Signal Customized Helpdesk Course

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1 Signal Customized Helpdesk Course This course is a combination of modules taken from two Microsoft Courses: 50311A and 50331A. It is geared toward staff who handle helpdesk calls and troubleshoot end user issues. Course 50311A Module 1: Introduction to Windows 7 This module explains what's news in Windows 7 and overview of key features in Windows 7. What's news in Windows 7 Security Enhancements Usability Enhancements Manageability Enhancements Lab : Exploring Windows 7 Exercise 1: Using Windows 7 User Interface Exercise 2: Using Windows Search in Windows 7 Exercise 3: Using Windows Internet Explorer 8.0 Explain the new features introduced in Windows 7 Explain the key enhancements in Windows 7 Explain the new features introduced in Windows Internet Explorer 8.0 Course 50331A Module 8: Identify and Resolve Performance Issues This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications. Analyzing Event Logs Setting Power Management

2 Optimize Processor Usage Optimizing Memory Usage Optimize Hard Drive Usage Optimize Network Usage Performance Tools Resolve Performance Issues Lab : Identify and Resolve Performance Issues Schedule and Perform a Disk Defragmentation Using Task Manager Using Resource Monitor Display a message when a Service stops Configure automatic responses to Service failure Manage the use of Processing resources by applications View and control active connections to a computer Optimize Hard-Disk performance Course 50331A Module 10: Identify and Resolve Wireless Connectivity Issues This module explains how to configure reliable and secure wireless connectivity for client computers. Signal Strength Wireless Security Wireless Profiles Management Options for Wireless Devices Resolve Wireless Connectivity Issues

3 Lab : Identify and Resolve Wireless Connectivity Issues No Lab Exercises Understand the encryption options available for wireless networks Use Windows 7 Wireless security options Fix client connectivity problems Course 50331A Module 13: Identify and Resolve Internet Explorer Security Issues This module explains how to configure the security features in Internet Explorer to protect user information and privacy. Configure Security Zone Configure Security Levels Configure Privacy Settings Managing Add-ons Configure Smart Screen Filter Other Security Issues Resolve Internet Explorer Security Issues Lab : Identify and Resolve Internet Explorer Security Issues Configure Trusted Security Zone Configure the Security and Privacy Features in IE Configure Group Policy Settings for Internet Explorer How to use new security features like Smart Screen Filtering

4 Manage Internet Explorer Add-ons Use IE features to warn the user about potential security problems Course 50331A Module 14: Identify and Resolve Firewall Issues This module explains how to configure Windows Firewall to secure network traffic and applications on a computer. Securing Network Applications and Features Program and Port Exceptions Configuring Notifications and Logging Network Security Tools Resolve Firewall Issues Lab : Identify and Resolve Firewall Issues Configure and Test Firewall Rules for an application Fix Application Problems Caused by Firewall Rules Block applications from communicating over the network Record and setup notifications of unapproved network communication Fix problems caused by improper configuration of Windows Firewall Course 50331A Module 15: Identify and Resolve Issues Due To Malicious Software This module explains how to restore a computer system after an attack by viruses or other malicious software.

5 Proactive Malware Protection Protecting Internet Explorer Windows and Anti-Virus Updates Recovering From Malware Infection Resolve Issues Due To Malicious Software Lab : Identify and Resolve Issues Due To Malicious Software Use the Action Center to manage UAC settings Use Windows Defender Use System File Checker Use the Malicious Software Removal Tool Identify problems caused by viruses and other malware How to protect Internet Explorer and applications from malware attack How to prevent data loss and fix a computer after a malware attack Course 50311A Module 10: Managing Windows 7 This module explains how to manage a Windows 7. Managing Events Using Windows Troubleshooting Pack Lab : Managing Windows 7 Exercise 1: Configuring Event Forwarding Exercise 2: Using Windows Troubleshooting Pack

6 Manage and monitor events in Windows 7 Manage and monitor performance in Windows 7 Use Windows Troubleshooting Pack to troubleshoot problems in Windows 7 Course 50331A Module 9: Identify and Resolve Hardware Failure Issues This module explains how to diagnose hardware problems on a computer. Diagnosing Memory Failure Issues Hard Drive Issues Network Card Issues Power Supply Issues Windows Hardware Diagnostic Tools Resolve Hardware Failure Issues Lab : Identify and Resolve Hardware Failure Issues Use the Windows Memory Diagnostics Tool Fix Hard Disk Errors Use the Reliability Monitor Use Event Viewer to Find Hardware Information Understand how to be proactive in dealing with hardware problems Use Windows 7 hardware diagnostic tools

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