.g. DiagnosticLink 8.01) to a current software version (e.g. DiagnosticLink 8.02), first uninstall previous version from Control Panel s Add Remove Programs. This step is important as it ensures that all older fuel map files are cleaned up and replaced with newer files. NOTE: If you have a current active subscription (E.g. DiagnosticLink 8.0), you can download the newer available software version (E.g. DiagnosticLink 8.02) AT NO COST UPGRADING STEPS Once previous version has been uninstalled, sign on to order system and navigate to My Accounts, My Organization, and Subscriptions. Click on eyeglass icon of registration code desired and click the Download Button to download and install current version of DiagnosticLink. Page 15 of 20

16 6 SOFTWARE REGISTRATION 6.1 REGISTER SOFTWARE Open DiagnosticLink. Enter Registration Key provided at the time of check out (see step 3.10). An optional text field has been provided to allow user to enter computer description (e.g. Service Bay3 Dell Laptop or Marks Parts Counter PC). Once information has been entered, click register. 6.2 SERVER AUTHENTICATION Enter SSO ID and Password when prompted. Click Ok 6.3 USB-LINK CONFIGURATION Click Tools, Options, Connections, and select SID Configuration. Select USB- Link (if using a Nexiq USB Link interface) and click OK. If using a different Page 16 of 20

17 interface box, install driver for the device and select the appropriate interface option and click OK. Close DiagnosticLink. 7 TRANSFER LICENSE 7.1 DEAUTHORIZE FEATURE To transfer license from one computer to another, open DiagnosticLink on the computer you would like to transfer the license from. Click Tools, Options, Server, and click Deauthorize. Please note: If the old computer is not available (broken, lost, or stolen e.g.), Please contact the Customer Support Center to deauthorize old computer. Page 17 of 20

18 7.2 CONTINUE WITH DEAUTHORIZATION Click OK 7.3 CONNECT TO SERVER Enter Single Sign On ID and password when prompted. Click OK and follow instructions. 7.4 DEAUTHORIZATION COMPLETED Once deauthorization has completed via server connection, the software registration screen will be displayed. Click Exit. Page 18 of 20

19 7.5 LOGIN TO ORDER SYSTEM Log on to the order system. Click My Account, My Organization, and Subscriptions. Locate the product key to transfer and click view details (the eyeglass icon). 7.6 DOWNLOAD TO NEW COMPUTER Click the DiagnosticLink 8 Download button to install and register on new computer. 8 HOW TO PURCHASE PROGRAMMING EVENTS 8.1 PURCHASE PROGRAMMING EVENTS (THIRD PARTY CUSTOMERS ONLY) If a third party customer purchased DiagnosticLink Professional, and would like to program truck controllers, they must purchase program events. To purchase programming events, log into the order system and navigate to My Accounts, My Organization, and Subscriptions: Page 19 of 20

20 8.2 SELECT SUBSCRIPTION (THIRD PARTY CUSTOMERS ONLY) Click on the eyeglass icon 8.3 SELECT PROGRAMMING EVENT COUNT (THIRD PARTY CUSTOMERS ONLY) Click Buy More Reprogramming Events and select the desired quantity and add to shopping cart. Complete the checkout process 9 CONTACTS GETTING HELP For Ordering Support Call: or or For SSO (single sign on) ID Support Call: or For Diagnostics & Powertrain Support Call: or For Vehicle Diagnostics Support Call: or Page 20 of 20

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