Updating the E5810B firmware

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1 Updatng the E5810B frmware NOTE Do not update your E5810B frmware unless you have a specfc need to do so, such as defect repar or nstrument enhancements. If the frmware update fals, the E5810B wll revert to ts orgnal frmware verson. The E5810B uses a standard Fle Transfer Protocol (FTP) or va a connected USB drve to perform updates. The E5810B acts as an FTP clent and searches for an FTP server that contans the E5810B frmware mage. Aglent mantans a publcly accessble FTP server that contans the latest E5810B frmware at: ftp.aglent.com Logn: anonymous Password: <your emal address> The latest E5810B frmware s located at /pub/e5810/e5810b/e5810_b_latest_frmware.hex. Pror versons are also avalable n ths FTP drectory. If you cannot access the Aglent FTP server from your E5810B, you can use any standard FTP server that s avalable, provded you have an mage of the frmware. The requrements are an FTP server, an mage of the E5810B frmware, and a LAN connecton between the E5810B and the FTP server. The procedure to update the E5810B frmware depends on whether or not the Aglent FTP ste s accessble from the E5810B or how your network s confgured. The E5810B FTP clent used to upload new frmware s a standard FTP clent and currently does not support proxes. Ths means that anyone behnd a frewall wll most lkely not be able to drectly access the Aglent FTP ste. Updatng the E5810B frmware 1

2 Updatng the E5810B frmware va a connected USB drve Updatng the E5810B frmware va a connected USB drve 1 Acqure an mage of the E5810B frmware. Obtan the mage from your Web browser. You may need to set up an FTP proxy on your Web browser. On your Web browser, type ftp://ftp.aglent.com/pub/e5810/e5810b/ to connect you to the Aglent FTP server. Ths page dsplays the fles assocated wth the E5810B. Select the fle e5810_b_latest_frmware.hex and save t to the USB drve. For example, n the Internet Explorer, rght- clck the fle and select Copy to Folder. Other Web browsers may have a dfferent sequence. NOTE Alternatvely, you can drectly FTP to the Aglent FTP server at ftp.aglent.com usng the anonymous FTP, supplyng the user logn, and downloadng the fle at /pub/e5810/e5810b/e5810_b_latest_frmware.hex. The E5810B supports the USB drve formatted n the FAT32 or XFAT32 format only. 2 Verfy that the E5810B s dle. Updatng the E5810B s a sgnfcant actvty. Ensure that no other users or programs are usng the E5810B before you attempt to update the frmware. You can check the number of open sessons by dsplayng the E5810B LAN/GPIB/USB Gateway Status page. To open ths page, select the Sesson Status tab on the Navgaton Bar. It s recommended that you reboot the E5810B before performng the frmware update process. 3 Open the Updatng Frmware page. Select Updatng the E5810B Frmware n the E5810B Web Access Help Table of Contents to dsplay the Updatng your Frmware page. Select the Update the E5810B frmware hyperlnk on ths page. You wll be prompted for a password before the Update Frmware on your E5810B LAN/GPIB/USB Gateway dalog box s dsplayed as shown n Fgure 1. 2 Updatng the E5810B frmware

3 Updatng the E5810B frmware va a connected USB drve Fgure 1 E5810B LAN/GPIB/USB Gateway dalog box Select USB as the frmware update method and select Proceed. NOTE You can also drectly access the Updatng Frmware page on your E5810B LAN/GPIB/USB Gateway page at where <IP_Address> s the IP address dsplayed on the front dsplay panel of the E5810B. 4 Perform frmware update. You wll be prompted wth an update frmware (va USB) message dalog box as shown n Fgure 2. Fgure 2 Update frmware (va USB) message dalog box Updatng the E5810B frmware 3

4 Updatng the E5810B frmware va a connected USB drve Ensure that the USB drve wth the frmware mage fle s connected and select OK. After you have confrmed the update, the E5810B front panel should dsplay the Updatng frmware message. v The USB LED should flash, ndcatng USB actvty s takng place. v If the USB drve s not connected or there s no frmware mage fle found, you wll be prompted by an error message dalog box as shown n Fgure 3. Select OK and repeat step 3. Fgure 3 Error message dalog box v After the frmware mage has been downloaded nto the E5810B, the E5810B wll automatcally reboot and dsplay the Rebootng E5810B... message. The E5810B wll then begn a normal startup sequence. 5 Verfy the frmware revson. When the E5810B s successfully rebooted, verfy that the frmware has been downloaded successfully by dsplayng the E5810B Welcome page and verfy that the frmware revson number shows the correct verson of the frmware. 4 Updatng the E5810B frmware

5 Aglent FTP ste s accessble from the E5810B Aglent FTP ste s accessble from the E5810B 1 Verfy that the E5810B s dle. Updatng the E5810B s a sgnfcant actvty. Ensure that no other users or programs are usng the E5810B before you attempt to update the frmware. You can check the number of open sessons by dsplayng the E5810B LAN/GPIB/USB Gateway Status page. To open ths page, select the Sesson Status tab on the Navgaton Bar. It s recommended that you reboot the E5810B before performng the frmware update process. 2 Open the Updatng Frmware page. Select Updatng the E5810B Frmware n the E5810B Web Access Help Table of Contents to dsplay the Updatng your Frmware page. Select the Update the E5810B frmware hyperlnk on ths page. You wll be prompted for a password before the Update Frmware on your E5810B LAN/GPIB/USB Gateway dalog box s dsplayed as shown n Fgure 4. Fgure 4 E5810B LAN/GPIB/USB Gateway dalog box Select FTP as the frmware update method and select Proceed to dsplay the page as shown n Fgure 5. Updatng the E5810B frmware 5

6 Aglent FTP ste s accessble from the E5810B Fgure 5 E5810B LAN/GPIB/USB Gateway dalog box (FTP) NOTE You can also drectly access the Updatng Frmware page on your E5810B LAN/GPIB/USB Gateway page at where <IP_Address> s the IP address dsplayed on the front panel dsplay of the E5810B. 3 Check that all the default parameters are correct. Frmware FTP server Hostname or IP Address: ftp.aglent.com User Logn: Enter the logn name for the FTP server. Password: Enter the password assocated wth the logn name. Frmware Fle: /pub/e5810/e5810b/e5810_b_latest_frmware.hex 6 Updatng the E5810B frmware

7 Aglent FTP ste s not accessble from the E5810B 4 Perform frmware update. Select Update Frmware to dsplay the password dalog box. Select OK to confrm the update and the E5810B wll attempt to download the frmware from the FTP ste. After you have confrmed the update, the E5810B front panel should dsplay the Updatng frmware message. The LAN LED should flash, ndcatng LAN actvty s takng place. The frmware for the E5810B s approxmately 12 MB and downloadng tme may vary, dependng on network connectons. v After the frmware mage has been downloaded nto the E5810B, the E5810B wll automatcally reboot and dsplay the Rebootng E5810B... message. The E5810B wll then begn a normal startup sequence. 5 Verfy the frmware revson. When the E5810B s successfully rebooted, verfy that the frmware has been downloaded successfully by dsplayng the E5810B Welcome page and verfy that the frmware revson number shows the correct verson of the frmware. Aglent FTP ste s not accessble from the E5810B 1 Acqure an mage of the E5810B frmware. If the Aglent FTP ste s not accessble from the E5810B, you may stll be able to get the mage from your Web browser. You may need to set up an FTP proxy on your Web browser. On your Web browser, type ftp://ftp.aglent.com/pub/e5810/e5810b/ to connect you to the Aglent FTP server. Ths page dsplays the fles assocated wth the E5810B. Select the fle e5810_b_latest_frmware.hex and save t. For example, n the Internet Explorer, rght- clck the fle and select Copy to Folder. Other Web browsers may have a dfferent sequence. Updatng the E5810B frmware 7

8 Aglent FTP ste s not accessble from the E5810B NOTE Alternatvely, you can drectly FTP to the Aglent FTP server at ftp.aglent.com usng the anonymous FTP, supplyng the user logn, and downloadng the fle at /pub/e5810/e5810b/e5810_b_latest_frmware.hex. 2 Install FTP server program, f needed. You wll need to access a standard FTP server program. Refer to Troubleshootng gudelnes on page 11 for tps to access a standard FTP server. 3 Set up the user account nformaton for the FTP server. Refer to the FTP server documentaton on creatng a user account and a password. The user account s used for the logn name. 4 Copy the E5810B frmware mage to the FTP drectory. Once you have an FTP logn, copy the E5810B frmware mage to the drectory on the FTP server's fle system that s assocated wth the user account as set up n step 3. Manually start the FTP server, f needed. 5 Verfy that the E5810B s dle. Updatng the E5810B s a sgnfcant actvty. Ensure that no other users or programs are usng the E5810B before you attempt to update the frmware. You can check the number of open sessons by dsplayng the E5810B LAN/GPIB/USB Gateway Status page. To open ths page, select the Sesson Status tab on the Navgaton Bar. It s recommended that you reboot the E5810B before performng the frmware update process. 6 Open the Updatng Frmware page. Select Updatng the E5810B Frmware n the E5810B Web Access Help Table of Contents to dsplay the Updatng your Frmware page. Select the Update the E5810B frmware hyperlnk on ths page. You wll be prompted for a password before the Update Frmware on your E5810B LAN/GPIB/USB Gateway dalog box s dsplayed as shown n Fgure 6. 8 Updatng the E5810B frmware

9 Aglent FTP ste s not accessble from the E5810B Fgure 6 E5810B LAN/GPIB/USB Gateway dalog box Select FTP as the frmware update method and select Proceed to dsplay the page as shown n Fgure 7. Fgure 7 E5810B LAN/GPIB/USB Gateway dalog box (FTP) Updatng the E5810B frmware 9

10 Aglent FTP ste s not accessble from the E5810B NOTE You can also drectly access the Updatng Frmware page on your E5810B LAN/GPIB/USB Gateway page at where <IP_Address> s the IP address dsplayed on the front dsplay panel of the E5810B. 7 Confgure the FTP parameters and flename: Frmware FTP server Hostname or IP Address: Enter the IP address of the FTP server (for example, ) or enter the FTP server doman name, f a DNS server s avalable and confgured n the E5810B (for example, ftp.aglent.com). User Logn: Enter the logn name for the FTP server. Password: Enter the password assocated wth the logn name. Frmware Fle: Enter the flename of the E5810B frmware. The default flename s e5810_b_latest_frmware.hex. You may also need to add the approprate drectory nformaton to locate the fle on the FTP server. 8 Perform frmware update. Select Update Frmware to dsplay the password dalog box. Select OK to confrm the update and the E5810B wll attempt to download the frmware from the FTP ste. After you have confrmed the update, the E5810B front panel should dsplay the Updatng frmware message. The LAN LED should flash, ndcatng LAN actvty s takng place. The frmware for the E5810B s approxmately 12 MB and downloadng tme may vary, dependng on network connectons. v After the frmware mage has been downloaded nto the E5810B, the E5810B wll automatcally reboot and dsplay the Rebootng E5810B... message. The E5810B wll then begn a normal startup sequence. 10 Updatng the E5810B frmware

11 Troubleshootng gudelnes 9 Verfy the frmware revson. When the E5810B s successfully rebooted, verfy that the frmware has been downloaded successfully by dsplayng the E5810B Welcome page and verfy that the frmware revson number shows the correct verson of the frmware. Troubleshootng gudelnes The E5810B records nformaton on the frmware update process n a system log that s vewable through the E5810B Web access or through the E5810B Telnet nterface. 1 Vew the system log from the E5810B Web access. To vew the system log nformaton on the E5810B Web access, on your Web browser address lne, type: Address>/systemLog.htm where <IP Address> s the IP address dsplayed on the E5810B front panel dsplay and select Enter to dsplay the system log. After a successful frmware update, the E5810B systems log should show normal startup messages as shown below. (00:00:00.00) Selftest Passed (00:00:00.00) Searchng for DHCP Server (00:00:00.00) GPIB ntalzed wth name : [gpb0] (00:00:00.00) RS232 ntalzed wth name : [COM1] (00:00:00.00) USB ntalzed wth name : [usb0] Updatng the E5810B frmware 11

12 Troubleshootng gudelnes 2 Vew the system log from Telnet. To vew the system log from Telnet, clck Start and select Run..., or rght- clck the bottom- left corner of the Desktop and select Run (Wndows 8). Type telnet <IP_Address> on the Run dalog box lne, where <IP_Address> s the IP address dsplayed on the E5810B front panel dsplay. Refer to the E5810B User s Gude for more nformaton on the Telnet utlty. When the Telnet clent s launched, you can vew the system log by typng syslog-dsplay. After a successful frmware update, the E5810B systems log should show normal startup messages as shown below. (00:00:00.00) Selftest Passed (00:00:00.00) Searchng for DHCP Server (00:00:00.00) GPIB ntalzed wth name : [gpb0] (00:00:00.00) RS232 ntalzed wth name : [COM1] (00:00:00.00) USB ntalzed wth name : [usb0] 3 If the update s unsuccessful. If the last message n the system log ndcates the E5810B was tryng to update frmware, the frmware process was not successful and the E5810B wll dsplay a message dalog. In ths case, try the followng: Verfy the FTP server address. Verfy that the frmware FTP server doman name s correct and fully qualfed. A doman name s a symbolc name for an IP address. For example, ftp.aglent.com s the doman name for IP Address Try to manually use the FTP to access the FTP server that contans the E5810B frmware. Verfy that the frmware fle s n the proper drectory and that the frmware fle has the correct name. 12 Updatng the E5810B frmware

13 Troubleshootng gudelnes Manually enter the DNS server address. For the frmware update process to use a doman name, the E5810B must have a DNS setup. If you statcally confgured the IP address for the E5810B, you wll need to manually enter the DNS server address n the Confgurng your E5810B LAN/GPIB/USB Gateway page. Use the IP address. Try usng the IP address of the FTP server nstead of the doman name. 4 Check logn, password, and frmware name entres. Ensure that the logn, password, and frmware flename are entered correctly and that the logn name and password match a vald user account on the FTP server. v Check drectory nformaton. Ensure that the correct drectory nformaton s present (f needed), such as /pub/e5810/e5810b/e5810_b_latest_frmware.hex. If you use the drectory nformaton, make sure that the drectory desgnator character s correct for your FTP server. Some FTP servers use / (forward slash) and others use \ (backslash). Updatng the E5810B frmware 13

14 Troubleshootng gudelnes THIS PAGE HAS BEEN INTENTIONALLY LEFT BLANK. 14 Updatng the E5810B frmware

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