Lights of Love. raises more than $5,000 for Pediatric Emergency Room. Nash Health Care s Quarterly News Magazine Volume 23, Number 4, 2012

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1 Nash Health Care s Quarterly News Magazine Volume 23, Number 4, 2012 Volunteer Auxiliary member Jackie Ward (far right) welcomes participants to the 9th annual Lights of Love event. With her are Nash Health Care President and CEO Larry Chewning (far left) and Chaplain Betty Daniel (center). Lights of Love raises more than $5,000 for Pediatric Emergency Room

2 Lights of Love raises more than $5,000 for Pediatric Emergency Room Larry Chewning, president and CEO of Nash Health Care, reads the names of those honored at the ninth annual Lights of Love ceremony. Attendees were treated to a performance by the children s choir of West Edgecombe Baptist Church. The Lights of Love trees will be on display in the hospital lobby throughout the holiday season. 2 NHC Newsline Volume 23, Number 4, 2012 While it may be cliché to say that all the darkness in the world cannot put out one single light, this does not make it less true. The glow of generosity and hope shone brightly on a dark, chilly evening in November during the 9th annual Lights of Love celebration, led by the Nash Health Care Volunteer Auxiliary. The event raised more than $5,000 toward the new Pediatric Emergency Room, which is currently under construction on the campus of Nash Health Care. Upon its completion in 2014, it will make Nash Health Care one of eight hospitals in North Carolina to have an emergency room specially designed to treat children. For $5, a light could be purchased in honor or memory of someone and placed on the Christmas trees in the lobby of Nash Health Care. The names of those honored were recorded in a Book of Remembrance which, along with the trees, will be on display throughout the holiday season. An estimated 1,200 lights were sold. This is not meant to be a sad occasion. This is meant to honor those who have brought so much joy into our lives and to thank you for your support that will help area children for generations to come, said Jackie Ward of the Nash Health Care Volunteer Auxiliary, who led the Lights of Love project. During the ceremony, names were read aloud from the Book of Remembrance, and attendees were treated to a performance by the children s choir of West Edgecombe Baptist Church. The Nash Health Care Volunteer Auxiliary has pledged to raise $75,000 over the course of five years for the Pediatric Emergency Room. The Pediatric Emergency Room is a part of a major expansion of the hospital campus. This expansion includes a new Nash Heart Center and new Emergency Room. The project is scheduled for completion in late NHC Newsline Volume 23, Number 4,

3 Employees signed a construction beam that was lifted into place at the highest point of the Emergency Department /Nash Heart Center construction project. Topping Out Ceremony Marks Progress of New Emergency Department, Heart Center A construction worker waves as a beam signed by construction workers and hospital employees is eased into place as a part of a topping out ceremony for the new construction projects at Nash Health Care. As per tradition, the topping out beam has an evergreen tree and a flag secured to it. Larry Chewning, president and CEO of Nash Health Care, commends construction workers from Rodgers Builders and the work of Wilkerson Associates Architects during a topping out ceremony for the new Emergency Department / Nash Heart Center/ Pediatric Emergency Department on the campus of Nash Health Care. Representatives from Rodgers Builders and Nash Health Care participated in a topping out ceremony celebrating the construction progress on the New Emergency Department / Nash Heart Center / Pediatric Emergency Department. Officials from Rodgers Builders praised employees for their dedication to efficiency and safety, and Larry Chewning, CEO of Nash Health Care, remarked that the construction of the new facility will provide extensive benefits to the community. A topping out ceremony is performed when builders reach the highest point of a construction project. This is celebrated by placing an evergreen tree, and sometimes a flag, on top of a beam which is hoisted to the highest point. The ceremony has its roots in ancient European traditions that were brought over to the United States by skilled immigrant craftsmen. The beam hoisted into place featured not only the signatures of construction workers, but the signatures of Nash Health Care employees. The builder for the project is Rodgers Builders. The architect is Wilkerson and Associates Architects. The project is scheduled for completion in "This is a great day in the history of Nash Health Care," said CEO Larry Chewning. "This is a day to honor our craft workers, and we also celebrate the fact that our expansion will help us continue to serve our community so people will not have to leave home for health care." Chewning cited several statistics that emphasized the magnitude of this accomplishment. Since the project began: More than 30,000 cubic yards of earth have been moved 29 tons of rebar have been used 7,000 linear feet of curb and gutter work have been completed 1,000 tons of steel have been used We are proud of the opportunities this new Emergency Department will give us to take care of adults and children. There will be new monitoring equipment and much more capacity, Chewning said, referring to the current Emergency Department, which is frequently at or above capacity. But the most important thing will not change that is our people. We have the absolute best people working as a team in our health care system. This includes the doctors, nurses and all the support people who make this possible. Nash Health Care is undergoing the largest expansion in the facility s history by building a new Emergency Department, a new heart center, and a Pediatric Emergency Department. The hospital s current Emergency Department which was originally designed to accommodate around 40,000 patients a year is over capacity. Most recent estimates indicate that 65,000 patients are treated annually at the Emergency Department. The new Emergency Department will not only help the hospital meet this demand for services, but it will be complemented by a specially designed Pediatric Emergency Department. This means that Nash Health Care will be one of eight out of 130 hospitals in North Carolina with a dedicated area for pediatric patients. The Nash Heart Center will also move into the new facility, which will be located on the second floor of the building. The heart center will continue to offer not only heart catheterizations but interventional cardiology procedures, such as stent placements. This is instrumental in our progress toward being a true regional medical center, Chewning said. As our population continues to age, the need for cardiology services has also increased. We could not offer these expanded services without cooperation from Boice-Willis Clinic and the Eastern Carolina Heart Center in Greenville. Chewning emphasized that because heart disease affects so many local residents, Nash Health Care did not want to wait until the new heart center was completed to offer these expanded services. Last year, the Nash Heart Center did more than 300 invasive cardiology procedures and the number of cardiac catheterizations doubled meaning residents are able to find the state-of-the-art care they need closer to home. For more information on the latest updates and construction progress, please visit the Nash Health Care website at 1. Some of the employees who attended the topping out event included members of the cardiac cath lab team (from left to right, front row) Jenny Matthews, RN; Jessica Bone, RT; Ashley Kelly, RT; (back row) Mollie Page, RT; Juliana Moore, RT; Scott Davenport, RT; Hady Brysz, RT; Amanda Ferrell, RN; and Kelly Lester, RT. 2. Nash Health Care employees (left to right) Wanda Sohn, Frances Pope, Karen Joyner, Gina Champion, Allison Manning-Williams, Lisa Lambros and Marlene Everette, are all smiles at the topping out ceremony as they await the completion of a larger Emergency Department NHC Newsline Volume 23, Number 4, 2012 NHC Newsline Volume 23, Number 4,

4 Nash Breast Care Center Designated Center of Excellence A m e r i c a n C o l l e g e o f R a d i o l o g y g r a n t s h o n o r The Nash Breast Care Center has been designated a Breast Imaging Center of Excellence by the American College of Radiology (ACR). The ACR recognizes breast imaging centers across the country that have earned accreditation in mammography, stereotactic breast biopsy, and breast ultrasound (including ultrasoundguided breast biopsy). The Nash Breast Care Center, located on the campus of Nash Health Care, offers extensive breast care services, including screening mammograms, at one location. The center has a support team for patients that consists of registration personnel, radiologists, mammography technologists, ultrasound technologists, surgeons, RNs and more. The ACR designation was the result of intensive peer-review evaluations conducted by board-certified physicians and medical physicists who are experts in the field. Imaging Centers of Excellence are facilities that have achieved high practice standards in image quality, personnel qualifications, facility equipment, quality control procedures, and quality assurance programs. This designation means that our patients can be assured that the Breast Care Center is offering quality care that is compassionate, technologically advanced, and adhering to the highest quality standards, said Leslie Hall, chief nursing officer of Nash Health Care. The ACR is a national, professional organization serving more than 34,000 diagnostic/interventional radiologists, radiation oncologists, nuclear medicine physicians, and medical physicists with programs focusing on the practice of medical imaging and radiation oncology and the delivery of comprehensive health care services. Services offered at the Nash Breast Care Center include digital mammography and high-definition ultrasound. P e r i o p e r a t i v e N u r s i n g W e e k O p e n H o u s e 1. Dale Harper, RN CNOR, and students from Southern Nash High School. 2. Julie Lawler directs a student as she test drives laparoscopic technology. 3. Students were able to try their hand at the da Vinci surgical robot through a training program. 4. Laurie Murphy, RN, CNOR, shows students the instruments used for joint replacement. 5. Harper shows students surgical instruments It s hard to keep track of the latest fashion trends. One glance at a high school year book demonstrates that the coolest colors and accessories can change dramatically from year to year. But one Saturday, the most popular style was a green scrub suit when local high school students traded their blue jeans for OR attire during a Perioperative Nursing Week Open House held at the Mayo Surgery Pavilion. The purpose of the program was to provide allied health care students from local schools with the opportunity to go behind the red line in other words, to get a rare chance to look at the operating rooms and learn about the job of a perioperative nurse in detail. Students were shown how nurses prepare surgical equipment, the different types of surgical tools, the importance of the sterile field and infection prevention techniques, and they even had a chance to complete some virtual training exercises with the da Vinci Surgical robot. We wanted to do something different for perioperative nursing week something that would benefit the community and provide an opportunity for some of these outstanding allied health science students, said Lisa Lambros, executive director of Perioperative Services. The team here has just done an outstanding job of providing information and education to these students. I am so impressed by the hard work and dedication demonstrated. Debby May, a perioperative nurse, 3. frequently speaks to local allied health science students at area high schools. The open house experience developed from this collaborative relationship. About 40 high school students from area schools participated in the event. These allied health students will have a chance to take the CNA test in January, and having a chance to look behind the scenes at the advanced technology was an important educational opportunity. I think it s important to see the things we ve been hearing about in class, said Allie Brown, a student at Nash Central High School. 6 NHC Newsline Volume 23, Number 4, 2012 NHC Newsline Volume 23, Number 4,

5 Funny lady and Christian comedian Renea Henderson entertains chaplains as her alter ego, Ima Klutz. Here, Ima has a conversation with attendee Zoe Mitchell. Nash Health Care Chaplains Richard Joyner (far left) and Shirley McFarlin (far right), present adjunct chaplains Sallie Imke (second from left) and Mark Dickens (second from right), awards for their number of volunteer hours. Imke had the greatest number of hours for 2012, volunteering 887 hours in Dickens had the greatest number of cumulative service hours: 4,053 and one-half hours. 8 NHC Newsline Volume 23, Number 4, 2012 Volunteer Chaplains Honored at Pastoral Care Banquet We can never fully appreciate what they do for us and the community. Jeff Hedgepeth, director of marketing and public relations More than 65 local area chaplains were honored recently at a Pastoral Care Appreciation Banquet recognizing their volunteer work with Nash Health Care. These volunteer adjunct chaplains contributed 8,227 hours of service to the hospital in Two chaplains Sallie Imke and Mark Dickens received a special award for having the most annual and cumulative hours, respectively. Chaplains do a job that most people cannot do; whenever they are paged, these volunteers do not know what kind of situation they are walking into, said Jeff Hedgepeth, director of marketing and public relations, who oversees the Pastoral Care Department at Nash Health Care. They do this because they have a heart for those who are hurting, because they have a servant s heart. We can never fully appreciate what they do for us and the community. Chaplains at Nash Health Care provide spiritual support and comfort to patients and families from a variety of different backgrounds. Hospital chaplains also respond to several medical codes in the hospital and strive to help not only patients, but employees and volunteers as well. At Nash General Hospital, a member of the chaplaincy staff or an adjunct chaplain is available 24/7, and may be paged if needed after business hours. The following members of the adjunct chaplaincy staff at Nash Health Care were honored at a recent Pastoral Care Appreciation Banquet. Their years of service are also listed: First Year Delores Batts, Morning Star Disciples Of Christ Ann Bonham, Grace Covenant Cliff Bonham, Grace Covenant Blondelle Cherry-Jones, Higher Calling World Outreach Ministries Marietta Craft, Church On The Rise Tanica Hammonds, Higher Calling World Outreach Ministries Sandra Joyner, St. Paul Church Of God In Christ Jackie Mcrae, St. Paul Baptist Church Randall Mills, Proctor s Chapel Baptist Church Bernard Richardson, Mount Bethel Baptist Church Ray Vick, Tabernacle Of Praise Thomas Walker, Ebenezer Baptist Church David West, Sharpsburg Church Of God Second Year Francena Simpkins-Crockett, Englewood Baptist Church Joyce Bulluck Ricks, Conetoe Baptist Church Antoinette Harrison, Church On The Rock Angela Jones, St. Luke Missionary Baptist Church Lorenzo Jones, First Calvary Baptist Church Claudette Moore, Unity Of Faith Sheila Simms, First Pentecostal Church Of Deliverance Mary Hinton, St. Luke Baptist Church Third Year Glen Williams, Saint Jude Church Carolyn Williams, Saint Jude Church James Mcfarlin, Ray Of Hope Christian Center Fourth Year Mary A. Vick, Tabernacle Of Praise Horatio Pittman Dennis Jones, St. Paul Missionary Baptist Church Fifth Year Sallie and Christopher Imke, Grace Covenant Church Ora B. Mercer, Light Of Peace Baptist Church Minnie Baker, Mount Gideon Ministries Ella Boone, Contending For The Faith Church Sixth Year Warren Sherrod, North End Baptist Church Macarthur Mitchell, Saint Stephen Missionary Baptist Church Earline Epps, Word Tabernacle Betty Daniel, Word Tabernacle Michael Crenshaw, Jr., Tabernacle Of Victory & Deliverance Worship Center Seventh Year Christine Perry, Lifeline Christian Center Deneen Glasco, Englewood Baptist Church Eighth Year Pat Marks, Mt. Zion Christian Church Fred Worrells, Baptist Tabernacle Ninth Year Joyce Lloyd, Church Of God Of Deliverance Larry Ayscue, Alert Pentecostal Holiness Church Eleventh Year Gregory Daniels, Higher Calling Outreach Ministry Jimmy Parker, William Chapel Baptist Church Twelfth Year Chris Williams, Mount Vernon Baptist Milton Batts, Bethlehem Missionary Baptist Church Thirteenth Year Leonard Thompson, Hickory View Baptist Church Fourteenth Year Mark Dickens, Holy Ghost Power Of Deliverance Fifteenth Year Emanual Shell, Open Door Ministry Of Faith Twenty-First Year Wayne Hines, Bunn Chapel Baptist Church Town Hall Meetings provide timely updates for employees Nash Health Care s leaders presented the latest information on developments in the health care system to packed auditoriums of employees during the latest series of Town Hall meetings. The Town Hall meetings provide employees with a chance to not only learn about the latest hospital events and projects, but to ask questions of senior leadership. Construction updates Nash Health Care continues progress on the new Emergency Department and Nash Heart Center. Imaging equipment selection has been finalized and the current emergency department is working on a new patient flow process with implementation in the current location when possible. Furniture and patient monitoring equipment selections will be finalized soon. In addition, two ground floor renovations at Nash General Hospital for Communications, Employee Health and Security areas are scheduled to be finished in early Diversity Council Because a diverse workforce contributes to quality health care, Nash Health Care has established a Diversity Council to identify opportunities and methods to improve patient satisfaction in diverse populations. This will include engaging front-line employees in the analysis of survey data to identify and promote opportunities to improve employee satisfaction. The council will also assist in enhancing leadership effectiveness related to management of diverse employee population groups and assist in the planning and evaluation of a community health needs assessment. Diversity Council members include: Cam Blalock: Co-Chair Tracey Dickerson: Co-Chair Jay Streater: Co-Chair Katie Davison: HR Tammy Dreyfus: Quality Harriet Harris RN: Nursing Administration Lorne Whitehead: Dialysis Carmelita Williams: ED Chassidy Cunningham: CPSU Charice Rosser: CPH Yetunde Bandele: NDH Rehab Dorothy Sollman: Medicine Tekelia Styles: CPH Christopher Shane Miller: CPH Shirley McFarlin: Chaplain Audrey McCarthy: Volunteer Tyechia Britt: CPSU Tonygia Lynch: Care Management Meera Kelley, M.D. NHC Newsline Volume 23, Number 4,

6 P u r s u i t o f E x c e l l e n c e Fore our patients and visitors Howard Tang, a member of the Nash Health Care Volunteer Auxiliary, introduces the latest member of the volunteer team: a golf cart. The auxiliary will be using the cart as a part of its shuttle service to help patients and visitors navigate the Nash Health Care campus. If a patient or visitor needs a ride to the parking lot or to Nash Day Hospital or another location, employees should call the discharge desk at 8110 and let the volunteer know where to meet the person who has requested the ride. The discharge desk will relay the information to the golf cart driver via radio. The shuttle service operates Monday Friday from 9 a.m. until 4 p.m. The following volunteers will be driving the cart on various days: Pat Grizer Jack Karshner Terri Robidoux Chuck Watson Deborah Hill Howard Tang Kemp Phillips John Chicoine Gary Matthews For more information, contact the Volunteer Services Department at A Higher Standard Carnival games, food and education combined into a successful production at the latest Standards Fair, held in the Nash Health Care cafeteria. The Standards Fair was a part of the health care system s Pursuit of Excellence, a program that reinforces the importance of providing superior quality health care and outstanding customer service. Wanda Sohn (right) and Ginny Vick (left) provide attendees information on appearance standards, while Luke Heuts (at right) prepares to play a Family Feud type game focusing on the Standards of Performance. For more information on the Pursuit of Excellence, visit the intranet at nhcsi and click on the corresponding tab. Nash Health Care Volunteer Auxiliary members Dina Tang (left) and Howard Tang (right), assist Jeff Hedgepeth, the director of marketing and public relations (center) at the hospital s display booth at the annual Rocky Mount Area Chamber of Commerce s Business Expo. 10 NHC Newsline Volume 23, Number 4, 2012 NHC Newsline Volume 23, Number 4,

7 Nash Health CareWelcomes These New Employees Shamar Cherry Cook, Food & Nutrition Svcs Brianna Cone NAI, CPSU Blair Creekmore RN, Mother Baby Unit Sharon Crestetto Pharmacist Clairice Dale PCTI, ECC Ronald Edwards Guard, Security Tamara Ferguson NAII, Gen Surgery Sandra Goodeve CRNA, Anesthesia Ella Alston Dietary Aide, Food & Nut. Svcs Sharon Arrington Area Tech, EVS Amanda Green Pharmacy Tech, Pharm. Tiffany Harrington RN, CPSU Renee Harris PCTII, ECC Jennifer Henderson NAI, CPSU Robert Hill Electrician, Plant Svcs Jake Hines RN, Heart Center Chidinma Ifegwu RN, Psy Svcs Michael Johnson Area Tech, EVS Volunteers donate stuffed animals to ER Program helps young patients cope with trauma Julia Baker Purchasing Tech., PURCH Pat Barber RN, Psy Svcs Melissa Jones RN, Psy Svcs Lisa King CRNA, NDH ANES Deborah Kline FIN Sys Mgr, IS Alicja Korbecka RN, CPSU Sarah Massey RN, Gen Surgery David McLain RN, CPSU Daniel Merrell Director, Surg. Svcs. Christal Modica Surg Tech I, Surg Svcs Jackie Ward (left), member of the Nash Health Care Volunteer Auxiliary, presents stuffed animals to Cindy Worthy (center), Emergency Department director and Joddy Amerson (right), Emergency Department quality nurse clinician. The stuffed animals will be given to children who have to be taken to the emergency room. According to Worthy, the colorful and cuddly animals go a long way toward helping relieve the anxiety of the department s youngest patients. For more information on the Nash Health Care Volunteer Auxiliary or to learn more about volunteer opportunities, please visit the website Sandra Barnes Area Tech, EVS Sherrita Barnes Polysomnography Amber Moore Women's Ctr Heather Peaden Histo Tech, Lab Svcs April Perry Phlebotomist, Lab Amber Prevatte EKG Tech, Cardiac Svcs Lawanda Pulley RN, ECC Cody Richardson Supervisor,, Food Svcs Stephanie Rives PCT I, CPSU Ann Skulskie Echocardiographer, Cardio Donation for CCU Members of the Union View OFW Baptist Church in Bailey, NC, donated supplies of food, reading material, and other items to be used in the waiting room by visitors waiting to visit their loved ones. Pictured, from left are: Nash Health Care Volunteer Auxiliary member Barry Gimbert; Linda Braswell and Doris Finch from Union View OFW Baptist Church, and Sharon Brantley and Retha Farmer of the Nash Health Care Volunteer Auxiliary. Cheryl Blackley CT-MRI Tech, Imaging Svcs Joe Caughlan CRNA, Nurse Anesthetist Jason Boyd Dietary Aide, Food Svcs Melissa Chapman Sec-MT, ECC Jackie Smith Area Tech, EVS Delphine Wiggins Soc Worker, Cancer Trmt. Ronnie Smitherman Asst Director, EVS Tina Wilson RN, Women s Center Jack Tew Surgical Coordinator, NDH- OR Kathy Vick Tumor Clerk, Cancer Ctr Lakeithia Vaughan NAII, Gen Surgery Brandi Vincent RN, ECC Carlyn Wall RN, CPSU Amanda Ward RN, ECC June Wheeler RN, Psy. Svcs Additional employees will be featured in the next edition of Newsline. Velena Whitaker NAII, Gen Surgery 12 NHC Newsline Volume 23, Number 4, 2012 NHC Newsline Volume 23, Number 4,

8 Tonygia Lynch: Champion for Lean HealthCare Before Throughout 2012, we have been introducing Lean Health Care concepts throughout our entire organization. We have emphasized that a lean culture focuses on adding value to our patients experiences and eliminating waste. Lean is also about empowering all staff to participate in continuous process improvement by helping to identify what is working well or what is not working well. One of the lean tools we have introduced is 5S (Sort, Set in Order, Shine, Standardize, and Sustain). The goal of 5S is to create a workplace that is stable, consistent, and predictable. This results in improved control, efficiency and visibility. This reduces waste and cost. The end result adds value to the patient s experience by everyone exhibiting ownership through promoting cleanliness hospitalwide. We would like to recognize Tonygia Lynch for her ownership and accountability for her work area using 5S. Tonygia works in our Emergency Department. She decided that the storage room in the Emergency Department needed some work and she chose 5S as her tool for process improvement. As seen in the before and after pictures, she did a great job at Sorting, Setting in Order, and Shining the storage area. Showing this kind of ownership for her work area and using the 5S tool demonstrates the kind of lean culture we want to foster at Nash. This contributes greatly superior service delivery, adds value to both patient and employee experiences, and helps make Nash Health Care the hospital of choice for our community and surrounding areas. 14 NHC Newsline Volume 23, Number 4, 2012 After by: Amy Winham FOCUS ON PEOPLE The nursing administration of Nash Health Care held a congratulatory luncheon for the most recent graduates of the hospital s nurse residency program. Some of the participants were, (front row, left to right) Amanda Massengale, Jamie Hill, Megan Griffin (back row, left to right) Diane Bulluck, Tiffany Harrington, Ashley Murray, Alicja Korbecka, and Leon Smith. Program graduates who are not pictured include: Veronica Ward, Jennifer Mattox, Danielle Neeland, Shameeka Campbell, Kimberly Coholan, Anna Bailey, April Phillips, Charlene Wright, Shannon S. Williams, Carlen Johnson, Amanda Oney, Emily McIlquham, Sydney Williford, Candice Winstead, Maria Chavez, Hannah Carter, Lauren Johnson, Jennifer Davies, Micah Faile, Morgan Miller, Joshua Haun, Christin Bobbitt, Mary Rose, Jennifer Dixon, Prudence Alston-Bullock, Suzanne Schultz, Cierra Sharpe, Tammy Proctor, Adam Daughtridge, Jennifer Adams, Rebecca Miller, Deanna Murphy, Kristina Bradley, Heather Stancil, Kwameshia Hicks, John Haney, Amanda Wells, Jamie Clemmons, Lindsey Jordan, Ebony Shackleford, Ashley Arnesen, Elizabeth Rogers, David McLain, Carlyn Wall, and Sarah Massey. N e w N u r s e G r a d u a t e s Nash Health Care Celebrates Nurse Residency Program Graduates Fifty-six new nurse graduates recently completed the nurse residency program at Nash Health Care. The program provides new nurse graduates with vital, real-world educational experience through residencies in different areas of the hospital, including: critical care, medical-surgical, emergency services, women and children s services, surgical services, rehabilitation services and psychiatric services. Health care is a rapidly changing environment, and new nurse graduates can benefit from this additional experience as they transition to the work environment, said Lee Bailey, BSN, RN, Nash Health Care s nurse liaison. This program provides not only a structured clinical experience under the guidance of a preceptor, but it also allows students to participate in clinical classes relating to pertinent areas and receive biweekly feedback from preceptors. In November, Nash Health Care recognized their 2012 new graduate Nurse Residents with a luncheon sponsored by Nursing Administration. Micah Faile, Morgan Miller Joshua Haun, Christin Bobbitt, Mary Rose, Jennifer Dixon, Prudence Alston-Bullock, Suzanne Schultz, Cierra Sharpe, Tammy Proctor, Adam Daughtridge, Jennifer Adams, Rebecca Miller, Deanna Murphy, Kristina Bradley, Heather Stancil, Kwameshia Hicks, John Haney, Amanda Wells, Jamie Clemmons, Lindsey Jordan, Ebony Shackleford, Ashley Arnesen, Elizabeth Rogers, David McLain, Carlyn Wall and Sarah Massey. Evans selected for ECU poster presentation Guyla Evans, senior clinical systems analyst at Nash Health Care, was selected to present two of her poster proposals at the first Health Informatics Symposium at East Carolina University (ECU). Evans is working toward her PhD in technical and professional discourse at ECU. Evans s posters dealt with variations between different electronic medical records software and how they affect the way patient history is recorded. One poster focused on comparing physician documentation across different electronic medical record systems, considering how these systems represent information in the new patient-centered record. Patient-centered records, the result of recent health care legislation, are meant to help ensure patient questions and concerns are addressed, instead of only cataloguing a course of treatment for a disease. The second poster focused on the data conversion processes used when migrating from one electronic medical record system to another. Originally from Ayden, North Carolina, Evans is a longtime resident of Tarboro. She received both her bachelor s degree in medical technology and her master s degree in adult education from East Carolina University. She has worked for Nash Health Care for 27 years, serving as a laboratory supervisor and as an analyst in the information systems department of the hospital. Vierheller selected for presentation, publication Caroline C. Vierheller, MSN, RN, a quality data specialist in the Emergency Department of Nash Health Care, recently had three of her proposals accepted for a poster presentation at the NC Organization of Nurse Leaders conference in Wilmington. In addition, an article by Vierheller is scheduled to be published in The Journal of Emergency Nursing. Vierheller, of Nashville, earned her associate s degree in nursing from Nash Community College, her bachelor s degree in communications from East Carolina University, and her master s degree in nursing from the University of Phoenix. She is currently working toward her master s degree in health care administration with a focus on informatics. Vierheller s presentations deal with improving treatment methods for patients with pneumonia, the appropriate use of social networking by nurses, and an analysis of patients who leave the emergency room without being seen. The Journal of Emergency Nursing a highly acclaimed, peerreviewed, national publication- will publish her article concerning an analysis of patients who leave the emergency room without being seen. The Journal of Emergency Nursing focuses on practice and professional issues faced by nurses across the country. The article is scheduled to appear on-line in December 2012 and will be published in print in January Mary E. Strickland Recognized With 2012 Alumni Achievement Award Mary Elliott Strickland, executive director of the Nash General Hospital Women s Center, was recognized with the Barton College Alumni Achievement Award at the college s recent homecoming awards brunch on campus. The Alumni Achievement Award was established to recognize alumni who have distinguished themselves as leaders in their chosen field of endeavor by demonstrating a high standard of performance over and beyond normal expectations and realizing exceptional achievement in that field. Strickland earned a bachelor of science degree in nursing from Atlantic Christian College (now Barton), and she continued her studies, earning a master of science degree in nursing from East Carolina University. She has worked in a variety of health care settings that include nurse positions at Wilson Medical Center and Pitt County Memorial Hospital (now Vidant Medical Center), and also as an advanced staff nurse in the Neonatal Intensive Care Nursery at Duke University Medical Center. Since 1996, Strickland has been employed by Nash Health Care Systems where she served as nurse manager of the Women s Center and currently serves as director of the Women s Center. She is an ANCC Board Certified Nurse Executive through the American Nurses Association. From 1991 until 1996, Strickland served as a full-time faculty member of the Barton College School of Nursing. And, since her appointment at Nash Health Care, she has continued in an adjunct teaching role mentoring nursing students during their Barton experience. Certifications Christi Bulluck, an IV Team member, has passed the infusion nurses certification exam and is now a certified infusion nurse.the certification is through the Infusion Nurses Certification Corporation. Soraya Sweet from 4th floor has passed the Medical Surgical Certification exam and is now a certified Medical- Surgery nurse. The certification is through the Academy of Medical Surgical Nurses. Cordova Honored with DAISY Award Michelle Cordova (left), a nurse at Nash Health Care, is presented with the DAISY Award for outstanding nursing by Leslie Hall, chief nursing officer. Michelle Cordova of Wake Forest, a nurse at Nash Health Care, recently received the organization s quarterly DAISY Award for outstanding nursing. The DAISY Award is a nationwide program that rewards and celebrates extra ordinary clinical skill and compassionate care given by nurses. Cordova has worked on the third floor of Nash General Hospital and is now working in the Emergency Care Center. Michelle not only gives 100 percent, but also carries herself with the dignity deserving of this fine profession, her nomination form stated. She is extremely intelligent and misses not a single detail. She should receive this award with a standing ovation. Originally from Williamsport, Pennsylvania, Cordova earned her bachelor s degree in nursing from North Carolina Central University. She has worked for Nash Health Care since December, The DAISY Award was created from the DAISY Foundation, which was established in 2000 by the family of J. Patrick Barnes. Barnes experienced an eight-week hospitalization before dying from complications of the auto-immune disease Idiopathic Thrombocytopenia Purpura (ITP). Barnes s family established the DAISY Award because they were awestruck by the care and compassion that nurses provided not only to Barnes, but to everyone in his family. To be eligible for a DAISY Award, all Nash Health Care nurses: Must be an RN who has been employed by Nash Health Care for the past six months Must have excellent performance evaluations by managers and supervisors Must exemplify Nash Health Care s standards of performance. To learn more about the DAISY Award, go to NHC Newsline Volume 23, Number 4,

9 NASH HEALTH CARE It s all about how we treat you 2460 Curtis Ellis Drive, Rocky Mount, NC Address Correction Requested NHCS NEWSLINE is published quarterly by the Public Relations Department of Nash Health Care Writer: Dawn Wilson Editor: Jeff Hedgepeth Comments and contributions are welcome. Member of: VHA The North Carolina Hospital Association The American Hospital Association Nonprofit Organization US Postage PAID Rocky Mount, NC Permit No. 297 Do you know about ER Express? Where would you rather wait: The lobby of an emergency room where you may be surrounded by others with colds, viruses or the flu, or the comfort of your living room? ER Express enables you to make an emergency room appointment for non-life threatening injuries. While emergency rooms are primarily for life-threatening situations or extensive injuries, Nash Health Care realizes that there are situations in which patients with a non-life-threatening illness may need to seek treatment at the Emergency Care Center, particularly if it is on a weekend or during a time when their regular doctor s office is closed. Here s how it works: If you have an injury that is not life-threatening, Go to Enter your zipcode in the space provided. Click on Nash Health Care Systems and follow the instructions provided. ER Express, which is made possible in cooperation with ApolloMD, was implemented at Nash Health Care last December on a trial basis. As a result, it has dramatically reduced wait times for those who schedule appointments which means that Nash Health Care will continue to offer this service. ER Express is made possible in cooperation with ApolloMD, an Atlanta-based clinical group which supplies contract physicians. ER Express (www.erexpress.com) gives patients with non-life-threatening illnesses and injuries a simple, user-friendly web-based tool for reserving a time slot in the ER. Once a reservation is confirmed, the patient waits in the comfort of his or her home, and then arrives at the ER for treatment at the selected appointment time. ER Express does not charge patients for this service. For more information, go to and click on the ER Express icon. Remember that ER Express is only for those with non-life-threatening illnesses.

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