CENTRAL COUNTY REGIONAL OCCUPATIONAL PROGRAM COURSE OUTLINE MEDICAL BACK OFFICE / CLINICAL ASSISTANT II

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1 Course Title: CCROP Course #: Course Length: MEDICAL BACK OFFICE / CLINICAL ASSISTANT II District Course #: 180 hours Prerequisites: Successful completion of Medical Back Office / Clinical Assistant I or equivalent or teacher approval. Student must be 18 years old or older for participation in the internship. Approvals: Original CDE Course ID #: CDE Certified ID #: Date: CCROP Date: Rev 2009 CBEDS Title: CBEDS Code Medical Office Services 4242 Job Title(s): Medical Assistant Medical Records and Health Information Technician DOT/O*NET Codes: Page 1 of 8 Medical Back Office Clinical Assistant II

2 COURSE DESCRIPTION: This course is designed to produce employable graduates with those competencies necessary to enter and make progress in an entry-level medical back office position. Students will perform clinical duties that include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood and administering medications as directed by physician. The community classroom internship provides the student with actual supervised experience in a medical office or clinic to enhance those competencies acquired during classroom theory and laboratory training. competencies stated below: CAREER PREPARATION STANDARDS/EMPLOYABILITY SKILLS I. ORIENTATION A. Demonstrate knowledge of course outline. B. Demonstrate awareness of course objectives and competencies. C. Demonstrate promptness and attend class regularly. D. Demonstrate appropriate personal grooming and dress II. JOB SEARCH AND EMPLOYMENT SKILLS A. Discuss the importance of a positive attitude, honesty, work ethic. B. Research prospective employers and occupations. C. Discuss expectations employers have for entry-level employees. D. Complete job application and resume correctly. E. Review termination procedures III. ALL ASPECTS OF THE INDUSTRY A. Describe why industries respond to customer wants and expectations. B. Describe the importance of a company's corporate culture. C. Describe the importance of accounting in business. D. Review principles of effective communication. E. Identify changing technology. F. Describe the importance of Human Resources in business. G. Identify key ways a company helps a community. H. Review occupational safety issues including avoidance of physical hazards. I. Review the importance of ethics in the workplace. Page 2 of 8 Medical Back Office Clinical Assistant II

3 CONTENT AREA SKILLS IV. COMMUNICATION SKILLS A. Discuss the guidelines for effective oral communication. B. Discuss the guidelines for effective written communication. C. Demonstrate effective telephone techniques. D. Review Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance regulations V. INTERPERSONAL RELATIONSHIPS A. Review general guidelines to good interpersonal relationships. B. Compare and contrast the medical assistant's relationship with the physicians, co-workers, and patients VI. MEDICAL TERMINOLOGY A. Review word-building in medical terminology. B. Recognize medical prefixes and suffixes. C. List plural and singular forms of medical terms. D. Demonstrate ability to recognize root words and the use of a combination of root words. E. Identify medical abbreviations VII. MEDICAL ASEPSIS A. Describe disease transmission and control of microorganisms. B. List the principles of medical asepsis. C. List the principles of disinfection and sanitization. D. Demonstrate proper medical aseptic hand washing technique. E. Discuss universal standards. F. Discuss California Occupational Safety and Health Regulations (CAL / OSHA) standards. Page 3 of 8 Medical Back Office Clinical Assistant II

4 3 7 7 VIII. MEDICAL INSTRUMENTS/SUPPLIES AND INVENTORY CONTROL A. List medical instruments. B. Describe medical office armamentarium. C. Describe inventory control procedures IX. SURGICAL ASEPSIS A. Describe the general principles and practices of surgical asepsis. B. Discuss sterilization techniques. C. Demonstrate proper handling of sterile supplies. D. Create and maintain a sterile field X. VITAL SIGNS A. Demonstrate the ability to measure and record temperature. B. Demonstrate the ability to measure and record pulse. C. Demonstrate the ability to measure and record respiration. D. Demonstrate the ability to take and record blood pressure. E. Recognize abnormalities of vital signs. F. Discuss reporting of abnormalities XI. PREPARATION FOR PATIENT EXAMINATION A. Describe patient identification procedures. B. Describe patient intake procedures. C. Demonstrate correct charting procedures. D. Describe the physical aspects of the examination room. E. Measure patient's height and weight. F. Discuss psychological preparation of the patient. G. Position and drape the patient. H. Conduct vision / audiometric screening. Page 4 of 8 Medical Back Office Clinical Assistant II

5 3 9 9 XII. ASSIST WITH PATIENT EXAMINATIONS A. Discuss routine physical examination. B. Describe pelvic examination (obstetrics / gynecology procedures). C. Describe pediatric examination. D. Describe rectal / sigmoid colon examination. E. Define spirometry. F. List steps for ear / eye lavage XIII. MEDICAL OFFICE EMERGENCIES A. Describe in detail what to do in the following emergencies: 1. Syncope 2. Diabetic reaction 3. Seizures 4. Anaphylactic shock 5. Chest pain / heart attack 6. Bleeding / hemorrhage XIV. DIAGNOSTIC LABORATORY PROCEDURES A. Describe the procedures for collecting the following specimens: 1. Urine 2. Blood 3. Sputum 4. Feces 5. Cytologic 6. Throat cultures B. Prepare urine for drug screening. C. Perform urine pregnancy testing XV. PHARMACOLOGY A. List drug names / terminology. B. Discuss legal regulations. C. Define narcotics. D. Identify forms of drugs. Page 5 of 8 Medical Back Office Clinical Assistant II

6 E. Describe drug actions. F. Prepare medications. G. Use Physicians' Desk Reference (PDR) XVI. ADMINISTRATION OF MEDICATIONS A. List factors influencing dosage. B. Describe methods of administration. C. Differentiate between intramuscular, subcutaneous, and intradermal parenteral administration. D. Discuss administration to children and infant. E. Prepare and give an injection. F. List dangers of incorrect injection technique. G. Recognize anaphylaxis. H. Calculate dosage. I. Discuss informed consent Vaccination Information Sheet (VIS) XVII. ELECTROCARDIOGRAPHY A. Describe the cardiac cycle and its relation to the electrocardiogram. B. Discuss the electrocardiogram tracing paper machine standardization. C. Describe the electrocardiogram room and patient. D. Recognize artifacts and error in electrocardiographic technique. E. Mount the electrocardiogram XVIII. ASSIST WITH OFFICE SURGERY A. Define terminology of wounds. B. Describe wound care. C. Discuss sutures and suture needles. D. Recite general preoperative and postoperative instructions. E. Position the patient. F. Observe sterile technique. G. Set up the sterile field. H. Prepare patient's skin for surgery. I. Describe basic surgical setups XIX. PHLEBOTOMY A. Review anatomy and physiology. 1. Identify the circulatory system. Page 6 of 8 Medical Back Office Clinical Assistant II

7 TOTALS 2. Describe the antecubital site. B. Research equipment. 1. Define and apply tourniquet. 2. List types of needles and syringes. 3. Describe Vacutainer System. 4. Explain training model. 5. List tube requirements for common blood tests. C. Discuss proper techniques. 1. Prepare the patient. 2. Utilize sterile technique. 3. Use syringe for venipuncture. 4. Use Vacutainer System for venipuncture. 5. Use butterfly needle system for venipuncture. 6. Label specimens accurately. 7. Demonstrate Universal Precaution Protocol. D. Discuss disposal methods of contaminated materials. 1. Explain environmental safety. 2. Review use of sharps container. E. Discuss possible hazards and complications for patients and medical assistant. F. Explain post treatment and test patient care. 1. Apply sterile gauze to site. 2. Review patient instructions. G. Discuss emergency procedures concerning the patients and medical assistant. H. Review California law and regulations for medical assistant. 1. List scope of duties. 2. Explain required supervision. Page 7 of 8 Medical Back Office Clinical Assistant II

8 SUPPLEMENTAL INFORMATION COURSE TITLE: MEDICAL BACK OFFICE / CLINICAL ASSISTANT II CLUSTER AREA: Health SEQUENTIAL COURSE: CAPSTONE COURSE: X ARTICULATED AGENCY MATERIALS FEE: DMV PHYSICAL FINGERPRINT UNIFORM INSTRUCTIONAL MATERIALS: TITLE OF TEXT WORKBOOK COURSE HISTORY STATE APPROVAL/CERTIFICATION DATE REVISION DATES Page 8 of 8 Medical Back Office Clinical Assistant II

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