Office Management System STAFFING

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Office Management System STAFFING"

Transcription

1 Office Management System STAFFING

2 Office Management System STAFFING Table Of Contents Chapter One: Introduction To The Staffing Management System 1. Lawyers As Employers I1. Confidentiality Within The Law Practice The Role Of A Staffing Management System Within The Law Practice Chapter Two: The Law Office Staff 1. Traditional Office Support Roles Within Today s Law Office A. Receptionist/Customer Service Manager B. Administrative Assistant C. Legal Assistant/Legal Secretary D. Paralegal E. Office Manager or Human Resources Manager ll. Non-Traditional Support Roles Within Today s Law Office A. Bookkeeper B. Marketer C. Social Media Consultant D. Practice Manager Staffing Job Descriptions Office Companion Forms A. OCF 1: Customer Service Manager Job Description B. OCF 2: Administrative Assistant Job Description C. OCF 3: Legal Assistant Job Description xi

3 D. OCF 4: Paralegal Job Description E. OCF 5: Manager Job Description F. OCF 6: Bookkeeper Job Description G. OCF 7: Marketer Job Description H. OCF 8: Social Media Consultant Job Description I. OCF 9: Practice Manager Job Description Chapter Three: Skills For The Employee 1. The Fundamental Skill Set For Today s Law Office Staff A. Versatility B. Communication C. Time Management D. Organization E. Integrity F. Positive Attitude I1. The Advanced Qualities For Staff In Today s Law Office A. Creativity B. Prioritizing C. Initiative D. Work Ethic E. Adaptability F. Teamwork Evaluations And Assessments A. E & A 1: Balancing the Need for Staff B. E & A 2: Fundamental Office Skills Review for Employees C. E & A 3: Basic Technology Review for Employees ii

4 Chapter Four: Deciding To Hire An Employee 1. Analyzing Your Office Functionality I1. Designing The Job Advertisement A. Firm Information B. Hours C. Salary D. General Content Position-Based Job Advertisement Finding Qualified Candidates For Employment In Today s Marketplace A. Print Media 1. Newspaper 2. Trade Journal 3. Community Newsletters B. Online Media C. Networking D. Job Fairs E. High Schools F. Local Community and Full-Time Colleges G. Temporary Placement Agencies and the Virtual Office V. Evaluations And Assessments And Office Companion Forms A. E & A 4: Office Functionality B. OCF 10: Job Advertisement Firm Information C. OCF 11: Job Advertisement Anonymous Office Text Information D. OCF 12: Job Advertisement Hours E. OCF 13: Job Advertisement Salary Discussion F. OCF 14: Job Advertisement No Salary Discussion G. OCF 15: Job Advertisement General Content H. OCF 16: Sample Customer Service Manager Job Advertisement iii

5 I. OCF 17: Sample Administrative Assistant Job Advertisement J. OCF 18: Sample Legal Assistant Job Advertisement K. OCF 19: Sample Paralegal Job Advertisement L. OCF 20: Sample Manager Job Advertisement M. OCF 21: Sample Bookkeeper Job Advertisement N. OCF 22: Sample Marketer Job Advertisement O. OCF 23: Sample Social Media Consultant Job Advertisement P. OCF 24: Sample Practice Manager Job Advertisement Chapter Five: Interviewing The Employee 1. Interview Preparation A. Establishing Your Ideal Candidate B. Goals for the Interview C. Interview Logistics 1. Confidentiality 2. Location 3. Participants D. Salary Considerations I1. Applicant Submission Review A. Submitted Résumé and Cover Letter Analysis 1. Meeting Advertised Expectations 2. Presentation 3. Qualified General Content 4. Applicant Specific Information B. Elimination of Unqualified Applicants C. Informing Applicants iv

6 Preparing Interview Questions A. General Questions B. Scenario Questions C. Confidentiality Questions D. Position-Based Questions E. Customized Questions Setting The Interview A. Contacting the Applicant B. Pre-Interview Communication V. First Round Interviews A. Role of the Interviewer 1. Introduction 2. Position Overview 3. Selection Process 4. Questions B. Interview Aids C. After the First Interview D. Checks and Tests E. Preparing Second Interview Questions V1. The Second Interview VI1. Selecting Your Employee V Evaluations And Assessments And Office Companion Forms A. E & A 5: Cover Letter and Résumé Analysis B. E & A 6: First Interview Communication Analysis Written C. E & A 7: First Interview Communication Analysis Telephone D. E & A 8: First Interview Analysis E. E & A 9: Second Interview Analysis F. E & A 10: Second Interviews Analyzed Together G. OCF 25: The Ideal Candidate v

7 H. OCF 26: Goal Sheet I. OCF 27: Interview Confidentiality Agreement Applicant J. OCF 28: Interview Confidentiality Agreement Employee K. OCF 29: Sample Language for the Job Advertisement L. OCF 30: Standard Letter Without Interview M. OCF 31: Telephone Script Without Interview N. OCF 32: General Questions O. OCF 33: Scenario Based Questions P. OCF 34: Confidentiality Questions Q. OCF 35: Position-Based Questions First Interview R. OCF 36: Customized Questions S. OCF 37: Telephone Script for Scheduling the First Interview T. OCF 38: Offering the First Interview Written Communication U. OCF 39: Setting the First Interview Written Communication V. OCF 40: Standard Letter After First Interview Written Rejection W. OCF 41: Standard Letter After First Interview Second Interview Offer X. OCF 42: Standard Letter After First Interview Setting Second Interview Y. OCF 43: Telephone Script After First Interview Rejection Z. OCF 44: Telephone Script After First Interview Second Interview Offer AA. OCF 45: Position-Based Questions Customer Service Manager BB. OCF 46: Position-Based Questions Administrative Assistant CC. OCF 47: Position-Based Questions Legal Assistant DD. OCF 48: Position-Based Questions Paralegal EE. OCF 49: Position-Based Questions Manager FF. OCF 50: Position-Based Questions Bookkeeper GG. OCF 51: Position-Based Questions Marketer HH. OCF 52: Position-Based Questions Social Media Consultant II. OCF 53: Position-Based Questions Practice Manager vi

8 Chapter Six: Hiring The Employee 1. Extend The Written Offer I1. Set Up The Employment File A. Personnel File B. I-9 File C. Payroll File D. Medical File E. Emergency Contact File Write The Employment Contract Create Office Space V. Designing Your New Employee Training Plan V1. Staff Meeting VI1. Employment Meeting A. Employment Contract B. Introductory Program Review V Office Companion Forms A. OCF 54: Offer Letter B. OCF 55: Employee At-Will Employment Agreement C. OCF 56: Employee Confidentiality Agreement D. OCF 57: Emergency Contact File Information Acknowledgment E. OCF 58: Employee File Request for Information F. OCF 59: Employee File Receipt of Requested Information G. OCF 60: Employee File Request Tracking Log H. OCF 61: Sample Contract 1 - Part Time I. OCF 62: Sample Contract 2 - Full Time vii

9 Chapter Seven: The Introductory Period 1. Overview Of The Eight-Week Introductory Period I1. Employee Training Schedule Employee Training Materials A. Office Policy and Procedure B. Position-Based Material C. Office Assessment Employee Trainer V. Evaluations And Assessments And Office Companion Forms A. E & A 11: Supervisory Employee Assessment B. E & A 12: Employee Performance Review C. OCF 63: Sample Employee Manual D. OCF 64: Employee Manual Acknowledgment E. OCF 65: Violation of Employee Policy F. OCF 66: Violation of Employee Policy Employee Acknowledgment G. OCF 67: Customer Service Manager Training H. OCF 68: Administrative Assistant Training I. OCF 69: Legal Assistant Training J. OCF 70: Paralegal Training K. OCF 71: Manager Training L. OCF 72: Bookkeeper Training M. OCF 73: Marketer Training N. OCF 74: Social Media Consultant Training O. OCF 75: Practice Manager Training P. OCF 76: Employee Review Acknowledgment viii

10 Chapter Eight: Staffing Success 1. Job Satisfaction I1. Positive Feedback Building Value Career Path V. Team Environment V1. Office Culture VI1. Reward Programs A. Monetary B. Non-Monetary V The Long-Term Employee Chapter Nine: Emerging Staff Problems And Solutions 1. Identifying Workplace Problems I1. Frequent Workplace Problems A. Decline in Work Ethic B. Lack of Accountability C. Poor Time Management D. No Attention to Detail E. Burnout F. Staff Members in Multiple Roles Addressing Performance Problems Performance Solutions ix

11 Chapter Ten: When The Employment Relationship Is Broken 1. Identifying The Wrong Employee A. New Employees B. Long-term Employees 1. Inability to Advance 2. Unanticipated Costs 3. Dissatisfaction I1. Documenting The Employee File Preparing For Termination A. The Role of Performance Reviews B. Overview of the Termination Process Loss Of Employee A. Remaining Team of Staff B. Office Administration C. Employee s Workload D. Client Base and Referral Sources Index Evaluations And Assessments Office Companion Forms x

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New

More information

DHA Lahore Ballot 2016

DHA Lahore Ballot 2016 Page 1 of 5 1 R001 Residential 1/L/000159 2 Kanal A 32,500,000 2 R002 Residential 1/N/00056/1 2 Kanal A 42,000,000 3 R003 Residential 2/S/00087/1 2 Kanal B 39,647,778 4 R004 Residential 2/V/00017 2 Kanal

More information

I Have...Who Has... Multiplication Game

I Have...Who Has... Multiplication Game How to play the game: Distribute the cards randomly to your students. Some students may get more than one card. Select a student to begin by reading their card aloud. (example: 35. who has 4x4?) 35 4 x

More information

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF TRIANGLE PETROLEUM CORPORATION AMENDED AND RESTATED AS OF JUNE 6, 2013

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF TRIANGLE PETROLEUM CORPORATION AMENDED AND RESTATED AS OF JUNE 6, 2013 CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF TRIANGLE PETROLEUM CORPORATION AMENDED AND RESTATED AS OF JUNE 6, 2013 I. PURPOSE OF THE COMMITTEE The purpose of the Audit Committee (the "Committee")

More information

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p iii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=4 New

More information

Business Planning. Paul E. Costantino, CPA, MST Costantino Richards Rizzo, LLP, Wakefield

Business Planning. Paul E. Costantino, CPA, MST Costantino Richards Rizzo, LLP, Wakefield Business Planning Paul E. Costantino, CPA, MST Costantino Richards Rizzo, LLP, Wakefield I. Overview of a Business Plan A business plan is a statement of a company s goals and objectives and the course

More information

Business Management COURSE OUTLINE

Business Management COURSE OUTLINE Management COURSE OUTLINE 1. Course Title: Management 2. CBEDS Title: Management 3. CBEDS Number: 4637 4. Job Titles: Bill & Account Collector Billing & Posting Clerk and Machine Operator Brokerage Clerk

More information

RHODE ISLAND DEPARTMENT OF ENVIRONMENTAL MANAGEMENT. Office of Human Resources. 2000-2001 Program Work Plan Draft - August 1999

RHODE ISLAND DEPARTMENT OF ENVIRONMENTAL MANAGEMENT. Office of Human Resources. 2000-2001 Program Work Plan Draft - August 1999 RHODE ISLAND DEPARTMENT OF ENVIRONMENTAL MANAGEMENT Office of Human Resources 2000-2001 Program Work Plan Draft - August 1999 I. Program Description: The Office of Human Resources performs all support

More information

Prestige Staffing Personnel is locally owned and operated and has continuously provided

Prestige Staffing Personnel is locally owned and operated and has continuously provided Company profile The Complete HR package Prestige Staffing Personnel is locally owned and operated and has continuously provided the complete human resources package on a national level since 1998 including:

More information

HAROLD CAMPING i ii iii iv v vi vii viii ix x xi xii 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52

More information

Contents. Part One. Preparing for the New Hire 1

Contents. Part One. Preparing for the New Hire 1 Contents Part One. Preparing for the New Hire 1 1. Understanding Sales Management in Small Companies 3 The Company President 6 The Sales Buddy 7 The Human Resources Professional 8 The Sales Manager 8 The

More information

Table of Contents. Part 1 The Office in the Business World... 1

Table of Contents. Part 1 The Office in the Business World... 1 Table of Contents Part 1 The Office in the Business World............. 1 CHAPTER 1 The Office in a Changing Business World............... 2 Topic 1-1 The Office Today.................. 3 Offices Are Information

More information

SQS The service unit/agency has induction policy and procedures for new staff.

SQS The service unit/agency has induction policy and procedures for new staff. SQS 5 The service unit/agency implements effective staff recruitment, contracting, development, training, assessment, deployment and disciplinary practices. 5.1 The service unit/agency has policies and

More information

NSF Dietary Supplement

NSF Dietary Supplement NSF Dietary Supplement SOP Template Book A guide to achieving and maintaining compliance to 21 CFR 111: Dietary Supplement Good Manufacturing Practices 2 Contents How to Use...4 About NSF Dietary Supplements...5

More information

UNIVERSITY of HOUSTON MANUAL OF ADMINISTRATIVE POLICIES AND PROCEDURES

UNIVERSITY of HOUSTON MANUAL OF ADMINISTRATIVE POLICIES AND PROCEDURES UNIVERSITY of HOUSTON MANUAL OF ADMINISTRATIVE POLICIES AND PROCEDURES SECTION: Human Resources Number: 02.03.05 AREA: Recruitment and Employment Recruitment and Employment SUBJECT: Security Sensitive

More information

Policy ALCOHOL AND DRUG BRI-HS-PI-00002

Policy ALCOHOL AND DRUG BRI-HS-PI-00002 Policy ALCOHOL AND DRUG Effective: November 21, 2014 1. Policy Statement As a responsible employer, Brion Energy Corporation ( Brion or the Company ) has an interest in establishing programs to promote

More information

ABA Approved Paralegal Program

ABA Approved Paralegal Program ABA Approved Paralegal Program S P R I N G 2 0 1 5 PLS 4 PARALEGAL INTERNSHIP TUESDAYS 5:30 p.m. CE-205 Section 4638 Instructor: Nikki Mehrpoo Jacobson Professor of Law & Attorney at Law Telephone: 310-963-8534

More information

HOW TO CREATE A JOB POSTING FROM TEMPLATE IN THE ONLINE EMPLOYMENT SYSTEM (OES)

HOW TO CREATE A JOB POSTING FROM TEMPLATE IN THE ONLINE EMPLOYMENT SYSTEM (OES) ANGELO STATE UNIVERSITY OFFICE OF HUMAN RESOURCES FAST-TRACK PROCEDURE GUIDE HOW TO CREATE A JOB POSTING FROM TEMPLATE IN THE ONLINE EMPLOYMENT SYSTEM (OES) PURPOSE: This guide describes the process for

More information

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF RITE AID CORPORATION

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF RITE AID CORPORATION CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF RITE AID CORPORATION 1. Purpose. The purpose of the Audit Committee of the Board of Directors of Rite Aid Corporation (the Corporation ) is to:

More information

A Practical Guide to Seasonal Staffing Alternatives

A Practical Guide to Seasonal Staffing Alternatives A Practical Guide to Seasonal Staffing Alternatives It s summer and time to plan for your peak staffing needs for the busy holiday season. While your base staff will carry you throughout the summer, you

More information

opportunities for IT and computing employers

opportunities for IT and computing employers opportunities for IT and computing employers co-operative education bcit.ca/co-op/computing industry sponsored student projects bcit.ca/cas/issp Opportunities for IT and Computing employers Table of Contents

More information

resource support legal paralegal services The Next Generation Paralegal FUTURE LAW OFFICE: futurelawoffice.com

resource support legal paralegal services The Next Generation Paralegal FUTURE LAW OFFICE: futurelawoffice.com FUTURE LAW OFFICE: The Next Generation Paralegal legal support paralegal services resource Changing Roles and Responsibilities Page 1 New Challenges and Opportunities Page 3 Increased Hiring Activity Page

More information

Strategies to Optimize Call Center Performance

Strategies to Optimize Call Center Performance Strategies to Optimize Call Center Performance Financial services customers demand superior service and support as the price of their ongoing loyalty and patronage. In today s experience-driven economy,

More information

Absorb Additional Readings. Volunteer Your Services. Adapted from Field Guide to Consulting and Organizational Development

Absorb Additional Readings. Volunteer Your Services. Adapted from Field Guide to Consulting and Organizational Development General Resources for Learning for Consultants Know Your Community s Resources for Businesses Depending on the size of the community, there is often a wide range of resources for consultants in the community.

More information

Candidate interview and evaluation sheet. Telephone Interview Script and Suggested Questions. Page 1 of 8

Candidate interview and evaluation sheet. Telephone Interview Script and Suggested Questions. Page 1 of 8 Page 1 of 8 Candidate interview and evaluation sheet Name of applicant: Position applied for: Date of initial interview: Interviewer: Telephone Interview Script and Suggested Questions Questions to Ask

More information

PROCEDURE - Montgomery College

PROCEDURE - Montgomery College Chapter: Personnel Modification No. 004 Subject: Recruitment and Appointment Procedures for Support and Associate Staff I. General A. The President has overall responsibility for the recruitment, selection

More information

CIVIL RIGHTS DIVISION. Experienced Attorney & Attorney Manager Hiring Policy

CIVIL RIGHTS DIVISION. Experienced Attorney & Attorney Manager Hiring Policy CIVIL RIGHTS DIVISION Experienced Attorney & Attorney Manager Hiring Policy The following process is used to for recruiting and hiring for career experienced attorneys and attorney manager positions 1

More information

APPLICATION FOR EMPLOYMENT PRACTICES LIABILITY INSURANCE

APPLICATION FOR EMPLOYMENT PRACTICES LIABILITY INSURANCE APPLICATION FOR EMPLOYMENT PRACTICES LIABILITY INSURANCE INSTRUCTIONS: 1. Answer all questions (if not applicable, show N/A) and attach all additional information/explanations as required. 2. Applications

More information

Human Resources Management Training Curriculum

Human Resources Management Training Curriculum Human Resources Management Training Curriculum Technical Assistance to the New Partners Initiative (TA-NPI) New Partners Initiative Technical Assistance Project (NuPITA) The New Partners Initiative Technical

More information

Human Resources FY 2014-16 Performance Plan

Human Resources FY 2014-16 Performance Plan Contents I. Mission Statement... 1 II. Department Overview... 1 III. Program Description and Responsibilities... 2 Administration... 2 Organization Development and Training... 2 Staffing and Recruitment...

More information

Training and Human Resources Manager

Training and Human Resources Manager UNITED STATES BANKRUPTCY COURT SOUTHERN DISTRICT OF CALIFORNIA Training and Human Resources Manager Job Summary This position is located in the Administrative Section of the United States Bankruptcy Court

More information

Internship. Employer Guidelines. School of Business & Hospitality

Internship. Employer Guidelines. School of Business & Hospitality Internship Employer Guidelines Pennsylvania College of Technology One College Avenue Williamsport, PA 17701 570-327 4517 An affiliate of The Pennsylvania State University Penn College operates on a nondiscriminatory

More information

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF ARMSTRONG FLOORING, INC. ADOPTED AS OF MARCH 30, 2016

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF ARMSTRONG FLOORING, INC. ADOPTED AS OF MARCH 30, 2016 CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF ARMSTRONG FLOORING, INC. ADOPTED AS OF MARCH 30, 2016 I. PURPOSE OF THE COMMITTEE The purpose of the Audit Committee (the Committee ) of the

More information

Your Partner in Nationwide Locum Tenens Staffing and Placement

Your Partner in Nationwide Locum Tenens Staffing and Placement Maxim Physician Resources Your Partner in Nationwide Locum Tenens Staffing and Placement www.maximphysicians.com Table of Contents Company Overview MPR Company Overview... 2 An Experienced Provider...

More information

ARTICLE 8. INITIAL PRACTITIONER AND OTHER LICENSES

ARTICLE 8. INITIAL PRACTITIONER AND OTHER LICENSES ARTICLE 8. INITIAL PRACTITIONER AND OTHER LICENSES NOTE: The statutory authority to adopt rules under IC 20-28-2-6 was transferred from the Advisory Board of the Division of Professional Standards to the

More information

Acceleration and Gifted Girls

Acceleration and Gifted Girls Acceleration and Gifted Girls A thesis presented in partial fulfilment of the requirements for the degree of Doctor of Education at Massey University, Manawatū, New Zealand. Margaret Evelyn Crawford 2016

More information

Would I Follow Me? An Introduction to Management Leadership in the Workplace

Would I Follow Me? An Introduction to Management Leadership in the Workplace Would I Follow Me? An Introduction to Management Leadership in the Workplace This dynamic program clearly shows the right and wrong ways to deal with the very important human dimension of team performance.

More information

Vetting The Old & The New

Vetting The Old & The New VETTING CANDIDATES: TIPS, TOOLS AND PRACTICAL ADVICE Prepared by Barbara A. AmEnde AmEnde Human Resource Consulting, LLC. Vetting The Old & The New Old Way - Print Advertising and Referrals Walk-n Candidates

More information

RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE LAW OFFICE MANAGEMENT LEGL-127. A. Course Title and Number: Law Office Management LEGL-127

RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE LAW OFFICE MANAGEMENT LEGL-127. A. Course Title and Number: Law Office Management LEGL-127 1 RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE LAW OFFICE MANAGEMENT LEGL-127 I. Basic Course Information A. Course Title and Number: Law Office Management LEGL-127 B. New or Modified Course:

More information

The HR Image Makeover: From Cost Center to Profit Maker

The HR Image Makeover: From Cost Center to Profit Maker The HR Image Makeover: From Cost Center to Profit Maker Human resources human assets human capital. Call it what you will, the collected people power or workforce value of an organization is an asset that

More information

University Policy Statement UPS 210.001 RECRUITMENT AND APPOINTMENT OF TENURE-TRACK FACULTY

University Policy Statement UPS 210.001 RECRUITMENT AND APPOINTMENT OF TENURE-TRACK FACULTY University Policy Statement UPS 210.001 RECRUITMENT AND APPOINTMENT OF TENURE-TRACK FACULTY I. INTRODUCTION The goal for recruitments is to appoint a high quality and diverse faculty utilizing an effective,

More information

DEPARTMENT OF GENERAL SERVICES

DEPARTMENT OF GENERAL SERVICES POLICY NUMBER: HR-8 PAGE 1 OF 7 I. PURPOSE To establish agency policy requiring the review of background information to determine the suitability of individuals for employment or continued employment.

More information

Strategies to Address Call Center Challenges

Strategies to Address Call Center Challenges Strategies to Address Call Center Challenges By: Sanjay Jain, Practice Manager FIS Virtual Back-Office Services 800.822.6758 Leading Call Center Challenges The number one issue contact (call) center executives

More information

Welcome to the Triangulating Human Resources, Safety and Risk Management for Successful Projects

Welcome to the Triangulating Human Resources, Safety and Risk Management for Successful Projects Welcome to the Triangulating Human Resources, Safety and Risk Management for Successful Projects Moderator: Matthew T. Wallace, President, WT Resources LLC Speakers: James P. Schabarum, II, CPCU, AFSB,

More information

Request for Qualifications (RFQ #10-13): Strategic Communications and Marketing Contractor Responses to Questions

Request for Qualifications (RFQ #10-13): Strategic Communications and Marketing Contractor Responses to Questions Questions about references and qualifications: 1. In section VIII, Minimum Candidate Qualifications, we are asked to provide at least five relevant client references, however we are asked to provide three

More information

Eligible Registers, Certification, and Appointment

Eligible Registers, Certification, and Appointment Page 8 Rule III. Eligible Registers, Certification, and Appointment A. Eligible Registers The Director of Human Resources shall establish and maintain such eligible registers for the various job classifications

More information

RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE CISY 102 COMPUTER LITERACY

RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE CISY 102 COMPUTER LITERACY RARITAN VALLEY COMMUNITY COLLEGE ACADEMIC COURSE OUTLINE CISY 102 COMPUTER LITERACY I. Basic Course Information A. Course Number and Title: CISY-102 Computer Literacy B. New or Modified Course: Modified

More information

ACCOUNTING DEPARTMENT STAFFING

ACCOUNTING DEPARTMENT STAFFING ACCOUNTING DEPARTMENT STAFFING Ellen Freedman, CLM 2005 Depending on the size of your firm, you may have a large or small number of people managing your accounting function. In small firms there is typically

More information

WORKFORCE SURVEY 2014/2015 M7 CORRIDOR

WORKFORCE SURVEY 2014/2015 M7 CORRIDOR WORKFORCE SURVEY 2014/2015 M7 CORRIDOR CONTENTS PAGE Introduction. 3 Key findings Employers. 4-7 Key findings - Employees. 8-11 Compare Salary Levels Engineering.. 12 Professional... 13 Accountancy.. 14

More information

Frequently Asked Recruiting Questions & Answers

Frequently Asked Recruiting Questions & Answers Frequently Asked Recruiting Questions & Answers Applying For a Job How do I know what positions are open at Glenmede? Visit the Careers page of www.glenmede.com for a listing of the employment opportunities

More information

RECRUITMENT AND HIRING POLIGY - MWCC Full-time and Part-time Positions

RECRUITMENT AND HIRING POLIGY - MWCC Full-time and Part-time Positions Division of Human Resources and Payroll/Affirmative Action RECRUITMENT AND HIRING POLIGY - MWCC Full-time and Part-time Positions Policy Statement: The Division of Human Resources and Payroll/Affirmative

More information

Policy on Recruitment, Examination and Selection

Policy on Recruitment, Examination and Selection Effective Date of Issue: December 15, 2005 Page 1 of 6 (Revised June 21, 2013) STATE OF MARYLAND JUDICIARY I. PURPOSE To establish a uniform policy to promote fair and consistent application of recruitment,

More information

NIPISSING-PARRY SOUND CATHOLIC DISTRICT SCHOOL BOARD

NIPISSING-PARRY SOUND CATHOLIC DISTRICT SCHOOL BOARD POLICY: IT SHALL BE THE POLICY OF THE NIPISSING-PARRY SOUND CATHOLIC DISTRICT SCHOOL BOARD to create a working environment which promotes positive attitudes toward attendance and recognizes regular employee

More information

g. Less h. More i. Price j. Price k. Purchase a product l. Quantity supplied

g. Less h. More i. Price j. Price k. Purchase a product l. Quantity supplied Section 1 Word list a. Ability & willingness b. Chart form c. Decrease d. Demand e. Graph form f. Increase g. Less h. More i. Price j. Price k. Purchase a product l. Quantity supplied m. Responsiveness

More information

CERTIFICATIONS IN HUMAN RESOURCES» ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES. aphr EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCES» ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES. aphr EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» aphr ASSOCIATE PROFESSIONAL IN HUMAN RESOURCES aphr EXAM CONTENT OUTLINE aphr TM EXAM CONTENT OUTLINE AT-A-GLANCE aphr TM EXAM WEIGHTING BY FUNCTIONAL AREA» HR Operations

More information

Setting highest standards in recruitment, our people make the difference

Setting highest standards in recruitment, our people make the difference Setting highest standards in recruitment, our people make the difference Corporate Profile We welcome opportunities in discussing your company s Human Resource needs no matter where you are, we deliver

More information

Chapter 15 Personnel Management

Chapter 15 Personnel Management Chapter 15 Personnel Management In the corporate sector, it s called human resources. And it makes sense, since your personnel are perhaps your most important resource. You can have the best operating

More information

Internal Revenue Service

Internal Revenue Service Internal Revenue Service Department of the Treasury Number: 200350006 Release Date: 12/12/03 Index Number: 0355.00-00, 0368.00-00 Washington, DC 20224 Person to Contact: Telephone Number: Refer Reply To:

More information

Federal Work-Study Student Employment Guide

Federal Work-Study Student Employment Guide Federal Work-Study Student Employment Guide 2015-2016 Office of Student Financial Aid p. 703-993-2353 f. 703-993-2350 Finaid@gmu.edu financialaid.gmu.edu/federal-work-study/ Table of Contents I. WHAT IS

More information

Standard Hiring and Interviewing Procedures for Administrators

Standard Hiring and Interviewing Procedures for Administrators ROMULUS COMMUNITY SCHOOLS Standard Hiring and Interviewing Procedures for Administrators For Certificated Staff: Paraprofessionals, Teachers, and Administrators (Regular Probationary, Regular Part-Time,

More information

Dear New Small Business Customer,

Dear New Small Business Customer, Introductory Letter Dear New Small Business Customer, I'm writing today to introduce Office Specialists, and to tell you about an exciting new program we've developed exclusively for small, growing businesses

More information

MBTA HUMAN RESOURCES STRATEGY WORKFORCE UPDATE

MBTA HUMAN RESOURCES STRATEGY WORKFORCE UPDATE DRAFT: DO NOT DISTRIBUTE IN WHOLE OR IN PART. FOR INTERNAL POLICY DISCUSSION MBTA HUMAN RESOURCES STRATEGY WORKFORCE UPDATE March 28, 2016 Jessie Saintcyr, Esq. CAO for MassDOT / Assistant Secretary of

More information

ATTACHMENT I TO APPENDIX B OF UNOS BYLAWS

ATTACHMENT I TO APPENDIX B OF UNOS BYLAWS ATTACHMENT I TO APPENDIX B OF UNOS BYLAWS Designated Transplant Program Criteria XIII. Transplant Programs. A. In order to qualify for membership, a transplant program must utilize, for its histocompatibility

More information

Ohio Wesleyan University Search/Recruitment Procedures

Ohio Wesleyan University Search/Recruitment Procedures Position Title: Search Number: #1314 - Search Start Date: ****************************************************************************** The latest version of the search/recruitment paperwork is attached

More information

BRIEF CONTENTS. Chapter 10 Employee Satisfaction and Commitment 363. Chapter 1 Introduction to I/O Psychology 1

BRIEF CONTENTS. Chapter 10 Employee Satisfaction and Commitment 363. Chapter 1 Introduction to I/O Psychology 1 Michael G. Aamodt Industrial/organizational psychology An applied approach BRIEF Chapter 1 Introduction to I/O Psychology 1 Chapter 2 Job Analysis and Evaluation 33 Chapter 3 Legal Issues in Employee Selection

More information

STATE UNIVERSITY OF NEW YORK COLLEGE OF TECHNOLOGY CANTON, NEW YORK

STATE UNIVERSITY OF NEW YORK COLLEGE OF TECHNOLOGY CANTON, NEW YORK STATE UNIVERSITY OF NEW YORK COLLEGE OF TECHNOLOGY CANTON, NEW YORK COURSE OUTLINE VSAD 301 VETERINARY PRACTICE MANAGEMENT Prepared By: Sophia C. Theodore, DVM SCHOOL OF SCIENCE, HEALTH & CRIMINAL JUSTICE

More information

Georgia Department of Education

Georgia Department of Education Marketing Career Cluster Marketing and Entrepreneurship Course Number 08.44100 Course Description: Marketing and Entrepreneurship is the second course in the Marketing and Management Career Pathway. Marketing

More information

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF VEEVA SYSTEMS INC. Effective as of March 11, 2015 ARTICLE I PURPOSE

CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF VEEVA SYSTEMS INC. Effective as of March 11, 2015 ARTICLE I PURPOSE CHARTER OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS OF VEEVA SYSTEMS INC. Effective as of March 11, 2015 ARTICLE I PURPOSE The purpose of the Audit Committee of the Board of Directors of Veeva Systems

More information

ION A Curriculum, Competencies and Externship

ION A Curriculum, Competencies and Externship ION A Curriculum, Competencies and Externship MA.A.1. The depth and breadth of the program s curriculum enables graduates to acquire the knowledge and competencies necessary to become an entry-level professional

More information

Sr. Management Engineer Intermountain Healthcare 1034 North 500 West Provo, Utah 84604 Email: Jared.LeBaron@imail.org Phone: 801-357-4080

Sr. Management Engineer Intermountain Healthcare 1034 North 500 West Provo, Utah 84604 Email: Jared.LeBaron@imail.org Phone: 801-357-4080 RECRUITING CHANGE: PROCESS AND PRODUCTIVITY IMPROVEMENT IN HUMAN RESOURCES Jared LeBaron Sr. Management Engineer Intermountain Healthcare 1034 North 500 West Provo, Utah 84604 Email: Jared.LeBaron@imail.org

More information

Section 303(g)(2)(G) of the Controlled Substances Act (21 U.S.C. 823(g)(2)(G)) is amended. (1) by striking clause (ii) and inserting the following:

Section 303(g)(2)(G) of the Controlled Substances Act (21 U.S.C. 823(g)(2)(G)) is amended. (1) by striking clause (ii) and inserting the following: Section XX. Definitions. Section 303(g)(2)(G) of the Controlled Substances Act (21 U.S.C. 823(g)(2)(G)) is amended (1) by striking clause (ii) and inserting the following: (ii) The term qualifying practitioner

More information

University of Alberta Undergraduate Psychology Association Constitution

University of Alberta Undergraduate Psychology Association Constitution University of Alberta Undergraduate Psychology Association Constitution Mission Statement: The Undergraduate Psychology Association, or UPA, is designed to promote the study of psychology, assist students

More information

PERSONNEL RECORDS. Unit: Subject: Sarbanes-Oxley Act Review - Human Resources and Payroll Title: Risk and Control Identification Year end: OBJECTIVE

PERSONNEL RECORDS. Unit: Subject: Sarbanes-Oxley Act Review - Human Resources and Payroll Title: Risk and Control Identification Year end: OBJECTIVE Unit: Subject: Sarbanes-Oxley Act Review - Human Resources and Payroll Title: Risk and Control Identification Year end: POTENTIAL PERSONNEL RECORDS Personnel files contain accurate, valid and complete

More information

CORPORATE POLICY AND PROCEDURE

CORPORATE POLICY AND PROCEDURE CORPORATE POLICY AND PROCEDURE POLICY Non-Union Termination Policy CATEGORY Corporate AUTHORITY Human Resources and Legal Services RELATED POLICIES Click to insert other related policies APPROVED BY Executive

More information

HIRING A MAIN STREET MANAGER

HIRING A MAIN STREET MANAGER HIRING A MAIN STREET MANAGER The following information contains general guidelines for hiring a Main Street project manager and includes an outline of the selection process, sample interview and reference

More information

Berkshire Hathaway Inc. Audit Committee Charter

Berkshire Hathaway Inc. Audit Committee Charter Berkshire Hathaway Inc. Audit Committee Charter Committee Membership: The Audit Committee of Berkshire Hathaway Inc. (the Company ) shall be comprised of at least three directors, each of whom the Board

More information

LEGAL PROFESSIONAL DEVELOPMENT INSTITUTE

LEGAL PROFESSIONAL DEVELOPMENT INSTITUTE LEGAL PROFESSIONAL DEVELOPMENT INSTITUTE I. OBJECTIVES The Legal Professional Development Institute (LPDI) is a co-curricular program that offers students the opportunity to receive professional skills

More information

Audit Risk & Governance Committee Charter

Audit Risk & Governance Committee Charter Purpose a) The Audit Risk & Governance Committee (Committee) is a formally appointed Committee of the Board of Directors of the Australian Wine Consumers Co-operative Society Limited (the Co-operative)

More information

Graduate Employment Preparedness Assessment Development Guide

Graduate Employment Preparedness Assessment Development Guide BMG Boyer Management Group Graduate Employment Preparedness Assessment Development Guide The Graduate Employment Preparedness Assessment (GEPA) 2014-2015 Development Guide Table of Contents Click on Hyperlinks

More information

COMMONWEALTH OF PENNSYLVANIA INSURANCE DEPARTMENT MARKET CONDUCT EXAMINATION REPORT JACKSON NATIONAL LIFE INSURANCE COMPANY LANCING, MI

COMMONWEALTH OF PENNSYLVANIA INSURANCE DEPARTMENT MARKET CONDUCT EXAMINATION REPORT JACKSON NATIONAL LIFE INSURANCE COMPANY LANCING, MI COMMONWEALTH OF PENNSYLVANIA INSURANCE DEPARTMENT MARKET CONDUCT EXAMINATION REPORT OF JACKSON NATIONAL LIFE INSURANCE COMPANY LANCING, MI As of: July 18, 2012 Issued: August 2, 2012 MARKET ACTIONS BUREAU

More information

Illinois Differential Response Survey Investigation Supervisor (Baseline)

Illinois Differential Response Survey Investigation Supervisor (Baseline) UNIVERSITY OF ILLINOIS T URN-CHMPIGN Illinois Differential Response Survey Investigation Supervisor (aseline) Your Name: Your work email: Region/Site/Field: Tenure and Duties 1. How long have you worked

More information

Job Description. Senior HR Business Partner Process Improvement

Job Description. Senior HR Business Partner Process Improvement Job Description Job Title: Role: Department: Reporting to: Location: Direct Reports: HR Administrator Team Member Human Resources Senior HR Business Partner Process Improvement Birmingham Centre None Main

More information

A Leon County Employment Application is required in all cases. A separate application must be made for each position applied for.

A Leon County Employment Application is required in all cases. A separate application must be made for each position applied for. SECTION III RECRUITMENT, SELECTION and APPOINTMENT 3.01 Recruitment A. The County is an Equal Employment Opportunity Employer. B. Applicants are recruited on the basis of job requirements. The County recognizes

More information

Cost of Hiring Average Employees

Cost of Hiring Average Employees How to Avoid the Cost of Hiring Average Employees 1/16 Did You Know... Top performers can increase productivity, revenue, and profit between 40% and 67% over average performers. Source: McKinsey & Co.

More information

PUBLIC SERVICES COMMISSION THE SERVICE CHARTER

PUBLIC SERVICES COMMISSION THE SERVICE CHARTER PUBLIC SERVICES COMMISSION THE SERVICE CHARTER JUNE 2015 TABLE OF CONTENTS PAGE 1.0 INTRODUCTION 1 2.0 WHY THIS SERVICE CHARTER 3 3.0 SERVICE DELIVERY STANDARDS 3 4.0 SERVICE DELIVERY TIME FRAME 5 5.0

More information

LANGUAGE ACCESS POLICY

LANGUAGE ACCESS POLICY LANGUAGE ACCESS POLICY I. GENERAL POLICY A. Policy. CLS delivers quality legal services to clients in their preferred language. CLS shall provide language services as needed to ensure that limited English

More information

Handbook. Get the Most Out of Your Internship. for Students and Supervisors. - Accounting - Computer Information Systems. - Financial Services

Handbook. Get the Most Out of Your Internship. for Students and Supervisors. - Accounting - Computer Information Systems. - Financial Services F L O R I D A C O M M U N I T Y C O L L E G E A T J A C K S ON V I L L E Get the Most Out of Your Internship Internship Handbook for Students and Supervisors - Accounting - Computer Information Systems

More information

BROOKFIELD INFRASTRUCTURE PARTNERS LIMITED AUDIT COMMITTEE CHARTER. Revised February 2015

BROOKFIELD INFRASTRUCTURE PARTNERS LIMITED AUDIT COMMITTEE CHARTER. Revised February 2015 BROOKFIELD INFRASTRUCTURE PARTNERS LIMITED AUDIT COMMITTEE CHARTER Revised February 2015 A committee of the board of directors (the Board ) of Brookfield Infrastructure Partners Limited (the Managing General

More information

Recruitment Pack: Executive Director

Recruitment Pack: Executive Director Recruitment Pack: Executive Director Theatre503 Theatre503 is an Olivier award-winning producing theatre which specialises in new writing based in Battersea, South-West London. Its aims to be the best

More information

Scheme of Service. for. Counselling Personnel

Scheme of Service. for. Counselling Personnel REPUBLIC OF KENYA Scheme of Service for Counselling Personnel October, 2009 APPROVED BY THE PUBLIC SERVICE COMMISSION OF KENYA AND ISSUED BY THE PERMANENT SECRETARY MINISTRY OF STATE FOR PUBLIC SERVICE

More information

FACT SHEET (Available at http://prsinfo.clinicaltrials.gov/) Registration at ClinicalTrials.gov: As required by Public Law 110-85, Title VIII

FACT SHEET (Available at http://prsinfo.clinicaltrials.gov/) Registration at ClinicalTrials.gov: As required by Public Law 110-85, Title VIII 10/27/09 NOTE: Section 2, Timing of Registration at ClinicalTrials.gov, was revised on 10/23/09. This document supersedes the Fact Sheet issued on 11/09/07. Note that the new text is highlighted below.

More information

Nebraska Whole Picture Recruitment: From Paperwork to People Work Featuring the Personic Applicant Tracking System Mike McCrory Dovi Mueller

Nebraska Whole Picture Recruitment: From Paperwork to People Work Featuring the Personic Applicant Tracking System Mike McCrory Dovi Mueller Nebraska Whole Picture Recruitment: From Paperwork to People Work Featuring the Personic Applicant Tracking System Mike McCrory Dovi Mueller Approximately four years ago Nebraska began to take a serious

More information

Collaboration that Works! How a Paralegal Studies Program Partnered with Career Services

Collaboration that Works! How a Paralegal Studies Program Partnered with Career Services Collaboration that Works! How a Paralegal Studies Program Partnered with Career Services Deborah Boyle, Paralegal Studies Program Manager University of Hartford dboyle@hartford.edu Linda Schultz, Associate

More information

REDUCTION IN FORCE AND PRIORITY RE-EMPLOYMENT CONSIDERATION FOR SPA EMPLOYEES

REDUCTION IN FORCE AND PRIORITY RE-EMPLOYMENT CONSIDERATION FOR SPA EMPLOYEES Authority: History: Source of Authority: 08.140 Related Links: Responsible Office: REDUCTION IN FORCE AND PRIORITY RE-EMPLOYMENT CONSIDERATION FOR SPA EMPLOYEES Chancellor Revised October 28, 2010; revised

More information

Be it enacted by the People of the State of Illinois,

Be it enacted by the People of the State of Illinois, AN ACT concerning regulation. Be it enacted by the People of the State of Illinois, represented in the General Assembly: Section 5. The Residential Mortgage License Act of 1987 is amended by changing Sections

More information

TEAMWORK. Recruitment HR Consulting Market Research A WINNING TEAM IS GREATER THAN THE SUM OF ITS PARTS.

TEAMWORK. Recruitment HR Consulting Market Research A WINNING TEAM IS GREATER THAN THE SUM OF ITS PARTS. TEAMWORK Recruitment HR Consulting Market Research Business Consulting A WINNING TEAM IS GREATER THAN THE SUM OF ITS PARTS. Saint Blanquat & A. Services Saint Blanquat & A. is Cambodia s premier Human

More information

PURCHASING DEPARTMENT

PURCHASING DEPARTMENT PURCHASING DEPARTMENT Hill Education Center #150 136 Elm St. Cumming, GA 30040 Phone: 770-781-6603 / Fax: 770-781-6603 www.forsyth.k12.ga.us RFI - I08-01 Applicant Tracking Software November 13, 2007 To:

More information

Temporary Employment Hiring Manager Guidelines

Temporary Employment Hiring Manager Guidelines Temporary Employment Hiring Manager Guidelines Our mission is to provide outstanding customer service and quality leadership to the university community as well as to recruit and retain a diverse workforce.

More information

Tabcorp Holdings Limited

Tabcorp Holdings Limited (ABN 66 063 780 709) Audit, Risk and Compliance Committee Terms of Reference Contents 1 Introduction to the Terms of Reference 1 1.1 General 1 1.2 Board approval 1 1.3 Definitions 1 2 Role of the Committee

More information

SECTION 1 INTRODUCTION 1.01 PURPOSE AND USE OF MANUAL

SECTION 1 INTRODUCTION 1.01 PURPOSE AND USE OF MANUAL SECTION 1 INTRODUCTION 1.01 PURPOSE AND USE OF MANUAL AUTHORITY: CIVIL SERVICE ACT ADMINISTRATION: P.E.I. PUBLIC SERVICE COMMISSION Sub-Section 1.01 Purpose and Use of Manual 01 October 2002 1 of 3 1.

More information