SAP Solution Manager. SAP Consulting Service Offerings. v4, Spring 2009

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1 SAP Solution Manager SAP Consulting Offerings v4, Spring 2009

2 Installation / Upgrade of SAP Solution Manager System Administration One SAP Solution Manager system is either installed from scratch or upgraded from an existing, but older release and patched to the latest support package level. SAP Solution Manager system shall be installed / upgraded. Hardware requirements are met. Desired platform supported according to PAM. SAP Solution Manager system is running on latest support package level. Installation or upgrade is done by experiences SAP resources 3 person days SAP 2009 / SAP Solution Manager Consulting s / Page 2

3 Roadmap Workshop for SAP Solution Manager CIO, IT Management This workshop provides an overview of SAP Solution Manager functions and their interrelation, as well as of the tools, content, and services for the management of SAP applications that SAP Solution Manager provides. Specifically for large, complex organizations, this service also helps in defining the SAP Solution Manager landscape, and how the various scenarios might be used as shared services by different business units. Overview of the functional scope and content (roadmaps, documentation, best practices) of SAP Solution Manager, explanation on the service platform and the cooperation between customer and SAP As-is analysis of the current procedure in SAP application management None - Overview presentation of SAP Solution Manager - Written recommendation (result report) on architecture and the implementation of the desired functional scope Provides customers with an overview of the SAP Solution Manager and its functionalities; customer-specific roadmap for implementing SAP Solution Manager is developed 3.5 person days incl. preparation and wrap-up SAP 2009 / SAP Solution Manager Consulting s / Page 3

4 Quickstart E2E Operations for SAP Solution Manager IT Management, System Administration The SAP Solution Manager system is set up for end-to-end operations support and for the collaboration between customer s SAP landscapes and SAP Support. Basic customizing according to SAP Solution Manager Implementation Guide ( Basic settings without Diagnostics) SAP Solution Manager system installed and patched to latest support package level - At least three ABAP-based satellite systems connected, system landscape setup, coupling SMSY SLD, remote connectivity to SAP, Collaboration platform enabling, Early Watch Alert setup, System Monitoring setup, Desk basic configuration, Maintenance Optimizer setup - Employees receive a basic training in these areas and can access samples within their SAP Solution Manager system. SAP Solution Manager is set up as central application management lifecycle tool. It can be used in IT operations for the management and support of SAP landscapes. 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 4

5 Quickstart for projects in SAP Solution Manager IT Management, Project lead, Project team The Solution Manager supports the organization, execution and documentation of an SAP project (Implementation, Roll-Out, Upgrade). Project management and project administration tool is needed. SAP Solution Manager system installed and patched to latest support package level - Workshop with project manager as well as SAP Solution Manager users regarding the usage of the SAP Solution Manager as project management tool - Support during the project preparation and correlation of the SAP Solution Manager with the project approach - Guidelines regarding the usage of the SAP Solution Manager as project tool: project management, central project and documentation storage (definition of a process structure), test management, know-how transfer, customizing synchronization, templates, test management (includes former Quickstart Test Workbench) Holistic support tools & content for SAP projects in SAP Solution Manager 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 5

6 Test Management Optimization IT Management, Project lead, Project team Comparison of the existing test procedures with SAP's Best Practice standards; precise recommendations for the required test management tools, setup of an efficient test management and test automation; knowledge transfer for the various SAP test tools, their benefit potentials and their application scenarios and which tools are most suitable to support the topics administration, planning, progress control, issue management and test automation The customer wants to optimize the existing planning respectively the established proceeding within the test environment. Engagement and commitment on customer side: We recommend the set-up of a test management team of at least one system administrator, employees that are responsible for tests, and representatives of subprojects. - Workshop on SAP test workbench - Report containing precise recommendations how a strategy and actions to set-up an efficient test organization including test automation can be implemented Customer s own test management organization is reviewed, recommendations for improvement are given. 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 6

7 Critical Business Process Protection using SAP Solution Manager IT Management, Business Process Owners, System Administrators SAP Solution Manager is comprising a widespread Application Lifecycle Management SAP Solution Manager can provide entire technical safeguarding of business processes. Business Processes must be documented, administered and monitored holistically in the SAP Solution Manager SAP Solution Manager Enterprise Edition (EhP1), set up for E2E operations This service will be delivered on-site by an experienced Solution Manager Consultant. It comprises: - Absorption of a representative customer business process (up to 10 process steps), mapping of the process using the Business Process Repository and, if desired, utilization of the SAP Solution Documentation Assistant - Generation of test cases for the process and the process steps (manually & automated test cases with ecatt from SAP), recording of the process for the later use of the Business Process Change Analyzer - Composition and surveillance of the business process using Business Process Monitoring One representative business process will be supported completely by all SAP Solution Manager functionalities. 10 person days (two calendar weeks) SAP 2009 / SAP Solution Manager Consulting s / Page 7

8 IT Reporting using SAP Solution Manager IT Management SAP Solution Manager provides capabilities for IT reporting on monitoring values, thus replacing the former central performance history (CPH). 1 day assessment of customer requirements and current approach incl. gap analysis. 1 day presentation of SAP Solution Manager reporting capabilities based on customer requirements. 3 days set-up of BW functionality in SAP Solution Manager (optional: use external BW) IT KPIs shall be documented and reported over a certain period of time (e.g. one year), e.g. for assessing service level agreements (SLAs). SAP Solution Manager Enterprise Edition (EhP1), set up for E2E operations - Operation manual for relevant activities in SAP Solution Manager - Standard queries shipped by SAP can be used IT KPI Reporting can be used like reporting on availability, response times etc. based on built-in BW technology. 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 8

9 Root Cause Analysis using SAP Solution Manager IT Management, Business Process Owners, System Administrators Deployment of Solution Manager Diagnostics component for root cause analysis Customer desires tool support for handling error situations in his SAP-centric landscape. SAP Solution Manager on latest support package level, set up for E2E operations - Evaluation of customer landscape - Installation and configuration of Solution Manager Diagnostics and CA Wily Enterprise Manager (Standard setup) - Connection of at least two satellite systems via Diagnostics agent - Customer-specific documentation on setup activites - Workshop for setup / usage of Diagnostics for Root Cause Analysis (1 day) SAP toolset for root cause analysis is up and running. Time to identify and analyze cross-system error situations or defects is reduced. 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 9

10 Prototype: Change Request Management IT Management, Business Process Owners, System Administrators Basic configuration of Change Request Management, incl. integration of 3 logical systems (DEV QAS PRD) Set-up for the scenarios Normal correction and Urgent correction Training of support employees and end users (1 day) Workshop on additional functions Changes to SAP systems shall be requested, approved, implemented and documented in a systematic and traceable way, using the Change Request Management scenario of SAP Solution Manager, that combines organizational aspects of change management with software logistics that is, transport management. SAP Solution Manager on latest support package level, set up for E2E operations - Change Request Management can be used in the standard setup Change management, coupled with SAP transport management and integrated into overall application lifecycle management in SAP Solution Manager, can be evaluated using the prototype setup. 5 person days (one calendar week) SAP 2009 / SAP Solution Manager Consulting s / Page 10

11 Coaching for SAP Solution Manager CIO, IT Management, Project lead 1 day on-site assessment with customer project management to document requirements and estimate effort regarding project support. Project assistance during the whole project according assessment results (conception, implementation, know-how-transfer). Customer wants to use SAP Solution Manager in the context of an upcoming implementation/upgrade/roll-out project or for E2E operations and needs assistance in implementing and using the relevant functionality. SAP Solution Manager on latest support package level, set up for E2E operations - Customer-specific SAP Solution Manager concept and blueprint for future projects. - Monthly status report on adoption, open issues, next steps, overall implementation process Permanent support for all topics relating to SAP Solution Manager FTE SAP 2009 / SAP Solution Manager Consulting s / Page 11

12 Copyright 2009 SAP AG All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, xapps, xapp, SAP NetWeaver, Duet, SAP Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene en können ohne vorherige Ankündigung geändert werden. Einige von der SAP AG und deren Vertriebspartnern vertriebene Softwareprodukte können Softwarekomponenten umfassen, die Eigentum anderer Softwarehersteller sind. SAP, R/3, xapps, xapp, SAP NetWeaver, Duet, SAP Business ByDesign, ByDesign, PartnerEdge und andere in diesem Dokument erwähnte SAP-Produkte und s sowie die dazugehörigen Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und in mehreren anderen Ländern weltweit. Alle anderen in diesem Dokument erwähnten Namen von Produkten und s sowie die damit verbundenen Firmenlogos sind Marken der jeweiligen Unternehmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu szwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in dieser Publikation enthaltene ist Eigentum der SAP. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet. Bei dieser Publikation handelt es sich um eine vorläufige Version, die nicht Ihrem gültigen Lizenzvertrag oder anderen Vereinbarungen mit SAP unterliegt. Diese Publikation enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP -Produkts. SAP entsteht aus dieser Publikation keine Verpflichtung zu einer bestimmten Geschäfts- oder Produktstrategie und/oder bestimmten Entwicklungen. Diese Publikation kann von SAP jederzeit ohne vorherige Ankündigung geändert werden. SAP übernimmt keine Haftung für Fehler oder Auslassungen in dieser Publikation. Des Weiteren übernimmt SAP keine Garantie für die Exaktheit oder Vollständigkeit der en, Texte, Grafiken, Links und sonstigen in dieser Publikation enthaltenen Elementen. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. SAP haftet nicht für entstandene Schäden. Dies gilt u. a. und uneingeschränkt für konkrete, besondere und mittelbare Schäden oder Folgeschäden, die aus der Nutzung dieser Materialien entstehen können. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit. Die gesetzliche Haftung bei Personenschäden oder Produkthaftung bleibt unberührt. Die en, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab. Alle Rechte vorbehalten. SAP 2009 / SAP Solution Manager Consulting s / Page 12

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