Introducing MBC Global s Retailer in a Box. Solutions for Utilities

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1 Introducing MBC Global s Retailer in a Box Solutions for Utilities

2 MBC introduces its Retailer in a Box solutions... MBC s simple Per Per Annum (PCPA) formula guarantees to lock in your Cost-to-Serve savings long term. The PCPA reduces as time and scale increases, returning more to your bottom line and increasing your Profit per. Yet MBC delivers at a price typically 20% - 50% below the average Australian Retailer Cost-to-Serve, returning more to your bottom line. MBC Global s Tier One Proven Premium Retailer in a Box Service Our Onshore Quote-to-Collections Service is our flagship Tier One-ready product which provides all the systems and services a retailer needs to deliver a complete end-to-end utility sales, billing and customer service experience from within Australia. Direct Service Billing Telephone and E-Contact Centres, onshore in Australia Account Mgmt E-Services Our Premium Retailer in a Box Solution has: Continuously delivered a Tier One service since 2006 Managed growth at a sustained level of new customers per day A choice of CIS system Services and contact centres provided from Brisbane and Melbourne All customer processes and outcomes managed to agreed KPIs with Service Level Agreements MBC Global. care and billing. fixed

3 Introducing ESP The Electronic Retailer in a Box The future of energy retailing in Australia ESP (Electronic Service Provider) gives you everything needed to deliver utility sales, billing and customer service 100% online at a fraction of the cost of traditional service models, backed by MBC s Tier-One premium service provider pedigree. ESP enables today s embattled utility retailer to drive down cost whilst responding to tech-savvy customers who demand an entirely online customer experience and no call centre queues. ESP can offer a further 25% cost reduction over traditional service models whilst keeping all data and service safely on shore in Australia.With ESP savings are achieved by doing all business online, not by cutting corners. MBC s simple Per Per Annum (PCPA) fees guarantee to lock in your Cost-to-Serve savings long term. PCPA reduces as scale increases, returning more to your bottom line and increasing your Profit per e- Service e-billing E-Services Contact Centre, onshore in Australia Online Self Service Social Media e- Service e-billing E-Services Contact Centre, onshore in Australia Online Self Service Social Media With ESP you can: Build an online Challenger Brand Better manage switching engines Deliver segmented online-only customer products Increase Profitability per Cut Cost to Acquire Cut Cost to Serve Keep all service, systems and data onshore Respond to today s e-generation of consumers Upgrade easily to Premium Service MBC Global. care and billing. fixed

4 Market Solutions With scale comes challenge. MBC has been there, done that. Yet the political, regulatory and customer environment continues to add demands. Utilities are under pressure like never before. You need a team of trusted, experienced professionals on your side to help you through the challenge of change. MBC s team of expert consultants provides unrivalled clarity of thinking and solutions that really work. Recent projects include: Assessing opportunity across geographies and building capability for new entrants Building future retailer conceptual models for established businesses Identifying and eliminating Cost-to-Serve challenges at established retailers Introducing retention strategies which improved customer stickiness by 30% Implementing multi-utility capability for embedded network operators and remote area network operators Bringing rapidly-escalating credit challenges under easy control Designing new retail products to help clients stay ahead of the pack including smooth-pay, FIT + SPLIT and cash-back products and so much more... Whether starting-up, scaling-up, realigning for the future, establishing an online challenger brand or seeking maximum efficiency from your current investments you can depend on MBC s Market Solutions team to bring deep expertise and add maximum value on any engagement. Our simple Price Per Per Annum (PCPA) formula delivers transparency of cost and enables you to lock in Cost-to-Serve savings long term. The PCPA reduces as time and scale increases thus returning more to your bottom line and increasing your Profit per each year. MBC achieved an 80% per annum reduction in like-for-like costs for one client who switched service-provider. Why not benchmark us against your own Cost-to-Serve and see how you much can save? You don t have to go far to reduce Cost-to-Serve. Stay onshore and keep customers happy with real Australian service. MBC Global is the only Australian-owned Business Process Outsourcer (BPO) providing tried and tested utility customer billing and service solutions in Australia. We have been delivering end-to-end quote to collection services for Australian Power and Gas retailers since MBC is the only locally-based operator with experience of delivering large-scale customer service operations for Australian Tier One power retailers year-in, year-out. Our clients include two ASX Top 20 Companies. MBC guarantees to drive down your Cost-to- Serve whist providing the very best customer service on the best available technology. MBC Global. care and billing. fixed

5 Talk to us today for more information Brookes St, Bowen Hills, QLD, 4006, Australia MBC Global Pty Ltd