Using HP Quality Center s API for business focused reporting door Kirsten Ceusters & Kristof Jordens. 24 november voordracht georganiseerd door

Size: px
Start display at page:

Download "Using HP Quality Center s API for business focused reporting door Kirsten Ceusters & Kristof Jordens. 24 november 2011. voordracht georganiseerd door"

Transcription

1 Using HP Quality Center s API for business focused reporting door Kirsten Ceusters & Kristof Jordens 24 november 2011 voordracht georganiseerd door Discussiegroep Software Testing met de steun van Ingenieurshuis, Antwerpen

2 Using HP Quality Center s API for business focused reporting Kirsten Ceusters Kristof Jordens Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions 1

3 Introduction Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions 2

4 HP Quality Center Requirements module 3

5 Test Plan module Test Lab module 4

6 Defects module Fundamental Test Proces vs QC Test Planning Phase Test Plan TRH =Requirements module Test Development Phase TD s = Test Plan module Test Execution Phase Iterations = Test Lab module Defects = Defects module Follow-up Phase Progress Report Dashboard = Dashboard module 5

7 OTA API Open Test Architecture Application Programming Interface Integration API Manipulation API OTA API HP Quality Center Open Test Architecture API Reference.chm 6

8 Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions Test reporting needs? custom standard QC reporting module manual automatic 7

9 QC reporting Test reporting needs? custom Export to MS Excel 1 standard QC reporting module manual automatic 8

10 Custom reporting Custom reporting 9

11 Custom reporting Custom reporting 10

12 Custom reporting Test reporting needs? custom Export to MS Excel 2 QC API 1 standard QC reporting module manual automatic 11

13 Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions Demo 12

14 Demo - Automated process in only 4 steps Demo - Dashboard 13

15 Demo Defect list Demo All Reqs and TC status 14

16 Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions DIY What do you need? 15

17 DIY Report definition DIY Excel Macro Design mode Name of the routine called when pressed Name displayed on the button 16

18 DIY MS VBA Editor content of the xls-file source code area locals window. DIY - Compiling error > OTAClient.dll 17

19 DIY QC modules vs API references Main Parent OTA object = TDConnection Requirements module = ReqFactory Test Plan module = TestFactory Test Lab module = TestSetTreeManagement Defects module = BugFactory DIY (Dis)Connect Create connection to QC and log in qcserver = qcuser = fill in the QC user name qcpassword = fill in the user s password qcdomain = " fill in The name of the project in the Quality Center data base. qcproject = " fill in the logical group of projects in the Quality Center data base. Set tdc = New TDConnection tdc.initconnectionex qcserver tdc.login qcuser, qcpassword tdc.connect qcdomain, qcproject Disconnect project and release connection If tdc.connected Then tdc.disconnect End If If tdc.loggedin Then tdc.logout End If tdc.releaseconnection Set tdc = Nothing 18

20 DIY Report Defects DIY Declaration Defect fields we are intrested in Titles we want to print in the header of the Excel worksheet 19

21 DIY Filter Name of the projects we want the defects from Make a defect list with the specified filter Set the filter DIY Fill up array BugTable will be the array to hold the wanted data. Run through the entire bug list and only store the contents of the 8 fields we are intrested in. 20

22 DIY Write in worksheet Writing the header in the Excel worksheet Defect List Writing the data from BugTable-array in the Excel worksheet Defect List DIY Tip How to know what field(s) you can export out of QC s Defect list from the Defect module? 21

23 DIY Tip Get_Defect_fields.x ls Connect & login QC DIY Tip Link to the OTA object Write down the QC-names and the user-defined names in the Excel worksheet. 22

24 DIY Tip Logout of QC DIY Tip Run the macro GetAllDefectFieldsAvailableValues : Worksheet Bug fields & value : You can use these fields in the source code 23

25 DIY - Dashboard DIY All Reqs and TC status 24

26 DIY Test Lab Test Case Status Release Phase ProjectID Requirement Test Set DIY QC modules vs API references Main Parent OTA object = TDConnection Requirements module = ReqFactory Test Plan module = TestFactory Test Lab module = TestSetTreeManagement Defects module = BugFactory 25

27 DIY Function calls Reporting() GetTestLab(ProjectFolderList) CalculateTestCaseReport(TestLabSheet(), ReportTestCases, ReportDashboard) DIY Reporting() Declaration Get form selection: 26

28 DIY Reporting() Object to get Test Lab module info See next slide for info of ProjectFolderList Call of GetTestLab routine, return value copied in TestLabSheet()-array Call of CalculateTestCaseReport routine, return value copied in TestCases()-array ProjectFolderList If you unfold the other Items, the same is valid 27

29 DIY GetTestLab(..) DIY GetTestLab(..) 28

30 DIY CalculateTestCaseReport(..) CalculateTestCaseReport(TestLabSheet(), ReportTestCases, ReportDashboard) DIY CalculateTestCaseReport(..) Activate worksheet Print or update worksheet The code below this part will remove all columns with the QC internal ID s that QC needs to get all data. 29

31 DIY CalculateTestCaseReport(..) Activate worksheet Print or update worksheet Advantages Customized reports to specific needs Reusable code Reports are easy to create and within a few minutes Everyone can create the same report, using the same logic 30

32 Content Introduction HP Quality Center OTA - API Test reporting needs? Demo DIY Summary & Questions Questions? ps_testware:: HP Quality Center : 31

33 MS Excel OTA Com Type Library QC Server User Form Worksheet result Macro TDConnection qcbin Input selection Reporting() InitNew() BugFactory TestSetTreeMngt InitServerConnection() Defects module TestLab module LoginUserAuthentication() ConnectDomain_Project() Create() SetFilter(Project) GetNewList(Filter) return DefectList(Project) ActivateDefectsWks() WriteDefectInfo() Fill-upArray() with interested fields Create() SetPathToTestLabFolder() return ProjectFolderList() GetProjecFolderList() ActivateOverviewWks() WriteProjReqTSetTCStatus() Fill-upArray() with interested fields and ID s CalculateTestCaseStatusRepor() Includes Project(s) Req(s) Test Set(s) TC( s) State(s) ActivateDashboardWks() WriteProjReqTSetTCStatus() Exit() ReturnFocus() DisconnectDomain_Project() LogoutUser() ReleaseServerConnection()

34 Consulteer onze website ie-net vzw Ingenieurhuis Desguinlei 214, B-2018 Antwerpen 1, Tel , Fax , Dexia ING BTW BE

Scrum and Testing The end of the test role Bryan Bakker 20 maart 2012

Scrum and Testing The end of the test role Bryan Bakker 20 maart 2012 Scrum and Testing The end of the test role Bryan Bakker 20 maart 2012 voordracht georganiseerd door Discussiegroep Software Testing met de steun van Ingenieurshuis, Antwerpen Scrum and Testing... The end

More information

HP ALM11 & MS VS/TFS2010

HP ALM11 & MS VS/TFS2010 Comparison Test Management Tools HP ALM11 & MS VS/TFS2010 22 mei 2012 voordracht georganiseerd door Discussiegroep Software Testing met de steun van Ingenieurshuis, Antwerpen 24/05/2012 HP ALM 11 Microsoft

More information

Getting Started with STATISTICA Enterprise Programming

Getting Started with STATISTICA Enterprise Programming Getting Started with STATISTICA Enterprise Programming 2300 East 14th Street Tulsa, OK 74104 Phone: (918) 749 1119 Fax: (918) 749 2217 E mail: mailto:developerdocumentation@statsoft.com Web: www.statsoft.com

More information

MXview ToGo Quick Installation Guide

MXview ToGo Quick Installation Guide MXview ToGo Quick Installation Guide First Edition, July 2015 2015 Moxa Inc. All rights reserved. P/N: 18020000000C0 Overview MXview ToGo allows you to use your mobile devices to monitor network devices

More information

Sunrise Acute Care (SAC) Module 1 New Provider Basic Course

Sunrise Acute Care (SAC) Module 1 New Provider Basic Course Sunrise Acute Care (SAC) Module 1 New Provider Basic Course May 2013 Sunrise Acute Care Training Consists of 5 modules To gain access to Acute Care you will need to: Complete all 5 modules Pass the Acute

More information

Copyrighted www.eh1infotech.com +919780265007, 0172-5098107 Address :- EH1-Infotech, SCF 69, Top Floor, Phase 3B-2, Sector 60, Mohali (Chandigarh),

Copyrighted www.eh1infotech.com +919780265007, 0172-5098107 Address :- EH1-Infotech, SCF 69, Top Floor, Phase 3B-2, Sector 60, Mohali (Chandigarh), Content of 6 Months Software Testing Training at EH1-Infotech Module 1: Introduction to Software Testing Basics of S/W testing Module 2: SQA Basics Testing introduction and terminology Verification and

More information

STARSHIP DASHBOARD. This document will review features, functionality and setup of the Dashboard component.

STARSHIP DASHBOARD. This document will review features, functionality and setup of the Dashboard component. STARSHIP DASHBOARD The StarShip Dashboard is a web based application which allows you to analyze current and past shipment trends in the form of bar graphs, pie charts and tables. You can also print and

More information

HP Application Lifecycle Management (ALM)

HP Application Lifecycle Management (ALM) HP Application Lifecycle Management (ALM) Knowledge Share Maheshwar Salendra Date : 12/02/2012 AGENDA: Introduction to ALM ALM Functionality by Edition ALM Home page Side bars: Management Requirements

More information

HP Quality Center. Software Version: 10.00. Microsoft Word Add-in Guide

HP Quality Center. Software Version: 10.00. Microsoft Word Add-in Guide HP Quality Center Software Version: 10.00 Microsoft Word Add-in Guide Document Release Date: February 2012 Software Release Date: January 2009 Legal Notices Warranty The only warranties for HP products

More information

CHAPTER 1: CLIENT/SERVER INTEGRATED DEVELOPMENT ENVIRONMENT (C/SIDE)

CHAPTER 1: CLIENT/SERVER INTEGRATED DEVELOPMENT ENVIRONMENT (C/SIDE) Chapter 1: Client/Server Integrated Development Environment (C/SIDE) CHAPTER 1: CLIENT/SERVER INTEGRATED DEVELOPMENT ENVIRONMENT (C/SIDE) Objectives Introduction The objectives are: Discuss Basic Objects

More information

HP Application Lifecycle Management

HP Application Lifecycle Management HP Application Lifecycle Management Software Version: 11.00 Microsoft Word Add-in Guide Document Release Date: November 2010 Software Release Date: October 2010 Legal Notices Warranty The only warranties

More information

Automate Your BI Administration to Save Millions with Command Manager and System Manager

Automate Your BI Administration to Save Millions with Command Manager and System Manager Automate Your BI Administration to Save Millions with Command Manager and System Manager Presented by: Dennis Liao Sr. Sales Engineer Date: 27 th January, 2015 Session 2 This Session is Part of MicroStrategy

More information

Executive Summary. For my VBA project I developed a Product Management Dashboard for a local software as a

Executive Summary. For my VBA project I developed a Product Management Dashboard for a local software as a Executive Summary For my VBA project I developed a Product Management Dashboard for a local software as a service provider (SAAS). Since I interned with SAAS over the summer, I was given permission to

More information

Trouble Ticket Express

Trouble Ticket Express Trouble Ticket Express Operator Manual rev. 1.0. 2006 by United Web Coders www.unitedwebcoders.com 1. System Overview 1.1. Concepts The Trouble Ticket Express is a web based help desk system. The program

More information

Hosted Voice Product Training Automatic Call Distributor (ACD)

Hosted Voice Product Training Automatic Call Distributor (ACD) Hosted Voice Product Training Automatic Call Distributor (ACD) 1 Agenda 1. Customer Resource Center 2. Logging In 3. Main Screen 4. Search Calls 5. Download Reports 6. Queues 8. Monitor 9. Whisper 10.

More information

BackupAgent Management Console 4.0.1 User Manual

BackupAgent Management Console 4.0.1 User Manual BackupAgent Management Console 4.0.1 User Manual May 2011 Version 1.0 Disclaimer This document is compiled with the greatest possible care. However, errors might have been introduced caused by human mistakes

More information

SQL Excel Report Library Setup and Utilization

SQL Excel Report Library Setup and Utilization SQL Excel Report Library Setup and Utilization Table of Contents Introduction... 3 Exporting Data to SQL... 3 Downloading the SQL Reports... 5 SQL Settings Configuration... 6 Site Options Configuration:...

More information

Webinar. Feb 23 2012

Webinar. Feb 23 2012 An Feb 23 2012 Webinar David White Senior Product Manager David.white@assure.net Tel: +972-54-6750323 Shir Goldberg Co-Founder & VP Biz Dev shir.goldberg@assure.net Tel: +1 919 827 1194 This presentation

More information

The data between TC Monitor and remote devices is exchanged using HTTP protocol. Monitored devices operate either as server or client mode.

The data between TC Monitor and remote devices is exchanged using HTTP protocol. Monitored devices operate either as server or client mode. 1. Introduction TC Monitor is easy to use Windows application for monitoring and control of some Teracom Ethernet (TCW) and GSM/GPRS (TCG) controllers. The supported devices are TCW122B-CM, TCW181B- CM,

More information

coresuite ecommerce 24h shop in the web

coresuite ecommerce 24h shop in the web coresuite ecommerce 24h shop in the web 1 Agenda (1)! 1 Advantages of coresuite ecommerce! 2 Architecture overview! 3 Features of epages Webshop design Social media integration Mobile view Search and find

More information

Fonality Report Scheduler Quick Start Guide. www.fonality.com 1-877-Fonality

Fonality Report Scheduler Quick Start Guide. www.fonality.com 1-877-Fonality Fonality Report Scheduler Quick Start Guide 1-877-Fonality The Fonality Report Scheduler is a free feature of Fonality s phone service. It provides a graphical user interface to run customized call detail

More information

Products that are referred to in this document may be trademarks and/or registered trademarks of the respective owners.

Products that are referred to in this document may be trademarks and/or registered trademarks of the respective owners. 2015 GEOVAP, spol. s r. o. All rights reserved. GEOVAP, spol. s r. o. Cechovo nabrezi 1790 530 03 Pardubice Czech Republic +420 466 024 618 http://www.geovap.cz Products that are referred to in this document

More information

BUSINESS INTELLIGENCE ANALYTICS QUALITY ASSURANCE- A NEW

BUSINESS INTELLIGENCE ANALYTICS QUALITY ASSURANCE- A NEW BUSINESS INTELLIGENCE ANALYTICS QUALITY ASSURANCE- A NEW FRAMEWORK FOR FASTER DELIVERY STC 2013 Anshika Goyal 1 and Suman Gopalan 2 Accenture Services Pvt Ltd. Bldg.No.1A and 1B Raheja Mind Space, Hitech

More information

Lab 2: MS ACCESS Tables

Lab 2: MS ACCESS Tables Lab 2: MS ACCESS Tables Summary Introduction to Tables and How to Build a New Database Creating Tables in Datasheet View and Design View Working with Data on Sorting and Filtering 1. Introduction Creating

More information

2. A typical business process

2. A typical business process I. Basic Concepts on ERP 1. Enterprise resource planning (ERP) Enterprise resource planning (ERP) is the planning of how business resources (materials, employees, customers etc.) are acquired and moved

More information

State Grant Information Technology Application

State Grant Information Technology Application The makes grant information accessible to EPA Personnel, OMB, and State agencies. Grant pages contain general information as well as electronic copies of workplans and progress reports. The information

More information

Orientation Course - Lab Manual

Orientation Course - Lab Manual Orientation Course - Lab Manual Using the Virtual Managed Workplace site for the lab exercises Your instructor will provide the following information before the first lab exercise begins: Your numerical

More information

Hatco Lead Management System: http://hatco.scangroup.net/

Hatco Lead Management System: http://hatco.scangroup.net/ Hatco Lead Management System User Guide General Notes: The Hatco Lead Management System (HLMS) is designed to work with modern web browsers, such as Internet Explorer 9 or newer, Firefox, Chrome & Safari.

More information

Interskill LMS Admin Guide

Interskill LMS Admin Guide Interskill LMS Admin Guide Guide to Your Own Online Training System A roadmap to training success! Training Online Table of Contents Interskill LMS Overview... 3 The Login Page... 3 Navigation Menu...

More information

SOFTWARE TESTING TRAINING COURSES CONTENTS

SOFTWARE TESTING TRAINING COURSES CONTENTS SOFTWARE TESTING TRAINING COURSES CONTENTS 1 Unit I Description Objectves Duration Contents Software Testing Fundamentals and Best Practices This training course will give basic understanding on software

More information

CUSTOMER WORK REQUEST INFORMATION

CUSTOMER WORK REQUEST INFORMATION CUSTOMER WORK REQUEST INFORMATION Facility Management Division uses computerized maintenance management software known as Total Maintenance Management (TM2). This Window SQL Server 2005 based program contains

More information

Enterprise Management System (EMS) Guide

Enterprise Management System (EMS) Guide Enterprise Management System (EMS) Guide Revel is proud to debut the first components of its new Enterprise Management System or EMS. The EMS will allow for centralized administration of multiple establishments.

More information

IntelliPay Billpay Application Documentation

IntelliPay Billpay Application Documentation IntelliPay Billpay Application Documentation Contents Billpay Introduction First Time Payment (With username and password) First Time Payment (Without username and password) Returning Customer Introduction:

More information

Running a Load Flow Analysis

Running a Load Flow Analysis Running a Load Flow Analysis The purpose of this tutorial is to introduce the Load Flow Analysis module, and provide instructions on how to run a load flow study. In addition, an example of how to regulate

More information

RESCO MOBILE CRM QUICK GUIDE. for MS Dynamics CRM. ios (ipad & iphone) Android phones & tablets

RESCO MOBILE CRM QUICK GUIDE. for MS Dynamics CRM. ios (ipad & iphone) Android phones & tablets RESCO MOBILE CRM for MS Dynamics CRM QUICK GUIDE ios (ipad & iphone) Android phones & tablets Windows Phone 7 & 8, Windows XP/Vista/7/8.1 and RT/Surface, Windows Mobile Synchronize Synchronize your mobile

More information

1352 Blue Oaks Blvd. Suite 180 Roseville, CA 95678 (916) 771-5318 www.arroyoc.com. Arroyo Consulting Dynamic Website Storyboard

1352 Blue Oaks Blvd. Suite 180 Roseville, CA 95678 (916) 771-5318 www.arroyoc.com. Arroyo Consulting Dynamic Website Storyboard Arroyo Consulting Dynamic Website Storyboard Arroyo Consulting dynamic website storyboard Arroyo Consultings goal with a dynamic website is to provide our clients with a TOOL to administer the dynamic

More information

Unified Monitoring Portal Online Help Account Admin

Unified Monitoring Portal Online Help Account Admin Unified Monitoring Portal Online Help Account Admin This PDF file contains content from the Unified Monitoring Portal (UMP) Online Help system. It is intended only to provide a printable version of the

More information

Microsoft' Excel & Access Integration

Microsoft' Excel & Access Integration Microsoft' Excel & Access Integration with Office 2007 Michael Alexander and Geoffrey Clark J1807 ; pwiueyb Wiley Publishing, Inc. Contents About the Authors Acknowledgments Introduction Part I: Basic

More information

STEPfwd Quick Start Guide

STEPfwd Quick Start Guide CERT/Software Engineering Institute June 2016 http://www.sei.cmu.edu Table of Contents Welcome to STEPfwd! 3 Becoming a Registered User of STEPfwd 4 Learning the Home Page Layout 5 Understanding My View

More information

Online Backup Management Console 3.8 User Manual

Online Backup Management Console 3.8 User Manual Online Backup Management Console 3.8 User Manual September 2010 Version 1.0 Disclaimer This document is compiled with the greatest possible care. However, errors might have been introduced caused by human

More information

Database Automation using VBA

Database Automation using VBA Database Automation using VBA UC BERKELEY EXTENSION MICHAEL KREMER, PH.D. E-mail: access@ucb-access.org Web Site: www.ucb-access.org Copyright 2010 Michael Kremer All rights reserved. This publication,

More information

CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM. User Guide

CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM. User Guide CRM Migration Manager 3.1.1 for Microsoft Dynamics CRM User Guide Revision D Issued July 2014 Table of Contents About CRM Migration Manager... 4 System Requirements... 5 Operating Systems... 5 Dynamics

More information

HelpDesk Connect Operator Manual rev. 1.0.

HelpDesk Connect Operator Manual rev. 1.0. HelpDesk Connect Operator Manual rev. 1.0. 2003-2009 Eastwright Corp. www.eastwright.com 1 1.System Overview 1.1. Concepts The HelpDesk Connect is a web based help desk system. The program allows efficient

More information

User Manual in English. Call Center 1.0-1.0 RC Elastix. For more information visit www.elastix.org

User Manual in English. Call Center 1.0-1.0 RC Elastix. For more information visit www.elastix.org User Manual in English Call Center 1.0-1.0 RC Elastix For more information visit www.elastix.org 1. Call Center This modules objective is to generate calls automatically to numbers that have been previously

More information

INTRODUCTION: SQL SERVER ACCESS / LOGIN ACCOUNT INFO:

INTRODUCTION: SQL SERVER ACCESS / LOGIN ACCOUNT INFO: INTRODUCTION: You can extract data (i.e. the total cost report) directly from the Truck Tracker SQL Server database by using a 3 rd party data tools such as Excel or Crystal Reports. Basically any software

More information

My Class Timetable: How to view, plan and edit your timetable online

My Class Timetable: How to view, plan and edit your timetable online Managing your course via the Current Students page My Class Timetable: How to view, plan and edit your timetable online Find out how to Login to My Class Timetable View your Class Schedule Register into

More information

Developing Microsoft SharePoint Server 2013 Core Solutions

Developing Microsoft SharePoint Server 2013 Core Solutions Course 20488B: Developing Microsoft SharePoint Server 2013 Core Solutions Course Details Course Outline Module 1: SharePoint as a Developer Platform This module examines different approaches that can be

More information

HP ALM. Software Version: 12.50. Tutorial

HP ALM. Software Version: 12.50. Tutorial HP ALM Software Version: 12.50 Tutorial Document Release Date: December 2015 Software Release Date: December 2015 Legal Notices Warranty The only warranties for HP products and services are set forth in

More information

MicroStrategy Products

MicroStrategy Products MicroStrategy Products Bringing MicroStrategy Reporting, Analysis, and Monitoring to Microsoft Excel, PowerPoint, and Word With MicroStrategy Office, business users can create and run MicroStrategy reports

More information

Criminal Justice Social Work Community of Practice Subscription, registration and login manual

Criminal Justice Social Work Community of Practice Subscription, registration and login manual Criminal Justice Social Work Community of Practice Subscription, registration and login manual Version: concept 08102014 Introduction Before you can access the Criminal Justice Social Work - Community

More information

HP Quality Center. Upgrade Preparation Guide

HP Quality Center. Upgrade Preparation Guide HP Quality Center Upgrade Preparation Guide Document Release Date: November 2008 Software Release Date: November 2008 Legal Notices Warranty The only warranties for HP products and services are set forth

More information

Discoverer Training Guide

Discoverer Training Guide Discoverer Training Guide Learning objectives Understand what Discoverer is Login and Log out procedures Run a report Select parameters for reports Change report formats Export a report and choose different

More information

Magento module Documentation

Magento module Documentation Table of contents 1 General... 4 1.1 Languages... 4 2 Installation... 4 2.1 Search module... 4 2.2 Installation in Magento... 6 2.3 Installation as a local package... 7 2.4 Uninstalling the module... 8

More information

How to create custom dashboards in SNMPc OnLine 2007

How to create custom dashboards in SNMPc OnLine 2007 How to create custom dashboards in SNMPc OnLine 2007 The dashboard feature in SNMPc OnLine allows you to create a custom screen comprised of individual maps, event views and trend reports (widgets). This

More information

Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials

Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials 2433: Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials (3 Days) About this Course

More information

ACD CUSTOMER TRAINING. Supervisor USER GUIDE

ACD CUSTOMER TRAINING. Supervisor USER GUIDE ACD CUSTOMER TRAINING Supervisor USER GUIDE 1 Account Initialization: In order to get your Username & Password for logging into the ACD platform, you MUST do the following: 1. Press the ACD button then

More information

Network Licensing. White Paper 0-15Apr014ks(WP02_Network) Network Licensing with the CRYPTO-BOX. White Paper

Network Licensing. White Paper 0-15Apr014ks(WP02_Network) Network Licensing with the CRYPTO-BOX. White Paper WP2 Subject: with the CRYPTO-BOX Version: Smarx OS PPK 5.90 and higher 0-15Apr014ks(WP02_Network).odt Last Update: 28 April 2014 Target Operating Systems: Windows 8/7/Vista (32 & 64 bit), XP, Linux, OS

More information

The PTA s new membership website database and dues reporting system

The PTA s new membership website database and dues reporting system M3 The PTA s new membership website database and dues reporting system State Level Actions from Task Menu M3 CAPABILITIES The State must authorize a user to have access to M3. The State s authorized users

More information

Open Access Design of a Python-based Wireless Network Optimization and Testing System

Open Access Design of a Python-based Wireless Network Optimization and Testing System Send Orders for Reprints to reprints@benthamscience.ae The Open Automation and Control Systems Journal, 2015, 7, 353-357 353 Open Access Design of a Python-based Wireless Network Optimization and Testing

More information

Test Automation Integration with Test Management QAComplete

Test Automation Integration with Test Management QAComplete Test Automation Integration with Test Management QAComplete This User's Guide walks you through configuring and using your automated tests with QAComplete's Test Management module SmartBear Software Release

More information

Edit a Section... 9. View... 8 Select... 8 Requesting Rooms and Features... 9

Edit a Section... 9. View... 8 Select... 8 Requesting Rooms and Features... 9 Contents Introducing Astra Schedule 7 Training and User Guides... 2 Before you begin... 2 Access to Astra Schedule... 2 Understanding the Data in Astra Schedule Sections... 2 Facilities... 3 Events...

More information

ScrumDesk Quick Start

ScrumDesk Quick Start Quick Start 2008 2 What is ScrumDesk ScrumDesk is project management tool supporting Scrum agile project management method. ScrumDesk demo is provided as hosted application where user has ScrumDesk installed

More information

To Setup Your EFT Processing. To Setup Your Credit Card Processing

To Setup Your EFT Processing. To Setup Your Credit Card Processing Gulf Management Systems (GMS) uses two different systems to offer payment processing services. The ACH/EFT service was built and is maintained by GMS, and GMS is able to offer excellent rates on transactions

More information

Doors User Data File Export/Import

Doors User Data File Export/Import The Doors User Data File Export/Import feature allows a systems integration expert to import selected and limited user information from an external application (such as Excel or some similar spreadsheet

More information

ARIZONA DEPARTMENT OF TRANSPORTATION. Presented by Lonnie D. Hendrix, P.E. Assistant State Engineer, Maintenance

ARIZONA DEPARTMENT OF TRANSPORTATION. Presented by Lonnie D. Hendrix, P.E. Assistant State Engineer, Maintenance ARIZONA DEPARTMENT OF TRANSPORTATION Presented by Lonnie D. Hendrix, P.E. Assistant State Engineer, Maintenance Prepared by Feature Inventory Services Team July 2013 FIS Database Feature Inventory System

More information

Example of Standard API

Example of Standard API 16 Example of Standard API System Call Implementation Typically, a number associated with each system call System call interface maintains a table indexed according to these numbers The system call interface

More information

User Manual for Web. Help Desk Authority 9.0

User Manual for Web. Help Desk Authority 9.0 User Manual for Web Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

IA L06 No-fail Failover with Disaster Recovery Advisor

IA L06 No-fail Failover with Disaster Recovery Advisor IA L06 No-fail Failover with Disaster Recovery Advisor Become proactive in managing HA / DR Hands-on Lab Description Get hands-on experience with the latest version of Disaster Recovery Advisor (DRA) as

More information

User Manual. Crystal Report Integration

User Manual. Crystal Report Integration User Manual Crystal Report Integration Version 1.0 1 1 Contents 1 Introduction... 3 2 Integration Of Crystal Report... 3 2.1 Open Report and Process Window from Menu... 3 2.2 Give Access to Report and

More information

Stored Documents and the FileCabinet

Stored Documents and the FileCabinet Stored Documents and the FileCabinet Introduction The stored document features have been greatly enhanced to allow easier storage and retrieval of a clinic s electronic documents. Individual or multiple

More information

INTRODUCTION TO IBM COGNOS TM1 10 Difference between Tm1 9.X and Tm1 Cognos TM1-10 Architecture. TM1 Components

INTRODUCTION TO IBM COGNOS TM1 10 Difference between Tm1 9.X and Tm1 Cognos TM1-10 Architecture. TM1 Components INTRODUCTION TO IBM COGNOS TM1 10 Difference between Tm1 9.X and Tm1 Cognos TM1-10 Architecture TM1 Components Tm1 architect Tm1 perspectives Tm1 turbo integrator Tm1 Cube Viewer Tm1 Subset Editor How

More information

Performance Monitor. Intellicus Web-based Reporting Suite Version 4.5. Enterprise Professional Smart Developer Smart Viewer

Performance Monitor. Intellicus Web-based Reporting Suite Version 4.5. Enterprise Professional Smart Developer Smart Viewer Performance Monitor Intellicus Web-based Reporting Suite Version 4.5 Enterprise Professional Smart Developer Smart Viewer Intellicus Technologies info@intellicus.com www.intellicus.com Copyright 2009 Intellicus

More information

LabVIEW Report Generation Toolkit for Microsoft Office

LabVIEW Report Generation Toolkit for Microsoft Office USER GUIDE LabVIEW Report Generation Toolkit for Microsoft Office Version 1.1.2 Contents The LabVIEW Report Generation Toolkit for Microsoft Office provides VIs and functions you can use to create and

More information

Modern Web Application Framework Python, SQL Alchemy, Jinja2 & Flask

Modern Web Application Framework Python, SQL Alchemy, Jinja2 & Flask Modern Web Application Framework Python, SQL Alchemy, Jinja2 & Flask Devert Alexandre December 29, 2012 Slide 1/62 Table of Contents 1 Model-View-Controller 2 Flask 3 First steps 4 Routing 5 Templates

More information

Go2Group JaM Plugin. Atlassian JIRA add-on for HP Quality Center. Quick Install Guide

Go2Group JaM Plugin. Atlassian JIRA add-on for HP Quality Center. Quick Install Guide Go2Group JaM Plugin Atlassian JIRA add-on for HP Quality Center Quick Install Guide Version 5.5 April 2009 Table of Contents Go2Group JaM Plugin Requirements... 3 What s Needed... 3 Go2Group JaM Plugin

More information

QSalesData User Guide

QSalesData User Guide QSalesData User Guide Note: In addition to this User Guide, we have an extensive Online Video Library that you can access from our website: www.qsalesdata.com/onlinevideos Updated: 11/14/2014 Installing

More information

EINTE LAB EXERCISES LAB EXERCISE #5 - SIP PROTOCOL

EINTE LAB EXERCISES LAB EXERCISE #5 - SIP PROTOCOL EINTE LAB EXERCISES LAB EXERCISE #5 - SIP PROTOCOL PREPARATIONS STUDYING SIP PROTOCOL The aim of this exercise is to study the basic aspects of the SIP protocol. Before executing the exercise you should

More information

What is a workflow? Workflows are a series of actions that correspond to a work process

What is a workflow? Workflows are a series of actions that correspond to a work process SharePoint 2010 What is a workflow? Workflows are a series of actions that correspond to a work process For example a document approval process Workflows can control most aspects of a SharePoint 2010 site,

More information

D83167 Oracle Data Integrator 12c: Integration and Administration

D83167 Oracle Data Integrator 12c: Integration and Administration D83167 Oracle Data Integrator 12c: Integration and Administration Learn To: Use Oracle Data Integrator to perform transformation of data among various platforms. Design ODI Mappings, Procedures, and Packages

More information

HP Quality Center. Software Version: 10.00. Microsoft Excel Add-in Guide

HP Quality Center. Software Version: 10.00. Microsoft Excel Add-in Guide HP Quality Center Software Version: 10.00 Microsoft Excel Add-in Guide Document Release Date: February 2012 Software Release Date: January 2009 Legal Notices Warranty The only warranties for HP products

More information

NetSuite OpenAir/NetSuite Integration Guide. October 17, 2015

NetSuite OpenAir/NetSuite Integration Guide. October 17, 2015 NetSuite OpenAir/NetSuite Integration Guide October 17, 2015 2015 NetSuite, Inc. NetSuite OpenAir/NetSuite Integration Guide November 12, 2015 This document is the property of NetSuite Inc., and may not

More information

Visual Basic. murach's TRAINING & REFERENCE

Visual Basic. murach's TRAINING & REFERENCE TRAINING & REFERENCE murach's Visual Basic 2008 Anne Boehm lbm Mike Murach & Associates, Inc. H 1-800-221-5528 (559) 440-9071 Fax: (559) 440-0963 murachbooks@murach.com www.murach.com Contents Introduction

More information

The Institute of Education Spam filter service allows you to take control of your spam filtering.

The Institute of Education Spam filter service allows you to take control of your spam filtering. CUSTOMISING THE IOE SPAM FILTER The Institute of Education Spam filter service allows you to take control of your spam filtering. The interface is very simple to access and use. Through a secure web page

More information

CHAPTER 6: ANALYZE MICROSOFT DYNAMICS NAV 5.0 DATA IN MICROSOFT EXCEL

CHAPTER 6: ANALYZE MICROSOFT DYNAMICS NAV 5.0 DATA IN MICROSOFT EXCEL Chapter 6: Analyze Microsoft Dynamics NAV 5.0 Data in Microsoft Excel CHAPTER 6: ANALYZE MICROSOFT DYNAMICS NAV 5.0 DATA IN MICROSOFT EXCEL Objectives The objectives are: Explain the process of exporting

More information

INFORMATION SERVICES TECHNOLOGY GUIDE RHS STUDENT EMPLOYMENT WEB APPLICATION

INFORMATION SERVICES TECHNOLOGY GUIDE RHS STUDENT EMPLOYMENT WEB APPLICATION Overview The RHS Student Employment Web Application provides a central system where MSU students can apply for RHS jobs and where RHS Administrators can review and process those applications. System Access

More information

Welcome to PowerClaim Net Services!

Welcome to PowerClaim Net Services! Welcome to PowerClaim Net Services! PowerClaim Net Services provides a convenient means to manage your claims over the internet and provides detailed reporting services. You can access PowerClaim Net Services

More information

PC120 ALM Performance Center 11.5 Essentials

PC120 ALM Performance Center 11.5 Essentials PC120 ALM Performance Center 11.5 Essentials Instructor-Led Workshop OVERVIEW This five-day course introduces students to ALM Performance Center 11.5 and the Virtual User Generator (VuGen) application,

More information

Service Desk NODA Interaction Platforms User Manual

Service Desk NODA Interaction Platforms User Manual Service Desk NODA Interaction Platforms User Manual Content System general description... 3 Sign in... 3 User workplace... 3 Reset password... 4 Edit personal information... 4 Issues Managing... 5 System

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

An Open Source Meaningful Use Stage 2 Clinical Quality Measure Testing and Certification Tool

An Open Source Meaningful Use Stage 2 Clinical Quality Measure Testing and Certification Tool Prepared for: The Office of the National Coordinator for Health Information Technology An Open Source Meaningful Use Stage 2 Clinical Quality Measure Testing and Certification Tool V2.4 User Guide The

More information

Lieberman Software. RSA SecurID Ready Implementation Guide. Account Reset Console. Partner Information. Last Modified: March 20 th, 2012

Lieberman Software. RSA SecurID Ready Implementation Guide. Account Reset Console. Partner Information. Last Modified: March 20 th, 2012 RSA SecurID Ready Implementation Guide Last Modified: March 20 th, 2012 Partner Information Product Information Partner Name Web Site Product Name Lieberman Software Corporation www.liebsoft.com Version

More information

This exhibit describes how to upload project information from Estimator (PC) to Trns.port PES (server). Figure 1 summarizes this process.

This exhibit describes how to upload project information from Estimator (PC) to Trns.port PES (server). Figure 1 summarizes this process. Facilities Development Manual Chapter 19 Plans, Specifications and Estimates Section 5 Estimates Wisconsin Department of Transportation Exhibit 10.5 Uploading project from Estimator to Trns port PES September

More information

HP Enterprise Integration module for SAP applications

HP Enterprise Integration module for SAP applications HP Enterprise Integration module for SAP applications Software Version: 2.50 User Guide Document Release Date: May 2009 Software Release Date: May 2009 Legal Notices Warranty The only warranties for HP

More information

The Landslide Sales P3 System offers a logical, intuitive and easy to use Lead Management System to effectively process and manage your leads.

The Landslide Sales P3 System offers a logical, intuitive and easy to use Lead Management System to effectively process and manage your leads. The Landslide Sales P3 System offers a logical, intuitive and easy to use Lead Management System to effectively process and manage your leads. Lead Management Lead Management The Landslide Sales P3 System

More information

MT4-MT4 Bridge User Guide

MT4-MT4 Bridge User Guide MT4-MT4 Bridge User Guide Table of Contents Overview... 2 MT4-MT4 Bridge... 4 Trades tab... 4 Accounts tab... 6 Symbols tab... 8 Configuration tab... 8 Glossary... 9 Overview 2 MT4-MT4 Bridge links two

More information

How to Login Username Password:

How to Login Username Password: How to Login After navigating to the SelecTrucks ATTS Call Tracking & Support Site: www.selectrucksatts.com Select Corporate Link to login for Corporate owned Centers/Locations. Username: Your Email Address

More information

InfoRouter LDAP Authentication Web Service documentation for inforouter Versions 7.5.x & 8.x

InfoRouter LDAP Authentication Web Service documentation for inforouter Versions 7.5.x & 8.x InfoRouter LDAP Authentication Web Service documentation for inforouter Versions 7.5.x & 8.x Active Innovations, Inc. Copyright 1998 2015 www.inforouter.com Installing the LDAP Authentication Web Service

More information

Trademark Clearinghouse. Manual. How to manage My Account

Trademark Clearinghouse. Manual. How to manage My Account Trademark Clearinghouse Manual July 2014 Version 1.1 July 2014 Page 1 Table of Contents 1. Introduction... 3 2. How to manage your account... 4 2.1. Current Financials... 7 2.2. Ancillary Services... 7

More information