Objective Actions Responsibility Timescale Resources/Funding Progress

Transcription

1 BARTON FAMILY PRACTICE PPG Action Plan 2015/2016 Objective Actions Responsibility Timescale Resources/Funding Progress 1. Make patients and staff aware of FRIENDS AND FAMILY TEST (FFT) data collection Staff trained in understanding the need to encourage patients to use the FFT cards or complete the online FFT on our practice website: Patients to complete the cards supplied or complete the on-line FFT. The Practice to act on comments received PPG to review the FFT throughout the year to add in further questions if they feel it necessary to do so. Gail Pyatt PM All Clinical & Non Clinical Staff + Patients and Stakeholders End of each month the completed FFT cards are counted and comments collated and recorded on Calculating Quality Reporting Service (CQRS) and the Practice Website + Noticeboards Surgery management & admin time Group members Monthly results loaded on website and CQRS and reported on notice board 2. Advertise the on-line booking of appointments /cancelling appointments and ordering repeat prescriptions service + viewing of medical Update posters and leaflets include in Newsletters actively promote the availability of this Train staff on coercion, proxy access, rules on under 16s access, Valid id criteria for patients wishing to view on-line medical records access Communicate clearly to patients Gail Pyatt PM All Staff teams On-going actively promoting this within the practice and through the PPG & VPG and local groups NEW COMPUTER SOFTWARE NOW USING EMIS WEB ON-LINE APPTS repeat medication ordering is now live Surgery management & admin time PPG meeting NEW updated promotional material to be available from 1 st April 2015 ** Access to medical records paperwork is being finalised to include rules for 1

2 records NOW LIVE WITH EMIS WEB and by 31 st March 2015 viewing medical records (starting with allergies and repeat medication) will be available. under 16s 3. Continue to focus on improving communication between surgery & patients Keep notice boards in Reception up-to date Post information on website Keep producing the practice Barton Health Matters Newsletters & consider more proactive distribution/local GROUPS and local chemists etc Ensure practice leaflets are up to date Particular issues; o Any changes to appt system o Full services available to patients o Use of 111 service (or other new services) o Any changes within the practice systems o Any changes to telephone services o Reducing medicines wastage o Reducing DNAs Gail Pyatt PM All staff team Ongoing HEALTH AWARENESS EVENT Proposed date FOR SATURDAY 27th JUNE 2015 TO HELP IMPROVE ALL COMMUNICATION AND ALERT PATIENTS OF MAY AVENUES TO HELP WITH THEIR CARE 2 Surgery management & admin time Jayex message display Staff time PPG members In progress on-going **ALWAYS BEING AWARE clear COMMUNICATION IS KEY AND QUALITY COMMUNICATION IS PARAMOUNT*** Promoting CHOOSE WELL TO help support appropriate use of services and reduce unnecessary attendance at A& E Departments*** PPG group to produce

3 o Promoting CHOOSE WELL TO help support appropriate use of services and reduce unnecessary attendance at A& E Departments*** NEWLETTER BARTON HEALTH MATTERS throughout the year. 4. Continue to improve/review appointments system Communicate changes to patients Review & evaluate regularly with staff & patients Inform patients that double appointments can be requested for complex issues ALL PARTNERS GAIL PYATT & KAREN GOOD All staff Review Ongoing to address demand and supply. Monitoring dates end of each month* Review methods to be decided, Partners Meetings and with staff & PPG Partner and Staff meetings for input and feedback sessions PPG time Surgery management & admin time Review Monthly to enable adjustments if needed. 5. Investigate areas highlighted in FFT Comments review all patients comments/ideas for other services and concerns raised Proactively advertising services already available Look at other service suggestions put forward by patients from FFT Karen Good All the team Review of all feedback comments monthly & feedback to patients on outcomes and implementation of any new processes or services Meetings, input, feedback VPG input Jayex Review and communication any implemented changes to staff patients and the PPG group. 6. Arrange a HEALTH * Organise HEALTH AWARENESS EVENT with help of PPG Members PPG/PM Partners and DATE Proposed: 3 Organise with PPG members book By 15th April

4 AWARENESS EVENT following on from the success of last two years events. Partners/Staff and Stakeholders MEETING DATES AGREED FOR Meetings The following dates were agreed for meetings during the coming year: March 5 th 1.00 pm June 4 th 6.00 pm September 3 rd 6.00 pm December 3 rd 1.00 pm MARCH 2016 TBC Staff SATURDAY 27th JUNE 2015 *timings to be confirmed event stall holders etc Organise staffing with practice team and Partners Meetings, input, feedback VPG input Stakeholders 2015 start to book event participant/promo ters and have staffing plan in place. READY FOR PPG involvement meeting at 1:30 PM 15 th April Arrange at least TWO surgery INVITE event evenings as discussed with PPG Members and the Partners Organise TWO event INVITATION evenings with guest SPEAKERS ideas suggested: Dementia awareness Event Asthma Event Dietician event Mental Health wellbeing event Arthritis Young Persons health event Surgery staff PPG members JUNE 2015 SEPTEMBER 2015 NOVEMBER 2015 JAN/FEB 2016 Organise with PPG members Organise contributors Seek agreement from Partners on agreed subject and patient invite lists. VPG input Stakeholders Dates & subjects to be agreed at meeting 15 th April :30PM 8. Ensure patients are aware of 111 service Communicate changes to patients in surgery, newsletter & on website and notice board local Gail Pyatt PM Ongoing Surgery management & admin time ACTIVELY PROMOTING USE OF THIS 4

5 pharmacies Ensure clear message on phone when surgery closed SERVICE 111 & appropriate use of all services. Choose Well 9. Reduce time lost through Pt DNAs DID NOT ATTEND APPOINTMENTS Review surgery policy Use New Posters to THANK PATIENTS for informing us Communicate issue to patients Write out to patients who do DNA appointments Look at using IT to send out reminders i.e. text reminders to patients SHARE DNA FIGURES WITH ESPEG GROUP VIA Chairman Mr A Watkins Karen Good PPG members Review of DNAs and sharing of data to local group Still publish figures in the PPG Newsletter too. PPG time Surgery management & admin time Patients To actively supply this data on a monthly basis REPORT AT PPG MEETINGS + display figures within the surgery Jayex DNA figures will be given in format that can breakdown appointment types and we can then target any higher problem areas 10. Recruit further members to our Virtual Patient Group Group CURRENT MEMBERS NOW 303 Further promotion and collection of addresses for patients to join the group and keep as many patients as possible informed of the surgery activities and to actively put forward their views and suggestions Karen Good All Staff Help from PPG members Ongoing icalpractice.co.uk/ PM/APM time forms at reception to join or patients encouraged to join on line see link opposite **PM currently working with student contacts Currently On going ALSO through promotion of Barton Health Matters of PPG Newsletter** 5

6 at John Taylor High School to recruit younger patient group members** I feel that has been a very challenging year in Primary Care a lot of changes have occurred and Barton Family Practice GPs and staff have met these changes head-on, prioritising and always making sure our patients care and outcomes are at the heart of all the services we deliver. Thank you to all our hardworking staff!!! The PPG has been very supportive to the practice in helping to address many of the changes and are actively working with the practice to help support new initiatives and further NHS changes in the year ahead. I would personally like to thank ALL the PPG Members for their help and support and look forward to working with you all again this coming year, as I strongly feel that together we can make a difference in helping to maintain the level of care and service we offer to all our patients. Thank You!! Gail Gail Pyatt Practice Manager March