INSIGHT MARINE PROJECTS LTD

Transcription

1 INSIGHT MARINE PROJECTS LTD QUALITY MANAGEMENT SYSTEM BUSINESS SYSTEMS MANUAL (ISO 9001:2008) QAM /10/12 POL05 Drug & Alchol Policy Added JN JR ALR /02/12 POL04 Equality & Diversity Policy Added JN ALR ALR /09/09 Initial Issue (Master Copy) AR ALR ALR /05/09 Issued for internal review DB ALR ALR Rev Issue Date Description Originated By Checked By Approved By Reference Group: (QAM) QUALITY MANUAL File Name: N:\Company Documents\ISO 9001\Reference Groups\QAM (Quality Manual)\QAM00-Business Systems Manual.docx

2 CONTENTS 1 COMPANY PROFILE 4 2 SCOPE General Exclusions 5 3 NORMATIVE (STANDARD) REFERENCES 5 4 TERMS & DEFINITIONS 5 5 QUALITY MANAGEMENT SYSTEM (THE BUSINESS SYSTEM) 6 6 MANAGEMENT RESPONSIBILITY 6 7 RESOURCE MANAGEMENT 7 8 PRODUCT REALISATION 7 9 MEASUREMENT, ANALYSIS & IMPROVEMENT 7 10 ORGANISATIONAL STRUCTURE Technical Director Administration Director 8 11 RECORDS 8 A1 SCOPE OF OPERATION 9 A2 COMPANY POLICY STATEMENT (POL-01) 10 A3 ENVIRONMENTAL POLICY STATEMENT (POL-02) 11 A4 HEALTH & SAFETY POLICY STATEMENT (POL-03) 13 A5 EQUALITY & DIVERSITY POLICY STATEMENT (POL-04) 14 A6 DRUG & ALCOHOL POLICY STATEMENT (POL-05) 16 Issue: Master Copy ISO 9001:2008 Page 2 of 16

3 ABBREVIATIONS ALARP HIRA HSE IMCA ISO OPM PPE RIDDOR ROV QAM QMS UKOOA As Low As Reasonably Practicable Hazard Identification and Risk Assessment Health & Safety Executive International Marine Contractors Association International Organization for Standardization Offshore Project Manager Personal Protective Equipment Reporting of Injuries, Diseases and Dangerous Occurrences Regulations Remotely Operated Vehicle Quality Manual United Kingdom Offshore Operators Association Issue: Master Copy ISO 9001:2008 Page 3 of 16

4 1 Company Profile. offers a wide range of hydrographic survey and subsea inspection services to the marine industry with a particular emphasis on the emerging tidal and wave renewable sectors. We typically provide hydrographic services for site investigations, construction support, ports & harbours. We also undertake visual inspection of underwater structures and search & recovery tasks using observation class ROVs (Remotely Operated Vehicles). With the increasing importance of multidisciplinary site investigations for the renewables industry we are pleased to be able to offer a full range of survey solutions from construction support to bathymetric and shallow seismic data acquisition. We make use of RTK GPS, multibeam and singlebeam echo-sounders for bathymetric surveys, sidescan and high-resolution imaging sonar for debris location. We also use a range of techniques to obtain accurate surface and subsea positioning for construction support. The services we provide cover a range of disciplines, including: Hydrography Subsea Inspection Construction Support We work with both the public and private sectors across a wide variety of industries in both the UK and abroad. Our client base forms a broad range from offshore construction companies and government agencies to port and harbour authorities. Established in 2005 we are based in Cornwall, UK. The South West peninsular is increasingly becoming an important testing ground in the emerging wave and tidal renewable sectors. Insight Marine Projects intend to utilize this interest in the region's natural resources to the maximum extent. Issue: Master Copy ISO 9001:2008 Page 4 of 16

5 2 Scope 2.1 General The. business (quality management) system scope against the ISO 9001:2008 requirements is for the project management of hydrographic surveys and subsea inspection. 2.2 Exclusions The design element of the standard is excluded from the scope, because services are delivered against a customer brief, existing industry best practice and allied methodologies associated with the customer contractual requirements (customer supplied data is controlled by procedure). 3 Normative (Standard) References The. Business System is designed and structured based on the following sources of reference information: International - Quality Standards - ISO 9001:2008 United Kingdom - Legislation & Contractual Obligations. - Business Systems Manual (this document) o Operating Procedures o Work Instructions, Records and Contract Archives 4 Terms & Definitions. senior management will use the Terms & Definitions as defined in ISO 9001:2008: The term Organisation is. The term Standard is ISO 9001:2008. The documented Business System consists of: Business Systems Manual - policy level (this document) o Operating Procedures (management and administration level) o Records & Archives (project reference and company records level) Where a responsibility is defined within the published Management Structure this responsibility may be delegated to a Company Director when the published responsibility is not available. Issue: Master Copy ISO 9001:2008 Page 5 of 16

6 5 (The Business System). complies in all respects to the requirements of its Policy Statement in consideration of Scope of Supply, as defined within this manual. Compliance with policy objectives coupled with due diligence obligations,. will maintain documented procedures at all appropriate levels supported by records and archives. In addition to its Policy Statement,. is committed to the implementation of an integrated and customer focused business system. The structure of the business system documentation is outlined below and comprises a documented management system linking with appropriate Standards and legislation. Policy Statements Business Systems Manual Contents Page ISO 9001 Procedures Manual Instructions Records & Contract Archives 6 Management Responsibility The Directors are responsible for appointing technically competent personnel to operate and maintain business system requirements in support of customer contract requirements. The Director s are committed to the Standard requirements. The Technical Director is nominated as the management representative for monitoring all technical matters associated with compliance against the Standard requirements. The Administration Director is nominated as the management representative for all requirements and, irrespective of other duties has the responsibility and authority for ensuring that the requirements of the Standard, as defined is met and maintained. The Technical Director is responsible for the technical delivery of the customer contract requirements. Refer also to the organisation structure. Review of project planning, performance and customer satisfaction will be undertaken at regular intervals, consistent with the service provided. The system procedures will be implemented through staff and associate training and knowledge. Issue: Master Copy ISO 9001:2008 Page 6 of 16

7 7 Resource Management. senior management are responsible for ensuring that the organisation is legally compliant and financially viable, with resources of equipment and appropriately qualified technical personnel operating within a safe working environment available for administration, operational, innovation and management activities; all in compliance with the Standards requirements. Resource management is controlled and this is verified by retention of all appropriate records that are backed-up onto a secure and retrievable source. Customer supplied data is controlled by procedures. 8 Product Realisation. will develop, plan and deliver services within its scope of operation against business system framework for process and contract control supported by documented procedures. Service development and delivery integrity will be maintained to the technical level required by the Standards and customer contractual requirements. Unless formally agreed with the customer, any post contract activities will be managed through an extension of contract and required by the documented management system. 9 Measurement, Analysis & Improvement The Finance Director is responsible for ensuring the business system is audited for continued performance effectiveness. The Administration Director will report Quality Matters relating to the management system performance to the Technical Director at regular intervals. The Technical Director will report project and contract delivery performance to the Administration Director at regular intervals. Proactive measurement, analysis and monitoring activities will be tasked and agreed by the Directors and appropriate reviews undertaken and recorded where necessary. Consideration will be given to operational performance for improvement and monitoring of customer and supplier performance. This performance monitoring will be achieved by review of information and data generated from the business system procedures. A management review of the management and business systems will be undertaken at least annually. Issue: Master Copy ISO 9001:2008 Page 7 of 16

8 10 Organisational Structure 10.1 Technical Director Responsible for monitoring all technical matters associated with tender evaluation, compliance against contract requirements, technical selection, legal compliance and associated due diligence requirements Administration Director Responsible for monitoring financial resource, contract and office administration, the internal management administration system, human resource records, the ISO standard and IT data security and integrity - business development activities, client and consultant liaison, technical selection, project management and market performance monitoring. Board of Directors Alex Richards Technical Director Jane Richards Administration Director 11 Records Copy I confirm that I have read and understood the quality management system, policy and procedures with reference to my management responsibility Approved Signature Date Master Office Administration / System Alex Richards (Rechnical Director) 13/10/12 Jane Richards (Administration Director) 13/10/12 Issue: Master Copy ISO 9001:2008 Page 8 of 16

9 A1 SCOPE OF OPERATION Customer Insight Marine Projects Policy Statement Enquiry Processing QAM01 Management Meetings QAM-10 Purchasing QAM04 (Selection of Suppliers QAM04-1) Customer Order Confirmation QAM02 Personnel (Empoyee Training) QAM09 (Contractors QAMS09-1) Internal System Auditing QAM11 Project Management QAM03 Equipment Maintenance & Accuracy Checks QAM05 Non-Conformances Complaints QAM06 Documentation & Data Control QAM08 (Records & Archives QAM08-1) Project Completion QAM03 Accounts QAM07 (Accounts Payable QAM07-1) Customer Issue: Master Copy ISO 9001:2008 Page 9 of 16

10 A2 COMPANY POLICY STATEMENT (POL-01) This Company policy statement applies to all activities undertaken by. and impacts upon all Company employees, key suppliers and customers. management confirms a total commitment to the health, safety and welfare of its personnel through a policy of corporate responsibility and open dialogue at all levels. is committed to providing a consistently conforming service that exceed customer expectations; this is supported by compliance against ISO 9001 and other necessary legal and contractual obligations. is committed to continually improving the management systems in support of ensuring continued compliance. establishes the above philosophies of the organisation by ensuring the continuation of the following: Identifying the necessary resources and expertise to meet the customer specified needs with due consideration to compliance and environment Compliance with internal processes and procedures to achieve declared aims supported by documented records Evaluate the efficiency of the business system by prioritised safety and quality system related internal audits Maximum communication with customers and suppliers in support of product compliance and traceability Motivate and encourage inclusion of all technical and administration personnel at all levels Technical Director Administration Director Issue: Master Copy ISO 9001:2008 Page 10 of 16

11 A3 ENVIRONMENTAL POLICY STATEMENT (POL-02) This environmental policy applies to all activities undertaken by. and impacts upon all Company employees, key suppliers and customers.. undertake to avoid/minimize our impact upon the environment, by making a commitment to achieve the following aims: Complying with all relevant environmental legislation, regulations and other requirements to which the Company subscribes. Foster a sense of responsibility within every employee of the Company. Review the environmental impact of all our activities and endeavor to reduce our overall environmental impact and prevent pollution using best practice to improve energy and other resource efficiently. Integrate environmental management into all business processes. Engage in dialogue with key suppliers and customers in order to encourage them in development of environmental best practice. Although ISO 9001 is not primarily an environmentally focused, there are many benefits to the environment through its implementation. These benefits are conferred through more efficient working practices, using systems procedures for office and field based work that ensure less resources are used and fewer mistakes are made, minimising our impact on the environment. Office based work includes: Using environmentally friendly office premises with ground source heating and recycled rain water toilets. Using only FSC paper documentation internally and for business stationery (and also add question to supplier assessment questionnaire - organic printing ink). Recycling all paper documentation received (and also add same question to the supplier assessment questionnaire). Promoting the use of e-signatures to reduce the amount of unnecessary printing. Maximize use of digital storage methods where appropriate. Switching off all "standby" power when not in use / away from the office. Issue: Master Copy ISO 9001:2008 Page 11 of 16

12 Recycling / reuse of ink cartridges (official environmental disposal). Product: Only printing charts and reports on request from the customer (we always offer on USB, secure web area or ). Monitoring heating use. Encouraging lift sharing to the office. Purchasing second hand or reconditioned equipment where appropriate e.g. second hand office furniture, reconditioned laptops and A0 plotter. Field based work includes: Ensuring that travel requirements are met using public transport as far as possible. Lift sharing is encouraged, to and from airports etc. Investigating carbon offsetting for all business flights. Work procedures prevent mistakes from occurring, minimizing boat fuel, time and equipment use whilst carrying out field work. Internal procedures ensure that the minimum of equipment and personnel are deployed, reducing courier and travel needs. Any packaging for shipping is reused or recycled. Electrical equipment is regularly and properly maintained ensuring it is operating efficiently with regards to energy consumption (PAT testing, accuracy & maintenance checks) Carrying an oily water sock and absorbent pads to ensure any mechanical equipment spillages can be mopped up and disposed of in an environmentally sensitive manner. Technical Director Administration Director Issue: Master Copy ISO 9001:2008 Page 12 of 16

13 A4 HEALTH & SAFETY POLICY STATEMENT (POL-03) seeks to protect the environment, the health and safety of our employees, clients, subcontractors and others who may be involved with our industry and the communities within which we operate. Accordingly is committed to the following basic principles: We will identify, define and manage risks arising from the services we supply and the activities which we engage in. We will continuously review our activities and services to identify and take opportunities to reduce risk levels and increase margins of safety for our employees. We will consult, listen and respond openly to our employees, clients and contractors to help us achieve this objective. We will comply with applicable laws and regulations in the regions of the world in which we operate. Where local laws are insufficient to adequately protect safety, health and the environment we will comply with the relevant industry guidelines. We believe that a zero accident / incident target is achievable through education implementation and review. Policies and procedures consistent with this belief will be implemented and continuously improved. We will communicate the known risks and hazards of our activities and that of our industry together with the identified methods for environmental health and safety protection to everyone involved. will continue to ensure that we conduct all of our operations in a safe and responsible manner and, through a process of sustainable continuous improvement and employee awareness will achieve and demonstrate continuing improvement across all aspects of Health and Safety. Technical Director Administration Director Issue: Master Copy ISO 9001:2008 Page 13 of 16

14 A5 EQUALITY & DIVERSITY POLICY STATEMENT (POL-04) treats all of our employees as individuals and believes in investing in their welfare and as such, we are committed to equality and diversity. We have a quality controlled induction process for all new members of staff which includes a focussed approach on our equality policy. We manage, promote and monitor equality and diversity issues by: Promoting equality of opportunity and diversity within the communities in which we work and with all our customers and workforce; Not tolerating discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion of belief, sex or sexual orientation; Aiming to build a workforce which reflects our customer base, within the diverse communities in which we work, with the aim of having parity of representation across the workforce; to do this by encouraging recruitment from all groups in our society; treating our customers, colleagues and partners fairly and with respect; Combat gender bias by offering equal pay, terms and conditions based on the position and relevant qualifications and experience; Ensure that all job advertisements state that we are an equal opportunities employer and include our commitment to equality and equal opportunities in all job descriptions and person specifications; Have a robust grievance and disciplinary procedure which includes adequate allowance for reporting equality related complaints; Promoting an environment free from discrimination, bullying and harassment, and tackling behaviour which breaches this whilst recognising and valuing the differences and individual contribution that people make; providing support and encouragement to staff to develop their careers and increase their contribution to the organisation through the enhancement of their skills and abilities; Building in legislative requirements including the Equality Act 2010 and best practice to all our service delivery and employee policies and procedures, and supporting these with appropriate training and guidance. Issue: Master Copy ISO 9001:2008 Page 14 of 16

15 Every person working for Insight Marine Projects has a personal responsibility for implementing and promoting these principles in their day-to-day dealings with customers and with each other. Inappropriate behaviour is not acceptable. We measure and report on the effectiveness of our service delivery and employee policies and processes in relation to these principles, by building performance monitoring and management information requirements into policy and product development. This information will be used to inform future policy and to enhance business processes. Technical Director Administration Director Issue: Master Copy ISO 9001:2008 Page 15 of 16

16 A6 DRUG & ALCOHOL POLICY STATEMENT (POL-05) is commited to providing a safe and healthy working environment. It recognises that this can be put at risk by those who misuse alcohol or drugs to such an extent that it may affect their health, performance, conduct and relationships at work. The policy, which applies to all employees, aims to: Promote the health and well-being of employees and to minimise problems at work arising from the effects of alcohol or drugs. Identify employees with possible problems relating to the effects of alcohol or drugs at an early stage. Offer employees known to have alcohol or drug-related problems affecting their work referral to an appropriate source for diagnosis and treatment if necessary. This policy applies to all employees of. For the purpose of this policy an employee shall be considered at work whenever they are: On any Company or client property, including parking areas, onshore or offshore. On Company time even if off Company premises (e.g. travelling to and from work, entertaining clients or working from home). Technical Director Administration Director Issue: Master Copy ISO 9001:2008 Page 16 of 16