POS Terminal Error Codes

Transcription

1 POS SCREEN AND/OR RECEIPT ERROR MESSAGE REASON RESOLUTION POS ERROR CODE # Amount Exceeds Auth transaction, the dollar amount entered is larger then the dollar amount from the original voice XEROX EBT Retailer Help with the error code. A The terminal s status in the system no longer matches the status at the local terminal. Call XEROX EBT Retailer Help with the error code. E5 transaction, the cardholder number entered does not match the cardholder number from the original voice XEROX EBT Retailer Help with the error code. A4 transaction, the FNS number entered does not match the FNS number from the original voice XEROX EBT Retailer Help with the error code. A5 The system is unable to process this transaction because the retailer s endorsement type is not set up to accept restaurant access Food Stamp transactions. Call the XEROX EBT Retailer Help 03 Card Not Found An incorrect card number was entered. This transaction did not complete processing and was 56 Format Error- --or 30 Format Err NNN- Unreachable The POS terminal or Server terminal was unable to establish a connection to the host system through the current network. Call the XEROX EBT Retailer Help with the error code. XEROX CB

2 Insufficient Funds The amount of this transaction exceeds the dollar balance in the customer's account. Re-enter the transaction for an amount that is equal to or less then the dollar amount that is shown on the customer receipt. 51 Amount An incorrect dollar amount was entered. The transaction did not complete processing and has been The terminal will not accept dollar amounts exceeding or more then five digits as the dollar amount. Re-enter the transaction with the correct dollar amount. 13 Authorization transaction, the Voucher Authorization number entered does not match the Voucher Authorization number from the original voice authorization XEROX EBT Retailer Help with the error code. A2 Card Number Re-enter the If the problem persists, give the customer the receipt with error code and 14 Card Type The card used for this transaction is not a valid EBT card. Inform the customer that their card will not process a transaction through the EBT system. 31 FNS Status transactions using the current USDA FNS Food Stamp license number. Call 03 PIN- The customer entered an invalid PIN number. Instruct the customer to re-enter their PIN number. Inform the customer that they are allowed only four attempts at entering their PIN. After the fourth attempt their account will be inaccessible until the next day. 55 Terminal ID/Pwd The activation process for this terminal has not been completed. Call XEROX EBT Retailer Help with the error code. E0 Transaction this Call 06 Transaction Type this Call 12 User ID/Pwd A User (clerk or supervisor) has attempted to log-on to this terminal using an invalid user ID or password. Confirm that the User ID and password is valid and has been set up on the terminal by the supervisor. If the User ID has not been set up, follow the Add Clerk procedure to add a new User ID and password on the terminal. Re-attempt to Log On the terminal. E1 Voucher ID transaction, the Voucher ID number entered does not match the Voucher ID number from the original voice XEROX EBT Retailer Help with the error code. A1 XEROX

3 Key Sync Error- Re-enter the If the same Error Code is displayed, perform a Log Off and Log On procedure on the terminal and then re-enter the If the problem persists, call the XEROX EBT Retailer Help. 76 Lost Comm With - or Lost Conn With C1 No Answer From Dial The terminal dialed the host phone number, but there was no answer from the host when it dialed. Call the XEROX EBT Retailer Help with the error code. CB No Dial Tone The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal.. Check and secure all telephone line connections to the terminal and wall jack. Also, make sure the telephone line is not currently in use when attempting the If the terminal is shared with a telephone, hang up the voice call before attempting the transaction again. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and phone line. If there is a dial tone, re-enter the If the problem persists, call the XEROX EBT Retailer Help. CC No ENQ From A communications error has C2 No Modem Response The terminal has detected that the modem is failing to respond to commands from the terminal. C8 No Network Available The LAN cable is not connected to the POS terminal or a local LAN is not detected by the POS terminal. Check and secure all connections between the POS terminal, Server terminal, router, and any hubs that may be connected to the LAN network. Re-enter the If the problem persists, call the XEROX EBT Retailer Help. C9 No Phone Line Available The terminal has not detected a phone line connection or dial tone from a telephone line which needs to be connected to the terminal.. Check and secure all telephone line connections to the terminal and wall jack. You should also check the telephone line by connecting a working telephone to the same wall jack and listening for a dial tone. If there is no dial tone, call your telephone company to have them check the wall jack and the phone line. If there is a dial tone, re-enter the If the problem persists, call the XEROX EBT Retailer Help. XEROX C9

4 No Response From C3 Operator Aborted The terminal operator/clerk the transaction before it was transmitted. Re-enter the transaction if desired. F2 Out Of Memory The terminal's memory has been depleted due to the accumulation of stored Retailer Copies of transactions. Follow the "Print and Reset Receipt Copies" procedure found in this Manual to clear the terminal's memory. F7 Packet RX Error - or - Packet Recv Error C5 Packet TX Error - or - Packet Send Error C4 Phone Line In Use The terminal has detected that there is another communication device (telephone, fax machine) currently being used on the same phone line as the terminal. Re-enter the transaction after the other communication devise has completed its call or has been turned off. CD PIN Not Selected A PIN number has not been assigned to this customer's EBT card. Give the customer the error receipt and instruct the customer to call the Customer Service number located on the back of their EBT card to select a PIN number. S5 PIN Tries Exceeded The customer has entered their PIN number incorrectly four times Their account is now inaccessible until the next day. The PIN is re-set a 12:01 AM on the day following the last invalid PIN prompt. Give the customer the error receipt. If the cardholder does not remember their PIN, he/she should all the Customer Service number on the back of their EBT card. 75 Re-Enter Transaction Re-enter the 19 Return Exceeds Limit The dollar amount entered on this Return transaction exceeds a return limit established for the customer's benefit 61 System Error- due to a System error. 96 XEROX

5 Terminal Not Logged On A clerk or supervisor user ID has not been logged into this terminal, or the terminal is out of synch with the Log On state on the system. If the terminal screen reads Swipe Card To Begin, complete the Log Off procedure. Re-attempt the Log On procedure using a valid clerk or supervisor ID and password. If the terminal screen reads Terminal Logged Out, Re-attempt the Log On procedure using a valid clerk or supervisor ID E3 Unexpected EOT C6 Voucher Already Cleared transaction, the system determined that the voucher authorization number entered has already been cleared and processed. This voucher has already been cleared and processed. A6 Voucher Expired An attempt was made to complete a Voucher Clear transaction on an expired manual voucher. All manual vouchers must be cleared through the POS equipment within 10 days of phone 80 XEROX