Rack Facts. Leadership and Award Facts. Partnership Facts
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1 Leadership and Award Facts 1. Rackspace was voted to have the best customer focus in the 2008 National Business Awards 2. Rackspace was voted in the top 10 in Europe for customer focus in the European Business Awards 3. In 2009 Rackspace won the Laureate Award for being in the top 50 best places to work in the UK for 5 years running ( ) by the Financial Times and Best Place to Work Institute 4. Rackspace received Two Star status for an outstanding place to work, in the Sunday Times 100 Best Small Companies category in 2007 and Mid Sized Companies category in 2008 award, reaching 24 th Best Place to Work in Rackspace was the top IT services company to work for in the 2008 Best Place to Work Awards 6. Rackspace received the Microsoft Hosting Partner of the Year Award in 2003, 2005 and again in Rackspace was recognised by Unisys as the top service organisation in the UK in Rackspace won the Linux Format Magazine Readers Choice Award in 2005 for best ISP/Host 9. The annual Rackspace SAS70 Type II audit ensures that all controls relating to security, change management, service delivery, and support services remain world class. Partnership Facts 10. Rackspace has more Red Hat Engineers than any other hosting company in the world 11. Rackspace has the highest RHCE pass rate of any company in any industry, world wide 12. Rackspace is Microsoft Gold Certified, providing recognition of our high quality delivery of solutions built on Microsoft technology and framework 13. Rackspace is the only MySQL certified hosting partner in the world % of all Certified MySQL DBAs in the UK work for Rackspace 15. Rackspace was Red Hat s first Premier Hosting Partner in Europe 16. Rackspace was the first JBoss certified hosting partner 17. Rackspace offer Dell Servers for Intel and HP Servers for AMD processors to give our customers even greater choice for super resilient Servers
2 Financial Facts 18. Rackspace has grown from 100 to over 10,000 servers in 7 years in EMEA 19. Rackspace has tripled in size from 2005 to Rackspace grew its hosting customer base by 22% in 2008 Facility Facts 21. Rackspace has 74,000 sq ft of Data Centre space available in London 22. Our London Data Centre facilities have 28 Gb/s aggregate IP transit available 23. Rackspace has 7 data centres across 3 continents Europe, Asia and America 24. Rackspace has built a data centre based on power efficient technology and renewable fuel sources making it environmentally friendly 25. Rackspace Network Utilisation runs at approximately 20% and we will never let it go above 30% 26. There are 3 levels of security in the data centre onsite security personnel, biometric security scanners and pass card access system 27. On average, Rackspace put a server online every 29 minutes! Customer Facts % of our customers would recommend us % of our business is generated through word of mouth 30. Rackspace is the UK s most referred Managed Hosting provider % of our customers host mission critical systems 32. 2% of encrypted transaction sites are on Rackspace networks 33. Over 50% of the NMA top 100 media agencies choose to partner with Rackspace. 34. In 2008 Netcraft found that Rackspace hosts the largest proportion of the busiest sites in the UK 35. Rackspace has the highest customer satisfaction rates in the Industry with a recent survey showing Rackspace having a net promoter score of + 44% compared to the Industry average of - 23% 36. Rackspace Customers are questioned every 3 months to check they are happy and find out if there are any improvements that should be made.
3 37. More new media agencies in the UK choose Rackspace than any other Managed Hosting Company 38. Rackspace EMEA serves customers from 80 different countries! 39. Rackspace hosts 46,000 servers worldwide % of customers have made a repeat purchase % of customers are on a 6 month contract or longer 42. Rackspace EMEA handle nearly 6,000 transactions per month from our customer base 43. In 2008, Rackspace servers in the UK pushed a total of 8.7 Petabytes of traffic to the internet. Fanatical Support Facts 44. When a host guarantees you 99.9% uptime, they are promising you 44 minutes of downtime. We guarantee you 100% network uptime 45. No answer-phones, no voic s, no forwarding, no press 1 to be taken seriously press 2 to be sent to the completely wrong dept press 3 to commit suicide 46. Fanatical Support starts from your first interaction 47. Every server at Rackspace is custom built to your own specification 48. Rackspace offers Fanatical Support 24/7/365 days of the year 49. World s most fattening home-made chocolate cake offered to all visitors. (recipe withheld) languages spoken fluently at Rackspace 51. Rackers nominate an employee once a month who will be recognised as Fanatic of the month by wearing a strait jacket % of our resources go directly into providing Fanatical Support 53. Every employee at Rackspace knows what the 5 star greeting is 54. In 2008 Rackspace handled over 50,000 support calls answered by a real person within an average time of 6 seconds 55. All servers are built within an average of 7 hours 56. Rackspace has developed and delivers its own unique PrevenTier anti-ddos technology (98% DDoS mitigation) % of EMEA transactions are error free % of customers in 2006 rated support tickets as good of which 68% rated them Fanatical!
4 59. Employees are encouraged to submit ideas for improvement through The Bulb, these ideas are displayed and tracked on a board for all to see. The best idea in each month and quarter wins Average data centre ticket response time is 60 seconds 61. Average data centre ticket resolution time is 19 minutes 62. In 2008 Rackspace support handled nearly 150,000 support tickets 63. Rackspace plants a tree for every server sold (from October 2006) Employee Motivation Facts 64. Every Rackspace employee has an extra day s holiday on their birthday 65. Free Starbucks coffee for all visitors and staff 66. Rackspace offers free Gym membership to all employees 67. Rackspace provides free food once a month to all employees 68. Rackspace provides free refreshments including breakfast everyday for all employees for a fanatical start to the day 69. The average age within Rackspace is 30 years old 70. Employees wear Hawaiian Shirts to celebrate pay day 71. Employees get gift vouchers when they are recognised by customers for outstanding customer service 72. Rackspace has a yearly bring your child to work day 73. Committed coffee offers to provide 115% more caffeine in our coffee than regular brands to keep staff awake on the nightshift 74. Sales executives ring a bell every time a sale is made 75. Birthday cards are sent to employees, signed by team members 76. Every new starter receives a welcome card, signed by team members 77. Monthly dress up smart days 78. Half yearly employee happy checks 79. Discounted massages are available every month for employees 80. Employees are encouraged to go ahead and implement new ideas costing under Subsidised dental scheme for all employees 82. Flexible Working hours are available for all our staff 83. Rackspace benefits equate to more than 500 per month per employee 84. If you refer a prospect to Rackspace and they join you get a referral fee 85. The Fanatic of the quarter gets a weekend away in Europe
5 86. Free private health insurance for all employees 87. Rackspace has a wall of fame with quotes from delighted customers about employees 88. Rackspace has a games area where there is a Sega rally, Nintendo Wii, table football, darts and table tennis 89. New employee lunch once a month so find new ideas to make the company better 90. Rackspace has an online benefits scheme enabling Rackers to customise which benefits suit their lifestyle 91. Rackspace University looks after all our training needs and the induction of new starters Miscellaneous Facts 92. Rackspace currently manages over 500,000 domain names and continues to add approximately 50,000 more every month % of all employees have Learner and Achiever strengths 94. Rackspace employs people from 5 continents 95. Rackspace has an active charity group, raising money for different charities each year (For Cystic Fibrosis in 2004 we made 4k; for Dr Grahams Holmes we made 5k in 2005; for Global Angels we made 6,500k in 2006/7) 96. Rackspace Europe hires at least 15 new Rackers a month
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