Prestige 310. Cable/xDSL Modem Sharing Router. User's Guide Supplement

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1 Prestige 310 Cable/xDSL Modem Sharing Router User's Guide Supplement Domain Name Support Enhanced WAN Setup Remote Node Support PPPoE Support Enhanced Unix Syslog Setup Firmware and Configuration Files Upload via FTP Clients Telnet_FTP_WAN Filter Configuration Call Control Support Miscellaneous Troubleshooting

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3 Domain Name Support Earlier the Prestige's DHCP did not provide a domain name to the clients and you had to enable DNS in your network settings and list xx.yy.zz.com as a default domain name. Now your Prestige provides the domain name to its DHCP clients. The domain name is provided from the ISP via DHCP over WAN and then the P310 offers it to the clients via DHCP over LAN, or if you know the domain name already you can enter it in Menu 1- General Setup. If you want to clear this field just enter and leave it with one space. If you leave the Domain Name field blank the ISP will automatically assign a domain name via DHCP. You can go to Menu 24.8 and type "sys domainname" to see the current domain name used by your router. The System Name=abc Domain Name=zyxel.com.tw Menu 1 - General Setup Press ENTER to Confirm or ESC to Cancel: domain name entered by you in Menu 1 is given priority over the ISP assigned domain name. Figure 1 General Setup Now, with this new feature, whenever you use mail or news or even web, your computer will add the default domain name and route you. User's Guide Supplement 1

4 Enhanced WAN Setup The Link Mode field in Menu 2 - WAN Setup has been removed as most cable modems only support halfduplex mode. If the user sets the link mode to full duplex mode and the cable modem is set to half-duplex mode then the WAN port will not function properly. Hence to avoid this problem your P310 will always be set at half-duplex mode. The MAC Address field has been added in Menu 2 - WAN Setup. The MAC address field allows users to configure the WAN port's MAC Address by using either the factory default or cloning the MAC address from a workstation on your LAN. Once it is successfully configured, the address will be copied to the rom file (ZyNOS configuration file). It will not change unless you change the setting in Menu 2 or upload a Menu 2 - WAN Setup MAC Address: Assigned By=IP address attached on LAN IP Address= different rom file. Press Spa e Bar to Toggle Press ENTER to Confirm or ESC to Cancel: Figure 2 WAN Setup The following table contains instructions on how to configure your WAN setup. Table 1 WAN Setup Menu Fields Field Description Examples MAC Address Assigned By IP Address Toggle the spacebar to choose either of the two methods of assigning MAC Address. Choose Factory Default to select the factory assigned default MAC Address. Select IP Address attached on LAN to use the workstation IP's MAC Address. This field is applicable only if you choose IP Address attached on LAN method. Enter the IP address of the workstation on the LAN whose MAC you are cloning. Factory Default 2 User's Guide Supplement

5 User's Guide Supplement 3

6 Remote Node Setup A remote node is required for placing calls to a remote gateway. A remote node represents both the remote gateway and the network behind it across a WAN connection. Note that when you use the modified Menu 4 to set up Internet Access, you are actually configuring the remote node. The Prestige 310 supports one remote node only. You can configure the remote node using Menu Remote Node Profile by selecting option 11 from the Main Menu. In Menu 11.1 toggle the space bar in Edit IP and Edit Filter Sets fields to Yes and configure the TCP/IP parameters of the Remote Node and specify filters for incoming and outgoing traffic. For more details please refer to the PPPoE Support section. 4 User's Guide Supplement

7 PPPoE Support Your Prestige now supports PPPoE (Point-to-Point Protocol over Ethernet). The implementation of PPPoE is intended for the application where P310 uses a xdsl modem as the WAN device. 4.1 PPPoE PPPoE is an IETF Draft standard that specifies how to connect multiple hosts at a remote site through common customer premises equipment (CPE). It facilitates the interaction of a host with a broadband modem (xdsl, cable, wireless, etc.), to achieve access to the growing number of high-speed data networks, via a familiar "dial-up networking" user interface. PPPoE provides a major advantage for service providers by maximizing integration with - and minimizing disruption of - service providers existing dial network infrastructures. PPPoE supports a broad range of existing applications and service including authentication, accounting, secure access and configuration management. Some of the SMT menus have been modified to assist you in enabling PPPoE. An Encapsulation field has been added to Menu 4 -Internet Access Setup and Menu Remote Node Profile. You can now toggle the space bar to choose either one of the encapsulation options. These menus vary according to the encapsulation options -Ethernet and PPPoE. Both Menu Remote Node Network Layer Options and Menu Remote Node Filter also have different menus for different encapsulation options. 4.2 Internet Access Setup Ethernet Option Step 1. You must choose the Ethernet option when the WAN port is used as a regular Ethernet. The PPPoE choice is for a dial-up connection using PPPoE. If you choose Ethernet in Menu 4 you will see the next screen. User's Guide Supplement 5

8 Menu 4 - Internet Access Setup ISP's Name= ChangeMe Encapsulation= Ethernet Service Type= Standard My Login= N/A My Password= N/A Login server IP= N/A IP Address Assignment= Dynamic IP Address= N/A IP Subnet Mask= N/A Gateway IP Address=N/A Single User Account= Yes Press ENTER to Confirm or ESC to Cancel: Figure 3 Internet Access Setup (Ethernet) The following table contains instructions about the new fields when you choose Ethernet in the Encapsulation field in Menu 4. Table 2 Internet Access Setup Menu Fields Field Description Examples Encapsulation Service Type Login Server IP Toggle the space bar to choose Ethernet. The encapsulation method influences your choices for IP Address. Press the space bar to select Standard, RR-Toshiba (RoadRunner Toshiba authentication method) or RR- Manager (RoadRunner Manager authentication method). Choose RoadRunner methods if your ISP is Time Warner's RoadRunner, otherwise choose Standard. The Prestige will find the RoadRunner Server IP if this field is left blank. If it does not, then you must enter the authentication server IP address. Ethernet Standard 6 User's Guide Supplement

9 4.2.2 PPPoE Option If you choose PPPoE in Menu 4 you will see the next screen. Menu 4 - Internet Access Setup ISP's Name= ChangeMe Encapsulation= PPPoE Service Name= poellc My My Password= ****** Idle Timeout= 100 IP Address Assignment= Dynamic IP Address= N/A IP Subnet Mask= N/A Gateway IP Address=N/A Single User Account= Yes Press ENTER to Confirm or ESC to Cancel: Figure 4 Internet Access Setup (PPPoE) The following table contains instructions about the new fields when you choose PPPoE in the Encapsulation field in Menu 4. Table 3 Internet Access Setup Menu Fields Field Description Examples Encapsulation Service Name Idle Timeout Toggle the space bar to choose PPPoE. The encapsulation method influences your choices for IP Address. Enter the PPPoE service name provided to you. PPPoE uses service name to identify and to reach the server. This value specifies the time in seconds that can elapse before the Prestige automatically disconnects to the dial-up connection. PPPoE poellc 100 (default) User's Guide Supplement 7

10 4.3 Remote Node Configuration Ethernet Option From the Main Menu select option 11 to enter Menu Remote Node Profile. Menu Remote Node Profile Rem Node Name= ChangeMe Route= IP Active= Yes Encapsulation= Ethernet Service Type= Standard Service Name= N/A Edit IP= No Session Options: Edit Filter Sets= No Outgoing= Figure 5 Remote Node Profile (Ethernet) The Remote Node Profile Menu Fields table shows how to configure the remote node. Table 4 Remote Node Profile Menu Fields Field Description Examples Rem Node Name Enter a descriptive name for the remote node. This field can be up to eight characters. Active Press the space bar to toggle between Yes and No. Yes Encapsulation Service Type Toggle the space bar to choose Ethernet. You must also go to Menu 11.3 to check the IP Address setting once you have selected the encapsulation method. Press the space bar to select Standard, RR-Toshiba (RoadRunner Toshiba authentication method) or RR- Manager (RoadRunner Manager authentication method). Choose RoadRunner methods if your ISP is Time Warner's RoadRunner, otherwise choose Standard. ChangeMe Ethernet Standard 8 User's Guide Supplement

11 Service Name This is valid only when you choose the PPPoE option. N/A Outgoing: My Login Outgoing: My Password Server IP Route Edit IP Session Options: Edit Filter sets Enter the login name assigned by your ISP when the Prestige calls this remote node. Enter the password assigned by your ISP when the Prestige calls this remote node. The Prestige will find the RoadRunner Server IP if this field is left blank. If it does not, then you must enter the authentication server IP address. Refers to the protocol that will be routed by your Prestige. Press the space bar to select Yes and press [Enter] to go to Menu Remote Node Network Layer Options Menu. Use the space bar to toggle this field to Yes and press [Enter] to open Menu 11.5 to edit the filter sets. See the Remote Node Filter section for more details. IP Yes Yes Editing TCP/IP Options Move the cursor to the Edit IP field in Menu 11.1, then press the space bar to toggle and set the value to Yes. Press [Enter] to open Menu Network Layer Options. Menu Remote Node Network Layer Options IP Address Assignment= Dynamic IP Address= N/A IP Subnet Mask= N/A Gateway IP Addr= N/A Single User Account= Yes Figure 6 Remote Node Network Layer Options User's Guide Supplement 9

12 The next table gives you instructions about configuring remote node network layer options. Table 5 Remote Node Network Layer Options Menu Fields Field Description Example IP Address Assignment IP Address IP Subnet Mask Gateway IP Addr Single User Account If your ISP did not assign you an explicit IP address, select Dynamic, otherwise select Static and enter the IP address & subnet mask in the following fields. When you select Static Assignment enter the IP address assigned to you. When you select Static Assignment enter the subnet mask. When you select Static Assignment enter the gateway IP address. Set this field to Yes to enable the Single User Account feature for your Prestige. Use the space bar to toggle between Yes and No. Metric This field is valid only when you select PPPoE encapsulation. N/A Private RIP Version This field is valid only when you select PPPoE encapsulation. Press the space bar to select the RIP direction from Both/ None/In Only/Out Only. Press the space bar to select the RIP version from RIP-1/RIP- 2B/RIP-2M. Dynamic Yes N/A Both RIP-1 Once you have completed filling in the Network Layer Options Menu, press [Enter] to return to Menu 11. Press [Enter] at the message [Press ENTER to Confirm...] to save your configuration, or press [Esc] at any time to cancel. 10 User's Guide Supplement

13 Remote Node Filter Move the cursor to the field Edit Filter Sets in Menu 11.1, then press the space bar to toggle and set the value to YES. Press [ENTER] to open Menu 11.5 Remote Node Filter. Use Menu 11.5 to specify the filter set(s) to apply to the incoming and outgoing traffic between this remote node and the Prestige and to prevent certain packets from triggering calls. You can specify up to 4 filter sets separated by a comma, e.g., 1, 5, 9, 12, in each filter field. The default is no filters. Note that spaces are accepted in this field. For more information on defining the filters, please refer to your Menu Remote Node Filter Input Filter Sets: protocol filters= 3 device filters= Output Filter Sets: P310 User's Guide. Figure 7 Remote Node Filter User's Guide Supplement 11

14 4.3.2 PPPoE Option If the Encapsulation is set to PPPoE, then you will enter the screen as shown next. Menu Remote Node Profile Rem Node Name= ChangeMe Route= IP Active= Yes Encapsulation= PPPoE Service Type= Standard Service Name= poellc Outgoing= Edit IP= No Telco Option: Allocated Budget (min)=0 Period(hr)=0 My Login= Figure 8 Remote Node Profile (PPPoE) The Remote Node Profile Menu Fields table shows how to configure the remote node. Table 6 Remote Node Profile Menu Fields Field Description Examples Rem Node Name Enter a descriptive name for the remote node. This field can be up to eight characters. Active Press the space bar to toggle between Yes and No. Yes Encapsulation Service Type Service Name Toggle the space bar to choose PPPoE. You must also go to Menu 11.3 to check IP Address setting once you have selected the encapsulation method. Press the space bar to select Standard, RR-Toshiba (RoadRunner Toshiba authentication method) or RR- Manager (RoadRunner Manager authentication method). Choose RoadRunner methods if your ISP is Time Warner's RoadRunner, otherwise choose Standard. Enter the PPPoE service name. ChangeMe PPPoE Standard 12 User's Guide Supplement

15 Outgoing: My Login Outgoing: My Password Route Edit IP Telco Optio: Allocated Budget Period(hr) Session Options: Edit Filter sets Idle Timeout Enter the login name assigned by your ISP when the Prestige calls this remote node. Enter the password assigned by your ISP when the Prestige calls this remote node. Refers to the protocol that will be routed by your Prestige. Press the space bar to select Yes and press [Enter] to go to Menu Remote Node Network Layer Options Menu. The field sets a ceiling for outgoing call time for this remote node. The default for this field is 0 for no budget control. This field sets the time interval to reset the above outgoing call budget control. Use the space bar to toggle this field to Yes and press [Enter] to open Menu 11.5 to edit the filter sets. See the Remote Node Filter section for more details. This value specifies the time in seconds that can elapse before the Prestige automatically disconnects the dial-up connection. IP Yes Yes 100 (default) Editing TCP/IP Options Make sure that Encapsulation is set at PPPoE. Then move the cursor to the Edit IP field in Menu 11.1, then press the space bar to toggle and set the value to Yes. Press [Enter] to open Menu Network Layer Options. Menu Remote Node Network Layer Options Figure 9 Remote Node IP Address Assignment= Dynamic Rem IP Address= N/A Rem Subnet Mask= N/A My WAN Addr= Single User Account= Yes User's Guide Supplement 13

16 The next table gives you instructions about configuring remote node network layer options. Table 7 Remote Node Network Layer Options Menu Fields Field Description Example IP Address Assignment Rem IP Address Rem IP Subnet Mask My WAN Addr Single User Account Metric Private RIP Version If your ISP did not assign you an explicit IP address, select Dynamic, otherwise select Static and enter the IP address & subnet mask in the following fields. When you select Static Assignment enter the IP address assigned to the remote node. When you select Static Assignment enter the subnet mask assigned to the remote node. Some implementations, especially the UNIX derivatives, require the WAN link to have a separate IP network number from the LAN and each end must have a unique address within the WAN network number. If this is the case, enter the IP address assigned to the WAN port of your Prestige. Note that this is the address assigned to your local Prestige, not the remote router. Set this field to Yes to enable the Single User Account feature for your Prestige. Use the space bar to toggle between Yes and No. The metric represents the cost of transmission for routing purposes. IP routing uses hop count as the measurement of cost, with a minimum of 1 for directly connected networks. Enter a number that approximates the cost for this link. The number need not be precise, but it must be between 1 and 15. In practice, 2 or 3 is usually a good number. This parameter determines if the Prestige will include the route to this remote node in its RIP broadcasts. If set to Yes, this route is kept private and not included in RIP broadcast. If No, the route to this remote node will be propagated to other hosts through RIP broadcasts. Press the space bar to select the RIP direction from Both/ None/In Only/Out Only. Press the space bar to select the RIP version from RIP-1/RIP-2B/RIP- 2M. Dynamic Yes 1 to 15 Yes/No Both RIP-1 Once you have completed filling in the Network Layer Options Menu, press [Enter] to return to Menu 11. Press [Enter] at the message [Press ENTER to Confirm...] to save your configuration, or press [Esc] at any time to cancel. 14 User's Guide Supplement

17 Remote Node Filter In addition to filter sets for incoming and outgoing traffic between this remote node and the Prestige, you can also specify call filter sets when you choose PPPoE encapsulation. Menu Remote Node Filter Input Filter Sets: protocol filters= 3 device filters= Output Filter Sets: protocol filters= 1 device filters= Figure 10 Remote Node Filter User's Guide Supplement 15

18 Enhanced Unix Syslog Setup Your P310 now allows you to select Syslog types as shown in the enhanced Menu Unix Syslog and Accounting. Menu System Maintenance - UNIX Syslog and Accounting UNIX Syslog: Active= No Syslog IP Address=? Log Facility= Local 1 Types: CDR= No Packet triggered= No Filter log= No PPP log= No Press ENTER to Confirm or ESC to Cancel: Press Space Bar to Toggle. Figure 11 Unix Syslog and Accounting The following table contains instructions about the new fields. Table 8 Unix Syslog and Accounting Menu Fields Field Description Types: CDR Packet triggered Filter log PPP log Call Detail Record (CDR) logs all data phone line activity if set to Yes. The first 48 bytes or octets and protocol type of the triggering packet is sent to the UNIX syslog server when this field is set to Yes. No filters are logged when this field is set to No. To enable the Filter log, Set Filter Log to Yes. Set correct Filter Rule and enable Log in Menu (Menu 21.x.x). Apply the filter log to the correct interface in Menu 3.1 and Menu You must have syslog server and the packets must match the log condition. PPP events are logged when this field is set to Yes. 16 User's Guide Supplement

19 Firmware and Configuration Files Upload via FTP Clients In addition to uploading the firmware and configuration via the console port and TFTP client, you can also upload the P310 firmware and configuration files using FTP. To use this feature, your workstation must have an FTP client. To transfer the firmware and the configuration file, follow the examples below: 6.1 Using FTP command in terminal Step 1. Step 2. Use FTP client in your workstation and log in by entering the IP address of the Prestige. Press the [ENTER] key to ignore user name. Step 3. Enter the administrator password. The default is 1234 Step 4. Step 5. Enter the command "bin" to set binary transfer type Use the command "put" to transfer files between the Prestige and the workstation. The file names for the firmware is "bin" and for the configuration file is "rom". Rename them as "ras" and "rom-0". Connected to 310.x.x.x Figure 12 FTP Example 220 P310 FTP version 1.0 ready at Thu Jan 8 18:00: User (310.x.x.x:(none)): <Enter> 331 Enter PASS command Password: 230 Logged in ftp> bin 200 Type I OK User's Guide Supplement 17

20 The system reboots after a successful upload. 6.2 Using FTP client software Step 1. Step 2. Step 3. Rename the firmware (bin) and configuration files (rom) to 'ras' and 'rom-0' (rom-zero, not capital o) in your workstation, because we can not specify the remote file name in the FTP client software. Use FTP client from your workstation and log in by entering the IP address of the Prestige. Set the transfer type to 'Auto-Detect' or 'Binary'. Figure 13 Edit Host Step 4. Press 'OK' to ignore the 'Username' prompt. Figure 14 Username Prompt 18 User's Guide Supplement

21 Step 5. To upload the firmware file, transfer the local renamed 'ras' file to overwrite the Prestige 'ras' file. To upload the configuration file, transfer the local renamed 'rom-0' to overwrite the Prestige 'rom-0' file. Figure 15 Files Transfer The system reboots after a successful upload. User's Guide Supplement 19

22 Telnet_FTP_WAN Filter Configuration Before configuring a filter, you must know the following information: 1. The inbound packet type (protocol & port number): In this case, it is TCP (06) protocol with port 20 (FTP) or 23 (Telnet). 2. The source IP address: In this case, as all connections from outside are blocked, the source IP is The destination IP address: It is the Prestige's IP address if SUA is disabled and you have a static IP; otherwise enter as the destination IP. Once is set as the destination IP, no Telnet and FTP connections are allowed to reach the Prestige nor to the FTP server on the LAN. For the LAN-to-LAN connection, you enter the Prestige's LAN IP as the destination IP in the filter rule. After the Telnet_FTP_WAN filter is applied to the remote node, it blocks the Telnet and FTP connections to the Prestige but continues to permit FTP connection to the local FTP server. To configure a filter set to block any file uploading attempts from the outside follow the procedure below: Step 1. Step 2. Go to Menu 21 - Filter Set Configuration. Select a filter set and fill its Edit Comments field as shown next. Menu 21 - Filter Set Configuration Filter Set # Comments NetBIOS_WAN NetBIOS_LAN Filter Set # Comments Enter Filter Set Number to Configure= 3 Edit Comments= Telnet_FTP_WAN Press ENTER to CONFIRM or ESC to CANCEL: 20 User's Guide Supplement

23 Figure 16 Menu 21 - Filter Set Configuration Step 3. Go to Menu Filter Rules Summary Menu Filter Rules Summary # A Type Filter Rules M m n N 2 N 3 N 4 N 5 N 6 N Enter Filter Rule Number (1-6) to Configure: 1 Figure 17 - Menu Filter Rules Summary Step 4. Select 1 to configure the first filter rule using Menu Menu TCP/IP Filter Rule Filter #: 3,1 Filter Type= TCP/IP Filter Rule Active= Yes IP Protocol= 6 IP Source Route= No Destination: IP Addr= IP Mask= Port #= 20 Port # Comp= Equal Source: IP Addr= IP Mask= Port #= Port # Comp= None TCP Estab= No More= No Log= None Action Matched= Drop Action Not Matched= Check Next Rule Press ENTER to Confirm or ESC to Cancel: Press Space Bar to Toggle. User's Guide Supplement 21

24 Figure 18 Menu TCP/IP Filter Rule Step 5. Go back to Menu 21.3 and select 2 to configure the second filter rule using Menu Menu TCP/IP Filter Rule Filter #: 3,2 Filter Type= TCP/IP Filter Rule Active= Yes IP Protocol= 6 IP Source Route= No Destination: IP Addr= IP Mask= Port #= 23 Port # Comp= Equal Source: IP Addr= IP Mask= Port #= Port # Comp= None TCP Estab= No More= No Log= None Action Matched= Drop Action Not Matched= Forward Press ENTER to Confirm or ESC to Cancel: Figure 19 Menu TCP/IP Filter Rule 22 User's Guide Supplement

25 Step 6. Go back to Filter Rules Summary in Menu 21.3 to check if the filter rule has been configured correctly. Menu Filter Rules Summary # A Type Filter Rules M m n Y IP Pr=6, SA= , DA= , DP=20 N D N 2 Y IP Pr=6, SA= , DA= , DP=23 N D F 3 N 4 N 5 N 6 N Enter Filter Rule Number (1-6) to Configure: 1 Edit Comments= FTP_WAN Press ENTER to Confirm or ESC to Cancel: Figure 20 Menu Filter Rules Summary Step 7. Finally, go to Menu 11.5 Remote Node Filter and enter the protocol filter in every remote node Menu Remote Node Filter Input Filter Sets: protocol filters= 3 device filters= Output Filter Sets: protocol filters= where you want to disable the Telnet and FTP function. Figure 21 Menu Remote Node Filter [Note: To delete a filter set, go to Menu 21.1 and select the filter. Then delete the Edit Comment Field entry and press [Enter]. You will see a DELETE PROFILE field. Press [Enter] to confirm or [Esc] to cancel. For descriptions of the various fields in the menus in this section please refer to the Prestige 310 User's Guide.] User's Guide Supplement 23

26 24 User's Guide Supplement

27 Call Control Support The Prestige 310 provides two call control functions: budget management and call history. The budget management function allows you to set a limit on the total outgoing call time of the Prestige over a period of time. When the total outgoing call time exceeds the limit, the current call will be dropped and any future outgoing calls will be blocked. Call history chronicles preceding incoming and outgoing calls. To enter the call control menu, select option 9. Call Control in Menu 24 to go to Menu System Maintenance - Call Control, as shown in the table below. Menu System Maintenance - Call Control 1. Budget Management 2. Call History Enter Menu Selection Number: Figure 22 Call Control 8.1 Budget Management Menu shows the budget management statistics for outgoing calls. Menu Budget Management Remote Node 1. ChangeMe Connection Time/Total Budget No Budget Elapsed Time/Total Period No Budget Reset Node (0 to update screen): User's Guide Supplement 25

28 Figure 23 Budget Management The total budget is the time limit on the accumulated time for outgoing calls to a remote node. When this limit is reached, the call will be dropped and further outgoing calls to that remote node will be blocked. After each period, the total budget is reset. The default for the total budget is 0 minutes and the period is 0 hours, meaning no budget control. You can reset the accumulated connection time in this menu by entering the index of a remote node. The budget and the reset period can be configured in the Menu 11 for the remote node. 8.2 Call History This is the second option in Call Control and relays information about past incoming and outgoing calls. Menu Call History Phone Number Dir Rate #call Max Min Total Enter Entry to Delete(0 to exit): Figure 24 Call History Table 9 Call History Fields Field Phone Number Dir Rate Description The PPPoE service names are shown here. This shows whether the call was incoming or outgoing. This is the transfer rate of the call. 26 User's Guide Supplement

29 #call Max Min Total This is the number of calls made to or received from that telephone number. This is the length of time of the longest telephone call. This is the length of time of the shortest telephone call. This is the total length of time of all the telephone calls to/from that telephone number. Miscellaneous 1. SUA Idle Timeout Value. The default value of SUA UDP idle timeout value has been changed to 180 seconds. New command ip sua timeout <value> This command will modify three values. SUA UDP idle timeout = <value> (seconds) SUA TCP opened idle timeout = <value> * 100 (seconds) SUA TCP other idle timeout = <value> * 3 (seconds) Where SUA UDP idle timeout : The time to drop the UDP entry in SUA table when there is no traffic on this connection. SUA TCP opened idle timeout: The time to drop the TCP connection in SUA table at the open state when there is no traffic on this connection. SUA TCP other idle timeout : The time to drop the TCP connection in SUA table at none open state, none wait state and none reset state when there is no traffic on this connection. Note: Improper configuration may make the system malfunction. We strongly suggest using the default values. User's Guide Supplement 27

30 2. Modified Menu Diagnostics Two new fields -WAN DHCP Release and WAN DHCP Renewal, have been added to enable the user to release and renew WAN DHCP settings. 3. Modified System Status and Menu System Information The field Name has been modified in Menu 24.1 and Menu It now refers to P310's system and domain name. Name= system name + domain name E.g., abc.zyxel.com.tw In addition, in Menu 24.1 you can drop the PPPoE connection by entering 1 in Press Command field. 4. Modified Menu Upload Router Configuration File Instead of the command "atur3", you can enter "atlc" in the Debug mode to upload router configuration file. 28 User's Guide Supplement

31 Troubleshooting 10.1 Problem with WAN IP address Table 10 WAN IP Address Problem Cannot get WAN IP from the ISP Corrective Action The WAN IP is provided when the ISP recognizes the user as an authorized user after verifying the MAC address or Host Name or User ID. Find out the verification method used by your ISP. If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC address of the P310. The WAN MAC can be obtained from Menu In case the ISP does not allow you to use a new MAC, you can clone the MAC from the LAN as the WAN MAC and send it to the ISP using Menu 2 - WAN Setup. If the ISP checks the Host Name, enter host name in the system field in Menu 1 - General Setup when you connect the P310 to a cable/xdsl modem. If the ISP checks the User ID, make sure that you have entered the correct Service Type, User Name and Password in Menu 4 - Internet Access Setup Problem with Remote Node or ISP Connection Table 11 Remote Node or ISP Connection Problem Cannot connect to a remote node or ISP Corrective Action Check Menu 24.1 to verify the line status. If it indicates [down], then refer to the section on the line problems. User's Guide Supplement 29

32 ISP In Menu 11.1, verify your login name and password for the remote node Problem with Internet Access Table 12 Internet Access Problem Cannot access the Internet. Corrective Action Connect your Cable/xDSL modem with the Prestige using appropriate cable. Check with the manufacturer of your Cable/xDSL modem about the cable requirement because for some modems you may require crossover cable and for others regular patch cable. Verify your settings in Menu 3.2 and Menu User's Guide Supplement

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