isoft Incident Management (AIMS) Providing actionable insights for quality improvement

Transcription

1 isoft Incident Management (AIMS) Providing actionable insights for quality improvement

2 01 isoft s Advanced Incident Management System (AIMS) solution reports, analyses and manages adverse healthcare events to improve delivery of services and ultimately improve the quality of care.

3 Providing actionable insights for quality improvement The World Health Organization (WHO) estimates that tens of millions of patients worldwide suffer disabling injuries or death every year due to unsafe medical practices and care. Nearly one in ten patients is harmed while receiving healthcare in well-funded and technologically advanced hospital settings. Half of all serious incidents are considered preventable. Added to the considerable human suffering is the economic impact of adverse effects. Several studies have shown that for some countries, this can cost between AUD$6 billion and AUD$29 billion a year. Based on 20 years of research and use in over 1,000 facilities across the globe, AIMS is an interactive evidence-based management tool providing detailed information for devising interventions and solutions to healthcare delivery problems. World-renowned classification AIMS captures adverse event and near miss information across acute care, community care, disability care, mental health and residential aged care (nursing homes). The solution is recognised by WHO and the US Institute of Medicine for its comprehensive and standardised classification of the how and why of incidents and its ability to facilitate benchmarking and detailed analysis. AIMS is available as either an on-demand service or for on-premise installation within a customer s data centre. It can be easily integrated into clients patient and staff information systems to avoid double entry and improve data reliability. Clients can either define their own data capture forms or choose standard data capture forms for a simple and standardised approach. A single point of entry for multiple data sources ensures efficiency and a complete picture of all clinical incidents, occupational health and safety, complaints / feedback, coroner reports and risks. Alert functionality ensures that staff are informed of serious events or simply notified of tasks they are required to complete following an event. Business intelligence and decision support tools also enable a strategic approach to patient safety and quality improvement. Fully web-based for rapid and low cost deployment across large and small organisations, AIMS is backed by sophisticated security and administrative controls for reliable and effective system management. 02

4 The AIMS classification is in-line with bestpractice approaches such as the World Health Organization s International Classification for Patient Safety, the National Centre for Classification in Health (Australia) and the US Institute of Medicine. Benefits Provides actionable, data-driven intelligence about safety and quality problems and best practices Empowers managers to make strategic improvements by providing an interactive evidence base Illuminates problem areas to enable improvement focus and tracking of results over time Adaptable to your unique incident and risk management practices Enables staff to report incidents directly via a web form or call centre Facilitates communication with insurers regarding potential claims Captures and classifies incident information to help reduce the high rate of preventable medical errors 04

5 Incident Capture & Management Flexibility combined with standardisation Choose one of our best practice data capture forms for a simple and standardised approach, or work with our professional services to develop a fully customized form to match your business processes. Capture of incident detail is standardised via the worldrenowned AIMS classification. Control the level of detail collected by defining a per incident type minimum dataset for classification. The maximum dataset (standard AIMS classification) is generally reserved for serious or targeted incidents. It is also useful for recording the detailed findings of Root Cause Analyses (RCA). Classification can be performed by line managers or on a centralised basis according to incident severity. AIMS supports a variety of data capture methods to suit the needs of different reporters. Views, Analysis & Reporting Powerful reporting to suit a variety of users The analysis and reporting capability in AIMS version 4 has been significantly improved to make it easier and more useful for a wider group of users. Business Intelligence and decision support tools enable a strategic approach to patient safety and quality improvement while simple yet powerful data views help managers to understand what is happening and take action. Flexible design options incorporating views, filters and sorting on reports Ability to define and save data views at a user level for quick, consistent and repeatable access to key data Hyperlink drill down from real time summary data views to underlying detailed information Ability to filter and sort information within data views Easy to design and run standard reports with parameter selections Report scheduling and secure distribution through user subscription Integrated Business Intelligence (BI) and data visualisation tool to view, compare and analyse data Includes a dynamic data warehouse to enable near-time data access without disrupting system performance AIMS supports a variety of data capture methods 05

6 Three Levels of Analysis & Reporting Level 1 - Basic Registered users such as line managers have access to simple text-based reporting for incident management on a local level, for example by department or by incident type such as warfarin prescribing error. These users can also be provided access to simple, web-based charting to enable exploration of data based on user-defined or distributed data summary views. Level 2 - Intermediate For Patient Safety / Risk Managers, AIMS offers the same charting tools as above plus an additional level of query and analysis for the more sophisticated user with a sound understanding of the data structure, nature and resultant implications. Level 3 - Advanced To meet the demands of analyst users, AIMS provides advanced web-based analysis and reporting for data mining. Using an integrated Business Intelligence (BI) and Data Visualisation tool via the AIMS Console, analysts can interrogate the AIMS dynamic data warehouse in near-time without disruption to system performance. The data warehouse can also be examined using third party BI applications such as Cognos and Business Objects. The AIMS Analysis module is a fully integrated business intelligence and data visualisation tool to view, compare and analyse AIMS data. This summary view shows incidents by incident type and filtered for the last calendar year. 06

7 Powering healthcare transformation AIMS Classification Validated & comprehensive The unique AIMS classification transforms free-text incident descriptions into actionable data to inform quality improvement initiatives. The taxonomy includes over 24,000 concepts logically organised into 18 incident types. Classification can be further extended with specialty data sets (taxonomies) such as Anaesthesiology, Obstetric Maternal, Obstetric Foetal, Ambulance / Retrieval, Radiology, and Dental. To support the high performance reporting capabilities of AIMS version 4, the AIMS classification has undergone a process of refinement. Modifications are in-line with best practice approaches such the World Health Organisation s International Classification for Patient Safety. System Administration Extensive client configuration Powerful administrator functionality includes distributed administration roles and reduced reliance on isoft for configuration and system maintenance. Administrators can define clientspecific parameters like date ranges, codes displayed in pick lists and security groups, permissions and individual user accounts. Control over data access at various levels, including module, function and field is now possible; and furthermore comprehensive system and data audit functions to view user activity and monitor data changes are also available. The Lookup Codes module enables System Administrators to create, define and manage System Values according to client organisation terminology. Alerts Issue management To ensure that staff are informed of serious events or simply told of tasks they are required to complete following an event, AIMS provides sophisticated Alert functionality. Easy to create and manage, AIMS automated -based Alerts inform relevant staff instantly. Alert templates are client defined so that recipients receive pertinent information and a link to the issue at hand. In this way, system security is not compromised as only authenticated users with the correct permissions will have access to the issue report. AIMS On-Demand Reduced risk & faster returns AIMS version 4 is fully web-based and is therefore available as a service (SaaS) or for onpremise installation within a customer s data centre. Either way, users access the application using a standard web browser - there is no need to install any software on local PCs. Benefits of accessing AIMS as a service (SaaS): Reduced IT staffing cost and expertise as isoft takes care of all software updates and maintenance No investment in server hardware or software as this is all included in the AIMS SaaS fee All upgrades are included, even major upgrades Rapid and efficient deployment across large and / or geographically dispersed organisations Easy to control and monitor AIMS use across the whole organisation Staff can notify and manage incidents from anywhere they have internet access Reduced risk instead of an upfront licence, simply pay a rental fee that is a portion of the total cost Business critical focus freed from maintaining applications and investing in the infrastructure needed to support them, staff and resources can be focused on improving the safety, quality and efficiency of care 07

8 About isoft isoft designs, develops and implements advanced healthcare solutions which are focused on enabling all participants in the provision of care to connect, communicate and collaborate to improve the quality, timeliness and experience of care for providers and consumers. Today more than 13,000 provider organisations in about 40 countries, across five continents use isoft s solutions to manage patient information and drive improvements in their core processes. We provide flexible and interoperable solutions to the whole spectrum of providers, from single physician practices through to integrated national solutions supporting thousands of concurrent users. Customers can confidently invest with isoft as their strategic IT partner, secure in the knowledge that we understand both healthcare and technology. With a strong track record of delivering innovative, scalable products, isoft and its solutions act as a catalyst for change, improving processes and increasing efficiencies and humanising the healthcare experience for all. Head Office isoft Group Limited Darling Park, Tower 2, Level Sussex Street, Sydney NSW 2000, Australia Tel: Fax: company_enquiry@isofthealth.com New Zealand Office Level 6, Customhouse Quay, Wellington 6040, New Zealand Tel: Fax: European Head Office Daventry Road Banbury Oxfordshire OX16 3JT, United Kingdom Tel: Southern Europe & Latin American Office Parque Tecnológico de Andalucía C/Severo Ochoa, Málaga, España Tel: North American Office 1 Central Street, Suite 203 Middleton, MA USA Ph: Asian Head Office Unit 3A, Level 3A & Unit 5-1, Level 5, Tower 9, Avenue 5, No. 8, Jalan Kerinchi Kuala Lumpur Malaysia Tel: Middle East & African Office Building 15, Office Dubai Internet City P.O. Box Dubai, United Arab Emirates Tel: Copyright 2011 isoft. All rights reserved.