STANLEY MANUFACTURED ACCESS CONTROL RELEASE 4.2

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1 STANLEY MANUFACTURED ACCESS CONTROL IT MANAGER R S GUIDE RELEASE 4.2

2 Table of Contents 1. Frequently Asked Questions Stanley PAC Access Control Administration Software SQL Database for Stanley PAC Installation System Requirements Server Client Operating Systems Databases When to Upgrade the Database Server Servers and Clients Stanley PAC Server Prerequisites Installation Directories Databases Microsoft Windows PowerShell User Accounts and Start-up Tasks Notes on SQL Server 2005 Express / SQL Server 2008 R2 Express Databases Notes on SQL Server Databases No Manual Editing Stanley PAC Clients Prerequisites Installation Directories Connectivity Regional Options and Time Zone Uninstallation Hardware The PAC 500 Access and Alarm Server Download and Update Times Suppression of Asynchronous Events Authenticated Communications TCP/IP Port Requirements The PAC 512 IP Door Controller The PAC 2000 Series Door Controller using IP Connectivity Networking and Performance Network Security DCOM / Multiple Clients DCOM and Firewall Address Translation Restricting the Range of TCP Ports Configuring Your Firewall OEM Interface TCP Port Bandwidth Data Download Data Event Throughput Minimum Client Bandwidth Backup File Sizes P

3 6. Tips Screen Resolution Multiple Monitors Database Backups Reports PC Name Changes Finding the Previous PC Name Virtualisation Stanley PAC COM+ Applications on a Domain PC Using Stanley PAC on Windows Server Using Stanley PAC on Windows Server Image Capture Utility in Windows Server 2008 R Accessing Stanley PAC via Remote Desktop Windows Updates and Hotfixes Sending from Stanley PAC USB Admin Kit with Windows Vista Business Access Control Schematics Example Example Example Issue Record Version Date Author Details V1.8 08/12/2006 JF Stanley PAC 3.1. V /07/2008 JF Stanley PAC 3.2. V /09/2008 SD Virtual server info added. V /07/2009 SD Stanley PAC 3.3. Updated system requirements; updated bandwidth usage; added info on Windows Server 2008, SMTP, and USB Admin Kit with Windows Vista; updated database information. V2.0 03/12/2010 JC Added frequently asked questions for Stanley PAC and SQL, hardware connectivity details; re-edited document to present a more logical structure. V2.1 16/03/2011 SD Stanley PAC 3.4. Updated system requirements. V2.2 27/07/2011 SD Added information on Image Capture and installing Windows PowerShell; updated references to database server requirements. V2.3 18/10/2012 SP Stanley PAC 4.0. Updated system requirements; updated PC name changes and virtualisation. V2.4 25/04/2013 SD Stanley PAC 4.2. Updated system requirements. Applicability Product Code Name Detail Version Stanley PAC P

4 1. Frequently Asked Questions The section provides an overview of the system requirements for Stanley PAC and the SQL database, addressing some frequently asked questions. More detailed information can be found in the following chapters. 1.1 Stanley PAC Access Control Administration Software Q: Are there any particular requirements for the PC / server? A: Software installation and user administration requires full local administrator rights when logged onto the PC / Server. There should be no Group Policy Objects (GPOs) applied during software installation. Q: How is the software deployed? A: May be installed from the CD provided by PAC, or from a network shared drive. Q: What is the format of the installer? A: A Setup.exe file is provided; launches a Microsoft Windows Installer. Q: Will Stanley PAC run in a locked-down environment? A: Yes, if installed with local rights. Q: Can the Stanley PAC software be hosted in a Virtual Machine environment? A: Yes. Q: Where are the installation files written to? A: Installation copies files to the Windows System32 folder, and writes to the Windows Registry. Q: What services or processes will run on the PC / Server? A: Executables: the Stanley PAC administration software (PACUI.exe) and the PAC Service Manager. Services: The PAC Communications Engine, PAC Client Manager, PAC Event Manager, PACDatabase Manager and PAC Remote Client Configuration. The PAC OEM Interface Service may also be required if Stanley PAC is to be integrated with a Stanley Astrow Time and Attendance software database or a third party application. Q: What is the database format? A: SQL Server see Section 1.2: SQL Database for Stanley PAC. Q: Does Stanley PAC require configuration? A: Stanley PAC can send messages in response to a system event. The SMTP server is configured within the application. It may be necessary to configure the SMTP server / firewall see Section 6.13: Sending from Stanley PAC. 5

5 Application Location Protocol / Direction Source Port Destination Port PAC Client Manager Stanley PAC Server TCP / Out Dynamically assigned 8085 (configurable) PAC Event Manager Stanley PAC Server TCP / Out Dynamically assigned 8086 (configurable) PAC Database Manager Stanley PAC Server TCP / Out Dynamically assigned 8087 (configurable) COM+ / DLLHost.exe N/A UDP / Out N/A COM+ / DLLHost.exe (DCOM) Stanley PAC Server TCP / In-Out DCOM assigned SQL Database for Stanley PAC Q: What is the database format? A: All data is stored in the SQL database on the host machine. This may be SQL 2008 R2 Express, which is included on the Stanley PAC installation CD. Alternatively, Stanley PAC can use SQL Express 2005, SQL Server 2005 SP3 Workgroup (Standard or Enterprise), or SQL Server 2008 SP 2. SQL Server 2000 is not supported. Q: Can Stanley PAC be installed on a separate machine from the database server? A: No. Stanley PAC must be installed on the same machine as the database server. Q: Does Stanley PAC require a specific SQL instance? A: No. The Stanley PAC database can be hosted on a SQL Server with other databases, however, it must use the default instance. Q: What Compatibility Mode is the database hosted in? A: 80. Q: Can the database be hosted in a Virtual Machine environment? A: Yes. Q: Which collation does your SQL database use? A: Latin1_General_CI_AS. Q: Does the Stanley PAC / SQL connection employ Optimistic Locking and Connection Pooling to minimise connection times, and close connections between calls? A: Yes. SQL / Stanley PAC can be configured for Optimistic Locking and Connection Pooling, with minimum connection time. Q: What is the size of the database at initial installation? A: Approximately 15 Mb. Q: Does Stanley PAC have any effect on the tempdb database? A: No. Q: What additional SQL Server jobs does the Stanley PAC database create? A: Backup. 6 P

6 P Q: Does Stanley PAC database require any of the following: Analysis Services, Reporting Services, Full Text Catalogues, SSIS packages? A: No. Q: Does Stanley PAC database use Extended Stored Procedures? A: Yes Xp-dirtree and xp-fixeddrives. Q: Do Stanley PAC users require sysadmin access or sa login? A: No. Q: Do Stanley PAC users require direct access to SQL Server? A: No. Q: Can the system operate with Windows Authentication only? A: No. An account is created during Stanley PAC installation. Q: Does Stanley PAC require permissions to be granted / denied to the Public Database role? A: No. Q: Does Stanley PAC need to be able to create temporary databases? A: Yes. Q: Do Stanley PAC users or external support persons require Fixed Server Roles? A: No. Q: Does Stanley PAC store any data outside of the SQL database? A: No. 7

7 2. Installation 2.1 System Requirements You must have administrator privilege to install Stanley PAC. It is recommended that you use the local Administrator account or any account with administrator privilege that will not subsequently be deleted from the PC. We recommend that the Stanley PAC machine requirements, listed below, for memory and processor speed, are exceeded whenever possible Server Client IBM Compatible PC, 1.6 GHz dual core processor 2 GHz dual core recommended. 1 GB RAM 2 GB recommended if using Windows Vista or later. For increased performance, more memory is recommended. Minimum 2 GB of free disk space 10 GB recommended and more may be required for large enterprise systems. Celeron or Atom processors not recommended. IBM Compatible PC, 1.6 GHz processor 2 GHz recommended. 1 GB RAM 2 GB recommended if using Windows Vista or later. Minimum 2 GB of free disk space. SuperVGA graphics XGA recommended, for alarm workstations. Celeron or Atom processors not recommended Operating Systems The following operating systems are supported: Windows Server 2012 Standard edition referred to as Windows Windows 8 Pro or Enterprise edition, 32 or 64-bit referred to as Windows 8. Windows Server 2008, 32 or 64-bit; or Windows Server 2008 Release 2, 64-bit referred to as Windows Windows 7 Professional, Enterprise or Ultimate edition, 32 or 64-bit; or Windows 7 Professional, Enterprise or Ultimate edition with Service Pack 1, 32 or 64-bit referred to as Windows 7. Windows Vista Ultimate, Business or Enterprise edition, 32 or 64-bit, Service Pack 2 required referred to as Windows Vista. Windows Server 2003, 32 or 64-bit, Service Pack 2 required; or Windows Server 2003 Release 2, 32 or 64 bit, Service Pack 2 required referred to as Windows Windows XP Professional 32 or 64-bit, Service Pack 3 required referred to as Windows XP. 8 P

8 9

9 P You should also consider upgrading to SQL Server 2008 R2 Workgroup, Standard or Enterprise for increased performance if the Stanley PAC Server has more than one CPU. 2.3 Servers and Clients For optimum performance we recommend using Stanley PAC clients for specific functions. For example, using one client as an Alarm Viewer, one as an Enrolment Station, one as an Event Viewer, etc. Server We recommend the use of a dedicated PC for operation as the Stanley PAC server. Clients The Stanley PAC client can be easily operated alongside other applications: there is no need for a client to run on a dedicated PC. 2.4 Stanley PAC Server Prerequisites Windows Message Queuing This is a component of Microsoft Windows, and is installed as part of the Stanley PAC installation process. Microsoft.NET Framework Version 1.1 This software is required and can coexist with any other version of the.net Framework there is no need to uninstall the existing version. Microsoft.NET Framework Version 2.0 is installed as part of the Stanley PAC installation process Installation Directories The software is by default installed into the %ProgramFiles%\Stanley PAC folder. The installation procedure also creates folders for storing database backups and event archives.you may change the folders from the defaults during the installation process Databases If you are installing a Stanley PAC Server and no existing Microsoft SQL Server database instance is found, the setup program requires you to install SQL Server 2008 Express, which is provided. If you have an existing SQL Server database, you may still install SQL Server 2008 Express when you want to run Stanley PAC in a separate database instance. See Section 2.1.4: Databases for a list of supported database servers Microsoft Windows PowerShell Before you install Stanley PAC 3.4 using the default SQL Express 2008 R2 database server on Microsoft Windows XP 64-bit, Microsoft Windows Vista 64-bit, Microsoft Windows Server bit Standard or Enterprise Edition, or Microsoft Windows Server bit Standard or Enterprise Edition, you must make sure that Microsoft Windows PowerShell is installed on your operating system. To install Windows PowerShell: 1. On the Stanley PAC installation disk, locate the PowerShell folder, then locate the installer that is specific to your operating system. 2. Double-click on the Windows PowerShell installer to run it and follow the instructions on screen. 3. When Windows PowerShell is installed, start the installation of Stanley PAC. 10

10 Note By default Microsoft Windows PowerShell is already installed on Microsoft Windows Server 2003 R2 Standard and Enterprise Editions and Microsoft Windows Server 2008 R2 Standard and Enterprise Editions. Yo ou should not need to install Windows PowerShell if you are using one of these operating systems User Accounts and Start-up Tasks The following account is added to your system.you should not modify or delete it, or Stanley PA AC will fail to work: PAC_EKA_computer,, where computer is the name of the computer on which Stanley PAC is installed. This is a user account that is used to access the database. The password for this account is generated randomly and must not be changed. The following local group is added to your system: PAC_DBA. This group allows you to make a user a database administrator for the database without giving him/her any other privilege. A user does not need to be an operator to be a member of this group. The following scheduled tasks are added to your system: PACClockSync. By default, this task runs at boot time and every day thereafter at 23:00 to synchronise all access controllers with the system clock. PACEventArchive. By default, this task runs at 18:00 every day to archive events in the event log, providing there are enough old events to archive. PACStartup. This task runs at boot time to start the services (e.g. Engine) if they are set to be autostarted via the Service Manager. PACWeeklyBackup. By default, this task runs at 15:30 every Tuesday to back up the Stanley PA AC database according to the path set in Windows Registry. To change the backup directory location, in the Windows Registry, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\PAC INTERNATIONAL\EKA, and edit the DBBackupDir key Notes on SQL Server 2005 Express / SQL Server 2008 R2 Express Databases Integrated Security is used to access the database. Access is granted to the PAC_EKA_computer account, which is created during installation. PAC_EKA_computer has rights to read and write the data in the Stanley PAC tables and perform backups of these tables. DBA access to the SQL Server 2005 Express / SQL Server 2008 R2 Express instance is granted to any Windows user allocated the PAC_DBA user group created during installation. Placing a non-administrative user into the PAC_DBA group will allow them to restore database backups. By default, any user allocated a standard Administrator account in Microsoft Windows will also have full DBA access to the SQL Server 2005 Express / SQL Server 2008 R2 Express instance Notes on SQL Server Databases The guest account should not be removed from the MSDB database, as this could cause backups to appear to fail when the backup details are written to the MSDB database No Manual Editing You must not manually edit any access or MSSQL tables, as this bypasses the front end and does not update the door controllers. 11

11 2.5 Stanley PAC Clients Prerequisites Microsoft.NET Framework Version 1.1 This software, required by Stanley PAC, can coexist with any other version of the.net Framework there is no need to uninstall the existing version. Microsoft.NET Framework Version 2.0 is installed as part of the Stanley PAC installation process Installation Directories The Stanley PAC software is by default installed into the %ProgramFiles%\Stanley PAC folder. You may change the folders from the defaults during the installation process. 2.6 Connectivity The client PC must be in the same workgroup or domain as the Stanley PAC Server to which it is connected. The name of the Stanley PAC Server to which the client is connecting can be specified in either the installation process or on the client login screen. 2.7 Regional Options and Time Zone Ensure that the correct regional options and time zone for the country or region is specified on the server and client. You can set the regional options by choosing Start Settings Control Panel and selecting Regional Options, or by choosing Start Control Panel and selecting Regional and Language Options, depending on the version of your operating system. Once the Server / Client has been set, check that the correct time zone is set in Stanley PAC by starting the application and choosing the Tools Options menu. Look for the Timezone setting. 12

12 3. Uninstallation Stanley PAC can be removed from your system using the Add or Remove Programs item in the Control Panel, or running the Setup program from the installation disk. The prerequisite software, i.e. the.net framework, service packs, SQL Server 2008 R2 Express, etc., are not uninstalled by this process, but can be uninstalled separately if required. After uninstallation, the following files are (intentionally) left on your system: The database. If you are using SQL Server 2005 Express or SQL Server 2008 R2 Express, these files are in %ProgramFiles%\Microsoft SQL Server\MSSQL.1 and its subfolders. These files can be reused if you reinstall Stanley PAC. Any contents of the database backups directory. Any contents of the event archives directory. If you no longer need these files, you can manually delete them. 13 P

13 4. Hardware 4.1 The PAC 500 Access and Alarm Server The PAC 500 Access and Alarm Server uses the Windows CE embedded operating system. This device is required where enhanced Stanley PAC features are required and, therefore, is not employed on all Stanley PAC systems. When power is applied, the PA AC 500 will attempt to retrieve its IP address automatically. If a DHCP server is available it will use it. If not, it will try to select an IP address not used by any other host on subnet , subnet mask This is equivalent to the algorithm used by a Windows PC when the network interface is set to Obtain IP address automatically. If static addressing is used on your network, you can use the Configure Device IP Address program to find PAC 500s on the local Ethernet segment and set their IP addresses manually you can find a link to this program in Start Programs Stanley PA AC Tools or Start All Programs Stanley PA AC Tools, depending on your operating system. To ensure reliab le, error free operation we strongly recommend the use of static IP addressing. A PAC 500 attempts to set its NetBIOS node name to PAC500_n, where n is the serial number of the unit, which can be found on its barcode label. For further information relating to the PA AC 500 network connectivity, refer to Technical Bulletin TB198: Setting up a 500 server over a WAN Download and Update Times Note The download times are approximate, and are reliant upon the network speed at the time of the download. Keyholder Page load Download Time / Keyholder Size page update 50,000 Key- 11 secs 12 mins / 40kb 14 secs holders 25,000 Key- 3 secs 5 mins / 40kb 8 secs holders 14

14 4.1.2 Suppression of Asynchronou us Events The user interface has a setting that enables suppression of asynchronous events. This is intended for use when the PAC 500 server is using a dialup IP connection (via a PSTN modem). This setting must not be enabled when communicating with the PAC 500 using the Ethernet connection. To suppress asynchronous events: 1. In the Hardware module, select the PAC 500 server. 2. In the property sheet, select the PA AC 500 tab, then select Suppress async events Authenticated Communications By default, the PAC 500 uses authenticated communications. This can be turned off in the user interface, although this is not normally recommended. To turn authenticated communications on or off: In the Hardware module, select the PAC 500 server. In the property sheet, select the PAC 500 tab, then select or deselect Use unencrypted communications as required. Note Refer to the documents that accompany your installation of Stanley PAC for more information on the PAC TCP/IP Port Requirements It is necessary to permit incoming traffic to the following TCP ports: when operating PAC 500s using authenticated comms when operating PAC 500s using non-authenticated comms. Stanley PA AC Alarm Viewer Clients Permit incoming traffic to the following TCP ports (and if necessary UDP ports): 135, , and

15 Stanley PAC Intivid VIP DVR This is only required if the Intivid VIP DVR is being used for CCTV. Permit incoming traffic to the following TCP ports (and if necessary UDP ports): , and The PAC 512 IP Door Controller The PAC 512 IP door controller employs an on-board Lantronix Xport ethernet to serial converter to connect the controller to the network. By default, this device is configured for dynamic IP addressing and, in the absence of a DHCP server, will auto configure an IP address on subnet , subnet mask Static IP addressing is strongly advised. This is performed in the same manner as outlined in Section 4.1. The Xport device is pre-configured to communicate on Port For further information relating to the PAC 512 IP controller network connectivity, refer to the following Technical Bulletins: TB205: Setting up a PAC 512 IP over a LAN and TB200: Setting up a PAC 512 IP over a WAN. 4.3 The PAC 2000 Series Door Controller using IP Connectivity The PAC 2000 Series door controllers employ the Lantronix UDS1100 ethernet to serial converter to connect the controller to the network. By default, this device is configured for dynamic IP addressing and, in the absence of a DHCP server, will auto configure an IP address on subnet , subnet mask Static IP addressing is strongly advised. This is performed in the same manner as outlined in Section 4.1. The UDS1100 device must be configured to communicate on Port For full details relating to the UDS1100 configuration, refer to Technical Bulletin UDS1100 Unit 2: Using with PAC 2000 Series Door Controllers Configuration, or the e-learning tutorial of the same name. 16 P

16 5. Networking and Performance 5.1 Network Security This section describes how to: Configure DCOM for multiple Stanley PAC clients support across a firewall. This is to allow the Stanley PAC Server and Clients, which use DCOM, to communicate with each other. Configure firewalls on a WAN. This is required to allow the Stanley PAC Server to communicate with PAC IP controllers DCOM / Multiple Clients To ensure maximum security on your network when using Stanley PAC clients over a firewall the range of TCP ports used by DCOM on the clients must be restricted. Section : Restricting the Range of TCP Ports describes how to do this DCOM and Firewall Address Translation You cannot use DCOM through firewalls that perform address translation (NAT) i.e. where a client connects to a virtual address, such as , and the firewall maps it transparently to the server s actual address, such as P

17 Restricting the Range of TCP Ports There are several registry settings that control the DCOM port restriction functionality. All of the named values listed below are located under the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet registry key, which you must create. Remember that you only need to do this on the server machine. Clients will automatically pick up the right port numbers when they connect to the SCM on the server machine. Name Ports Note You must use regedt32.exe to configure these settings; regedit.exe does not currently support the REG_MULTI_SZ type required by the Ports named value entry. Also, you must reboot your machine any time you make changes to any of the following registry settings in order for them to take effect. Type REG_MULTI_SZ Value Specify one port range per line. Example: Description One or more port ranges. The options below determine the meaning of this named value. PortsInternetAvailable REG_SZ Y Always set this to Y. UseInternetPorts REG_SZ Y or N If this value is set to Y, then the Ports named value indicates which ports should be used for DCOM applications. If this value is set to N, then the Ports named value indicates which ports should not be used for DCOM applications Configuring Your Firewall The firewall between your server and the Internet should be configured as follows: Deny all incoming traffic from the Internet to your server. Permit incoming traffic from all clients to TCP port 135 (and UDP port 135, if necessary) on your server. (135 is the Microsoft Exchange port that Microsoft Outlook uses.) Permit incoming traffic from all clients to the TCP ports (and UDP ports, if necessary) on your server in the Ports range(s) specified above. 5.2 OEM Interface TCP Port 8658 There is a potential conflict between the OEM Interface, OEM client software, e.g. Astrow, and any third-party software which communicates using TCP port Issue OEM client software, e.g. Astrow, communicates with the OEM Interface using TCP port If this port is also used by other software on the system, a conflict can occur which prevents the OEM Interface from communicating over the network. Installers need to be aware of any other software installed on the system which communicates using this port. 18

18 Workaround It is possible to configure the OEM Interface to listen on a different TCP port; however it may not be possible to configure the OEM client software, e.g. Astrow, to use the new port. Therefore, if a port conflict were to occur, it would be necessary to reconfigure the third-party software to use a port other than Check the third-party software provider s documentation and website for instructions on how to change the TCP ports that the third-party software uses. 5.3 Bandwidth Data The bandwidth data below was measured using 50 PAC 500s running at 20 events per second. Event throughput stops when a download begins. The bandwidth usage of a PAC 512 IP is considerably less than that of a PAC 500. The Serial-to-Ethernet port of a PAC 512 IP is constricted to 57.6 kb/s Download Data Stanley PAC Server to PAC 500 Access and Alarm Server The download begins with an initial burst of approximately 1,100 kb/s, which is followed by bandwidth usage within the range kb/s. PAC 500 Access and Alarm Server to Stanley PAC Server The download begins with an initial burst of approximately 980 kb/s, which is followed by bandwidth usage within the range kb/s Event Throughput Stanley PAC Server to PAC 500 Access and Alarm Server Max bandwidth: 480 kb/s (approx) PAC 500 Access and Alarm Server to Stanley PAC Server Max bandwidth: 680 kb/s (approx) Minimum Client Bandwidth A Stanley PAC client requires a minimum of 512 kb/s (full duplex) connection to its associated server. 19 P

19 5.4 Backup File Sizes This section describes the size of files created using the backup utilities which accompany Stanley PAC. Database Backup File Sizes The following table lists the size of the Stanley PAC backup files with the following database settings: 100 Areas 20 Access Groups 20 Time Profiles Number of Keyholders 25,000 50,000 75,000 Approx DB File Size (KB) 16,000 29,000 42,000 Events Backup File Sizes The following table shows the approximate size of the Stanley PAC events backup file for varying numbers of events. Number of Events 250, ,000 1,000,000 Approx DB File Size (KB) 40,600 81, ,400 Archive File Sizes The following table shows the approximate size of the Stanley PAC archive file for varying numbers of events. Event archiving is a feature of Stanley PAC v2.2 and higher. Number of Events 250, ,000 1,000,000 Approx DB File Size (KB) 24,900 50,000 99,700

20 6. Tips 6.1 Screen Resolution A screen resolution of at least pixels is recommended when using Stanley PAC. If you are using the Stanley PAC Alarm Viewer we recommend a screen resolution of Multiple Monitors If you are using Stanley PAC on one PC for multiple functions we recommend the use of two monitors, e.g. using the Event Viewer in its undocked form on one monitor, whilst using the Alarm Viewer in the other monitor. 6.3 Database Backups We recommend making backups of the database on a regular basis using the backup tools provided with Stanley PAC. 6.4 Reports When running reports, we recommend using queries whenever possible to limit the size of returned data. If you are using Stanley PAC Clients and Servers, we recommend that you do not run reports on the Server. 6.5 PC Name Changes Changing the PC name will cause the installation of Stanley PAC on that PC to stop working. This section describes a workaround for this problem. Workaround 1. Ensure that all Stanley PAC clients are shut down. 2. Change the PC name back to its original value in Control Panel, open the System item and use the Computer Name tab. 3. Backup the Stanley PAC database. 4. In Control Panel, use Add or Remove Programs to remove the following programs: The Stanley PAC installation. The SQL Server 2008 R2 Express installation, called Microsoft SQL Server Change the PC name to its new value in Control Panel, open the System item and use the Computer Name tab. 6. Reinstall Stanley PAC and SQL Server 2008 R2 Express, but do not select the Preserve existing database option during installation. 7. After reinstalling Stanley PAC, choose the Start Programs Stanley PAC Tools Restore Database command to restore the last database backup. 8. Download the database to the connected door controllers. This may cause disruption to door access. Make sure all users are aware before performing a download. 9. Ensure that the Server name property of any clients that connect to the server is changed to the new name. This property can be found on the logon screen of the Client. 21 P

21 Notes For more information refer to Micros soft Knowledge Base Article , which is located at Ensure that all workstations are shutdown before continuing Finding the Previous PC Name To determine the name used by the PC prio or to the name change: 1. Choose the Start Run command and type eventvwr. This will display the Event Viewer, pictured below. 2. Click the System item in the left ha nd pane to display the system event log. In the event log, the computer name is displayed in the column Computer. 3. To locate the previous computer name, scroll down the event log to a date pri or to the name change. 6.6 Virtualisation Stanley PA AC can be run on a virtualisation environment such as Microsoft Virtual Server, Microsoft Hyper-V or VMware. The system resources allocated to the virtual machine must be equal to or better than the minimum system requiremen nts see Section 2.1: System Requirements. 6.7 Stanley PA C COM+ Applic cations on a Domain PC Introduction Stanley PAC Server PCs use Microsoft COM+ to provide application services. If you are running in a Microsoft domain, it is possible for the domain polices to stop the application running. On domain PCs, the Stanley PAC Services (e.g. Engine) will fail to run and you will not be able to log into the application. The following error messages will be seen in the Windows event log: EVENT ID: Source: DCOM Login failure unknown user name or password This problem should not occur on workgroup PCs. 22

22 Cause This problem occurs because the Log on as a batch job privilege has not been set for the identity of the COM+ package. When you set a user as the COM+ identity, COM+ adds this privilege for you. However, if the user is a domain account and does not have the Log on as a batch job privilege set in a Group Policy Object (GPO), when the Active Directory performs an update, the identity of the COM+ package is reset and the permission is removed. If you retype the password, COM+ will add the Log on as a batch job privilege again for the local computer. Resolution To resolve this problem, give the domain account the Log on as a batch job privilege in the Group Policy Object in the Domain Controller. Procedure 1. Ensure that Administration Tools is installed on the local computer from the i386 folder on the Server disc. 2. Choose Start Programs Administrative Tools Active Directory Users and Computers. 3. In the Console tree, right-click on the domain for which you want to set Group Policy. 23 P

23 4. Choose Properties and select the Group Policy tab. 5. Select Edit to navigate to the Group Policy Object you want to edit. 6. Choose Computer Configuration Window Settings Local Policies User Rights Assignment. 24

24 7. Double click on Log on as batch job in the right pane. 8. Select the Add User to Group button and specify the Administrator group. 25 P

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