Y O U R P A R T N E R I N P E S T M A N A G E M E N T

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1 Y O U R P A R T N E R I N P E S T M A N A G E M E N T

2 The only company devoted exclusively to serving the pest management needs of the commercial, national account market This is Copesan s sole reason for being, and it allows us to focus our local and North American resources on delivering consistent, high quality solutions to your pest management needs. It is our goal to help you maintain your competitive advantage and increase your profitability through our customized programs. Businesses with multiple locations turn to Copesan for consistent brand protection Copesan is an alliance of premier pest management companies. We are united as a single entity for the sole purpose of providing quality pest solutions to businesses with locations throughout North America. Since 1958, Copesan has been providing quality pest management services to a long list of demanding industries. These include: Food Processing Warehousing/Distribution Chain Restaurant Grocery/Supermarket Health Care Hotel/Motel Property Management Retail Transportation Inspection Pest Trapping Education A puzzle is used to help visualize how IPM service is not just dependent on one or two items, but depends on the interaction of many components, or tactics, to form a complete picture. Copesan s service team is trained to piece together the right combination of tactics to achieve results, exceed expectations and protect your brand and the environment. Mechanical Control Sanitation Exclusion Quality Control Documentation Physical Control Pesticide Applications Administrative Service Support Technician Local technical expertise Copesan has the most extensive group of technical experts in the industry. They are internationally recognized experts in pest management for being leaders in research, training, education, advancements in strategies for service delivery and for defining pest management for the future. Located throughout North America, these technical experts apply their skills at the local level. As a Copesan client, your service program is supported by this vast network of knowledge to solve your unique pest challenges. We realize the key to your overall satisfaction is directly dependent upon the quality of people who perform the service. Copesan s Partners continually educate and train our IPM Service Specialists in the most advanced pest management techniques. This provides you with the most qualified and experienced specialists servicing your facilities. Copesan s online learning center, Copesan University, provides specialized training that drives consistent, high-quality service. Integrated Pest Management (IPM) Copesan has a definitive view that Integrated Pest Management (IPM) is an on-going process, using all appropriate pest management options to manage pests while balancing the benefits of control, costs, public health and protection of the environment. Our view of IPM combines creative strategy and multiple techniques proven to eliminate pests. Copesan also views IPM as a partnership, providing long-term solutions by working together, with our clients.

3 INNOVATIVE SOLUTIONS TO TOUGH PROBLEMS. Consistent communication and documentation As an innovator in providing unparalleled pest management solutions, Copesan utilizes a proprietary, electronic data reporting system RapidTrax. RapidTrax provides you with a wide range of options for communication, documentation and to monitor your program s effectiveness. Electronic service reports capture essential service details including pest activity, types of pests, sanitation and structural deficiencies, materials used, time and date of service. Web-based data allows designated client employees to access service details on a secured site, view trend reports and generate customized reports. Escalated Issue Reporting and Notifications provide important insight for you and your staff into critical issues requiring immediate attention. Deficiency Notices triggered by unresolved sanitation or structural deficiencies make follow-up easy and ensures conditions conducive to pest activity are resolved. Client-focused relationships Copesan is a client-driven organization with a focus on exceeding our clients expectations. Copesan s Strategic Account Management process is a systematic and proactive approach that fosters a productive relationship for the mutual benefit of everyone involved. To accomplish this, we engage key people within both organizations and develop a proactive communication model to facilitate effective information flow. When you partner with Copesan, our Strategic Account Management Team goes to work building the framework for a true strategic partnership. Our goal is to build client loyalty and retain your business long into the future. Account managers learn about your business and provide individualized support through proactive communication and close-the-loop protocols. Copesan s North American coverage assures you of responsive, personal service Copesan offers you the most complete coverage in the industry, with Service Centers located throughout the U.S., Canada, Mexico and the Caribbean. This extensive, coast-tocoast coverage assures you of efficient and locale-specific pest protection no matter where your facilities are located. Quality standards guarantee performance Copesan ensures the quality of service through consistent monitoring of an established set of Performance Standards. These standards make it possible for us to provide consistent, effective service to all of your facilities. We guarantee it! Environmental Care Philosophy ~ A Green Approach On every service, for every client, Copesan emphasizes quality, consistency, collaboration and respect for the environment. To that end, Copesan operates with three guiding principles of pest management: We take specific, proactive actions to solve pest issues within the context of our natural ecology, even in the absence of regulatory mandates. We seek to use the most permanent solutions with the least amount of material, waste and disruption to the environment. We aggressively explore and implement alternatives, innovation, technology and advances in materials and methodology to reduce or replace pesticide use and support the sustainability of the earth. These principles guide us in our pest management decisions and strategies to protect the safety and health of our clients and their employees, and to help preserve the integrity of our clients brands. Contact Copesan Our expertise is your solution.

4 PROGRAMS TO PROTECT YOUR BRAND. A sterling reputation is vital to any brand. Copesan is committed to protecting the brands of our clients through an Integrated Pest Management (IPM) process that ensures Consistency, Accountability, Responsiveness and Effectiveness the CARE that is the foundation of each of our programs. The food processing industry has high standards when it comes to pest management. Copesan understands this and brings a technicallysophisticated approach and unmatched level of expertise to meeting these needs. Signature Care is delivered by service professionals who are certified in providing pest management services for the highly regulated food industry. Signature Care is a great fit for facilities that are inspected, have thirdparty audits or operate under organic protocols. Providing patrons with a safe, enjoyable and pestfree dining experience is critical to the success of any foodservice establishment. Unlike any other program on the market, Culinary Care delivers a powerful combination of unique benefits developed specifically for the restaurant industry, including coverage for the most visible and problematic pest flies. Market differentiation and managing brand consistency across all locations can be a challenge and the key to success in the hospitality industry. Total Guest Care safeguards your properties with a new level of protection for your hotels with solutions for bed bugs, flies and other key pests. The critical needs and highly sensitive environments of the health care industry require special knowledge and expertise. Copesan is committed to protecting these environments, as well as the health and safety of residents, patients and employees through our Prescription Care program. With responsibility for managing multiple locations, you need options when it comes to a pest management solution. That s why Copesan created Care Select, a modular Integrated Pest Management (IPM) program. Designed with choices in services and covered pests, Care Select zeroes in on the target for simple, effective solutions to a variety of pest problems.

5 BRAND PROTECTION Copesan s CARE programs are dedicated to protecting your products, reputation and environment through an integrated pest management process that ensures Consistency, Accountability, Responsiveness, and Effectiveness. Consistency Copesan will consistently adhere to the standards set forth in your customized program, from service specifications and communication to pricing and special requests. Accountability Copesan will be accountable to your specific requirements in terms of regulatory compliance, quality assurance, licensing and time of service. Responsiveness Copesan will respond to emergency calls within 4 hours. We realize that any pest visible to your customers could be devastating to your reputation and profitability. With the largest, local service response team in place, Copesan is available 24 hours a day, 7 days a week, 365 days a year. Effectiveness Copesan will deliver the most comprehensive service in the most effective manner with minimal disruption to your facilities. Copesan people set the toughest standards in the pest management industry.

6 F U L L S E R V I C E C A P A B I L I T I E S Bed Bug Inspections and Treatments Bioremediation Services Bird Exclusion Services Electronic Reporting/Trend Analysis Flying Insect Management Fumigations Fumigation Alternatives GMP Audits Green and Organic Service Programs In-House Training, Materials and Support Insect Management Insect Light Traps and Maintenance Copesan s industry leadership helps your business comply with regulations Through active involvement with the National Pest Management Association (NPMA) and state associations, Copesan plays an instrumental role in the development of laws, regulations and industry standards with your needs and concerns in mind. In fact, more Copesan leaders have served as NPMA President than any other organization. IPM Seminars and Workshops Nuisance Wildlife Management Pest Identification Pest Prevention/Exclusion Consultation Pest Proofing Pheromone Monitoring Product and Equipment Sales Product Pest Contamination Consultation Copesan is an alliance of premier pest management companies that are united as a single entity for the sole purpose of providing quality pest solutions to businesses with locations throughout North America. Rodent Management Sanitation Inspections Stored Product Pest Management Termite Inspections and Treatments Vegetation Management Wood Destroying Organism Inspections Wood Destroying Organism Treatments W175 N5711 Technology Drive Menomonee Falls, WI (1.800.COPESAN) Phone Fax Copesan

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