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1 TM Infor Consulting Services Value delivered

2 Infor Consulting Services delivers value Get the most value from your enterprise software investment At the beginning of a software selection cycle, you are most concerned with: Functionality: What does the standard solution provide? Implementation: How will the service provider get us live? Technology: Will the vendor s technology platform remain viable for the next 2, 5, or 10 years? Price: What solution is the easiest to deploy, delivering the lowest total cost of ownership? Culture: Do our people and the service provider s people understand each other, so that, as a team, they can deploy a new solution or conduct an upgrade project quickly and efficiently? 2

3 Once you have made your selection and have executed your upgrade or implementation project, how do you evaluate the success of the entire investment? We believe it s pretty simple. Success means getting up and live as quickly as possible, seeing a fast return on investment, and delivering software your employees love. Every Infor Consulting Services (ICS) engagement in any location around the world and in any industry begins with creating a climate of success that s specific to your company. Our team works to ensure that your Infor solutions are implemented at peak efficiency by using our knowledge, global resources, and unrestricted access to the Infor ecosystem. When you work with ICS, you get real value, so you can achieve real success. Infor Consulting Services 3

4 How ICS delivers The Infor difference ICS is a seasoned team of skilled experts who are determined to deliver value to your company. The ICS team has completed thousands of successful implementations around the globe and has years of experience working with Infor solutions and, in many cases, building those solutions. Quick facts: ICS includes 3,500+ skilled experts worldwide, who have an average of more than 10 years experience on Infor solutions. Many are former CFOs or operations managers, hold advanced degrees, or are industry certified and credentialed as best practice experts. Collectively, ICS speaks more than 30 languages fluently. 4

5 Innovation: Industry-specific Implementation Accelerators Infor s Implementation Accelerators are tailored specifically by industry and for Infor s solutions. Because industry standard business processes are built into each Implementation Accelerator, they deliver faster implementations, predictable outcomes, lower total cost of ownership, and ongoing innovation from continued development. Upgrade X/Infor CloudSuite Delivery ICS ensures that your migration to Infor 10x and the cloud is seamless. You get a new version of your solution running on Infor CloudSuite, plus all of the services you need including software, hardware, OS licenses, and IT support. Once you ve upgraded to the cloud, you ll be on Infor s implementation of the Amazon Web Services (AWS) infrastructure. This allows us to take advantage of Amazon s expertise and economies of scale to deliver an enhanced user experience and the agility, elasticity, and cost benefits of the AWS Cloud to Infor customers around the world. Access to the Infor ecosystem ICS offers unparalleled access to key stakeholders at Infor; whether you want to communicate with the C-Suite or the development team. Our team is closely aligned with Infor R&D, Value Engineering, Infor Labs, Infor Support and Education, and the Innovators Reference Program so we can get your questions answered quickly and efficiently. Infor Centers of Excellence Infor s two Centers of Excellence drive quality and consistency through a high-value, offshore model. Our centers in Manila, Philippines and Hyderabad, India have more than 650 employees with deep domain expertise, in addition to an understanding of local industries and requirements. Scale Infor is the third-largest provider of enterprise solutions in the world with 13,000+ employees serving more than 70,000 customers in 200+ countries and territories. ICS leverages the global power of Infor to provide you with the knowledge and resources your business needs. Infor Project Management Office The Infor Project Management Office (PMO) assures quality implementation processes with governance, quality control, and industry specific procedures and best practices. Infor Consulting Services 5

6 Infor Deployment Method Our vertical-specific implementation methodology offers a unified approach for implementation and project management, which is uniquely tailored to meet your needs by industry. All ICS implementations are optimized using the latest version of industry standards, such as PMI s Project Management Body of Knowledge and The Open Group Architecture Framework (TOGAF), and are built on a proven, easy-touse platform. This means you realize outcomes that are low-risk, delivered in the shortest amount of time with the highest levels of quality and predictability. 6

7 Reduce the effort and risk Implementation Accelerators tailored to your industry Traditional implementation approach Longer and expensive implementations Industry content Faster time to value Process flow and test scripts Implementation Accelerators Lower cost Pre-configured application Reduced risk Based on the latest version of Infor software, Infor IAs have built-in industry standard business processes delivered on a cloud-based technology platform. Infor Consulting Services 7

8 We were able to rectify the shortcomings of the old item coding structure by going through the migration with the migration toolkit. As a result, about 9,000 item codes were deactivated, and 9,000 more were brought into the Infor LN system. Everything went exactly as it was supposed to. The migrated orders tied to the units, and the general ledger tied to the penny. I was very impressed with that. The combined companies also had total inventory on hand consisting of approximately 70 million units numbered with item lots and location. It all migrated successfully, too. Jeff Adams, CIO Belden Brick 8

9 What we deliver Service Offerings Education Get your organization up to speed fast with convenient and cost-effective learning solutions delivered by dedicated professionals for maximum workforce knowledge development. Solution Development Using industry-standard, up-to-date technologies, Infor experts assist you by creating customizations that meet the specific requirements of your business. Managed Services Streamline day-to-day and long-term IT operations and maintenance for top performance and lower costs. Get a single point of contact to oversee management of your enterprise solutions. Business Consulting Access world-class expertise for business analysis and assessment, solution design and implementation, enterprise performance monitoring, operation optimization and solution migration. Infor Consulting Services 9

10 The ICS advantage: Value delivered Vendors don t always put their money where their mouth is This service showed us that, all things being equal, we could improve our margins by 3-4%. Andrew Stewart, CFO Gap Group (UK) 10

11 We have complete faith in this upgrade, and believe that the functions of Infor LN will bring us closer to excellence. We also are redesigning our management model in order to eliminate valueless processes. Joseba Iribar, IT Director Group Guascor Infor Consulting Services 11

12 ICS delivers results for industry leaders ICS helped Wai Global save $800,000 on operational costs, reduce customizations from 60% to less than 1%, and realize a 2x to 3x improvement in system performance ICS transformed Brewster Dairy s business processes by implementing Infor ION to improve its competitiveness and performance. The integration between Infor EAM and Adage also facilitated greater transparency around labor costs, work orders and materials to help speed decision-making. 12

13 Since the system-wide Infor M3 implementation, Kemin has consolidated five systems into one. The company has 10 manufacturing locations and another 12 locations around the globe using Infor products. Technology Evaluation Center ERP for Process Manufacturing Buyer s Guide May 2013 Infor Consulting Services 13

14 The ICS advantage: People The differentiator was trust. Other companies offer the same services, however we knew that the Infor team understood our needs. We trusted them to make the right decisions while suggesting solutions that were practical for our needs and would work when implemented. Anirudh Kejriwal, Senior Manager, IT BMW Group Financial Services, India 14

15 Maximize the value of your IT investments Companies around the world rely on the global resources of Infor Consulting Services (ICS) for great performance, security, and the peace of mind that comes with knowing that their applications are in expert hands. After thousands of successful implementations, there isn t a more reliable choice for your Infor engagement. It s time to achieve the value that matters to your business with ICS. To learn more about ICS, please visit Infor Consulting Services 15

16 Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. To learn more about Infor, please visit #INFDTP en-US

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