Guidance. For use in the United Kingdom. Letter regarding mortgage debt or arrears

Size: px
Start display at page:

Download "Guidance. For use in the United Kingdom. Letter regarding mortgage debt or arrears"

Transcription

1 Guidance For use in the United Kingdom Letter regarding mortgage debt or arrears Contents Purpose of this document What can you do about mortgage arrears? Mortgage rescue schemes Selling your property to pay the arrears Handing back the keys to your mortgage lender Action your lender can take to recover arrears What happens after repossession? Arrears on shared ownership properties Arrears on second mortgages and other secured loans Purpose of this document If you are having difficulties, or know that you will within a relatively short period have difficulties meeting the payments due under your mortgage, you can use this document to help you to explain the problem to your mortgage lender and to outline the steps you will be taking, and the assistance you would like your mortgage lender to provide to help you, to address the problem. You can use this document whether or not there are already arrears that have arisen on your mortgage account. It is better if you tackle any problem, or even any anticipated problem, with your mortgage payments at the earliest opportunity before it becomes unmanageable. This document may be used in conjunction with the document 'Income and expenditure statement'. What can you do about mortgage arrears? If you are in mortgage arrears, your mortgage lender will want you to clear them. If you don't do this, they will take action through the courts to get you evicted from your home (seek possession). This will allow them to sell the property and use the money from the sale to help pay off the debt. 1

2 However, if your lender knows that you are trying your best to stop the debt increasing, they might allow you more time to sort the problem out. Depending on your circumstances, there may be several things you can do, but you must act quickly. You may be able to: Cut down your monthly mortgage costs Make arrangements to pay off your arrears Increase your income Cutting down your monthly mortgage costs You will need to be able to keep up with payments on your current instalments, as well as make payments off the arrears. If your financial difficulties are only short-term, you could think about asking your mortgage lender if they will agree to cut down your monthly mortgage costs for a limited period of time. Before you agree to make any changes to your mortgage, you should ask your lender if there will be any charge for this and how much this will be. If the charge seems very high, you should get advice. Depending on the type of mortgage you have, you may be able to: 1. Reduce your monthly interest payments. Your lender is unlikely to agree to this unless there is equity in your property. Equity is the difference between how much your property is worth and how much is owing on the mortgage. In Northern Ireland you can contact the charity Housing Advice NI. 2. Increase the period of time over which the mortgage is paid. This would mean paying more interest in the long term 3. Suspend repayment of the amount you borrowed (the capital) and make interest-only payments 4. Find a cheaper mortgage deal with another lender. You may have to pay charges for changing your mortgage lender and you will still have to pay off any arrears. The Money Advice Service website has information about switching your mortgage. 5. Pay a lump sum to clear some of the arrears and pay off the rest in monthly instalments over a fixed period of time. You should be careful not to get yourself deeper into debt by doing this. 6. Change your mortgage protection insurance, buildings or contents insurance to a cheaper policy 7. If you own part of your home as part of a shared ownership scheme, ask the local authority or housing association if you can sell back some of your share 8. Reduce the payments on your endowment policy, if you have an endowment mortgage 9. Stop making payments into your endowment policy. You will have to make up these payments at a later date. 2

3 Paying off your arrears You will need to try and come to an agreement with your mortgage lender about how to pay off your arrears. Before you do this, you should first work out how much you can afford to pay. Work out how much money you've got coming in and what your other outgoings are - including other debts. You can use the document 'Income and expenditure statement' for this purpose. You will also need to decide how to pay off the arrears. You may have several options for doing this, including: Paying an extra amount towards the arrears each month on top of your regular monthly payments Arranging to have the arrears added to your capital (capitalising the arrears) and paid back over the remaining period of the mortgage. You could also ask to extend the term of the mortgage in order to keep your monthly payments down, although you will end up paying a much larger amount in total Giving up your endowment policy or selling it off to an investor, if this is permitted under the arrangements you have with your mortgage lender. This will provide you with a lump sum of money that you can use to help pay off your mortgage arrears. However, you should think very carefully before doing this. You will need to find another way to pay off your mortgage loan and you will also need to find alternative life insurance cover. You will also need to find out whether there would be any penalties or other costs involved in bringing your endowment policy to an end. If you are sure that you want to sell your endowment policy, the Association of Policy Market Makers (APMM) can give you advice and help you sell your policy. You can contact the Association on , or look on their website at: APMM. Raising a lump sum to pay off all the arrears in one go. You could do this, for example, by borrowing money. However, you should be careful not to get yourself deeper into debt by doing this. Once you have worked out a way of dealing with your mortgage arrears, you should contact your mortgage lender as soon as possible and make it an offer. It is important that you put a detailed proposal to the lender rather than just ask it to offer you a solution. This is because a lender may not be fully aware of your circumstances or of the range of options available for dealing with your financial problems. You can use this document to write a letter to your mortgage lender, clearly setting out your offer. Your offer should be one which you can realistically keep to, and should be based on how much you can afford to pay. Include a financial statement with your letter, which shows your mortgage lender how you have worked this out. You can use the document 'Income and expenditure statement' for this purpose. If the person you are dealing with at the mortgage company is not being helpful, it's worth trying to deal with someone who has more responsibility, for example, a supervisor or an arrears manager. You should start to make regular payments, however small. Even if your lender doesn't accept the offer, it may help your case if you are taken to court later on. 3

4 If you are not happy with the way your lender deals with your case, you can make a complaint. Find out about your lender's internal complaints procedure. If this doesn't work, you can complain to the Financial Ombudsman Service. For more information about this service, visit FOS. If you haven't been able to agree with your mortgage lender on how to pay off your arrears, they will probably take you to court and try and get possession of your property. If you argue your case in court, the judge (in Scotland, the sheriff) may allow you to stay in your property as long as you keep to an agreement to pay. If you are in this situation, you should get advice. Increasing your income If you are in mortgage arrears, you should see if there are ways you could increase your income to help you deal with these and other debts. You should make sure you're getting all the welfare benefits and tax credits you're entitled to. Some benefits, such as Income Support, income-related Employment and Support Allowance (ESA), Pension Credit or income-based Jobseeker's Allowance, entitle you to an allowance, which will pay some of your mortgage costs. You will need to make up any shortfall. Other benefits that you may be able to claim include: Council Tax or Rates Benefit Benefits for people who are sick or disabled Other ways you may be able to increase your income include: Making a claim on your mortgage protection insurance, if you have any Taking in a lodger. This may have some drawbacks and you may need your mortgage lender's permission. Get advice about this. Moving out of the property and letting it. This may have some drawbacks and you will usually need your mortgage lender's permission. Get advice about this first, and make sure you have somewhere else affordable to live. Mortgage rescue schemes One option you may be considering to help you pay off your mortgage arrears is a mortgage rescue scheme, also known as buy back, sale and rent back or sale and lease back schemes. These are schemes that offer to buy your property and rent it back to you. 4

5 This may look like a good way out of your mortgage problems because it allows you to pay off your debt while being able to stay in your home. However, you need to be very careful about signing up to a mortgage rescue scheme because, in some cases, you could end up paying very high rent or even being evicted. A mortgage rescue scheme may be the right option for you, as long as you check the terms and conditions of the scheme very carefully. You need to understand exactly what you are signing up to, and how this will affect your housing and financial situation in the long-term. There are different types of mortgage rescue schemes. A scheme could be run by: A private company A mortgage company A social landlord, such as a local authority or housing association An individual Things to look out for when you're thinking about signing up to a mortgage rescue scheme include: Whether the scheme offers benefit or debt advice and if so, is it independent or monitored in any way? Who pays for the costs of selling the property? What type of tenancy is being offered? If it's a tenancy that only lasts a certain period of time to start with, can it be renewed after that and when can the landlord take court action to evict you? How are the rents set, including how often will the rent go up and by how much? What are the responsibilities and obligations of both the landlord and tenant? Can shares in the property be bought back if your financial position improves? Are there any insurance or bond arrangements if the scheme ever runs into financial difficulties? You should also bear in mind that if you sell your home but continue to live there and pay rent, you may not be entitled to Housing Benefit/Local Housing Allowance. Private mortgage rescue schemes You should take extra care before signing up to a mortgage rescue scheme run by a private company or individual. Things that you need to know about private mortgage rescue schemes include: They often buy homes below the market rate 5

6 You will probably have an initial tenancy which runs for six or twelve months and, during that time, the landlord might charge you what seems to be a reasonable rent. However, after that, if your tenancy is renewed, you may be charged a much higher rent or one that is not that different from what you would have paid if you were still paying off the mortgage and the arrears The type of tenancy offered may give you little protection from eviction which means that the landlord might be able to evict you quite easily Schemes run by social landlords Some local authorities and housing associations also run mortgage rescue schemes, although there aren't many of them around. They often have strict rules about who can apply, so you may not qualify. These schemes will allow you to remain in your home either as: A tenant. Your home would be sold, usually to a registered social landlord and then rented back to you at a rate which is less than your mortgage repayments. The scheme may give you the right to buy back your property back if your financial situation improves. You should check whether this will be possible. In Scotland, a scheme of this type is available, called the Mortgage to Rent scheme. For more information, visit the Scottish government website. A shared owner. Your home would be sold, usually to a registered social landlord and you would pay part rent and part mortgage. You may be able to increase your share of ownership when you can afford to. You should check whether this will be possible When your property is sold to a social landlord, the money is used to repay your existing mortgage and the arrears. If there is not enough money to cover all of the arrears, you will have to make other arrangements to pay off the difference. To find out more about mortgage rescue schemes run by local authorities and housing associations, ask your local authority. Government-backed mortgage rescue schemes In England, the Government has announced a mortgage rescue scheme to help vulnerable homeowners to stay in their home. You can get more information from the Gov.uk website. In Wales, you should contact your local authority as it is their decision whether or not to help with mortgage rescue. There is no equivalent scheme currently in Northern Ireland. Selling your property to pay the arrears 6

7 If you aren't able to clear your arrears, a court will probably give your lender permission to evict you from your home. Your lender will sell the property. If they don't make enough from the sale to cover the money you owe on your mortgage, you will have to pay the difference. If you can't find any other way of clearing your arrears, it would be better to try and sell the property yourself, rather than wait to get evicted and let your mortgage lender sell it. This is because they are likely to get a lot less for it than you would, leaving you with a debt to pay. Properties which have been taken back from the owner often sell for a lot less. Also, lenders often sell at auctions where sale prices tend to be lower. Selling the property yourself would give you a lump sum that you could use to pay off your mortgage, and which, if you have enough left over, you may also be able to use to pay off other debts. Before you think about selling your property, you will need to: Find somewhere else to live. If you're thinking about applying to your local authority to be rehoused as homeless, they may consider you intentionally homeless and may not agree to rehouse you. Get a valuation to see whether the selling price will cover the mortgage and any arrears. If it doesn't, you will need to get permission from your lender to sell the property. Think about how long it would take to sell the property and the costs involved, for example, estate agent's and legal fees. Until the property is sold, you will still be responsible for the mortgage payments and your arrears may go up. Think about the effect on taxation and benefits and the financial situation of other dependent adults in the property If you're thinking about selling your property to pay off your mortgage arrears, you should get advice. Handing back the keys to your mortgage lender Don't be tempted to just leave the property and hand back the keys to your mortgage lender unless you've sold the property or there is a court order to evict you. You won't gain anything by doing this. You will still be responsible for mortgage payments and buildings insurance until the property is sold, and will still have to make up any shortfall if the sale doesn't make enough to cover what you owe. If your lender asks you to give up the keys, you don't have to do this. If your lender wants to repossess the property, they have to get a court order first. If you do hand back your keys, you should wait until your lender has got a court order to evict you first. Also, if you're thinking about applying to your local authority to be rehoused as homeless, don't hand back the keys without talking to them first and explaining your situation. Your local authority may consider you intentionally homeless and may not agree to rehouse you. If you're in this situation, get advice. 7

8 Action your lender can take to recover arrears England and Wales If the arrears you owe are on a first mortgage, your lender will probably follow a standard procedure for recovering the arrears. The procedure will involve: Writing to you to ask you to pay back the arrears Issuing a claim for possession of the property. This will be sent by the county court and will give you details of when the court hearing will take place and the case against you Sending you a notice at least 14 days before the court hearing to say that possession proceedings have started A court hearing at which a district judge considers your lender's claim against you and any offers you have made to deal with the arrears A judgment, when the judge will decide what action is to be taken. This could mean postponing the case, dismissing the case, allowing you to stay in the property as long as you keep to an arrangement to pay off the arrears (suspended possession order), or making an order for you to leave the property (outright possession order). If an outright possession order is granted, this may or may not include an order for you to pay back any money owed Application for a warrant for bailiffs to evict you. This can be made either where the judge has made an outright possession order or where a suspended possession order has been made and you haven't kept to the terms of the agreement. Your lender can't legally evict you from your property unless they have applied for a warrant of possession first Eviction from the property. Bailiffs, who will inform you of the date and time of the eviction in advance, will carry this out. The bailiffs visit the property to make sure that it's empty and then change the locks It's worth remembering that it is almost never too late to try and come to an agreement with your lender. Even if your lender has applied for a warrant of possession, you might still be able to come to an agreement that would allow you to avoid eviction. Also, you might be able to ask the court to grant an order allowing you to stay in the property. If you're in this position, you should get advice. Scotland If the arrears you owe are on a first mortgage, there are a number of procedures the lender may use to get possession of the property then sell it. The procedures can involve: Writing to you to ask you to pay back the arrears and warning you that legal action will be taken Issuing a notice of default Sending you a calling up notice Sending a court initial writ for repossession 8

9 Sending an initial writ for a court hearing the purpose of which is to declare the lender's right to sell, enter into possession and eject you Application for a warrant to eject to evict you. This can be made when the sheriff has made a possession order. Your lender can't legally evict you from your property unless they have applied for a warrant of ejection first Eviction from the property. Sheriff officers, who will inform you of the date and time of the eviction in advance, will carry this out It's worth remembering that it is almost never too late to try and come to an agreement with your lender. Even if your lender has applied for a warrant to eject you, you might still be able to come to an agreement that would allow you to avoid eviction. Also, you might be able to ask the court to grant an order allowing you to stay in the property. If you're in this position, you should get advice. In some cases you can apply to the sheriff court to suspend the legal action being taken by the lender. Whether or not you can apply to suspend the legal action may depend on the type of property you have the mortgage for and who lives in it as their sole and main residence. If you have the mortgage and the property is your sole or main residence you have the right to apply and so does your partner in most cases. You should get advice about your rights because you have to respond within certain time limits. Your lender has to tell you that you have these rights or the notice to take legal action is illegal. When you have the right to apply to court to suspend the lender's action you are getting some more time to sort out the problems you have had with mortgage arrears. You will still have to pay the arrears. Northern Ireland If the arrears you owe are on a first mortgage, your lender will probably follow a standard procedure for recovering the arrears. The procedure will involve: Writing to you to ask you to pay back the arrears. If the mortgage is regulated by the Consumer Credit Act 1974 (i.e. where the loan is for more than 20,000), a default notice must be sent in accordance with the Act. Once this expires, a letter before action with a notice to quit will be sent which gives you seven days to either leave the property or clear the arrears. In unregulated cases, the letter before action and notice to quit will be sent and this will give seven days to either leave the property or clear the arrears. An originating summons would be lodged with the High Court, which would then be served on the mortgagee, which will give them 14 days to respond After the 14 days expires, an affidavit of service and a grounding affidavit will be lodged in the High Court. These are submitted with a notice of appointment and the court will come back and give an appointment for a hearing date. A court hearing at which a High Court judge considers your lender's claim against you and any offers you have made to deal with the arrears 9

10 A judgment, when the judge will decide what action is to be taken. This could mean postponing the case, dismissing the case, allowing you to stay in the property as long as you keep to an arrangement to pay off the arrears (suspended order for possession), or making an order for you to leave the property (outright order for possession). This order must then be enforced through the Enforcement of Judgments Office, which eventually leads to an order for delivery of possession being served on the mortgagor. Eviction from the property. For security reasons, enforcement officers will inform the lender of the date and time of the eviction in advance, but not the mortgagor. The enforcement officers attend the premises to evict the mortgagor, usually with a contractor who will change the locks and turn off any services if required. It's worth remembering that it is almost never too late to try and come to an agreement with your lender. Even if your lender has applied for an order for possession, you might still be able to come to an agreement that would allow you to avoid eviction. Also, you might be able to ask the Enforcement of Judgments Office to grant a stay of eviction allowing you to stay in the property whilst you appeal the order for possession in the High Court (i.e. where you have cleared the arrears or you want to negotiate an arrangement to clear the arrears). If you're in this position, you should get advice. What happens after repossession? If your mortgage lender has been granted a possession order, you will still be responsible for the mortgage payments until the property is sold. This is regardless of whether you are still living there. You will also be responsible for the cost of repairs, maintenance and insurance. You should check your insurance policy to see whether it is still valid if you're not living there. Your lender has a duty of care towards you when selling your property. This means that they must get the best price that they can for it. However, in practice, lenders often sell properties at auction, and repossessed properties sold in this way often sell for less than they would on the open market. If you believe that your lender has treated you unfairly, for example, because they took a long time to sell your property and your arrears went up because of this, you can complain to the Financial Services Ombudsman. Once your lender has sold your property they will: Take what it is owed from the proceeds of the sale Deduct any legal and estate agents' fees Repay any other lenders if the property has been used as security for a loan Give anything which is left over to you - although there may be nothing left over to give you and you may have other debts to pay off If the money from the sale of the property is not enough to repay what you owe, you will have to pay the difference. This is called a shortfall. The lender will send you a bill for the shortfall. The lender may go to court to force you to pay this amount. 10

11 If you don't pay off the mortgage shortfall and then buy another property, the lender of your first property may take court action against you. If they get a court order against you, and you don't pay up, they could then apply for a charging order against your new property. This means that, when you sell the new property, the proceeds of the sale will be used to repay the shortfall and can be used by the lender to obtain a new possession order to obtain possession of the new property. The lender of your first property may also be able to force a sale of your new property in order to obtain repayment of the shortfall. In Scotland, if you don't pay off the mortgage shortfall and then buy another property, the lender of your first property may apply to court for powers to force you to pay back the shortfall. This could include making you bankrupt. If there is a shortfall after your property has been sold, you should get advice. Arrears on shared ownership properties If you are on a shared ownership scheme, you will usually make a monthly payment towards your mortgage and a rent payment to your landlord. This means that there are two possible ways your home could be repossessed if you get into arrears. If you are in arrears on your mortgage, your mortgage lender could try and get possession of your property. If you are in rent arrears, your landlord could try and get possession. If you are on a shared ownership scheme, you may be able to reduce your mortgage payments through selling back some of your ownership of the property to the landlord. This is called flexible tenure. Not all shared ownership schemes offer flexible tenure so you will need to contact your landlord to check if this is available. You will have to show that you've explored all other options first. There may be other options available to help you sort out your mortgage or rent arrears. If you have trouble in meeting your mortgage or rent payments or you are already in arrears, you should get help straight away. Arrears on second mortgages and other secured loans As well as the first mortgage on your property, you may have taken out a second mortgage or further loan from a bank or finance company, using the property as security. This is known as a secured loan. The loan could have been used, for example, to pay for repairs, home improvements, a car, or to pay off other debts. If you get into arrears on a second mortgage or other secured loan, the lender will usually try to get possession of your property and sell it in order to pay back the loan. The lender of a secured loan has the same rights to evict you if you are in arrears as the lender of your first mortgage. The second lender does not have to get the permission of the first lender before trying to get possession of your home. 11

12 If you are in arrears on a second mortgage or other secured loan, you should get advice. 12

Get advice now. Are you worried about your mortgage? New edition

Get advice now. Are you worried about your mortgage? New edition New edition July 2009 Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse. Working with Citizens Advice Bureaux

More information

Get advice now. Are you worried about your mortgage? New edition

Get advice now. Are you worried about your mortgage? New edition New edition July 2010 Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse. Working with Citizens Advice Bureaux

More information

GUIDE TO DEALING WITH DEBT

GUIDE TO DEALING WITH DEBT GUIDE TO DEALING WITH DEBT CONTENTS Page 4 Where do I start? Page 5 Do I have to pay? What can I afford to pay? Page 7 Who to pay first? Page 10 What can I afford to pay on my Credit Debts? Page 12 What

More information

Dealing with debt - toolkit Information from Southampton City Council. Step 5. Tackle the most important debts first

Dealing with debt - toolkit Information from Southampton City Council. Step 5. Tackle the most important debts first Dealing with debt - toolkit Information from Southampton City Council Step 5. Tackle the most important debts first Step 5. Tackle the most important debts first priority creditors. Some debts are more

More information

Problems paying your mortgage

Problems paying your mortgage Problems paying your mortgage What you need to do now and how to get back on track Steps to take now What your options are Get free impartial advice The Money Advice Service is independent and set up by

More information

Repossession Advice Line: 0844 8842721 REPOSSESSION GUIDE. Property Solutions Tel: 0844 884 2721 Email:info@sellyourhomequickly.co.

Repossession Advice Line: 0844 8842721 REPOSSESSION GUIDE. Property Solutions Tel: 0844 884 2721 Email:info@sellyourhomequickly.co. REPOSSESSION GUIDE Property Solutions Tel: 0844 884 2721 Email:info@sellyourhomequickly.co.uk 1 Disclaimer This Repossession Guide is copyrighted by Property Solutions. The contents of this report may

More information

1 Don t ignore the problem

1 Don t ignore the problem Sometimes when your circumstances change, for example you work fewer hours, become sick, separate/ divorce, receive a cut in your pay, lose your job or have high bills to pay, life seems impossible. Don

More information

Rights of the borrower (mortgagor) Negotiating with the lender. Mortgage rescue schemes. Can I get any help with my mortgage

Rights of the borrower (mortgagor) Negotiating with the lender. Mortgage rescue schemes. Can I get any help with my mortgage Contents The need to act quickly Available options Rights of the borrower (mortgagor) Negotiating with the lender Going to court Mortgage rescue schemes Secured loans Can I get any help with my mortgage

More information

Get advice now. Are you worried about your mortgage?

Get advice now. Are you worried about your mortgage? Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, or you think it will be difficult to pay more when your fixed-rate deal ends, act now to stop your situation

More information

Are you worried about your mortgage? If you are struggling to pay your mortgage, act now to stop your situation becoming worse

Are you worried about your mortgage? If you are struggling to pay your mortgage, act now to stop your situation becoming worse Are you worried about your mortgage? Get advice now If you are struggling to pay your mortgage, act now to stop your situation becoming worse Funded by the Northern Ireland Executive, delivered through

More information

Government mortgage rescue scheme What will it mean for me and my family?

Government mortgage rescue scheme What will it mean for me and my family? Government mortgage rescue scheme What will it mean for me and my family? What is mortgage rescue? Mortgage rescue is help that the Government is offering if: you are struggling to keep up with your mortgage

More information

Government mortgage rescue scheme What will it mean for me and my family?

Government mortgage rescue scheme What will it mean for me and my family? Government mortgage rescue scheme What will it mean for me and my family? What is mortgage rescue? Mortgage rescue is help that the Government is offering if: you are struggling to keep up with your mortgage

More information

This section contains useful information for people with mortgage arrears or debts secured on their home.

This section contains useful information for people with mortgage arrears or debts secured on their home. This section contains useful information for people with mortgage arrears or debts secured on their home. Getting behind with mortgage payments Contact your lender if you have problems FSA rules and the

More information

A Shelter guide. Updated July 2013. Mortgage arrears. How to cope with mortgage arrears

A Shelter guide. Updated July 2013. Mortgage arrears. How to cope with mortgage arrears A Shelter guide Updated July 2013 Mortgage arrears How to cope with mortgage arrears Mortgage Arrears This guide provides information on how best to cope with mortgage arrears. It will help anyone who

More information

A guide to Repossession

A guide to Repossession A guide to Repossession A guide explaining how to deal with the threat of Property Repossession Contents Part 1 Overview 4 Guide overview Part 2 Repossession 5 Root causes of property repossession Mortgage

More information

Keeping your home: home owners

Keeping your home: home owners Keeping your home: home owners What help can I get to pay my mortgage? What should I do if I can t pay my mortgage? Can a lender repossess my home? provided by the Citizens Information Board provided by

More information

This section contains useful information for people with mortgage arrears or debts secured on their home.

This section contains useful information for people with mortgage arrears or debts secured on their home. This section contains useful information for people with mortgage arrears or debts secured on their home. Getting behind with mortgage payments Contact your lender if you have problems FSA rules and the

More information

The Bank is trying to take my home What is the process and what can I do?

The Bank is trying to take my home What is the process and what can I do? The Bank is trying to take my home What is the process and what can I do? When you buy a home, it is common to borrow most of the money from another party, usually a bank. This party is called the lender.

More information

DEALING WITH YOUR DEBT Information pack BRISTOL

DEALING WITH YOUR DEBT Information pack BRISTOL DEALING WITH YOUR DEBT Information pack BRISTOL Bristol Citizens Advice Bureau Contents Welcome to the Bristol Citizens Advice Bureau Dealing with your debt Pack 3 Basic debt advice 4 Income and expenditure

More information

Keeping up with mortgage repayments

Keeping up with mortgage repayments Keeping up with mortgage repayments This information is an extract from the booklet Housing costs, which is part of our Financial guidance series. You may find the full booklet helpful. We can send you

More information

Your personal budget plan

Your personal budget plan 1. About you Your personal budget plan Your personal budget plan You need to be clear about whose details you are going to include. For example: if you live with a partner, are you going to prepare a joint

More information

HAVING PROBLEMS PAYING YOUR MORTGAGE? A guide to what you should do

HAVING PROBLEMS PAYING YOUR MORTGAGE? A guide to what you should do HAVING PROBLEMS PAYING YOUR MORTGAGE? A guide to what you should do What is a mortgage? A mortgage or a secured loan is a loan you take out using your home as security. This means that if you do not make

More information

WHAT IS REPOSSESSION?

WHAT IS REPOSSESSION? MORTGAGE STRESS This fact sheet is for information only. It is recommended that you get legal advice about your situation. This fact sheet should be read with the following fact sheets: 1. Fact Sheet:

More information

POLICY FOR THE BREATHING SPACE SCHEME

POLICY FOR THE BREATHING SPACE SCHEME POLICY FOR THE BREATHING SPACE SCHEME PREFACE The Council is participating in a regional scheme called Breathing Space. The scheme facilitates the provision of loans in accordance with powers given under

More information

Your Right. to Buy Your Home. A guide for Scottish Secure Tenants

Your Right. to Buy Your Home. A guide for Scottish Secure Tenants Your Right to Buy Your Home A guide for Scottish Secure Tenants Your Right to Buy Your Home About this booklet This booklet is for Scottish secure tenants. If you are not a Scottish secure tenant, you

More information

Business Debtline www.businessdebtline.org 0800 0838 018 BANKRUPTCY

Business Debtline www.businessdebtline.org 0800 0838 018 BANKRUPTCY BUSINESS DEBTLINE Business Debtline www.businessdebtline.org 0800 0838 018 BANKRUPTCY FACT SHEET NO. 10 NORTHERN IRELAND What is bankruptcy? Bankruptcy is a way of dealing with debts that you cannot pay.

More information

Adviceguide Advice that makes a difference

Adviceguide Advice that makes a difference Jargon Buster A Z of financial terms This fact sheet explains some of the financial terms that you might come across when you are dealing with financial matters. ACCOUNT:- this is provided by a bank or

More information

Are you in danger of losing your home?

Are you in danger of losing your home? Are you in danger of losing your home? Help is at hand. Mortgage to Rent scheme Mortgage to Shared Equity scheme The Scottish Government Home Owners Support Fund What are the Mortgage to Rent and Mortgage

More information

What is an individual voluntary arrangement (IVA)?

What is an individual voluntary arrangement (IVA)? Fact sheet no. BDL NI01 What is an individual voluntary arrangement (IVA)? An individual voluntary arrangement (IVA) is a legally binding agreement between you and your creditors. This agreement allows

More information

LIFETIME MORTGAGE LUMP SUM

LIFETIME MORTGAGE LUMP SUM LIFETIME MORTGAGE LUMP SUM Terms and Conditions (version 5) This is an important document. Please keep it in a safe place. LV= Lifetime Mortgage lump sum Terms and Conditions Welcome to LV=, and thank

More information

Mortgagee sales. What is a mortgagee sale? What should I do if I m in financial difficulty? 15 Mar 2012

Mortgagee sales. What is a mortgagee sale? What should I do if I m in financial difficulty? 15 Mar 2012 15 Mar 2012 are among the most stressful of situations facing people who ask for our help. It is possible to stop to a sale right up to the last minute but usually only if you can find the necessary money

More information

Adviceguide Advice that makes a difference

Adviceguide Advice that makes a difference Jargon Buster A Z of financial terms This fact sheet explains some of the financial terms that you might come across when you are dealing with financial matters. ACCOUNT:- this is provided by a bank or

More information

MORTGAGE REPOSSESSION FACT SHEET (WHERE DWELLINGS INVOLVED)

MORTGAGE REPOSSESSION FACT SHEET (WHERE DWELLINGS INVOLVED) MORTGAGE REPOSSESSION FACT SHEET (WHERE DWELLINGS INVOLVED) This Fact Sheet is a basic guide for borrowers who find themselves in arrears with a mortgage of residential property and who simply want to

More information

Mortgage Arrears A Consumer Guide to Dealing with your Lender

Mortgage Arrears A Consumer Guide to Dealing with your Lender 2012 Mortgage Arrears A Consumer Guide to Dealing with your Lender 1 Mortgage Arrears A Consumer Guide to Dealing with Your Lender Contents Introduction 2 Dealing with your lender 2 Information your lender

More information

A Shelter guide. Rent arrears. How to cope with rent arrears

A Shelter guide. Rent arrears. How to cope with rent arrears A Shelter guide Rent arrears How to cope with rent arrears Rent arrears This guide is for people who are having problems paying their rent, or who are at risk of losing their home because they owe rent

More information

Adviceguide Advice that makes a difference

Adviceguide Advice that makes a difference Going to court Before you go to court If you have been negotiating with a trader to try and resolve a consumer complaint but have not been successful, you may want to consider going to court. You should

More information

BOS Banking Ombudsman Scheme

BOS Banking Ombudsman Scheme BOS Banking Ombudsman Scheme Quick Guide A mortgage is security for a loan. This means that if you have a mortgage and you fail to meet your loan repayment obligations, your banking service provider ultimately

More information

Money Matters: What you need to know about debt. What is debt?

Money Matters: What you need to know about debt. What is debt? What is debt? Debt is a sum of money owed to another person or organization. A debt can be in the form of a: Bank loan Rent arrears Utility bill debts Over draft with bank account Failure to pay council

More information

Priority debt strategy chart

Priority debt strategy chart Priority debt strategy chart Compiled by Meg van Rooyen, Policy Manager and Deborah Shields, Information Manager, Money Advice Trust. Last updated February 2012 Using this list of sanctions as a guide,

More information

FORECLOSURE. I don t think I can make my mortgage payments but I don t want to go through a foreclosure. What are some of my options?

FORECLOSURE. I don t think I can make my mortgage payments but I don t want to go through a foreclosure. What are some of my options? FORECLOSURE When you borrow money to buy a house or land, the creditor usually takes a security interest in the property you buy. This means that if you don t pay, the creditor can foreclose upon (or take

More information

LIFETIME MORTGAGE LUMP SUM

LIFETIME MORTGAGE LUMP SUM LIFETIME MORTGAGE LUMP SUM Terms and Conditions (version 4) This is an important document. Please keep it in a safe place. LV= Lifetime Mortgage lump sum Terms and Conditions Welcome to LV=, and thank

More information

Dealing with a drop in income

Dealing with a drop in income Dealing with a drop in income 2 Royal College of Nursing Dealing with a drop in income 3 When you are faced with a change of circumstances, such as a reduction in your working hours, ill health, loss of

More information

Debt Solution Overview 2

Debt Solution Overview 2 Contents Debt Solution Overview 2 Debt Management What is a Debt Management Plan? 3 What are the benefits of a Debt Management Plan? 3 How does it work? 3 What debts can be included in a plan? 4 What debts

More information

Assets are items you own that have a monetary value such as property, car, shares, antiques or savings.

Assets are items you own that have a monetary value such as property, car, shares, antiques or savings. Debt Jargon Adverse credit If you fall into arrears or default on a loan or credit agreement, the resulting effect on your credit history is described as having adverse credit. This makes it harder or

More information

Debt Advice Self Help Pack. This self help guide has been produced by Croydon s debt advice service.

Debt Advice Self Help Pack. This self help guide has been produced by Croydon s debt advice service. Debt Advice Self Help Pack This self help guide has been produced by Croydon s debt advice service. July 2014 1 Table of Contents Table of Contents... 2 How to use this pack... 3 Getting more money and

More information

Your Right. to Buy. A guide for Scottish Secure Tenants

Your Right. to Buy. A guide for Scottish Secure Tenants Your Right to Buy Your Home A guide for Scottish Secure Tenants Your Right to Buy Your Home About this booklet This booklet is for Scottish secure tenants. If you are not a Scottish secure tenant, you

More information

Housing options for single parents

Housing options for single parents Formed from the merger of the National Council for One Parent Families and Gingerbread Factsheet For single parents in England and Wales February 2012 Freephone 0808 802 0925 Gingerbread Single Parent

More information

YOUR RIGHTS AS A TENANT

YOUR RIGHTS AS A TENANT YOUR RIGHTS AS A TENANT Under Virginia Law, tenants have certain rights when they move in, while they are renting, and before they can be evicted. The specific rights you have depend on whether or not

More information

are you in danger of losing your home?

are you in danger of losing your home? are you in danger of losing your home? Mortgage to Rent Scheme help is at hand... We want to make it as easy as possible for you to get information about Mortgage to Rent. You can ask for this document

More information

How does HMRC work out how much income tax I owe?

How does HMRC work out how much income tax I owe? Taxes are dealt with and collected by HM Revenue & Customs (HMRC). There are different types of tax, which include those listed below. Income tax. This is a tax you pay on income you receive. National

More information

Pre-Action Protocol for Possession Claims based on Mortgage or Home Purchase Plan Arrears in Respect of Residential Property

Pre-Action Protocol for Possession Claims based on Mortgage or Home Purchase Plan Arrears in Respect of Residential Property Pre-Action Protocol for Possession Claims based on Mortgage or Home Purchase Plan Arrears in Respect of Residential Property PROTOCOLS Contents I INTRODUCTION 1 Preamble 2 Aims 3 Scope 4 Definitions II

More information

Debt recovery. code of practice

Debt recovery. code of practice Debt recovery code of practice We want to help As a Wessex Water customer, you are entitled to a high level of service from us and our billing company Bristol Wessex Billing Services Limited (BWBSL). In

More information

MABS Guide to the Personal Insolvency Act, 2012

MABS Guide to the Personal Insolvency Act, 2012 MABS Guide to the Personal Insolvency Act, 2012 DISCLAIMER: This Guide is for general information purposes only and does not constitute legal, financial or other professional advice. Specific advice should

More information

Mortgages and Loans. Huonville: 8/16 Main St, Huonville 7109 DX 70754, Huonville PO Box 239, Huonville 7109 Ph: 03 6264 2967

Mortgages and Loans. Huonville: 8/16 Main St, Huonville 7109 DX 70754, Huonville PO Box 239, Huonville 7109 Ph: 03 6264 2967 Mortgages and Loans Huonville: 8/16 Main St, Huonville 7109 DX 70754, Huonville PO Box 239, Huonville 7109 Ph: 03 6264 2967 Hobart: Level 1, 18 Elizabeth St, Hobart 7000 DX 231, Hobart GPO Box 16, Hobart

More information

Taking the steps to regain control

Taking the steps to regain control Taking the steps to regain control Congratulations! Just reading this means you are taking the most difficult single step in dealing with debt problems facing them head on and finding out what you can

More information

Equity release using your home to get a cash sum

Equity release using your home to get a cash sum Equity release using your home to get a cash sum for independent information About us We are an independent watchdog set up by the Government to: regulate firms that provide financial services; and help

More information

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16

Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Council Tax Service Revenues and Benefits Unit Debt Recovery Policy 2015/16 Version 1.8 April 2015 1 Contents Page No. 1. Recovery process up to the liability order stage 1 2. Hardship 4 3. Recovery process

More information

Business Debtline www.businessdebtline.org 0800 0838 018

Business Debtline www.businessdebtline.org 0800 0838 018 BUSINESS DEBTLINE Business Debtline www.businessdebtline.org 0800 0838 018 INDIVIDUAL VOLUNTARY ARRANGEMENTS FACT SHEET NO. 1 NORTHERN IRELAND What is an individual voluntary arrangement (IVA)? a sole

More information

Mortgage arrears. How to cope with mortgage arrears Updated July Registered charity no.

Mortgage arrears. How to cope with mortgage arrears Updated July Registered charity no. Mortgage arrears How to cope with mortgage arrears Updated July 2013 0845 075 5005 www.sheltercymru.org.uk Registered charity no. 515902 How to cope with mortgage arrears This advice booklet provides information

More information

Dealing with debt. finding your feet. Advice for you if you are in debt

Dealing with debt. finding your feet. Advice for you if you are in debt Dealing with debt finding your feet Advice for you if you are in debt Help yourself deal with your debt Even though it may seem that there is little you can do to help yourself, in fact there is more than

More information

Council of Mortgage Lenders Equity release leaflet unlocking the value of your home

Council of Mortgage Lenders Equity release leaflet unlocking the value of your home Council of Mortgage Lenders Equity release leaflet unlocking the value of your home What is equity release? Equity is the difference between any mortgage you may have and the value of your home. Equity

More information

Taxes are dealt with and collected by HM Revenue and Customs (HMRC). There are different types of tax, which include those listed below.

Taxes are dealt with and collected by HM Revenue and Customs (HMRC). There are different types of tax, which include those listed below. Freephone 0800 197 6026 www.businessdebtline.org Income tax debt What this fact sheet covers This fact sheet tells you about how to deal with income tax arrears owed to HM & and Customs (HMRC). It explains

More information

What does it mean? A Glossary of terms. Home Ownership Fact Sheet. Housing Programs Department of Housing and Public Works

What does it mean? A Glossary of terms. Home Ownership Fact Sheet. Housing Programs Department of Housing and Public Works Home Ownership Fact Sheet What does it mean? A Glossary of terms There are many words that are specific to property buyers, sellers and lenders. This list is designed to explain some of these words which

More information

Energy Performance Certificates in Northern Ireland

Energy Performance Certificates in Northern Ireland Selling a home This information applies to England, Wales and Northern Ireland Home Information Packs and Energy Performance Certificates in England and Wales Energy Performance Certificates in Northern

More information

For more information. This leaflet is available on request in other formats such as large print and languages other than English.

For more information. This leaflet is available on request in other formats such as large print and languages other than English. For more information This Code of practice is approved by Ofwat and forms part of a suite of code of practice leaflets available to customers. This leaflet is available on request in other formats such

More information

Mortgage and secured loan arrears: Adviser and Borrower Surveys April 2009. Research from AdviceUK, Citizens Advice, Money Advice Trust and Shelter

Mortgage and secured loan arrears: Adviser and Borrower Surveys April 2009. Research from AdviceUK, Citizens Advice, Money Advice Trust and Shelter : Adviser and Borrower Surveys April 2009 Research from AdviceUK, Citizens Advice, Money Advice Trust and Shelter : Adviser and Borrower Surveys April 2009 AdviceUK, Citizens Advice, Money Advice Trust

More information

Your guide to Shared Ownership

Your guide to Shared Ownership Your guide to Shared Ownership 2 If you need this document in another format please contact us. Your Guide to Shared Ownership Delivering Affordable Housing This guide gives you information about buying

More information

Mortgage Term Glossary

Mortgage Term Glossary Mortgage Term Glossary Advance - The mortgage Loan. Adverse Credit - This is the term used if the borrower has suffered a poor credit history. This could include previous mortgage or loan arrears, CCJ's

More information

Civil legal aid information for applicants

Civil legal aid information for applicants Civil legal aid information for applicants This leaflet covers both civil legal aid and advice and assistance Solicitors you must give this leaflet to clients before they complete a financial eligibility

More information

GUIDE TO DEALING WITH BUSINESS DEBTS

GUIDE TO DEALING WITH BUSINESS DEBTS GUIDE TO DEALING WITH BUSINESS DEBTS 2 A fact sheet about the different debts your business can establish and how to deal with them. Let s Look at Income Tax Debt If you have been left with an income tax

More information

Mortgage Arrears: Frequently Asked Questions

Mortgage Arrears: Frequently Asked Questions Mortgage Arrears: Frequently Asked Questions The Central Bank has issued a Code of Conduct on Mortgage Arrears. It is in place since 1 January 2011 and relates to arrears on the mortgage repayments on

More information

Acquiring land April 2001

Acquiring land April 2001 Acquiring land April 2001 Contents 1. What is this guidance about? 2 2. In this guidance 2 3. Trustees powers and duties 3 4. What are the general duties of trustees when acquiring land for their charity?

More information

Our Home Reversion Plan. Enjoy your retirement by unlocking the value of your home

Our Home Reversion Plan. Enjoy your retirement by unlocking the value of your home Our Home Reversion Plan Enjoy your retirement by unlocking the value of your home I can now have the garden I ve always wanted. 1 Bridgewater Equity Release Limited the Home Reversion Plan experts Bridgewater

More information

Debt Advice Self Help Pack

Debt Advice Self Help Pack Debt Advice Self Help Pack Welfare Benefits Information Centre, Town Hall Annexe, Birley Street, Preston, PR1 2QE 1 Are you having problems managing your money and making ends meet? Are you getting letters

More information

Equity release. A guide for those considering unlocking the value in their home

Equity release. A guide for those considering unlocking the value in their home Equity release A guide for those considering unlocking the value in their home Purpose Equity release is a big decision that will affect the rest of your life. It will mean giving up full control over

More information

Housing and Public Protection Department. Homeless Prevention ARE YOU A PRIVATE TENANT HAVING PROBLEMS PAYING YOUR RENT?

Housing and Public Protection Department. Homeless Prevention ARE YOU A PRIVATE TENANT HAVING PROBLEMS PAYING YOUR RENT? Housing and Public Protection Department Homeless Prevention ARE YOU A PRIVATE TENANT HAVING PROBLEMS PAYING YOUR RENT? Wrexham County Borough Council's Homelessness Service may be able to help Alternative

More information

HOME OWNERSHIP THE REAL COSTS

HOME OWNERSHIP THE REAL COSTS HOME OWNERSHIP THE REAL COSTS THE GOVERNMENT REQUIRES US TO PROVIDE YOU WITH THIS INFORMATION PURSUANT TO SECTION 121AA HOUSING ACT 1985 If you just compare the cost of a mortgage with the cost of your

More information

Important information to help you deal with your creditors and debt

Important information to help you deal with your creditors and debt Debt and the Consequences Important information to help you deal with your creditors and debt You can get more copies of this booklet, or copies of other booklets we produce, by phoning the Accountant

More information

H O W T O A V O I D F O R E C L O S U R E F O R E C L O S U R E

H O W T O A V O I D F O R E C L O S U R E F O R E C L O S U R E U.S. Department of Housing and Urban Development H O W T O A V O I D F O R E C L O S U R E F O R E C L O S U R E This booklet explains how property owners can avoid losing their homes because of delinquent

More information

Managing. debt. domestic customers. the collection of. debt for. Our code of practice:

Managing. debt. domestic customers. the collection of. debt for. Our code of practice: Managing debt Our code of practice: the collection of debt for domestic customers The water services we provide to your property have to be paid for, but we know that finding the money to pay bills can

More information

Code of Practice on Debt Recovery

Code of Practice on Debt Recovery Code of Practice on Debt Recovery SSE is a trading name of SSE Water Limited, which is a member of the SSE Group. The Registered Office of SSE Water Limited is 55 Vastern Road, Reading RG1 8BU. Registered

More information

Residential mortgages general information

Residential mortgages general information Residential mortgages general information Residential mortgages general information 2 Contents Who we are and what we do 2 Forms of security 2 Representative Example 2 Indication of possible further costs

More information

General Mortgage Conditions

General Mortgage Conditions General Mortgage Conditions 2015 (England and Wales) 0800 298 5714 precisemortgages-customers.co.uk Contents Condition Number Page Number Part 1: Understanding These Conditions 4 1 Definitions 4 Part 2:

More information

General Mortgage Conditions for England and Wales

General Mortgage Conditions for England and Wales You can order all our publications in large print, Braille, audio cassette or CD. Your local branch will arrange this for you or you can contact us on 08457 30 20 10. If you have hearing or speech difficulties

More information

Debt Options Information guide

Debt Options Information guide Debt Options Information guide Debt & Money Advice Support CIC (DMAS CIC) is authorised and regulated by the Financial Conduct Authority FRN: 631799. A company registered in England & Wales 9203918. 1

More information

In Debt? Dealing with your creditors Call: 0800 157 7330 or 01257 251319 www.debtproblemsuk.com

In Debt? Dealing with your creditors Call: 0800 157 7330 or 01257 251319 www.debtproblemsuk.com Debtfocus Business Recovery & Insolvency Ltd In Debt? Dealing with your creditors Call: 0800 157 7330 or 01257 251319 www.debtproblemsuk.com Content highlights Before you read this guide in detail, you

More information

Can t Pay Your Mortgage?

Can t Pay Your Mortgage? Can t Pay Your Mortgage? Helpful advice from the BSA and the Money Advice Trust Can t Pay Your Mortgage? Having problems paying your mortgage can be one of the most stressful and traumatic problems that

More information

Saffron Building Society Mortgages Savings Investments Insurance Loans. Residential mortgage conditions. www.saffronbs.co.

Saffron Building Society Mortgages Savings Investments Insurance Loans. Residential mortgage conditions. www.saffronbs.co. Saffron Building Society Mortgages Savings Investments Insurance Loans Residential mortgage conditions www.saffronbs.co.uk 0800 072 1100 Saffron Building Society Residential Mortgage Conditions (England

More information

Rent to Own Housing. What is a Rent to Own Housing contract?

Rent to Own Housing. What is a Rent to Own Housing contract? Rent to Own Housing A rent to own housing agreement is not a good idea unless you are in very good financial condition and know that you will be so for the foreseeable future. There are many disadvantages

More information

Buying on Hire Purchase

Buying on Hire Purchase Buying on Hire Purchase A Guide for Consumers The information in this booklet applies only to contracts entered into BEFORE 1 April 2005. For contracts entered into on or after 1 April 2005, see our booklet

More information

Customer Guide. to lifetime mortgages. more 2 choose a range of lifetime mortgage plans to suit every need

Customer Guide. to lifetime mortgages. more 2 choose a range of lifetime mortgage plans to suit every need Customer Guide to lifetime mortgages more 2 choose a range of lifetime mortgage plans to suit every need From one of the UK s largest retirement lending specialists Please speak to your adviser for further

More information

Managing bills and bank accounts

Managing bills and bank accounts Managing bills and bank accounts This information is an extract from the booklet Managing your money day to day, which is part of our Financial guidance series. You may find the full booklet helpful. We

More information

Personal Debt Solutions (Dealing With Debt) An Essential Guide by Debt Advisory Services (Scotland)

Personal Debt Solutions (Dealing With Debt) An Essential Guide by Debt Advisory Services (Scotland) Personal Debt Solutions (Dealing With Debt) An Essential Guide by Debt Advisory Services (Scotland) Why you should read this guide Many people living in Scotland, through no fault of their own, are struggling

More information

largeequityrelease.com EQUITY RELEASE GUIDE Speak to one of our specialists today on 020 3824 0904

largeequityrelease.com EQUITY RELEASE GUIDE Speak to one of our specialists today on 020 3824 0904 largeequityrelease.com EQUITY RELEASE GUIDE Speak to one of our specialists today on 020 3824 0904 CONTENTS What is equity release?... 3 How much money could I raise through an equity release?... 4 What

More information

INFORMATION ABOUT YOUR MORTGAGE. Important information for you to keep and refer to

INFORMATION ABOUT YOUR MORTGAGE. Important information for you to keep and refer to INFORMATION ABOUT YOUR MORTGAGE Important information for you to keep and refer to 1 Information about your mortgage This booklet is sent to you with your mortgage offer so you can read it before you enter

More information

Additional borrowing guide 1. Additional borrowing. We re with you every step of the way

Additional borrowing guide 1. Additional borrowing. We re with you every step of the way Additional borrowing guide 1 Additional borrowing We re with you every step of the way Additional borrowing guide 2 What is additional borrowing? Sometimes you may be able to borrow extra money from your

More information

A guide to RENT ARREARS

A guide to RENT ARREARS A guide to RENT ARREARS An Information Booklet INTRODUCTION The importance of Regular Rent Payment Cadder Housing Assocation is responsible for the management and maintenance of approximately 650 properties.

More information

Dealing with Debt. www.waverley.gov.uk/housingoptions

Dealing with Debt. www.waverley.gov.uk/housingoptions Dealing with Debt www.waverley.gov.uk/housingoptions You Are Not Alone These days, lots of people are in debt for different reasons and many people find their debts difficult to manage. The important thing

More information

Council Tax Collection and Recovery Policy

Council Tax Collection and Recovery Policy Revenue Services Council Tax Collection and Recovery Policy Contents 1) Recovery Process up to Liability Order Stage 2) Recovery Process after Liability Order granted 2.1 request for financial information

More information

Dealing with your mortgage shortfall

Dealing with your mortgage shortfall Dealing with your mortgage shortfall The options available Things to consider Helping you stay on track The Money Advice Service is independent and set up by government to help people make the most of

More information