ING Group Inaugural AT1 Roadshow. April

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From this document you will learn the answers to the following questions:

  • In what month and day did the ING Bank capital structure become strong?

  • How many points did the IFRS - EU standard give for the value of the assets?

  • Were NPLs well maintained during the recent financial crisis?

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1 ING Group Inaugural AT1 Roadshow April

2 Executive summary ING Group ING Group restructuring and re-positioning as a Bank is virtually complete FY14 phased-in CET1 ratio of 13.5% ING Bank ING Bank is the leading Retail and Commercial Bank in the Benelux We have organically built leading direct banks in Germany, Austria, Spain, Italy, France and Australia. and strong positions in growth countries in Europe and Asia, supported by a Commercial Bank active in 40 countries The Bank is highly profitable with a healthy underlying full year 2014 ROE of 9.9% (non-gaap)* NPLs remained well contained during the recent financial crisis Ample liquidity with a full year 2014 buffer of EUR 183 billion liquid assets on a EUR 829 billion balance sheet AT1 transaction summary Issuer: ING Groep N.V. Structure: CRD IV / CRR compliant Additional Tier 1 securities Currency: USD (SEC registered) Rationale: general corporate purposes and to further strengthen the regulatory capital base Tranche: perpnc[ ] and perpnc[ ] Loss absorption: variable equity conversion 7.0% phased-in CET1 ratio trigger at ING Groep N.V. on a consolidated basis Subject to Dutch Bail-In power Expected ratings of AT1 securities Ba2 by Moody s and BB by Fitch Buffer to conversion trigger is EUR 21 billion as of 31 December 2014** EUR 36 billion distributable items as of 31 December 2014 Except as otherwise indicated, all figures included in this document are presented on the basis of International Financial Reporting Standards ( IFRS ) as adopted by the European Union ( IFRS-EU ). For more information on how IFRS-EU differs from IFRS as issued by the International Accounting Standards Board ( IFRS-IASB ), see p. F-15 of our Annual Report on Form 20-F for the year ended 31 December 2014 ( F ) * FY 2014 ROE on an IFRS-EU basis was 7.5% ** Buffer to conversion trigger compared to the FY14 phased-in CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q15 (details on page 20). For a reconciliation of adjusted FY14 CET1 ratios to FY14 CET1 ratios see page 4 1

3 2 ING Group

4 ING Group monetisation of NN Group still to be completed ING Group plans to divest remaining Insurance stake before year-end 2016 Full divestment NN Group deadline - End 2016 NN Group 45% 55% Voya Financial 100% Insurance Asia 100% Sold To be sold Dutch State fully repaid in 2014 (in EUR bln) Restructuring virtually completed Dutch State has been completely repaid Bank divestments completed in 2013 Resolved sales of Asian Insurance activities in 2013 and US Insurance activities in 2015 NN Group to be de-consolidated in 2015 and completely divested before year-end 2016 Behavioural constraints lifted at the earlier of NN Group deconsolidation or the end of 4Q Premiums and coupons Going forward, ING Group will consist of Banking operations only Nominal Received Paid 3

5 ING Group phased-in CET1 in excess of ING Bank Phased-in Common equity Tier 1 capital* (in EUR bln) Strong adjusted Group capital ratios 13.5% 13.9% 13.0% 11.2% Sales of Voya and NN Group shares in 1Q15 added EUR 1.3 billion of phased-in Common equity Tier Group CET1 FY14 Change due to sale of Voya and NN Group shares in 1Q15 FY14 phased-in CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q Financial Institutions deductions** -5.0 Group shareholders' equity*** FY14 phased-in CET1 ratio adjusted for full divestment of NN Group shares 33.3 Bank CET1 FY14 FY14 phased-in CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q15 increased to 13.9% ING Group s FY14 phased-in CET1 ratio adjusted for full divestment of NN Group shares would be 13.0% The excess capital of FY14 phased-in CET1 ratio adjusted for full divestment of NN Group shares over Bank CET1 capital FY14 is ~ EUR 5.5 billion*** All capital ratios are non-gaap metrics, except for unadjusted phased-in CET1 capital and CET1 ratio * For a presentation of fully-loaded CET1 capital and risk-weighted assets compared to phased-in CET1 capital and risk-weighted assets, see p. F-223 of the F ** Reversal of deduction from CET1 capital of investment in remaining shares of NN Group as non-consolidated financial institutions *** Adjustments to reflect full divestment of NN Group stake. NN Group full divestment impact is calculated based on figures disclosed for 4Q14 with the share price of EUR Over time, with the realisation of the complete divestment of our Insurance operations, ING Group and ING Bank s capital base and ratios are expected to converge 4

6 ING Group fully-loaded CET1 to increase from year-end 2014 Fully-loaded Common equity Tier 1 capital (non-gaap*, in EUR bln) Strong adjusted Group capital ratios 10.5% 11.5% 13.2% 11.4% Sales of Voya and NN Group shares in 1Q15 added EUR 3.0 billion of fullyloaded common equity Tier Group CET1 FY14 Change due to sale of Voya and NN Group shares in 1Q15 FY14 fully-loaded CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q Financial Institutions deductions** -5.0 Group shareholders' equity*** 39.2 FY14 fully-loaded CET1 ratio adjusted for full divestment of NN Group shares 33.7 Bank CET1 FY14 FY14 fully-loaded CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q15 increased to 11.5% ING Group s FY14 fully-loaded CET1 ratio adjusted for full divestment of NN Group shares would be 13.2% The excess capital of FY14 fully-loaded CET1 ratio adjusted for full divestment of NN Group shares over Bank CET1 capital FY14 is ~ EUR 5.5 billion*** All capital ratios are non-gaap metrics, except for unadjusted phased-in CET1 capital and CET1 ratio * For a presentation of fully-loaded CET1 capital and risk-weighted assets compared to phased-in CET1 capital and risk-weighted assets, see p. F-223 of the F ** Reversal of deduction from CET1 capital of investment in remaining shares of NN Group as non-consolidated financial institutions *** Adjustments to reflect full divestment of NN Group stake. NN Group full divestment impact is calculated based on figures disclosed for 4Q14 with the share price of EUR Over time, with the realisation of the complete divestment of our Insurance operations, ING Group and ING Bank s capital base and ratios are expected to converge 5

7 ING Group consists primarily of Banking assets Parent company balance sheet ING Group (in EUR bln, as at 31 December 2014) Assets Liabilities - ING Bank 38.1 Equity NN Group (68%) 13.5 Anchor investors Other 0.1 Grandfathered Tier 1 instruments 6.6 Other subordinated loans 0.8 Investments in Group companies 51.7 Subordinated loans Debenture loans Receivables from Group companies Amounts owed to Group companies Other receivables, prepayments, accruals Other amounts owed and accrued liabilities Available-for-sale equity investments Voya Derivatives from Group companies 0.1 Other assets 13.8 Other liabilities 7.0 Total assets 65.5 Total liabilities and equity 65.5 Following the monetisation of Insurance activities, cash buffers are expected to increase On-lent receivables from Group companies expected to be repaid 6

8 7 ING Bank

9 ING Bank has a growing and well diversified income base Underlying income excluding Credit Value Adjustments/Debt Value Adjustments* (non-gaap, in EUR bln) Geographic income distribution ** Other income (excl. CVA/DVA), investment income and Corporate line interest results*** 11% Netherlands Commission income 22% 35% Belgium Germany Interest result Commercial Banking Rest of Europe Interest result Retail Banking 11% 21% Outside Europe ING Bank has steadily increased income Net Interest Margin (in bps) Supported by strong NIM development Income is well diversified in terms of geography and business * CVA/DVA was EUR -0.6 bln in 2012; EUR 0.1 bln in 2013; EUR -0.3 bln in 2014 ** Excluding region Other (e.g. Corporate Line, RED and REIM) *** Other income (excl. CVA/DVA), investment income and Corporate line interest results is a non-gaap measure and is adjusted from the equivalent IFRS-EU measure, for more information refer to p.1, paragraph 6 from the F

10 ING is disciplined on cost control Expenses have been relatively flat (non-gaap, in EUR bln) Expenses adjusted for redundancy provisions and we will continue to remain disciplined on costs In 2014, we have taken additional steps in digital banking, which include IT investments primarily in 2015/16 (smaller investments in 2017), but this is expected to result in further efficiency gains thereafter In addition, we will continue to selectively invest in our businesses for future growth Costs have remained flat despite higher regulatory costs, higher pension costs, inflation and net investments in future growth Cost savings (in EUR mln) Retail Banking NL ING Bank Belgium Commercial Banking Announced Target cost savings by 2017 Target cost savings by 2018 Cost savings achieved Total Bank 662 1,175 1,255 9

11 ING Bank has a low risk profile ING Bank additions to loan loss provisions (in bps of average RWA* / in EUR bln) Lending portfolio December 2014 Credit outstandings** December % 15% 12% Netherlands 39% 17% Belgium Germany Rest of Europe Outside Europe 11% 3% 17% 9% 11% 49% Residential mortgages Business lending Benelux Other retail lending Industry lending General lending & transaction services Other ING Bank has a well diversified and collateralised loan book with a strong focus on own originated mortgages 69% of the portfolio is retail based Commercial Bank showed solid results throughout the cycle * Orange line being bps of average RWA ** Includes off-balance sheet positions 10

12 ING has generated significant amounts of capital Strong increase in ING Bank CT1/CET1 capital ratios 7.8% Basel II 9.6% 10.0% Basel III fully-loaded (non-gaap)* 11.4% ING Bank reported only one small loss since 2006 Capital generation driven by bank profitability, revaluation reserves and capital release through book gains on divestments Limited impact Comprehensive Assessment on phased-in CET1 (FY13, in %) 10.4% 11.4% 0.3% 1.4% 8.7% 8.4% ING comfortably passed the Comprehensive Assessment ( CA ) Total impact CET1 ratio of -172 bps -29 bps AQR -143 bps Stress test Comprehensive Assessment (CA) starting point Asset Quality Review (AQR) Stress Test After CA Peer group Peer group - after CA Source: European Banking Authority comprehensive assessment 2014 * Basel III phased-in CET1 ratio as of 31 December 2014 was 11.2%. For a presentation of fully-loaded CET1 ratio compared to phased-in CET1 ratio, see p. F- 223 of the F This compares favourably to -300 bps on average for all participating banks in the EBA CA (the peer group) 11

13 ING Bank capital structure is strong Total liabilities (31 December 2014, in %) Common equity Tier 1 ratio (fully-loaded) 31 December 2014 (non-gaap) 11.4% 3.0% >10% 2.5% 4.5% 31/12/2014 Minimum CET1 requirement Capital conservation buffer Systemic risk buffer CET1 ambition + buffers Leverage in line with ~4% target (non-gaap, EUR bln)* % 4.0% Additional Tier 1 Fully-loaded CET1 Leverage ambition Customer deposits Banks Professional funding FV liabilities Equity Other liabilities * The leverage exposure of 4.1% at the end of 2014 is calculated using the published IFRS-EU balance sheet, in which notional cash pooling activities are netted, plus offbalance-sheet commitments In January 2015, the EC formally adopted the Delegated Act for the leverage ratio. The adjusted leverage ratio of ING Bank, taking into account the combined impact of grossing up the notional cash pool activities and the alignment with the Delegated Act, is 3.6%. The leverage ratio is a CRD IV measure that will become effective in 2018 and is not yet implemented in Dutch law and regulations; accordingly, it is a non-gaap measure 12

14 ING has flexibility to comply with expected TLAC requirements* Possible TLAC requirements (year-end 2014, fully loaded, in %) The Financial Stability Board s TLAC proposals CET1 Management Buffer CET1 SRB 3.0% CET1 Capital Conservation Buffer 2.5% TLAC eligible instruments 8% Minimum total requirement 21.5% Minimum Total Loss Absorbing Capacity 16% Additional TLAC 5%** T2 3.2% AT 1 1.9%* TLAC proposals not yet final. Finalisation expected in November 2015 Assuming TLAC requirements at 21.5% (including buffers), ING is well placed to meet requirements T2 ~2.0% AT1 ~1.5% CET1 Pillar 1 4.5% Assumed TLAC Requirements ING Bank CET % TLAC versus funding needs ING Bank has EUR 66 billion of longterm professional funding maturing until the end of 2019 Given the amount of long-term debt maturing, ING has ample flexibility to comply with expected TLAC requirements including the allowance of 2.5% for senior debt * Grandfathered loans will be replaced by CRD IV compliant hybrids in the coming years. TLAC proposals are still subject to change. ** Senior debt as a percentage of RWAs of 2.5% may be allowable for bail-in purposes 13

15 Ambition 2017 ING Bank Fully-loaded CET1 (CRD IV)* 10.0% 11.4% >10% Leverage** 3.9% 4.1% ~4% Ambition 2017 Guidance We will aim to maintain a comfortable buffer above the minimum 10% to absorb regulatory changes and potential volatility C/I*** 56.2% 55.1% 50-53% Aim to reach 50-53% cost/income ratio in Over time, improve further towards the lower-end of the range RoE**** (IFRS-EU equity) 9.0% 9.9% 10-13% Group dividend pay-out 40% of 4Q Group net profit 40% of annual Group net profit Target dividend pay-out 40% of ING Group s annual net profit Interim and final dividend; final may be increased with additional capital return * 2013 is pro-forma for CRD IV (non-gaap) ** Non-GAAP. The leverage exposure of 4.1% at the end of 2014 is calculated using the published IFRS-EU balance sheet, in which notional cash pooling activities are netted, plus off-balance-sheet commitments. In January 2015, the EC formally adopted the Delegated Act for the leverage ratio. The pro-forma leverage ratio of ING Bank, taking into account the combined impact of grossing up the notional cash pool activities and the alignment with the Delegated Act, is 3.6%. *** Non-GAAP. On an underlying basis, excluding CVA/DVA and redundancy costs **** Non-GAAP. On an underlying basis 14

16 15 Additional Tier 1 Issue

17 Summary terms ING AT1 issue Issuer ING Groep N.V. ( Issuer ) Issuer rating A3 by Moody s/a by Fitch/A- by S&P Instrument US$[ ]m Perpetual Additional Tier 1 Contingent Convertible Capital Securities ( Capital Securities ) Tranche US$ perpetual NC[ ] and US$ perpetual NC[ ] Loss Absorption mechanism Full equity conversion upon occurrence of a Trigger Event, with a floor at US$9 Expected securities ratings Ba2 by Moody s and BB by Fitch Ranking Unsecured and subordinated Currency US$ Denomination/offering Denominations of US$200,000 and integral multiples of US$1,000 in excess thereof up to and including US$399,000 Coupon [ ]% and [ ]%, semi-annually payable in arrear, reset at applicable First Call Date and every fifth anniversary thereafter Coupon cancellation At the Issuer s discretion. Mandatory cancellation upon insufficient Distributable Items or if payment exceeds Maximum Distributable Amount Issuer call On or after the applicable First Call Date and on any five-year anniversary thereof Early Redemption Events Regulatory Event and Tax Event Trigger Event for Principal Loss Absorption Phased-in CET1 Ratio of ING Groep N.V. has fallen below 7.0 per cent on a consolidated basis Equity conversion Equity conversion upon occurrence of a Trigger Event Listing & Governing Law Bail-in Power Acknowledgment Risk Factors Application has been made to list the Capital Securities on the Global Exchange Market of the Irish Stock Exchange and the Capital Securities will be governed by, and construed in accordance with the laws of New York, except for subordination provisions and waiver of set-off provisions which shall be governed by the laws of The Netherlands Investors acknowledge and agree to be bound by the exercise of the Dutch bail-in power by the relevant resolution authority in respect of the Capital Securities Investors should read the risk factors in the preliminary prospectus supplement dated on or about April 6, 2015 relating to the Capital Securities and in the F 16

18 ING Group capital position ahead of regulatory requirements ING Group s FY14 CET1 ratios net of deductions adjusted for Insurance sales of Voya and NN Group shares in 1Q15 (non-gaap) ING Group capital requirements 13.5% 16.6% 16.6% ING Group s current FY14 phased-in CET1 ratio of 13.9%, adjusted for the sale of Voya and NN Group shares in 1Q15, is well in excess of 10.5% which we understand is expected to be the regulatory guidance level for the Group Current regulatory CET1 guidance level 2.0% 1.5% 3.0% 2.7% 3.1% 2.0% 10.5% The FY14 fully-loaded CET1 ratio adjusted for full divestment of our remaining NN Group shares would be 13.2% We have not considered any other potential regulatory buffers until further clarification from regulators 2.5% 13.9% 11.5% 4.5% Future general regulatory FY14 phased-in CET1 ratio requirements plus AT1 and adjusted for the sale of T2 Voya and NN Group shares in 1Q15 FY14 fully-loaded CET1 ratio adjusted for the sale of Voya and NN Group shares in 1Q15 17 CET1 Capital Conservation Buffer (CCB) Systemic Buffer Requirement (SIB) Additional Tier 1 Tier 2 Systemic Buffer Requirement and Capital Conservation Buffer need to be met by CET1

19 Distributable items amply cover coupon payments ING Group - distributable items AT1 distributions may only be paid out of distributable items ING Group currently has EUR 36.2 billion of distributable items As a multiple of FY14 coupon payments on Tier 1 capital, ING Group s distributable items are 80x No coupons on Tier 1 instruments were missed ING Group available distributable items (CRR/CRD IV) ING Group (in EUR bln) Share premium Other reserves Share of associate reserve Non-distributable Total Interest expenses on own fund instruments Distributable items During the financial crisis, ING stopped paying dividends on common shares in 2009 Coupon payments on Tier 1 instruments continued throughout the crisis Distributions to shareholders in general will be subject to 15% Dutch dividend withholding tax 18

20 Ample buffer to Maximum Distributable Amount (MDA) CET1 buffer requirements (in %) Headroom above MDA restriction levels EUR 28.2 bln** 9.4% Current level ING Group s FY14 phased-in CET1 ratio adjusted for Insurances sales of Voya and NN group shares in 1Q15 of 13.9% EUR 11.7 bln* 3.9% MDA restrictions will apply if ING Group breaches the Combined Buffer Requirements (CBR) CBR is phased-in from 2016 and to be completed by 2019 The current expected buffer to the 2019 MDA restriction level is EUR 12 billion* 0.8% 0.6% 1.5% 1.3% 2.3% 1.9% 3.0% 2.5% The Group CET1 ratio is not expected to fall below the level for ING Bank post Insurance divestments Therefore a strong buffer to MDA will remain in place as the Bank is managed to a CET1 > 10% plus a comfortable buffer to absorb regulatory changes and potential volatility 4.5% 4.5% 4.5% 4.5% 4.5% CET1 CET1 - Capital Conservation Buffer CET1 - Systemic Buffer Requirement * The buffer to MDA in 2019 is calculated by subtracting 2019 combined CET1 requirements of 10% from the phased-in CET1 ratio adjusted for Insurances sales of Voya and NN group shares in 1Q15 of 13.9%, multiplied by phased-in RWA adjusted for Insurances sales of Voya and NN group shares in 1Q15 of EUR bln. If the regulator were to require certain pillar 2 requirements to be added to the CBR for MDA purposes, the buffer to MDA could be smaller ** The buffer to MDA in 2015 is calculated by subtracting 2015 CET1 requirements of 4.5% from the phased-in CET1 ratio adjusted for Insurances sales of Voya and NN group shares in 1Q15 of 13.9%, multiplied by phased-in RWA adjusted for Insurances sales of Voya and NN group shares in 1Q15 of EUR bln 19

21 ING Group s current buffer to conversion trigger is ~ EUR 21 billion FY14 CET1 ratios including adjustments (non-gaap, in EUR bln) 13.9% 13.0% 11.5% Trigger (7%) FY14 phased-in CET1 ratio adjusted for Insurances sales of Voya and NN Group shares in 1Q15 FY14 phased-in CET1 ratio adjusted for full divestment of Voya and NN Group shares FY14 fully-loaded CET1 ratio adjusted for Insurance sales of Voya and NN Group shares in 1Q15 7% capital Buffer to trigger Buffer to conversion trigger The ING Group phased-in capital buffer of EUR 21 bln is high This equals six times the annual Bank risk costs under EBA adverse stress test 2014 In February 2015, ING announced its intention to reinstate dividend payments Dividend policy Our intention is to pay a minimum of 40% of ING Group s annual net profits by way of dividend, with effect from 2015 Furthermore, at the end of each financial year, the Board will recommend whether to return additional capital to shareholders dependent on financial, strategic and regulatory considerations 20

22 Important legal information PRESENTATION OF FINANCIAL INFORMATION IFRS-EU Unless otherwise indicated, all figures included in this document are presented on the basis of International Financial Reporting Standards ( IFRS ) as adopted by the European Union ( IFRS-EU ). IFRS- EU differs from IFRS as issued by the International Accounting Standards Board ( IFRS-IASB ) as used in ING s Annual Report on Form 20-F for the fiscal year ended December 31, 2014 ( 2014 Form 20- F ). For more information on how IFRS-EU differs from IFRS-IASB, see page 3 of the 2014 Form 20-F and page F-15 of our consolidated financial statements in the 2014 Form 20-F. For a reconciliation of IFRS-EU and IFRS-IASB, see page F-15 of our consolidated financial statements in the 2014 Form 20-F. Certain Non-GAAP Financial Measures This document includes certain non-gaap financial measures which are not measures of financial performance under IFRS-IASB or IFRS-EU. ING believes these non-gaap financial measures will enhance potential investors understanding of ING s regulatory capital position, leverage position and/or financial performance, including: Fully-loaded CET1 ratio: This ratio is calculated based on CRD IV on a fully-loaded (that is, fully phased-in) basis as it will be in effect on 1 January For a presentation of fully-loaded CET1 capital and risk weighted assets compared to phased-in CET1 capital and risk weighted assets, see page F-223 of the 2014 Form 20-F. Adjusted phased-in CET1 ratio and adjusted fully-loaded CET1 ratio: These ratios are calculated based on CRD IV on an adjusted basis to reflect a full divestment by ING of its remaining equity ownership of Voya and NN Group. For a reconciliation of these adjustments to phased-in CET1 ratio and to fully-loaded CET1 ratio, see slides 4 and 5, respectively, of this document. Leverage ratio: The leverage ratio is a CRD IV measure that will become effective in 2018 and is not yet implemented in Dutch law and regulations. Underlying metrics, including underlying return on equity (ROE), underlying income and underlying cost:income ratio: ING evaluates the results of its banking segments using a financial performance measure called underlying result. Underlying result was previously defined as result under IFRS-EU (continuing and discontinuing operations) excluding the impact of divestments, special items and total net result from discontinued operations. As of 30 September 2014, ING Group s Underlying result was adjusted in order to better reflect the performance of the Total banking business. Therefore, the remaining legacy insurance activities (included in Insurance Other in its profit and loss account) as well as the intercompany eliminations between ING Bank and NN Group are no longer included as part of ING Group s underlying result. Special items include items of income or expense that are significant and arise from events or transactions that are distinct from the ordinary operating activities. Disclosures on comparative periods also reflect the impact of current period s divestments. For more information and for a reconciliation of underlying net result to the net result (presented in accordance with IFRS-IASB), see page 58 of our 2014 Form 20-F. 21

23 Important legal information MARKETING RESTRICTIONS The Capital Securities described in this document are complex financial instruments and are not a suitable or appropriate investment for all investors. In some jurisdictions, regulatory authorities have adopted or published laws, regulations or guidance with respect to the offer or sale of securities such as the Capital Securities to retail investors. In particular, in August 2014, the UK Financial Conduct Authority (the FCA ) published the Temporary Marketing Restriction (Contingent Convertible Securities) Instrument 2014 (as amended or replaced from time to time, the TMR ) which took effect on October 1, Under the rules set out in the TMR (as amended or replaced from time to time, the TMR Rules ) certain contingent write-down or convertible securities, such as the Capital Securities, must not be sold to retail clients in the European Economic Area ( EEA ), and nothing may be done that would or might result in the buying of such securities or the holding of a beneficial interest in such securities by a retail client in the EEA (in each case within the meaning of the TMR Rules), other than in accordance with the limited exemptions set out in the TMR Rules. Certain of the underwriters (or their affiliates) are subject to, and required to comply with, the TMR Rules. By purchasing, or making or accepting an offer to purchase any Capital Securities from ING and/or the underwriters, you represent, warrant, agree with and undertake to ING and each of the underwriters that (1) you are not a retail client in the EEA (as defined in the TMR Rules), (2) whether or not you are subject to the TMR Rules, you will not sell or offer the Capital Securities to retail clients in the EEA or do anything (including the distribution of this document) that would or might result in the buying of the Capital Securities or the holding of a beneficial interest in the Capital Securities by a retail client in the EEA (in each case within the meaning of the TMR Rules), other than (i) in relation to any sale or offer to sell the Capital Securities to a retail client in or resident in the United Kingdom, in any other circumstances that do not and will not give rise to a contravention of the TMR Rules by any person and/or (ii) in relation to any sale or offer to sell the Capital Securities to a retail client in any EEA member state other than the United Kingdom, where (a) you have conducted an assessment and concluded that the relevant retail client understands the risks of an investment in the Capital Securities and is able to bear the potential losses involved in an investment in the Capital Securities and (b) you have at all times acted in relation to such sale or offer in compliance with the Markets in Financial Instruments Directive (2004/39/EC) ( MiFID ) to the extent it applies to you or, to the extent MiFID does not apply to you in a manner which would be in compliance with MiFID if it were to apply to you; and (3) you will at all times comply with all applicable local laws, regulations and regulatory guidance (whether inside or outside the EEA) relating to sales of instruments such as the Capital Securities, including any such laws, regulations and regulatory guidance relating to determining the appropriateness and/or suitability of an investment in the Capital Securities by investors in any relevant jurisdiction. Where acting as agent on behalf of a disclosed or undisclosed client when purchasing, or making or accepting an offer to purchase, any Capital Securities from ING and/or the underwriters the foregoing representations, warranties, agreements and undertakings will be given by and be binding upon both the agent and its underlying client. For the avoidance of doubt, the restrictions described above do not affect the distribution of the Capital Securities in jurisdictions outside of the EEA, including in the United States, provided that any distribution complies with the TMR Rules. Any document relating to an offering of the Capital Securities will be prepared on the basis that any offer of the Capital Securities in any member state of the EEA which has implemented Directive 2003/71/EC, as amended (including by Directive 2010/73/EU) (the Prospectus Directive ), will be made pursuant to an exemption under the Prospectus Directive, as implemented in that member state, from the requirement to publish a prospectus for offers of the Capital Securities. 22

24 Important legal information NOTICES TO INVESTORS Forward Looking Statements Certain of the statements contained in this document are statements of future expectations and other forward-looking statements. These expectations are based on management s current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or developments may differ materially from those expressed or implied by these forward looking statements, including factors that are outside ING s control. These factors include, but are not limited to: (i) changes in general economic conditions, in particular economic conditions in ING s core markets; (ii) changes in performance of financial markets, including developing markets; (iii) consequences of a potential (partial) break-up of the euro; (iv) the implementation of ING s restructuring plan to separate banking and insurance operations; (v) changes in the availability of, and costs associated with, sources of liquidity such as interbank funding, as well as conditions in the credit markets generally, including changes in borrower and counterparty creditworthiness; (vi) the frequency and severity of insured loss events; changes affecting mortality and morbidity levels and trends; (vii) changes affecting persistency levels; (viii) changes affecting interest rate levels; (ix) changes affecting currency exchange rates; (x) changes in investor, customer and policyholder behavior; (xi) changes in general competitive factors; (xii) changes in laws and regulations; (xiii) changes in the policies of governments and/or regulatory authorities; (xiv) conclusions with regard to purchase accounting assumptions and methodologies; (xv) changes in ownership that could affect the future availability to us of net operating loss, net capital and built-in loss carry forwards; (xvi) changes in credit ratings; (xvi) ING s ability to achieve projected operational synergies or to successfully implement the Ambition 2017 program; and (xv) the other risks and uncertainties detailed in Item 3. Key Information Risk Factors in the 2014 Form 20-F. Any forward-looking statements made by or on behalf of ING speak only as of the date they are made, and ING assumes no obligation to publicly update or revise any forward looking statements, whether as a result of new information or for any other reason. You should, however, consult any additional disclosures that ING may make in any documents which it publishes and/or files with the U.S. Securities and Exchange Commission ( SEC ). Additional risks and factors are identified in our filings with the SEC, including in the 2014 Form 20-F and in the preliminary prospectus supplement relating to the Capital Securities dated on or about April 6, 2015 (the Preliminary Prospectus Supplement ), which are or will become available on the SEC s website at Risks Associated with the Capital Securities Investing in the Capital Securities described in this document and in the Preliminary Prospectus Supplement involves significant risks. You should reach your own investment decision only after consultation with your own financial and legal advisers about risks associated with an investment in the Capital Securities and the suitability of investing in the Capital Securities in light of the particular characteristics and terms of the Capital Securities and of your particular financial circumstances. As part of making an investment decision, you should make sure you thoroughly understand the Capital Securities terms, including (1) the provisions governing automatic conversion of the Capital Securities into ordinary shares of ING (including, in particular, the circumstances under which such conversion may occur), (2) the agreement by you to be bound by the exercise of any Dutch Bail-In Power, (3) that interest is due and payable only at the sole discretion of ING and, in some circumstances, shall not be paid, and any such interest not paid shall be cancelled, (4) that there is no scheduled repayment date for the principal of the Capital Securities, and (5) that the Capital Securities are not redeemable at the option or election of holders. You should also carefully consider the risk factors and the other information contained in the Preliminary Prospectus Supplement, the accompanying prospectus, the 2014 Form 20-F, and the other information included and incorporated by reference in the Preliminary Prospectus Supplement and the accompanying prospectus before deciding to invest in the Capital Securities. 23

25 Important legal information NOTICES TO INVESTORS (continued) Notice to U.S. Persons This document has been produced by ING solely for use at presentations held in connection with the offering of the Capital Securities, and may not be reproduced or redistributed, in whole or in part, to any other persons. ING has filed a registration statement (including a prospectus) with the SEC on Form F-3 (File No ) and has filed, or will file, the Preliminary Prospectus Supplement with the SEC for the offering of the Capital Securities to which this document relates. Before you invest, you should read the prospectus in that registration statement, the Preliminary Prospectus Supplement relating to the offering of the Capital Securities (when filed) and other documents that ING may file with the SEC for more complete information about ING and this offering. You may get these documents for free by searching the SEC online database (EDGAR ) at Alternatively, you may obtain a copy of the prospectus and Preliminary Prospectus Supplement from ING Financial Markets LLC by calling toll-free at +1 (877) Notice to Persons in The Netherlands The Capital Securities may only be offered in The Netherlands to qualified investors as defined in the Dutch Financial Markets Supervision Act (Wet op het financieel toezicht). Notice to Persons in the United Kingdom This document is for distribution only to persons who (i) have professional experience in matters relating to investments falling within Article 19(5) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (as amended, the Financial Promotion Order ), (ii) are persons falling within Article 49(2)(a) to (d) ( high net worth companies, unincorporated associations etc. ) of the Financial Promotion Order, (iii) are outside the United Kingdom, or (iv) are persons to whom an invitation or inducement to engage in investment activity (within the meaning of Section 21 of the UK Financial Services and Markets Act 2000 ( FSMA )) in connection with the issue or sale of any securities may otherwise lawfully be communicated or caused to be communicated (all such persons together being referred to as relevant persons ). This document is directed only at relevant persons and must not be acted on or relied on by persons who are not relevant persons. Any investment or investment activity to which this document relates is available only to relevant persons and will be engaged in only with relevant persons. Notice to Persons in Hong Kong The Capital Securities may not be offered or sold in Hong Kong by means of any document other than (i) in circumstances which do not constitute an offer to the public within the meaning of the Companies Ordinance (Cap.32, Laws of Hong Kong) or (ii) to professional investors within the meaning of the Securities and Futures Ordinance (Cap.571, The Laws of Hong Kong) and any rules made thereunder or (iii) in other circumstances which do not result in the document being a prospectus within the meaning of the Companies Ordinance, and no advertisement, invitation or document relating to the Capital Securities may be issued or may be in the possession of any person for the purpose of issue (in each case whether in Hong Kong or elsewhere), which is directed at, or the contents of which are likely to be accessed or read by, the public in Hong Kong (except if permitted to do so under the laws of Hong Kong) other than with respect to Securities which are or are intended to be disposed of only to persons outside Hong Kong or only to professional investors within the meaning of the Securities and Futures Ordinance and any rules made thereunder. 24

26 Important legal information NOTICES TO INVESTORS (continued) Notice to Persons in Singapore This document has not been registered as a prospectus with the Monetary Authority of Singapore. Accordingly, this document and any other document or material in connection with the offer or sale, or invitation for subscription or purchase, of the Capital Securities may not be circulated or distributed, nor may the Capital Securities be offered or sold, or be made the subject of an invitation for subscription or purchase, whether directly or indirectly, to persons in Singapore other than (i) to an institutional investor under Section 274 of the Securities and Futures Act (Chapter 289) (the SFA ), (ii) to a relevant person, or any person pursuant to Section 275(1A), and in accordance with the conditions, specified in Section 275 of the SFA or (iii) otherwise pursuant to, and in accordance with the conditions of, any other applicable provision of the SFA. Where the Capital Securities are subscribed or purchased under Section 275 of the Securities and Futures Act by a relevant person which is: (a) (b) a corporation (which is not an accredited investor (as defined in Section 4A of the Securities and Futures Act)) the sole business of which is to hold investments and the entire share capital of which is owned by one or more individuals, each of whom is an accredited investor; or a trust (where the trustee is not an accredited investor) whose sole purpose is to hold investments and each beneficiary of the trust is an individual who is an accredited investor, then securities (as defined in Section 239(1) of the Securities and Futures Act) of that corporation or the beneficiaries rights and interest (howsoever described) in that trust shall not be transferrable for six months after that corporation or that trust has acquired the Capital Securities pursuant to an offer made under Section 275 of the Securities and Futures Act except: (i) (ii) (iii) (iv) (v) to an institutional investor under Section 274 of the SFA or to a relevant person defined in Section 275(2) of the Securities and Futures Act, or to any person arising from an offer referred to in Section 275(1A) or Section 276(4)(i)(B) of the Securities and Futures Act; where no consideration is or will be given for the transfer; where the transfer is by operation of law; as specified in Section 276(7) of the Securities and Futures Act; or as specified in Regulation 32 of the Securities and Futures (Offers of Investments) (Shares and Debentures) Regulations 2005 of Singapore. 25

27 Important legal information NOTICES TO INVESTORS (continued) Notice to Persons in Japan The Capital Securities have not been and will not be registered under the Financial Instruments and Exchange Law of Japan (Law No. 25 of 1919, as amended) (the FIEL ) and, accordingly, will not be offered or sold, directly or indirectly, in Japan or to, or for the benefit of, any resident of Japan (which term as used herein means any person resident in Japan, including any corporation or other entity organized under the laws of Japan), or to others for re-offering or resale, directly or indirectly, in Japan or to, or for the benefit of, a resident of Japan, except pursuant to an exemption from the registration requirements of, and otherwise in compliance with, the FIEL and any other applicable laws, regulations and ministerial guidelines of Japan promulgated by relevant Japanese governmental or regulatory authorities in effect at the relevant time. Notice to Persons in Switzerland This document, as well as any other material relating to the Capital Securities, including the Preliminary Prospectus Supplement, which are the subject of the offering contemplated by this document, do not constitute an issue prospectus pursuant to Articles 652a and/or 1156 of the Swiss Code of Obligations. The Capital Securities will not be listed on the SIX Swiss Exchange and, therefore, the documents relating to the Capital Securities, including, but not limited to, this document and the Preliminary Prospectus Supplement, do not claim to comply with the disclosure standards of the listing rules of the SIX Swiss Exchange and corresponding prospectus schemes annexed to the listing rules of the SIX Swiss Exchange. The Capital Securities are being offered in Switzerland by way of a private placement, i.e. to a small number of selected investors only, without any public offer and only to investors who do not purchase the Capital Securities with the intention to distribute them to the public. The investors will be individually approached by ING from time to time. This document and the Preliminary Prospectus Supplement as well as any other material relating to the Capital Securities is personal and confidential and does not constitute an offer to any other person. This document may only be used by those investors to whom it has been handed out in connection with the offering described herein and may neither directly nor indirectly be distributed or made available to other persons without the express consent of ING. It may not be used in connection with any other offer and shall in particular not be copied and/or distributed to the public in (or from) Switzerland. Notice to Persons in Taiwan The Securities cannot be offered, distributed, sold or resold to the public in Taiwan unless prior approval from, or effective registration with, the Republic of China government authorities has been obtained pursuant to the applicable laws or a private placement exemption is available under the applicable securities laws. Other Jurisdictions Outside the United States No action may be taken in any jurisdiction other than the United States that would permit a public offering of the Capital Securities or the possession, circulation or distribution of this document or the Preliminary Prospectus Supplement in any jurisdiction where action for that purpose is required. Accordingly, the Capital Securities may not be offered or sold, directly or indirectly, and neither this document, the Preliminary Prospectus Supplement nor any other offering material or advertisements in connection with the Capital Securities may be distributed or published in or from any country or jurisdiction, except under circumstances that will result in compliance with any applicable rules and regulations of any such country or jurisdiction. 26

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