2016 Houston Office and Clerical Salary (HOCS) Survey

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1 Towers Watson Data Services Willis and Towers Watson have merged to form Willis Towers Watson Houston Office and Clerical Salary (HOCS) Survey Participate in Houston s premier source for compensation data for office, clerical and technical support jobs and receive the data you need to craft your organization s compensation plan with confidence.

2 2016 Houston Office and Clerical Salary (HOCS) Survey Ensure your organization s compensation program is effectively attracting and retaining the best and brightest workforce in Houston. Now in its 54th year, the Houston Office and Clerical Salary Survey is the source for compensation data for office, clerical and technical support jobs in Houston. This year s survey is the result of a partnership between the survey s steering committee, comprised of well-known Houston companies, and Willis Towers Watson Data Services, a leading provider of compensation, benefits and employment practices information to the global employer community. To participate today, visit twdataservices.com or submit your data via to: Brian Tan, product leader brian.tan@willistowerswatson.com Howard Berlinski, product leader howard.berlinski@willistowerswatson.com The deadline to submit data is June 3, Houston Office and Clerical Salary Survey Report At a glance This report provides participants with detailed compensation data for office, clerical and technical support jobs in Houston, along with salary administration and organization policies all of the information you need to ensure your organization s compensation plan is current and competitive. Data effective date: May 1, 2016 Career-level survey methodology incorporating functions and disciplines common to all industries Annual matching session to review jobs and network with other compensation professionals Functions covered: Accounting Administrative Services Corporate Affairs/Communications Customer Support/Operations Environmental Health and Safety Geosciences Human Resources IT Administration Legal Support Security Supply Chain and Logistics Technical Specialty/Skilled Trade 2 twdataservices.com Participate at twdataservices.com

3 Our proven methodology Willis Towers Watson Data Services survey methodology builds on our collective experience in serving clients for more than 60 years. Our approach provides a consistent process for mapping jobs to external market data and integrates executive benchmarks, functions/disciplines and career levels. A two-step leveling approach Our consistent survey methodology reflects our extensive knowledge and experience in job leveling and job architecture, as well as our understanding of how cross-industry and industry-specific jobs are structured and evolve as industries change. This ensures accurate and meaningful comparisons of data across all countries and regions of the globe. Willis Towers Watson Data Services methodology for nonexecutive jobs uses functions (job families) and disciplines (areas of specialization) combined with career levels to replace traditional survey benchmark jobs. You match your jobs to the functions and disciplines, and then assign the career levels that represent the career progression within the function/discipline. Mark your calendar for April 28, 2016 Attend the matching session to learn more about the survey methodology and how to align your jobs. Step 1: Function/discipline The combinations of disciplines and career levels are easily identified in the labor market and enhance your ability to: Create linkages among the market, how people are paid and how their careers advance in an organization Improve the matching process for diverse and unique jobs Capture more data per discipline and career level Consistently view market data across functions, geographic areas and lines of business Step 1: Match to functions and disciplines Functions Accounting IT Administration Administration Services Disciplines Your job match Step 2: Career levels Accounts Payable General Accounting Sample job match: Your Secretary/Administrative Assistant III Survey Job Code: AAS041-U3 Step 1: Match to function/discipline Function: AAS Administrative Services Discipline: AAS041 Secretarial/Administrative Assistance Provides secretarial/administrative support to nonexecutive employees or groups in the organization Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc. Receives, screens and directs incoming calls, visitors, mail and Maintains files, records, calendars and diaries Might arrange business travel, coordinate meeting arrangements and/or track expenses Computer Systems Administration IT Help Desk Support Network Control/ Administration Step 2: Assign career band/career level Career Band: Business Support Career Level: U3 Senior Reception/Switchboard Secretarial/Administrative Assistance Has full proficiency gained through job-related training and considerable work experience Completes work with a limited degree of supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/ conflicting data Takes a broad perspective to problems and spots new, less obvious solutions 3 twdataservices.com

4 2016 Houston Office and Clerical Salary Survey Report Pricing Select the results that best suit your organization s needs Level 1: Full report Participants will receive a summary of salary administration practices and a total cash compensation analysis. Level 2: Custom analysis Participants have the option of customizing the reported data based on peer groups, location and/or company size. Survey results will be delivered in early August. Price The complete 2016 Houston Office and Clerical Salary Survey Report is available for $700. Price Custom reports are available for an additional fee. For more information, contact Brian Tan at or brian.tan@willistowerswatson.com; or Howard Berlinski at or howard.berlinski@willistowerswatson.com Houston Office and Clerical Salary Survey participant list American Bureau Of Shipping Americas Styrenics Anadarko Petroleum Apache Aramco Services Baylor College of Medicine BMC Software BP C&S Wholesale Grocers Cabot Oil & Gas Catholic Health Initiatives CenterPoint Energy Cheniere Energy Chevron Chevron Phillips Chemical Chicago Bridge & Iron (CB&I) CITGO Petroleum City of Houston ConocoPhillips Direct Energy Dow Chemical EP Energy ExxonMobil Forum Energy Technologies Freeport LNG Development LP Freeport-McMoRan Oil & Gas Genesis Energy Halcon Resources Hess Hilcorp Energy Kelsey-Seybold Clinic Kinder Morgan Kirby Corporation LyondellBasell Murphy Oil Occidental Petroleum Phillips 66 Plains All American Pipeline Riviana Foods Schlumberger Shell Oil Spectra Energy Sulzer Pumps US Susser Holdings Targa Resources Total Petrochemicals USA University of Texas - M.D. Anderson Cancer Center Waste Management Westlake Chemical 4 twdataservices.com

5 Willis Towers Watson Data Services Willis Towers Watson Data Services is a leading provider of compensation, benefits and employment practices information to the global employer community. Our databases are recognized worldwide as a premier source of current data for compensation planning. Willis Towers Watson Data Services 44 South Broadway, 13th Floor White Plains, NY T F twusdata@willistowerswatson.com twdataservices.com About Willis Towers Watson Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com. Copyright 2016 Willis Towers Watson. All rights reserved. WTWDS-NA-16-RES-2461a (18M) twdataservices.com /Willis-Towers-Watson /?fref=ts