Pinkenba emergency evacuation

Transcription

1 Pinkenba Community E

2 ContEnts 1. Amendments 4 2. IntroductIon overview Authority Purpose scope Pinkenba residential area review process emergency management methodology 6 3. PreventIon risk assessment methodology natural disasters Industry-related disasters/non-natural disasters PrePArAtIon overview emergency preparation guidelines and checklists community warning system considerations Key information to be communicated templates communication flowchart supplementary communication methods for long-term forecasted events education and awareness response shelter-in-place self evacuation controlled evacuation evacuation process recovery APPendIces 27 2 Pinkenba Community Emergency and Evacuation Plan

3 FIgures Figure 1: Pinkenba community boundary 6 Figure 2: communication flowchart 16 Figure 3: Assembly areas 21 Figure 4: road evacuation routes 22 Figure 5: nominated entry and exit points for an evacuation through Airport grounds 23 tables table 1: Qualitative scale of likelihood 8 table 2: scale of consequences for Pinkenba village 8 table 3: risk assessment of natural disasters and emergencies 10 table 4: risk assessment for industry-related and other non-natural disasters and emergencies 10 table 5: Pinkenba community support communication methods 12 table 6: other possible forms of notification 13 table 7: evacuation triggers 19 Pinkenba Community Emergency and Evacuation Plan 3

4 1. amendments suggested Amendments or AddItIons to this PlAn should be ForwArded to: disaster management coordinator disaster response and recovery Brisbane City Council GPo Box 1434 Brisbane Qld 4001 hard copy distribution to copies disaster management Coordinator 1 Emergency Coordination Centre 1 Brisbane district disaster Coordinator 1 Emergency management Queensland 1 Hendra Police station 1 Hendra Fire station 1 4 Pinkenba Community Emergency and Evacuation Plan

5 2. introduction 2.1 overview in recent years, Brisbane City Council has invested significantly in engaging with local communities to ensure community focused outcomes in planning for our City. the Pinkenba Community Emergency and Evacuation Plan forms part of these initiatives and, in so doing, has the potential to provide the residents of Pinkenba with: reassurance that the future of their community is being well planned opportunities to have a say in the future of their community confidence that the unique challenges associated with the composition of Pinkenba, given the combination of residential and heavy industry, have been identified faith that should an incident occur, effective plans are in place to protect their health and safety. the Plan is structured under the Emergency management australia endorsed phases of disaster management Prevent/Prepare/Respond/Recover. it also includes a suite of checklists developed for the Pinkenba community and specific templates for use in activating support communication methods, chosen in consultation with the community. 2.2 AuthorIty the Pinkenba Emergency and Evacuation Plan is prepared under the authority of the Brisbane City Council in accordance with the Disaster Management Act PurPose the purpose of this Plan is to outline the arrangements to assist the Pinkenba residential community prepare for and respond to emergencies affecting their residential area. 2.4 scope this document provides emergency planning and management detail for the residential community of Pinkenba, including a detailed evacuation plan for the Pinkenba village. it includes risks and considerations stemming from nearby industry relevant to emergency management and planning for the Pinkenba village, however, it does not include a detailed evacuation plan for the entire Pinkenba area. the Plan aims to assist Emergency services personnel up to and including the incident Controller level. it should be used in conjunction with the Brisbane City Council disaster management Plan, and, in the event of a large scale incident involving a wider area of Brisbane or south East Queensland, is subordinate to the disaster management Plan and other higher level plans. the Plan also aims to generally increase the community s resilience to and awareness of potential local emergency situations and events, and explores suggested communication methods to help Pinkenba residents develop localised early warning systems. these systems are designed to support the official communication processes which would be enacted by Emergency services personnel in the event of a major incident. in no way are they to replace or overrule the official Emergency services communication response. 2.5 PInKenbA residential AreA For the purpose of this plan the Pinkenba residential area is the area known as the Pinkenba village, including the Pinkenba Hotel, the park, school and buffer of unoccupied land to the north and west. the boundary is shown in green on the aerial photograph on page 6. Pinkenba Community Emergency and Evacuation Plan 5

6 Figure 1: Pinkenba community boundary 2.6 review Process the Pinkenba Emergency Plan is an initiative of Brisbane City Council, and has been completed with the cooperation and assistance of Queensland Police service (QPs), Queensland Fire & Rescue service (QFRs), the Gateway mutual aid Group (GmaG) and the Pinkenba Community. While Council will remain the plan s custodian, the community, Police and emergency services ongoing involvement form an important part of the future success and effectiveness of the plan. the plan will be exercised annually and form part of emergency exercises being undertaken by agencies such as QFRs, QPs or the GmaG. Council officers will be available to provide assistance, advice and oversight of exercises when required, and will ensure that the plan is kept current, the exercises take place and any necessary amendments to the plan are carried out. Hendra Police station is the first point of contact for community members to provide updates and to seek advice and can be contacted on telephone emergency management methodology the emergency management methodology is based on carrying out activities during the following four phases: 1. Prevention 2. Preparation 3. Response 4. Recovery 6 Pinkenba Community Emergency and Evacuation Plan

7 2.7.1 PREVEntion Prevention activities include: identifying hazards undertaking risk assessments assessing threats to life and property identifying and establishing measures that can be implemented to reduce or eliminate potential loss of life, property damage, and environmental harm and protect economic development in the area putting programs or processes in place to consult and engage with the community on hazard mitigation. a major prevention activity for Pinkenba is conducting risk assessments to thoroughly understand the area s risk profile. this then informs preparedness and response activities and options PREPaRation Preparation includes the development of plans, processes, systems and procedures that allow residents to effectively respond to and recover from an emergency. For the Pinkenba community, the preparation phase focuses on: testing and reviewing this Plan developing and exercising a community warning system, combined with evacuation plans raising awareness and educating residents about how to prepare themselves for emergencies REsPonsE the response activities deal with the immediate effects of an emergency. it is anticipated the response options for the Pinkenba community will be: shelter-in-place self evacuation controlled evacuation RECoVERy an emergency or disaster is not considered over until the community has returned to a situation in which services are back to at least pre-disaster levels. specific recovery activities include: satisfying immediate, essential personal and community needs coordinating the recovery of physical infrastructure (or contributing to the coordination effort) restoring services to a normal level participating in long term recovery, reconstruction and rehabilitation consulting with the community at each stage of renewal keeping the community informed. this Plan does not provide detailed recovery arrangements for the Pinkenba community, as recovery from any major emergency event would proceed through existing disaster management arrangements through local, state and nongovernment services. Pinkenba Community Emergency and Evacuation Plan 7

8 3. PREVEntion 3.1 risk Assessment methodology the risk assessment informs the emergency management arrangements for Pinkenba. it is based on the disaster Risk management Process as recommended by Emergency management australia, in conjunction with as/nzs , to identify, analyse and evaluate emergency risks to the residential community of Pinkenba. the level of risk is determined by considering the combination of the likelihood and consequences of a particular event. the scale of likelihood is as per the Brisbane City Council disaster management Plan, shown below. descriptor almost certain likely Possible unlikely Rare description Expected (one occurrence every year) Will probably occur from time to time (one occurrence in one to 10 years) might occur (one occurrence in 10 to 100 years) is not expected to occur (one occurrence in 100 to 1000 years) unlikely to ever occur (one in more than 1000 years) table 1: Qualitative scale of likelihood the scale of consequences is largely based on the Council disaster management Plan and in line with Council s Zero Harm policy, however, it includes percentile bands measuring the proportion of the population affected at each level of consequence. Please note: this percentage is based on the relatively small residential community of Pinkenba village, not all of Brisbane. the scale of consequences is shown below. descriptor insignificant minor description no injuries low financial loss little disruption to community no measurable impact on environment small number of injuries that may require first aid treatment no hospitalisation some initial displacement of people until situation fully assessed (<4hrs) some personal support may be required some damage some disruption (for short period of time) small impact on environment with no lasting effects some financial loss 8 Pinkenba Community Emergency and Evacuation Plan

9 descriptor moderate major Catastrophic description up to 25% of the community affected medical treatment Possible hospitalisation displacement of people (short period <24hrs) Personal support satisfied through local arrangements localised damage to community property and environment Community continues to function with some inconvenience impact on environment but no long-term effect significant financial loss up to 50% of the community affected Extensive injuries medical treatment Possible fatalities significant hospitalisation displacement of people for short or medium period (>24hrs) ongoing personal support required and can be satisfied through local arrangements significant damage that requires external resources to respond/repair Community only partially functioning some services unavailable some impact on environment with long-term effects significant financial loss some support required more than 50% of the community affected large numbers of severe injuries large numbers requiring extended hospitalisation General and widespread displacement for extended duration Possible fatalities Extensive personal support and welfare required Extensive damage Community unable to function without significant support significant impact on environment and/or permanent damage Huge financial loss unable to function without significant support table 2: scale of consequences for Pinkenba village Pinkenba Community Emergency and Evacuation Plan 9

10 3.2 natural disasters the risk assessment for the residential community of Pinkenba is divided into natural disasters and industry-related or non-natural disasters. the assessment of natural disasters is shown below, in order of overall risk rating. event Violent storm likelihood almost certain consequence major overall risk Very high Cyclone/storm surge Possible Catastrophic High comments River flooding Possible Catastrophic High Caused by rising waterways local flooding Possible moderate medium Caused by heavy inundation of water in local area Earthquake unlikely moderate low tsunami Rare moderate negligible Bushfire Rare moderate negligible table 3: risk assessment of natural disasters and emergencies 3.3 Industry-relAted disasters/non-natural disasters the assessment of natural disasters is shown below, in order of overall risk rating. event Gas release likelihood likely consequence major overall risk High industrial fire Possible major medium oil/chemical spill likely minor medium off-airport aircraft crash unlikely Catastrophic medium major ground-based Possible minor low medium transport accident moderate Explosion unlikely moderate low Chemical spill at sea Possible minor low on-airport aircraft crash unlikely moderate low comments act of terrorism Rare moderate negligible this is based on an attack on industry in the area and the possible collateral damage to the village table 4: risk assessment for industry-related and other non-natural disasters and emergencies 10 Pinkenba Community Emergency and Evacuation Plan

11 4. PREPaRation 4.1 overview the aim of the preparation phase is to build community capacity and resilience so that Pinkenba residents are better informed and prepared to respond to and recover from emergencies and disasters in their local area. Community preparation involves: raising awareness of the risks and threats to the local area sharing information so residents have a better understanding of these risks establishing community communication networks for alerting and sharing information working with residents to develop appropriate local early warning systems and emergency or ready plans, so they are better prepared to respond to emergency situations. specifically, this section of the Plan: identifies and clarifies roles and responsibilities for key members of the Pinkenba community (specifically neighbourhood Watch members) to inform the rest of the community provides details of a recommended warning system, approach and actions required to quickly, effectively and clearly inform the Pinkenba community of an incident that impacts them and what they have to do identifies considerations when selecting appropriate communication methods and channels for use outlines key messages and information to be communicated to all community members helps the community identify and develop tools and resources to allow them to be better prepared to respond to emergency situations provides vital tools, such as some sample templates, to assist the key community members involved to effectively and quickly communicate with the rest of the Pinkenba community. 4.2 emergency PrePArAtIon guidelines And checklists appendix 1 contains a range of checklists and guidelines that provide residents with advice on actions they can take to prepare themselves and their home for an emergency. this includes: recording contact details of family members away from home (such as school and work) identifying arrangements for pets preparing household emergency and evacuation kits how to secure the home for evacuation or to shelter-in-place keeping inventories of key items and a valuables register. appendix 1 also contains information on what to do when returning home after an incident. 4.3 community warning system the community warning system provides a suggested process and the tools necessary to quickly and effectively inform all community members of an incident, so that relevant measures described under 4.2 (Emergency preparation guidelines and checklists) can be put into action before the impacts of an emergency are felt. it also outlines the roles and responsibilities of key community members involved in emergency communication activities. the Pinkenba neighbourhood Watch Committee has taken ownership of this important role. Communication to the rest of the community in the event of an incident will be undertaken by the Pinkenba neighbourhood Watch President and Zone Coordinators (or their proxies). a map of the zones is contained in appendix 3.4. Pinkenba Community Emergency and Evacuation Plan 11

12 as noted previously in this Plan, these processes are designed to support the official notification processes which would be enacted by Emergency services personnel if a major incident occurred. in no way are they to replace or overrule the official Emergency services communication response RECommEndEd CommuniCation methods notification of an impending incident should be made using a variety of communication methods to ensure as much of the Pinkenba community as possible is accurately informed about the situation and what to do. Communication methods should be chosen on a case-by-case basis dependent to a particular incident and risk scenario, and the time available (i.e. how imminent the disaster is). as mentioned above, Emergency services personnel will coordinate the official notification and response to an incident, however it is also important that the community has its own communication channels and systems prepared to support the official process. the following support communication methods were decided in consultation with key representatives of the Pinkenba community, undertaken during two meetings on 5 august 2009 and 15 september this was critical to ensuring the methods selected were relevant for and able to be used by this particular community, and take into account its demographic and lifestyle profile Initial activities: 1. incident Controller advises: a. Pinkenba neighbourhood Watch President or their proxy; and b. Brisbane City Council disaster management officer (if available) of an incident in the vicinity of the Pinkenba village. 2. Pinkenba neighbourhood Watch President or their proxy advises the neighbourhood Watch Zone Coordinators (nwzc) of the incident. 3. neighbourhood Watch Zone Coordinators advise all residents within their nominated Zone. communication method Direct communication to all Pinkenba residents using a phone tree approach, the neighbourhood Watch Zone Coordinators (nwzcs) will phone residents in their zone to alert them to the situation and provide instructions. if particular residents cannot be reached by phone, the nwzcs may choose to sms or them, if such methods are available. Doorknock in the event that some residents cannot be contacted by phone, sms etc, or if communication lines are down, nwzcs will doorknock each house to inform residents what to do/ensure no one is home. responsibility suggested process: incident Controller (ic) advises: > Pinkenba neighbourhood Watch President (PnWP) or their proxy > Council disaster management officer (dmo) (if available) PnWP advises the nwzcs (or their proxies if not available) nwzcs advise all residents in their zone (see next column). PnWP advises the nwzcs and instructs them to commence doorknocking nwzcs doorknock all homes in their allocated zone. tool or template Residents contact list outlines each neighbourhood Watch zone, and all residents included in each zone. also includes a status column to confirm which residents have/have not been notified. [see appendix 3.1] Message template [see appendix 3.2] Residents contact list as above. [see appendix 3.1] 12 Pinkenba Community Emergency and Evacuation Plan

13 communication method Buddy system another idea to provide further back-up is the buddy system. all residents are paired up with a neighbour, and are responsible for ensuring their allocated buddy has been informed of the situation, knows what to do, and can physically carry out the required next steps. this method provides a doublecheck that all residents are accounted for, and is particularly important for residents who have mobility or other impairments. responsibility All residents. When phoning residents (see direct communication to all residents ) nwzcs could remind each resident to check their buddy is ok and aware of the situation. tool or template Buddy system list lists each resident and their allocated buddy. [see appendix 3.3] table 5: Pinkenba community support communication methods other FoRms of notification and HoW to seek FuRtHER information during or prior to an incident, Pinkenba residents can also seek information from the department of Community safety (formerly known as the department of Emergency services), as lead agency in any form of incident. the department of Community safety now includes Queensland ambulance service, Queensland Fire and Rescue service, Queensland Corrective services, Emergency management Queensland and Queensland Police service. other forms of notification which may be instigated by the department of Community safety (at their discretion and if deemed appropriate, depending on the nature of the incident) could include: communication method Website updates the department of Community safety s website home page contains links to latest news alerts, where further information may be posted Radio/television announcements an announcement is sent to all relevant radio and tv stations to alert residents of the incident and what action to take. (the department of Community safety broadcasts updates and warnings on local radio stations.) responsibility department of Community safety department of Community safety Pinkenba Community Emergency and Evacuation Plan 13

14 communication method Public address vehicles a public address vehicle (similar to those used to alert residents of a water leak or disconnection) drives up and down each street and uses a loudspeaker to inform residents of the incident and what action to take. responsibility department of Community safety table 6: other possible forms of notification Further information and updates can also be sought via: local radio stations Websites: > department of Community safety: > Emergency management Queensland: > state disaster management Group: Phone: Residents can also call the Hendra Police station on considerations When deciding on the particular communication methods to be chosen, the following factors need to be considered: Most effective communication channels consider a combination of communication methods, to ensure as many people as possible are alerted as quickly as possible. Timing the level and nature of the incident or risk needs to be considered when selecting which methods to use. For example, if the risk is imminent and community members need to be evacuated immediately, quick and direct communication methods (such as direct phone calls and doorknock) should be chosen. Safety depending on the nature of the incident, some communication methods may not be deemed safe to enact. For example, if there were a chemical spill and residents needed to stay inside, it would not be safe for doorknocking to occur. similarly, it would not be safe for residents to physically check on their neighbours as part of the buddy system method, rather they should be instructed to phone their buddy. Available resources if any communication resources are down or limited (such as phone and internet lines cut or overloaded) this will need to be factored. in this case, doorknocking may be the most appropriate method to use. Residents with special needs any residents with special needs such as hearing or physical impairments need to be identified and considered ahead of time. For example, if an evacuation is required, a bedridden or mobilityimpaired resident will need special assistance from Emergency services personnel. 4.5 Key InFormAtIon to be communicated When the decision to evacuate or warn the community of an imminent risk has been made, residents need to be provided with as much information as possible to assist in this process. Emergency services personnel will prepare and enact the appropriate warning messages. their messages are likely to provide key information such as the points listed below. 14 Pinkenba Community Emergency and Evacuation Plan

15 this information may also assist the Pinkenba neighbourhood Watch President and Zone Coordinators in preparing messages to deliver to their community as part of any support communication (see section 4.3). Most importantly, residents must be instructed that Emergency Services instructions must always be followed and take precedence in all cases. key information includes: the issuing authority (i.e. Hendra Police station/ Emergency management Queensland) an accurate description of the hazard (what has happened or is likely to happen) the area that is likely to be/has been affected what is being done to control the hazard what immediate action needs to be taken by residents: 1. shelter-in-place and await further instructions 2. self evacuation 3. Controlled evacuation the date and time of issue (for written warning messages) if staying: Risk mitigation measures to take (e.g. ensure all windows and doors are closed). to listen to a nominated radio station or watch a nominated television channel for further advice. When/how they will receive the next update. Where to access more information if required (e.g. wait by your phone, listen to a particular radio station, monitor the department of Community safety s website) if EVaCuatinG: Where to go and how to get there (e.g. route to take, muster point to attend, transport assistance available). Requirements once at the muster point (e.g. report to officials to have names marked off). the anticipated duration of absence. What to bring (e.g. medication, spare clothing, food). What not to bring. What arrangements apply to pets (e.g. pets should be able to be taken to the muster point, but not to an evacuation centre if this is necessary). to secure the house and personal effects (may include instructions to switch off power or water). Potential hazards residents may face during the evacuation. 4.6 templates official warning messages will be prepared and enacted by Emergency services personnel, however the following templates can be used by the Pinkenba community, specifically the Pinkenba neighbourhood Watch committee, as a base for the preparation of contact lists and support warning messages. they are listed in order of where they appear in the Communication methods table (see 4.3.1). see 4.4 and 4.5 for factors that need to be considered and key information to include when preparing warning messages. the following templates can be found in appendix 3: Residents contact list template Phone message template Buddy system list template neighbourhood watch zone map. When to evacuate (i.e. immediately or within five hours). Pinkenba Community Emergency and Evacuation Plan 15

16 4.7 communication FlowchArt emergency reported by the community (by residents or visitors to Pinkenba) emergency reported by local industry and business (by telephone or automated alarm) emergency reported through government agency or department (e.g. bureau of meteorology emergency services personnel assess the situation and determine the appropriate emergency response. emergency services personnel deploy to area, as required incident Controller advises: Pinkenba neighbourhood Watch President; and Council disaster management officer (if available) and provides information for community communication emergency services personnel coordinate official notification and doorknock if required Pinkenba neighbourhood Watch President notifies the Zone Coordinators Pinkenba residents notified by neighbourhood Watch Zone Coordinators using one or more of the following methods: Phone tree doorknocking Buddy system. Emergency services personnel will coordinate the official notification to residents and will provide information on how to source updates, which may include: listening to local radio stations logging onto Calling the Hendra Police station on Figure 2: communication flowchart 16 Pinkenba Community Emergency and Evacuation Plan

17 4.8 supplementary communication methods For long-term ForecAsted events While the focus of this Plan is how to communicate quickly in case of immediate or imminent incidents (as these are the most likely types of events to affect the Pinkenba community), below is a list of supplementary communication methods that could be used in the event of a long-term risk being forecast (e.g. flooding, cyclones). these methods could also form the basis of a communication strategy to help educate the Pinkenba community about their roles and responsibilities during an incident. long-term communication methods: letterbox drops especially in the form of recovery information/newsletters after the event Community information packs newsletters mostly for recovery after the event Posters displays and notice boards at prominent local gathering spots (e.g. muster points) 4.9 education And AwAreness all information contained in this section of the Plan (Preparation), as well as the advice contained in appendix 1 (Emergency preparation guidelines and checklists), will be communicated to Pinkenba residents through a coordinated engagement process that includes raising awareness and education to change behaviour. the education and awareness program will be conducted as a separate activity, but may include the following: Council and Emergency services representatives attending community meetings regularly to provide information on and an overview of the Plan Practical demonstrations and simulation exercises with community involvement Community noticeboard posters and information updates in existing community newsletters (e.g. Pinkenba Community association and neighbourhood Watch newsletters) other collateral such as checklist folders, etc. media (local paper) advertising (local paper) information posted on relevant websites. Pinkenba Community Emergency and Evacuation Plan 17

18 5. REsPonsE the three likely response options for the Pinkenba community in the event of an incident are: Shelter-in-place Self evacuation Controlled evacuation. 5.1 shelter-in-place For events that have reduced warning, the best option may be for residents to shelter in their homes until emergency response services are able to remove the hazard or safely evacuate people. Examples of an incident with little warning include: noxious fumes from a nearby fire chemical spill minor gas release from an industrial site. there are two key elements to responding effectively to an emergency requiring the community to shelter-in-place: a rapid and effective community warning system a community adequately educated in how to prepare their home to shelter-in-place. the community warning system is described in the Preparation section of this Plan (see 4.3). information on how residents should prepare to shelter-in-place is contained in appendix self evacuation during self evacuation, residents are asked to evacuate friends and family away from the emergency. self evacuation is conducted when there is sufficient lead-time from detecting the emergency, or impending emergency, to when impacts are expected to affect the Pinkenba village. this means there will be sufficient time to plan and execute a detailed evacuation of the community, which will be done at the time, based on the information at hand. Examples of an emergency when self evacuation may be conducted include: cyclone or storm surge event flooding from the Brisbane River. 5.3 controlled evacuation While shelter-in-place or self evacuation are preferred options, in some cases they may not be appropriate, and Pinkenba residents will have to evacuate the area. this is the case when people s homes would not be capable of protecting them from the impacts of the particular incident and they must evacuate to a safe location. Examples of this type of situation are: a fuel tanker rolls and spills a large amount of fuel on the road near some homes causing danger from fumes and creating a temporary major fire hazard a water main bursts causing localised flooding and some damage to some houses a fire starting in one home that quickly spreads through the village a gas leak near homes a tsunami. the preference for any evacuation is for people to evacuate voluntarily and if possible, to self-evacuate. this will enable Emergency services personnel to concentrate resources on assisting people that require specialist care and assistance. 5.4 evacuation Process the evacuation process for Pinkenba is aligned with best-practice principles as stated in the Emergency management Queensland (EmQ) operating guidelines. the evacuation process is based on the following five stages: 1. decision to evacuate 2. Warning 3. Withdrawal 4. shelter 5. Return. 18 Pinkenba Community Emergency and Evacuation Plan

19 Evacuations can be carried out as a response to a declared disaster or emergency situation. according to section 64 (1) of the Disaster Management Act 2003, a district disaster Coordinator, with the approval of the minister can declare a disaster situation. an evacuation of the Pinkenba residential area initiated by a declared disaster will most likely be coordinated at a district or state level. Emergency situations are declared under part two sub section five of the Public safety Preservation act and can be used in response to small scale localised situations such as a chemical spill or explosion. an evacuation of the Pinkenba residential area conducted under a declared Emergency situation is likely to be a controlled evacuation managed by the Queensland Police service (QPs) using local resources. in some situations, such as a hazardous materials spill, the QPs may require specialist or ongoing support from supporting agencies to recover the area. the conduct of each stage of an evacuation of the Pinkenba community is outlined below decision to EVaCuatE the decision to evacuate the Pinkenba residential community will be made by the incident Controller or higher authority, using all available information and the recommendation of the lead agency. it is important that the decision is made in a timely manner. if it is made too early, the affected community may face unnecessary inconvenience and financial outlay. if the decision is made too late, the community may not have sufficient time to avoid the impacts of the emergency. the incident Controller, or higher authority, will make the decision to evacuate Pinkenba based on the following triggers: trigger impacts from an emergency are expect to cross the Pinkenba community within eight hours impacts from an emergency are expected to cross the Pinkenba community boundary within eight to 48 hours response shelter in place or controlled evacuation self evacuation table 7: evacuation triggers the following should be considered once the decision to evacuate has been made: Which area(s) of the community is/are at risk? should the evacuation apply to part or all of the community? What other hazards may result from conducting an evacuation? should assembly areas be used to assist with coordination? What risks are apparent for the evacuees and/or Emergency services personnel? How long will people be away from their homes? is there suitable and available alternative accommodation close by? the Pinkenba community boundary and the nominated assembly areas are outlined in 2.5 Figure 1 and Figure 3. Pinkenba Community Emergency and Evacuation Plan 19

20 5.4.2 WaRninG the warning involves the dissemination of information to the community regarding an evacuation. it should be made using a variety of communication methods to ensure as much of the community as possible is accurately informed of the situation. the Pinkenba community warning system has been developed in consultation with local residents to ensure the selected communication methods are relevant to the community. Refer to the Preparation section (see 4.3) for additional detail on the warning stage. in all cases however, residents should follow the advice and direction of Emergency services personnel. the Pinkenba community warning system is to be used as a support to this official process WitHdRaWal this stage details the safe and efficient process of relocating community members from hazardous or potentially hazardous environments to designated safe evacuation areas. Where possible, people will be asked to selfevacuate to friends or family in a safe area or to a nominated short-term relocation shelter. it is anticipated that most people will transport themselves, however some individuals and groups in the community will require assistance. the incident Controller will provide direction on transport support requirements to Council where a request for assistance will be addressed by the disaster management team or the Council local disaster Coordination Centre if activated Assembly areas during the withdrawal, assembly areas may be used to assist with coordination and control. these nominated areas provide local residents with a location they can go to immediately to be safe and find out more information. the following two assembly areas are nominated for Pinkenba residents: the Pinkenba Hotel car park and the cleared ground around it, known as the Hotel assembly area the park and school grounds, known as the park assembly area. 20 Pinkenba Community Emergency and Evacuation Plan

21 Figure 3: Assembly areas at the assembly area, Emergency services personnel will provide details on: evacuation routes accommodation if residents cannot stay with family or friends what support services are available and how to access them how long residents are likely to be away from home how to receive updated information while away from home. Emergency services personnel will also register the names and contact details of people evacuating so they can be contacted when it is safe to return EVaCuation RoutEs road evacuation there are two primary evacuation routes for the Pinkenba village. Both are by road: one along Eagle Farm Road then kingsford smith drive the other along lomandra drive then airport drive. an alternate evacuation route by road may be requested through airport grounds, if required. the need to use this option will be assessed by the incident Controller and coordinated with the Brisbane airport Corporation (BaC). Pinkenba Community Emergency and Evacuation Plan 21

22 if agreed to by the BaC, evacuees will enter airport grounds at Gate 12a, located on Baeckea street, which is left off Pandanus avenue (see map overleaf). air services aviation Rescue and Fire Fighting staff are located on Baeckea street and will assist Emergency services by providing escorts to guide people on the route through the airport, if available. the route through the airport grounds will be determined by the BaC on the day, based on the nature of the emergency and ongoing airport operations. it is anticipated that evacuees will exit airport grounds at Gate 4 on Casuarina street. Figure 4: road evacuation routes Ferry evacuation in addition to road evacuation, particularly in the event that road access is cut off, Pinkenba residents may be evacuated by ferry from the tangalooma Ferry jetty or a nearby industry-owned jetty. this evacuation option is coordinated by the incident Controller with the Council disaster management Coordinator. the incident Controller will determine the loading point, any staging points and parking areas for evacuees. Council will coordinate the transfer of people from the pick-up jetty to a disembarkation point and subsequent movement from there to a safe location. Evacuation routes and assembly areas are outlined above and in appendix Pinkenba Community Emergency and Evacuation Plan

23 5.4.5 shelter While it is preferable that residents are self sufficient in finding their own alternative accommodation, and it is anticipated that people will be able to stay with friends or family, there may be some who require assistance in finding accommodation, food and personal support while evacuated from their homes. in emergency situations such as these, Council can provide overnight accommodation through sourcing motel accommodation close by. the incident Controller is responsible for requesting and coordinating short term support from Council. Evacuation to areas outside of the Pinkenba area for longer than 24 hours would be escalated up to the district disaster Coordinator in line with the disaster management arrangements, for resourcing of more medium to long-term accommodation and personal support CRimE PREVEntion an unfortunate reality of evacuation operations is that some elements of the community take advantage of the situation and vandalise or steal public and private property. it is important that the QPs make considerations for this potential outcome. While it may be difficult to allocate potentially limited resources to patrol the evacuated area, if it is possible to do so, it is an action that will be valued by the community. in some cases a public announcement that Police are watching for this behaviour and that it will not be tolerated may have as much effect on reducing occurrences of theft or vandalism as overt Police patrolling. Figure 5: nominated entry and exit points for an evacuation through Airport grounds Pinkenba Community Emergency and Evacuation Plan 23

24 5.4.7 decision to REtuRn the decision to return evacuees to their homes will be considered after the impacts of the situation have lessened or stopped completely. if the decision to evacuate was made by the incident Controller, it is likely they will also make the decision for Pinkenba residents to return to their homes. if the evacuation was part of a larger evacuation operation, the decision to return will likely be made at the district or state level. the following should be considered when assessing whether or not to return evacuees to their homes: the hazardous nature of the area the possibility of the hazard or threat returning Generally a rapid damage assessment would determine what areas are safe to return to and what areas require further assessment with regard to structural, electrical, road and essential service damage and reinstatement communicating the decision to return once the decision is made that it is safe to return to the area, residents will be notified by the Emergency services, who will use the contact information collected during registration in the withdrawal phase. the neighbourhood Watch Zone Coordinators may also be called on to assist with communicating the message that it is safe to return, by using the phone tree approach and contact details they have on their phone lists. safety of structures including accommodation, utilities, and transport facilities security within the affected areas availability of public utilities to support the community availability of other services to support the community. 24 Pinkenba Community Emergency and Evacuation Plan

25 6. RECoVERy an emergency or disaster is not considered over until the community has returned to a situation in which services are back to at least pre-disaster levels. specific recovery activities include: satisfying immediate, essential personal and community needs this Plan does not provide detailed recovery arrangements for the Pinkenba community, as recovery from any major emergency event would proceed through existing disaster management arrangements through local, state and non-government services. coordinating the recovery of physical infrastructure (or contributing to the coordination effort) restoring services to a normal level participating in long term recovery, reconstruction and rehabilitation consulting with the community at each stage of renewal keeping the community informed. Pinkenba Community Emergency and Evacuation Plan 25

26 26 Pinkenba Community Emergency and Evacuation Plan

27 7. appendices contents APPendIx 1 emergency preparation guidelines and checklists 28 APPendIx 2 evacuation routes and assembly areas 37 Appendix 2.1: Pinkenba community assembly areas 38 Appendix 2.2: road evacuation routes 39 Appendix 2.3: nominated entry and exit points for an evacuation through Airport grounds 40 APPendIx 3 communication tools and templates 41 Appendix 3.1: residents contact list template 42 Appendix 3.2: Phone message template 44 Appendix 3.3: buddy system list template 45 Appendix 3.4: neighbourhood watch zone map 46 Pinkenba Community Emergency and Evacuation Plan 27

28 appendix 1 Emergency preparation guidelines and checklists the following pages contain information and advice on: Emergency preparation Pet care guidelines Important document list Emergency Kit Checklist Evacuation Kit Checklist Sheltering-in-place Evacuating your home Returning home. 28 Pinkenba Community Emergency and Evacuation Plan

29 EmERGEnCy PREPaRation Emergencies and disasters disrupt lives in australia every year. the effects on people, property and the environment can be long lasting, and in some cases permanent. Being prepared can reduce fear and anxiety and even prevent or minimise loss to you and your family. this guide is designed to help you prepare your family to deal with the consequences of emergencies. it provides guidelines for general emergency preparation, considerations for evacuating and how to shelter in your home. this advice, in conjunction with instructions given by Emergency services organisations may save your life or the life of a loved one. your family may not be together when an emergency occurs. discuss how to meet or contact one another during an emergency. discuss the dangers and emergencies you might face (e.g. severe storms, cyclones etc) and how to respond to each disaster that could occur. your family may have to evacuate your home quickly. Children should know what to do and where to go in the first five minutes. if you are asked to evacuate you should have an understanding of how you would transport your family, what you would take and where it is kept. depending on the situation, you may be required to shelter in your home at short notice. maintaining a safe home and household is an important part of being prepared. Consider the following: contact numbers for family members during the week (e.g. school or work) meeting places near school or work to be picked up community assembly areas teach children how and when to call 000, and how to make long distance calls contact numbers for family friends or neighbours (choose one interstate and one local friend or relative to call if separated during an emergency it is often easier to call interstate than within the affected area) available communication methods, such as home phone, mobile phone or computer (remembering that in some situations power and communications will be disrupted and not available) important phone numbers, including your family doctor, utility providers, Brisbane City Council, ses etc. Consider the following: how everyone will get out of your house (can children open doors or gates?) ideally identify two escape routes from each room a meeting place near home (e.g. the telegraph pole two houses down the road) a neighbour you can go to for help prepare an emergency kit (see Emergency Kit Checklist). Consider the following: what are your family s transport needs? Can you move everyone, including pets, in one car? can neighbours or friends help you with transport or can you help your neighbours? collate your important documents into one file or carry case (see Important Document List) identify what you will do with pets (see Pet Care Guidelines) prepare an evacuation kit (see Evacuation Kit Checklist) identify how to best prepare and secure your home prior to evacuating (see Evacuating Your Home guidelines). the following activities may dramatically increase your ability to shelter quickly and effectively in your home: prepare an emergency kit (see Emergency Kit Checklist) know how to prepare your home to shelter-in-place (see Sheltering-in-place guidelines). you should consider the following to maintain a home prepared for emergencies: maintain adequate insurance for your home and assets general home maintenance (e.g. clearing of gutters/drains, trimming trees) safely storing chemicals and fuels, and removing unnecessary sources of fuel identify outdoor items and furniture to be secured and methods of securing regularly check the items in your emergency and evacuation kits. DuRInG An EMERGEnCY ALWAYS follow THE ADvICE AnD DIRECTIon of officials. Pinkenba Community Emergency and Evacuation Plan 29

30 PEt CarE guidelines Plan for Pet disaster needs by: identifying shelter gathering pet supplies ensuring your pet has proper id and up-to-date veterinarian records providing a pet carrier and leash. take the following steps to PrePare to shelter your Pet: 1. Call your local animal shelter, or animal control office for advice and information. 2. Keep veterinary records to prove vaccinations are current. 3. identify a friend or family member who is happy to have your pet stay with them if required. 4. Find out which local hotels and motels allow pets and where pet boarding facilities are located. Be sure to research some outside your local area in case local facilities close. remember, with the exception of service animals, pets are not typically permitted in emergency shelters as they may affect the health and safety of other occupants. During an emergency always follow the advice and Direction of officials. 30 Pinkenba Community Emergency and Evacuation Plan

31 important document list the following documents may be important during or after an emergency. you should keep copies of them in one carry case and place it where it can be grabbed easily during an evacuation. inventory of house and contents Wills insurance documents e.g. life/car/house/contents Birth and marriage certificates Passports/visa details medical details e.g. medicare, immunisation details, private health funds Financial documents e.g. bank statements, credit cards, shares Copies of other important documents DuRInG An EMERGEnCY ALWAYS follow THE ADvICE AnD DIRECTIon of officials. Pinkenba Community Emergency and Evacuation Plan 31